For New Residents Acknowledgement of Country

WELCOME TO GREATER BENDIGO FOR NEW RESIDENTS ACKNOWLEDGEMENT OF COUNTRY

The City of Greater Bendigo is on both Dja Dja Wurrung and Taungurung Country. The City acknowledges and extends its appreciation to the Dja Dja Wurrung and Taungurung People, the Traditional Owners of this land. The City pays its respects to leaders and Elder’s past, present and emerging for they hold the memories, the traditions, the culture and the hopes of all Dja Dja Wurrung and Taungurung Peoples. We express our gratitude in the sharing of this land, our sorrow for the personal, spiritual and cultural costs of that sharing, and our hope that we may walk forward together in harmony and in the spirt of healing. CONTENTS

4 WELCOME TO THE CITY OF GREATER BENDIGO 21 GENERAL WASTE, ORGANICS & RECYCLING 5 REGIONAL OVERVIEW 24 GETTING AROUND 8 YOUR COUNCILLORS 25 HOME SUPPORT SERVICES 26 LIBRARIES 9 SERVICES FOR YOU & YOUR FAMILY 27 PARKING 10 ANIMALS & PETS 28 PARKS, PLAY SPACES & NATURAL RESERVES 11 ARTS & CULTURE 31 PAYING YOUR RATES 14 BUILDING SERVICES 32 ROADS & DRAINAGE 15 BUILDING ASSISTANCE 33 STATUTORY PLANNING 16 CHILDREN & FAMILIES 34 STRATEGIC PLANNING 17 CITY CENTRE EVENTS & ACTIVITIES 35 TOURISM & MAJOR EVENTS 18 COMMUNICATIONS 37 VOLUNTEERING 19 COMMUNITY GRANTS 37 YO BENDIGO (YOUTH SERVICES) 19 CUSTOMER REQUESTS 20 ENVIRONMENTAL SUSTAINABILITY 38 SERVICES CONTACT LIST WELCOME TO THE CITY OF GREATER BENDIGO

Dear resident,

Welcome to Greater Bendigo and thank you for choosing to make your home here. You join a growing number of people who are discovering the many benefits of living and working in our vibrant and progressive community.

Our many attributes include award-winning restaurants and cafes, a celebrated arts and culture scene, a range of festivals and major events, Qantas flights to Sydney and beyond, quality sport and recreation facilities, affordable housing, and beautiful heritage and natural surrounds.

Through this booklet we are delighted to introduce the many services provided by the City of Greater Bendigo.

We deliver many services to the community including maternal and child health, immunisation, aged care, road, drainage and footpath construction and maintenance, waste collection, The Capital and Ulumbarra theatres, Bendigo Art Gallery and the Post Office Gallery, Visitor Information Centres, economic development, parks and gardens maintenance, swimming pools and sports grounds, and much more.

For more information about the many ways we serve our community and how we can assist you, please visit our website at www.bendigo.vic.gov.au

If you have any questions, please contact one of our friendly Customer Support staff by calling 5434 6000. They will be happy to help you.

I hope you enjoy getting to know your new community.

Sincerely,

Craig Niemann Chief Executive Officer

4 REGIONAL OVERVIEW

Greater Bendigo has played a significant role in the history of Australia as one of the country’s largest, richest and important goldfields and now as a major regional Victorian city.

The discovery of gold in the Bendigo Creek in 1851 sparked a rush of people to the area, transforming a remote and quiet valley into a prosperous and thriving city. While Bendigo owes much of its bright future to the legacies provided by its rich golden past, it has gone on to become one of Australia’s most progressive and beautiful cities boasting a growing population of more than 116,000 people and an enviable lifestyle for its residents – in short it’s a great place to live, work, invest, play and raise a family.

LOCATION AND WEATHER Located north of the Great Dividing Range in the exact geographic centre of Victoria, Bendigo enjoys a temperate climate featuring dry summers, cool winters, sunny springs, mild autumns and beautiful blue skies.

ACCESS BENDIGO Bendigo is strategically placed with easy access to ports, excellent road and rail infrastructure, and a recently upgraded MELBOURNE airport. It is within a 100 minute drive or rail trip to central Melbourne and a 90 minute drive to Melbourne Airport. Bendigo is accessed by the Calder, McIvor, Midland, Loddon Valley and Wimmera Highways.

5 LOCAL ECONOMY AND EMPLOYMENT Greater Bendigo’s economy continues to grow with the establishment of new businesses, the expansion of existing businesses and the relocation of others to our city. Greater Bendigo offers a strong labour force across a diverse and productive industry and professional base. Education and training, health, retail and the manufacturing sector employ half of the region’s workforce. Bendigo is also a major regional finance centre and home to the national headquarters of the Bendigo and Adelaide Bank, Australia’s leading regional bank, and the Rural Finance Corporation. Bendigo is the major service centre for surrounding towns and has a catchment population in excess of 165,000 people located within a 45 minute radius of its city centre. It also serves populations in northern Victoria and southern New HOUSING South Wales as a major centre for health, government and a Bendigo has some of the finest examples of Victorian range of specialised services. architecture in the country and has a superb range of housing, There are over 8,200 registered businesses across Greater from quaint miner’s cottages, to large turn-of-the-century Bendigo with 97 per cent of these businesses employing fewer homes and modern contemporary houses. On average, than 20 staff. Bendigo’s housing costs considerably less than Melbourne’s. Wherever you are in Bendigo, you are only a walk or a short drive away from the centre of town. EDUCATION Bendigo offers a full range of higher education facilities and course options through La Trobe University Bendigo and HEALTH AND WELLBEING SERVICES Bendigo TAFE. In addition, Bendigo boasts a number of Bendigo is home to the largest regional public hospital in private and public secondary schools, including Bendigo Victoria, as well as a private hospital and day surgery and Senior Secondary College (Victoria’s biggest VCE college) and boasts an abundance of allied health and wellbeing providers, a large number of primary schools, pre-schools and child care and various medical training facilities. facilities.

6 LIVEABILITY Greater Bendigo offers a fantastic regional lifestyle with a great As a major service centre, Bendigo offers a comprehensive climate, clean air, quality water and no noise pollution. It is a selection of leading retail centres, strip shopping, weekend lifestyle that makes you time-rich, so you can spend more time markets and other shopping venues. Bendigo’s major retailers with your family or pursue other recreational activities. and its many specialty shops offer an excellent choice and Bendigo is celebrated for its arts and culture offerings, with range of goods. attractions including the renowned Bendigo Art Gallery, The Greater Bendigo offers an enviable lifestyle, the Capital and Ulumbarra theatres, Bendigo Pottery, Central people are warm and welcoming, and the Deborah Gold Mine and Golden Dragon Museum. unique combination of businesses, Bendigo hosts a range of great events including the annual recreational and cultural attractions Bendigo Easter Festival - Australia’s oldest ongoing festival, combine to make it a great the Australian Sheep and Wool Show, Groovin the Moo music place to live, work, play, festival and the Summer in the Parks program that attract visit and do business. people to the region and provide entertainment for residents. Greater Bendigo has a long and proud sporting heritage and has some of the best sport and recreational facilities available in regional Victoria. The grand parks, lakes and tranquil bushland areas feature a network of hundreds of kilometres of shared walking and cycling tracks that offer a quiet escape for jogging, cycling or walking. The region is well known for its excellent wineries, restaurants, cafes and great pubs.

7 YOUR

Pictured L-R: Deputy Mayor Cr Andrea Metcalf, Cr Vaughan Williams, COUNCILLORS Cr Julie Sloan, Cr Greg Penna, Mayor Cr Jennifer Alden, Cr Dave Fagg, Cr Margaret O’Rourke, Cr Rod Fyffe OAM and Cr Matthew Evans.

The Greater Bendigo City Council comprises nine Councillors who are elected by the community every four years to represent the interests of all residents and ratepayers in the municipality.

The next Council elections will be in 2020. Elmore More information on the role of Councillors can be found online WHIPSTICK WARD at www.bendigo.vic.gov.au/councillors Raywood

Neilborough COUNCIL WARDS Sebastian Goornong Lockwood Ward Huntly Mayor Cr Jennifer Alden Eaglehawk Bendigo Phone: 4408 6695 Myers Flat Epsom Email: [email protected] Marong Maiden Cr Rod Fyffe OAM Gully Golden Square Flora Hill Axedale Phone: 4408 6688 Strathﬁeldsaye Email: [email protected] LOCKWOOD WARD Kangaroo Flat Mandurang Cr Vaughan Williams Lockwood EPPALOCK WARD Phone: 4408 6696 Costerﬁeld

Email: [email protected] Ravenswood Heathcote Localities include: Big Hill, Golden Gully, Golden Square, Harcourt North, Kangaroo Flat, Leichardt, Lockwood, Lockwood

South, Maiden Gully, Mandurang, Mandurang South, Marong, Mia Mia Myers Flat, Quarry Hill, Ravenswood, Sailors Gully, Sedgwick, Redesdale Shelbourne, Spring Gully, West Bendigo and Wilsons Hill.

Whipstick Ward Deputy Mayor Cr Andrea Metcalf Eppalock Ward Phone: 4408 6697 Cr Margaret O’Rourke Email: [email protected] Phone: 4408 6692 [email protected] Cr Dave Fagg Email: Phone: 4408 6698 Cr Greg Penna Email: [email protected] Phone: 4408 6690 [email protected] Cr Julie Sloan Email: Phone: 4408 6689 Cr Matthew Evans Email: [email protected] Phone: 4408 6694 Localities include: Ascot, Avonmore, Bagshot, Bagshot North, Email: [email protected] Barnadown, Bendigo, California Gully, Drummartin, Eaglehawk, Localities include: Argyle, Axe Creek, Axedale, Bendigo, Eaglehawk North, East Bendigo, Elmore, Epsom, Fosterville, Costerfield, Derrinal, East Bendigo, Emu Creek, Eppalock, Flora Goornong, Hunter, Huntly, Huntly North, Ironbark, Jackass Flat, Hill, Heathcote, Junortoun, Kennington, Kimbolton, Knowsley, Kamarooka, Long Gully, Neilborough, North Bendigo, Raywood, Ladys Pass, Longlea, Lyal, Mia Mia, Mount Camel, Myrtle Creek, Sebastian, Wellsford, Whipstick, White Hills and Woodvale. Redcastle, Redesdale, Strathdale, Strathfieldsaye and Tooleen.

8 SERVICES FOR YOU & YOUR FAMILY

The City of Greater Bendigo provides a range of services for the community, including waste, organic and recycling collections, road, drainage and footpath construction and maintenance, building and planning advice, immunisation, maternal and child health, aged care, swimming pools, sports grounds, and maintenance of parks, gardens and recreation facilities. Our friendly Customer Service staff are available to answer your questions at our Customer Service Centres in Bendigo and Heathcote, by calling 5434 6000 or emailing [email protected]

9 ANIMALS & PETS

The City takes responsible pet ownership seriously, so it’s important for residents to find out what your obligations and responsibilities are as a pet owner.

ANIMAL POUND AND SHELTER BARC – Bendigo Animal Relief Centre Address: Piper Lane, East Bendigo, near to the Bendigo Airport Opening hours: Monday to Saturday, 10am–4pm. Sunday and public holidays, 10am–12noon Phone: 5441 2209 www.bendigoanimalreliefcentre.com.au

CAT CURFEW Owners must ensure their cat remains inside at night, as it is an offence for a cat to be outside the owner’s premises between sunset and sunrise.

DEAD ANIMAL REMOVAL The City is responsible for removing dead animals from Council-owned roads and public areas. Contact the City to report a dead animal on a road or in a public area.

DOG AND CAT OWNERSHIP LIMITS ON THE NUMBER OF ANIMALS Dog and cat owners can be prosecuted and/or fined if they: A permit from the City is required to keep more than two dogs • Fail to register and microchip their dog or cat and two cats at a residential property. • Do not keep their dog under effective control or allow it to wander • Own a dog that has rushed aggressively at a person, or PET REGISTRATION attacked another animal or a person All dogs and cats aged over three months must be registered • Allow their animal to become a nuisance (i.e. through and microchipped. Registration renewals are sent out in consistent barking) January and are due by April 10 each year. Registration tags • Allow their dog to enter a dog-free zone, which includes must be attached to collars at all times. Crusoe Reservoir and No. 7 Park, and the playing surface at For more information about pet registration or transferring the Queen Elizabeth Oval ownership visit www.bendigo.vic.gov.au/animals

INJURED ANIMALS PLACES TO EXERCISE YOUR DOG Injured or wandering domestic animals on roads or in public To find out where to exercise your dog, including dedicated areas should be reported to the City. dog parks, please go to www.bendigo.vic.gov.au/walkthedog

10 ARTS & CULTURE

BENDIGO VENUES & EVENTS Theatre rises majestically from what was once the Sandhurst Gaol. The theatre is a redevelopment of the gaol, which Bendigo Venues & Events nurtures, develops, presents and operated from 1863 until 2006. Today, you walk into an celebrates performing arts and culture for Bendigo and central extraordinary arts and community facility and events venue Victorian communities. The City manages and maintains some that cleverly fuses heritage-listed penitentiary architecture of the city’s most important and historic venues including: from the 1860s and contemporary design. Red brick guard The Capital, Bendigo Bank Theatre, The Engine Room, Dudley towers and an imposing granite facade frame the new House, Ulumbarra Theatre, Strategem Studio and Bendigo entrance. Inside, the box office is housed in a repurposed Town Hall. cell block. Visit Ulumbarra to take in a performance by major Bendigo Venues & Events programs promote, co-produce national and international performing artists and touring and present a wide range of arts and entertainment, festivals, companies, join a guided tour, experience Cell 26 or hold your functions and events. Our team also supports Bendigo’s own event. arts and cultural development through carefully-managed practice, projects and community partnerships. Annual attendances reach close to 200,000 across our venues. THE CAPITAL In 2016, we supported the establishment of the Ulumbarra Bendigo’s popular music, theatre and performance venue Foundation; the region’s only charitable organisation hosts over 200 performances of opera, drama, orchestras, dedicated to supporting the performing arts in Bendigo and popular music and many exhibitions each year. The Capital central Victoria. In January 2018, the Arena Theatre Company is a grand National Trust-listed, Victorian-era building with relocated from Melbourne to Bendigo and became our first ornately decorated interiors. It was built with gold rush wealth company-in-residence at The Engine Room. as a Masonic Hall, although these days it’s theatre lovers who enter through its towering Corinthian columns. Take your seat Bendigo Venues & Events annual program is launched late in the magnificent first-floor Capital Theatre auditorium for a November/early December every year. Annual subscriptions performance by a local or international act, including popular are placed on sale at this time, offering access to premium Australian musicians, touring orchestras, divas and quartets, seating and discounted ticketing to a wide range of quality comedy and cabaret, kids’ entertainers, dance, theatre and performances. To keep up-to-date with performances at all spectacle. If you are visiting for a smaller concert, more venues visit www.gotix.com.au intimate performance or event, head downstairs to the elegant Box office hours: Monday to Friday, 9am–5pm and one hour Banquet Room or Bendigo Bank Theatre. before scheduled performances Email: [email protected] THE ENGINE ROOM Phone: 5434 6100 Take a seat in the Engine Room and expect the unexpected www.gotix.com.au – intimate, edgy and topical dramas, new pieces and reinterpretations of old favourites. Its calendar also features musical performances, comedy and dance. This ‘black box’ ULUMBARRA THEATRE theatre is in an historic old fire station building located at the Meaning ‘gather together’ or ‘meeting place’ in the language top of Bendigo’s View Street arts precinct. The Engine Room is of the local Dja Dja Wurrung people, Bendigo’s Ulumbarra a venue for the popular annual Bendigo Writers Festival.

11 DUDLEY HOUSE During the height of the gold rush Bendigo’s civic leaders decided that the appearance of the municipal building did Dudley House is a community gallery, function and event not reflect the wealth and splendour of Bendigo’s ‘golden age’. space. It overlooks the Queen Elizabeth Oval and is perched Local architect W.C Vahland was commissioned to redevelop at the highest point of the View Street arts precinct, above The the Town Hall and came up with a masterpiece that helped to Capital and Bendigo Art Gallery. secure his place as one of the city’s most revered architects. In The red brick building is one of the earliest and most intact 2003 Bendigo Town Hall was returned to the elegance and 1850s buildings remaining in central Bendigo. Like all beauty of its 19th century heritage after an extensive government buildings of this era, its exterior is modest unlike restoration and renovation program, including the opulent styles of later decades. It was originally built as a plasterworks, murals and gold leaf worked residence for the district surveyor, who designed the Bendigo by skilled artists and artisans. street layout that we still use to this day. Call in to Dudley House to see the latest in its program of visual art exhibitions showcasing local and emerging artistic talent. For information about our art programs, please email arts. [email protected] or follow us at www.facebook.com/BendigoCreativeCommunities

THE BENDIGO TOWN HALL This classic building in the heart of Bendigo is one of the city’s greatest architectural achievements from the late 19th century. Its decorative interiors are adorned with 22 carat gold leaf and reflect the history of a city built on gold.

12 Become a Bendigo Art Gallery member, connect on Facebook and Instagram, or sign up for the gallery’s e-newsletter to keep up-to-date with what’s happening. Opening hours: 10am–5pm, seven days a week, including public holidays (closed Christmas Day). Cost: Admission fee by donation, additional fees may apply for temporary exhibitions Email: [email protected] BENDIGO ART GALLERY Phone: 5434 6088 Established in 1887, Bendigo Art Gallery is renowned for its www.bendigoartgallery.com.au outstanding collection of contemporary Australian art as well as a substantial collection of 19th and early 20th century POST OFFICE GALLERY Australian and European works. The gallery has cemented its reputation for presenting innovative national and international The Post Office Gallery is located inside the Bendigo Visitor exhibitions alongside a dynamic and varied suite of programs Centre (formerly the historic Bendigo Post Office) in Pall Mall. and events. With a changing annual exhibition program, the Post Office Gallery makes possible a continual exploration of the region’s The Gallery Shop has a range of merchandise, including heritage whilst also ensuring operational sustainability, jewellery, books, cards and items produced by locally-based broad engagement, and strong and ongoing community artisans, children’s products, gifts and more. The Gallery Café involvement. overlooks historic Rosalind Park and offers a seasonal menu and local wines. Open hours: 9am–5pm, except Christmas Day.

13 BUILDING SERVICES

The City’s Building Services team ensures building safety within the municipality meets Council’s statutory obligations by ensuring compliance with building legislation and regulations.

Services provided for residential and commercial building HERITAGE ADVICE projects include: The City’s Heritage Advisors provide free advice and • Advice on essential safety measures, smoke alarm location assistance regarding the preservation and restoration of and swimming pool fencing heritage buildings. • General building enquiries To make an appointment, please contact the • Resolution of works undertaken without building permits Strategic Planning unit on 5434 6000 or email • Permits for Temporary Structures and Places of Public [email protected] Entertainment • Report and consent for demolitions and other consent HERITAGE RESTORATION LOAN SCHEME (primarily domestic variations) under the building regulations Financial help is available for all buildings listed as having local, state or regional heritage significance, or which fall • Report and consent for buildings in a flood overlay zone within the municipality’s designated heritage precincts. This provides incentives for the preservation of historically BUILDING PERMITS significant places. The scheme offers a no-interest loan to cover half the cost of the project, repayable over a five year A building permit is required before undertaking almost any period in equal instalments. Eligibility criteria are available on building or demolition work. The City does not issue general our website at www.bendigo.vic.gov.au/heritageloans building permits. These can be provided by private building surveyors operating anywhere within Victoria. There are a number of building surveying companies based in and around NATIVE VEGETATION REMOVAL the municipality. The removal of native vegetation including trees, grasses and shrubs may require a planning permit. For further information please contact the Statutory Planning unit on 5434 6355.

14 BUSINESS ASSISTANCE

Home to over 7,900 businesses, the City works to develop a prosperous local economy and to strengthen business’ capabilities through engagement, investment and industry development projects.

The City’s Business Services and Economic Development unit facilitates growth through various initiatives, Victorian and Australian Government business development programs, and partnership programs. They also work with both new and existing businesses and industries, Victorian and Australian Governments, and neighbouring municipalities on business retention, industry sector growth initiatives, employment creation and the attraction of new investment projects to the region. The City supports local business with a variety of free and unbiased services and initiatives. A number of publications, initiatives and programs have been developed and are available to local business. For more information email [email protected], phone 5434 6000 or visit www.bendigo.vic.gov.au/business

BENDIGO AIRPORT Bendigo Airport is a CASA-registered airport that is owned and operated by the City. Bendigo Airport provides connectivity, employment and emergency services to our community. It offers access to a range of commercial and light aircraft operations, including passenger flights, emergency BENDIGO LIVESTOCK EXCHANGE services, flight training, and recreational, corporate and The Bendigo Livestock Exchange is a fully accredited livestock charter operations. exchange contributing annually to the Bendigo economy. Qantas flights between Bendigo and Sydney depart seven As one of the largest sheep and lamb selling centres in Victoria, days a week. For more information and to book, visit the exchange is the central selling point for farmers and www.qantas.com livestock brokers to buy and sell sheep and cattle from both Bendigo Airport currently has 36 hangars on site and 76 car Victoria and interstate. Facilities include a canteen, truck wash, parking spaces, as well as Bendigo Aviation Services, Bendigo live weight scales and ring selling for cattle. Flying Club, RMIT Flight Training, Air Ambulance Victoria Address: Wallenjoe Road, Huntly Helicopter and Emergency Medical Services. Email: [email protected] For more information visit www.bendigo.vic.gov.au/airport Phone: 5448 8111

15 CHILDREN & FAMILIES

EARLY LEARNING CENTRES MATERNAL AND CHILD HEALTH The City’s early learning centres are fully assessed and rated The City’s Maternal and Child Health service is free and under the Department of Education and Early Childhood available to all parents and carers with children from birth to Development National Quality Framework. school age. The centres operate 50 weeks a year – closing over the The City’s eight Maternal and Child Health centres offer: Christmas period and for public holidays. • Child growth and development assessments Annie Galvin Early Learning Centre • Referrals to other health agencies Address: 2 Gladstone Street, Bendigo • Health and early parenting information Opening hours: Monday to Friday, 7am–6pm • Links to community resources Phone: 5441 2307 • New parents’ groups Helen Jessen Early Learning Centre To make an appointment, contact the City’s Early Years staff Address: 145 Crook Street, Kennington on 4408 6590. Opening hours: Monday to Friday, 7am–6pm Phone: 5443 5868 SHARPS Further information on child care centres and vacancies can A sharps collection service is located at Bendigo Community be found at the Department of Education and Training My Health Services (BCHS), at the Hopetoun Street entrance in Child website at www.childcarefinder.gov.au central Bendigo. When taking in your full container, please place in the IMMUNISATION yellow large sharps container chute at the BCHS Hopetoun Street entrance and then walk through to BCHS reception Immunisation is a free service provided by the City to to collect an empty container. BCHS is also happy to assist protect the health and wellbeing of the general population. with providing information or any necessary appointments in Immunisation is a simple and effective way of protecting the relation to your chronic disease. community from serious diseases. Immunisations are delivered in accordance with the National Immunisation Program. The City offers a number of community immunisation sessions from the Strathdale Community Centre, 155 Crook Street, Strathdale. Please visit www.bendigo.vic.gov.au/ immunisation to find session times and locations.

16 CITY CENTRE EVENTS & ACTIVITIES

If you are planning an event or activity and would like to enquire about utilising any of the public spaces in the Bendigo city centre, please call our Customer Service Centre on 5434 6000 for advice and/or assistance.

The most popular spaces in the Bendigo city centre for events and activities are the Hargreaves Mall, Dai Gum San and Rosalind Park. We can assist you with booking the spaces, obtaining relevant approvals and permits, and may have some equipment available for you to use depending on your event/activity and the space you are booking.

17 COMMUNICATIONS

The City is committed to keeping our COMMUNITY PLANNING community informed. A community plan is a document that sets out the aspirations and priorities of a community. To keep up-to-date with the latest information, visit the City’s Community plans bring people together to work on agreed website, follow our social media channels or sign up to receive activities and projects. Greater Bendigo’s small towns and a our weekly e-newsletter. number of neighbourhoods (suburbs) have been encouraged Advertisements are also placed in the Bendigo Advertiser and and assisted by the City to develop and revise community the City’s publication GB Magazine is delivered to every home plans that present their community’s priorities. in Greater Bendigo three times a year. The City consults with community members to prepare Media releases are published online as soon as they are sent a community plan. For this reason, community plans are to media outlets. important because they are used as reference points and sources of advice to Council and other organisations. They also assist organisations to decide where funding is needed.

LET’S TALK GREATER BENDIGO The City provides numerous opportunities for community members to have their say on issues that are important to them. These opportunities include workshops, forums, listening posts and surveys. Councillors and staff are committed to engaging with the community and making it easier for people to have their say, particularly online. Community engagement opportunities are advertised in newspapers and on social media. You can also join the conversation online. Let’s Talk Greater Bendigo is the City’s online engagement platform, where all opportunities for community consultation are placed. Visit www.letstalkgreaterbendigo.com.au

To sign up to receive our e-newsletter or read the latest copy of GB Magazine visit www.bendigo.vic.gov.au/gbmagazine facebook.com/CityofGreaterBendigo twitter.com/GreaterBendigo youtube.com/CityofGreaterBendigo instagram.com/CityofGreaterBendigo

18 COMMUNITY GRANTS

The City’s Community Grants program provides opportunities for applicants to develop projects that complement the key goals of the Greater Bendigo Community Plan, which are: • Lead and govern for all • Wellbeing and fairness • Strengthening the economy • Presentation and managing growth • Environmental sustainability • Embracing our culture and heritage

AVAILABLE GRANTS • Small grants (up to $3,000) are open all year subject to available funding • Medium grants (up to $10,000) open July, November and March • Community Group Essentials grants (up to $3,000) are open all year subject to available funding • Bendigo Town Hall Community Use Subsidy Program is open all year For more information visit www.bendigo.vic.gov.au/grants CUSTOMER REQUESTS

Customer Service Centres are located in Bendigo and Heathcote. Customer Support staff are available to assist with your enquiry, request or payment during the hours of 8.30am–5pm, Monday to Friday (the Heathcote office closes from 12.30pm–1.30pm daily). Requests can be lodged in person at the Customer Service Centres or by letter, telephone, email or webchat. Bendigo Address: Hopetoun Street, Bendigo Phone: 5434 6000 Email: [email protected] Webchat: www.bendigo.vic.gov.au Heathcote Address: High Street, Heathcote Phone: 5434 6000 Email: [email protected] Webchat: www.bendigo.vic.gov.au

19 ENVIRONMENTAL SUSTAINABILITY

The City’s vision is to be the world’s most liveable community. As a city within a FIRE PREVENTION forest, we face a unique set of challenges You must clear your property of fire hazards before the start of the Fire Danger Period and including changing climate. maintain it throughout. For advice on how to plan and prepare for bushfires, visit the CFA website, talk to your local brigade Our sustainability work is informed by the 10 guiding or the City’s Municipal Fire Prevention Officer. Fire Prevention principles of One Planet Living. We value inclusiveness, Notices may be issued to property owners requiring clean up connectedness and collaboration as we work to strengthen works within 14 days. the resilience of our city and region. Our focus includes the environmental impact of our own operations and considering the impact of climate change POLLUTION through all our strategies and land use planning, as well as Concerns over noise, water, air or soil pollution should be helping vulnerable communities prepare for emergencies, directed to the City’s Safe and Healthy Environments unit. raising awareness of, enhancing and protecting our valuable natural spaces, and helping households and businesses have a lighter footprint on the planet. SEPTIC TANKS For more information visit www.bendigo.vic.gov.au/ The installation or alteration of a septic tank system requires a oneplanetliving permit. Options include sewage treatment plants, composting toilets and gravity systems. For more information visit www.bendigo.vic.gov.au/ FIRES AND BURNING OFF environmentalhealth A fire lit for cooking or warmth does not require a permit providing it is lit in a properly constructed fireplace. The fire must be less than one metre square and must be located more NOISE CONTROL than five metres from any fence, building or structure. Cooking Lawn mowers and power tools can only be operated between and warmth fires are allowed during the Fire Danger Period 7am and 8pm on weekdays, and from 9am to 8pm on provided regulations are met but not on a Total Fire Ban day. weekends and public holidays. You can burn off to reduce the fuel on your property outside of Noise problems, particularly from a neighbour, should first be the Fire Danger Period. If your property is less than a hectare in discussed with them. If this is unsuccessful, contact the City, size, you require a permit to burn off. the police or the Environment Protection Authority. For more information visit www.bendigo.vic.gov.au/ For noise complaints after hours from entertainment venues fireprevention or late night parties, contact Victoria Police.

20 GENERAL WASTE, ORGANICS & RECYCLING

For residents living in urban Bendigo, YOUR BIN COLLECTION DAY Marong, Axedale, Goornong, Heathcote To find out when your bin will be collected, phone the City on 5434 6000 or visit the City’s website www.bendigo.vic.gov.au and Elmore, the City provides a three bin to use the Community Compass app located on the collection service. homepage. Simply type in your address to access your collection day and other handy information. This service comprises of: • Weekly general waste (red or dark green lid) bin PUTTING OUT YOUR BINS • Fortnightly recycling (yellow or blue lid) bin To ensure your bins are emptied on collection day: • Fortnightly organics (lime green lid) bin • Put your bins out the night before collection Residents living in all other areas are provided with: • Place the bin near the kerb with the handle facing away from • Weekly general waste (red or dark green lid) bin collection the road (where possible, please ensure there is at least one • Fortnightly recycling (yellow or blue lid) bin collection metre between each bin) For a full list of what you can put in each bin, visit • Place your bin away from trees and overhead wires www.bendigo.vic.gov.au/waste • Place your bin away from any posts, poles or fences Every household in the organics collection service area has • Make sure the bin is not too heavy – if you have trouble a caddy and liners. Liners are delivered to properties each wheeling your bin to the kerb, then it is most likely too heavy year and are built into the cost of rates. If you run out of liners for our equipment to pick up before a new roll is delivered, please contact the City on • Close the lid 5434 6000 to order more. In residential areas, your bin should only be on the kerb for the 24 hours either side of your collection day. Otherwise, please place it back within your property. All bins are the property of the City. If you move, please do not take bins or the organics caddy and liners (if you receive the organics service) with you.

OTHER BIN SIZES Other bin sizes are available for all services and if you downsize your household waste bin to a smaller bin you will save money. You can request to upsize your recycling bin or downsize your organics, waste and recycling bins by calling the City on 5434 6000 or at www.bendigo.vic.gov.au/requests Renters should contact the property owner or real estate agent to discuss changes to waste collection services.

21 ORDERING A BIN FOR A NEW RESIDENCE BIN COLLECTIONS ON PUBLIC HOLIDAYS You can organise bins for a new dwelling online at Your general waste, organics and recycling will be collected www.bendigo.vic.gov.au/bincollection or by calling on all public holidays except Good Friday and Christmas Day. 5434 6000 or emailing [email protected] On Good Friday collections will take place on the next day We will ask for your name, property address, certificate of (Saturday). occupancy permit number and date of issue. Please allow 1-5 When Christmas Day falls on a Monday or Tuesday the working days for delivery of the bins. collection will take place over the three days following Christmas Day, so residents should place their bins kerbside on Christmas night. If Christmas Day falls on a Wednesday, REPORTING A DAMAGED OR STOLEN BIN Thursday or Friday the collection will take place on the You can report a missing or stolen waste, organics or Saturday. recycling bin at www.bendigo.vic.gov.au/requests or by calling 5434 6000. COMMUNITY COMPASS We will repair parts or, if required, replace your damaged bin free of charge. If your bin is stolen, we will replace it. Use the Community Compass app located on the home page of the City’s website www.bendigo.vic.gov.au to access a range of information about your property such as: • Waste, organics and recycling bin collection days • Planning zones and overlays FREE GREEN WASTE DISPOSAL • Maternal and Child Health Centre locations • Location of playgrounds, pre-schools, primary and The City provides residents with free green secondary schools, and tertiary institutions waste disposal at Eaglehawk Landfill and the Heathcote and Goornong Transfer Stations all year round. The only materials that will be accepted are tree prunings, garden clippings, grass and leaf litter. Commercial loads of green waste will not be accepted.

22 LANDFILL AND TRANSFER STATIONS The City’s transfer stations and landfill are places where you can drop off waste materials that cannot be disposed of in your waste, organics or recycling bins. Transfer stations sort and collect as much recyclable material as possible. You can save yourself time, effort and money at drop-off by sorting your load at home. Keep the same materials together in piles. Keep recyclables at the top of the load and green waste and other waste separated at the bottom of the load. Remember to cover your load. TRANSFER STATIONS Eaglehawk Eco Centre Transfer stations are sites for The Eaglehawk Eco Centre includes a landfill, recycling the sorting and temporary collection centre, recycle shop, garden waste processing facility and a of waste and resources. There are three loading facility. supervised local transfer stations – Heathcote, Strathfieldsaye and Goornong. You will pay a fee to You will pay a fee to drop off your waste at the landfill and drop off your waste at transfer stations. Recyclables are transfer stations. Recyclables are received at no cost for received at no cost. There are recycle shops at all locations. residential loads. Heathcote Eaglehawk Landfill Address: Golden Gully Road, Heathcote Address: 189 Upper California Gully Road, Eaglehawk Opening hours: Wednesday, Thursday, Saturday and Opening hours: 8am–4pm weekdays and 8am-4.30pm on Sunday, 8am–5pm. Closed on code red days, Christmas Day weekends (except Christmas Day and Good Friday). The Eco and Good Friday. Centre is closed on code red days. Phone: 5433 2849 Phone: 5446 3917 Recovery yard Strathfieldsaye Address: 189 Upper California Gully Road, Eaglehawk Address: Eppalock Road, Strathfieldsaye Opening hours: 8am–4pm weekdays and 8am – 4.30pm Opening hours: Wednesday, Thursday, Saturday and weekends (except Christmas Day and Good Friday). Sunday 8am–5pm. Closed on code red days, Christmas Day Phone: 5446 3467 and Good Friday. Phone: 0436 802 419 Eaglehawk Recycle Shop Address: 189 Upper California Gully Road, Eaglehawk Goornong Opening hours: Monday, Tuesday, Thursday, Friday and Address: Englishs Road, Goornong Saturday from 8.30am–5pm, Wednesday from 9.30am–5pm Opening hours: Wednesday, Saturday and Sunday 8am–5pm. and Sunday 10.30am–3.30pm. For public holiday hours please Closed on code red days, Christmas Day and Good Friday. phone the Recycle Shop on 5446 3467. Phone: 0437 700 852

23 GETTING AROUND

Getting around Greater Bendigo is easy. Most of our residents live within 10 kilometres of the city centre, so the average time to work is less than 10 minutes.

Leave your car at home and catch a bus or take advantage of the glorious weather to walk or cycle. For bus and train timetables visit www.ptv.vic.gov.au/timetables A series of Access Maps have been produced for Bendigo, Eaglehawk, Heathcote and Kangaroo Flat that feature key destinations and landmarks, bus routes to the Bendigo Hospital (including stops), accessible public toilets, pedestrian routes/crossings (including gradients), scooter/wheelchair recharge points, seating, drinking fountains and taxi ranks. To download a map visit www.bendigo.vic.gov.au/accessibilitymaps

24 HOME SUPPORT SERVICES

The City offers a range of services for people requiring assistance in their homes.

If you are over 65 (or over 50 if you are an Aboriginal or Torres Strait Islander person) you may be eligible for home support through the Commonwealth Home Support Program.

ASSESSMENT FOR COMMONWEALTH HOME SUPPORT PROGRAM (OVER 65) People aged 65 and over (50 and over for Aboriginal and Torres Strait Islander people) must undergo a living at home assessment by the Regional Assessment Services. To arrange an assessment, please contact My Aged Care on 1800 200 422 (Translating and Interpreting Service 131 450, National Relay Service 133 677) or visit www.myagedcare.gov.au People aged under 65 with a disability may be eligible for the NDIS. For more information visit the NDIS website at www.ndis.gov.au or call 1800 800 110 for the Home and Community Care Program for Younger People (HACCPYP) please get your GP to refer you to Bendigo Health Referral Centre.

SERVICES OFFERED AS PART OF THE COMMONWEALTH HOME SUPPORT PROGRAM • Domestic assistance • Personal care • Property maintenance • In-house respite • Food services • Social support group • Social support individual

25 LIBRARIES

Goldfields Library Corporation operates libraries in Bendigo, Eaglehawk, Heathcote and Kangaroo Flat, and library agencies in Axedale and Elmore.

A range of free services are on offer, including children’s Axedale Library Agency storytime activities, adult literacy programs, WiFi and internet Address: Axedale Public Hall, 94 McIvor Road access, and a Home Library Service for people whose illness or Phone: 5449 2790 disability leaves them unable to visit the library. Elmore Library Agency For details on the range of programs offered by Goldfields Address: Elmore Athenaeum Hall, 62 Michie Street Library Corporation, membership and opening hours visit Phone: 5449 2790 www.ncgrl.vic.gov.au Bendigo Library and Goldfields Library Corporation Headquarters Address: 251-259 Hargreaves Street Phone: 5449 2700 BENDIGO REGIONAL ARCHIVES CENTRE Eaglehawk Library Bendigo Regional Archives Centre is on the first Address: Eaglehawk Mechanics Institute, 1 Sailors Gully Road floor of the Bendigo Library and provides access Phone: 5446 7577 to government and non-government historic records for the region. Heathcote Library Bendigo Regional Archives Centre Address: 125 High Street Address: 251-259 Hargreaves Street Phone: 5433 3734 Phone: 5449 2700 Kangaroo Flat Library Address: 23 Lockwood Road Phone: 5447 8344

26 PARKING

There are approximately 11,000 public car parking spaces, a mix of on-street and off- street parking, in the Bendigo city centre.

Most ticket machines in the Bendigo city centre now have a credit card payment option. You can also pay for parking via the PayStay app.

BIKE PARKING Free off-street car parks are located at: Bike parking at both the Edwards Street multi-storey car park • Behind the Annie Galvin Childcare Centre off and the Hargreaves Street multi-storey car park is free of Gladstone Street charge, secure and undercover. Please supply your own lock. • Coles municipal car park, accessible via Lyttleton Terrace Access to bike parking at the Edward Street facility is via and Myers Street, time restrictions apply the lane way located adjacent to the vehicle entrance in • Corner of Edward and King Street, time restrictions apply Queen Street. Access to bike parking at the Hargreaves Street • Uley Street, enter via Bridge or Uley Street facility is via the main vehicle access ramp at the Hargreaves Multi-storey car parks are located at: Street entrance. • Edward Street multi-storey car park. First 1½ hours are free. Public toilets and credit card payment facilities available DISABLED PARKING • Hargreaves Street multi-storey car park. Public toilets and The City issues parking permits to people with a disability credit card payment facilities available as part of the Victorian Disabled Persons Parking Scheme. All day, on-street ticket machine (credit card payment Permits are available for eligible drivers, passengers or available) parking is located at: organisations that transport individuals with a disability. For more information please call 5434 6000. • Forest Street, between High Street and MacKenzie Street • Mitchell Street, between Railway Place and the Rail Bridge OFF-STREET CAR PARKING • Mundy Street, centre of road parking between Lyttleton Terrace and Myers Street Off-street ticket machine (credit card payment available) • Short Street, between High Street and Bath Lane car parks are located at: • King Street TIME RESTRICTIONS • McCrae Street, accessible via Farmer Lane or McCrae Street Parking rules help traffic flow and give everyone parking • Market Street, accessible via St Andrews Avenue and access. Overstaying a time restriction on a parking space may Mundy Street result in a fine. Parking restrictions generally operate from • Myers Street, between St Andrews Avenue and 8.30am to 5.30pm across the Bendigo city centre. Williamson Street To get a residential permit you must live in a property with • QEO car park, accessible via View Street no off-street parking, no reasonable opportunity to modify • Myers Street, between Mundy Street and St Andrews Avenue the property to provide parking and where directly adjacent • Tom Flood Sports Centre, enter via Park Road on-street parking is time restricted. Residents in Commercial 1 • Corner Hargreaves and Edward Street (note: time restrictions Zones are not eligible for residential parking permits. apply, no credit card payment available) For more information visit www.bendigo.vic.gov.au/parking

27 PARKS, PLAY SPACES & NATURAL RESERVES

Greater Bendigo enjoys a number of attractive and significant parks and natural reserves, ranging from small neighbourhood parks to larger regional parks. If you would like to hold an event in a local park, please email [email protected]

CYCLING AND WALKING TRAILS NATURAL RESERVES There is an extensive network of walking and cycling trails Greater Bendigo is home to a variety of natural reserves taking in many scenic areas throughout the municipality. that are of conservation and environmental significance, Major trails include: and provide a unique passive recreational and educational experience. • Bendigo Bush Land Trail Some of these include: • Bendigo Creek – Linear Park and Trail • Bendigo Creek – Linear Park and Trail • Bendigo Creek Trail • Crusoe Reservoir and No. 7 Park • Crusoe Reservoir and No.7 Park • Kennington Reservoir • Goldfields Track • Lake Tom Thumb • Mulga Bill Trail • Long Gully Creek • O’Keefe Rail Trail • O’Keefe Rail Trail MAJOR PARKS • Spring Gully Creek • Bendigo Botanic Gardens, White Hills* • Canterbury Gardens, Eaglehawk* • Cooinda Park, Golden Square* • Kangaroo Flat Botanic Gardens* • Kennington Reservoir/Strathdale Park* • Lake Neangar, Eaglehawk* • Lake Weeroona, Bendigo* • Rosalind Park, Bendigo *Free electric barbecues available

28 PLAY SPACES Greater Bendigo boasts over 130 play spaces featuring different equipment and facilities, so there is sure to be one located near your home. In Greater Bendigo, play spaces are categorised as neighbourhood, suburban and municipal. Neighbourhood play spaces cater for individual local neighbourhoods, suburban play spaces serve residents living in a particular suburb or area of Greater Bendigo, while municipal play spaces are destination SKATE PARKS AND BMX playgrounds such as Bendigo Botanic Gardens, Cooinda Park, There are a number of skate parks and BMX tracks and Crook Street Park, Eaglehawk and Lake Weeroona that cater for jumps across Greater Bendigo. For more information visit the wider community and visitors to the region. www.bendigo.vic.gov.au/bmx or www.bendigo.vic.gov.au/ A full list of play spaces is available online at skateparks www.bendigo.vic.gov.au/playspaces

29 SWIMMING POOLS AND SPLASH PARK The City has 12 swimming pools and a splash park. Most • Kangaroo Flat Swimming Pool – 1 Station Street, outdoor pools are open between November and March. Gurri Kangaroo Flat Wanyarra Wellbeing Centre, Peter Krenz Leisure Centre and the • Long Gully Splash Park – 21 Cunneen Street, Long Gully outdoor pool at Bendigo East are open all year. • Marong Swimming Pool – Malone Park Road, Marong Note: All seasonal outdoor pools (excluding Faith Leech • Peter Krenz Leisure Centre – 15 Napier Street, Eaglehawk Aquatic Centre) will not open if the forecast temperature for the day is less than 22 degrees at 6pm on the day prior. • Raywood Swimming Pool – 1 Macaulay Street, Raywood Conditions are subject to change without notice. • White Hills – 30 Hamelin Street, White Hills • Bendigo East Swimming Pool – 33 Lansell Street, East Bendigo For full details on all pools, visit • Brennan Park – Brennan Park Pool Road, Flora Hill www.bendigo.vic.gov.au/pools • Elmore Swimming Pool – 4 Elmore-Raywood Road, Elmore • Faith Leech Aquatic Centre – 161-167 Barnard Street, Bendigo • Golden Square Swimming Pool – 14 Maple Street, Golden Square • Goornong Swimming Pool – 2 Bagshot Street, Goornong • Gurri Wanyarra Wellbeing Centre – 9 Browning Street, Kangaroo Flat • Heathcote Swimming Pool – 10 Barrack Street, Heathcote

30 PAYING YOUR RATES

Rates revenue helps fund the services we provide to you. We endeavour to charge rates equally by using valuations to determine the rates you pay. We are also required to collect the State Government Victorian Fire Services Property Levy. Full payment of the City rates and fire services levy is due on or before February 15 each year. Reminder notices are not sent prior to the due date. Alternatively, you can pay four instalments each financial year. Residents can also sign up to an SMS reminder service, see the back of your rates notice for instructions on how to do this. You can also sign up to receive your rates electronically. Please note that no cash is accepted at Customer Service Centres.

HOW TO PAY YOUR RATES

• By direct deposit – complete and return the Direct Debit form • Pay online via www.bendigo.vic.gov.au/ payments/online-payments • BPOINT on the internet or by phone on 1300 276 468 or 1300 BPOINT • BPay • By phone using your credit card, phone 1300 721 235 (BPOINT Biller Code 1933) • Post Billpay on the internet or by phone 13 18 16 • In person at any post office • At any Bendigo Bank branch • In person at Council offices • By mail – PO Box 3500, Bendigo DC 3554 • Easyway • Centrelink Centrepay – Reference number 555 054 223L • Register to receive your rates electronically For more information call 5434 6000 or go to www.bendigo.vic.gov.au/rates

31 ROADS & DRAINAGE

The City is responsible for the maintenance of all local public roads in the municipality including more than 1,500kms of sealed roads and 1,400kms of unsealed (gravel) roads.

The City’s road maintenance program includes resealing, owners, as are crossovers at the entrance to private property. pothole repairs, grading, gravel re-sheeting, guide posts, line The latter should be maintained regularly. All buildings must marking, table drains and guard rails. install adequate storm water drainage. The City replaces and Due to our region’s dry climate, and at times a lack of available upgrades stormwater assets to manage stormwater flows water, it can often prove challenging for the City to undertake and protect properties from stormwater damage. its road grading program to the high standards it aspires to Residents are encouraged to report potential and we ask for the patience of residents at these times. dangers to the City. If the danger is Highways and arterial roads are the responsibility of Regional on an arterial road or highway Roads Victoria and tracks within the surrounding forest are the it should be reported to responsibility of the Department of Environment, Land, Water Regional Roads Victoria. and Planning (DELWP) or Parks Victoria. The City is also responsible for maintaining more than 1,100kms of kerb and channel, over 850kms of footpaths/bike paths, and over 300 vehicle/pedestrian bridges. The City’s street sweeping program operates daily in certain areas and as required in others. The City maintains over 1,000kms of underground stormwater drains and 45,000 stormwater drainage pits. Stormwater drainage, from buildings to the connection point into the drainage system, is the responsibility of property

32 STATUTORY PLANNING

The Statutory Planning unit provides advice and support to process applications for major commercial and industrial developments and residential proposals within Greater Bendigo.

The unit also provides services involving subdivision and town planning, including enquires related to: • Planning applications and issuing of planning permits • Compliance with planning and subdivision laws • Issuing certification and statements of compliance for THE GREATER BENDIGO PLANNING SCHEME subdivision plans The Greater Bendigo Planning Scheme controls land use and • Assessment of privately-sponsored planning scheme development within the municipality. It contains Victorian amendments Government and Local Government planning policies, zones • Change of land use and overlays, and other provisions that affect how land can • Construction of dwellings be used and developed. The planning scheme will indicate • Removing native vegetation if a planning permit is required to change the use of land, to construct a building or make other changes to the land. • Signage • Works, buildings and demolition within a heritage overlay Additional planning controls may be required that are specific to areas of development in our municipality. These controls • Earthworks including on or near creeks and rivers, are approved by the Minister for Planning through a planning building dams scheme amendment and are referred to in the planning • New or changes to liquor licenses scheme as incorporated documents. • Operating a business from home For more information visit www.bendigo.vic.gov.au/planning • Greater Bendigo Planning Scheme or call 5434 6355.

33 STRATEGIC PLANNING

The Strategic Planning unit assists Council and the community to plan for growth and change, while preserving our heritage. The unit undertakes forward planning to assist with and implement major strategies, projects and strategic actions.

It works with and on behalf of the community to prepare integrated plans and strategies to realise Council’s vision to create the world’s most liveable community in Greater Bendigo. A diverse range of research and community engagement is used to inform decision-making and ensure a bright and prosperous future for the Greater Bendigo region. For more information call 5434 6000 or visit www.bendigo.vic.gov.au/strategicplanning

34 TOURISM & MAJOR EVENTS

Tourism and major events bring BENDIGO AMBASSADOR PASS significant economic benefits to the Local residents can save money when showing Greater Bendigo community with visiting relatives and friends around Greater Bendigo if they sign up for the Bendigo 1.3 million people staying overnight and Ambassador Pass at either the Bendigo or about 3.4 million day trip visitors each year. Heathcote Visitor Centres. The Bendigo Ambassador Pass provides local Greater Bendigo has a growing heritage, cultural, arts, wine, residents with special discounts and benefits at food and shopping profile complemented by its growing many of Bendigo’s major attractions, and events industry. keeps you up to date with seasonal and school Greater Bendigo attracts and hosts a range of major sporting, holiday offerings. community, conferences and other events throughout the year. The pass can be used at Bendigo Art Gallery, To view upcoming events, visit www.bendigoregion.com.au/ Bendigo Tramways, Central Deborah Goldmine, explore-bendigo Bendigo Pottery, Bendigo Joss House, Victorian The City supports event planners with logistics, event Goldfields Railway, Golden Dragon Museum and management plans, risk analysis reports, traffic and more! For a full list of venues please visit infrastructure management to ensure that all events www.bendigotourism.com/ambassador are successful. Become a Bendigo Ambassador today and show The City also runs major local community events, off the best of what Greater Bendigo has to offer! including the annual Bendigo Easter Festival and Summer in the Parks program of activities.

35 VISITOR CENTRES Bendigo Visitor Centre Heathcote Visitor Centre The Bendigo Visitor Centre is located in the former Bendigo The Heathcote Visitor Centre is a purpose-built, energy- Post Office on Pall Mall. It offers visitor information and efficient centre that provides local tourism information, maps accommodation, ticket and tour booking services. Myki cards and winery guides, and showcases local products, books and and top-ups are available for purchase from the Bendigo souvenirs. The Heathcote Visitor Centre is often the best place Visitor Centre. to start your Heathcote experience. Tickets for local events and Uniquely Bendigo, the centre’s gift and souvenir retail store, V/Line regional buses are also available. offers an array of local artisan products and art including The friendly local specialists welcome visitors every day jewellery, pottery, jams and preserves, and accessories. The (except Christmas Day) and it is the perfect place to discover Uniquely Bendigo team is also able to make up gift hampers the hidden riches of Heathcote and the surrounding region. with your choice of local goodies to send to family and friends. Address: Corner High Street and Barrack Street, Heathcote Guided tours of the Bendigo Town Hall, Historic Post Office and Opening hours: 9am–5pm, every day except Christmas Day Ulumbarra Theatre are regularly available. Call the Bendigo Email: [email protected] Visitor Centre to check availability and book your tour. Phone: 5433 3121 The centre also features two exhibition spaces – the Living Visit www.heathcote.org.au or follow Arts Space, showcasing local and regional artisans with a @explorebendigo on Instagram quality calendar of themed exhibitions, and the Post Office and Facebook, and Gallery, a satellite gallery of the Bendigo Art Gallery, that offers @heathcotevic on a changing exhibition program that explores the region’s long Twitter for the and proud history. latest updates. Address: 51–67 Pall Mall, Bendigo Opening hours: 9am–5pm, every day except Christmas Day Email: [email protected] Phone: 5434 6060 or 1800 813 513 Visit www.bendigoregion.com.au or follow @explorebendigo on Instagram, Facebook and Twitter for the latest updates.

36 VOLUNTEERING

Volunteering opportunities are available at the City and we are always looking for more enthusiastic helping hands! Opportunities are available in the following areas: • Bendigo Art Gallery • Bendigo Easter Festival • The Capital and Ulumbarra theatres • Community and cultural events • Recreation and sport • Visitor Centres (Bendigo and Heathcote) • Youth services • Bendigo Animal Relief Centre For more information visit www.bendigo.vic.gov.au/volunteering

YO BENDIGO (YOUTH SERVICES)

The City’s Yo Bendigo team provides programs and activities that improve young people’s leadership and empowerment, such as the City of Greater Bendigo Youth Council, Ambedo Youth Magazine, FReeZA Youth Events, and other activities at the Yo Bendigo facility. For more information go to www.yobendigo.com.au

37 WHO TO CONTACT

The City of Greater Bendigo provides some 69 services to residents, however as a new resident you may be interested to know who you should contact for services not provided by the City.

Police, Fire, Ambulance 000 or (TTY 106) Emergency services SES Emergencies 13 25 00

1800 226 226 Bushfire information Vic Emergency Hotline www.emergency.vic.gov.au

5454 6000 Bendigo Health www.bendigohealth.org.au

5434 3434 St. John of God www.sjog.org.au Hospitals/Community Health 5431 0900 Heathcote Health www.heathcotehealth.org

Bendigo Community Health 5448 1600 Services www.bchs.com.au

Loddon Mallee Preschool Association 5443 1229 Kindergartens/pre-schools www.lmpa.org.au Shine Bright

1300 363 200 Water supply and sewerage services Coliban Water www.coliban.com.au

13 24 12 Power supply faults Powercor www.powercor.com.au

Contact your own service Telephone, internet and NBN enquiries provider (e.g. Telstra/Optus)

Traffic hazards/maintenance 13 11 71 VicRoads on highways and main roads www.vicroads.vic.gov.au

George Moore 0428 195 941 Snakes in domestic properties Gary Bright 0427 436 223 (Licensed snake catchers) Chris Page 0423 627 145

BARC - Bendigo Animal Relief 5441 2209 Animal pound Centre www.bendigoanimalreliefcentre.com.au

Contact a local bee collector Yellow Pages Directory Bee swarms and nests on private property for removal www.yellowpages.com.au

Department of Environment, 5430 4444 European wasp information Land, Water and Planning www.delwp.vic.gov.au

38 Wildlife Rescue & Information 0419 356 433 Network (WRIN) www.wrin.asn.au Injured wildlife Wildlife Rescue Emergency 0427 301 401 Services (WRES) www.wres.org.au

Department of Environment, 5430 4444 Rubbish dumped in state and parks Land, Water and Planning www.delwp.vic.gov.au

Environment Protection 1300 372 842 Littering Authority www.epa.vic.gov.au

Graffiti or litter around railway VicTrack www.victrack.com.au stations or lines

1100 Information about underground services Dial before you Dig www.1100.com.au

Environment Protection 1300 372 842 Pollution/smokey vehicles Authority www.epa.vic.gov.au

Environment Protection 1300 372 842 Asbestos information Authority www.epa.vic.gov.au

Find a Justice of the Peace (JP) Magistrates Court of Victoria www.mcv.vic.gov.au

Dispute Settlement Centre of 5440 6100 Neighbour disputes Victoria www.disputes.vic.gov.au

Train and coach services V/Line www.vline.com.au

1300 734 441 Suburban bus services Christian’s Bus Company www.christiansbus.com.au

13 10 08 Bendigo Taxi Service www.bendigotaxis.com.au Taxi services 13 22 27 13CABS www.13cabs.com.au

Public transport information 1800 800 007 Public Transport Victoria (PTV) and complaints www.ptv.vic.gov.au

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39 Want to read this document in an alternative format? The City is committed to providing documents that are easy to read for all. If you would like to read this document in an alternative format e.g. large print only, contact Customer Service on 5434 6000 or [email protected] and we will endeavour to service your request in the quickest time possible.

15 Hopetoun Street, Bendigo PO Box 733 Bendigo VIC 3552 T: (03) 5434 6000 National Relay Service: 133 677 then quote 03 5434 6000 F: (03) 3434 6200 E: [email protected]