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MS&AD Insurance Group CSR Report 2014 Digest Version(7.5MB)

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MS&AD Insurance Group CSR Report 2014 Digest Version(7.5MB) MS&AD Insurance Group CSR Report 2014 Digest Version Message from the President MS&AD Insurance Group's the “reorganization by function”strategy Partial Overview Partial companies recognize anew our social responsibility. We Headquarters Headquarters also have been actively working through our initiatives The MS&AD Insurance Group is addressing functions functions to prevent and reduce disasters as well as support the challenging task of intra-Group reorgani- MS&AD Holdings reconstruction activities. zation in an unprecedented style, seeking to realize further progress with a sense of speed. Integrated Risk Management Using the foundation that we have built over the years By means of the “reorganization by function” Foreign Business Control as a springboard, we have embarked on our new strategy, we are striving to attain three goals medium-term business plan "Next Challenge 2017," – (1) realize ‘Growth’ and ‘Efficiency’ across setting our sights to further develop our company. The the entire Group, (2) reinforce our response BUSINESS/SALES CHANNEL Aioi Nissay Dowa Insurance Mitsui Sumitomo Insurance REORGANIZATION basic strategy of the Next Challenge 2017 is to reorga- to diverse customer needs by maximizing the nize by function, which was announced in January FY leveraging of the special strengths of the two Hull Insurance, Cargo Insurance, 2013, enhance group governance, and drive forward core non-life insurance companies (MSI and Aviation Insurance ERM (Enterprise Risk Management). The reorganization ADI), and (3) strengthen the Group gover- by function strategy is a business model that has never nance system centered on the Holding Com- Motor Channel Agencies which have Aioi Nissay Dowa Insurance as been done before, which will make business concepts pany – and we expect that doing this will a main business partner of group companies clearer to demonstrate their enable the Group to achieve sustainable individual strengths to maximize group synergy, and growth and to increase its enterprise value. REGIONAL SALES NETWORK, COMPANY thereby enhance corporate values across the entire BASE CONSOLIDATION AND SHARING group while meeting the ever diversifying needs of our TRANSFER OF THIRD-SECTOR I am Yasuyoshi Karasawa, and I took over as president of customers. By following through on this reorganization LONG-TERM CONTRACTS this company, effective June 23, 2014. With this CSR by function, we will swiftly realize sustainable "growth" MSI Aioi Life Report of FY 2014, I would like to introduce the CSR initia- and "business efficiency" at the same time. REORGANIZATION OF OVERSEAS BUSINESS tives of MS&AD Insurance Group. Consolidation of foreign subsidiaries/ Our CSR activities in 2014 have two core elements that operations Since its foundation in April 2010, MS&AD Insurance are based on our group basic strategy of Next Chal- Group has been consistently working together for the lenge 2017. One is "to earn trust” and the other is "to achievement of the medium-term management plan contribute to solving social issues” through “improving "New Frontier 2013," which was initiated at the inception the quality of our products and services." Also, we will of this company, under the philosophy of "bringing deepen our engagement by making the most of KPI CSR information Perspective Website security and safety and contributing to the develop- (Key Performance Indicators) to visualize our progress. http://www.ms-ad-hd.com/en/csr/index.html ment of a vibrant society and to help secure a sound Toward the goal of "creating a world-leading insurance of disclosure future for the earth, through the global insurance and and financial services group that is always in pursuit of PDF of CSR report (Full version) and the Digest version is downloadable. sustainable growth and enhancing enterprise value,” Data related to CSR approaches is listed. financial services business." Especially for our CSR activi- MS&AD Insurance Group issues a CSR report every we mobilize and use the strengths of all our employees ties, we have been promoting our initiatives based on year so that stakeholders can understand our CSR of all our group companies under the new leadership our company philosophy and management vision to activities. structure in order to meet the expectations of all our fulfill our social responsibilities through all our business This Digest version is issued so that the overall picture stakeholders every step along the way. We appreciate activities. of the Group's CSR approaches and the outline can your continued support for our endeavors. be understood. Please see the CSR report on the Contents In the meantime, over the past four years, we have website about the details of each approach. experienced major natural disasters in and outside the ●Implemented actions(main items) for achieving the country, including the Great East Japan Earthquake. July 2014 social responsibility that the MS&AD Insurance Group Message from the President 1 We focused our overall group effort on the prompt is required by stakeholders are reported by subject. payment of claims with a vital role as a group of insur- Representative Director ●The characteristic measures in each company of the ance companies, and all our employees in all our group President & CEO MS&AD Insurance Group are reported. (Coverage of CSR in the MS&AD Insurance Group report is as follows) 3 Scope of report Pillar of CSR Initiatives Ⅰ ■ Period covered Improvement of Quality of Products and Services 5 Principles for Financial Action towards FY2013 (April 1, 2013 - March 31, 2014) Participation in initiatives * The report also includes some activities that began in April 2014 or later. a Sustainable Society Pillar of CSR Initiatives Ⅰ MSI, ADI, MSI Aioi Life, and InterRisk Research Institute & ■ Subject organization and abbreviation 8 U.N. Global Compact Consulting have signed the "Principles for Financial The following is a list of abbreviations for the Group and its Growth with Our Agents The MS&AD Insurance Group, following Action towards a Sustainable Society (Principles for member companies. the declaration of support of the United Financial Action for the 21st Century)," which was (Domestic Group insurance companies are indicated by asterisks.) Pillar of CSR Initiatives Ⅱ Nations Global Compact in June 2004, by 9 published in October 2011 to provide behavioral ●MS&AD Insurance Group For a Sustainable Global Environment MSI as the first financial organization, will guidelines for financial institutions desiring to play their ●MS&AD Insurance Group Holdings, Inc. keep conducting corporate activities that required roles and maintain their responsibility to build MS&AD Holdings ▶ Pillar of CSR Initiatives Ⅱ respects the 10 Principles regarding a sustainable society. ●Mitsui Sumitomo Insurance Co., Ltd. Contributing to Creating a Safe and Secure Society 11 human rights, labor, the environment, and ▶MSI* anti-corruption. ●Aioi Nissay Dowa Insurance Co., Ltd. Principles for Responsible Institutional ADI* ▶ Pillar of CSR Initiatives Ⅱ Investors ●Mitsui Direct General Insurance Co., Ltd. 13 Principles for Sustainable Insurance Mitsui Direct General* To Resolve Issues of Local Community MSI signed the "Principles for Sustainable Insurance" ≪Japan’s Stewardship Code≫ ▶ In May 2014, MSI and ADI assented to the main idea of ●Mitsui Sumitomo Aioi Life Insurance Co., Ltd. published in June 2012 by the United Nations Environ- Japan’s Stewardship Code from the perspective of ▶MSI Aioi Life* ment Program Finance Initiative (UNEP FI). These ● fulfilling corporate social responsibility and announced Mitsui Sumitomo Primary Life Insurance Co., Ltd. Respect for Human Rights and Growth of Employees 15 principles require insurance companies to consider the MSI Primary Life* their support. ▶ issues of its business activities related to the environ- ※We also report about activities of Affiliated Operating Companies ment, society, and governance in order to fulfill their such as InterRisk Research Institute & Consulting. Outline of MS&AD Insurance Group 18 role in the sustainable development of the earth. ■ Publication : September 2014 1 CSR Report 2014 CSR Report 2014 2 CSR in the MS&AD Insurance Group Key Performance Indicators (KPIs) to Promote Our CSR Initiatives The MS&AD Insurance Group introduced "KPIs for the promo- three companies, Mitsui Direct General, MSI Aioi Life, and MSI The MS&AD Insurance Group has been guided by Our Mission, Our Vision, tion of CSR initiatives at the MS&AD Insurance Group" in three Primary Life, for the aim to further our initiatives effectively in Group companies, including MS&AD Holdings, MSI, and ADI, line with the PDCA cycle. and Our Values to establish the Pillars (Material Issues), which consider the in fiscal 2012. After fiscal 2013, the KPIs were introduced at the Group's basic strategy in the new medium-term management plan "Next Challenge 2017," and will utilize key performance indicators (KPIs) to pro- FY2012 FY2013 FY2014 mote our CSR initiatives. Covered Issues Index Perfor- Perfor- Group Target Companies mance mance Target Perspective of CSR Initiatives of the MS&AD Insurance Group 対象会社（※1） Continue Continue quality of products and services Earning trust through the improvement of For further domestic group (1) Improvements of products/services initiated by the the details, insurance We fulfill our corporate social responsibility to the stakeholders through all business activities. customers' voices. ap- ap- see P6 companies proaches proaches ●The approach is guided by Our Mission,
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