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Supporter Charter 2016/17

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Supporter Charter 2016/17 Supporter Charter 2016/17 1 Supporter Charter 2016/17 CONTENTS: Welcome Embracing Fan to Anfield Difference Engagement P4. Matchday / Non Matchday – Getting Regardless P21. Liverpool FC Supporters Committee to Anfield, Visiting Anfield Guide, Information on Fan Zones P21. Supporter Liaison Officer P13. Embracing Difference Regardless P5. Ticketing information P21. Liverpool FC Disabled Supporters P14. Safeguarding Association P6. Behaviour at Anfield P15 Disabled Supporters P21. Official Supporters Clubs P8. Appeals Process P16. Equal Opportunities P22. Complaints P22. Contact us Football Corporate P9. Melwood Training Ground & Social P10. Liverpool FC Academy P11. Liverpool Ladies FC Responsibilities P18. Club P19. Liverpool FC Foundation 2 Supporter Charter 2016/17 Liverpool Football Club Information Charter 2016/17 Since its formation in 1892, Liverpool Football Club always has - and continues to - enjoy a unique relationship with its loyal and dedicated supporter base. It recognises and respects the invaluable contribution made by each and every supporter to the ongoing success and longevity of the Club. As such, Liverpool Football Club endeavours to be open and accessible to its supporters, communicating information via the appropriate channels in a clear and effective manner. Liverpool Football Club is proud of its relationship with fans and constantly strives to improve supporters’ matchday experience and day-to-day interaction with the Club. 3 Supporter Charter 2016/17 WELCOME TO ANFIELD The Matchday ANFIELD MATCHDAY TRANSPORT PLAN 2016/17 SEASON HOME COACH PARKING WALTON LANE Liverpool FC aims to achieve the very best introducing two new Fan Zones. The Fan PRIORY ROAD TAXI SOCCER BUS RANK N LFCmatchday OPERATEDCAR PARK experience in every aspect, Zone in Paisley Square is located off Walton 1.5 HOURS STANLEY PARK ARKLES LANE PEDESTRIAN ROUTE INTO STANLEY PARK with the enjoyment and health and safety Breck Road and the second Fan Zone is UTTING AVENUE SAKER STREET TANCRED ROAD of supportersOAKDENE ROAD being the Club’s utmost located on Anfield Road. These areas are CYCLE HUB HAYFIELD STREET SLEEPERS HILL NORGATE STREET BACKBACK ROCKFIELD ROCKFIELD ROAD ROAD BROADCAST ELDERDALE ROAD CONINGSBY ROAD VEHICLES priority. Any fan visiting Anfield for the first pre-match entertainment zones designed ROCKFIELD ROAD POST CODE: L4 2SP GURNALL STREET ANFIELD ROAD ATTWOOD ST SYBIL ROAD LFC REGENERATION VEHICLE ROUTE AWAY COACH PARKINGtime, attendingBEECHDENE ROAD a match or wanting more with supporters in mind. In addition to HILLSBOROUGH OPERATED RANDOLPH STREET AREA CAR PARK MEMORIAL ALROY ROAD ALROY ROAD PEDESTRIAN ROUTE information about how to plan their visit to being a place for families to congregate ACCESSIBLEPARKING GORST ST INTO STANLEY PARK PRIORY ROAD REET T VENUE ACCESSIBLE BLESSINGTON ROAD ANFIELD ROAD STAND 96 A PARKING TAXI PODIUM the ground can visit the ‘Fan Experience’ before matches, they also provide fans with RANK BALFOUR ST REET T ETTINGTON ROAD To City Centre FAN page for more information. live entertainment, including giant media 2 MAIN STAND ZONE HOURS BURNAND STREET ARKLES LANE WALTON PAISLEY BRECK ROAD PULFORD STREET WILLMER ROAD STREET SQUARE BAGNALL STREE TAXI 917 SERVICE BALTIC STREET RANK screens. CENTENARY STAND CENTENARY WATFORD ROAD FINCHLEY ROAD ROBSON STREET GILMAN SHANKLYGATES HORNSEY ROAD H REGENERATION 1.5 SUNBURY ROAD We would also recommend that supporters HOURS AREA THE KOP CENTENARY RECEPTION ROAD print off a ‘Visiting Anfield Guide’ ahead of Fan Zones provide great pre-match build-up PAISLEY GATES WYLVA TAXI BURLEIGH ROAD NORT RANK SKERRIES ROAD their visit. and excitement outside of the stadium and BURLEIGH ROAD SOUTH KOP TAXI VIENNA STREET RANK OPERATES ROAD POST-MATCH ONLY 2 HARROW ROAD HOURS CLAPHAM ROAD onto the surrounding concourse to bring WALTON BRECK ROAD EDITH ROAD ARKLES FELTWELL ROAD DAVY STREET OAKFIELD ROAD MIRIAM ROAD TAXI THURSTON ROAD supporters together. VENMORE STREET RANK HARTNUP STREET DONALDSON STREET GERTRUDE ROAD ELSIE ROAD FAN ZONE AREAS: CLOVELLY ROAD ANFIELD ROAD D KEY A LILIAN ROAD O R N O Liverpool FC welcomes both home WALTON BRECK ROADY DOUGLAS ROAD L Recommended Pedestrian Route Fan Zones Broadcast Vehicles Cycle Hub secure cycle parking Open 4 hours prior to kick off Liverpool FC is proud to be able to offer supporters and visiting supporters to these Direction of Vehicular Movement Drop off Points - Wheelchair Accessible Road Closure Times Before Kick Off Wheelchair Accessible Parking DINORWIC ROAD something for everyone on a matchday. areas. Soccer Bus Stop - Express to Sandhills 917 Express Service - to City Centre SALISBURY ROAD Liverpool Football Club * LFC OPERATED CAR PARKS ARE PRE-BOOK ONLY (Picks up from Robson Street, Walton Breck Road junction) VALLEY ROAD OAKFIELD ROAD For the 2016/17OBAN ROAD season LFC are ARGYLE ROAD Anfield Road ROBARTS ROAD Liverpool L4 0TH OAKFIELD ROAD 4 Supporter Charter 2016/17 Click here for the ‘How to Buy a Ticket’ guide Ticketing and for more information regarding ticket sales. Information: Click here for the latest ticketing information. Buying Tickets Click here for information regarding the Ticket Exchange Scheme. Through the renovation of the expanded Main Stand, the Club’s current capacity has risen to 54,074, Click here for information regarding for the although on occasions this can be reduced with Auto Cup Scheme. certain seats becoming unavailable for public sale due to a number of reasons. For the majority of games Click here for match ticket prices for season at Anfield, demand for tickets significantly exceeds 2016/17. supply, with almost every fixture selling out well in advance of the actual day of the game. Click here for hospitality packages. Click here for official matchday packages. Click here for terms and conditions. Click here for the latest ticketing FAQs. 5 Supporter Charter 2016/17 Behaviour at Anfield Breach of Ground Regulations and Prohibited Items Fan Sanctions Ticket Conditions of Issue The following articles must not be brought Liverpool FC seeks to enforce the Ground within the Ground - knives, fireworks, Regulations and Ticket Conditions of Issue Anfield is famous not just for the passionate atmosphere smoke canisters, air-horns, flares, weapons, robustly but fairly. We will consider each but also for its warmth and welcoming to people of all dangerous or hazardous items, laser case on its own basis and appreciate that backgrounds. Liverpool FC strives to maintain Anfield’s safe devices, bottles, glass vessels, cans, poles no two cases are the same. The table below and welcoming atmosphere. and any article that might be used as a indicates the level of sanction a fan can weapon and/or compromise public safety. expect in relation to particular breaches When you attend a match at Anfield you must behave in Any person in possession of such items will of the Grounds Regulations and Ticket accordance with the Premier League’s Ground Regulations be refused entry to the Ground. Conditions of Issue. Please note that this is and Liverpool FC’s conditions of issue of home tickets, for guidance only and the Club may suspend Membership and Season Tickets. a fan’s account while an investigation is taking place. Failure to comply with any of these terms could result in ejection from the stadium and, in some cases, a ban from Anfield. Where behaviour may be a criminal matter, Liverpool FC will fully support the police in their enquiries and any subsequent prosecution. Liverpool FC will also support any fan who reports poor behaviour or an incident while at Anfield. 6 Supporter Charter 2016/17 •Optional sanction •Minimum sanction •Maximum sanction Offence Ejection from Stadium Written Warning 3 Match Ban 6 Match Ban Season Ban 3 Season Ban Lifetime Ban Unacceptable conduct Persistent standing, visiting supporters in home areas • • • Discriminatory behaviour or language Racist, homophobic, anti-Semitic, anti-disability language, offensive chanting or abuse • • • • Disorder Fighting, physical assault • • • • • Use of pyrotechnics • • • • • Missile throwing Throwing of objects (including coins and alcohol/drinks) in the stands, on the concourses or onto the pitch • • • • • Pitch incursion At any time • • • • • Abuse/aggression towards LFC staff Verbal or physical abuse • • • • • • Drunk inside the stadium On concourses, in stands and/or hospitality areas • • • Drinking alcohol in view of the pitch In stands, marked concourse areas, hospitality areas with a view of the pitch • • • • Persistent foul and abusive language Towards players, staff, fellow supporters home and visiting • • • • • Ticketing Touting, misuse of tickets, misuse of concessions • • • • • • • Smoking / E-Cigarettes Non-compliance in Stadium • • • • 7 Supporter Charter 2016/17 Appeal Process The Club considers each decision to impose a sanction carefully and bases its decision on available evidence. However, Liverpool FC recognises that there may be instances where the Club’s decision may have been incorrect or too severe. If you have been subject to a sanction, you can appeal the sanction by contacting us and setting out the reasons for your appeal. Please note that your appeal must demonstrate why the Club has imposed a sanction incorrectly (by reference to the Ground Regulations and Ticket Conditions of Issue) or why there are reasons that you were not responsible, or should bear less responsibility, for the incident in question. The Club will acknowledge your appeal within five working days of your email. You can expect to receive a final decision relating to your appeal within 28 days of our acknowledgement. There is no right to appeal a final decision. Please note that the Club may exercise its rights under the Ground Regulations and Ticket Conditions of Issue independently of any police investigation or prosecution. The Club is not obliged to follow the findings of any police investigation or prosecution, but it may use the findings to advise its own decision. 8 Supporter Charter 2016/17 Melwood Training Ground Melwood is the training ground of Liverpool FC, located in the West Derby area of Liverpool, it has been the Reds training ground since the late 1950s.
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