2020 Annual Report ABOUT WESFARMERS ABOUT THIS REPORT From its origins in 1914 as a Western This annual report is a summary directly comparable with other Australian farmers’ cooperative, Wesfarmers of Wesfarmers and its subsidiary companies’ information. Non-IFRS has grown into one of Australia’s largest companies’ operations, activities and !nancial measures are used to enhance listed companies. With headquarters in !nancial performance and position as at the comparability of information Perth, Wesfarmers’ diverse businesses in this 30 June 2020. In this report references to between reporting periods (such as year’s review cover: home improvement, ‘Wesfarmers’, ‘the company’, ‘the Group’, pre-AASB 16 !nancial information). outdoor living and building materials; general ‘we’, ‘us’ and ‘our’ refer to Wesfarmers Non-IFRS !nancial information should merchandise and apparel; of!ce and Limited (ABN 28 008 984 049), unless be considered in addition to, and is not technology products; manufacturing and otherwise stated. intended to be a substitute for, IFRS distribution of chemicals and fertilisers; References in this report to a ‘year’ are !nancial information and measures. industrial and safety product distribution; and to the !nancial year ended 30 June 2020 Non-IFRS !nancial measures are not gas processing and distribution. Wesfarmers unless otherwise stated. All dollar !gures subject to audit or review. is one of Australia’s largest private sector are expressed in Australian dollars (AUD) All references to ‘Indigenous’ people are employers with approximately 107,000 team unless otherwise stated. intended to include Aboriginal and/or members and is owned by more than References to AASB refer to the Torres Strait Islander people. 487,000 shareholders. Australian Accounting Standards Board Wesfarmers is committed to reducing and IFRS refers to the International the environmental footprint associated Financial Reporting Standards. There with the production of this annual report are references to IFRS and non-IFRS and printed copies are only posted to !nancial information in this report. shareholders who have elected to receive Non-IFRS !nancial measures are a printed copy. This report is printed on !nancial measures other than those environmentally responsible paper de!ned or speci!ed under any relevant manufactured under ISO 14001 accounting standard and may not be environmental standards. Contents OVERVIEW Group structure 2 Our primary objective 3 The year in review 4 Performance overview 6 Chairman’s message 8 Managing Director’s report 10 Supporting our community 12 Leadership Team 14
OPERATING Operating and financial review 16 AND FINANCIAL Bunnings 28 REVIEW Kmart Group 34 Officeworks 42 Chemicals, Energy and Fertilisers 48 Industrial and Safety 54 Other activities 60 Group sustainability performance 61 Climate-related financial disclosures 68 Independent Limited Assurance Statement 79
GOVERNANCE Board of directors 80 Corporate governance overview 82
DIRECTORS’ Directors’ report 87 REPORT Remuneration report 92
FINANCIAL Financial statements 117 STATEMENTS Notes to the financial statements 123
SIGNED Directors’ declaration 165 REPORTS Independent auditor’s report 166
SHAREHOLDER Five-year financial history 172 AND ASX Shareholder information 173 INFORMATION Investor information 174 Corporate directory 175 Wesfarmers businesses 176
Wesfarmers 2020 Annual Report 1 Overview
Group structure
Chemicals, Industrial Other Bunnings Kmart Group Officeworks Energy and Corporate and Safety activities Fertilisers
(4.9%)
(50%) (50%)
(50%) (24.8%)
(75%) (50%)
(50%)
2 Wesfarmers 2020 Annual Report Our primary objective To deliver a satisfactory return to shareholders.
We believe it is only possible to achieve this over the long term by:
anticipating the needs of our looking after our team customers and delivering members and providing a safe, competitive goods and services fulfilling work environment
engaging fairly with our supporting the communities suppliers, and sourcing in which we operate ethically and sustainably
taking care of acting with integrity and the environment honesty in all of our dealings
Wesfarmers 2020 Annual Report 3 Overview
The year in review
Revenue Net profit after tax Dividends per share $30.8b $1.6b $1.70 From continuing Including $0.18 special 10.5% operations, down 16.4% Coles selldown dividend
From continuing Fully franked operations $2.1b From continuing operations, excluding significant items, up 8.2%
Salaries and Government taxes Community wages and other charges contributions $4.8b $1.0b $68m
Includes Direct and indirect discontinued community operations contributions
Safety Indigenous team Waste members 23% 1,858 12% reduction in total increase in recycling recordable injury 11.5% frequency rate TRIFR 10.4 on 5% continuing operations reduction in landfill
4 Wesfarmers 2020 Annual Report Overview
COVID-19 and the Australian bushfires had a significant impact on our customers, team members and the communities in which we operate. financial review and Operating
Governance
Group Bunnings The financial result is a testament to the dedication Strong sales and earnings growth demonstrated of team members and leaders across all businesses the resilience of the operating model and ability in responding to the challenges presented by to adapt to customers’ changing needs. COVID-19 and the Australian bushfires. Directors’ report Financial Financial statements
Kmart Group Officeworks Actions taken to accelerate the growth of Kmart Strong sales growth both in stores and online, and address Target’s performance, with a pleasing and solid earnings growth, supported by a focus performance from Catch since acquisition. on price, range and service across every channel. Signed reports
Chemicals, Energy and Fertilisers Industrial and Safety ASX information and Shareholder Solid operating performance with increased plant Earnings impacted by continued investment in availability and continued improvements in safety. customer service and digital systems at Blackwoods, and lower revenue at Workwear Group.
Wesfarmers 2020 Annual Report 5 Overview
Performance overview
Wealth creation and value distribution1
$19.3b Payments to suppliers $4.8b Employees (salaries, wages and other benefits)
$1.0b Government (taxes and other charges)
Wealth creation Value distribution $0.1b Lenders (finance costs)
$31.7b $9.1b $1.9b Shareholders (dividends)
$1.3b Reinvested in the business $3.3b Payments for rent, services and other external costs
1 Numbers are presented on a post-AASB 16 Leases (AASB 16) basis and include discontinued operations.
Group performance Post-AASB 16 Pre-AASB 16 Reported Key financial data 2020 2020 2019
Results from continuing operations Revenue $m 30,846 30,846 27,920 Earnings before interest and tax $m 2,744 2,530 2,974 Earnings before interest and tax (after interest on lease liabilities) $m 2,507 2,529 2,974 Earnings before interest and tax (after interest on lease liabilities) (excluding signi!cant items)1 $m 2,942 2,964 2,974 Net pro!t after tax $m 1,622 1,638 1,940 Net pro!t after tax (excluding signi!cant items)1 $m 2,083 2,099 1,940 Basic earnings per share (excluding signi!cant items)1 cents 184.2 185.6 171.5
Results including discontinued operations2 Net pro!t after tax from discontinued operations $m 75 75 3,570 Net pro!t after tax $m 1,697 1,713 5,510 Net pro!t after tax (excluding signi!cant items)1,3 $m 2,075 2,091 2,339 Return on average shareholders' equity (R12) (excluding signi!cant items)1,3 % 22.1 21.1 19.2
Cash flow and dividends including discontinued operations Operating cash "ows $m 4,546 3,597 2,718 Operating cash "ows (after lease cash "ows) $m 3,597 3,597 2,718 Net capital expenditure $m 568 568 827 Acquisitions $m 988 988 17 Free cash "ows $m 5,188 4,239 2,963 Free cash "ows (after lease cash "ows) $m 4,239 4,239 2,963 Equity dividends paid $m 1,734 1,734 3,628 Operating cash "ow per share cents 401.9 318.0 240.3 Free cash "ow per share cents 458.7 374.8 262.0 Dividends per share cents 170.0 170.0 278.0
Balance sheet and gearing Total assets $m 25,425 19,068 18,333 Net debt4 $m (85) (85) 2,500 Shareholders' equity $m 9,344 9,877 9,971 Gearing (net debt to equity) % (0.9) (0.9) 25.1
1 2020 excludes the following significant items pre-tax (post-tax) from continuing operations, $525 million ($437 million) non-cash impairment in Kmart Group, $110 million ($83 million) restructuring costs and provisions in Kmart Group, $310 million ($298 million) non-cash impairment in Industrial and Safety, offset by a gain of $290 million ($203 million) on the sale of 10.1 per cent of the interest in Coles and a gain of $220 million ($154 million) on the revaluation of the remaining 4.9 per cent interest in Coles. Discontinued operations includes significant items of $83 million from the finalisation of tax positions on prior year disposals. 2 Discontinued operations relate to Curragh Coal Mine, BUKI, Bengalla, KTAS, Quadrant Energy and Coles. 3 2019 excludes the following significant items pre-tax (post-tax), $2,319 million ($2,264 million) gain on demerger of Coles, $679 million ($645 million) gain on disposal of Bengalla, $267 million ($244 million) gain on disposal of KTAS, $138 million ($120 million) gain on disposal of Quadrant Energy and $146 million ($102 million) provision for Coles supply chain automation. 4 Excludes lease liabilities.
6 Wesfarmers 2020 Annual Report Overview
The Group delivered a solid trading performance while supporting customers, team members and the community through a year that was significantly disrupted by COVID-19 and the Australian bushfires. financial review and Operating Each of the Group's businesses remained focused on long-term value creation despite the uncertain operating environment during the year.
Divisional performance
Post-AASB 16 Pre-AASB 16 Reported Bunnings 2020 2020 2019 Revenue $m 14,999 14,999 13,166 Earnings before tax $m 1,826 1,852 1,626
Segment assets $m 8,163 4,958 5,118 Governance Segment liabilities $m 6,062 2,510 1,983 Capital employed R121 $m 3,146 2,997 3,220 Return on capital employed R121 % 58.0 61.8 50.5 Cash capital expenditure $m 511 511 470
Post-AASB 16 Pre-AASB 16 Reported Kmart Group 20202 20202 20193 Revenue $m 9,217 9,217 8,713 Earnings before tax $m 410 413 550 Segment assets $m 5,725 3,275 3,755 Directors’ report Segment liabilities $m 4,518 1,750 1,476 Capital employed R121 $m 2,011 1,978 1,872 Return on capital employed R121 % 20.4 20.9 29.4 Cash capital expenditure $m 142 142 207
Post-AASB 16 Pre-AASB 16 Reported Officeworks 2020 2020 2019 Revenue $m 2,787 2,787 2,314 Earnings before tax $m 197 190 167 Segment assets $m 1,819 1,538 1,531
Segment liabilities $m 1,028 683 559 Financial statements Capital employed R121 $m 976 969 980 Return on capital employed R121 % 20.2 19.6 17.0 Cash capital expenditure $m 40 40 42
Post-AASB 16 Pre-AASB 16 Reported Chemicals, Energy and Fertilisers 2020 2020 20194 Revenue $m 2,085 2,085 2,078 Earnings before tax $m 394 393 438 Segment assets $m 2,450 2,429 1,563 Segment liabilities $m 458 432 392 Capital employed R121 $m 1,942 1,941 1,358 Signed reports Return on capital employed R121 % 20.3 20.2 32.6 Cash capital expenditure $m 110 110 58
Post-AASB 16 Pre-AASB 16 Reported Industrial and Safety 20205 20205 2019 Revenue $m 1,745 1,745 1,752 Earnings before tax $m 39 40 86 Segment assets $m 1,585 1,445 1,752 Segment liabilities $m 543 376 348 Capital employed R121 $m 1,448 1,447 1,475 ASX information and Shareholder Return on capital employed R121 % 2.7 2.8 5.8 Cash capital expenditure $m 59 59 83
1 Capital employed excludes right-of-use assets and lease liabilities. 3 Includes KTAS. 2 The 2020 earnings before tax for Kmart Group exclude pre-tax impairments of the 4 Includes Quadrant. Target brand name and other assets of $525 million and restructuring costs and 5 The 2020 earnings before tax for Industrial and Safety excludes pre-tax provisions of $110 million.
impairments of $310 million. Wesfarmers 2020 Annual Report 7 Overview
Chairman's message
The 2020 financial year will be remembered as one of the most that objective over the long term if we did not protect and challenging of the last half century, with bushfires ravaging large enhance the interests of our other stakeholders – our team parts of Australia’s eastern states over summer and the members, customers and suppliers – and if we did not take COVID-19 pandemic resulting in widespread shutdowns care of the environment or support the communities in which of community activities around the world from March. we operate. The bushfires and the COVID-19 pandemic gave us the opportunity to put those words into action. In the circumstances, Wesfarmers performed very well. Some of our businesses recorded reduced profits as a result Responding to the bushfires, we supported team members of restricted trading but others, specifically Bunnings and with volunteering leave, including to work with the Rural Fire Officeworks, were able to remain open in Australia and, despite Service (RFS), Country Fire Service (CFS), Country Fire incurring higher costs dealing with the pandemic, increased Authority (CFA), State Emergency Service and Army Reserve. their profitability; and the Chemicals, Energy and Fertilisers Across the Group, Wesfarmers committed $1.5 million to business continued its record of returning solid profits. support fire-affected communities including through the Business Council of Australia’s Community Rebuilding Net profit after tax (NPAT) fell from $5.5 billion to $1.7 billion Initiative. In local communities, as fires burned, our but pleasingly, profit from continuing operations excluding businesses supported the RFS, CFS and CFA with donations significant items rose eight per cent from $1.9 billion to of protective clothing, hoses, buckets, and the like, and then $2.1 billion. The NPAT results in FY2019 and FY2020 were as the recovery commenced, we supported community both affected by substantial significant items – in FY2019 by organisations such as the Red Cross, The Smith Family and large accounting gains on the demerger of the Coles business The Salvation Army with critical supplies like toiletries, and the sale of some businesses; and in FY2020 by profits nappies, air mattresses, clothing and water. on the sale of 10.1 per cent of Coles Group Limited (Coles), impairments of Target, and the Industrial and Safety assets With regard to the COVID-19 pandemic, we demonstrated and provisions for the restructuring of Target, including the our commitment to live up to those principles. Our conversion of many Target stores to Kmart. management team played a very significant role developing COVID-safe work practices to protect the health and safety The directors determined to pay a final, fully-franked dividend of team members and customers. They also provided of 77 cents per share plus a special, fully-franked dividend practical advice to governments on how to reduce the of 18 cents per share, the latter reflecting the after-tax profit potential damage of imposing too-drastic shutdowns on on the sale of a 10.1 per cent interest in Coles, with resulting our businesses – damage arising from the resulting lack of total dividend payments over the full year of $1.70 per share. availability of essential products and from the effects of These dividends resulted, as usual, in the paying out of a widespread unemployment and the economic downturn. high proportion of profit, consistent with the company’s When trading restrictions were imposed, we incurred substantial ongoing policy of distributing its available franking credits extra costs to keep our team members and customers safe; we to its shareholders. We do that on the basis that these continued to pay our rent and to pay our suppliers on time; and credits are of no value to the company but of real value we extended additional financial support to our community to our shareholders. At times like the present where we are not-for-profit partners which found their revenues drying up. effectively debt-free, this is easily accommodated from a cash Because of our strong balance sheet and the support of our flow perspective; but even when debt levels are higher, the customers, we were able to do this in our Australian operations policy is readily accommodated through the application of our without recourse to the Federal Government’s JobKeeper dividend investment plan. Given the minimal discount required program. In New Zealand, where the shutdowns were severe to achieve significant reinvestment, any share price dilution and our stores were closed, any government support was from that process is negligible and overall, our shareholders passed straight through to our affected employees. Finally, are better off than they would be with lower dividends. after the close of the 2020 financial year, we announced that Over recent years much has been said and written about during the six-week lockdown of our businesses in Victoria, the need for companies to consider the interests of all we would continue to pay team members in full, who are stakeholders, not just their shareholders. As we have made permanent, or who work more than 12 hours a week as very clear, that has always been Wesfarmers’ philosophy. casuals, if there is no meaningful work for them. While we are very clear that providing satisfactory returns One concerning issue that arose during the last year, that to our shareholders is our primary purpose, we have always went to the heart of our reputation was the discovery of wage qualified that by pointing out that we could never achieve and salary underpayments, initially in the Industrial and Safety
8 Wesfarmers 2020 Annual Report Overview
division and subsequently, on investigation, in some of our I take this opportunity, on behalf of my fellow directors, to other businesses. This issue has affected numerous small, thank our outgoing director, Diane Smith-Gander AO, for medium and large employers nationally this year and her outstanding contribution to the Board and the company illustrates the challenges all companies face under Australia’s over the last eleven years. Diane has had a wealth of financial review and Operating extremely complex industrial relations system. As an example, experience over the course of her career – from her banking in our Industrial and Safety division, we were dealing with over and management consulting days to her numerous board 50 separate awards and agreements in trying to identify and chair roles in for-profit and not-for-profit organisations where errors might have occurred. – and that experience showed in the way she conducted herself on our Board: ready and able to provide wise counsel I believe we acted swiftly and in accordance with the
to management, independent minded and focused at all principles espoused above to identify the errors, resolved times on the company and our stakeholders’ interests. Diane to compensate affected current and former team members has been recognised nationally for her constant advocacy for extending over 10 years rather than the required six, added the engagement of women in executive roles and for gender interest to payments or superannuation shortfalls and we are equality. We shall greatly miss her contribution around the implementing fixes to overcome any systems shortcomings board table. to prevent any continuation of the problem. The Board is currently in the process of identifying potential While the bushfire and COVID-19 initiatives involved Governance new directors – one to replace Diane and a second to fill a substantial costs, we consider them more as investments – skills gap in the digital space which we identified in our latest investments in our people and other stakeholders which will board evaluation process; and we hope to be in a position enhance the reputation and welfare of the company over the to conclude that over the next few months. long term. Importantly, we were able to bear them because of our conservative approach to balance sheet management. The Board started the 2020 financial year with a new The COVID-19 pandemic has illustrated once again how Company Secretary in Aleks Spaseska but an opportunity essential that is, if a company is to continue to operate and need in the Kmart Group resulted in her taking on the successfully during downturns. role of Chief Financial Officer of that division later in the year. We wish Aleks well in that critical role and were very pleased It is fair to say that at the time of writing this report, we are to be able to appoint Vicki Robinson as her replacement in faced with a more uncertain outlook than at any time within March. Vicki has had extensive experience as a senior lawyer the Board or management’s experience. Within Australasia,
in the Corporate Solicitors’ Office over her 17 years with the Directors’ report where our principal businesses operate, many borders are Wesfarmers Group. closed, varying trading restrictions have been imposed, the economy is in recession and unemployment has risen In closing I pay tribute to our dedicated team members, substantially. It is clear that in the absence of an effective led by Chief Executive Officer Rob Scott. The last year has vaccine for the coronavirus, random infection outbreaks will thrown up enormous and unique challenges to all of them continue to occur and governments will respond by imposing and they have responded in a truly outstanding way, with restrictions of some sort. great dedication and effort. They are a wonderful team. Amongst all of the challenges facing our societies at the present time, our greatest concern should be about unemployment. Losing a job and remaining out of the workforce for a lengthy period can be personally devastating, resulting in mental and physical health issues, family breakdown and descent into poverty and it is becoming Financial statements apparent that this burden is falling disproportionately on young people and women. That is what has motivated us to MICHAEL CHANEY AO provide team members with support and continued income, including during the Victorian lockdown. Chairman The financial assistance provided by the Australian and state governments in cases where employers did not have the capacity to do so has been vital, but this can only be a short-term measure. In the longer term, we have to make sure jobs are created by developing a more productive, competitive economy. Governments and opposition parties
have to put politics aside and work together to remove the Signed reports impediments to higher productivity – impediments like our overly complex industrial relations system, our inefficient taxation system and burdensome regulations. In the absence of that, we will be faced with a future of high unemployment, high government deficits and, in due course, the very damaging effect of higher interest rates. As far as your company is concerned, more productive economic settings would allow us to make more investments, employ more people and make an even larger contribution to the Australian and New Zealand economies. In the meantime, we are comforted by the fact that our balance sheet is in good
shape and that we have a management team well equipped to ASX information and Shareholder handle whatever challenge is thrown up. Our business heads continue to look for ways to enhance and expand their activities and at a group level we are as busy as ever looking for opportunities to explore new directions for the company.
Wesfarmers 2020 Annual Report 9 Overview
Managing Director’s report
It is my pleasure to provide this update on the performance Officeworks were particularly strong and demonstrated the of Wesfarmers in 2020. ability of these businesses to rapidly adapt to the changing Without doubt, FY2020 was an extraordinary and challenging needs of their customers. year for the Group, our team members and the community. Bunnings achieved strong sales and earnings growth as More than ever, all that we have achieved, including our strong customers spent more time at home and undertaking projects financial results, is testament to the dedication of our talented at home. Throughout the year, Bunnings continued to execute and committed team members and leaders, working across its strategic agenda and to accelerate the development of its our businesses in Australia and internationally. digital offer. During the COVID-19 period, the Australian rollout of Click and Deliver was completed, the New Zealand Particularly in the second half of FY2020, our world and all e-commerce platform was launched and the innovative our lives changed profoundly. Much of Australia was heavily Drive and Collect offering was developed. affected by the summer’s catastrophic bushfires. I was extremely proud of the many ways our businesses provided Kmart Group’s revenue from continuing operations increased support – when communities were in danger and then in the 7.2 per cent over the year, however earnings were impacted aftermath as the recovery commenced. In many locations, by significant items (largely associated with the restructure that recovery is only just beginning. of Target) and payroll remediation costs. Shortly after the bushfires, we faced the complex and evolving Pleasingly, Kmart recorded solid revenue and earnings growth, challenges of COVID-19. The impact on lives, wellbeing, jobs reflecting a consistently strong performance for most of the and the economy is well known and is continuing to unfold. year and a more volatile fourth quarter, impacted by COVID-19. Our businesses and their teams have responded to these Earnings were affected by additional costs associated with challenges in the most remarkable way, with empathy, online fulfilment and COVID-19 and adverse exchange rate professionalism and determination. If there was a positive to movements. In Kmart, technology is playing an increasingly take out of this terrible time, it is our capacity to respond rapidly important role, improving our customer proposition and to changes in our environment and to demonstrate the value delivering operational efficiencies. we provide to the communities in which we operate. The financial performance of Target has been unsatisfactory Most importantly, our businesses have developed and and the business was loss-making in FY2020. In May 2020, implemented COVID-safe ways of operating – which has we announced a number of actions to address structural enabled them to remain trading in most regions, keeping our challenges, simplify Target’s operating model and deliver more team employed and supporting our customers and suppliers. value from the store network. These actions will also accelerate Our businesses provided leadership and developed fact-based the growth of Kmart. Target remains a much-loved brand and strategies, especially for the retail sector, around COVID-safe will continue to operate as a standalone business, prioritising operations. From the standpoint of managing the spread of online growth and improving the product offer in the destination COVID-19, we made a valuable contribution to the public categories of soft home and apparel. health effort. We introduced paid pandemic leave which Officeworks performed strongly in FY2020, with earnings enabled team members to isolate at home if unwell or pending increasing by 13.8 per cent, driven by strong sales growth test results, without loss of pay, and we provided support in stores and online. In the second half, we saw significant to our more vulnerable team members to stay at home. demand for technology, office furniture and learning and The efforts in recent years to invest in and improve our digital education products, as people spent more time working offer to customers has started to pay off and in FY2020, and learning from home. Wesfarmers’ businesses generated e-commerce sales Wesfarmers Chemicals, Energy and Fertilisers (WesCEF) of over $2 billion. This is another example of how the delivered another pleasing result, with revenue in line with the Wesfarmers model enables our businesses to adapt and prior year. The Chemicals and Fertilisers businesses benefited evolve to changes in markets and customer demand. from strong demand from key customers, while the Energy business recorded a decline in revenue due to lower prices Our performance and lower sales volumes. The Group’s continuing businesses generated NPAT growth The performance of Industrial and Safety was below of 8.2 per cent (excluding significant items in the prior year), to expectations, with the division also reporting an impairment to $2.1 billion. Bunnings, Kmart, Officeworks and Catch delivered its carrying value. The result reflects a weaker performance of strong sales growth for the year. Earnings in Bunnings and Blackwoods in the first half and lower customer demand in
10 Wesfarmers 2020 Annual Report Overview
Workwear Group in the second half, due to COVID-19. To included the summer during which our businesses responded address these issues, we are investing in customer service, to the Australian bushfires and the initial months of our digital capabilities and a new enterprise resourcing planning COVID-19 response. He led Officeworks with great distinction system in Blackwoods. in challenging times. We are fortunate to be able to draw upon talented executives like Michael.
Investment and portfolio actions financial review and Operating As the Chairman noted, Vicki Robinson was appointed During the year, we invested around $1.9 billion in existing and Executive General Manager, Company Secretariat during the new businesses. year, and is also making a valuable contribution to the In August 2019, we completed the acquisition of Catch Wesfarmers Leadership Team. Group Holdings Limited (Catch) which brought highly Outlook complementary skills in digital retail and fulfilment and a growing e-commerce marketplace to our Group. During the Throughout FY2020, we have been guided by our corporate year, Catch made good progress, with gross transaction objective – to deliver a satisfactory return to shareholders over value increasing almost 50 per cent since acquisition. the long term. We recognise we can only achieve this if we Importantly, our digital capabilities have been accelerated continue to anticipate the needs of our customers, look after and continue to complement our store network as most our team members, treat suppliers fairly, contribute positively online customers also enjoy our in-store experience. to the communities in which we operate, take care of the In September 2019, we acquired Kidman Resources environment and act with integrity and honesty in all of Governance Limited (Kidman) which will allow us to leverage our our dealings. chemical processing capabilities within WesCEF into the Our objective and values, including our focus on the long growing market for high-quality lithium hydroxide. With term, will continue to guide the decisions in the period ahead this acquisition, Wesfarmers is a 50 per cent joint venture including our ongoing response to the challenges presented partner in the Mt Holland lithium project which includes the by COVID-19. construction of a mine and concentrator at Mt Holland and Without doubt, COVID-19 and its economic impact will a lithium hydroxide refinery in Kwinana. The Mt Holland lithium continue to be felt for a long time including in customer project presents a world-class opportunity to develop an demand, our operations and across the broader economy. integrated large-scale, long-life and high-grade operation For the first time in almost 30 years, Australia is in recession. in Western Australia. Without question, the income and fiscal support provided by While relatively small in the context of the broader Group, federal and state governments to individuals and businesses, Catch and Kidman are good examples of our disciplined including through JobKeeper, have played a critical role in Directors’ report approach to capital allocation and consistent with our objective supporting jobs and households. of deploying capital where we expect to generate attractive The Group’s retail businesses will maintain their focus on returns to shareholders over time. meeting changing customer needs and delivering even greater In addition to our acquisitions, the Group invested around value, quality and convenience. Recent investments in digital $900 million in our existing divisions, largely to support the capabilities will continue and are expected to improve our continued expansion of the Bunnings store network. customer value proposition, expand our addressable markets In the second half of FY2020, the Group also sold a and deliver operating efficiencies. Consumers spending more 10.1 per cent interest in Coles through two separate time at home may support demand in some of the Group’s transactions, delivering a pre-tax gain on sale of $290 million. businesses, although retail sales will also be affected by any The partial sale of the Group’s interest in Coles crystallised an trading restrictions and the gradual removal of stimulus, particularly if unemployment remains elevated. attractive return for shareholders and provided increased Financial statements balance sheet strength during a time of significant uncertainty. The performance of the Group’s industrial businesses will continue to be subject to international commodity prices, Our people foreign exchange rates, competitive factors and seasonal Wesfarmers is one of the largest private sector employers outcomes. in Australia with around 107,000 team members across our Importantly, our portfolio includes diverse, cash-generative businesses, in Australia and overseas. businesses with leading market positions. The Group’s strong It was pleasing to see a significant improvement in the Group’s balance sheet means we remain well-positioned to deal with safety performance with the total recordable injury frequency a range of economic conditions. rate across the Group's continuing operations 23 per cent The Group will also continue to develop and enhance its lower than last year. However, whenever there are injuries in portfolio, building on its unique capabilities and platforms to take the workplace, we still have work to do. advantage of growth opportunities within existing businesses,
In March 2020, we announced changes to the leadership recently acquired investments and to pursue transactions that Signed reports structure of our industrial businesses, with WesCEF and create value for shareholders over the long term. Industrial and Safety becoming standalone businesses. As part Finally, I would like to again acknowledge the efforts of each of this change, David Baxby stepped down as Managing and every one of our team members for their contribution Director of Wesfarmers’ Industrials division. Over three years, during an exceptionally difficult year. We know that the future David played an important role supporting a number of growth will continue to present challenges, but I am confident that we initiatives across the group. will rise to these and that Wesfarmers’ best years lie ahead. Tim Bult was appointed Managing Director of Industrial and Safety, bringing significant operational and commercial experience to this role. Tim has served in various leadership positions throughout the Group over the last 20 years. Tim and Ian Hansen, the CEO of WesCEF, have both joined the
Wesfarmers Leadership Team and are making a valuable ASX information and Shareholder contribution. During FY2020, while Sarah Hunter was on parental leave, Officeworks’ Chief Financial Officer Michael Howard served ROB SCOTT as Acting Managing Director of that division. Michael’s tenure Managing Director
Wesfarmers 2020 Annual Report 11 Overview
Supporting our community
COVID-19 response
Wesfarmers’ response to the challenges presented by Importantly, we are increasing our focus on team member COVID-19 reflects the hard work and dedication of our wellbeing and mental health. We have expanded access to 107,000 team members and leaders to support our our employee assistance programs to include the families of customers, suppliers and local communities. team members and we introduced additional protections for our most vulnerable workers including team members over Across the Group, our response to COVID-19 was motivated the age of 70. by Wesfarmers’ core values and focus on the long term. This motivation helped our businesses adapt quickly to the diverse challenges of evolving customer needs, deep business Responding to changes in customer uncertainty and rapidly changing state and federal shopping and demand government restrictions. Anticipating the needs of our customers and delivering As we continue to respond to COVID-19, Wesfarmers competitive goods and services has been a critical challenge. will prioritise the safety of its customers and team members. As stay-at-home restrictions were introduced, our customers Our retail divisions will remain focused on meeting changing spent more time working, learning and relaxing at home. This customer needs and delivering even greater value, quality and change saw increased demand in some product categories, convenience, including with additional online and contactless particularly for Bunnings and Officeworks. Bunnings focused Click and Collect options. Recent investments in our digital on products to allow work around the house and garden, capabilities are expected to support further enhancements providing valuable physical and wellbeing benefits to people to the customer value proposition, expansion of addressable required to stay at home. In some categories, Officeworks markets and deliver operating efficiencies. experienced significant increased demand for technology and home office furniture, as people set up home offices, and for A focus on team member safety and support education ranges, especially during school closures. All of our Our focus during COVID-19, has been to protect the health, businesses saw unprecedented demand across safety, safety and wellbeing of our team members and customers, while cleaning and hygiene product ranges. In some categories, supporting government efforts to limit the spread of the virus. including apparel, we also saw declines in customer demand. Among our retail businesses, these included measures Our teams worked hard to minimise any temporary availability to support physical distancing, the introduction of Perspex issues, caused by significant variation in demand across ‘sneeze screens’, increased cleaning in addition to ‘deep certain product categories. In-store retail sales were affected cleans’, limiting customer numbers in-store and restricting by significant volatility in foot traffic, driven by government in-store activities like fitting rooms, cafes and playgrounds. restrictions and physical distancing requirements. As Across all our businesses and distribution centres, new customers shopped online, our e-commerce sales grew processes were put in place including workforce planning to by 60 per cent during FY2020, excluding Catch. In-store prevent overlap of team rosters and greater use of personal processes were changed to support the implementation protective equipment. and uptake of Click and Collect across our networks. Our businesses led the design and launch of contactless The Group provided two weeks of paid pandemic leave to Drive and Collect, and our investment in digital capabilities permanent and casual team members required to self-isolate helped to keep shopping environments safe for team or care for others. In August 2020, with growing evidence members and customers. of anxiety among team members in Victoria, we committed to pay full-time, part-time and casual team members Supporting vulnerable communities (working more than 12 hours a week), during the Victorian lockdown. These and other measures give income and job Recognising the challenge that COVID-19 presents to the security to team members at highly uncertain times, easing more vulnerable members of our community, our retail the impact of COVID-19 on them and their families, while divisions introduced new ways to shop. Dedicated phone- ensuring a safe operating environment for other team shopping services were established for Australians who could members and customers. not shop online. The phone lines provided assistance to
12 Wesfarmers 2020 Annual Report Overview
customers shopping online for the first time, guiding them through the online shopping experience - a service Bushfire response predominantly used by older Australians. Wesfarmers team members were shocked and saddened by Working with our suppliers the devastating bushfires that gripped Australia with extreme intensity, from early November until February. The bushfires financial review and Operating Throughout the year, Wesfarmers continued to engage fairly impacted our businesses, teams and local communities with our suppliers, sourcing ethically and sustainably despite where we operate, initially in Queensland and northern the challenges of COVID-19. New South Wales and then across New South Wales, The Group maintained business continuity and payment Victoria, the Australian Capital Territory and South Australia. terms with suppliers. In cases of hardship we supported Perhaps most importantly for fire-affected areas, our suppliers through accelerated payment, acknowledging the businesses performed a critical service making goods available critical role that our suppliers play in helping us meet the in very difficult circumstances, ensuring supply of essential needs of customers. products, when and where needed. This timely, local support to fire-affected communities distinguishes the contribution Supporting the communities in which made by Wesfarmers businesses, and was achieved by we operate working closely with suppliers and logistics partners. Governance Throughout the year, we continued to support our Over the summer, Blackwoods supplied respirators, meeting community partners. Across the Group, in FY2020 we demand from customers like the Rural Fire Service (RFS), made around $68 million in contributions to community the Army and local councils, often in unlikely locations like partners, both directly and indirectly. Canberra, when air quality was among the worst in the world. Bunnings donated and sold firefighting and recovery- This year, our Wesfarmers Arts partners have cancelled related equipment to the RFS and the Country Fire Service seasons, closed their doors to the public and drawn upon – equipment like protective clothing, hoses, buckets, rakes, often limited reserves, to keep paying the staff and artists marquees and torches, both as fires burned and supporting critical to their future. Through the crisis, we stood the recovery. Kmart, Target and Officeworks donated and alongside many of our arts partners, helping them remain made critical supplies available to support the relief effort viable by providing additional COVID-19 funding, including – things like toiletries, nappies, air mattresses, blankets, Western Australian Symphony Orchestra, West Australian clothing, water, boxes and power cords.
Ballet, West Australian Opera and Musica Viva Australia. Directors’ report All were significantly impacted by COVID-19 restrictions, Throughout the crisis, team member safety has been a primary as usual cash flows stopped when stages went dark and focus. Around 20 stores closed for a period including in galleries closed. Batemans Bay, Ulladulla, Nowra, Bega, Merimbula, Cooma, Tumut, Port Macquarie, Bairnsdale and Canberra – with While sausage sizzles planned for the first weeks of Bunnings Batemans Bay closed for six days. Stores were COVID-19 were cancelled, Bunnings donated more than closed for many reasons including approaching fire (like 3,000 gifts cards worth $500 each to help community Bunnings Batemans Bay, pictured below, on New Year’s Eve), groups with their fundraising. As restrictions ease, on account of dangerous conditions (such as embers in community sausage sizzles are resuming, initially in the carparks), poor air quality and to enable team members to Northern Territory, Western Australia and New Zealand. return home before road closures. When air quality was poorest, some of our businesses provided team members with Supporting the government response masks at work and for their commute, and team members Financial Financial statements Wherever possible, Wesfarmers worked closely with the with respiratory illnesses were encouraged to stay home. federal and state governments to support their response With the fires extinguished, focus turned to the wellbeing to COVID-19. We shared our COVID-safe operating of team members. Senior executives visited stores and procedures to help other businesses adopt best practice teams in fire-affected areas to thank and support our COVID-safe measures and we worked collaboratively to teams. Counselling has been offered in some stores and progress the COVID-safe re-opening of the economy. team members have been reminded about our Employee Wesfarmers did not receive material government support Assistance Program services. Where an individual’s annual payments and is not currently part of the Federal leave was impacted by the fires, we have reversed that leave. Government’s JobKeeper program. The Group received Across the Group, team members took volunteering leave to approximately $40 million in wage subsidies outside of support organisations including the RFS, the State Emergency Australia, almost exclusively in New Zealand, where the Service and the Army Reserve. To support the relief and government mandated temporary store closures and recovery task, Wesfarmers also committed $1.5 million across Signed reports trading restrictions. These payments were passed on to the Group, supporting a range of community partners and team members and represented less than one per cent organisations in fire-affected communities. of total team member payments made during the year. Without doubt, government stimulus designed to provide income support to households and businesses has positively supported the economy, and our retail sales. These measures have been essential to the Australian economy, providing job security for millions of Australians and income support for hundreds of thousands impacted by COVID-19.
COVID-19 continues to present significant uncertainty for ASX information and Shareholder the broader economy, affecting both customer demand and the way we operate our businesses. As we move forward, Wesfarmers will continue to respond to the challenges of an evolving economic and social landscape.
Wesfarmers 2020 Annual Report 13 Overview
Leadership Team
Rob Scott Anthony Gianotti Maya vanden Driesen MANAGING DIRECTOR CHIEF FINANCIAL OFFICER GROUP GENERAL COUNSEL WESFARMERS WESFARMERS WESFARMERS
Rob was appointed Managing Director of Anthony was appointed Chief Financial Of!cer Maya was appointed Group General Counsel of Wesfarmers in November 2017 following his of Wesfarmers in November 2017. Wesfarmers in January 2015. Prior to this, Maya appointment as Deputy Chief Executive Of!cer held a number of senior roles in the company Anthony joined Wesfarmers in 2004 in Business in February 2017. including Legal Counsel – Litigation, Senior Legal Development and in 2005 was appointed Manager, Counsel and General Manager Legal – Litigation. Rob joined Wesfarmers in 1993, before moving into Investor Relations and Business Projects. In 2006, investment banking, where he held various roles in he was appointed Head of Business Development Maya holds Bachelor of Jurisprudence and Australia and Asia. He re-joined Wesfarmers in and Strategy of Wesfarmers Insurance, then its Bachelor of Laws degrees from The University Business Development in 2004, was appointed Finance Director in 2009 and Managing Director of Western Australia (UWA) and was admitted to Managing Director of Wesfarmers Insurance in in 2013. In August 2015, Anthony was appointed practise as a barrister and solicitor in 1990. Prior 2007 and then Finance Director of Coles in 2013. Finance Director of the Wesfarmers Industrials to joining Wesfarmers, Maya practised law at Rob was appointed Managing Director, Financial division and its Deputy Managing Director in Parker & Parker and Downings Legal. Services in 2014 and then Managing Director of the February 2017. Maya is a Graduate of the Australian Institute Wesfarmers Industrials division from August 2015 of Company Directors and sits on the Executive to August 2017. Anthony holds a Bachelor of Commerce from Curtin University and a Graduate Diploma in Committee of the GC 100, representing the Rob holds a Master of Applied Finance degree from Applied Finance and Investments. He is a quali!ed General Counsel of Australia’s top 100 ASX-listed Macquarie University and a Bachelor of Commerce Chartered Accountant and has completed the companies within the Association of Corporate degree from the Australian National University. He Advanced Management Program at Harvard Counsel (Australia). She is also a member of the has a Graduate Diploma in Applied Finance and Business School. UWA Law School’s Advisory Board and has been Investments, is a quali!ed Chartered Accountant a Director for the Committee for Perth since and has completed the Advanced Management January 2016. Program at Harvard Business School.
Sarah Hunter Ed Bostock Vicki Robinson MANAGING DIRECTOR MANAGING DIRECTOR EXECUTIVE GENERAL MANAGER OFFICEWORKS BUSINESS DEVELOPMENT COMPANY SECRETARIAT WESFARMERS WESFARMERS Sarah was appointed Managing Director, Of!ceworks in January 2019. Prior to this, Ed joined Wesfarmers as Managing Director, Vicki was appointed Executive General Manager, Sarah was Demerger Program Director at Coles, Business Development in October 2017. Company Secretariat in March 2020 and is the overseeing the demerger from Wesfarmers in Before joining Wesfarmers, Ed worked in the Company Secretary of Wesfarmers. Prior to this, November 2018. Sarah joined Coles in 2010, private equity industry for more than 16 years, Vicki was General Manager, Legal (Corporate) and and held various senior positions across !nance, including the last 10 years with global investment has played a key role in many of Wesfarmers’ key strategy, convenience, liquor and supermarket !rm Kohlberg, Kravis & Roberts. Ed has managed mergers and acquisitions over the years. Vicki joined operations. investments across a broad range of industries Wesfarmers in July 2003 as a Legal Counsel with the Before joining Coles, Sarah worked in the including healthcare, !nancial services, technology Corporate Solicitors Of!ce. In 2007, Vicki moved to United Kingdom for more than 10 years, holding and media. the role of General Manager for enGen, and returned a number of senior commercial positions in to the Corporate Solicitors Of!ce in 2009. Ed holds a Bachelor of Science from the University banking and airports. of Melbourne and a Graduate Diploma in Applied Vicki holds Bachelor of Laws (Honours) and Sarah holds a Bachelor of Commerce from Finance and Investment. Bachelor of Commerce degrees from The University Bond University, a Graduate Diploma in Applied of Western Australia and was admitted to practise Finance and Investment from the Financial Services as a barrister and solicitor in 1999. Vicki chairs the Institute of Australasia and a Masters of Commerce Advisory Board of Curtin University Law School and from the University of New South Wales. She is a member of the Advisory Council of the Curtin is also a Fellow of the Association of Chartered Faculty of Business and Law. Certi!ed Accountants, a Fellow of the Financial Services Institute of Australasia, a member of the Australian Institute of Company Directors and a member of Chief Executive Women.
14 Wesfarmers 2020 Annual Report Overview financial review and Operating
Michael Schneider Ian Bailey Tim Bult Governance MANAGING DIRECTOR MANAGING DIRECTOR MANAGING DIRECTOR BUNNINGS GROUP KMART GROUP WESFARMERS INDUSTRIAL AND SAFETY
Michael was appointed Managing Director, Bunnings Ian was appointed Managing Director, Kmart in Tim was appointed Managing Director of Australia and New Zealand in March 2016 and February 2016 and assumed the responsibility for Wesfarmers Industrial and Safety in April 2020. Managing Director, Bunnings Group in May 2017. leading the Kmart Group division (encompassing Having joined Wesfarmers in 1999, Tim worked Michael joined Bunnings in 2005, and prior to this he the Kmart, Target and Catch businesses) in in commercial and business development roles held a range of senior operational, commercial and November 2018. Prior to this, Ian was Kmart’s Chief within the Wesfarmers Energy division, before his human resource roles across regional and national Operating Of!cer where he was instrumental in appointment as General Manager of Wesfarmers markets, both in retail and !nancial services. Kmart’s turnaround. Kleenheat Gas in 2005. In 2006, he was appointed Managing Director of Wesfarmers Michael holds a Bachelor of Arts degree from the Ian’s experience, both national and international, Energy, and was Executive General Manager, University of New South Wales and has completed covers a number of industries including retail, Business Development from 2009 to 2015. Tim the Advanced Management Programme at INSEAD, professional services, consulting, technology was appointed Director, Associate Businesses and and the Advanced Strategic Management Program and healthcare in positions that include general
International Development of Wesfarmers in 2015 Directors’ report at IMD. management, sales, business development and project management. and in 2018 was appointed Project Director for the demerger of Coles. In 2019, he was appointed Ian holds a Bachelor of Science degree in Civil Director, Associate Businesses and Corporate Engineering and has completed the Advanced Projects at Wesfarmers. Management Program at Harvard Business School. Tim has a Bachelor of Engineering (Mech, Hons) and a Master of Business Administration from The University of Western Australia and has completed the Advanced Management Program at Harvard Business School. Financial Financial statements
Naomi Flutter Jenny Bryant Ian Hansen EXECUTIVE GENERAL MANAGER CHIEF HUMAN RESOURCES OFFICER CHIEF EXECUTIVE OFFICER CORPORATE AFFAIRS WESFARMERS WESFARMERS CHEMICALS,
ENERGY & FERTILISERS Signed reports WESFARMERS Jenny was appointed as Chief Human Resources Of!cer of Wesfarmers in October 2016 and in Naomi joined Wesfarmers as Executive General Ian was appointed as Chief Executive Of!cer addition to her human resources responsibilities Manager, Corporate Affairs in August 2018. Prior of Wesfarmers Chemicals, Energy & Fertilisers in leads the Wesfarmers Advanced Analytics team. to that she worked for Deutsche Bank for 20 years, July 2017. Prior to this, Ian was the Chief Operating Jenny joined Wesfarmers in 2011 as the Human in roles including head of the Global Transaction Of!cer of that business. From October 2007 to Resources Director for Coles and held this role until Banking division for Australia and New Zealand and July 2010 he was the Managing Director of the 2015 when she took on the role of Business head of the Trust and Agency business across Asia. Chemicals and Fertilisers division. Development Director, Coles. Naomi has honours degrees in Economic History During Ian's more than 30 years with Wesfarmers, Her previous work experience encompasses and Law from the Australian National University and he has held a wide range of operational and Mars, Vodafone and EMI Music in a number of a Masters of Public Policy from Harvard University's commercial management roles in both the global roles in operations, sales and marketing John F Kennedy School of Government. Naomi chemicals and fertilisers area of Wesfarmers, and human resources. currently serves on the Council of the Australian having responsibility for the activities of ammonia, National University where she is the Pro Chancellor. Jenny holds a Masters of Arts (MA) with honours ammonium nitrate, sodium cyanide and industrial from Cambridge University. In March 2020, Jenny chemicals businesses, as well as fertiliser sales, was appointed as a Director of the "ybuys joint distribution, supply chain and manufacturing.
venture with Coles Group Limited. Ian has a Bachelor of Science (double chemistry ASX information and Shareholder major) and has undertaken postgraduate business studies. He is also a graduate of the INSEAD Advanced Management Programme.
Wesfarmers 2020 Annual Report 15 Operating and financial review
OPERATING AND FINANCIAL REVIEW
Operating and financial review
Operating review
On behalf of the Board, Wesfarmers’ primary objective is to deliver satisfactory returns to shareholders through financial discipline and exceptional management of a diversified portfolio At Wesfarmers,I’m very our pleased primary objective to present is to deliver the ofThe businesses. Group’s statutory A key results focus for the of year the reflect Group the is ensuring that each of its divisions has satisfactory returns to shareholders through financial a adoptionstrong ofmanagement AASB 16 Leases capability (AASB 16) for that the firstis accountable time. for strategy development disciplineoperating and quality and management financial of a diversifiedreview ofportfolio Wesfarmers has applied AASB 16 since 1 July 2019 of businesses. A key focus of the Group is ensuring that andunder execution, the ‘modified as retrospective well as day-to-day approach’, which operational does performance. Each division is each ofWesfarmers our divisions has for a strong shareholders. management capability overseennot require byhistorical a divisional periods to board be restated. of directors To facilitate or a steering committee that includes that is accountable for strategy development and thea comparison Wesfarmers to the Managing prior corresponding Director period, and Chief Financial Officer, and is guided by execution, as well as day-to-day operational performance. pre-AASB 16 financial information, a non-IFRS measure, Each division is overseen by a divisional board of directors a hasGroup-wide also been presented operating in this cycle operating and and governance financial framework. that includes the Wesfarmers Managing Director and Thisreview operating and is the focusand offinancial performance review commentary. sets out the Group’s objective, values, growth Chief Financial Officer, and is guided by our Group-wide This year, I am pleased to report that our retail operating cycle and governance framework. enablers and strategies. It also outlines a review of operational performance businesses are accelerating plans to reduce their Scope This operating and financial review sets out the Group’s for1 andthe 22019 emissions, financial targeting year, net zeroas wellemissions as summarising by its risks and prospects. The objective, strategies and values. It also outlines a review 20192030. financial Emissions performancein WesCEF, and Industrial is also and outlined Safety for each division, together with its of our operational performance for the 2020 financial competitivepresent a greater environment, challenge to abate strategies, and our aspiration risks and prospects. This year, I am pleased year, as well as summarising the Group's risks and thatis to we achieve have net expanded zero Scope 1 our and sustainability2 emissions in these disclosures in this annual report and prospects. The 2020 financial performance is also businesses by 2050. There is further information in our outlined for each division, together with a summary of its willclimate-related shortly launch financial a disclosurenew, dynamic section on sustainability page 68. portal - together replacing our competitive environment, strategies, risks and prospects. annualThe review sustainability should be read report. in conjunction with the Thefinancial review statements, should which be readare presented in conjunction on pages with the financial statements, which are117 presented to 164 of this onannual pages report. 111 to 160 of this annual report.
Above: Anthony Gianotti in the Wesfarmers corporate office with The Wesfarmers Collection of Australian ANTHONY GIANOTTI Art, Perth ANTHONY GIANOTTI Seen here: JUDY WATSON | Stake –Chief ChiefFinancial Financial Officer Officer | 2010 | pigment, acrylic, acquarelle and chinagraph pencil | 209cm x 195cm ©Judy Watson/ Copyright Agency 2018
14 Wesfarmers 2019 Annual Report
16 Wesfarmers 2020 Annual Report Overview
The Wesfarmers Way
From our origins in 1914 as a Western Australian services. Wesfarmers’ businesses predominantly
farmers’ cooperative, Wesfarmers has grown into one operate in Australia and New Zealand with the portfolio financial review and Operating of Australia’s largest listed companies and private including some of these countries’ leading brands. sector employers, with approximately 107,000 team The Wesfarmers Way is the framework for the members and more than 487,000 shareholders. company’s business model and sets out our core Wesfarmers’ diverse businesses in this year’s review values and value-creating strategies, which are directed cover: home improvement; apparel and general at achieving the Group’s primary objective of providing merchandise; office supplies; chemicals, energy and a satisfactory return to shareholders. fertilisers; and industrial and safety products and Governance
OUR OBJECTIVE To deliver a satisfactory
return to shareholders Directors’ report
VALUE-CREATING STRATEGIES
Secure growth Ensure Strengthen existing Renew the opportunities sustainability Financial statements businesses through portfolio through through through operating excellence value-adding entrepreneurial responsible and satisfying transactions customer needs initiatives long-term management
CORE VALUES Signed reports
Entrepreneurial Integrity Openness Accountability spirit ASX information and Shareholder
Wesfarmers 2020 Annual Report 17 Operating and financial review
Our objective
The primary objective of Wesfarmers is to provide a satisfactory return to shareholders. The measure used by the Group to assess satisfactory returns is total shareholder return (TSR) over the long term. We measure our performance by comparing Wesfarmers’ TSR against that achieved by the broader Australian market.
Performance measures Growth in TSR relies on improving While ROE is recognised as a the Group’s ROE targets, which are returns from invested capital relative fundamental measure of financial reviewed annually with reference to the to the cost of that capital and growing performance at a Group level, ROC performance of the broader market. the capital base at a satisfactory rate has been adopted as the principal of return on capital (ROC)1. measure of business unit performance. 1 Pre-AASB 16 RoC is calculated as EBIT / capital employed. Post-AASB 16 RoC is Given a key factor in determining ROC focuses divisional businesses on calculated as EBT / capital employed, where TSR performance is the movement in increasing earnings and/or increasing capital employed excludes right-of-use assets and lease liabilities. Wesfarmers’ share price, which can be capital productivity by managing affected by factors outside the control existing assets efficiently, as well as of the company (including market making an adequate return on any new sentiment, business cycles, interest capital deployed. rates and exchange rates), the Group Minimum ROC targets for each division focuses on return on equity (ROE) as are set based on their pre-tax cost a key internal performance indicator. of capital, while satisfactory ROC targets are established based on
18 Wesfarmers 2020 Annual Report Overview
Approach to delivering satisfactory returns to shareholders The Group seeks to: • continue to invest in Group businesses where capital investment opportunities exceed return requirements;
• acquire or divest businesses where doing so is estimated to increase long-term shareholder value; and financial review and Operating • manage the Group’s balance sheet to achieve an appropriate risk profile, an optimised cost of capital and flexibility to take advantage of opportunities as they arise.
Cash flow Balance sheet Delivery of long-term generation strength shareholder returns - Drive long-term earnings - Diversity of funding sources - Improve returns on invested growth - Optimise funding costs capital - Manage working capital - Maintain strong credit metrics - Ef!cient distribution of franking
effectively credits to shareholders Governance - Risk management of maturities - Strong capital expenditure - Effective capital management processes - Invest above the cost of capital - Maintain !nancial discipline
In generating cash flow and The Group endeavours to achieve With a focus on generating strong cash earnings, the Group seeks to employ a cost of capital advantage while flows and maintaining balance sheet excellent management teams who maintaining balance sheet strength strength, the Group aims to deliver are empowered to drive long-term and flexibility in order to be able to act satisfactory returns to shareholders
earnings growth. This is achieved when opportunities arise. through improving returns on invested Directors’ report through deploying best practice This includes maintaining access to capital. Recognising the value of principles in operational execution diverse sources of funding, including franking credits to shareholders, and maintaining a long-term focus bank facilities and global bond Wesfarmers also seeks to distribute in regards to strategy and growth. markets, and optimising funding costs. these to shareholders. Depending The Group continuously looks to upon circumstances, capital The Group maintains strong credit management decisions may also be improve the working capital efficiency metrics, in line with strong investment of all of its businesses. In addition, taken from time to time where this grade credit ratings, supported activity is in shareholders’ interests. the Group ensures strong discipline by good cash flow generation and in relation to capital expenditure disciplined capital management. investment decisions. Risk is managed by smoothing debt maturities over time, limiting total repayments in any given year. Financial statements
Approach to capital allocation The Group evaluates a broad range of investment opportunities, including:
Existing Adjacent Value-accretive portfolio opportunities transactions Signed reports - deploying capital in its existing - leveraging existing assets and - disciplined investments in portfolio to build businesses capabilities to take advantage opportunistic and value-accretive with unique capabilities and of adjacent opportunities transactions through various platforms in expanding markets ownership models (e.g. minority interest, full control, partnerships) ASX information and Shareholder Importantly, in assessing these opportunities the Group applies a long-term horizon to investment decisions and remains very disciplined in its approach to evaluating opportunities with the most important criteria being whether the investment is going to create value for shareholders over time.
Wesfarmers 2020 Annual Report 19 Operating and financial review
Our value-creating strategies
Consistent with the Wesfarmers Way, the Group's primary objective to provide a satisfactory return to shareholders is driven by four overarching strategies. These are:
Operating excellence - strengthening existing businesses through operating excellence and satisfying customer needs;
Entrepreneurial initiative - securing growth opportunities through entrepreneurial initiative;
Renewing the portfolio - renewing the portfolio through value-adding transactions; and
Operating sustainably - ensuring sustainability through responsible long-term management.
OPERATING EXCELLENCE
Our achievements Our focus for the coming years • Continued improvements in our • Bunnings will maintain its focus on • Catch will continue to focus on growth customer offers, including reinvesting driving long-term value creation by and improving its customer value in value to drive business growth and strengthening the customer offer, proposition through broadening its improving merchandise ranges creating better experiences for range, and leveraging assets across • Provided even greater value for customers and the wider community, the Wesfarmers Group customers by lowering prices following expanding digital capabilities, growing • Officeworks will continue to drive productivity gains the store network, and broadening growth and improve productivity. Key commercial markets while maintaining focus areas include continuing to grow its • Further investment in our digital offer cost discipline across all divisions and significant every-channel offer, leveraging the data expansion of the Group’s online • Kmart will focus on investing for and analytics platform and increasing transaction capabilities future growth through the ongoing awareness of the Geeks2U offer development of technology capabilities • Focused on production plant efficiency • WesCEF will focus on maintaining and investing in store network changes, strong operational performance across and maintaining and growing customer including the conversion of Target relationships in our industrial businesses existing businesses, considering stores and the new K Hub small format, investments in adjacent projects such • Made further operational productivity to unlock further scale efficiencies to as the Mt Holland lithium project, and improvements and reduced costs underpin Kmart’s future growth investing in innovative products across our businesses • Target will continue to improve its offer • Industrial and Safety will continue and digital capabilities while managing to work on improving business its remaining lease portfolio to achieve performance through enhancing the optimal commercial outcomes for the customer value proposition as well as Kmart Group continued investment in data, digital and its core systems
ENTREPRENEURIAL INITIATIVE
Our achievements Our focus for the coming years • Innovation and extension of retail • Expanded use of data analytics to • Continue to reinforce entrepreneurial channels including Drive and Collect optimise chemical plant performance initiative at Officeworks and Bunnings, and • Continued to better leverage Group • Leverage assets and digital expertise Catch Click and Collect at selected data, supported by ongoing investment across the Wesfarmers Group to Target stores in the Advanced Analytics Centre broaden multi-channel offerings across • Investment in the Group’s digital • Continued format innovation across the retail businesses capabilities including the accelerated the retail businesses, including the • Continue to invest in data capabilities development of the digital agenda acquisition of Adelaide Tools to provide to embed the use of advanced analytics at Bunnings and upgrades to online a specialised offer for trade customers in everyday decision-making functionality in Officeworks and Kmart Group • Further optimisation and investment in retail store networks, including applying • Optimisation and investment in retail the learnings from the Anko trials in the store networks including the launch of United States to the new K Hub stores the K Hub small format stores in Kmart through the conversion of selected • Align future growth opportunities with Target Country stores our target of net zero for Scope 1 and 2 emissions for our retail businesses by 2030
20 Wesfarmers 2020 Annual Report Overview financial review and Operating
Governance
RENEWING THE PORTFOLIO
Our achievements • Acquired Adelaide Tools, delivering • Consider innovative investment more choice and convenience for approaches to complement traditional • Acquired Catch, an exciting adjacent Bunnings’ specialist trade customers growth models and provide future opportunity for Wesfarmers and the • Sold a 10.1 per cent interest in Coles, optionality Kmart Group, which will support the enhancing the Group’s balance sheet • Maintain a patient, disciplined and development of Kmart and Target’s
and crystallising an attractive return broad scanning approach to investment Directors’ report omni-channel and fulfilment capabilities for shareholders opportunities • Acquired Kidman, and with it a • Apply rigorous due diligence and post- 50 per cent interest in the Mt Holland Our focus for the coming years acquisition integration processes lithium project, a globally significant lithium deposit. With its joint venture • Maintain a strong focus and capability • Maintain a strong balance sheet to partner, Wesfarmers plans to construct a to evaluate growth opportunities where enable the Group to act opportunistically mine, concentrator and lithium hydroxide long-term shareholder value can be • Consider opportunities to divest assets refinery, drawing on WesCEF’s deep created either in full or in part, where long-term expertise in chemicals processing shareholder value can be created
OPERATING SUSTAINABLY Financial statements
Our achievements • Maintained strong focus on our divisional • Continue to look after the physical and ethical sourcing programs to increase mental health, safety and development • Further strengthened the Group’s supply chain transparency and identify, of our people balance sheet report, and remediate instances of • Continue to focus on minimising our • Continued to improve our safety unethical behaviour in our supply chain environmental footprint, implementing performance, with a 23 per cent our climate change strategy and reduction in Group TRIFR Our focus for the coming years progressing towards meeting our net • Maintained a strong focus on the zero emission reduction targets and • Maintaining balance sheet flexibility to development of leaders and the aspirations
allow the Group to withstand a range of Signed reports broader team economic conditions while continuing • Contribute positively to the communities • Continued to promote diversity in to support its operating activities and in which we operate our workplaces, with 11.5 per cent pursuit of investment opportunities • Continue to focus on ethical sourcing more self-identified Indigenous team • Continue to provide appropriate and modern slavery risk in supply members compared to the prior year governance structures to safeguard chains, striving to eradicate the • Managed talent development and future value creation exploitation of vulnerable people succession in collaboration with our • Continue to foster a more inclusive • Build further awareness of the circular businesses to identify and develop work environment, reflecting all facets economy into all businesses succession options, focusing on critical of diversity including gender, ethnicity, • Increase focus on reconciliation and roles and talent indigeneity, thought, experience, engagement with Indigenous people • Continued to support the communities religious beliefs, education, age, in which we operate, with indirect disability, family responsibilities, sexual
and direct contributions of more orientation and gender identity ASX information and Shareholder than $68 million made in the 2020 • Seek to achieve greater gender financial year balance of all teams throughout the • Continued focus on delivering progress Group. Gender balance is defined as a against the Group’s Climate Change minimum of 40 per cent of either gender Policy and the development of net zero targets and aspirations
Wesfarmers 2020 Annual Report 21 Each strategy is underpinned by the Group’s well established Outstanding people Empowering culture strategic planning framework. A Wesfarmers seeks to be an employer Wesfarmers recognises that an key attribute of this approach is of choice. Striving to attract a diverse empowering culture is essential the maintenance of a long-term group of outstanding people and to engendering accountability for focus and acting sustainably utilising their individual talents is delivering the results agreed upon one of the most essential elements through the Group’s corporate in the creation of value and the in achieving sustainable success. planning framework. Wesfarmers uses management of businesses. Wesfarmers recognises that while stretch targets in objective setting At a divisional level, detailed great assets and strategies are and encourages team members to important, it is people who drive be proactive in driving value creation strategies are developed specific outcomes. in their businesses. to the opportunities to improve each of our individual businesses. Divisional strategies are discussed within their respective summaries, Social responsibility Commercial excellence starting on page 28. Respect for team members, Wesfarmers seeks to ensure that A core attribute of the Wesfarmers customers and suppliers and a it employs strong financial discipline operating model is that each relentless focus on providing safe in all of its decisions across the workplaces are fundamental to the Group. Wesfarmers has a clear bias of our businesses operates with way that Wesfarmers operates. towards promoting strong commercial a high degree of autonomy. Wesfarmers’ social and environmental capability across its leadership base. Rather than mandating detailed responsibility extends to maintaining strategies or implementation high standards of ethical conduct, plans, the Group aims to ensure human rights, reducing our impact on the environment and community that the following six key enablers contribution. are in place in our businesses, with a goal of driving operating performance to best practice. Innovation Robust financial capacity Wesfarmers strives to develop a By maintaining a strong balance culture that encourages innovation, sheet, the Group aims to provide a and rewards entrepreneurial initiative competitive cost of, and access to, and creativity. capital in order to allow the Group to invest in its existing portfolio of businesses and to act when value- creating opportunities present themselves.
22 Wesfarmers 2020 Annual Report Overview financial review and Operating
Governance
Core values
Underpinning all of the Group's strategies and ways of working. Directors’ report
Integrity Openness
- Acting honestly and ethically in all dealings - Openness and honesty in reporting, feedback and ideas - Reinforcing a culture of doing what is right - Accepting that people make mistakes and seeking to learn from them Financial Financial statements
Accountability Entrepreneurial Spirit
- Decision-making to divisions - Adopt an owner mindset Signed reports - Accountability for performance - Encourage our teams to identify opportunities and apply commercial and !nancial acumen - Protecting and enhancing our reputation to support calculated risk-taking - Encourage our teams to take the initiative and pursue new and innovative ways of delivering value ASX information and Shareholder
Wesfarmers 2020 Annual Report 23 Operating and financial review
Year in review
Overview interest in Coles for pre-tax proceeds of associated with COVID-19 at the end $1,062 million, net of transaction costs. of the period, resulting in lower than The Group reported a statutory net This followed the sale on 18 February usual inventory balances and higher profit after tax (NPAT) of $1,697 million 2020 of a 4.9 per cent interest in Coles payables balances. Operating cash for the full-year ended 30 June 2020, for pre-tax proceeds of $1,047 million, flows in the prior period included 1 on a post-AASB 16 basis . NPAT net of transaction costs. The total full- operating cash flows from Coles and from continuing operations, excluding year dividend of 170 cents per share other discontinued operations. significant items, increased 8.2 per cent includes a fully-franked special dividend to $2,099 million. The Group’s result of 18 cents per share, reflecting the after- Capital expenditure included a loss from significant tax distribution of profits on the partial items and discontinued operations sale of the Group’s interest in Coles. Gross capital expenditure from of $386 million ($435 million pre-tax) continuing operations of $867 million primarily relating to restructuring actions In May 2020, the Group outlined plans was in line with the prior period. in Kmart Group, non-cash impairments to accelerate the growth of Kmart and Proceeds from property disposals in Target, and Industrial and Safety, address the unsustainable financial of $299 million were $198 million partially offset by gains on sale and performance of Target. The Kmart below the prior year, reflecting lower revaluation of the Group’s investment in Group result includes pre-tax significant property recycling activity in Bunnings. Coles. Statutory NPAT of $5,510 million items of $635 million, relating to the The resulting net capital expenditure in the prior year included $3,570 million conversion of Target stores to Kmart of $568 million was $205 million, or relating to gains on the demerger stores and associated actions to 56.5 per cent, higher than the prior year. of Coles and divestments of other simplify the Target business. businesses, as well as earnings from Further detail on divisional financial Free cash flow these discontinued businesses. performances are outlined in pages 28 to 59. Free cash flows of $4,239 million were It was pleasing to have reported a solid 43.1 per cent higher than the prior year, trading performance while supporting Operating cash flow reflecting the increase in operating customers, team members and the cash flows, and $2,109 million in net community through a year that was Operating cash flows of $3,597 million proceeds from the partial sale of the significantly disrupted by COVID-19 were 32.3 per cent higher than the Group’s investment in Coles, offset by and the Australian bushfires. prior year. The result was driven by a $1.0 billion in acquisition consideration During the year, Wesfarmers completed strong increase in divisional cash flow, associated with Kidman and Catch. the acquisition of Kidman and Catch. reflecting favourable but temporary Free cash flows in the prior period The Group also took actions to maintain working capital movements across included proceeds from the divestment significant balance sheet flexibility in the retail businesses. The Group response to the high level of uncertainty recorded a working capital inflow of 1 All other commentary in the operating financial review section of the annual report is focused on associated with COVID-19, including the $723 million for the year as a result results excluding the impact from the adoption of sale on 30 March 2020 of a 5.2 per cent of unusually high customer demand AASB 16 in order to facilitate comparison to the prior period.
Net profit after tax Earnings per share (excluding signi!cant items) (excluding signi!cant items)
m cents FY20 EXCLUDING SIGNIFICANT ITEMS $2,075 Post-AASB 16 183.4 Post-AASB 16 EXCLUDING SIGNIFICANT ITEMS FY20 2,075 FY20 183.4 REPORTED
Pre-AASB 16 Pre-AASB 16 • 2020 excludes post-tax significant items including: FY20 2,091 FY20 184.9 $520 million of non-cash impairments, write-offs and provisions in Kmart Group, $298 million FY19 2,339 FY19 206.8 non-cash impairment of WIS, $203 million gain FY18 2,772 FY18 245.1 on sale of the 10.1 per cent interest in Coles and $154 million revaluation of the retained interest, FY17 2,873 FY17 254.7 and includes a benefit of $83 million from the finalisation of tax positions on prior year disposals. FY16 2,353 FY16 209.5 • 2019 excludes post-tax significant items including: $2,264 million gain on demerger of Coles, $645 million gain on sale of Bengalla, $244 million gain on sale of KTAS, $120 million gain on sale of Return on equity Free cash flow Quadrant Energy and $102 million provision for (excluding signi!cant items) Coles supply chain automation. • 2018 excludes post-tax significant items $5,188m including: $300 million non-cash impairment of Target, $1,275 million relating to discontinued 22.1% Post-AASB 16 Post-AASB 16 operations which includes the $953 million FY20 22.1 FY20 5,188 (£544 million) non-cash impairment of BUKI,
Pre-AASB 16 Pre-AASB 16 $70 million (£40 million) store closure provision in BUKI, $375 mllion (£210 million) loss on sale FY20 21.1 FY20 4,239 relating to BUKI and $123 million gain on sale of FY19 19.2 FY19 2,963 the Curragh Coal Mine. • 2016 excludes post-tax significant items including: FY18 11.7 FY18 3,422 $1,249 million non-cash impairment of Target; FY17 12.4 FY17 4,173 $595 million non-cash impairment of Curragh Coal Mine; and $102 million of restructuring costs and FY16 9.6 FY16 1,233 provisions to reset Target.
24 Wesfarmers 2020 Annual Report Overview
of Bengalla, Quadrant, and Tyre and Broadly, the adoption of AASB 16 to financing cash flows (repayment of
Auto Pty Ltd (KTAS), as well as the results in a reduction of occupancy lease liabilities). There is no net impact financial review and Operating operating cash flows from the divested expenses which is offset by an on reported total net cash flows from businesses and Coles. increase in depreciation on the the adoption of AASB 16. right-of-use asset, and an increase Further information on the impact of Balance sheet in interest on lease liabilities. The AASB 16 is provided with the financial adoption of AASB 16 also results in The Group recorded a net cash statements, which are presented on a reclassification of cash flows from pages 117 to 164 of this annual report. position of $471 million as at operating cash flows (rental payments) 30 June 2020, comprising interest- bearing liabilities, excluding lease liabilities, net of cross-currency swap assets and cash at bank and on Group capital employed deposit, compared to a net financial Post-AASB 16 Reported 2020 2019 debt position of $2,116 million as at Governance 30 June 2019. The net cash position Year ended 30 June1 $m $m reflects the strong operating cash flow performance during the year, as well Inventory 3,844 4,246 as the proceeds from the sale of the Receivables and prepayments 1,261 1,203 Group’s 10.1 per cent interest in Coles. Trade and other payables (4,008) (3,620) Other 172 266 Debt management and financing Net working capital 1,269 2,095 The Group’s financing strategy is to Property, plant and equipment 3,623 3,877 diversify its funding sources, pre-fund Mineral rights 813 - upcoming maturities and maintain Goodwill and intangibles 3,814 4,076 Directors’ report a presence in key markets. Other assets 1,804 3,550 In response to the high level of Provisions and other liabilities (1,698) (1,484) uncertainty associated with COVID-19, Wesfarmers took various actions to Total capital employed 9,625 12,114 further strengthen the Group’s balance sheet, including extending its available Net !nancial debt2 471 (2,116) committed debt facilities by $1.95 billion Net tax balances 278 (27) to $5.3 billion. The extension of debt Net right-of-use asset/(lease liability) (1,030) - facilities was secured at acceptable terms, with pricing well below the Total net assets 9,344 9,971
Group’s current overall cost of debt. 1 Balances reflect the management balance sheet, which is based on different classification and groupings than the balance sheet in the financial statements. Other finance costs decreased by Financial statements $42 million to $133 million, reflecting a 2 Net financial debt is net of cross-currency interest swaps and interest rate swap contracts. Excludes lease decrease in the effective cost of debt liabilities. Net cash position expressed as a positive. and lower average debt balances. The Group’s ‘all-in’ effective borrowing Cash capital expenditure cost decreased 0.2 percentage points (From continuing operations) to 4.93 per cent and its strong credit 2020 2019 ratings remained unchanged, with a rating from Moody’s Investors Services Year ended 30 June $m $m of A3 (stable) and rating of A- (stable) from Standard & Poor’s. Bunnings 511 470 Kmart Group 142 205
Impact of AASB 16 leasing Of!ceworks 40 42 Signed reports standard WesCEF 110 58 Wesfarmers has applied AASB 16 Industrial and Safety 59 83 from 1 July 2019, using the ‘modified Other 5 2 retrospective approach’, which Gross capital expenditure 867 860 does not require historical periods Sale of PP&E (299) (497) to be restated. On application of the standard, the Group recorded on its Net capital expenditure 568 363 balance sheet right-of-use assets of Net capital expenditure in discontinued operations - 464 $6,352 million and lease liabilities of $7,275 million, deferred tax assets Group (including discontinued) of $222 million, and derecognised ASX information and Shareholder $183 million of lease-related provisions, Gross capital expenditure 867 1,356 with a net impact of $518 million Sale of PP&E (299) (529) recognised as a leasing reserve and Net capital expenditure 568 827 resulting in a reduction in total equity.
Wesfarmers 2020 Annual Report 25 Operating and financial review
Year in review
Dividends interest in Coles during the period, including the third trading day after the bringing the total full-year dividend to record date, being 31 August 2020 to A key component of TSR is the 170 cents per share. The final dividend 18 September 2020. dividends paid to shareholders. and special dividend will be paid on The last date for receipt of applications The Group’s dividend policy considers 1 October 2020 to shareholders on the to participate in, or to cease or available franking credits, current company’s register on 26 August 2020, vary participation in the Plan, was earnings and cash flows, future cash the record date for both dividends. 27 August 2020. No discount will flow requirements and targeted credit Given the preference of many apply to the allocation price and the metrics. shareholders to receive dividends in Plan will not be underwritten. Shares The Board has determined to pay a the form of equity, the directors have to be allocated under the Plan will fully-franked final ordinary dividend of decided to continue the operation be transferred to participants on 77 cents per share, taking the full-year of the Dividend Investment Plan 1 October 2020. Given the Group’s ordinary dividend to 152 cents per (the ‘Plan’). The allocation price for strong credit metrics, any shares to share. The directors also determined shares issued under the Plan will be be issued under the Plan will be to pay a fully-franked special dividend calculated as the average of the daily acquired on-market and transferred of 18 cents per share, reflecting the volume weighted average price of to participants. distribution of after-tax profits on the Wesfarmers shares on each of the 15 sale of the Group’s 10.1 per cent consecutive trading days from and
Significant balance Fixed financial obligations Dividends per share sheet flexibility (includes special dividends) with net cash of $471 million 170 cents 300 FY202 152 250 3 200 FY19 178 150 FY18 223 Operating leases1 $8.5b 100 FY17 223 50 Bank facilities & bonds $2.3b FY16 186 0 16 17 18 19 20
ORDINARY DIVIDENDS SPECIAL DIVIDENDS
Other finance costs ($m) Debt maturity profile ($m) TSR4: Wesfarmers and ASX100 and weighted average (last 10 years) cost of debt (%)
FINANCE COSTS (LHS) FY20 BANK FACILITIES WESFARMERS LIMITED TSR INDEX FINANCE COSTS (LHS) CAPITAL MARKETS ASX100 ACCUMULATION INDEX WEIGHTED AVERAGE COST OF DEBT (RHS) CASH AT BANK AND ON DEPOSIT
350 7 500 300 6 400 250 5 0 200 4 300 (1,200) 150 3 200 100 2 (2,400) 100 50 1 0 0 (3,600) 50 16 17 18 19 20 20 21 22 23 10 11 12 13 14 15 16 17 18 19 20
1 Represents future undiscounted minimum rentals payable under non-cancellable operating leases. Post-AASB 16 undiscounted lease liability totals $8.2 billion. 2 Excludes a fully-franked special dividend of 18 cents per share, relating to the distribution of the after-tax pro!t on the sale of the Group's 10.1 per cent interest in Coles during the period. 3 Excludes a fully-franked special dividend of 100 cents per share, paid on 10 April 2019. 4 Assumes 100 per cent dividend reinvestment on the ex-dividend date, and full participation in capital management initiatives (e.g. rights issues and share buybacks). Source: Bloomberg.
26 Wesfarmers 2020 Annual Report Overview
! RISK
Wesfarmers recognises the
Further information on risk • Breaches of the Group’s Code of financial review and Operating importance of, and is committed management, including policies, Conduct to, the identification, monitoring responsibility and certification, can be and management of material risks • Failure to source goods or services found on page 86 of this annual report in an ethical and responsible manner associated with its activities across and in the corporate governance the Group. section of the company’s website at • Serious injury, safety or environmental incident The following information sets out www.wesfarmers.com.au/cg the major Group-wide risks. These are not in any particular order and Strategic Regulatory do not include generic risks such • Increased competition • Non-compliance with applicable as changes to macro-economic laws, regulations and standards conditions affecting business and • Ineffective execution of strategy • Adverse regulatory or legislative households in Australia, which would • Loss of key management personnel affect all companies with a large change Governance domestic presence and which could • Damage or dilution to Wesfarmers’ have a material effect on the future reputation or brands Financial performance of the Group. During • Digital disruption to industry • Currency volatility the 2020 financial year, the world structures was confronted with the impacts of • Adverse commodity price COVID-19. The Wesfarmers Group Operational movements is actively managing the continued • Reduced access to funding impact and uncertainty of COVID-19 • Loss of critical supply inputs or by understanding and managing the infrastructure, including IT systems effects it has on the key risks set out • Loss of privacy or data breaches below. COVID-19 is therefore not • Business interruption arising from included as a separate risk. industrial disputes, work stoppages Directors’ report In line with the prior year, increased and accidents information on climate-related risks • Risks inherent in distribution and is provided on pages 68 to 78 of this sale of products annual report.
PROSPECTS
The continued impact of COVID-19 diversity and resilience of the Group’s The performance of the Group’s on customer demand, operations portfolio, it remains well-positioned industrial businesses will continue Financial statements and the broader economy present for a range of economic conditions. to be subject to international significant uncertainty for the Group’s The Group’s retail businesses will commodity prices, foreign exchange businesses. While consumers maintain their focus on meeting rates, competitive factors and spending more time at home is changing customer needs and seasonal outcomes. While demand likely to support higher demand in delivering even greater value, quality from key end-markets is expected some of the Group’s businesses, and convenience for customers. to remain robust, earnings in the retail sales will be impacted by any Recent investments into Group WesCEF business are expected to further trading restrictions and the and divisional digital capabilities be impacted by weaker energy prices gradual removal of government will continue and are expected and lower margins in explosive grade stimulus measures, including early to support enhancements to ammonium nitrate. superannuation access, should the customer value proposition, Actions have been taken to address unemployment remain elevated. expansion of addressable markets the unsatisfactory performance in Signed reports Retail sales may also be impacted and delivery of operating efficiencies. Target, and Industrial and Safety, by some customer purchases in the Subsequent to the end of the and the Group will remain focused 2020 financial year being brought on the successful implementation of forward from the 2021 financial year. financial year, Wesfarmers concluded the strategic review of Target. The these actions. The Group’s businesses expect to review determined that the best The Group will continue to develop continue to incur additional operating commercial outcome is for Target to and enhance its portfolio, building costs as they prioritise the safety of continue to operate as a stand-alone on its unique capabilities and customers and team members in a business within the Kmart Group. platforms to take advantage COVID-19 environment. The strategy for Target will continue of growth opportunities within Despite this uncertainty, the Group’s to prioritise online growth, with a existing businesses, recently portfolio of cash-generative focus on improving the product acquired investments and to pursue businesses with leading market offer in the destination categories of transactions that create value for ASX information and Shareholder positions is well-placed to deliver soft home and apparel. In addition, shareholders over the long term. satisfactory shareholder returns over a disciplined approach to capital the long term. Given Wesfarmers’ allocation will result in a progressive strong balance sheet, and the reduction in the size of the store network over time.
Wesfarmers 2020 Annual Report 27 Operating and financial review
Bunnings
Founded in 1886 in Western Australia, Bunnings opened its first warehouse in Sunshine, Melbourne in 1994. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry.
Throughout COVID-19, Bunnings continued to service the needs of its customers in the rapidly changing environment, ensuring a reliable supply of key products for both DIY and trade customers."
28 Wesfarmers 2020 Annual Report Overview
YEAR IN REVIEW
Revenue EBT financial review and Operating $14,999m $1,826m
2020 14,999 2020 1,826 2019 13,166 2019 1,626
2018 12,544 2018 1,504 2017 11,514 2017 1,334 2016 10,575 2016 1,213
Key financial indicators Governance
Post Pre PROSPECTS AASB 16 AASB 16 For the year ended 30 June 2020 2020 2019 2018 2017 2016 Across Australia and New Zealand, Revenue ($m) 14,999 14,999 13,166 12,544 11,514 10,575 Bunnings remains focused on driving growth through our strategic pillars Earnings before tax ($m) 1,826 1,852 1,626 1,504 1,334 1,213 of price, range and service. Capital employed (R12) ($m) 3,146 2,997 3,220 3,045 3,192 3,312 We are continuing to create better Return on capital employed (R12) (%) 58.0 61.8 50.5 49.4 41.8 36.6 experiences for customers and bringing Cash capital expenditure ($m) 511 511 470 497 367 533 them more value and convenience. A broader addressable market across Directors’ report home and lifestyle and commercial offers many opportunities for further growth in both consumer and commercial markets, with new category opportunities and tailored product ranges to suit the needs PERFORMANCE DRIVERS of customers. While the outlook remains uncertain, Revenue for Bunnings increased permanent closure of seven New Zealand Bunnings’ trading performance in the 13.9 per cent to $14,999 million. Total stores and the accelerated rollout of the 2021 financial year is expected to store sales growth of 14.7 per cent online offer. moderate following the extraordinary was achieved during the year, and growth in the second half of 2020, A number of initiatives were introduced Financial statements which in part reflects customer store-on-store sales also increased to enhance the customer experience purchases brought forward from the 14.7 per cent. Bunnings recorded both in store and online, and increase 2021 financial year. earnings of $1,852 million, an increase convenience for customers, including of 13.9 per cent on last year. a fully-transactional website across Bunnings will continue to accelerate the The Australian bushfires and COVID-19 Australia and New Zealand, the rollout development of its digital offer, working had a significant impact on Bunnings’ of Click and Deliver, a contactless Drive hard to make sure our customers operations and the communities it serves. and Collect service and the release of continue to have a great experience The strength of the full year earnings a Product Finder App. both in-store and online. With a fully-transactional offer now available result reflects the continued execution of For commercial customers, Bunnings across Australia and New Zealand, the strategic agenda as well as increased introduced a digital self-checkout option more digital initiatives will be rolled out demand for Bunnings products in via mobile for PowerPass customers, Australia, and in New Zealand following to engage both retail consumers and and completed the acquisition of Signed reports commercial customers. the reopening of temporarily closed stores Adelaide Tools, which will enable due to government-mandated trading Bunnings to deliver even more choice We will also maintain our strong restrictions. Bunnings responded to this and convenience for trade customers. commitment to cost control, changing environment by adapting its strengthening the core of the Bunnings Return on capital increased from operations and accelerating its digital business and continuing to invest in 50.5 per cent to 61.8 per cent, innovation to ensure that customers service, value and growth initiatives. reflecting earnings growth as well could safely get access to the products As always, the community remains at the they need. as the continuation of the property recycling program, disciplined capital heart of who we are and what we do, and While disciplined cost control remained a management and favourable but Bunnings will continue to support the focus throughout the year, approximately temporary working capital movements communities where our stores operate. $20 million was invested in additional prior to the end of the year. I would like to thank our team and our cleaning, security and protective suppliers for their hard work and ASX information and Shareholder equipment to operate safely in response At the end of the year, there were 274 warehouses, 68 smaller format commitment to meet the needs of our to COVID-19. In addition, costs of customers during a challenging year. approximately $70 million were incurred stores, 30 trade centres, as well in the second half as a result of trading as six Adelaide Tools stores in the restrictions in New Zealand, the Bunnings network. Michael Schneider MANAGING DIRECTOR
BUNNINGS GROUP 29 Operating and financial review
Bunnings
OUR BUSINESS OUR MARKET Bunnings is expanding its brand reach across Bunnings is the leading retailer of home Bunnings caters for retail and its market through the improvement and lifestyle products in commercial customers across the home Australia and New Zealand, and a major and lifestyle market in Australia and opening of new stores, supplier to project builders, commercial New Zealand, operating from a network flexible formats, digital tradespeople and the housing industry. of large warehouse stores, smaller innovation and commercial Bunnings is focused on creating value format stores, trade centres, and frame relationships. The focus for its customers over the long term, and truss sites, as well as online. based on four interlinked principles: a Bunnings is expanding its brand is on creating value for winning offer to customers; an engaged, reach across its market through the customers and delivering focused and committed workforce; opening of new stores, flexible formats, the best offer everywhere, business behaviour that builds trust; digital innovation and commercial be that digital, in-home, and sustainable satisfactory relationships. The focus is on creating shareholder returns. value for customers and delivering the in-store or on-site. Bunnings employs more than best offer everywhere, be that digital, 48,000 team members across Australia in-home, in-store or on-site. and New Zealand and its stores stock more than 45,000 products, with an expanded offer available through a special-order range both online and in-store, as well as through trusted sellers as part of Bunnings’ online marketplace, Bunnings MarketLink.
30 Wesfarmers 2020 Annual Report Overview
SUSTAINABILITY financial review and Operating People The next financial year will see a focus on While traditional areas of community harnessing the knowledge and feedback support were temporarily unavailable Team members are the most important of the Bunnings team, implementing due to COVID-19 restrictions, Bunnings part of the Bunnings business and their controls to reduce critical risks, and adapted quickly to find innovative ways of safety and wellness remains the highest broadening wellbeing support for the team. connecting with the community. To ensure priority. During the year, there was a four Bunnings revised its Inclusive Leadership groups who had sausage sizzles planned per cent reduction in the number of during the first weeks of lockdown could injuries recorded and an eight per cent Awareness training program to focus on practical solutions, the benefits of diverse find new ways to fundraise, donations of reduction in the Total Recordable Injury a $500 gift card were made to more than Frequency Rate (TRIFR). and inclusive teams, unconscious biases and benefits of workplace flexibility. 3,000 community groups representing Key safety initiatives included leveraging The program has been run with over an investment of over $1.7 million. the Bunnings internal social media 350 complex managers, operations As local community activities were Governance platform, Workplace, to consult and managers and store support leaders. paused, Bunnings instead made the engage with the team and share unprecedented move to provide an learnings across the business, as well Community additional $1.3 million in direct as improving the performance of safety community contributions to charities reporting for sites. During the year, Bunnings stores helped including The Good Friday Children’s Throughout the year, cross-functional raise and contribute almost $43 million Hospital Appeal, The Sydney Children’s learning teams were introduced to review through more than 72,000 community Hospital Gold Telethon Appeal, serious incidents and a critical risk activities. Hummingbird House, The Salvation program began, with assessment, In November 2019, Bunnings team Army Red Shield Appeal, as well as analysis and verification across each members in Australia hosted a national Lions groups across Australia and critical risk commencing. sausage sizzle to raise funds for those New Zealand.
Wellness was a key focus during the year impacted by recent bushfires and the Bunnings team members were also Directors’ report with trials conducted on a wellbeing app continued drought. More than $600,000 keen to maintain their support of local and on-site wellbeing champions. Best was raised and contributed to GIVIT, community groups and an internal care for the team was strengthened with which facilitate donations of items for competition was launched, with the release of 12 new ‘mind matters’ people in need. engaging team-based challenges. cards focusing on mental health and Team members across Australia and Winning teams received a donation wellbeing. New Zealand also hosted sausage sizzles to contribute to a local charity of the COVID-19 presented new challenges in January 2020, to raise funds for those team’s choice, resulting in more than requiring rapid changes to ensure the affected by the Australian bushfires. More 180 community groups who will receive safety and wellbeing of the Bunnings than $850,000 was raised and donated contributions of over $1.0 million team and customers. Changes were to the Australian Red Cross Disaster to assist vulnerable communities. made to operational activities, layouts Relief and Recovery Fund. In total, over $4.0 million will be of stores, and systems and processes Bunnings supported FightMND contributed for COVID-19 support for Financial statements to ensure the business could continue (a fundraising organisation to find a the community. Once government to safely trade during the pandemic. cure for Motor Neurone Disease) with restrictions are eased, Bunnings looks A dedicated ‘Stronger Together’ online Big Freeze beanies sold in all Australian forward to resuming its grassroots Workplace group was created to provide stores and online. The business also approach to community involvement and additional mental health resources hosted the Bunnings Warehouse Big fundraising in a safe and measured way. to support team members during the Freeze Facebook event contributing challenges of COVID-19. $500,000. In total, $1.3 million was raised and contributed to FightMND.
Safety performance Community contributions Waste
(from continuing operations) (from continuing operations) (from continuing operations) Signed reports
TOTAL RECORDABLE INJURY DIRECT INDIRECT RECYCLED DISPOSED FREQUENCY RATE (TRIFR)1
10.3 $42.9m 61.8 kt 2020 10.3 2020 9.4 33.5 2020 32.8 29.0 2019 11.2 2019 5.4 44.6 2019 31.0 27.8 2018 11.6 2018 5.0 41.7 2018 25.7 34.1 2017 18.92 2017 4.4 38.8 2017 27.9 28.4 2016 22.62 2016 3.7 34.2 2016 42.0 31.1 ASX information and Shareholder
1 TRIFR is the number of lost time and medical treatment injuries per million hours worked. 2 Prior to 2018, Bunnings reported an all injury frequency rate (AIFR) which is the number of 'all' injuries per million hours worked.
Wesfarmers 2020 Annual Report 31 Operating and financial review
Energy efficiency Bunnings continued to work towards its target of reducing emissions by 10 per cent by 30 June 2025, based on a 2018 baseline that factors in continuing growth of the store network. Since the end of the 2020 financial year, Bunnings accelerated its plans to reduce emissions, targeting net zero Scope 1 and 2 emissions by 2030. Bunnings continued to increase the generation of renewable power via solar photovoltaic (PV) installations across the network. During the year, 35 sites had solar PV systems installed with 67 sites in total completed at 30 June 2020. A further 25 systems are scheduled for completion in the next financial year, as well as expanding solar capability to 10 pre-2018 installed smaller systems. To accelerate energy efficiency across the store network, LED lighting is a standard Bunnings strengthens its long-term inclusion for all newly built Bunnings stores commitment to timber sourcing and stores are being gradually retrofitted across the existing network. As at the end For almost two decades, Bunnings certified forests (e.g. FSC or PEFC) of the financial year, 149 warehouses, has committed to ensuring all timber by December 2020. 12 smaller format stores and three trade and wood products are sourced from Bunnings continued to work with centres were using LED lighting. On a legal and well-managed forests. like-for-like basis, LED lighting has been suppliers to assist in the transition shown to reduce energy consumption In line with this commitment, it has from demonstrated progress to by more than 20 per cent per store. had a zero-tolerance approach to full certification to ensure the illegally-logged timber since 2001, long-term efforts and commitment During the year, daylight and motion and has supported numerous to responsibly sourced timber sensor technology was trialled sustainable timber initiatives, is maintained. in conjunction with LED lighting, including the World Wildlife Fund indicating energy consumption Bunnings also collaborated with (WWF) Global Forest Trade Network. the Australian and New Zealand savings of 25 per cent. Daylight and With support from WWF in 2017, motion sensors are to be integrated timber industries in a trans-Tasman Bunnings delivered the first Forest sustainable forest management into selected future LED upgrades Stewardship Council (FSC) certified across the network. standard reference committee, range of Merbau decking and which will support sustainable forest screening products to customers Responsible sourcing management in both countries. As across Australia and New Zealand. part of this collaboration, Bunnings Bunnings’ robust ethical sourcing and Established in 2003, the Bunnings is supporting the review of the modern slavery framework continued to Responsible Timber Sourcing Policy Responsible Wood Sustainable underpin its operations. Bunnings reported was revised in August 2018, to Forest Management Standard 168 critical breaches across 39 suppliers in include a commitment that all timber (AS 4708) for wood and wood FY2020. Although Bunnings reported more in products originating from natural products sourced from sustainably breaches than the prior year, its risk profile forests will originate from third-party managed forests in both countries. remains the same and is supported by continuous improvement in reporting.
Greenhouse gas emissions Ethical sourcing audit (from continuing operations) program findings SCOPE 1 & 21
262.6 ktCO2e 196 2020 262.6 NUMBER OF SUPPLIERS COVERED BY THE AUDIT PROGRAM1 2019 269.5 2018 259.7 Suppliers part of the audit program 2017 250.1 but not audited during the !nancial year2 106 1 There were 196 active suppliers in the 2016 251.1 Suppliers audited during the !nancial audit program as at 30 June 2020. year with no critical breaches 51 2 The supplier may be audited every 1 Scope 1 and 2 data includes emissions for two years if it had no previous findings. Suppliers audited during the !nancial businesses where we have operational control 3 In FY2020, there were 168 critical year with critical breaches identi!ed3 39 under the NGER Act, and our emissions in breaches across 39 suppliers. New Zealand.
32 Wesfarmers 2020 Annual Report Overview
STRATEGY Bunnings provides its customers with the widest range of home improvement and lifestyle products and is committed to delivering the best service supported by our policy of lowest prices every day. Bunnings sets out to attract high-quality team members and to provide them with a safe and rewarding working environment. financial review and Operating Growth strategies Achievements Focus for the coming years
More customer – New 'Lower Price' action drove more unit sales – Re-invest in price by simplifying processes and lowering costs value – Strong investment in price – Bring lowest prices to life – More products at lower price 365 days – not just as – Create more value for customers on products that matter promotional buys most to them – Launch of the 'Do More Spend Less' campaign – Deliver low prices through lowering the cost of goods
Better customer – Accelerated digital offer – Better customer experiences and deeper engagement: digital, experiences – Consistency in service basics lifted in-store, in-home and on-site – Improved stock availability – Build on our range of services, both in-store and online – Greater product and project knowledge – Make it easier for customers – Further enhancements to PowerPass trade accounts – Create great experiences for customers Governance – More team member experts to provide specialist advice
Greater brand – Opened 17 new trading locations, including six Adelaide – Network expansion opportunities reach Tools stores and one replacement store – Targeted store reinvestment – Significantly expanded digital ecosystem – Adelaide Tools growth opportunities – Online and digital strategy – Existing store reinvestment
Deeper – Created more value and deeper relationships – Continue to leverage core strengths of a total market capability: commercial – Leveraged the network for customer convenience – stores, trade centres, in-field and digital engagement stores and trade centres – Wider market focus to expand selling opportunities – Improved service with more localised engagement – Over 500 dedicated trade-focused team members Directors’ report – Adelaide Tools acquisition – Expanded range for trade customers
More – Expanded ranges across many product categories – Creating, leveraging and responding to lifestyle trends, technology merchandise – Further product and project innovation with wider ranges, trends and environmental and economic changes innovation new products and more in-store displays – Development and implementation of services that complement the – Launched online marketplace, Bunnings Market Link core DIY offer – Products merchandised by product type not brand for – Provide more inspiration, innovation and information ease of shop – Expand online offer – Rework space to make way for new categories and ranges
RISK Financial statements Bunnings recognises that taking appropriate business risks is a critical aspect of generating acceptable business returns. In doing so, it seeks to appropriately manage risks to minimise losses and maximise opportunities. Risks deemed unacceptable in terms of the business’ risk appetite are subject to appropriate control and mitigation measures to reduce the negative impact on the business. The level of controls implemented is commensurate with the impact (likelihood and consequence) on the business from the risk occurring. Bunnings is actively managing the impact of COVID-19 by understanding the effect it has across all key risk areas as well as by managing the direct implications identified below.
Risk Mitigation Signed reports COVID-19 – Continued focus on providing a COVID-safe environment for team members, customers and suppliers – Active monitoring of changing consumer behaviour to ensure that customer expectations continue to be met – Proactive management of inventory position to accommodate increased volatility in demand
Safety – Continued focus on safety including targeted in-store awareness campaigns
Talent recruitment – Strategies directed at creating and maintaining status as an employer of choice and retention – Succession planning, retention and development plans
New and existing – Relentless focus on strategic pillars of ‘lowest price, widest range and best service’ competitors – Ongoing strategies to increase customer centricity and deepen customer engagement
Reputation – Strong culture of ‘doing the right thing’ ASX information and Shareholder – Focus on ethical sourcing and product standards – Ongoing regulatory compliance training
Data and IT security – Strategy built around protection, detection and responding to threats – Market leading technology to protect against cyber incidents – Strong internal processes to protect and control data access
Wesfarmers 2020 Annual Report 33 Operating and financial review
Kmart Group
The Kmart Group comprises Kmart, Target and Catch and operates 522 stores across Australia and New Zealand and employs more than 45,000 team members. The Group is committed to providing a satisfying shopping experience for its customers both in stores and online.
In a volatile year, which included the challenges of COVID-19, Kmart Group remained focused on continuing to serve our customers when they needed us most, keeping our team and customers safe, and putting our business in a strong position for the future.”
34 Wesfarmers 2020 Annual Report Overview
YEAR IN REVIEW
Revenue EBT financial review and Operating $9,217m $410m
2020 9,217 2020 410 2019 8,713 2019 550
2018 8,837 2018 660 2017 8,528 2017 543 2016 8,646 2016 275
Key financial indicators Governance Post Pre AASB 16 AASB 16 For the year ended 30 June 20201 20201 2019 20182 2017 20163 PROSPECTS Revenue ($m) 9,217 9,217 8,713 8,837 8,528 8,646 In an uncertain and volatile environment, Earnings before tax ($m) 410 413 550 660 543 275 Kmart Group is well-positioned for the Capital employed (R12) ($m) 2,011 1,978 1,872 2,013 2,253 3,629 future. While anticipating customer demand will continue to be difficult in the Return on capital employed (R12) (%) 20.4 20.9 29.4 32.8 24.1 7.6 near term, the business will remain focused Cash capital expenditure ($m) 142 142 207 293 225 292 on the customer value proposition and delivering sustainable long-term returns. 1 The 2020 earnings before tax for Kmart Group excludes pre-tax impairment of the Target brand name Kmart will focus on investing for future Directors’ report and other assets of $525 million and restructuring costs and provisions of $110 million, and includes $9 million of payroll remediation costs relating to Target. growth, including developing technology 2 The 2018 earnings before tax for Kmart Group excludes the pre-tax non-cash impairment of $306 million capabilities and re-platforming the for Target. website, as well as the successful 3 The 2016 earnings before tax for Kmart Group includes $145 million of cash restructuring and provision conversion of Target stores, including costs to reset the Target business, but excludes the non-cash Target impairment of $1,266 million. the new K Hub small format. Implementing the Target restructuring PERFORMANCE DRIVERS will continue next year with a focus on improving the commercial viability of the smaller and more simplified business. Kmart Group’s revenue from continuing impacted by lower sales as well as higher Following the completion of the operations increased 7.2 per cent to levels of clearance activity due to announced network changes, the scale $9,217 million for the year. Excluding COVID-19. These impacts more than of the Target business will be significantly Financial statements significant items and payroll remediation offset the continued focus on cost control reduced, thereby decreasing its impact costs, earnings from continuing operations in the business. on the overall results for Kmart Group. of $422 million were 21.9 per cent below A strategic review of Target was undertaken Kmart Group expects to convert up to the prior year. Significant items incurred during the year, resulting in a significant 40 large format Target stores to Kmart during the year related to actions taken restructure to simplify its operating model stores and additional 50 Target Country to accelerate the growth of Kmart and and reduce its cost base. The review stores to K Hub stores. Upon successful address the unsatisfactory performance determined that Target should continue to conversion, the much larger network will of Target, and included $525 million of operate as a largely stand-alone business unlock an additional scale efficiencies pre-tax, non-cash impairments and within the Kmart Group, while executing the to underpin Kmart’s future growth. $110 million of restructuring costs and previously announced network reductions. provisions. Target also incurred $9 million Target will continue to improve the offer in payroll remediation costs. Physical distancing measures and an in destination categories and manage increased preference for customers to its remaining lease portfolio to achieve Signed reports Kmart’s total sales increased shop online resulted in significant growth in optimal commercial outcomes for the 5.4 per cent for the year and comparable online sales of 136 per cent for Kmart and Kmart Group. sales increased by 4.3 per cent. Kmart 116 per cent for Target in the second half. recorded solid earnings for the year Catch will focus on growing gross despite challenging retail conditions, cost During the year, Kmart opened nine new transaction value by accelerating the inflation due to the implementation of the stores, closed one store and completed expansion and improvement of its new enterprise agreement, higher 14 store refurbishments, while Target customer value proposition. This will shrinkage and unfavourable foreign closed six stores. require significant investment in exchange movements impacting the Catch generated revenue of $364 million technology, marketing and capabilities, result relative to the prior year. Kmart’s in the period since acquisition. Gross impacting earnings in the 2021 financial earnings for the year also reflected transaction value increased 49.2 per cent year. Catch will continue to broaden the investment of approximately $30 million in the period since acquisition with strong range of categories and brands available associated with the development of its growth in both in-stock and marketplace in both its in-stock and marketplace ASX information and Shareholder retail technology and digital capabilities, offerings, and ongoing growth in Club offerings, and leverage assets across including investment in Anko. Catch subscriptions. Since acquisition, the Wesfarmers Group. Target’s total sales decreased Catch has invested in marketing and 2.6 per cent for the year and comparable capabilities, and implemented a number Ian Bailey of customer-driven initiatives to leverage sales decreased by 0.8 per cent. Target MANAGING DIRECTOR the Wesfarmers Group. recorded a loss for the year, with earnings KMART GROUP 35 Operating and financial review
Kmart
OUR BUSINESS OUR MARKET Kmart’s total sales increased 5.4 per cent for Kmart was established in 1969, with Kmart operates in the clothing, the year and comparable the opening of its first store in Burwood, homewares and general merchandise Victoria. Kmart operates 239 stores retail sector. This sector is competitive sales increased by throughout Australia and New Zealand, and comprises department stores, 4.3 per cent. Kmart offering customers a wide range of specialty retailers and a growing online recorded solid earnings everyday low-priced products in channel. It is also characterised by an categories such as apparel and expanding presence of international for the year despite general merchandise. retailers, an increasing level of challenging retail Kmart employs more than 31,000 team direct sourcing and online growth. conditions. members, who are focused on the Kmart sources from both local and Kmart vision of delivering the lowest international suppliers, with product prices on everyday items for Australian sourcing offices in Hong Kong, China, and New Zealand families. Bangladesh, India and Indonesia.
36 Wesfarmers 2020 Annual Report Overview financial review and Operating
Governance Directors’ report
Target Catch
OUR BUSINESS OUR BUSINESS OUR MARKET
Target began as a drapery store in Catch is an e-commerce marketplace Catch operates in the online retail 1926 in Geelong, Victoria, and has which commenced operations in market in Australia and New Zealand, since grown to become a national 2006 and was acquired by Wesfarmers with the focus of delivering great value Financial statements apparel and general merchandise in August 2019, bringing highly and savings to customers. The online retailer with stores right across complementary skills in digital retail retail sector is highly competitive Australia. Its objective is to provide and fulfilment to both Wesfarmers and comprises large multi-national quality and style at affordable prices. and the Kmart Group. businesses and domestic specialty Target employs more than 13,000 team Catch operates an online business online retailers. members across its stores, support model offering branded products on a Catch’s team of buyers and marketplace offices and direct sourcing operations first-party basis and a third-party online sellers search the world for the best – all focused on delivering high-quality marketplace. Its online operations are products from the biggest brands to bring products with contemporary style. supported by a leading technology our customers anything they want and platform and data capabilities and three everything they need. From fashion to OUR MARKET fulfilment centres located in Victoria. beauty, homewares, sports, technology, groceries, health and lifestyle, Catch has Signed reports Like Kmart, Target participates in the millions of products at low prices. Australian clothing, homewares and general merchandise retail sector. Target’s strategy is focused around delivering elevated style and quality through an optimised store network and an engaging online proposition. This is supported by a strong brand heritage. ASX information and Shareholder
Wesfarmers 2020 Annual Report 37 Operating and financial review
SUSTAINABILITY
Human rights and Kmart finished the 2020 financial year During this year, Kmart Group also ethical sourcing with a 35 per cent reduction in its Total employed four Indigenous Employment Recordable Injury Frequency Rate Advisors across Queensland, New South Kmart Group acknowledges its (TRIFR) to 13.6, while Target achieved Wales, Western Australia and Victoria to responsibility to respect human rights a seventh consecutive year of improved support the meaningful employment of and promote environmental sustainability safety performance with a 26 per cent Indigenous people. By the end of the within its supply chain. TRIFR reduction to 12.3. Kmart Group 2020 financial year, there were a total of During the 2020 financial year, Kmart recorded a combined TRIFR of 12.8. 530 Aboriginal and Torres Strait Islander and Target continued their efforts to Earlier this year, Kmart Group team members engaged in active strengthen the Kmart Group Ethical implemented a comprehensive COVID-19 employment at Kmart and 178 at Target. Sourcing Program with a focus on risk control strategy in response to improving modern slavery risk mitigation COVID-19 that enabled all Kmart Group Community controls and expanding the program sites to provide a safe working and Throughout the 2020 financial year, beyond the retail merchandise supply shopping environment and comply with Kmart Group continued to work with chain to capture goods not for resale government restrictions. The strategy local communities to meet a diverse and service providers. consists of a range of measures in range of needs with a focus on Major achievements included, among relation to reporting, hygiene measures, supporting the physical and mental others, the rollout of the new Kmart indoor capacity limits, social distancing wellbeing of young people and their Group Ethical Sourcing Code and compliance and consumables supply. families. Kmart Group recognises the accompanying audit program, which importance of its community work, incorporates new minimum standards Diversity and inclusion particularly this year, with the impacts to mitigate the risk of modern slavery. Kmart Group recognises that a diverse of the Australian bushfires on local Kmart and Target also endorsed the Call and inclusive place to work and shop communities and the challenging to Action COVID-19: Action in the Global will enable its businesses to build strong economic conditions the community Garment Industry, which aims to generate connections with team members and sector face due to COVID-19. action across the global garment industry customers, while promoting innovation This financial year, Kmart contributed to protect workers’ income, health and and better business decisions. directly and indirectly more than employment, and support employers A key strategic priority of Kmart Group is $7.2 million, Target almost $1.1 million during the COVID-19 crisis. to achieve gender balance with a target and Catch more than $100,000 to The complexity and depth of the Kmart of 40 per cent women, 40 per cent men charities and community groups. and Target supply chains remains a key and 20 per cent of either gender or A significant component of these challenge. Accordingly, the focus will be gender diverse in leadership roles. In the donations went towards the Australian on increasing traceability beyond the tier 2020 financial year, Kmart experienced bushfire relief, totalling over $1.0 million, one supply chain in the future. growth of women in leadership roles including donations by Kmart, Target from 44 per cent to 45 per cent. Target and Catch and customer donations. Health, safety also improved its gender balance, with Kmart Group thanks its customers for and wellbeing women in leadership roles representing their generous support of communities 51 per cent, increasing from 50 per cent affected by bushfires and the contributions Kmart Group is committed to improving last year. the health, safety and wellbeing of team they made to both the Kmart and Target members and providing a safe shopping Bushfire Relief Appeals. experience for its customers.
Safety performance Waste Community contributions (from continuing operations) (from continuing operations) (from continuing operations)
TOTAL RECORDABLE INJURY RECYCLED DISPOSED DIRECT INDIRECT FREQUENCY RATE (TRIFR)1 2 2 12.8 76.1 kt $8.4m 2020 12.82 2020 61.3 14.8 2020 1.9 6.5 2019 19.4 2019 58.6 16.0 2019 1.4 6.0 2018 19.1 2018 70.9 24.0 20181 1.5 8.4 2017 63.6 25.3 20171 2.2 10.5 1 TRIFR is the number of lost time and medical 1 treatment injuries per million hours worked. 2016 68.6 21.6 2016 2.2 9.9
2 Includes Catch injuries and hours. 1 Includes discontinued operations. 2 Includes Catch contributions (Direct: $50,000 and Indirect: $50,036).
38 Wesfarmers 2020 Annual Report Overview
Environment As a large retailer of products that consume financial review and Operating natural resources in many steps of the production process, Kmart Group has a responsibility to use natural resources responsibly and source materials in a way
that minimises environmental impact. In the 2020 financial year, major achievements included: − Waste diversion from stores and distribution centres across Kmart Group improved from 79 per cent last financial year to 81 per cent Governance this financial year. − Electricity use in Kmart Group stores (per square metre) was reduced by six per cent year-on-year. Kmart trials a Quiet Space for customers − Kmart Group's membership of In February 2020, Kmart commenced Some of the environmental changes TechCollect funded the collection a pilot of an accessibility initiative that occur during a Quiet Space and recycling of 303,893 kilograms called Quiet Space. This offers session include: dimmed store of complying e-waste, including customers the opportunity to lighting; lower-volume store music; televisions, computers and shop in a low-sensory environment registers and phones; minimal use peripheral devices. with reduced noise, lighting and of equipment on the shop floor; − Development of new sustainable limited distractions. The introduction and store signage indicating packaging principles and standards of Quiet Space has assisted several high-sensory areas. Directors’ report that align with the Australian customers to access Kmart stores To support Quiet Space, Kmart has Packaging Covenant Organisation’s who may react differently to sensory partnered with the peak autism Sustainable Packaging Guidelines information, including people on the bodies across Australia and New and the Australian Government’s autism spectrum or with varying Zealand and Kmart’s disability 2025 goals and national waste policy. mental health conditions. Sensory employment service partners. Quiet Since the end of the 2020 financial year, information refers to information that Space partners have supported Kmart Group accelerated its plan to an individual’s brain collects from the Kmart with a range of educational reduce emissions, targeting net zero surrounding environment, including resources for leaders and team Scope 1 and 2 emissions by 2030. taste, smell, sound, sight and touch. members within participating stores. Kmart Group also publicly committed to Kmart is currently offering the Kmart is currently conducting a Quiet Space trial in 26 stores a number of time-bound environmental post-implementation review of the Financial statements commitments under the Kmart and across Australia and New Zealand pilot and is connecting with each Target 'Better Together' sustainability operating from 2 pm to 3 pm and partner and their networks to better program relating to energy and climate, 6 pm to 7 pm every Wednesday, understand the positive impacts and sustainable materials, waste and the providing an accessible option for opportunities to improve the initiative. circular economy. customers to shop both in and outside core business hours. Meeting these commitments will be a key focus for the Kmart Group in the coming years.
Greenhouse gas emissions Ethical sourcing audit
(from continuing operations) program findings Signed reports SCOPE 1 & 21
303.7 ktCO2e 1,241 2020 303.7 NUMBER OF SUPPLIERS COVERED BY THE AUDIT PROGRAM1 2019 318.6 2018 330.8 Suppliers part of the audit program 2017 360.2 but not audited during the !nancial year2 186 1 There were 1,241 active suppliers in the 2016 414.2 Suppliers audited during the !nancial audit program as at 30 June 2020. 2 year with no critical breaches 1,021 The supplier may be audited every ASX information and Shareholder 1 Scope 1 and 2 data includes emissions two years if it had no previous findings. Suppliers audited during the !nancial for businesses where we have operational 3 In FY2020, there were 44 critical year with critical breaches identi!ed3 34 control under the NGER Act, other known breaches across 34 suppliers. non-reportable Australian-based emissions over which we have control, and our emissions in New Zealand and Asia.
Wesfarmers 2020 Annual Report 39 Operating and financial review
KMART - STRATEGY Kmart’s vision is to provide families with everyday products at the lowest prices. Kmart will continue to drive sustainable growth through a focus on making Kmart a great place to shop that is simple to run and delivering better products at lower prices. The business is focused on leveraging the store network and evolving digital capability to ensure Kmart provides customers with a shopping experience that is seamless between channels. The business is focused on improving availability of its products while reducing inventory and is committed to maintaining its price leadership position in the market.
Growth strategies Achievements Focus for the coming years
A great place – Continued strong growth of the online channel through – A rewarding customer shopping experience through all channels to shop that is the expansion of the Click and Collect service – Continued development of the online offer while leveraging store simple to run – Opened nine new stores (including two replacements) network infrastructure and completed 14 store refurbishments during the year – Simplifying ways of working in stores and supply chain despite the – Completed a strategic review of Target which identified rapid growth of store network opportunities to accelerate the growth of Kmart Group – Creating value for Kmart Group by converting up to 90 Target stores by converting suitable Target stores to Kmart stores to Kmart stores in the 2021 financial year, including the new K Hub – Implementation of productivity and cost improvement small format initiatives – Ongoing investment in the store network through new store openings and refurbishment
Better products – Continued market leadership in perception of lowest price – Leading the lowest price in a highly competitive market at even lower Increased proportion of products sourced through Elevating product desirability in the apparel category prices – – strategic relationships with the right factories – Profitable growth through increased volumes and improved product offering – Maintaining strong brand perception for on-trend everyday items – Leveraging data insights to drive better decisions
TARGET - STRATEGY Target is focused on its vision of inspiring families to live better by making it easy for families to afford quality and style. Target has accelerated its strategy to deliver a more focused product offering, operate a simplified store network, make the end-to-end customer journey easy and personalised, irrespective of channel, and ensure the customer experience leverages Target and the Kmart Group’s assets to lift digital engagement. Target is continuing to reduce complexity and above-store costs to transform its operating model to reflect the smaller store network.
Growth strategies Achievements Focus for the coming years
Stabilise – Continued improvement of processes and disciplines – Further simplification of end-to-end operating model and business performance across merchandise and sourcing functions processes following the – Stock levels and inventory health well managed – More focused offer progressively re-weighted towards apparel, soft restructure – Stock keeping unit rationalisation continued home and toys – Quality and style standards reset – Stronger elevation of quality and style to provide a clearly differentiated offer – Increased focus on fabric mix and sustainability
Optimise and – Following a strategic review, announced a number – Acceleration of store network plan, focused on creating value for leverage store of actions to simplify the business, optimise the store Kmart Group with approximately 70 store closures and up to 90 store network network and reduce the cost base conversions to Kmart stores in the 2021 financial year – Reduced average lease tenure and overall lease – Focus on leveraging the store network to support increased customer commitments, improving capital structure and flexibility convenience across all channels (e.g. Click and Collect enhancement) of the store network
Expand and – Improved availability in store ranges and expansion – Online fulfilment and leverage distribution centre capacity, including enable online of exclusive ranges automation – Increased store fulfilment – Enhanced user digital and in-store experience – Foundational app improvements – Improved website including content and site personalisation – Order management system commissioning – Improved in-store collection experience to drive store traffic – Continued app advancement
CATCH - STRATEGY Catch’s vision is to be the trusted destination where Australians start their online shopping journey. The business leverages its unique Australian brand identity to engage and reward its customers with an emphasis on range, value and the shopping experience. Catch will continue to invest in accelerating the expansion and improvement of its customer value proposition. Catch will continue to broaden the range of categories and brands available in both its in-stock and marketplace offerings, and leverage assets across the Wesfarmers Group.
Growth strategies Achievements Focus for the coming years
Invest in – Continued focus on providing a market-leading, trusted – Maintain customer-centric focus with an emphasis on providing technology and secure online shopping experience an engaging and rewarding shopping experience platform and – Expanded Catch’s fulfilment centre network with – Ongoing investment in marketing the Catch website, mobile apps fulfilment significant investments in additional warehouse facilities and customer loyalty programs capability and warehouse automation equipment – Continued development of Catch’s data capabilities to provide – Improved Catch’s fulfilment capabilities to meet evolving better customer insights customer preferences including the launch of Click and – Continued enhancement of customer fulfilment capabilities Collect via the Target store network by leveraging the Kmart Group store network infrastructure
40 Wesfarmers 2020 Annual Report Overview
Growth strategies Achievements Focus for the coming years
Expand product – Growth in the in-stock product range including – Continued expansion of product offer range onboarding an exciting range of market-leading brands – Leveraging data insights to drive merchandising and marketing
– Growth in the third-party seller network including activities financial review and Operating onboarding Target to the Catch marketplace
KMART AND TARGET - RISK Kmart and Target’s risks include foreign exchange rate fluctuations, new market entrants and the expansion of existing competitors, and ensuring that its products are sustainably and ethically sourced. Also, implementing the announced actions of the Target strategic review is being undertaken in an uncertain and competitive market. Kmart and Target are actively managing the impact of COVID-19 by understanding the effect it has across all key risk areas as well as by managing the direct implications identified below.
Risk Mitigation Governance COVID-19 – Continued focus on providing a COVID-safe environment for team members, customers and suppliers – Increased use of digital technologies to reduce supply chain length and increase flexibility – Increased stock weights in some product categories to accommodate volatility in customer demand
Competitor – Monitoring of competitor activity and consumer trends activity – Maintaining price leadership position in the market by making use of extensive overseas sourced ranges, in-house design capabilities and volume-driven efficiencies – Continuing to innovate the store format to improve the customer experience through new layouts and leveraging technology – Continuing to improve consistency of product quality – Analysis of business performance to identify future opportunity and clarify business proposition and purpose – Online proposition advancement to enhance customer experience, support in-store traffic and leverage the store network
Exchange rate – Hedging and product and pricing frameworks will be used to effectively manage foreign exchange movements volatility Directors’ report
Sustainability and – Ongoing improvements to environmental compliance across all factories ethical sourcing – Updates to Ethical Sourcing Code including integration of strategies to prevent instances of modern slavery – Further expansion of ‘Better Together’ program focused on making a positive difference to our people and our planet – Conducted product life cycle assessment for all merchandise as part of development of circular economy strategy
Execution of – Clarity of strategy with operational plans and governance related to key strategic initiatives Target review – Effective communication (internal and external) of related action plans outcomes – Clear accountabilities, objectives and performance indicators – Business simplification
Data and IT – Threat intelligence partnerships in place to monitor evolving cyber threats security – Dedicated team responsible for operational management and oversight of cyber security – Regular oversight provided to executive management to govern cyber security Financial Financial statements
CATCH - RISK
Catch’s key risks include new market entrants and the expansion of existing competitors and scaling at a sustainable pace to meet growing demand. The sector that Catch operates in is becoming more competitive as traditional bricks and mortar retailers increase e-commerce investment and existing online competitors invest in growth. Catch is actively managing the impact of COVID-19 by understanding the effect it has across all key risk areas as well as by managing the direct implications identified below.
Risk Mitigation
COVID-19 – Continued focus on providing a COVID-safe environment for team members Signed reports – Increased capacity to accommodate significant growth in demand
Competitor – Monitoring of competitor activity and consumer trends activity – Expanding in-stock and marketplace offerings by utilising Catch’s extensive domestic and international supply chains – Accelerating advertising investment leveraging Catch’s extensive in-house digital marketing expertise – Continuing to innovate Catch’s technology platform to enhance customer engagement and promote repeat purchasing behaviour – Continuing to maintain high standards of product quality and safety
Scaling the Catch – Investing in the development of Catch’s people capability to deliver on its strategic objectives while maintaining high standards team to service a of customer care and service rapidly growing – Recruiting top-tier talent across a range of functions including product sourcing, marketing and technology customer base
Data and IT – Threat intelligence partnerships in place to monitor evolving cyber threats security – Dedicated team responsible for operational management and oversight of cyber security ASX information and Shareholder – Regular oversight provided to executive management to govern cyber security
Wesfarmers 2020 Annual Report 41 Operating and financial review