INDIAN RAILWAY CATERING AND TOURISM CORPORATION LIMITED

Limited Tender Document

For Award of Catering Services – Food Court at , ,

Last Date and Time of Submission: 22.12.2014 at 12:00 hrs

Date and Time of Opening of Bids: 22.12.2014 at 12:30 hrs

Address :Indian Railway Catering and Tourism Corporation Ltd. 3 No., Koilaghat Street, Ground Floor, Kolkata – 700 001 Ph. 033-2243 9045 Fax 033-2243 9046

Page 1 of 17 No. IRCTC/EZ/NRC-18/CHC/2014 Date- 09.12.2014

M/s

Sub: Catering Services in the Food Court at Calcutta High Court, Kolkata, West Bengal.

In reference to the above, we are sending you Request for financial Bid.

The Food Court at Calcutta High Court, Kolkata, West Bengal has been completely renovated and fitted with furniture, kitchen equipments. The electricity and water will be provided free of cost by Calcutta High Court, Kolkata, West Bengal. The cost of pest control & housekeeping will be borne by service provider. The service provider at his own cost will bring kitchen utensils, cutlery and crockery & service gears. Repair & maintenance of the equipments, furniture & fixtures provided at Calcutta High Court will solely be the responsibility of the selected service provider.

You are requested to send detailed plan for manpower to be deployed, and the financial quote in the given format.

The approved menu items along with the rates are enclosed for your reference.

In case of any clarifications, please contact the undersigned.

DGM / Catering IRCTC / EZ / Kolkata

Note: All pages, duly signed and stamped, must be submitted in a sealed envelope as per date and time mentioned above.

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INSTRUCTIONS

1 Bid document is for providing catering services at Food Court at Calcutta High Court, Kolkata, West Bengal. The Food Court is situated in the ground floor of Centenary building of Calcutta High Court.

2 All bid papers submitted should be serially numbered.

3 This bid document should be duly signed and stamped by the authorized signatory of the applicant. The bid document should be submitted in original. Offer not submitted along with Bid document in original will summarily be rejected.

4 License for management of catering services in the Food Court at Calcutta High Court, Kolkata, West Bengal will normally be awarded to the party quoting highest percentage of license fee on gross sale per month, in the given format.

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TERMS AND CONDITIONS

GENERAL

1. Successful Service provider will arrange his own kitchen utensils, including cutlery and crockery required for running the Food Court.

2. The service provide will ensure proper upkeep, repair & maintenance the all the furniture, fixtures & equipments provided at Calcutta High Court, irrespective of whether provided by IRCTC or Calcutta High Court. Cost of damage of the above, if any, will have to be borne by the selected service provider.

3. Successful Service provider will obtain necessary certificates/permissions as required by law such as food licence, or any other stipulated statutory document from the competent authorities.

4. The premises, electricity, water shall be provided by Calcutta High Court free of cost to the successful Service provider. Use of electricity should be restricted for use of Bain-Marie, Micro-Wave, Toasters, Geysers, and Visi-Cooler etc. However, food should not be cooked through use of electricity.

5 Tenure: Tenure of licence will be w.e.f 01.01.2015 to 10.09.2015 which could be further extended for a maximum tenure of two (02) years, subject to the extension of the MOU between IRCTC and High Court authority and satisfactory services of the service provider, at the sole discretion of IRCTC. The operation / agreement can be terminated during the operative period by giving 30 days notice in writing by IRCTC.

6 Licence for management of catering services at Food Court at Calcutta High Court, Kolkata, West Bengal will, normally, be awarded to the party quoting highest percentage of license fee on

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gross sale per month, in the given format. However IRCTC has sole discretion to award the catering services to any other party. The decision of IRCTC in this regard shall be final and binding.

7 The successful Service provider shall, at all times indemnify IRCTC against all claims and penalties which may be suffered by IRCTC or any person employed by them by reason of any default on the part of the Service provider in due observance and performance of provision of, i) Workmen’s Compensation Act -1923

ii) Employment of Children’s Act XXVI of 1938 and

iii) Contract labour regulation and abolition Act-1970 and other statutory laws.

8 The employees, contractors, sub contractors of the successful Service provider will not be in any contractual relation with IRCTC.

9 The successful Service provider will bear the cost, throughout the term of License, for comprehensive general liability insurance for his men and material.

10 Successful Service provider shall be responsible for compliance of provisions of Prevention of Food Adulteration Act, 1954 or any other amendments thereto.

11 A Service Level Agreement (SLA) will be signed between the successful Service provider and IRCTC.

12 The contractor shall issue Identity Cards to all its workers.

13 IRCTC will not be liable for any liability arising under the labour laws, non-payment of taxes of any statutory taxes or any other law of the land incurred by the successful Service provider in course of performance of activities under the Agreement.

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14 The successful Service provider shall be responsible for the conduct and behavior of his employees.

15 All cash transactions will be handled by IRCTC Officials.

16 In case successful Service provider is found indulging misbehavior and malpractices such as bad quality, wrong portioning, unapproved items and prices, and any other such offence which is against the spirit and terms of the contract and any adverse performance in regard to quality and quantity, the Service provider will be given a warning and for any subsequent offence, will be appropriately penalized not below the amount of ₹ 1000.00 (₹ One thousand only).

17 Display of Rate List: Legible rate list displayed as per IRCTC standards with menu card.

18 Food Court service: Self service system should be adopted in the Non-Ac portion of Food Court and personalized service in AC portion of Food Court.

19 Billing system: Printed bill/receipt should be given to the customers through POS machine.

20 Safety: The Licensee shall be responsible for the safety of the workers. All the safety measures must be taken in the operation of Food Court in the interest of smooth operation.

21 Uniform: The staff should be in standardized presentable smart uniform with name tags. The uniform should be cleaned well ironed. Uniforms to have prominent IRCTC logo. Uniform design to be approved by IRCTC/Calcutta High Court. All managers and chef should have uniforms as per industry standards.

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22 Training of staff: The staff should be courteous enough to deal with the hon’ble Judges & other high level officials and to be trained and provided with all necessary information on safe handling and maintenance of equipments and to lay emphasis on service orientation and personal hygiene.

23 Premises, electricity and water will be provided free of cost to the service provider at the Calcutta High Court, Kolkata, West Bengal. Use of electricity should be restricted to re-heating and for use Bain-Marie, Micro-Wave, AVM machines, Toasters, Geysers, Visi-Cooler etc. However, food should not be cooked through use of electricity.

24 Pest Control: Pest control will be done regularly by service provider and will be properly documented. The cost of the pest control will be borne by service provider.

25 Disposal of Garbage: Collection of garbage and its proper disposal at equal and regular interval of time on daily basis will be responsibility of the licensee. 26 Visitor Book: Visitor book/Feedback forms should always be available and also feedback should be obtained from the guests/users.

27 Food audit for quality and food safety must be integral part of Kitchen Operations.

28 Table Clearance: - The service provider will be responsible to ensure the proper clearance of all used plates and utensils in the Food Court. In this regard the service provider should provide adequate manpower for smooth operation of Food Court.

29 Housekeeping - Regular cleaning of the allotted premises shall be the responsibility of the licensee who should engage adequate staff for cleaning & pot washing etc.

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30 Food Court- VIP service: The AC portion of Food Court will be managed by the licensee through providing personalized table services etc. Licensee may also required to render catering services to the judges, senior advocates and higher officials of Calcutta High Court in their chambers as and when required as requested by Calcutta High Court authority.

31 Register for Block stock & kitchen equipment-Service provider has to maintain the block stock & Kitchen equipment register.

32 VIP Catering-Service provider has to render the special/VIP catering in a special occasion as desired by Calcutta High Court/Kolkata authority from time to time within short notice. The bill for the same will be raised separately to IRCTC as per the rate and mutually agreed terms & condition between IRCTC & Calcutta High Court, Kolkata.

III SECURITY DEPOSIT

i) Security of ₹ 1,00,000/- (Rupees One lakh only) for the Food Court will be submitted by the Service provider within 7 days of acceptance of LOA. No interest will be admissible on this Security Deposit.

ii) The security deposit is liable to be forfeited if the successful Service provider unilaterally withdraws amends, impairs or derogates from terms and conditions in any respect during its currency.

iii) Security deposit will be refunded without interest after the successful competition of the tenure.

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IV Payment and Taxes

All applicable taxes and billing procedures will be followed as given under:

1. Cash handling i.e. receipt of cash from customers and depositing the same into bank will be the responsibility of IRCTC.

2. IRCTC will provide daily sales reports to the contractor.

3. Prices of products at which the bills would be raised shall be inclusive of all the taxes (VAT by vendor). All the taxes will be paid from the sales generated and will be borne by the licensee.

4. The Licensee will raise the bill on IRCTC for Food/Beverage items issued/ delivered to the various customers against KOTs and reconciled with reports generated from the POS systems.

5. Licensee fee will not be charged for the days during vacations (Puja vacation, Summer & Winter vacations) only if the Food Court remains non operational if not advised otherwise by the Calcutta High Court Authority / IRCTC Authority.

6. Bills / Invoices shall be raised in Tax invoice and in no case on retail invoice.

7. Billing cycle will be as under:- (i) For the period from 1st to 15th of each month bills shall be preferred by the 20th of the month; (ii) For the period from 16th to the end of the month bills will be preferred by the 5th of the following month

8. Service tax @ 4.944% on MRP for sale of items at the air- conditioned section of the Food Court will be directly levied on to the customers and shall not be considered for revenue sharing with the service provider.

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9. The menu and the rate are fixed by the Calcutta High Court Authority for which IRCTC has no control. Request / Appeal for revision of the same will not be considered during the validity of contract. Any revision would be effective only upon intimation and agreement from Calcutta High Court Authority. Further, introduction of any additional items by service provider not mentioned in the approved menu would require prior written approval of IRCTC authority.

V. Quality & Hygiene.

i. In order to maintain good quality of the Products, handling, storage and the reputation of the Trademarks, the successful Service provider will strictly comply with the best industry practices regarding the Quality & Hygiene control Procedures.

ii. Personnel & Hygiene : Licensee shall ensure that the staff to be deployed should fulfill the following eligibility criteria : - (a) Verification of antecedents of the staff by police authorities. (b) The staff should have proper medical certificate issued by the registered medical authorities. (c) The staff deputed including outsourced, should have passed hotel management degree/diploma or have adequate experience in hospitality industry with knowledge of food & beverages etc. (d) Photo ID card should be issued to staff. (e) Staff should have name badges with proper uniform. (f) The staff should be courteous and polite to all staff/customers at all times. (g) Service staff must use gloves. (h) All staff should be properly groomed (shaven, trim haired and presentable) and trained for the task.

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iii. Cleanliness: The kitchen floor should remain clean and free of any greasy surfaces at all the times. Licensee has to maintain high standards of cleanliness and hygiene in all the area.

VI Liability and Indemnity

The Service provider agrees to defend, indemnify and hold harmless IRCTC and their respective officers, directors, employees and agents (collectively the “Indemnified Persons”) and its associated companies from and against any and all claims, actions, damages, expenses, costs (including legal costs) and other liabilities actually incurred by the indemnified parties arising as a result of any negligence, breach of contract or warranty, or any other wrongful act or default on the part of the Service provider, its employees, agents, representatives or contractors, including prosecutions under the legislation affecting the use of any of its sub- contractors or agent any of its warranties, undertakings and obligations set out in this Agreement.

VII. Labour Law and Other Regulations

It is to be distinctly understood by the Service provider that the employees engaged by it will be deemed to be its employees and the Service provider will be entirely responsible for compliance of all laws and rules governing employment of such employees. It shall also be responsibility of the Service provider to comply with all laws, ordinances, rules, by-laws, regulations, notifications, guidelines, policies, directions, directives and order of any governmental authority including municipal authorities.

VIII Applicable Law and Arbitrations

This Agreement shall in all respects be governed by and interpreted according to the laws of . In case of any dispute it shall be compulsory to first submit the same to the Arbitration of a Sole arbitrator who shall be an officer of IRCTC or any other person to

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be appointed by General Manager/IRCTC/EZ after a request is made in writing by the licensee or IRCTC. The decision of the Arbitrator shall be final and binding on both the Parties. The language of Arbitration shall be English and venue Kolkata and jurisdiction of the Courts of Kolkata only. The arbitrator fee shall be fixed by GM/IRCTC/EZ and shall be shared equally by both parties.

IX Events of Default.

IRCTC shall have the right to terminate the agreement forthwith at the cost and consequence of the service provider in the following events:-.

a) Any items supplied other than the approved menu and approved prices b) If the service provider purchases or supplies product other than specified or of low quality and quantity. c) In event of the service provider being convicted by the court of law under Criminal Procedure Code or any other law. d) In the event of proprietor or firm being judged insolvent, or any proceedings for liquidation or composition under insolvency Act, or the firm dissolved under the Indian Partnership Act or in the service provider being a company, if the company shall pass any resolution to wind up business either compulsorily or voluntarily or is convicted by any court of law. e) Repudiation of agreement by Service provider or otherwise evidence of intention not bound by agreement, f) Failure to adhere to any of the due dates of payment as specified in terms. g) Failure to comply with any statutory law or non-payment of any of the statutory taxes.

IRCTC shall be entitled to forfeit the whole or in part of the security deposit/License fee besides terminating the agreement.

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X Force Majeure

In the event of any unforeseen event directly interfering with operation of license arising during the currency of the licensing agreement such as war, insurrection, restraint imposed by Govt. Act of legislature or other authority, explosion, accidents, strike, riots, lockouts, act of public enemy, act of God, sabotage, the licensee shall within a week from the commencement thereof notify the same in writing to IRCTC with reasonable evidence.

If the force majeure conditions as mentioned be in force for period of 90 days or more, IRCTC will have the option to terminate the licence on expiry of 90 days of commencement of such force majeure by giving 14 days notice to the licensee in writing. In case of such termination, no damage shall be claimed by either party against the other except those which had accrued under any other clause of this agreement prior to such termination.

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OFFER FORM

To, General Manager, Indian Railway Catering and Tourism Corporation Ltd. (East Zone) 3 No., Koilaghat Street, Ground Floor, Kolkata – 700 001

We, hereby, offer our financial bid for providing catering services in the Food Court at Calcutta High Court, Kolkata, West Bengal w.e.f 01.01.2015.

We agree to keep our offer valid for 5 days from the date of opening the bid.

We agree to abide by all the terms and conditions of the work contract.

Yours truly,

(Authorised Signatory)

Company Seal

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Financial Bid REQUEST FOR FINANCIAL BID FOR PROVIDING CATERING SERVICES IN FOOD COURT OF CALCUTTA HIGH COURT,KOLKATA, WEST BENGAL General Manager, Indian Railway Catering and Tourism Corporation Ltd. (East Zone) 3 No., Koilaghat Street, Ground Floor, Kolkata – 700 001

Sub: Provision of catering services in the Food Court at Calcutta High Court, Kolkata, West Bengal.

With reference to the above, I/We hereby agree to provide Catering Services at Calcutta High Court, Kolkata, West Bengal as fixed by IRCTC.

My/Our financial bid is as under: -

License fee will be Our offered percentage of license fee on minimum 12.5% of the gross sale is = ……………………………… (in gross sale per month + figure) % service tax as applicable ………………………………………..(in words) % thereon + service tax as applicable thereon OR OR

Fixed license fee payable Fixed license fee payable per month per month = ₹ 62500/- + applicable service tax = ₹ 62500/- + applicable service tax

Chargeable whichever is higher Chargeable whichever is higher

Note: In case of discrepancy in the amount quoted in figure and words, the amount written in words will be taken into consideration. Party quoting highest percentage of license fee on gross sale per month, will normally be awarded the contract.

Signature of the authorised signatory Name & Designation: Name of the Firm/Company: Date:

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Approved Menu

Sl no. Item A/C Non A/C BEVERAGES 1 Tea ₹ 6.00 ₹ 5.00 2 Coffee ₹ 10.00 ₹ 8.00 3 Fresh Fruit Juice ₹ 30.00 ₹ 25.00 4 Lassi (Sweet/Salted) ₹ 25.00 ₹ 20.00 5 Fresh Lime Soda ₹ 30.00 ₹ 25.00 SOUP 1 Vegetable Soup (Seasonal) ₹ 25.00 ₹ 20.00 2 Chicken Soup ₹ 30.00 ₹ 25.00 INDIAN 1 Vegetable Thali ₹ 50.00 ₹ 45.00 2 Egg Curry Meal ₹ 55.00 ₹ 50.00 3 Fish Curry Meal ₹ 65.00 ₹ 60.00 4 Chicken Curry Meal ₹ 80.00 ₹ 70.00 5 Egg Curry ₹ 30.00 ₹ 25.00 6 Fish Curry ₹ 40.00 ₹ 35.00 7 Chicken Curry / Masala ₹ 55.00 ₹ 50.00 8 Matar Paneer ₹ 45.00 ₹ 40.00 9 Dhokar Dalna ₹ 35.00 ₹ 30.00 10 Yellow Dal ₹ 15.00 ₹ 15.00 11 Plain Rice ₹ 15.00 ₹ 15.00 12 Roti / Chapati ₹ 4.00 ₹ 3.00 13 Mix veg Curry ₹ 30.00 ₹ 25.00 SOUTH INDIAN 1 Plain Dosa ₹ 35.00 ₹ 30.00 2 Masala Dosa ₹ 40.00 ₹ 35.00 3 Vada (samber , Chutney) 2pcs ₹ 30.00 ₹ 25.00 4 Idly (samber , Chutney) 2pcs ₹ 30.00 ₹ 25.00 ROLLS & PARATHA 1 Veg Roll ₹ 23.00 ₹ 20.00 2 Egg Roll ₹ 25.00 ₹ 21.00 3 Paneer Roll ₹ 35.00 ₹ 30.00 4 Chicken Roll ₹ 40.00 ₹ 35.00 5 Lachha Paratha ₹ 18.00 ₹ 15.00 6 Plain Paratha (2 pcs) ₹ 12.00 ₹ 10.00 CHAAT 1 Dahi Vada ₹ 35.00 ₹ 30.00 2 Dahi Papri ₹ 35.00 ₹ 30.00 3 Samosa Chaat ₹ 35.00 ₹ 30.00 SNACKS 1 Puri Aloo Dum ₹ 30.00 ₹ 25.00 2 Channa Bhatura ₹ 40.00 ₹ 35.00 3 Aloo Paratha ₹ 32.00 ₹ 30.00 4 Veg Sandwich ₹ 25.00 ₹ 20.00 5 Chicken Sandwich ₹ 40.00 ₹ 35.00 6 Grilled Veg Sandwich ₹ 40.00 ₹ 30.00 7 Grilled Non-Veg Sandwich ₹ 50.00 ₹ 40.00 8 Vada Pao ₹ 12.00 ₹ 10.00

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9 Ghugni ₹ 18.00 ₹ 15.00 10 Veg Pakora ₹ 20.00 ₹ 18.00 11 Fish Fry (1pcs) ₹ 50.00 ₹ 40.00 14 Veg momo (04 pcs) ₹ 30.00 ₹ 25.00 15 Chicken Momo (04 pcs) ₹ 40.00 ₹ 35.00 16 Veg Stew ₹ 30.00 ₹ 25.00 17 Chicken Stew ₹ 45.00 ₹ 40.00 CHINESE 1 Mixed Veg Chowmein ₹ 40.00 ₹ 35.00 2 Non-Veg Mixed Chowmein ₹ 55.00 ₹ 50.00 3 Mixed Veg Fried Rice ₹ 40.00 ₹ 35.00 4 Non-Veg Mixed Fried Rice ₹ 55.00 ₹ 50.00 5 Veg Manchurian (06 pcs) ₹ 35.00 ₹ 30.00 6 Chilly Chicken (4 Pcs Bone Less) ₹ 75.00 ₹ 65.00 7 Veg Fried rice With Chilly Chicken (02 pcs) ₹ 70.00 ₹ 60.00 8 Veg Noodles With Chilly Chicken (02 pcs) ₹ 70.00 ₹ 60.00 BIRIYANI 1 Veg Biriyani ₹ 70.00 ₹ 60.00 2 Chicken Biriyani ₹ 90.00 ₹ 80.00

Note - Sweets, Ice Cream, Soft Drinks, Mineral Water & Packed Items Will be sold as per MRP.

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