Neighbourhood?
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Our local offer to you in Blundellsands, Access services and Church, Derby, Ford, Linacre, get in touch – you Litherland, Netherton & Orrell, choose how and when St Oswald and Victoria wards What else are we doing to improve your neighbourhood? Investment programme to Online at www.riverside.org.uk improve homes Find help and advice on anything from money to using our payment app, report and manage Yourneighbourhood Home improvements – Over the next 12 months a repair, get in touch, ask a question or chat we’ll be improving some kitchens, windows, to us online. Plus, set up a free personalised bathrooms, front doors, boilers and we’ll also be account in just a few minutes and you can painting the outside of homes. We’ll contact you if book, rearrange or cancel repairs, view your rent Our local offer to you in this work affects you. and charges account – and automatically get Blundellsands, Church, Derby, We are looking at ways we can invest in and improve any new online services we add in the future. Ford, Linacre, Litherland, our converted flats to reduce issues with noise Netherton & Orrell, St Oswald nuisance and improve the design layout. By phone on 0345 111 0000 and Victoria wards Call us 24 hours a day, 365 days New homes – We’re looking to build new homes for We want to create good neighbourhoods, offer a year. rent, shared ownership and extra care in Southport services that are relevant to you and improve and South Sefton. your lives. This local offer shows what we’ve In person done and plan to do to meet your needs in your When you do need to see someone area. face-to-face, we can visit you at home or meet somewhere convenient for you. Call and arrange an appointment. The Riverside Group Ltd Registered office: 2 Estuary Boulevard, Find out how you Estuary Commerce Park, Liverpool L24 8RF can get involved visit A charitable Registered Society under the Co-operative www.riverside.org.uk/ and Community Benefit Societies Act 2014 getinvolved Details correct at time of print: February 2020 Our local offer to you in Blundellsands, Church, Derby, Ford, Linacre, Litherland, Netherton & Orrell, St Oswald and Victoria wards We want to ensure that we are providing the support you need and resolve any issues. Here is what we have done, and what we plan to do. “We want to access services “We want to work with “I need support to pay my from home” Riverside to make our rent and other bills” neighbourhoods a great Housing officers – We have five housing officers place to live” Money advice – We can check if you are in receipt working in your neighbourhood who can visit you at of the right benefits whilst our affordable warmth home. They are Andrew Marsden, Christine Clifford, officers can help you save money on your utility bills. Partnership working – Our community safety Heather Dunne, Lynne Davies and Neil Bull. The officers work with the police and other agencies. Support into work – Our employment and training housing services manager is Jon Farrell. We’re working with Merseyside Police as part of officers can support you to find work or training Our retirement living schemes have staff on site Operation Lamprey to tackle issues against opportunities. throughout the week who you can speak to. organised crime groups. Universal Credit – If you need help with your move Online account and reporting – You can access your to Universal Credit, speak to your housing officer. rent account and report repairs anytime of the day or “We want to know more Loan sharks – Our housing officers have been night through our website. By setting up a personal about retirement living trained to spot signs of loan shark activity in online account you can check the details that we hold neighbourhoods. We’re working in partnership are correct. We are training our housing officers to help schemes in the area” with the Illegal Money Lending Team and you do this. Crescent Court – We’ve recently decorated and Prima to highlight the dangers of using provided new furniture at our retirement living loan sharks to access money. “There’s work to be done schemes. around the neighbourhood” Eye care – We’re working with Spec Savers who will provide eye care sessions to customers living in our Pavement work – We’re working to improve the look retirement living schemes. and feel of the area by carrying out urgent pavement repairs on Riverside land. To see what events “We want to know about the Bootle in Bloom – We’re working with local project, are happening in your Taking Root in Bootle to tidy Riverside land as part of homelessness services” neighbourhood follow us Bootle in Bloom. on Twitter @RiversideUK Homes – We are working with Sefton Council to or search on Facebook for Car park – We have resurfaced the car park and house homeless families in Sefton funded by the ‘Riverside Group’ footpaths in Stonehouse, Crosby. Riverside Impact Fund. Our local offer to you in Blundellsands, Church, Derby, Ford, Linacre, Litherland, Netherton & Orrell, St Oswald and Victoria wards We want to ensure that we are providing the support you need and resolve any issues. Here is what we have done, and what we plan to do. “We want to access services “We want to work with “I need support to pay my from home” Riverside to make our rent and other bills” neighbourhoods a great Housing officers – We have five housing officers place to live” Money advice – We can check if you are in receipt working in your neighbourhood who can visit you at of the right benefits whilst our affordable warmth home. They are Andrew Marsden, Christine Clifford, officers can help you save money on your utility bills. Partnership working – Our community safety Heather Dunne, Lynne Davies and Neil Bull. The officers work with the police and other agencies. Support into work – Our employment and training housing services manager is Jon Farrell. We’re working with Merseyside Police as part of officers can support you to find work or training Our retirement living schemes have staff on site Operation Lamprey to tackle issues against opportunities. throughout the week who you can speak to. organised crime groups. Universal Credit – If you need help with your move Online account and reporting – You can access your to Universal Credit, speak to your housing officer. rent account and report repairs anytime of the day or “We want to know more Loan sharks – Our housing officers have been night through our website. By setting up a personal about retirement living trained to spot signs of loan shark activity in online account you can check the details that we hold neighbourhoods. We’re working in partnership are correct. We are training our housing officers to help schemes in the area” with the Illegal Money Lending Team and you do this. Crescent Court – We’ve recently decorated and Prima to highlight the dangers of using provided new furniture at our retirement living loan sharks to access money. “There’s work to be done schemes. around the neighbourhood” Eye care – We’re working with Spec Savers who will provide eye care sessions to customers living in our Pavement work – We’re working to improve the look retirement living schemes. and feel of the area by carrying out urgent pavement repairs on Riverside land. To see what events “We want to know about the Bootle in Bloom – We’re working with local project, are happening in your Taking Root in Bootle to tidy Riverside land as part of homelessness services” neighbourhood follow us Bootle in Bloom. on Twitter @RiversideUK Homes – We are working with Sefton Council to or search on Facebook for Car park – We have resurfaced the car park and house homeless families in Sefton funded by the ‘Riverside Group’ footpaths in Stonehouse, Crosby. Riverside Impact Fund. Our local offer to you in Blundellsands, Church, Derby, Ford, Linacre, Litherland, Netherton & Orrell, St Oswald and Victoria wards We want to ensure that we are providing the support you need and resolve any issues. Here is what we have done, and what we plan to do. “We want to access services “We want to work with “I need support to pay my from home” Riverside to make our rent and other bills” neighbourhoods a great Housing officers – We have five housing officers place to live” Money advice – We can check if you are in receipt working in your neighbourhood who can visit you at of the right benefits whilst our affordable warmth home. They are Andrew Marsden, Christine Clifford, officers can help you save money on your utility bills. Partnership working – Our community safety Heather Dunne, Lynne Davies and Neil Bull. The officers work with the police and other agencies. Support into work – Our employment and training housing services manager is Jon Farrell. We’re working with Merseyside Police as part of officers can support you to find work or training Our retirement living schemes have staff on site Operation Lamprey to tackle issues against opportunities. throughout the week who you can speak to. organised crime groups. Universal Credit – If you need help with your move Online account and reporting – You can access your to Universal Credit, speak to your housing officer. rent account and report repairs anytime of the day or “We want to know more Loan sharks – Our housing officers have been night through our website. By setting up a personal about retirement living trained to spot signs of loan shark activity in online account you can check the details that we hold neighbourhoods.