Unicorn by FCS Computer Systems

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Unicorn by FCS A cloud-based gateway for interface, guest data and billing for multi-property hotels Hotel owners and chains typically grow their business by acquiring or building individual properties over time. This can lead to an amazing array of disparate systems that need to communicate and interface with a central location.

FCS Unicorn, from Avaya DevConnect There are four main components in the Technology Partner FCS Computer Systems, Unicorn application: allows hotel owners to easily and efficiently connect multiple hotels that use different • Universal Billing Component (UBC) handles all types of billing calculations and PMS, PBX and other third-party devices. As billing schemas with various surcharges a cloud-based gateway for interface, guest and taxation modules. data and billing, Unicorn helps to streamline complicated integration work, simplifying • Universal Interface Component (UIC) complex interface requirements and system manages all the universal interface management. capabilities providing the integration with multiple PMS and PBX systems. Hotels can install Unicorn on-site, host it on a private cloud, or have FCS host the software • Universal Internal Interface (UII) links all as a public cloud solution. Part of the Avaya FCS systems with the Unicorn application DevConnect Select Product Program (SPP), to deliver data from the PMS, PBX and the application works with Avaya Aura® other third-party systems. Communication Manager and Avaya • Third-Party Interface Gateway (TPIG) Communication Server 1000 to connect and connects with other third-party systems collect billing information from other like Internet billing, VOD systems and properties. in-room controls. • Communication Manager is an open, extensible IP telephony platform that can Features be deployed as an IP PBX or feature server • Multilingual user interfaces supporting a SIP-only environment, or as an evolution server supporting both SIP • Comprehensive user access levels with and non-SIP environments. flexible access rights control

• Communication Server 1000 is a full- • Remote configuration and system featured IP-distributed telephony maintenance abilities, including rate and communications system that provides extension tables, through web client the benefits of a converged network configuration with consolidated routing, dial plan and • Manual posting functions and guest system management. information updates with web client utility, Unicorn offers hotels consolidated hosted including: billing functionality for many amenities »»Check in/out including call billing, mini-bar posting, F&B, pay-per-view videos and Internet services. »»Guest name update When installed on-site, the software can »»Message lamp on/off accommodate up to 30 interfaces or 10 »»DND on/off properties. Hotels or chains with additional properties can add licenses on the same »»Scheduled/ad-hoc phone barring/ server to increase the support by increments unbarring of 30 interfaces or 10 properties per license. »»Group or individual wake-up calls avaya.com | 1 »»Individual or batch room status posting System Requirements »Mini-bar and call charges » Local servers must include: »»Batch PMS transaction postings • Microsoft .Net Framework 3.5 • Report generation and printing with web client reporting • Enterprise-grade database servers Microsoft SQL and My SQL • System alert monitoring with web client module bulletin board Learn More About • Network and IP device alerting, including devices on the network that do not To learn more about Avaya solutions and DevConnect interface with Unicorn, through ping DevConnect partner FCS Computer The Avaya DevConnect monitor Systems, contact your Avaya Account Program provides a Manager or Avaya authorized partner. • Automatic system monitoring and port wide range of developer Or, visit us online at auto-restart for connected systems such resources, including www.devconnectmarketplace.com. as PMS, IPTV and third-party interfaces access to APIs and SDKs for Avaya products, • Automatic surcharge calculation as well as About FCS Computer developer tools, technical discounts based on VIP code, group code, Systems support options and folio number and guest membership ID Founded in 1982, FCS Computer Systems training materials. • Internal and external call control for (FCS) is a leading global provider of Registered membership is billable and non-billable calls free to anyone interested comprehensive hospitality guest services in designing Avaya- • Manual posting of failed transactions to the applications and solution design services for PMS, including failure alert emails to the compatible solutions. individual hotels, international chain hotels administrative staff and the generation of and integrated resorts. With three decades Enhanced Membership failed posting reports of experience, FCS has provided solutions to options offer increased more than 4,000 hotels in over 8,000 levels of technical • Daily revenue analysis detailing high and installations across 32 countries. support, compliance low revenues with special holiday and testing, and co‑marketing event tracking for revenue trend FCS Mobile Applications are available on of innovative solutions assessments guests’ own mobile devices, as well as the compatible with hotel’s mobile devices, allowing convenient standards-based Avaya Benefits access to hotel information and services. solutions. To learn • Flexibility. Three deployment options These services are managed through five more, or register for allow owners to choose the most cost web-based guest serving applications, membership, please effective model to connect their including e-Connect, e-Engineering, visit www.avaya.com/ properties, including minimal capital e-Housekeeping, e-Concierge and devconnect. expenditure requirements for FCS public e-Recovery. These applications all cloud hosted solution. seamlessly integrate with the hotel’s PMS and other third-party systems via FCS • Scalability. Licenses can be added as Gateways products: Unicorn and Phoenix. About Avaya needed to accommodate facilities of any size, from small boutique hotels to large For more information, visit www.fcscs.com. Avaya is a global scale configurations with complex setups provider of business such as multi-PBX/PMS or multiple collaboration and properties. About Avaya DevConnect communications Select Product Program • Simplicity. Whether hosted on-site or on solutions, providing the cloud, the application is simple to The DevConnect Select Product Program unified communications, install, learn and operate. Unicorn allows (SPP) offers a powerful portfolio of contact centers, hotels using different PMS, PBX and third- compliance-tested, Avaya-compatible networking and related party applications to seamlessly connect products and services from established services to companies billing and other systems without the need DevConnect Technology Partners. SPP of all sizes around for complex interfacing. products are handpicked for the SPP the world. For more portfolio based on their strategic value and information please visit interoperability with Avaya technology. SPP www.avaya.com. products eliminate the hassle of managing multivendor relationships and are easy to order through the standard Avaya order processes.