10 years of healthier Northland homes Service lines – what you need to know
We’re very proud to have partnered with so many When you consider stories like that of Shelley Ngawiti The powerline running from the street to your house You should regularly check these to ensure they are in caring and passionate Northlanders over the past and her twin boys Tawhiri and Te Marino, it becomes is called a service line. Service lines on your property good condition, and do not pose a safety hazard. ten years to improve the health and wellbeing of clear how insulation makes for a healthy home. can be overhead or underground. You are responsible Call your regular electrician if you are concerned. thousands of locals. Shelley’s boys were born prematurely in 2016 and had for the upkeep of powerlines, poles and underground many lengthy stays in hospital that winter. cables that supply electicity from the Northpower Remember: never touch powerlines. We’ve done this as a sponsor of Healthy Homes Tai network to your property. Tokerau, a programme that has insulated over 9,000 “They were in the Specialist Care Baby Units (SCBU) Northland homes – making them warmer and drier. at Auckland and Whangārei hospitals. After that the twins were in and out another five times in six The initiative has also provided employment for more ConsumerLine months,” says Ms Ngawati. “It was the worst time of Prepare for storms this winter than 80 Northlanders, who have now insulated 3,235 my life, especially being in Auckland away from my homes in Whangārei district, 808 in Kaipara and It’s important to ensure we are all well prepared for During widespread outages we can have high call Healthy Homes • UFB Fibre • Winter Tips • Investing in Northland and more... family.” She says having her house insulated in late 5,037 Far North homes. storms or other situations that may affect the power volumes - we appreciate your patience. You can check 2016 has been life-changing and has been a huge supply. We always do our best to get your power back northpower.com or our facebook page (Northpower NZ) Unfortunately diseases like Rheumatic Fever - factor in the wellness of her children. on as safely and quickly as possible, but in big storms for areas affected and for updates on when you can normally seen in developing nations - are still there can be lengthy delays. expect the power back on. prevalent in Northland. “I will forever be grateful Civil Defence has some great advice on how to prepare If you, someone in your household, or your neighbours Alongside our partners, we’re aiming to prevent it by for an emergency and it’s a good idea to put together are medically dependent on power, make arrangements continuing this work and insulating the remaining for Healthy Homes an emergency survival and getaway kit. to get to a hospital or place where they can be safe. 5,000 - 10,000 Northland homes still in desperate Tai Tokerau.” Visit happens.nz for information. need of warming up. Turn off sensitive electronic equipment and unplug What should I do during a power outage? from power sockets. Stay at least eight metres away from damaged powerlines or electrical equipment. If you do not have power, please phone our Faults team Never touch a powerline, even if you think it is not live. Three tips for a healthier home on 0800 10 40 40.
Warm it up – The World Health Organisation Air it out – Good ventilation is essential for recommends a minimum of 18 degrees. removing excess moisture from your home and Good insulation, draught stopping and the right type maintaining air quality. Open windows for a short Let’s get you connected to Northpower Fibre of energy efficient heater makes this easier. period everyday to air it out. For those that are not yet connected to ultra-fast Register your interest to connect to fibre at Dry it out – Damp homes can be bad for our health For more information on these three essentials to a broadband, check if Northpower Fibre is available northpowerfibre.co.nz before 30 September 2018 and and promote mould and dust mites. Wipe down wet healthy home check out energywise.govt.nz at your address and register your interest at go into the draw to win an iPad Pro and Apple Pencil windows and don’t hang your washing inside to dry. northpowerfibre.co.nz. valued at over $1500.
Fibre delivers the bandwidth and reliability at a price It’s usually FREE for you to connect Northpower Fibre relative to your current services. It will immediately to your home, with the monthly retailer cost normally Customer focus improve your online experience today and have you the same as you pay today. geared up for the future. Go to northpower.broadbandcompare.co.nz We are working hard to ensure that customers are at Our Customer Excellence Team is your first point of the centre of everything we do. contact and can help you with advice on what you Investing in need to do. Our website is also a great resource – you That’s why we have recently established a Customer can go there to fill out an initial application for the Excellence Team, to focus on the information and Kaipara and Whang¯arei service you require. If you have trouble doing this service we provide to you, our customers. just give us a call or email us. We’re interested to We know that in large organisations such as hear from you on how we can improve our customer Speed Reliability Connectivity Northpower, it can sometimes be difficult to track service - please email your suggestions or let us down the right person to provide you with the right know if you’d like to be part of a consumer panel at Fibre-optic broadband speed is Fibre optic is available 99.99% You’ll always be connected to the rest information to get the done. [email protected] typically 10-50 times faster than of the time and isn’t affected by of the world. You can live in beautiful services delivered over copper. rain, bad weather or the number Northland and easily connect for Be in to win – A beautiful recipe book with a twist. That means faster upload and of other users on the network. work around the globe - or make it Each recipe is a science experiment Northpower General Enquiries: Complaints & Compliments: download speeds with crisper, personal and stay in touch with family like us on facebook you and your family can do at home. 0800 66 78 47 - northpower.com 09 430 1784 clearer and sharper video calls. across New Zealand and overseas. Like us on Facebook and be in to win one of fb.com/northpowerNZ Northpower FAULTS: Northpower Trust: 5 copies of “The Kitchen Science Cook Book” 0800 10 40 40 0800 43 41 00 by Dr Michelle Dickinson – a fantastic book to Call us on: 0800 74 44 45 encourage the children in your life to explore science. Word from the CEO Investing in $194m to be spent on our Major Update / Replace Improving Reliability Improving Reliability Growth Hikurangi Whakapara Helena Bay Kensington Substation - $3m high voltage line Substation - $2.5m Substation - $8.8m Winter is upon us and while we’ve already been Northland’s future network assets projects Replace high voltage extension - $750,000 New substation to increase Upgrade substation through some rough weather, we could be in for more. switchboard and four Extend the high voltage power capacity for growing transformers to ensure higher transformers link back to the Hikurangi coastal areas with higher capacity and reliability. Demand for power is growing Non-network assets substation. seasonal demand. Have a look at the storm preparation article for some 2018 - 2028 Timeframe: Timeframe: 1-4 years Timeframe: Local consultation planned Stage 1: 1-4 years handy tips. More than ever people and companies are seeing this year for this project Stage 2: 5-10 years Reliability, safety Timeframe: our region as a great place to live and do business, Customer connections You can also help us by checking your trees close and environment 1-4 years meaning we have a growing population and more to powerlines. Trees on wires are the leading cause Growth demand for electricity. of power outages during storms. So if you see Third high voltage Circuit Kensington – Improving Reliability something that doesn’t look right, let us know and With the number of new electricity connections in Kamo - $3.9m Ngunguru we will advise you of what to do. Whangārei and Kaipara likely to continue increasing Population growth means Helena Bay Substation - $1.65m higher load and more in years to come, we need to carefully plan and invest capacity required in Upgrade substation We’re proud of our investment in the Northland 10 Year northern Whangārei. transformer and update the in our network. That way you will have a reliable System growth - high voltage switchboard. community and, as such, you’ll see plenty of allowing for population Timeframe: electricity supply so you can turn the lights on 5 -10 years Timeframe: information in here on how we are investing to Capital and use growth Switchboard 1-4 years whenever you like. Whakapara Transformer 5-10 years upgrade and improve our electricity network in Expenditure Kaipara and Whangārei over the next ten years. The way we’re using energy is also changing Update / Replace The map on the right shows our major projects. New technology like smart appliances and electric Asset relocations Ngunguru Poroti Hikurangi We are planning to update and upgrade the network vehicles are adding to the growing demand for power, Substation -$1.8m Improving Reliability and allow for the population growth of our area. something we need to manage carefully, expecially Replace high voltage switchboard and Whangārei South We want to make sure you, our consumers, continue during hot summers and cold winters. Asset replacement, transformer to ensure Substation - $1.8m safety and reliability Upgrade high voltage to have a reliable electricity supply. renewal and improved Whangārei The spread of electric vehicles in Northland is higher reliability of supply. Poroti switchboard to ensure Timeframe: personnel safety and In recent times we have also taken the positive step than many other regions. We expect EV growth to Switchboard 1-4 years reliability of supply Transformer 5-10 years of moving Northpower home. That means most of continue doubling year on year. We need to ensure our Timeframe: 19+1236042A 1-4 years our executive team is now based at our Whangārei network has the capacity to charge them all. Over the last five office. Keep us in mind for your next career move too, New energy sources as we have plenty of fantastic job opportunities right years Northpower 54,306 here at home. Alternative energy sources like solar are becoming power poles on Update / Replace has replaced 1133 the network Improving Reliability more common, with over 700 solar connections on Maungatapere Northpower is an active participant in a number of Substation - $3.85m Whangārei South-Kioreroa the Northpower network. This is still a developing poles with 11km high voltage - $700,000 community sponsorships and we are pleased to be Replace two high area and needs careful planning to ensure ongoing voltage transformers to Dargaville Requried to increase security helping out. of underground 5,994km maintain capacity. of supply to quality and reliability of electicity for all our users. Timeframe: Kioreroa substation. While most people know we support the Northland electricity cables of lines on our network 5-10 Years Timeframe: Planning for the future this year Rescue Helicopter (we have supported this for 30 years) - we are also actively involved in projects like We’ve got a really robust plan (called our Asset Waipu Healthy Homes Tai Tokerau. Management Plan) for all of the challenges and changes coming our way. That means you, our Growth We look forward to continuing to work with our Growth customers, can be confident in our ability to manage Maunu Mareretu 59,000+ Bream Bay community and will update you again in a few months. 1.7% Substation - $3.2m our network in the most efficient manner. customers connected Substation - $1.8m increase in new Population growth in the area – Maungatūroto Population growth in the area to network connections each year new substation to strengthen Ruawai Over the next ten years we expect to spend $194 requires an upgrade the network and provide to substation transformer million on our electricity network to replace assets security of supply. to meet the growth and ensure Timeframe: reliable supply. as they wear out and to cope with the increase in 1-4 years Kaiwaka Timeframe: demand from population growth. $258m 1-4 years We have projects that are also aimed at improving During the past Andrew McLeod worth of assets which the reliability of your power supply (for example, if we operate and manage Chief Executive year, we have Improving Reliability Improving Reliability equipment fails, there is backup available). Improving Reliability Growth Ruawai Kaiwaka connected an Substation - $2m Update / Replace Mareretu Substation - $2m Waipu With over 59,000 customers relying on us to keep Replace high voltage Substation - $2.6m Maungatūroto Replace high voltage Substation - $3.3m switchboard and install the power on 24/7, our aim is to provide the best average of 95 Replace high voltage Substation - $2.6m switchboard and install Further population growth a second transformer to switchboard and install a second transformer to anticipated - new substation and most efficient electricity network we can for the 700 improve security of supply Replace high voltage new homes a second transformer to switchboard and end of ensure security of supply. to increase capacity for Timeframe: improve security of supply. people of Te Tai Tokerau – our people, our community. solar connections life transformer. Timeframe: expected growth Switchboard 1-4 years now on our network Timeframe: Switchboard 1-4 years Timeframe: every month Transformer 5-10 years Timeframe: 5-10 years 5-10 Years Transformer 5-10 years 5-10 years 10 years of healthier Northland homes Service lines – what you need to know
We’re very proud to have partnered with so many When you consider stories like that of Shelley Ngawiti The powerline running from the street to your house You should regularly check these to ensure they are in caring and passionate Northlanders over the past and her twin boys Tawhiri and Te Marino, it becomes is called a service line. Service lines on your property good condition, and do not pose a safety hazard. ten years to improve the health and wellbeing of clear how insulation makes for a healthy home. can be overhead or underground. You are responsible Call your regular electrician if you are concerned. thousands of locals. Shelley’s boys were born prematurely in 2016 and had for the upkeep of powerlines, poles and underground many lengthy stays in hospital that winter. cables that supply electicity from the Northpower Remember: never touch powerlines. We’ve done this as a sponsor of Healthy Homes Tai network to your property. Tokerau, a programme that has insulated over 9,000 “They were in the Specialist Care Baby Units (SCBU) Northland homes – making them warmer and drier. at Auckland and Whangārei hospitals. After that the twins were in and out another five times in six The initiative has also provided employment for more ConsumerLine months,” says Ms Ngawati. “It was the worst time of Prepare for storms this winter than 80 Northlanders, who have now insulated 3,235 my life, especially being in Auckland away from my homes in Whangārei district, 808 in Kaipara and It’s important to ensure we are all well prepared for During widespread outages we can have high call Healthy Homes • UFB Fibre • Winter Tips • Investing in Northland and more... family.” She says having her house insulated in late 5,037 Far North homes. storms or other situations that may affect the power volumes - we appreciate your patience. You can check 2016 has been life-changing and has been a huge supply. We always do our best to get your power back northpower.com or our facebook page (Northpower NZ) Unfortunately diseases like Rheumatic Fever - factor in the wellness of her children. on as safely and quickly as possible, but in big storms for areas affected and for updates on when you can normally seen in developing nations - are still there can be lengthy delays. expect the power back on. prevalent in Northland. “I will forever be grateful Civil Defence has some great advice on how to prepare If you, someone in your household, or your neighbours Alongside our partners, we’re aiming to prevent it by for an emergency and it’s a good idea to put together are medically dependent on power, make arrangements continuing this work and insulating the remaining for Healthy Homes an emergency survival and getaway kit. to get to a hospital or place where they can be safe. 5,000 - 10,000 Northland homes still in desperate Tai Tokerau.” Visit happens.nz for information. need of warming up. Turn off sensitive electronic equipment and unplug What should I do during a power outage? from power sockets. Stay at least eight metres away from damaged powerlines or electrical equipment. If you do not have power, please phone our Faults team Never touch a powerline, even if you think it is not live. Three tips for a healthier home on 0800 10 40 40.
Warm it up – The World Health Organisation Air it out – Good ventilation is essential for recommends a minimum of 18 degrees. removing excess moisture from your home and Good insulation, draught stopping and the right type maintaining air quality. Open windows for a short Let’s get you connected to Northpower Fibre of energy efficient heater makes this easier. period everyday to air it out. For those that are not yet connected to ultra-fast Register your interest to connect to fibre at Dry it out – Damp homes can be bad for our health For more information on these three essentials to a broadband, check if Northpower Fibre is available northpowerfibre.co.nz before 30 September 2018 and and promote mould and dust mites. Wipe down wet healthy home check out energywise.govt.nz at your address and register your interest at go into the draw to win an iPad Pro and Apple Pencil windows and don’t hang your washing inside to dry. northpowerfibre.co.nz. valued at over $1500.
Fibre delivers the bandwidth and reliability at a price It’s usually FREE for you to connect Northpower Fibre relative to your current services. It will immediately to your home, with the monthly retailer cost normally Customer focus improve your online experience today and have you the same as you pay today. geared up for the future. Go to northpower.broadbandcompare.co.nz We are working hard to ensure that customers are at Our Customer Excellence Team is your first point of the centre of everything we do. contact and can help you with advice on what you Investing in need to do. Our website is also a great resource – you That’s why we have recently established a Customer can go there to fill out an initial application for the Excellence Team, to focus on the information and Kaipara and Whang¯arei service you require. If you have trouble doing this service we provide to you, our customers. just give us a call or email us. We’re interested to We know that in large organisations such as hear from you on how we can improve our customer Speed Reliability Connectivity Northpower, it can sometimes be difficult to track service - please email your suggestions or let us down the right person to provide you with the right know if you’d like to be part of a consumer panel at Fibre-optic broadband speed is Fibre optic is available 99.99% You’ll always be connected to the rest information to get the done. [email protected] typically 10-50 times faster than of the time and isn’t affected by of the world. You can live in beautiful services delivered over copper. rain, bad weather or the number Northland and easily connect for Be in to win – A beautiful recipe book with a twist. That means faster upload and of other users on the network. work around the globe - or make it Each recipe is a science experiment Northpower General Enquiries: Complaints & Compliments: download speeds with crisper, personal and stay in touch with family like us on facebook you and your family can do at home. 0800 66 78 47 - northpower.com 09 430 1784 clearer and sharper video calls. across New Zealand and overseas. Like us on Facebook and be in to win one of fb.com/northpowerNZ Northpower FAULTS: Northpower Trust: 5 copies of “The Kitchen Science Cook Book” 0800 10 40 40 0800 43 41 00 by Dr Michelle Dickinson – a fantastic book to Call us on: 0800 74 44 45 encourage the children in your life to explore science. Word from the CEO Investing in $194m to be spent on our Major Update / Replace Improving Reliability Improving Reliability Growth Hikurangi Whakapara Helena Bay Kensington Substation - $3m high voltage line Substation - $2.5m Substation - $8.8m Winter is upon us and while we’ve already been Northland’s future network assets projects Replace high voltage extension - $750,000 New substation to increase Upgrade substation through some rough weather, we could be in for more. switchboard and four Extend the high voltage power capacity for growing transformers to ensure higher transformers link back to the Hikurangi coastal areas with higher capacity and reliability. Demand for power is growing Non-network assets substation. seasonal demand. Have a look at the storm preparation article for some 2018 - 2028 Timeframe: Timeframe: 1-4 years Timeframe: Local consultation planned Stage 1: 1-4 years handy tips. More than ever people and companies are seeing this year for this project Stage 2: 5-10 years Reliability, safety Timeframe: our region as a great place to live and do business, Customer connections You can also help us by checking your trees close and environment 1-4 years meaning we have a growing population and more to powerlines. Trees on wires are the leading cause Growth demand for electricity. of power outages during storms. So if you see Third high voltage Circuit Kensington – Improving Reliability something that doesn’t look right, let us know and With the number of new electricity connections in Kamo - $3.9m Ngunguru we will advise you of what to do. Whangārei and Kaipara likely to continue increasing Population growth means Helena Bay Substation - $1.65m higher load and more in years to come, we need to carefully plan and invest capacity required in Upgrade substation We’re proud of our investment in the Northland 10 Year northern Whangārei. transformer and update the in our network. That way you will have a reliable System growth - high voltage switchboard. community and, as such, you’ll see plenty of allowing for population Timeframe: electricity supply so you can turn the lights on 5 -10 years Timeframe: information in here on how we are investing to Capital and use growth Switchboard 1-4 years whenever you like. Whakapara Transformer 5-10 years upgrade and improve our electricity network in Expenditure Kaipara and Whangārei over the next ten years. The way we’re using energy is also changing Update / Replace The map on the right shows our major projects. New technology like smart appliances and electric Asset relocations Ngunguru Poroti Hikurangi We are planning to update and upgrade the network vehicles are adding to the growing demand for power, Substation -$1.8m Improving Reliability and allow for the population growth of our area. something we need to manage carefully, expecially Replace high voltage switchboard and Whangārei South We want to make sure you, our consumers, continue during hot summers and cold winters. Asset replacement, transformer to ensure Substation - $1.8m safety and reliability Upgrade high voltage to have a reliable electricity supply. renewal and improved Whangārei The spread of electric vehicles in Northland is higher reliability of supply. Poroti switchboard to ensure Timeframe: personnel safety and In recent times we have also taken the positive step than many other regions. We expect EV growth to Switchboard 1-4 years reliability of supply Transformer 5-10 years of moving Northpower home. That means most of continue doubling year on year. We need to ensure our Timeframe: 19+1236042A 1-4 years our executive team is now based at our Whangārei network has the capacity to charge them all. Over the last five office. Keep us in mind for your next career move too, New energy sources as we have plenty of fantastic job opportunities right years Northpower 54,306 here at home. Alternative energy sources like solar are becoming power poles on Update / Replace has replaced 1133 the network Improving Reliability more common, with over 700 solar connections on Maungatapere Northpower is an active participant in a number of Substation - $3.85m Whangārei South-Kioreroa the Northpower network. This is still a developing poles with 11km high voltage - $700,000 community sponsorships and we are pleased to be Replace two high area and needs careful planning to ensure ongoing voltage transformers to Dargaville Requried to increase security helping out. of underground 5,994km maintain capacity. of supply to quality and reliability of electicity for all our users. Timeframe: Kioreroa substation. While most people know we support the Northland electricity cables of lines on our network 5-10 Years Timeframe: Planning for the future this year Rescue Helicopter (we have supported this for 30 years) - we are also actively involved in projects like We’ve got a really robust plan (called our Asset Waipu Healthy Homes Tai Tokerau. Management Plan) for all of the challenges and changes coming our way. That means you, our Growth We look forward to continuing to work with our Growth customers, can be confident in our ability to manage Maunu Mareretu 59,000+ Bream Bay community and will update you again in a few months. 1.7% Substation - $3.2m our network in the most efficient manner. customers connected Substation - $1.8m increase in new Population growth in the area – Maungatūroto Population growth in the area to network connections each year new substation to strengthen Ruawai Over the next ten years we expect to spend $194 requires an upgrade the network and provide to substation transformer million on our electricity network to replace assets security of supply. to meet the growth and ensure Timeframe: reliable supply. as they wear out and to cope with the increase in 1-4 years Kaiwaka Timeframe: demand from population growth. $258m 1-4 years We have projects that are also aimed at improving During the past Andrew McLeod worth of assets which the reliability of your power supply (for example, if we operate and manage Chief Executive year, we have Improving Reliability Improving Reliability equipment fails, there is backup available). Improving Reliability Growth Ruawai Kaiwaka connected an Substation - $2m Update / Replace Mareretu Substation - $2m Waipu With over 59,000 customers relying on us to keep Replace high voltage Substation - $2.6m Maungatūroto Replace high voltage Substation - $3.3m switchboard and install the power on 24/7, our aim is to provide the best average of 95 Replace high voltage Substation - $2.6m switchboard and install Further population growth a second transformer to switchboard and install a second transformer to anticipated - new substation and most efficient electricity network we can for the 700 improve security of supply Replace high voltage new homes a second transformer to switchboard and end of ensure security of supply. to increase capacity for Timeframe: improve security of supply. people of Te Tai Tokerau – our people, our community. solar connections life transformer. Timeframe: expected growth Switchboard 1-4 years now on our network Timeframe: Switchboard 1-4 years Timeframe: every month Transformer 5-10 years Timeframe: 5-10 years 5-10 Years Transformer 5-10 years 5-10 years 10 years of healthier Northland homes Service lines – what you need to know
We’re very proud to have partnered with so many When you consider stories like that of Shelley Ngawiti The powerline running from the street to your house You should regularly check these to ensure they are in caring and passionate Northlanders over the past and her twin boys Tawhiri and Te Marino, it becomes is called a service line. Service lines on your property good condition, and do not pose a safety hazard. ten years to improve the health and wellbeing of clear how insulation makes for a healthy home. can be overhead or underground. You are responsible Call your regular electrician if you are concerned. thousands of locals. Shelley’s boys were born prematurely in 2016 and had for the upkeep of powerlines, poles and underground many lengthy stays in hospital that winter. cables that supply electicity from the Northpower Remember: never touch powerlines. We’ve done this as a sponsor of Healthy Homes Tai network to your property. Tokerau, a programme that has insulated over 9,000 “They were in the Specialist Care Baby Units (SCBU) Northland homes – making them warmer and drier. at Auckland and Whangārei hospitals. After that the twins were in and out another five times in six The initiative has also provided employment for more ConsumerLine months,” says Ms Ngawati. “It was the worst time of Prepare for storms this winter than 80 Northlanders, who have now insulated 3,235 my life, especially being in Auckland away from my homes in Whangārei district, 808 in Kaipara and It’s important to ensure we are all well prepared for During widespread outages we can have high call Healthy Homes • UFB Fibre • Winter Tips • Investing in Northland and more... family.” She says having her house insulated in late 5,037 Far North homes. storms or other situations that may affect the power volumes - we appreciate your patience. You can check 2016 has been life-changing and has been a huge supply. We always do our best to get your power back northpower.com or our facebook page (Northpower NZ) Unfortunately diseases like Rheumatic Fever - factor in the wellness of her children. on as safely and quickly as possible, but in big storms for areas affected and for updates on when you can normally seen in developing nations - are still there can be lengthy delays. expect the power back on. prevalent in Northland. “I will forever be grateful Civil Defence has some great advice on how to prepare If you, someone in your household, or your neighbours Alongside our partners, we’re aiming to prevent it by for an emergency and it’s a good idea to put together are medically dependent on power, make arrangements continuing this work and insulating the remaining for Healthy Homes an emergency survival and getaway kit. to get to a hospital or place where they can be safe. 5,000 - 10,000 Northland homes still in desperate Tai Tokerau.” Visit happens.nz for information. need of warming up. Turn off sensitive electronic equipment and unplug What should I do during a power outage? from power sockets. Stay at least eight metres away from damaged powerlines or electrical equipment. If you do not have power, please phone our Faults team Never touch a powerline, even if you think it is not live. Three tips for a healthier home on 0800 10 40 40.
Warm it up – The World Health Organisation Air it out – Good ventilation is essential for recommends a minimum of 18 degrees. removing excess moisture from your home and Good insulation, draught stopping and the right type maintaining air quality. Open windows for a short Let’s get you connected to Northpower Fibre of energy efficient heater makes this easier. period everyday to air it out. For those that are not yet connected to ultra-fast Register your interest to connect to fibre at Dry it out – Damp homes can be bad for our health For more information on these three essentials to a broadband, check if Northpower Fibre is available northpowerfibre.co.nz before 30 September 2018 and and promote mould and dust mites. Wipe down wet healthy home check out energywise.govt.nz at your address and register your interest at go into the draw to win an iPad Pro and Apple Pencil windows and don’t hang your washing inside to dry. northpowerfibre.co.nz. valued at over $1500.
Fibre delivers the bandwidth and reliability at a price It’s usually FREE for you to connect Northpower Fibre relative to your current services. It will immediately to your home, with the monthly retailer cost normally Customer focus improve your online experience today and have you the same as you pay today. geared up for the future. Go to northpower.broadbandcompare.co.nz We are working hard to ensure that customers are at Our Customer Excellence Team is your first point of the centre of everything we do. contact and can help you with advice on what you Investing in need to do. Our website is also a great resource – you That’s why we have recently established a Customer can go there to fill out an initial application for the Excellence Team, to focus on the information and Kaipara and Whang¯arei service you require. If you have trouble doing this service we provide to you, our customers. just give us a call or email us. We’re interested to We know that in large organisations such as hear from you on how we can improve our customer Speed Reliability Connectivity Northpower, it can sometimes be difficult to track service - please email your suggestions or let us down the right person to provide you with the right know if you’d like to be part of a consumer panel at Fibre-optic broadband speed is Fibre optic is available 99.99% You’ll always be connected to the rest information to get the done. [email protected] typically 10-50 times faster than of the time and isn’t affected by of the world. You can live in beautiful services delivered over copper. rain, bad weather or the number Northland and easily connect for Be in to win – A beautiful recipe book with a twist. That means faster upload and of other users on the network. work around the globe - or make it Each recipe is a science experiment Northpower General Enquiries: Complaints & Compliments: download speeds with crisper, personal and stay in touch with family like us on facebook you and your family can do at home. 0800 66 78 47 - northpower.com 09 430 1784 clearer and sharper video calls. across New Zealand and overseas. Like us on Facebook and be in to win one of fb.com/northpowerNZ Northpower FAULTS: Northpower Trust: 5 copies of “The Kitchen Science Cook Book” 0800 10 40 40 0800 43 41 00 by Dr Michelle Dickinson – a fantastic book to Call us on: 0800 74 44 45 encourage the children in your life to explore science.