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2005 Health, Safety, Environment and Community Report

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2005 Health, Safety, Environment and Community Report 2005 Health, Safety, Environment and Community Report 2005 Health, Safety, Environment and Community Report Introduction Environment Research & Customers 06 Message from 16 Environmental policy Development 33 Socially responsible the Managing Director 17 Legislative compliance products and services 6 07 About TRUenergy 14 17 Complaints 28 30 33 Competition and pricing 08 Overview of operations 18 Air and water quality 34 Customer privacy policies and practices 10 About this report 22 Energy and resource efficiency Table of Contents of Table 34 Customer welfare 10 Our approach to 23 Recycling and waste 34 Disability access plan corporate responsibility 24 Renewable energy 35 Delivering customer 24 Conservation and biodiversity satisfaction 26 Environmental education 36 Marketing and advertising 26 Sustainable suppliers Stakeholders Community Employees Further Information 41 Our approach to 47 Community partnerships 54 Employee wellbeing stakeholder engagement 49 Events 55 Equal opportunity 38 41 Stakeholder contribution 44 52 62 56 Remuneration and rewards to strategy decision making 56 Occupational health and safety 42 Indigenous relations 56 Training and professional development Online material: This icon refers to an online source of information. Just type the URL into your browser’s address window. Introduction About TRUenergy Introduction About TRUenergy TRUenergy has maintained positive, open associations with our customers and stakeholders, as well as the local communities in which we operate. About TRUenergy The CLP Group TRUenergy is a wholly-owned subsidiary of the CLP Group, At TRUenergy, we’re excited about gas and electricity. one of the largest investor-owned power businesses in the Asia Pacific region. The business operates an expanding range For over 20 years, our business has provided an essential We have also experienced significant changes of our own. We stake our reputation on understanding our customers and of power assets and investments with a market capitalisation service to households and businesses. delivering competitive, straightforward products and services of US$14 billion. In June 2005, we launched our new business and brand, that meet their energy needs. During this time, the Australian energy industry has undergone TRUenergy. One year on, we are moving rapidly to realise CLP’s existing Australian assets, the Yallourn power station and significant transformation. 2005 was a case in point, with our goal of becoming Australia’s leading integrated energy Currently, we service 1.1 million business and household mine and Auspower, a successful industrial and commercial unprecedented merger and acquisition activity as well as business. accounts throughout Victoria, South Australia, NSW, energy retailer were merged with the former TXU merchant considerable changes to the commercial and regulatory Queensland and the ACT and are actively seeking to establish energy business, purchased by CLP from Singapore Power in environment. Throughout these changes, TRUenergy has maintained our presence in new markets as they open. May 2005. The outcome of this merger was the creation of positive, open associations with our customers and our new business and brand, TRUenergy. Further change is imminent. From 1 July 2007, Queensland stakeholders. We are also a keen supporter of local Our business also manages a diverse range of generation, customers will be able to choose their energy retailer. In NSW, communities and partner with a range of highly-regarded mining and gas processing assets and we have established a More information about the CLP Group can be found at the State Government is looking for private sector investment social and environmental organisations. In many cases, our number of long-term purchase agreements with upstream gas www.clpgroup.com in energy efficient generation to maintain supply reliability. status and reputation is greatly enhanced by the hard work suppliers and renewable energy producers, including hydro, and goodwill of our employees. wind and biomass ventures. The launch of a new company 2005 was a big year for us in many ways but no event was I would like to thank everyone who contributed to the We employ over 1250 people in Victoria and South Australia, more important than the creation of our new business and the many achievements outlined in this report and look and are focused on becoming Australia’s leading integrated launch of our new brand, TRUenergy. forward to another year of exciting opportunities and energy company. success for TRUenergy.’ Our new business brand unified our operations, helping to create a stable, integrated platform for growth, and signalled Richard McIndoe the creation of a vibrant, new energy company. Managing Director 2005: What did we achieve? • We merged the TXU merchant energy business, Yallourn • Customer call wait times fell by up to 57%. On average, • TRUenergy Torrens Island launched a community partnership Energy and Auspower to create our new business and enquiries are now handled in 19 seconds, well below with South Australian Seabird Rescue and agreed to fund brand, TRUenergy. the 30-second target prescribed by the Essential Services the building of Australia’s first dedicated seabird rescue Commission. facility on our power station compound. • We purchased 581,730 megawatt hours (MWh) of clean, green renewable energy, more than double • Victorian State Treasurer, John Brumby, formally launched • We were the only Australian energy retailer to be recognised our 2005 target. our AUD$120 million Morwell River Diversion, one of the as an Employer of Choice for Women. largest earth moving projects ever completed in Victoria. • Sales of our government accredited Green Power The project then wins an Engineers Australia Victorian • We signed on as principal supporter of Reach, a non-profit products increased significantly–75% more Division Award for Excellence. organisation dedicated to encouraging young people talk businesses and 35% more households opted openly and inspire them to dream, for a further two years. to buy green energy. Introduction About TRUenergy Introduction About TRUenergy Our operations TRUenergy Torrens Island SEAgas pipeline TRUenergy Tallawarra The Torrens Island Power Station is the largest We own a one third share in the strategically TRUenergy will develop Australia’s most energy Retail power station in South Australia. On a typical important Melbourne to Adelaide SEAgas efficient gas-fired power station at Tallawarra, TRUenergy Retail provides products and services day, we supply approximately one quarter of pipeline. SEAgas greatly enhances security near Wollongong. When completed in that are valued by our customers. South Australia’s electricity. of gas supply to customers by creating a link 2008/09, the environmentally friendly power from South Australia to our natural gas storage station will generate 400 megawatts (MW) of We aim to be the first choice for householders Natural gas is used to power our eight facility at Port Campbell. electricity, which will help to maintain supply and small businesses seeking flexible yet generator units; fuel oil can also be used in an reliability for businesses and households in NSW. affordable energy options. We also recognise emergency. This unique ‘dual fuel’ capacity the value of industrial and commercial business means we can to contribute to the state’s Tallawarra will use the latest high efficiency customers and provide transparent energy power supply whenever needed, 24 hours a combined cycle gas-fired power generation TRUenergy Gas Storage contracts backed by a strong service ethos. day, 365 days a year. technology. The power station will produce Our gas storage facility is located on the south around 50% less greenhouse emissions than west coast of Victoria, close to the Great Ocean most existing generation plants – equivalent to Road and the historical maritime town of removing more than a quarter of a million cars Warrnambool. from our roads every year. Our retail footprint Constructed in 1999, the facility was the first commercial underground gas storage plant in Australia. Built over a prehistoric sandstone reservoir, the plant provides a physical storage solution for retailers and wholesalers wishing to deposit natural gas for later sale to energy TRUenergy markets in South Australia and the eastern operating characteristics states. The facility has the capacity to store up of major assets to 12 petajoules of natural gas and can help meet market demand by supplying up to 320 2004 2005 TRUenergy Yallourn terajoules of gas a day. The Yallourn coal-fired power station and Yallourn Power Station* 1,480 coal mine is located in the Latrobe Valley, 150 Rating (MW) 1,480 The plant provides gas storage services using kilometres east of Melbourne. Every hour, 10,372 Generation (GWh) the Iona gas field and processes gas from the 10,215 2,400 tonnes of brown coal is used to boil 87.7 Santos-operated offshore Casino project. Gas Utilisation (%) 86.4 water into superheated steam to drive the 88.4 is transported to and from the gas plant to Availability (%) 86.8 power station’s four turbine generators. Victorian customers via the South West pipeline 7,704 Operating Hours 7,572 and between the plant and the Adelaide These turbines have a combined capacity Torrens Island market via the SEA gas pipeline. Power Station** of 1,480 MWh of electricity and generate 1,280 Rating (MW) 1,280 approximately 10,500 gigawatt hours (GWh) 3,304 Generation (GWh) 2,263 per year—enough electricity
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