Apple Configurator

For Management of iPad Sets

Created by: Brian K. Cocke, Chalkville Elementary School

First Time Setup Of Supervised Class

SETUP DISTRICT GIVEN EMAIL • Once the supervisor sets up your e-mail, follow the directions in the e-mail • Go to and go to https://portal.microsoftonline.com • Log in with the given username and password • Change to desired password (capital letter, , exclamation point)

CREATING USER ACCOUNTS ON MAC 1. On the Macbook, click the Apple Icon in the top left corner of the screen 2. Click on “” 3. Click “User and Groups” 4. Click the “Unlock” symbol at the bottom and enter your system password 5. Click the “+” at the bottom of the list 6. New Account: Admin 7. Type the desired name of the account under “Full Name” and “Account Name” (for example: ces0170third1 or Mr. Cocke’s iPads or Class iPads)

CREATE APPLE ID 1. On the Macbook, log into the new login that you created to manage to iPads 2. Click on “Create Free Apple ID” 3. Birthday: January 1, 1901 4. First Name: (Third) 5. Last Name: (Grade) 6. E-mail Address: (the address from above that you setup) 7. Enter your desired password 8. Rescue E-mail: (put your school e-mail address) 9. Security: Choose three security questions and enter passwords a. Favorite Teacher: [Payne] b. Dream Job: [Teaching] c. Bosses First Name: [Rod] 10. Agree to terms and conditions 11. Do not setup iCloud

AUTHORIZE COMPUTER WITH ITUNES ACCOUNT 1. On the Macbook, log into the account that manages the iPads and go to “iTunes” 2. Agree to terms (in two places) 3. Download new version of iTunes if it asks. 4. Go to “Store Menu” 5. Choose “Authorize this computer” 6. Enter system password 7. Enter your Apple ID and password 8. Click “Review” 9. Agree to terms , Enter School Address, Enter School Phone Number 10. Exit out of iTunes Store

DOWNLOAD APPLE CONFIGURATOR 1. On the Macbook, log into the account that manages the iPads and go to the “” 2. Search for “Apple Configurator” 3. Click on “Free” to download 4. Click on “Install App” 5. Agree to the terms

DOWNLOAD FREE APPS 1. On the Macbook, log into the account managing the iPads and go to “iTunes” 2. Click on iTunes Store in upper Right corner 3. Search for app 4. Click on “Free”, Click on “Install” 5. Enter Apple ID and Password 6. Continue to download all the apps that you want

APPLE CONFIGURATOR PREFERENCES 1. On the Macbook, log into the account managing the iPads and go to “Apple Configurator” 2. Click on the “Apple Configurator” menu 3. Click “Preferences” a. Uncheck “automatically refresh” 4. Click “Lock Screen” a. Click on “Ipad” and Choose “Device or username”

SETTING UP THE MASTER IPAD *Supervising means connecting the iPads to the system to be able to install the apps 5. Plug one iPad into the USB port that you are going to use as the Master 6. On the Macbook, log into the account managing the iPads and go to “Apple Configurator” 7. Accept Terms 8. Click on the “Prepare” icon at top a. Name: (Type the name that you want displayed on the iPads) b. Supervision “ON” c. IOS: Latest d. RESTORE: Don’t Restore Backup 9. Click on “Apps” and check all the apps you want installed on the iPad a. You can press the “option” key and click on one box and it will click all of them b. If apps are not showing, see directions below called “Adding Newly Downloaded Apps to Apple Configurator” i. Click on the “+” at bottom ii. Click on the apps in the right panel iii. Click “Command + A” to select all of the apps, or choose individual ones iv. Click “Open” v. Enter Apple ID and Password vi. If it asks you to replace an app, Check “Don’t ask again” and choose “Replace” 10. Click “Prepare” at the bottom and wait for the process to complete

ARRANGING THE APPEARANCE OF THE MASTER BACKUP IPAD 1. On the iPad that you are going to use to create the Master Backup, complete the iPad setup. This iPad does not have to remain the “Master”, it will be used this one time to create a backup of your preferences 2. IPAD SETUP ON DEVICE a. Language: English b. Choose Network: Private (Username Student / Password) c. Disable Location Services d. Setup as new iPad e. Sign in with Apple ID f. Agree to Terms g. Don’t Use iCloud h. Don’t Use i. Diagnostics: Automatically Send j. Register with Apple k. Start Using iPad 3. Arrange the icons the way you want to appear on all the iPads 4. It is recommended to put all apps that the students shouldn’t use in a Folder on the very last page by itself and call it “Teacher” or “Do Not Use”

CREATE THE BACKUP MASTER IPAD *A “Backup” is the arrangement and placement of the apps and folder that you create 1. On the Macbook, log into the account managing the iPads and go to “Apple Configurator” 2. Plug in the iPad you want to use as the master into the USB port 3. Click on the “Supervise” icon 4. Click on iPad in the list that is plugged in you want to use as the Master 5. RESTORE: Create Backup 6. Name: (Name + Date (example: Cocke Backup 05-20) 7. Click “Create Backup”

CREATE PROFILE *A “Profile” is the setting and options to be installed on each of the iPads 1. On the Macbook, log into the account managing the iPads and go to “Apple Configurator” 2. Click on the “Prepare Tab” 3. Click on the “+” sign at the bottom of the profile list 4. Click “Create New Profile” 5. Profile Name: (Name + Date (example: Cocke Profile 05-20) 6. Organization: Chalkville 7. Click on “Restrictions” on the left a. Click “Configure” b. Set settings you want under the three tabs “Functionality”, ”Applications”, ”Media Content” 8. Click on “Wifi” on the left a. Click “Configure” b. SSID: Jefcoed-Public 11. Save

SETTING UP ADDITIONAL IPADS 1. On the Macbook, log into the account managing the iPads and go to “Apple Configurator” 2. Plug in all the iPads that you want to setup into the USB ports of the Macbook a. It is helpful to have USB Hubs to do many at the same time 3. Click on “Prepare” Tab (it should show you a # of how many iPads are connected) a. If it does not accurately show the number of iPads that you have connected, unplug and replug them one at a time to figure out which one it is not recognizing correctly b. Type the Name you desire to Display on the Home Screen of the iPads c. Supervision “On” d. IOS: Latest e. Restore: Choose the Backup you created above f. Profiles: Check the Profile you created above 4. Click on the “Apps” in the top right. Choose all the apps that you want installed a. You can press the “option” key and click on one box and it will click all of them 5. Click “Prepare” at the bottom

ARRANGING THE IPADS INTO SETS IN CONFIGURATOR * This is helpful if one computer is managing multiple class sets with the same Apple ID 1. On the Macbook, log into the account managing the iPads and go to “Apple Configurator” 2. Click on the “Supervise” icon in the top middle 3. Click on the “+” on the bottom left in the “Supervised Devices” panel 4. Name the set what you want. 5. Click on “All Devices” and drag all of the iPads that belong to that set over to the

Updating Supervised Ipad Sets

IMPORTANT • No iPads should be plugged into the computer at this time

STEP 1: CHECK FOR APPLE CONFIGURATOR UPDATES 1. Go to the Macbook “App Store” 2. Click on the top right and choose “Updates” 3. If Apple Configurator is NOT listed, proceed to Step 2 4. If Apple Configurator is listed, click on “Update” in the bottom right a. If the app does not update, you may have to go under the user account in which apple configurator was originally downloaded

STEP 2: UPDATE THE APPS ON THE COMPUTER 1. Open iTunes 2. In the top left, click on “” and then choose “Apps” 3. Click on “Updates” in the top center 4. Click on “Update All Apps” in the bottom right 5. Wait until all updates are finished downloading

STEP 3: UPLOAD THE APPS TO APPLE CONFIGURATOR 1. Open Apple Configurator 2. Click on the “Supervise” in the top middle 3. Click on “Apps” on the right panel 4. Click the “+” at the bottom 5. Click once on one of the apps in the right panel 6. Press “Command” and “A” on the keyboard to select all apps 7. Click “Select” 8. It will say app already exists, check “Don’t Ask Again” and choose “Replace” 9. Wait for all apps to update during which you may be prompted to enter your iTunes account password.

STEP 4: CHOOSE SETTINGS 1. Continuing in Apple Configurator, click on “All Devices” in the left panel 2. Click on “Settings” in the right panel a. Update iOS: When update is available b. Restore: (choose the one for your iPad set) c. Lock to App: None d. Profiles: (check the profile for your iPad set)

STEP 5: CHOOSE APPS 1. Continuing in Apple Configurator, click on “Apps” in the right panel 2. Check the apps you want to install, uncheck the apps you want to uninstall. If there is a “-“ that means that app is on some but not on all of them. Checking it will put it on all, unchecking will take it off of all.

STEP 6: PLUG IN THE iPADS 1. Plug in the iPads you wish to update. 2. Continuing in Apple Configurator, click on “USB Connected” in the left panel 3. Click “Apply” at the bottom 4. When all iPads show a battery icon instead of the clock, they are finished. You may unplug them at this time. 5. Plug in the set of iPads to be updated and click “Apply” 6. Continue until all iPads have been updated.

TROUBLESHOOTING • If one of the iPads show up with a Yellow Exclamation point, there was an error. • When all currently connected iPads are completed updating, unplug one at a time to isolate which one gave the problem • In the right panel, click the Yellow Exclamation point to view a description of the problem. • Unplug the iPad, exit Apple Configurator, plug the iPad back in, and choose refresh again to see if this fixes it

Creating a New Master Backup

STEP 1: ARRANGE THE IPAD 1. On a supervised iPad in the set, arrange the icons the way you want them to appear

STEP 2: BACK UP TO CONFIGURATOR 1. On the Macbook, log into the account managing the iPads and go to “Apple Configurator” 2. Plugin the iPad you want to use as the master into the USB port 3. Click on the “Supervise” icon 4. Click on iPad in the list that is plugged in you want to use as the Master 5. Restore: Create Backup 6. Name: (Name + Date (example: Cocke Backup 05-20) 7. Click “Create Backup”

STEP 3: PUT THE BACK UP ON ALL DEVICES 1. On the Macbook, log into the account managing the iPads and go to “Apple Configurator” 2. Plug in all devices that you want the backup to go on 3. Click on the “Supervise” icon 4. Next to “Restore”, choose the backup you created 5. Click “Refresh” to install it on all of the iPads

Removing An App From A Supervised iPad Set

STEP 1: CHOOSE APPS TO REMOVE 1. Open Apple Configurator, Click “Supervised” icon in the middle, Click on “Apps” in the right panel 2. Remove the check mark or dash next to the apps you want to remove. If there is a “-“ that means that app is on some but not on all of them. Checking it will put it on all, unchecking will take it off of all. 3. Plug in the iPads and choose “Refresh

STEP 2: PERMANENTLY REMOVE AN APP FROM APPEARING IN CONFIGURATOR (OPTIONAL) 1. On the Macbook, log into the account managing the iPads and open “Apple Configurator” 1. Click on the “Supervise” icon and then the “apps” section 2. Click on an app while holding the “option” key on the keyboard until NOTHING is checked 3. Find the app you want to remove 4. Click the “-“ button in the bottom of that panel to remove it

Installing A New Free App On Supervised iPad Sets

STEP 1: DOWNLOAD THE APP ON iTUNES 1. On the Macbook, log into the account managing the iPads and go to “iTunes” 2. Click on “iStore” in the upper right corner 3. Search for the app you want to download and download it

STEP 2: ADD THE APP TO CONFIGURATOR 4. On the Macbook, log into the account managing the iPads and go to “Apple Configurator” 5. Click on the “Supervise” Icon and then the “apps” section 6. Click the “+” at the bottom of the screen 7. Go to the Folder where your apps are located a. Often they are in: music / iTunes / iTunes media / mobile applications 8. Find the App you downloaded and choose “open” 9. The App will now appear in the list.

STEP 3: INSTALL IT ON THE iPADS 10. Find the app in the list and click the check box next to it 11. Hook up the iPads for it to be installed on, and choose “apply” Purchasing New Paid Apps on Supervised iPad Sets

STEP 1: CHOOSE THE APPS TO PURCHASE 1. Choose the Apps from the iTunes store and send the names to your volume licensing supervisor 2. That person will e-mail you spreadsheets. Download them to your computer into the desired folder

STEP 2: REDEEM & DOWNLOAD 3. Open the spreadsheet in Microsoft Excel 4. Click on the first code and ‘copy’ it 5. Open iTunes 6. In the top left of the screen, click on your Apple ID name 7. A drop down box will appear and choose “redeem” 8. In the box below “Enter Code Manually”, paste the code you copied from excel 9. Click “redeem” it will download automatically (or you can enter it manually) 10. If you have another app to download, click “Redeem another code” and follow the same steps 11. When you are completed, click “done”

STEP 3: MARK SPREADSHEET AS REDEEMED 12. Go back to Microsoft Excel and open the spreadsheet again 13. Under “Code Redemption Link”, put your cursor on the first code (the SAME one you copied) and type ‘redeemed’ 14. Save the spreadsheet and close it

STEP 4: UPLOAD THE APPS TO APPLE CONFIGURATOR 1. Open Apple Configurator 2. Click on the “Supervise” in the top middle the click on “Apps” on the right panel 3. Click the “+” at the bottom 4. Find the name of the app you just purchased. 5. Click “Select”. You may be prompted to enter your iTunes account password 15. The new app(s) will now appear in the list

STEP 5: ADD REDEMPTION CODES 16. Continuing in the “Apps” section of Apple Configurator 17. Find the App in the list and click on the number to the right of the name 18. Choose “Import Redemption Codes” 19. Find the spreadsheet and choose “open” 20. The number should change to reflect the amount you bought 21. Check the box next to the app, hook up the iPads for it to be installed on, and choose “apply”

Adding More Licenses Of A Paid App

STEP 1: PURCHASE THE APPS 1. Have your VPP Person purchase the Apps using VPP Program 2. They will send you a spreadsheet with the new VPP codes 3. Put the spreadsheet in the desired location

STEP 2: ADD THE LICENSE TO CONFIGURATOR 4. On the Macbook, log into the account managing the iPads and open “Apple Configurator” 5. Click on the “Supervise” icon and then the “apps” section 6. Find the app and click on the number next to it. 7. Choose “Import Redemption Codes” 8. Find the spreadsheet and choose “open” 9. The number should increase to the amount you bought. 10. Check the box and hook up the iPads for it to be installed on and choose “apply”

Adding an Additional iPad to a Supervised Set 1. Open Apple Configurator 2. Plug in the iPad to add to the set 3. Click on the “Prepare” icon at the top. A number with a circle around it will appear showing how many are being recognized. 4. Settings a. Name (Should be the same as the rest of the set) b. Supersivion: on c. Update iOS: When an update is available d. Restore: (choose the backup that is on the other sets) e. Profiles: (choose the profile that is on the others in the set 5. Apps a. Choose the apps you want 6. Click “Prepare” at the bottom 7. Enter the Appld ID and Password

Removing an iPad from Supervised Set IMPORTANT • This will restore any VPP paid apps back to the computer so that they can be used on another computer • This will ERACE EVERYTHING on the iPad and reset it to factory settings

1. On the Macbook, log into the account managing the iPads and go to “Apple Configurator” 2. Plug in the iPad that you want to remove from the set. 3. Click the “Devices” menu and choose “Unsupervise”

Manually Removing An Ipad From A Supervised Set

IMPORTANT • Sometimes you just can’t figure out why an iPad won’t sync or function right in a set • This will Loose ALL VPP codes or paid apps that were installed on it. Do not do this unless the computer that supervises the iPads crashes or is no longer available.

ERASE ALL CONTENTS AND SETTINGS 1. On the iPad, go to “Settings” 2. Click on “General” on the left panel 3. Scroll to the bottom and choose “Reset” 4. Choose “Erase All Content and Settings” 5. Choose “Erase” two times when it asks you

Error

UNABLE TO REDEEM CODE FOR “[app name]” • Click on the Grey Circle I – Please enter your Apple ID and Password to redeem code • Wait until all connected iPads are finished or have the Yellow Exclamation Point Next to them • Exit out of Apple Configurator • Go back into Apple Configurator • Click on “USB Connected” in the left panel • Click “Refresh” • It should prompt you to enter your Apple ID and Password

Backing Up Configurator Data

IMPORTANT • It is EXTREMELY Important to backup configurator data, especially if you have purchased apps using VPP Codes. If the data is not backed up and codes are lost, you may not be able to recover them and will have to repurchase them

FOLDERS TO BACKUP 1. ~/library/contianers/com.apple.configurator 2. ~/library/keychains 3. HD / users/cesmusic(or whatever account you are using)/music/iTunes/iTunes Media

FINDING THE HIDDEN LIBRARY FOLDER 1. Open “” 2. Click on “Go” menu 3. Click on “Go to folder” 4. Type: ~/library

Transferring Apple Configurator Settings From One Computer To Another

STEP 1: COPY THE DATA FROM THE ORIGINAL COMPUTER 1. On the Macbook that currently has the settings or VPP Codes open “Finder” 2. Press “Command”+”Shift”+”G” on the keyboard 3. Type: ~/library/containers 4. Copy the entire folder called “com.apple.configurator” to a backup device

STEP 2: PASTE THE DATA TO THE NEW COMPUTER 5. On the Macbook that you want the settings to go onto, go to finder 6. Press “Command”+”Shift”+”G” on the keyboard 7. Type: ~/library/containers 8. Copy the entire folder called “com.apple.configurator” from the backup and replace the existing folder on that computer

MORE HELP 9. For More Help: Go the Apple Support: Search HT5194