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Parallels H-Sphere 3.4 Reseller Guide

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Parallels H-Sphere 3.4 Reseller Guide Printed on 11 October, 2010 Legal and Copyright Notice Parallels Holdings, Ltd. c/o Parallels International GMbH. Parallels International GmbH Vordergasse 49 CH8200 Schaffhausen Switzerland Tel: + 49 (6151) 42996 - 0 Fax: + 49 (6151) 42996 - 255 www.parallels.com © 1999-2010 Parallels Holdings, Ltd. and its affiliates. All rights reserved.product is protected by United States and international copyright laws. The product’s underlying technology, patents, and trademarks are listed at http://www.parallels.com/trademarks. Microsoft, Windows, Windows Server, Windows NT, Windows Vista, and MS-DOS are registered trademarks of Microsoft Corporation. Linux is a registered trademark of Linus Torvalds. Mac is a registered trademark of Apple, Inc. All other marks and names mentioned herein may be trademarks of their respective owners. Contents Preface 11 Typographical Conventions ......................................................................................................... 11 Feedback ..................................................................................................................................... 12 About This Guide 13 Introduction 14 Getting Started ............................................................................................................................. 15 Step 1. Access Your Reseller Account ........................................................................................ 15 Step 2. Create a DNS Zone ......................................................................................................... 16 Step 3. Create an Instant Alias Template .................................................................................... 16 Step 4. Add Server Aliases .......................................................................................................... 17 Step 5. Change Temporary CP Alias to Your Own Reseller CP URL ......................................... 17 Step 6. Configure Mail Notification Addresses ............................................................................ 18 Step 7. Set up Payment Settings ................................................................................................. 19 Step 8. Create Plans.................................................................................................................... 20 Create Hosting Plans ........................................................................................................ 20 Create a System Plan and Account For Your Corporate Domain ..................................... 20 Step 9. Create Billing Periods ...................................................................................................... 21 Step 10. Configure Support Center ............................................................................................. 21 Step 11. Look and Feel ............................................................................................................... 22 DNS and Hosting 23 DNS Manager .............................................................................................................................. 24 Adding DNS Zones ...................................................................................................................... 24 Instant Alias Templates ............................................................................................................... 26 Adding Instant Alias Templates ......................................................................................... 27 Editing Instant Alias Templates ......................................................................................... 28 DNS Records ............................................................................................................................... 29 Adding custom A records .................................................................................................. 30 Adding custom MX records ............................................................................................... 31 Adding custom CNAME records ........................................................................................ 32 Hosting Your Corporate Site ........................................................................................................ 33 Step 1. Make sure you have a service DNS zone ............................................................. 33 Step 2. Create a service plan ............................................................................................ 33 Step 3. Disallow signups from outside your admin account. ............................................. 34 Step 4. Create a service account ...................................................................................... 34 Adding Domains for Third Level Hosting ..................................................................................... 34 Providing Mail Under Service Domain for Third-Level Hosting ................................................... 35 Control Panel Web Interface 36 Regional Settings ......................................................................................................................... 37 Images and Icons ........................................................................................................................ 40 Logo Images ...................................................................................................................... 40 Icons And Control Images ................................................................................................. 41 Interface Language ...................................................................................................................... 43 Preface 4 Setting Default System Language ..................................................................................... 43 Setting Admin Interface Language .................................................................................... 43 Skins and Colors .......................................................................................................................... 44 Interface Texts ............................................................................................................................. 46 Login Texts ........................................................................................................................ 46 Signup Texts ...................................................................................................................... 46 Miscellaneous Texts .......................................................................................................... 46 E-Mail Notifications 48 Setting E-Mail Notification Recipients .......................................................................................... 49 Editing E-Mail Notifications .......................................................................................................... 50 Configuring User Notification Rules ............................................................................................. 55 Online Invoices .................................................................................................................. 56 “No Charge” Notifications .................................................................................................. 57 Control Panel Configuration 58 Company Information .................................................................................................................. 59 Supported TLD‟s .......................................................................................................................... 60 Provider‟s Shared SSL ................................................................................................................ 61 Shared SSL Certificates Installation ............................................................................................ 62 Shared SSL installation wizard .......................................................................................... 63 Credit Card Brands ...................................................................................................................... 66 Domain Registrar Manager ......................................................................................................... 68 Merchant Gateways 70 Merchant Gateway Manager ....................................................................................................... 71 Setting Up Merchant Gateway .......................................................................................... 72 Editing Merchant Gateway Settings .................................................................................. 72 Associating Merchant Gateways with Credit Card Vendors ............................................. 73 Editing Description for User Credit Card Statements ........................................................ 73 Handling CC Charge Request Failures ............................................................................. 74 One Step Gateways .......................................................................................................... 75 AssureBuy Configuration ............................................................................................................. 75 Preparation ........................................................................................................................ 75 Configuration ....................................................................................................................
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