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Norma Técnica Ntsh Sectorial Colombiana 013

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Norma Técnica Ntsh Sectorial Colombiana 013 NORMA TÉCNICA NTSH SECTORIAL COLOMBIANA 013 2016-04-29 HOSTALES. REQUISITOS DE PLANTA Y SERVICIOS E: HOSTELS. FACILITIES AND SERVICES REQUIREMENTS CORRESPONDENCIA: DESCRIPTORES: alojamiento; hospedaje; hostal; infraestructura; servicio; requisito de planta; requisito de servicio. I.C.S.: 03.080.30 Editada por el Instituto Colombiano de Normas Técnicas y Certificación (ICONTEC) Apartado 14237 Bogotá, D.C. - Tel. 6078888 - Fax 2221435 Prohibida su reproducción ICONTEC 2017 Reservados todos los derechos. Ninguna parte de esta publicación puede ser reproducida o utilizada en cualquier forma o por cualquier medio, electrónico o mecánico incluyendo fotocopiado y microfilmación, sin permiso por escrito del editor Instituto Colombiano de Normas Técnicas y Certificación, ICONTEC PRÓLOGO El Ministerio de Comercio, Industria y Turismo, cumpliendo con lo establecido en el artículo 69 de la Ley 300 de 1996, promueve la creación de unidades sectoriales de normalización para cada uno de los subsectores del turismo, las cuales forman parte del Sistema Nacional de Normalización, Certificación y Metrología, hoy día denominado Subsistema Nacional de la Calidad (SNCA). El Instituto Colombiano de Normas Técnicas y Certificación (ICONTEC), el organismo nacional de normalización, según el Decreto 1595 de 2015 del Ministerio de Desarrollo Económico, descentralizó el proceso de elaboración de normas técnicas para cada sector que lo requiera y determine sus necesidades. La Asociación Hotelera y Turística de Colombia (COTELCO) es la Unidad Sectorial de Normalización encargada de elaborar normas técnicas sectoriales para el subsector de alojamiento, en los ámbitos de: habilidades y destrezas del recurso humano, calidad en la operación hotelera, calidad de los servicios, calidad de compromiso con el medio ambiente y categorización por estrellas. Igualmente, es la encargada de realizar la adopción y difusión correspondiente de las normas técnicas sectoriales. La elaboración de la norma fue llevada a cabo por el Comité Técnico de Clasificación y Categorización de Establecimientos de Alojamiento y Hospedaje, integrado por representantes de la industria de alojamiento, delegados del Gobierno, la academia, los usuarios y los asesores que garantizan la participación e implementación efectiva de la norma. La Norma Técnica Sectorial Hotelera NTSH-013 Hostales. Requisitos de planta y servicio fue ratificada por el Consejo Directivo de la Unidad Sectorial de Normalización del 2016-04-29. Esta norma está sujeta a ser actualizada permanentemente con el objeto de que responda en todo momento a las necesidades y exigencias actuales. A continuación, se relacionan las empresas que participaron en el estudio de esta norma a través del Comité Técnico de calidad en el servicio de establecimientos de alojamiento y hospedaje de Cotelco (164). A BOGOTÁ ON HOLIDAYS ARIAS RESTREPO JAVIER ALONSO A BOGOTÁ ON HOLIDAYS II BAREKE POSADA CAFÉ - BAR SAS ADRENALINA TOTAL BED AND BREAKFAST VILLA VICTORIA AKEL HOUSE 1957 ALEGRÍAS HOUSE BENJAMÍN ALOJAMIENTO EN HOTELES CASA BOGOTÁ INVISIBLE BLANCA RODRIGUEZ BORA BORA ALOJAMIENTO POR DÍAS SAN JOSÉ CABAÑAS JUANAMIN CENTRO CABAÑAS LAS MOYAS ALTEREGO CABAÑAS Y COMUNICACIONES LA AMAZONIA EWARE TRAVELERS JOVISEÑA AMBER HOSTEL CALI HOSTEL APARTAESTUDIOS CAMPIN 63 SAS CALLE 10 NO 43DD 5 ARCADIA HOSTEL CAMPO DE VERANO CANDELOS HOSTEL EL KOOL KOALA - BACKPACKERS CASA AMANI EL PORTÓN VIEJO BARICHARA CASA BAIT EL SOLAR HOSTEL CASA BELLAVISTA HOSTEL EL SOLAR HOSTEL BOGOTÁ CASA BENJAMÍN EL VIAJERO HOSTELS CASA CAMPING HOSTAL MR. WILSON ESTADERO Y HOSTERÍA EL MIRADOR GUEST HOUSE DE PONTEZUELA CASA DE ARI FINCA HOSTAL CORRAL DE PIEDRA CASA DE HUÉSPED NEW LIFE FINCA TRADICIONAL EL ENCANTO CASA DE HUÉSPEDES CASTILLA GALERAZAMBA HOSTEL CASA DE HUÉSPEDES MANABI GEO HOSTEL CASA DE LA MANTILLA B&B GOURMET PLAZA BISTROT CASA DE PIEDRA PLAYA GRUPO MENTE - CUERPO S.A.S. CASA GRAFFITTI GUADULITO CAMPESTRE CASA GRANDE VILLA DE LEYVA GUESTHOUSE 61 PRADO CASA HABITAT HABITAESTUDIOS LAURELES CASA HIGO HAPPY BUDDHA HOLDINGS SAS CASA HOSTAL Y RESTAURANTE HAPPY HOSTEL TOSCANINI HOSPEDAJE ANDALUZER CASA HOTEL EMMANUEL HOSPEDAJE CALDAS CASA HOTEL MARLYNS HOSPEDAJE CARTAGENA M.O.C. CASA HOTEL VICTORIA HOSPEDAJE CENTRAL QUINCHIA CASA LOMA MINCA HOSPEDAJE CIUDADELA REAL CASA MC GEORGIE S HOSPEDAJE D & D CASA NATIVA HOSPEDAJE DAYKIRY CASA PRADO HOSPEDAJE EL BAMBU CASA QUINTA LA PEPITA HOSPEDAJE EL CALLEJÓN DEL CASA RUSTICA BOGOTÁ HOTEL RECUERDO CASA SANTANA MORELIA HOSPEDAJE EL PATRIOTA CASA VIENA HOSPEDAJE EL RUBÍ CASA YAROSLAVA HOSPEDAJE EL SILENCIO CARIBE CASABLANCA HOSTAL SPA HOSPEDAJE EL VIAJERO PALMIRA CATAGUAS HOSTEL HOSPEDAJE FAMILIAR EL DESCANSO CHALET DE LA COCHA LTDA. HOSPEDAJE JOHN FREDY CHOCOLATE HOSTEL HOSPEDAJE KABARU COFFEE TOWN HOSTEL HOSPEDAJE LA CASA DEL MOTORISTA COLOMBIAMAR TALASOTERAPIA HOSPEDAJE LA ESTRELLA INTEGRAL HOSPEDAJE LA TOSCANA DE JERICÓ COLOMBIAN HOSTEL HOSPEDAJE LOS BALCONES COLOURS HOTEL & HOSTEL SAS HOSPEDAJE MAR AZUL COSTEÑO BEACH HOSPEDAJE MARGIE DAVE'S SPEAKEASY HOSPEDAJE MI RANCHITO BARICHARA DESTINO COLOMBIA 57 FELIZ DIAZ MENDEZ CLAUDIA ROSA HOSPEDAJE NEFERTITY #1 DON QUIJOTE HOSTAL HOSPEDAJE RALFY EBENEZER HOSPEDAJE CAMPESTRE HOSPEDAJE RESTAURANTE CAMPO ECO-HOSTAL JAGUAR AZUL AZUL ECO-HOSTAL LAS CAMELIAS HOSPEDAJE ROSSI MARIA TEREZA ECOHOTEL PLAYAS DE CAPURGANA HOSPEDAJE RUIZ ECOYULUKA HOSPEDAJE SAN CARLOS EL AGRADO EL CAFECITO CAFÉ HOSTAL HUILA EL DORADO INTERNATIONAL HOSTEL HOSPEDAJE SAN VICENTE DE PAUL DE HOSTAL COLONIAL LA QUINTA GRANADA HOSTAL DANATO HOSPEDAJE SANTANDEREANO HOSTAL DEL CARMEN HOSPEDAJE TATI DE CAMPOALEGRE HOSTAL DEL CONDUCTOR HOSPEDAJE ULLUMBE SAN AGUSTÍN HOSTAL DEL PACIFICO HOSPEDAJE VILLA CAROL MELGAR HOSTAL DEL PARQUE BENITO JUÁREZ HOSPEDAJE Y ALOJAMIENTO HOSTAL DIOSA LUNAR SAN AGUSTÍN SENSUALITY HOSTAL DON JUAN COLONIAL HOSPEDAJE Y CAFETERÍA PALONEGRO HOSTAL EL AMANECER HOSPEDAJE Y PARQUEADERO LA HOSTAL EL AMPARO VECINA HOSTAL EL ENCUENTRO GUATAPE HOSPEDAJE Y RESIDENCIA IMPERIAL HOSTAL EL MOLINO HOSPEDAJE Y RESTAURANTE BAHÍA HOSTAL EL MOLINO DAPA HOSPEDAJE Y RESTAURANTE LA HOSTAL EL MUELLE HERRADURA DE PUERTO LOPEZ HOSTAL EL PARAISO HOSPEDERÍA CASONA SANTO HOSTAL EL PLAZA DOMINGO HOSTAL EL REFUGIO HOSTAL ACAPULCO HOSTAL EL REY HOSTAL AMARETTO HOSTAL EL REY DAVID HOSTAL ANTIGUO HOSTAL EL TABOR HOSTAL ASAI HOSTAL GALERÍA ESTACIÓN LOS HOSTAL ATRAPASUEÑOS LOBEZNOS HOSTAL AVENTUREROS DE LA HOSTAL GARDDEN CANDELARIA HOSTAL GR HOSTAL BALUARTE LA CANDELARIA HOSTAL IDEAL HOSTAL BARILOCHE HOSTAL KENSY HOSTAL BELLA SUIZA HOSTAL LA CASONA VIEJA HOSTAL BOUTIQUE CASA VIOLETA SAS HOSTAL LA CURVA HOSTAL BRISAS DEL MAR HOSTAL LA MEDIA LUNA HOSTAL BRISAS DEL NORTE HOSTAL LA MORADA DEL SOL HOSTAL BRISAS DEL RODADERO HOSTAL LAS HELICONIAS HOSTAL BUENA VIDA HOSTAL LAS MARGARITAS HOSTAL CANDELA Y CHOCOLATE HOSTAL LAS MIRLAS HOSTAL CAPIBARA HOSTAL LE PAPILLÓN. SAN GIL HOSTAL CARIBE HOSTAL LLERAS HOSTAL CASA BALUARTE HOSTAL LOLA HOSTAL CASA BAVARIA HOSTAL LOPERENA HOSTAL CASA BLANCA MANI HOSTAL LOS JUANES HOSTAL CASA CALI HOSTAL LOS NUEVOS ALMENDROS HOSTAL CASA DE LA CHICHERÍA HOSTAL LOS PUENTES HOSTAL CASA DE LAS AMÉRICAS HOSTAL LOS ROSALES HOSTAL CASA DEL RIO HOSTAL LUNA PARK HOSTAL CASA LLERAS HOSTAL MACHIN PLAZA HOSTAL CASA LOCOMBIA CANDELARIA HOSTAL MALECOM CENTRO HOSTAL MANGUARE HOSTAL CASA MARIA HOSTAL MAR AZUL NO 1 HOSTAL CASA QUEVEDO HOSTAL MAR AZUL TAGANGA HOSTAL CASAREGUA HOSTAL MARANATHA HOSTAL CENTRAL DE PRADO HOSTAL MÉRIDA HOSTAL CEPITA LTDA. HOSTAL MI GRAN SANTANDER HOSTAL CIUDAD BONITA HOSTAL NORMANDIE HOSTAL CLAU HOSTAL PARQUE NARIÑO HOSTAL POBLADO PARK HOTEL CHINO HOSTAL PORTAL DEL SOL HOTEL CONFORT LLANERO HOSTAL PORTÓN DEL ESTADIO HOTEL EL COLISEO HOSTAL POSADA CASA VIEJA HOTEL EL MIRADOR DEL CÓCORA HOSTAL POSADA LA FLORESTA DE HOTEL EL TURISTA DE URRAO SALENTO HOTEL GEMINIS 24 HORAS HOSTAL RANA - LEARN SPANISH IN HOTEL GUACAMAYAS VILLA DE LEYVA HOTEL KALUWALA HOSTAL REFUGIO ALBERGUE HOTEL LA MANSIÓN Y COMODIDAD RIONEGRO HOTEL MARIACA HOSTAL REMANSO CARIBE HOTEL MIZARE HOSTAL RESTAURANTE EL PAISITA HOTEL SAN CARLOS DEL ESPINAL PUES HOTEL SAN MARTIN ARMENIA HOSTAL SAN FRANCISCO REAL HOTEL YINCARR HOSTAL SAN JORGE HOTEL ZAFARY IN HOSTAL SAN JOSÉ DE CAROLINA DEL HOTEL, RESTAURANTE BAR PISCIS PRÍNCIPE IGUANAS HOUSE HOSTAL SANTA ANA QUINDÍO INVERSIONES CASITA AZUL HOSTAL SANTA CLARA KALJ HOTEL HOSTAL SANTA LUCIA DE MUCURUVA KASA GUANE S.A.S. HOSTAL SANTANDER NEIVA LA CASA D' JERÓNIMO HOSTAL SIGLO XXI LA CASA DEL PROFE HOSTAL T51 LA GRAN VÍA HOSTAL HOSTAL TAGANGA CACTUS BAY LA NIÑA HOSTAL TECHO AZUL LA PINTA GRG HOSTAL UNO A. LA PLAYA HOSTEL HOSTAL VILLA DEL CONDE LA POSADA DEL CAMINANTE HOSTAL VILLA ESTER LA SERRANA ECO FARM AND HOSTEL HOSTAL VILLA REAL L LA TORTUGA HOSTEL HOSTAL WAYUU LA VILLA HOSTAL HOSTAL Y ARTESANÍAS TACHIWA LAKE VIEW HOSTAL HOSTAL Y COMUNICACIONES TATIANA LAS COLONIAS DE MI PUEBLO HOSTAL Y ESTADERO CASA GRANDE LASSIO HOSTAL HOSTAL Y RESTAURANTE SIERRA LIMA - LIMÓN CANDELARIA HOSTAL SOUND LLERAS PARK HOSTAL HOSTAL YULUKA TAGANGA LOS ANDES B&B HOSTEL CASA BLANCA MAKAKO HOSTEL HOSTEL KATAMARAN MAQROLL HOSTEL HOSTEL SANTANDER ALEMÁN MARTINIK HOSTEL TERRACE VISTA MASAYA COLOMBIA HOSTERÍA BALNEARIO EL BATAN MI CASA EN BARICHARA HOSTERÍA BRISAS DEL NUS MIRADOR DEL MAGDALENA HOTEL HOSTERÍA CAMINO REAL MOMENTOS SUITES HOSTERÍA REAL MARQUES MOTIVOS G HOTEL - HOSTAL CASA TATIS MR WARROT CARTAGENA NARANJO ALFONSO BLANCA MIRELLA HOTEL ANDREA DEL QUINDÍO NORTH HOUSE HOSTEL HOTEL AUAECOCO NUEVO MOTEL MANANTIAL AZUL HOTEL BOUTIQUE CALLE GRANDE PARAWORLD HOTEL CALLE DEL SOCORRO PARKLIFE HOSTEL HOTEL CASA D'MER
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