CORPORATE SOCIAL RESPONSIBILITY REPORT 2012 The Corporate Responsibility Report Since 2006, as the HELLENIC PETROLEUM Group, we have published an annual Corporate Responsibility Report in order to improve our communication and share information with our social partners (stakeholders). This year’s eighth annual report presents the Group’s business performance taking into account economic, environmental and social perspectives from 01.01.2012 to 31.12.2012. Reporting Guidelines This Report was prepared by taking into account the GRI guide- lines (Global Reporting Initiative, G3.1), the ten principles of the UN Global Compact (United Nations Global Compact, UNGC) and the GRI’s Oil & Gas Sector Supplement. Both the UNGC and the GRI are voluntary initiatives with a com- plementary role in promoting internationally accepted princi- ples through corporate accountability and performance. Our Group is committed to implement and promote these two complementary initiatives thereby ensuring for a consistent platform of values for the implementation of sustainable devel- opment policies in strategic and business practices. During the preparation of the report, we took into account the following: dialogue with our stakeholders, conclusions drawn from surveys conducted in local communities and with our cus- tomers, suppliers and employees, requirements for disclosure from financial analysts and the wider public, as well as obser- vations made by inspection and auditing bodies. With this ap- proach, the Group will continue to implement activities under its commitment to Sustainable Development. Report's Content The information provided in this report covers the influence and impacts that the operation of an energy group, such as HELLENIC PETROLEUM, has on sustainable development. All of the indicators, measurement units, quantities and sizes - referred to in the report - correspond to measurements and data that have been recorded using the best available practices, internationally accepted standards and international oil industry codes. A View of the Aspropyrgos Refinery The Corporate Responsibility Report Neither changes in measurement methods in relation to Reporting Boundaries previous reports nor any revisions of information included The information contained in the report relates to the follow- in previous publications, have been made. Additionally, no ing Group companies which we have selected on the basis further limitations, exceptions or changes exist, unless oth- that they represent the Group’s basic and strategic activities erwise stated. both in Greece as well as abroad. This report refers to the HELLENIC PETROLEUM Group’s We decided not to include activities concerning hydrocar- multifaceted Social Responsibility program. Financial infor- bons’ exploration and production as they are conducted mation is summarized whilst detailed information is pre- through joint ventures involving several companies. sented on the Group’s sustainable development strategy The following companies were also included in the previous whereas a particular emphasis is placed on: reports (2006-2010). Both improvements and relevant infor- mation are constantly made, without revising any informa- n health & safety (section 5.3) tion. n human resources policy (section 5) n HELLENIC PETROLEUM S.A. n environmental performance (section 4) n ΕΚΟ Α.Β.Ε.Ε. n HELLENIC FUELS S.A. n climate change concerns and energy saving (section 4) n OKTA AD SKOPJE n transparency and risk management (section 3.2) n ΗELLENIC PETROLEUM CYPRUS LTD n support programs in local communities, especially n JUGOPETROL AD KOTOR socially vulnerable groups (section 6.4) n EKO BULGARIA EAD Assurance n EKO SERBIA AD n GLOBAL S.A. To ensure accuracy, completeness and credibility, this Report was audited and validated in its whole by an independent ex- n DIAXON Α.Β.Ε.Ε. ternal certification body prior to its publication. n ASPROFOS S.A. We inform our stakeholders that the design and verification Τhe reported data is consolidated at Group level unless pre- of this report took place in order to ensure that the Group sented differently in certain areas. Environmental indicators, achieved an A rating based on GRI criteria indicators. The especially, are presented in detail, per each of the Group’s business segments. third party which assessed the Report, certified its A rating, according to G3.1 guidelines and the specific Oil & Gas Sector Materiality & Stakeholders Inclusiveness Supplement. Our Group re-identifies its social partners (stakeholders) on This report was also assessed as having fulfilled COP re- an annual basis based on its principles and values, strategy, quirements for the GC Advanced Level. The results of these activities, proximity and the community. Stakeholders who assessments are presented in Section 7.4. are affected by the Group’s business activities can be sum- marized as follows: Furthermore, the accuracy of the report is assured through internal audits, control procedures and annual inspections Our People performed by accredited certification associations. These in- Our goal is to be a "preferred employer" who ensures an at- spections and audits ensure that the report is credible, prop- tractive environment for its employees as well as opportu- erly balanced and relevant to the expectations and interests nities for them to improve their professional and personal of the Group’s stakeholders. development without discrimination (see sections 5 and 5.4). HELPE Corporate Social Responsibility Report 2012 3 THE CORPORATE SOCIAL RESPONSIBILITY REPORT Our Neighbours be implemented every two years. The ongoing forms of consultation, communication and col- The materiality assessment process takes into account the laboration - with society as a whole and the local communi- fact the reported information covers areas, potential risks ties where we practice our business activities - help us to and indicators which could substantially influence stakehold- both create an atmosphere of trust and meet their needs in ers’ decisions and assessments, both internal and external, the best possible manner (see section 6.4). including management. These include: n An energy Group’s typical operational impact on society Our Shareholders / Investors and the environment. We seek to ensure high levels of competitiveness and effi- n Management’s requirements for information. ciency through a combination of transparent processes and n Conclusions from dialogue with stakeholders. continuously updating the investment community. n International initiatives and guidelines for sustainable de- velopment, especially the GRI & UNGC - where reference Our Partners is made to the corresponding indicators, principles and Our goal is to be in a position where our business partners, protocols. customers and suppliers actually prefer to work with our n Good practice and Best Available Techniques by industry company through cultivating synergies which create value peers. for all our stakeholders (see section 6.3). n Disclosure requirements required by financial analysts, rating agencies, institutional investors and other inter- Our Environment ested parties. We behave like a responsible corporate-citizen. Through a We gather both our internal and external stakeholders’ views wide range of activities in S.E. Europe, we contribute towards through dialogue, public debates, public opinion surveys, international efforts aimed at managing "complex globalized publications in the Press, road shows, meetings, electronic challenges" such as climate change, increasing RES and re- communication etc. Our goal is to prioritize these views ac- ducing environmental impacts in general (see section 4). cording to how much importance both the community and the Group places upon them, evaluate them and subse- Our goal is to seek the views of our social partners and to try quently plan for further actions. to broaden the way to meet them. In this context, we seek consensus and mutual understanding which is achieved via From the materiality evaluation process (implemented in bilateral communication and dialogue that aims to highlight: 2011-2012 which will be repeated every two years), a wide range of topics of interest (to our stakeholders) arose. These n our cooperation with our stakeholders to develop and achieve accountability as well as a sustainable develop- are summarized as follows: ment strategy, ü Corruption and ethical conduct n reporting and identifying issues which are particularly ü Ηealth and safety relevant to the Group and our stakeholders, and ü Human resources n the Group’s response and presence in all important is- ü Local communities sues, through decision making, investments, collabora- ü Climate change (RES, biofuels) tions and communication. ü Corporate governance In both the implementation of this report and the planning of ü Risk management the next one, we considered the conclusions from two im- portant opinion surveys which we undertook during 2011- The present report - as well as the links to the Group’s web- 2012: a) the materiality analysis (involving employees) and b) site - serve to illustrate how we handled the issues present- the consultation with local communities. Similar actions will ed above. 4 THE CORPORATE SOCIAL RESPONSIBILITY REPORT ΠΕΡΙΕΧΟΜΕΝΑ CONTENTS 1 Message to our Stakeholders ................................................................................................... 6 2 Report Overview ........................................................................................................................