Annual Report 2016-17

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Annual Report 2016-17 Annual Report Summary 2016/17 Contents Who we are 3 Our work 3 Our vision, values and strategic objectives 4 Highlights of 2016/17 5-7 Transforming for the future 7 Quality and performance 8-9 Our workforce 10 Strong financial management 11 The Trust Board Back page Welcome Thank you for reading this summary report of our work in 2016/17. It provides an overview of how we served communities in south west London and further afield with high quality, patient-centred mental health services; our performance and challenges. You can find out more in our full Annual Report and Accounts which is available on our website: www.swlstg-tr.nhs.uk South West London and St George’s Mental Health NHS Trust 3 Who we are We are the leading provider of mental health services across south west London, serving more than a million people in We made the boroughs of Kingston, Merton, 383,000 We received Richmond, Sutton and Wandsworth. individual contacts with our patients 28,000 Our headquarters are in the grounds of Springfield referrals University Hospital in Tooting and we operate from several other locations in London and the south east. We have been providing mental health services to the people of south west London for more than 160 We admitted years. Today we are a modern and forward-thinking 46 mental health provider. COMMUNITY 1,992 SITES people into our We gained Trust status in 1994, and are a centre 22 wards of excellence for several national mental health services. Our work We work in partnership with colleagues in primary care, local authorities and the non-statutory sector to: • Promote mental health and improve awareness of its importance • Support people with mental health problems and their families • Provide care and treatment to the highest standards • Help schools and employers to challenge stigma We aim to serve the mental health needs of everyone in our diverse communities. Making life better together 4 Annual Report Summary 2016/17 Our vision, values and strategic objectives We are a cost-effective centre of excellence; a place where patients choose to be treated; where clinicians want to train and work; and where our stakeholders want to work with us. We aim to provide the best possible clinical care Our values outline how we treat our patients, and support to people who use our services and and work with partners and colleagues. their carers in the communities we serve. We work in partnership with service users, their relatives, carers and friends, and other Respectful stakeholders, to meet our strategic objectives. We are respectful so you feel appreciated and included These are to improve: • Quality and value Open • Partnerships We are open so you feel • Co-production informed and involved • Recovery • Innovation • Leadership and talent Collaborative We expect teamwork so you feel connected and supported Compassionate We are compassionate and kind so you feel valued and cared for Consistent We are consistent in our quality of care so you feel safe and reassured www.swlstg-tr.nhs.uk South West London and St George’s Mental Health NHS Trust 5 Highlights of 2016/17 Innovation and partnership working continue to play a key role in our efforts to improve the services we deliver and ensure they meet our patients’ needs. The Care Quality Commission’s (CQC) report We won £800,000 from Health Education published in December 2016 rated our overall England jointly with South London and services as ‘good’. Maudsley Foundation Trust and Oxleas In September, its inspectors said they were Foundation Trust to recruit mental health impressed by the improvements in our supervision, nurses. administrative and medicines management processes. The funding will help to promote: • Mental health nurse recruitment and retention In November, we launched an innovative new across south London unit that provides enhanced mental health • Better career development pathways assessments for patients having mental health crises. • Secured funding from the Burdett Trust to support The Lotus Assessment Suite, opened by Justine the development of BME nursing staff. Greening MP, provides a safe and calming environment away from A&E, allowing mental We supported a successful bid by Shaw Trust to health staff to carry out in-depth assessments of deliver Aim4Work in south London. these complex patients. With money from the Building Better Opportunities programme – jointly funded by Big Lottery Fund We were the first mental health trust to be and the European Social Fund - Aim4Work uses the awarded the British Deaf Association’s British principles of the Individual Placement and Support Sign Language Charter. (IPS) model to help people with mental health This highlighted the tremendous work of our problems into education, training or work. Our role deaf mental health services, and in particular is to provide employment specialists to deliver IPS in the deaf recovery tool, which shows how visual Kingston, Merton, Richmond and Sutton. communication methods and appropriate language are vital in assessing and providing therapy for deaf IAPT at home in Wandsworth service users and staff. Battersea Healthcare CIC and the GP Federation commissioned us to deliver Improving Access A team of artists from Hospital Rooms installed to Psychological Therapies (IAPT) interventions artwork in our wards. to people with anxiety and depression who are The project took place at the Springfield University housebound or in domiciliary care. Hospital site’s Phoenix Unit, a secure psychiatric rehabilitation ward for patients diagnosed with Following a robust commissioner-led schizophrenia. Each of the ten artists renovated procurement process, NHS Wandsworth CCG a communal area, with residents and clinicians commissioned us to provide a new service, Talk suggesting colours and potential designs. Wandsworth. This offers a broad range of support for people with The team then turned their talents to the Recovery mild mental health conditions such as anxiety, low College. mood and stress. The service has a wide presence across Wandsworth and involves a range of partners including The Awareness Centre, SilverCloud and Ieso. Making life better together 6 Annual Report Summary 2016/17 South London Mental Health and Community We commissioned two recovery cafés for Partnership (with South London and people who struggle with mental health and Maudsley NHS Foundation Trust and Oxleas find it difficult to cope. NHS Foundation Trust) The Tooting recovery café is run by Hestia, and • Forensics pathway - As part of NHS England’s the Sunshine recovery café in Merton is run by New Models of Care, we are taking responsibility CDARs. They are safe and supportive spaces, and for managing care budgets for secure mental help people to find treatment closer to home. health services from 1 April 2017. The aim is to improve services for adults with mental health Kingston co-ordinated care (KCC) problems who need care in a secure setting and/ We are working with five other providers (Your or specialist forensic mental health service, and Healthcare; Kingston Hospital NHS Foundation ensure that people do not have to move out Trust; Kingston GPs Chambers and Staywell; of the south London area to receive forensics and the Royal Borough of Kingston adult social services. services) to co-design and deliver new ways of working in: • Backoffice - As part of the South London Mental • Proactive care Health Partnership we have looked to identify • Enabling and improving independence how we can make best use of the resources we currently commit to areas such as legal advice • Maintaining independence and preventative care and purchasing pathology, to ensure we are • Crisis intervention delivering best value for money. • Healthy living and wellbeing We continue to involve and engage all our stakeholders, including patients, carers, Richmond mental health outcome-based partner organisations and other local bodies. commissioning We worked through a rigorous assessment • The London Assembly health committee process to become part of a new outcome-based investigated the challenges the deaf community commissioning (OBC) contract for delivering faces in accessing mental health services. We mental health services in the London Borough of submitted a report from our clinicians and Richmond from September 2017. The OBC is a service users that provided an insight into the partnership-based approach that rewards better many issues deaf people encounter and that also outcomes for patients, consisting of eight partner offered recommendations to encourage greater organisations for health, social care and the awareness across London. We will continue to voluntary sector. work with the London Assembly and share best practice with other providers such as GPs, local authorities and acute services. • To raise awareness of mental health, we have been working with ThriveLDN, a programme that brings together agencies and providers, and voluntary, business and community partners, to do more to improve the mental health and wellbeing of Londoners. • We ran and supported more than 50 events for Innovation and Mental Health Month in October to encourage partnership working discussion on mental health and stamp out continue to play a key stigma and discrimination. This also included role in our efforts to our popular digital photography competition, improve the services. #upliftingimage, which invited local primary schools, staff and members of the public to send in images that made them smile and lifted their moods. www.swlstg-tr.nhs.uk South West London and St George’s Mental Health NHS Trust 7 In the last few years we have been leaders in • Learning disabilities conference - raising awareness co-production, and have started to change how of learning disabilities in local communities. people think about mental health. Several co- Over 100 people attended the conference which production initiatives have brought our services continues to build momentum. The conference aims and patients closer together. to develop a local network to facilitate seamless care with partners.
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