Newsletter for Foundation Trust members

June 2014 MembershipMatters Chairman’s welcome elcome to our new integration of some infections (C diff) and the of Directors of the Trust. style of newsletter Scarborough disappointingly high number of Our lead Governor of the last Wwhich is designed and York patient falls and pressure ulcers four years, Helen Mackman, has to bring you more information Trusts. You that still occur. We are working recently completed her period of about what the Governors you can read hard on each of these issues office and is replaced by Margaret have elected are involved in, more about to improve, and are in no way Jackson. We thank Helen for the as well as an overview from some of these complacent. Waiting times at significant contribution she has me of the Trust’s position. developments in this newsletter. the two emergency departments made to the governance of the We will report formally at In addition, we are investing in have been too high at times in Trust, and welcome Margaret our Annual General Meeting in more front line nurses to ensure the year, but are improving. to the role. Helen will continue September, and in our annual the quality of care and patient We will be holding elections as a public governor for York. report and accounts, however experience are maintained for a number of seats on our I am always happy to receive in summary I can confirm that as strong as possible in these governing body over this summer, member comments on what the the Trust has completed the times of overall austerity. and there are details about this Trust is doing and any thoughts last year in a balanced financial The Trust has also achieved the later in the newsletter. I urge you have, you can email me at: position and with enough funds large majority of the caring targets you to vote in the elections [email protected]. Thank to continue investing in improved that we are set and aspire to. to ensure you continue to you for your ongoing support. facilities across all of our sites, as There have been some challenges, have a strong governor body Alan Rose, we committed to following the for example in the rates of providing oversight to the Board Chairman All it takes is an introduction…

Our staff have made a Emma Day, Matron in Elderly Staff from Graham Ward pledge to get onboard Medicine at Scarborough get behind the campaign the '#Hello my name Hospital, explained: “The trial is...' campaign which of the ‘Ask me my name’ calls upon staff to tell badges on Graham Ward is patients their name. going really well and we have The Twitter campaign was heard staff saying their name started by Dr Kate Granger, and introducing themselves a terminally ill doctor, who more than ever which is great. became frustrated with the “Following the pilot on number of healthcare staff who Graham Ward the Senior failed to introduce themselves Nursing Team will be rolling when she was an inpatient. out the campaign across Graham Ward at Scarborough the whole Trust through Hospital is the first ward to a series of presentations. adopt the campaign with Badges and posters have all staff proudly wearing also been produced to bright yellow badges which help remind staff to always say, “Ask me my name.” introduce themselves.”

Get involved: to become a member of York Teaching Hospital NHS Foundation Trust call 01904 631313 Email: [email protected] Join online: www.york.nhs.uk @YorkTeachingNHS York Teaching Hospital NHS Foundation Trust MembershipMatters June 2014 2

Orthopaedic surgery New car park opens at Scarborough Hospital at Bridlington Scarborough Hospital’s new The new car park is designated Planned operations for orthopaedic car park is now open, making for visitor and patient use patients on the East Coast are now life considerably easier for with other areas previously taking place at Bridlington Hospital. patients and visitors. used by patients and visitors Patrick Crowley, Chief Executive of The car park has been built available for staff use. York Teaching Hospital NHS Foundation on time and to budget and will Following feedback from Trust, said: “It is increasingly evident see a massive improvement patients, the car park also uses a that demand for beds for emergency for car parking on the new payment system. The new admissions is growing year on year, Scarborough Hospital site. available on site so the opening pay-on-foot system will ease the and is likely to get worse over time. For years there have been of an additional 262 new worries of those using the car “This causes us to cancel multiple complaints from visitors, spaces is being welcomed by park as users will pay at the end operations, which is clearly not ideal staff and patients alike with patient groups, local residents of their visit alleviating concern for our patients, frustrating for our regards to the limited parking and members of the public. about tickets running out. staff, and potentially endangers the sustainability and longer-term future of some of our elective services on the Scarborough site. “The amount of accommodation New 28-bed Fitzwilliam available at Bridlington Hospital provides us with the opportunity for a new orthopaedic ward and theatre complex designed around Ward opens the needs of our patients.” “A modular theatre has been In order to improve services, installed and the elective orthopaedic the Trust has undertaken service moved to Bridlington building work on Fitzwilliam Hospital as planned on 28 April, Ward to enable its bed following significant investment base to be increased from and months of work, including the 15 to 28 beds – creating a refurbishment of Kent Ward. From single inpatient ward at now on all but a small handful of the hospital, rather than planned orthopaedic cases will be two 15-bed wards. carried out in Bridlington, totalling Wendy Scott, Director of around 2,000 operations per year. Community Services, said: “We “Feedback from patients and staff are committed to the long term has been excellent and I would like to future of Malton Hospital. take this opportunity to thank everyone “We are in discussion with involved in this project for their hard Scarborough and Ryedale Clinical work to make the move a success.” Commissioning Group (CCG) as to how Ryedale Ward might best Mobile-friendly be used to host other services Ryedale Ward. This supports are also being planned with Have you seen our new website? and develop new models of care. our aim of keeping patients Scarborough and Ryedale It features information about each “As a first step, a day hospice out of hospital and providing CCG with the express aim of of our hospitals, including visiting service run by St Catherine’s care closer to home. supporting elderly patients times, directions, and details about Hospice will be established on “Additional day care facilities with long term conditions.” services that are provided. Our recently-launched mobile friendly version of the site makes it even easier for patients and visitors to access Charity update information about our hospitals on the move from a mobile device. The York Teaching Hospital l Life-saving and up and every penny we raise is Take a look: www.york.nhs.uk Charity is all about improving to date equipment put back into our services for a patient’s experience whilst l Patient and carer support the benefit of our patients. Member discounts in our care, from babies born l Additional staff and staff l visit our website at www. Members should be aware that prematurely, to the elderly or training and development york.nhs.uk/fundraising we are no longer able to offer infirm and everyone in between. l Research and development l call 01904 721737 the member discount scheme, The charity plays a vital role in l Improving and enhancing l email: charity. with immediate effect. raising funds for the Trust to the hospital environment [email protected] We are reviewing our approach to help to ensure the best quality The charity supports each l donate online at membership and will be considering of care is provided by funding: of our ten hospitals as well as www.justgiving.com/ the types of benefits we may be able services based in the community, yorkteachinghospital to offer our members in the future. 2 3 June 2014 MembershipMatters

Why Governors matter to your Trust

Every NHS Foundation Trust is required to have a body of helping to shape the Trust’s future. They have a right to be elected governors. York Teaching Hospital NHS Foundation consulted on the Trust’s strategies and plans and any matter Trust has a Council of Governors, which is responsible for of significance affecting the Trust or the services it provides. representing the interests of Foundation Trust members, In this section some of our Governors would like to update patients and carers, staff members and partner organisations. you on the different ways they have become involved to ensure Its prime role is to represent the local community and that, as members, your views and interests are represented. other stakeholders in the stewardship of the Trust. They You can email the governors via [email protected]. If work with the Board of Directors in an advisory capacity, your email is for an individual governor, please state which bringing the views of staff and local people forward, and one in your email.

From left: Jeanette Anness, Whitby Governor Stephen Hinchliffe Sheila Miller and “The hospital continues to function Jenny Moreton well and I call in to update myself when necessary. All users seem happy with Ryedale Governors Jeanette Anness, Sheila general treatment in the hospital. I have Miller and Jenny Moreton attended Board of Director Meetings in Scarborough “In order that we can maximise our effectiveness on your behalf, your and York whenever I can as an observer. feedback is absolutely invaluable. Therefore, we would like to hear “In my two years as the sole community governor for your experiences of all Trust services. Any feedback directed back to Whitby I have attended all governor meetings and ask the Trust will be only in strict accordance with your wishes. If you have questions pertinent to out situation in Whitby which is any comments, or wish to share your experiences, please contact us. complex compared with all other Trust-controlled centres. “The Trust is planning to make full use of Malton and the other “I have kept in touch with activity in the CCG for community hospitals as part of its long term plans. The aim in the Whitby and keep an ever watchful eye upon planned long term is to cut the number of beds in acute hospitals and use hospital changes including the CCG plans for a rebuild. community hospitals for rehabilitation, recuperation and palliative care. “I have been involved in PLACE inspections, which “In support of this, Fitzwilliam Ward has been made into a 28 is assessing the hospital environment as presented to bed unit and plans for a community hub based on Ryedale Ward patients. This is an important area and helps to try to ensure are being discussed with the CCG, as featured on page 2. As our hospitals are clean and welcoming to patients, and governors we are delighted to see the hospital being used in this Whitby was very well rated last year in this assessment. way and will be keeping a close eye on future developments. “I also serve on a variety of committees such as travel “From April 2013 all hospital in-patients have been asked to complete and transport and am pleased with the parking upgrade the Friends and Family Test, a simple question to identify whether they at Scarborough hospital. The Annual planning group has would recommend a particular emergency department or ward to their been an interesting role for me, as were the community friends and family. It is hoped that the results of this test will be used to and nominations and remuneration committees.” improve patient experience by providing extra feedback and highlighting priority areas for action. The Test will be introduced at Community “The hospital continues to function well and Hospitals soon. Governors and volunteers have been encouraging patient participation in the Emergency Department at York Hospital.” I call in to update myself when necessary.”

Selby Governors Ann and Diversity group and a these moves have improved every year, which Bolland and Andrew Butler member of the Nominations and matters a great deal for patients, she looks forward “We wanted to highlight a few Remunerations committee, which however governors would to spending with things that have been happening makes recommendations to the be grateful if people would her family. at your local hospitals and also Governors on appointing Non- continue to share their feedback “This is a what we have been doing, as Executive Directors and their pay. via the Trust's PALS service. highly welcome governors, within the Trust. “At York and Selby hospitals “We were utterly delighted to investment to “We both sit on various Trust we have been aware of long attend the opening of the new Selby Hospital committees and have attended standing issues with blood Self Care Dialysis room at Selby and could not meetings with Trust staff to make taking. The trust has listened Hospital. Having this new facility have been made sure the views we hear from the to the concerns of patients in Selby means that those who possible without community are being shared. and made adjustments which need dialysis no longer need to the valuable “Andrew is a member of have included building a new travel to York or elsewhere for contributions of the Trust's Annual Planning Phlebotomy area at York as treatment. The first patient to The Friends of Andrew Group and the External Auditor well as changing the system use this facility told us this would Selby Hospital Butler and appointment committee. Ann at Selby to a drop-in service. give her back weeks which would who can not be Ann is a member of the Equality “Early feedback suggests that otherwise be wasted on travelling thanked enough.” Bolland

www.scarborough.nhs.uk June 2011 StaffMatters 3 Get involved: Phone number: 01904 631313 Email: [email protected] MembershipMatters June 2014 4 Our Governors

Hambleton Governor specific activities Committee, which selects and patients, carers, and families. Jane Dalton to help guide the appraises the Chairman and I’ve been delighted to see this “I’ve served as a governor since strategic direction Non-Executive Directors. partnership strengthen over the 2008. In addition to the usual of the Trust. “I’ve always believed the best years, with many Hambleton governor duties, I’ve been Presently, I’m way to deliver our health care is residents getting in touch with involved on your behalf with working with the through a partnership of clinical me in response my regular various committees, and in Nominations and Remuneration excellence and your input as newsletter with hospital updates.”

The Council of Governors Elected Governors Bridlington – Terry Atherton,1 x Vacancy Hambleton – Jane Dalton Ryedale & East Riding – Jeanette Anness, Sheila Miller, Jenny Moreton Selby – Ann Bolland, Andrew Butler Scarborough – Sue Wellington, David Wheeler Whitby – Stephen Hinchliffe York – Paul Baines, Margaret Jackson, Helen Mackman, Helen Fields, Penelope Worsley Staff (Scarborough & Bridlington Hospitals) Helen Noble 1 x vacancy Les North (community-based staff) 2 x vacancies for York Hospital

Nominated Governors East Riding Council – Dee Sharpe North Yorkshire County Council – Caroline Patmore City of York Council – Joseph Riches Voluntary sector – Michael Beckett (North Yorkshire and York Forum) University – Rowena Jacobs, University of York

Dates for your diary: Open Day: 18 September, 2:30 pm to 5:00 pm, Scarborough Hospital Trust Annual General Meeting: 18 September, 5:00 pm, Scarborough Hospital Council of Governors Meetings: (all meetings 4:00 pm to 6:00 pm) 11 June (St Catherine’s Hospice, Scarborough), 10 September (Malton Rugby Club), 10 December (York Hospital Social Club). Governor elections We are holding elections for We look forward to members election you will need to complete Reform Services (ERS) is 12 those Governors whose term putting themselves forward as a nomination form which is noon on Wednesday 6 August of office has come to an end, candidates to be a Governor, available from Wednesday 9 2014. You may nominate and for existing vacancies. The allowing a choice for members July 2014 from Electoral Reform yourself, and a short statement public constituencies where through an election process. New Services (ERS) by contacting Ciara about yourself is required. elections are being held are: Governors will join the Council of Norris on email at Ciara.Norris@ Guidance for completing the Governors from 1 October 2014. electoralreform.co.uk or by nomination form is set out clearly l York (1 seat) The election process is being telephone on 020 8829 8456 or on the form itself, however, if l Ryedale & East Yorkshire (1 seat) managed by Electoral Reform by writing to her at Ciara Norris, you have any queries regarding l Scarborough (1 seat) Services (ERS) on the Trust’s Electoral Reform Services, 33 the completion of the form l Bridlington (1 seat) behalf to ensure that the Clarendon Road, London, N8 0NW. please contact Ciara Norris at the l Selby (1 seat) processes are independent. The closing date for submission Electoral Reform Service (ERS) If you would like to stand for of nominations to the Electoral on the number stated above.

We have arranged a number of drop-in sessions for people to learn more about the Governor role: Location Date and time York Hospital Monday 14 July 2014, 4.00 – 6.00 pm Malton Hospital Wednesday 16 July 2014, 4.00 – 6.00 pm Bridlington Hospital Wednesday 23 July 2014, 4.00 – 6.00 pm Selby Hospital Tuesday 29 July 2014, 4.00 – 6.00 pm Scarborough Hospital Monday 4 August 2014, 9.00 –11.00 am

If you would like to know more or are unable to attend a drop-in session, you can contact Anna Pridmore, Foundation Trust Secretary via [email protected]. Remember, you must be a Foundation Trust member to stand for election.