Voices of Experience: Leadership During a Disaster

Thursday, April 28, 2011 | 9AM – 4PM Four Points by Sheraton Norwood | Norwood, MA

Voices of Experience: Leadership During a Disaster

Thursday, April 28, 2011 | 9AM – 4PM

For the past two years, emergency preparedness programs in have contributed a portion of their funding from the Assistant Secretary of Preparedness and Response (ASPR) toward a project meant to benefit an entire region.

As emergency preparedness coordinators in healthcare, we have had opportunities to hear dynamic presenters provide accounts of their responses to natural disasters, mass casualty incidents, terrorist attacks, and other hazardous events.

Last fall, to share this fortune, twenty-seven in Regions 4AB and 5, along with the Massachusetts Department of Public Health, determined to design this conference specifically for hospital senior executives and their community partners.

Today you will hear presentations about four very different real-life scenarios. Each of the presenters for “Voices of Experience: Leadership During a Disaster,” has experienced large scale disasters from the perspective of a health care administrator who was actually on the ground during the event. They will speak about the immediate effects and response and, perhaps more importantly, about recovery from such major events.

We hope that listening to these remarkable first-hand accounts will stimulate new thinking about preparedness and response, increase awareness of community and organizational vulnerability, and encourage high-level strategic thinking during a disaster.

Sincerely,

Bruce S. Auerbach, MD, Vice President and Chief, Emergency and Ambulatory Services, Sturdy Hospital and Chair, Region 5 Hospital Consortium for Emergency Preparedness Judith A. Bernice, FACHE, Region 4AB Hospital Emergency Preparedness Coordinator, Massachusetts Department of Public Health Michael Flanagan, Director of Security and Emergency Preparedness, Edward Hennegan, EMS/Hospital Preparedness Planner, Massachusetts Department of Public Health, Emergency Preparedness Bureau Christian Lanphere, Emergency Preparedness Manager, Cambridge Health Alliance R. Lynn Schoeff, Senior Director of Emergency Preparedness, Cambridge Health Alliance Tina T. Wright, Emergency Management Coordinator, Massachusetts League of Community Health Centers Voices of Experience: Leadership During a Disaster

Agenda Thursday, April 28, 2011

8:30 a m Registration

9:00 a m Opening Remarks – Peter Brown, Emcee

9:15 a m Welcome – John Auerbach, MBA Commissioner, Massachusetts Department of Public Health

9:30 a m Managing the Unthinkable – Jane Metzger, RN, PhD Senior Vice President CNO,

10:30 a m Break

10:45 a m The Virginia Tech Response – M. Scott Hill, MEd, MHA, FACHE Chief Executive Officer, LewisGale Hospital Montgomery

11:45 a m Lunch

12:30 p m Response to the 35W Bridge Collapse – John L. Hick, MD Medical Director, Emergency Preparedness, Hennepin County Medical Center; Associate EMS Medical Director, Hennepin County Medical Center

1:30 p m Central London Suicide Bombings - 7th July 2005 – David Whitmore Senior Clinical Advisor to the Medical Director, London Ambulance Service Trust

2:30 p m Wrap-Up & Networking

4:00 p m Adjourn

This conference is sponsored by 27 participating hospitals in Massachusetts Regions 4AB and 5: Beth Israel Deaconness Medical Center – Needham Campus, , , Hospital, Caritas Good Samaritan Medical Center, Caritas Norwood Hospital, Charlton Memorial Hospital, , , Jordan Hospital, Marlborough Hospital, Martha’s Vineyard Hospital, Metrowest Medical Center – Framingham and Natick campuses, , Morton Hospital and Medical Center, Cottage Hospital, Newton-Wellesley Hospital, , , , St. Anne’s Hospital Corporation, St. Luke’s Hospital, Sturdy Memorial Hospital, Tobey Hospital, , and Whidden Memorial Hospital.

4 4 VoicesVoices of Experience: of Experience: Leadership Leadership During During a Disaster a Disaster 4 Voices of Experience: Leadership During a Disaster Speaker Biographies

Speaker Biographies

John M. Auerbach, MBA Commissioner, Massachusetts Department of Public Health

John Auerbach was appointed Massachusetts’s Commissioner of Public Health in April 2007. Under his leadership the Department has developed new and innovative programs to address racial and ethnic disparities, to promote wellness (including the Mass in Motion campaign), to combat chronic disease and to support the successful implementation of the state’s health care reform initiative.

Prior to his appointment as Commissioner, Auerbach had been the Executive Director of the Public Health Commission for nine years. He had previously worked at the State Health Department for a decade, first as the Chief of Staff and later as an Assistant Commissioner overseeing the HIV/ AIDS Bureau.

Peter Brown – Emcee Chief of Staff, Office of CEO, Partners HealthCare

Peter Brown is Chief of Staff to the President and CEO of Partners HealthCare. Brown works directly with the CEO and senior leadership to support and advance Partners’ mission and the message. Prior to his current position, Brown was Vice-President of Public Affairs and Communication for Brigham and Women’s Hospital.

Brown spent more than 25 years in television journalism. He started his career in radio news in 1977 and transitioned to television in 1978. After graduating from the University of Rhode Island in 1979, Brown worked as a broadcast producer at television stations in Providence (WJAR-TV), Philadelphia (WPVI-TV) and Boston (WBZ-TV), where he was News Director from 1993-2004, leading a staff of more than 125 journalists. Brown was honored with numerous awards from the Associated Press. He received an Emmy Award; a Best of Boston Award as Best News Director from Boston Magazine; and in 2000, he and his WBZ-TV news team received the Edward R. Murrow Award for best local news station in America.

Brown serves on the Board of the Massachusetts Hugh O’Brien Leadership Conference; is a member of the Boston Athletic Association; and has served as Chairman of the Board at the Family Justice Center of Boston. He also served on the External Affairs Committee for the Forsyth Institute in Boston.

Brown has worked with local and international government agencies and groups, sharing his expertise on dealing with the media around emergency events and offering guidance on how best to deliver communication during a crisis. As examples, he was involved in Operations “Atlas” and “Poseidon” through the City of Boston Department of Homeland Security and the City of Cambridge, MA.

Thursday, April 28, 2011 | Norwood, MA 5 Voices of Experience: Leadership During a Disaster

Speaker Biographies

John L. Hick, MD Medical Director, Emergency Preparedness Hennepin County Medical Center Associate EMS Medical Director, Hennepin County Medical Center

John L. Hick is a faculty emergency physician at Hennepin County Medical Center (HCMC) and an Associate Professor of Emergency Medicine at the University of Minnesota Medical School. He serves as the Associate Medical Director for Hennepin County Emergency Medical Services and Medical Director for Emergency Preparedness at HCMC. He is Medical Advisor to the Minneapolis/ St. Paul Metropolitan Medical Response System. He also serves the Minnesota Department of Health as the Medical Director for the Office of Emergency Preparedness and Medical Director for Hospital Bioterrorism Preparedness. He is the founder and past chair of the Minneapolis/St. Paul Metropolitan Hospital Compact, a 29 hospital mutual aid and planning group active since 2002. This regional program was recognized with a $2.5 million competitive HHS preparedness grant in 2007. Hick traveled to Greece to assist with healthcare system preparations for the 2004 Summer Olympics as part of a 15 member CDC/HHS team. He continues to work with Health and Human Services and other agencies on issues of hospital surge capacity planning, adjusted standards of care in disasters, and preparedness for nuclear terrorism.

Hick is a national speaker on hospital preparedness and crisis standard of care issues and has published numerous papers dealing with hospital preparedness for contaminated casualties, disaster standards of care, and surge capacity. In his spare time, he practices disaster mitigation, response, and recovery at home with his two daughters, ages 6 and 9.

M. Scott Hill, MEd, MHA, FACHE Chief Executive Officer, LewisGale Hospital Montgomery

M. Scott Hill was named Chief Executive Officer of Montgomery Regional Hospital on June 5, 2006. Prior to being named CEO for MRH, Mr. Hill served as CEO for Northern Virginia Community Hospital and Dominion Hospital, a position he began in July of 2005. From 2003-2005, he was Chief Operating Officer, Ethics and Compliance Officer and Chief Staffing Officer for both of these hospitals. From 2001-2003, he was an Associate Administrator for Henrico Doctors’ Hospital in Richmond, Virginia. Prior to its acquisition by HCA, from 1998-2001, he served as Regional Operations Coordinator and then as Assistant Administrator for Healthsouth Medical Center in Richmond. Hill began his career in healthcare serving as Head Exercise Physiologist in the Cardiac Rehabilitation program at St. Francis Hospital in Columbus, Ga. He received a Bachelor of Science Degree in Health Promotion (1993) and a Masters of Education in Exercise Physiology (1995) from Auburn University. He earned his Masters of Health Administration from The Medical College of Virginia in 2000. Hill is a member of the American College of Healthcare Executives, Rotary International, and was in the 2006 Class of LEAD Virginia. He serves on the boards of directors for the Montgomery County Chamber of Commerce (Treasurer) and The Blacksburg Partnership and is a Community Advisory Board Member for the National Bank of Blacksburg.

6 Voices of Experience: Leadership During a Disaster Speaker Biographies

Jane Metzger, RN, PhD Senior Vice President CNO, Saint Vincent Hospital

Jane Metzger currently serves as the CNO at Saint Vincent Hospital in Worcester. Metzger previously worked for Caritas Christi Healthcare System as vice president of clinical operations for emergency services. Before that, she was a senior vice president and CNO at Rhode Island Hospital/Lifespan Healthcare Systems.

Metzger has a bachelor’s degree in nursing from Saint Anselm College in Manchester, NH, a master’s in nursing from Northern Illinois University and a PhD in philosophy and nursing from Widener University in Pennsylvania.

Metzger was recognized in local and national media following the Station Nightclub fire. In a night of horror and heroism, she and her staff attended to the victims of the fourth deadliest nightclub fire in American history. In a “Tribute to Nurses,” The New York Times acknowledged her work with its Job Market Nursing Award, presented to only four nurses nationwide.

David Whitmore Senior Clinical Advisor to the Medical Director, London Ambulance Service Trust

David Whitmore is currently the Senior Clinical Advisor for the Medical Director, London Ambulance Service NHS Trust. He also worked as Head of Education and Development for the West Country Ambulance Services NHS Trust from 2000 to 2002.

Whitmore joined the London Ambulance Service (LAS) in 1980 and became “Extended Trained” (forerunner to “paramedic”) in 1986. He has wide-ranging operational experience, which sadly covers many terrorist incidents, rail disasters, major fires and civil disturbances. This experience has been tempered by significant developments in the ambulance profession and having had the privilege of being a part of some of those developments.

In January 2000, Whitmore was nominated by the Ambulance Service Association as a member the first Paramedic Board for the Council for Professions Supplementary to Medicine (CPSM). He also fulfilled the post of Chairman of the Registration Committee of the Paramedic Board. When the CPSM was replaced by the Health Professions Council (HPC) in 2002, he carried on as an HPC Partner in the roles of Visitor, Registrant Assessor and Investigating Panel. Whitmore was also appointed by the Privy Council as Alternate Member of Council for the HPC for 2004/5. Currently, he is an HPC Partner fulfilling the duties of Registrant Assessor, Visitor and Fitness to Practice. As a member of the British Paramedic Association (BPA), he chaired the group that produced the BPA’s first Curriculum Framework for the Ambulance Profession from initial recruitment right through to paramedic consultant.

Whitmore is a Faculty Board Member of the Faculty of Pre-Hospital Care, Royal College of Surgeons Edinburgh. He is an Examiner for Diploma in Immediate Medical Care offered by the Royal College of Surgeons of Edinburgh. Whitmore is a member of the Department of Health, Care Pathways Working Group for the End of Life Care Programme.

Thursday, April 28, 2011 | Norwood, MA 7 Voices of Experience: Leadership During a Disaster

Conference Attendees

Susan Abril, Cardiac Cath Lab Director, Cathy Beaupre, Case Management Sean Brennan, Facilities Manager, Leslie Chamberlin, Board of Health RN, Falmouth Hospital Director, SIGNATURE HEALTHCARE Good Samaritan Medical Center Southborough LEPC Robert Adkinsson, Director of Safety/ Jeffey Bechen, Director Patient Mark Briggs, Operations Chief, Arlene Champey, Safety Officer / Security, Milton Hospital Access, Norwood Hospital Gillette Stadium Emergency Management Coordinator, Steward Holy Family Hospital Caitlin Ahern, Hazmat Coordinator, David Becker, Administrator, Kindred Robert Bright, Facilities Operations Cambridge Health Alliance Healthcare Natick Manager, MIT Medical Ronald Charron, Chief, Seekonk Police Department Jann Ahern, Executive Director VNA, Michael Belmont, Director of Public Virginia Brodeur, Clinical Coordinator, South Shore Hospital Safety, Cambridge Health Alliance Falmouth Hospital Donald Chase, Lt., Hyannis Fire Department Steven Ahern, Deputy Superintendent, John Benati, Chief MD Emergency Paul Brown, Executive Director, Norcap Cambridge Police Department Department, South Shore Hospital Doreen Chauvin, Director of Surgical Diane Brown-Couture, Southeast Services, Saint Anne’s Hospital Simon Ahtaridis, Physician, Cambridge Dottie Bernard, Planner, CEMA Emergency Preparedness Coordinator, Health Alliance MDPH Mary Christian, Nurse Manager, Judy Bernice, E.P. Coordinator, MDPH SIGNATURE HEALTHCARE Jack Albert, Deputy Superintendent, 4ab Region Hospital Edward Browne, Exec. Director Cambridge Police Department of Facilities and Support Services, Danielle Cleaves, Security Supervisor, Janice Berns, Director, Public Health, EM Assistant, Quincy Medical Center Scott Alegria, Facilities/Cental Needham Public Health Services Manager, Harvard University Proia Bruce, Fire Chief, Newton Maryjane Cleaves-Cain, Environmental Carol Ann Bernstein, Employee Health, Health Services Fire Department Supervisor, Quincy Medical Center Norwood Hospital Paul Ames, Deputy Superintendent, LouAnn Bruno Murtha, Chief of Matthew Cobb, Director of ESD, Saint Doris Bertram-Morin, Dir Professional Cambridge Police Department Infectious Desease, Cambridge Anne’s Hospital Practice Education & Reserarch, Health Alliance Laurie Andersen, Charge Nurse, Norwood Hospital Roberta Collins, Sr. Director of Nursing, Emergency Department, Newton Gretchen Buchmann, Nursing Cambridge Health Alliance Pooja Bhalla, Associate Director of Wellesley Hospital MedSurg, Nantucket Cottage Hospital Operations, Boston Healthcare for the Karen Conley, VP of Nursing, Quincy Peter Angelos, Site Director, Homeless Program Lynn Budlong, Vice President of Medical Center Department of Mental Health Ambulatory Services, Cambridge Gail Bienvenue-Mailhott, Regional Alden Cook, Cape Cod EMS, Cape and Health Alliance Heidi Aplert, Director, BID-N Hospital Coordinator, Massachusetts Islands EMS Department of Public Health Jane Buley, Occupational Health Scott Armstrong, Director of Business Joan Cooper-Zack, Emergency Manager, Cambridge Health Alliance Operations, Armstrong Angela Bivens, Infection Control Preparedness Manager, South Shore Manager, Morton Hospital & Medical Linda Burgoon, Associate COO, Hospital Scott Aronson, Principal, Russell Phillips Center MetroWest Natick Pam Cormier, Nurse Manager Neal Aspesi, Director of Operations Jeff Black, Electric Lead, Good Marie Burnham, Director of Emergency Department, Newton for Emergency Management, City of Samaritan Medical Center Engineering, Mt. Auburn Wellesley Hospital Southborough Michael Blanchard, Director, Board of Scott Bushway, Homeland Security Craig Cornwall, Medical Director, Bruce Auerbach, Vice President Health, Town of Milton Grant Manager, SRPEDD Emergency Services, Cape Cod Emergency Services, SMH Hospital Lisa Blanchette, Director of Patient Jim Butterick, Chief Medical Officer, Frank Barbarian, Director of Access, Saint Anne’s Hospital Cape Cod Hospital John Cosmo, Lt. Hyannis Fire Housekeeping Services, Cambridge Department, Hyannis Fire Department Health Alliance Terri Bomal, Nursing Supervisor, Elizabeth Cadigan, CNO, Cambridge Winchester Hospital Health Alliance Mary Jane Costa, V.P. Nursing, Carol Bardwell, Chief Nurse Executive, Nantucket Cottage Hospital Martha’s Vinyard Hospital Chris Borges, Director of Operations, Joe Cahill, Executive VP Chief Cataldo Ambulance Service Operating Officer, South Shore Hospital Tobias Cowans, Director, Emergency Steven Baroletti, Associate COO, MWMC Management for Schools, Brockton Steve Borges, Assistant Vice Linda Campbell, Director of Quality, Joseph Barrett, Nurse, Manager, BID-N Public Schools President of Operations, SIGNATURE MWMC Judy Barrett, Risk Manager, Metro HEALTHCARE Harold Cox, Professor of Social and Bruce Capman, Executive Health Behavioral Sciences, Boston University Jim Bartley, Emergency Management, Robert Bornstein, Director of Facilities Officer, Hingham Health Dept School of Public Health Dispatch, Natick PD & Engineering, Emerson Hospital Chales Caputo, Police Sergeant, Anita Crawford, CEO, Roxbury Brenda Bassard, Director Human Jeff Bossart Security Officer, Quincy Town of Milton Comprehensive Community Health Resources, SIGNATURE HEALTHCARE Medical Center Donna Carmichael, Public Health Center Paula Bates, Resources Coordinator, Susan Boulanger, Director Imaging, Nurse, Needham Public Health Lynn Cronin, Director, Nursing Clinical SMH SIGNATURE HEALTHCARE Peter Carnes, Public Saftey, Operations, Milton Hospital Allison Bayer, COO/EVP, Cambridge Jennifer Boyd, Manager of Human Community Partner John Crowley, Director of Facilities, Health Alliance Resources, Emerson Hospital Charlene Chadwick, Infection Control/ Norwood Hospital Paula Beaulieu, Director of Emergency Susan Breen, Nurse Manager, EPP Team, Nantucket Cottage Hospital Department, South Shore Hospital Cambridge Public Health Department

8 Voices of Experience: Leadership During a Disaster Conference Attendees

Kathy Crowley, Public Health Nurse, Alison Douglas Walker, Charge Nurse, Michael Flannagan, Director Security Doris Gentley, Acting Site Hingham Health Dept Emergency Department, Newton Police and Emergency Preparedness, Administrator/Dir Radiology, Department Norwood Hospital Cambridge Health Alliance Robin Cunningham, Clinical Educator Emergency Department, Newton Hugh Downing, Emergency John Fleming, Captain, Milton Jean Giagrande, Director of Clinical Wellesley Hospital Management Director, Newton Auxiliary Fire Operations, Manet Community Health Police Department Center, Inc Ted Curcio, MD, MAH William Flemming, Senior Vice Diane Downs-Watts, Director of President of Operations, Norwood Mike Ginieres, Environmental Health Don Cusson, City of Marlborough Volunteer Services, South Shore Hospital Officer, Cambridge Public Health Dept Emergency Management Director, City Hospital of Marlborough Mary Ellen Fletcher, Supervisor, AMR Sharon Giordani, Director of Jim Doyle, Director of Security and Emergency Department, Quincy Mary Czymbor, Vice President of John Flick, Director of Operations, Public Safety, South Shore Hospital Medical Center Medical Affairs, Norwood Hospital Lynn Community Health Center Eugene Duffy, Manager Paramedic and Rick Gomes, Chief, Norton Fire Melinda Dalton, Emergency Craig Forcina, Director of Security, SMH EMS, South Shore Hospital Department Department, Newton Wellesley Hospital Mike Forth, Facilities/EPP Team, Barry Dulong, Director of Facilities, Jouel Gomez, Supervisor, Kathy Davidson, Chief Nursing Officer, Nantucket Cottage Hospital Saint Anne’s Hospital Telecommunications Department, Norwood Hospital Danielle Foster, EMT, Foster Inc Newton Wellesley Hospital Kevin Dumas, Mayor, City of Attleboro Rob Davis, MD, Falmouth Hospital Teresa Foster, EMT, Foster Inc Michael Gottlieb, Chief Medical Officer, Edward Dunne, Captain, Falmouth Ciavola Deb, ED Nursing Director, MetroWest Framingham Police Department Karen Foulkrod, Occupational Health, Jordan Hospital BID-N Kim Grabau, Director, Signature Melinda Dunne, Clinical, Falmouth Joe Dehenick, EMS Supervisor, Healthcare Hospital Frederick Fowler, Executive Director, Falmouth Fire Dept Southeastern Massachusetts EMS Jack Grant, Fire Chief, Town of Milton Kerry Dunnell, Senior Program Steven DeMarco, Deputy Council Manager, Boston University School of Herb Gray, MD, Falmouth Hospital Superintendent, Cambridge Police Public Health Susan Fox, Nursing Supervisor, Department Maria Gray, Vice President Quality and Newton Wellesley Hospital Mark Dutra, Director of Safety/Security Safety, Steward Healthcare David Denneno, Emergency & EM, Quincy Medical Center Maria Francesconi, Chief of Nursing, Preparedness Coordinator, SMH Penny Greenberg, Director Health Care Harvard University Health Services Kevin Dyer, Environmental Director, SMH Quality, BID-N Shirley Devore, Case Manager, Alan Freedman, Case Manager, DMH Department of Mental Health Janice Ellsworth, Risk Management, John Grieb, Health Systems Nantucket Cottage Hospital Steve Friot, Director of Facilities, Preparedness Planner, Massachusetts Al Dhanji, Physician/Emergency SIGNATURE HEALTHCARE Department of Public Health Preparedness Task Force, Boston Terrie Enis, Dir of Center for Sports Health Care for the Homeless Rehab & Specialty Services, Emerson Catherine Froio, Manager Patient Lois Griffin, ER Nurse, Falmouth Hospital Hospital Access, Norwood Hospital David Diamond, Emergency Manager, Kathy Grisley, Risk Manager, MIT Lynn Erickson, Program Coordinator, Lesley Fucci, Senior Director of Quality Winchester Hospital Commonwealth of Mass. Dept. of and Patient Safety, Emerson Hospital Nick DiIeso, Chief Operating Officer, John Guidara, Executive Director, Mental Health Teresa Fuller, Quality and Safety, Metropolitan Boston EMS Council, Inc Kerry Evans, Emergency Preparedness Norwood Hospital Carol DiMeo, Sr. Director of Labratory Stephanie Guidetti, V.P. Marketing, Bureau, Massachusetts Department of Services, Cambridge Health Alliance Maria Gabriel, Supervisor Occuaptional MWMC Public Health Health, Milton Hospital David DiNapoli, Environmental Safety Ellen Hafer, Executive Vice President & Kathy Farrington, Public Saftey, Officer, Cambridge Health Alliance Kevin Gage, Security/Saftey Manager, COO, Mass League Community Partner MetroWest Framingham Mary Ditommasso, Newton Wellesley Margaret Hanson, President, Norwood Susan Feinberg, Public Health, Hospital Bob Gagnon, Manager Hospital Cambridge Public Health Department Telecomunications, SIGNATURE Del Dixon, VP of Information Systems, Kathleen Harrington, Vice President Meg Femino, Director Emergency HEALTHCARE South Shore Hospital Human Resources, Milton Hospital Management, BIDMC\ BID-N John Gale, Director Imaging Services, Tina, Dixson, CMED Supervisor, Christine Harris, Nurse Manager Barbara Fenby, Director of Community Norwood Hospital Worcester C-Med Pediatrics and Pediatric Ambulatory, Services, Commonwealth of Mass. Andrea Gaulzetti, Director of Newton Wellesley Hospital Donna Doherty, VP Patient Services/ Department of Mental Health Clinical and Nursing Services, Lynn CNO, Jordan Hospital Susan Hathaway, Director, Pharmacy, Jean Fernandez, Cheif Information Community Health Center BID-N Ron Doncaster, Charge Nurse, Officer, Milton Hospital Dave Gavigan, Homeland Security, Emergency Department, Newton Kyle Heagney, Police Chief, Attleboro Rick Ferreira, Director of Taunton Bristol County Sheriff’s Office Wellesley Hospital Police Department Emergency Management, Taunton Donald Gazero, Fire Traning Officer, Elizabeth Donnenwirth, Accreditation Michelle Heatley, Director of Emergency Emergency Management Agency Brockton Fire Department Specialist, Winchester Hospital & Walk-In Services, Mt. Auburn

Thursday, April 28, 2011 | Norwood, MA 9 Voices of Experience: Leadership During a Disaster

Conference Attendees

John Hebb, Bristol County Sheriff’s Kathy Kay, Director Surgical Services, Anne Lang, VP Human Resources & Mary Jo Majors, Director of Clinical Office, Homeland Security Norwood Hospital Legal Services, Winchester Hospital Operations, EP Coordinator, South Cove Community Health Center Ashleigh Hegedus, Ed Physician, Assoc David Kearns, Director, Human Christian Lanphere, Emergency Harvard Med Faculty BIDMC Milton Resources & Central Operations, Manager, Cambridge Health Alliance Noreen Manning, Chief Operations Hospital Harvard University Officer/EP Coordinator, North End Chris Laporte, Field Supervisor, Fallon Community Health Center Edward Hennegan, EMS/Hospital Dennis Keefe, CEO, Cambridge Ambulance Preparedness Planner, Massachusetts Health Alliance Susan Manning, Microbiology Ken Lawson, Chief Emergency Department of Public Health, Manager, Newton Wellesley Hospital Kevin Kelleher, Chief of Department, Medicine, SIGNATURE HEALTHCARE Emergency Preparedness Bureau Somerville Fire Department James Mannion, SE Massachusetts Mary Leary, Program & Policy Analyst, Richard Herman, Medical Director, Manager, Massachusetts Emergency Michael Kelleher, Emergency Mass League Emergency Dept, Good Samaritan Management Agency Management Coordinator, Metrowest Medical Center Teresa Leary, Manager of Infection Medical Center Leigh Mansberger, 4B Emergency Control, SIGNATURE HEALTHCARE Tim Heuer, Supervisor, Medstar Preparedness Manager, Cambridge Kevin Kelley, Resource Coordinator Ambulance Service Chris LeBlanc, Director of Plant Public Health Department Emergency Prep, South Shore Hospital Operations, Morton Hospital & Joseph Hicks, Captain, Framingham Chris Mantia, Senior Technician, Kim Kelley, Nursing Director, Medical Center Fire Department Norwood Hospital MetroWest Framingham Karmen Lee, Managed Care Assistant Barry Hilts, Vice President of Support Mary-Elise Manuell, Director, Division Brian Kelly, Associate Chief Emergency Director And Ep Chair, Manet Services, Cambridge Health Alliance of Disaster Medicine, UMass Memorial Care Center, SMH Community Health Center Medical Center Nhut Ho, Construction Planner/ Edward Kelly, Emergency Management Ellen Leiter, Director of Critical Care & Manager, Newton Wellesley Hospital Ann Martello, Risk Management, BID-N Director, City of Melrose ED, Newton Wellesley Hospital James Hubbard, Business Manager Denise Martin, Environmental Patricia Kennedy, Nursing Supervisor, Michael Lentini, Deputy Fire Chief, Periop Services, South Coast Supervisor, Quincy Medical Center Newton Wellesley Hospital Natick Fire Department Hospitals Group S. Atyia Martin, Director, DelValle Scott Kenyon, Director Facility Margaret Leoni, Vice President of Richard Huffam, Outpatient Nurse Institute for Emergency Preparedness Operations & Safety Officer, Good Regulatory Affairs, Massachusetts Manager, Martha’s Vinyard Hospital Samaritan Medical Center Senior Care Association Todd Martin, Security/Telecom Carter Hunt, V.P. Clinical Services, Manager, Morton Hospital & Medical Scott Killough, Lt., Attleboro Police Tom Leslie, Director of Traffic & South Coast Hospitals Group Center Department Parking, Cambridge Health Alliance Claude-Alix Jacob, Chief Public Health Joan Martinelli, Corporate Risk Stacey King, Health Promotion & Robert Lewis, Sr. Director of Telecom Officer, Cambridge Health Alliance Management, Cape Cod Healthcare Marketing Manager, Cambridge Public Services, Cambridge Health Alliance Nellie Jacob, Emergency Room Nurse Health Department Jim Mayall, Public Safety, Community Rose Lewis, Director, Marketing, BID-N Manager, Morton Hospital & Medical Partner Christine Kluczmik, Associate Center Brian Linehan, Deputy Fire Chief, Town Cheif Nursing Officer, Cambridge Steven Mazzie, Chief of Department, of Milton Jill Johnson, Nursing OR Manager, Health Alliance Everett Police Department Nantucket Cottage Hospital Sam Lipson, Environmental Health, Karen Kmetz, Nurse Manager ICU, Eileen McAdams, NP, MGH Cambridge Health Alliance Mary Johnson, RN Manager Newton Wellesley Hospital Erin McCann, Emergency Department Emergency Department, Cape Luis Lobon, Emergency Department Alan Kuong, Ed Physician, Emerson Physician, Norwood Hospital Cod Hospital Cite Chief, Cambridge Health Alliance Hospital James McCarthy, Director of Scott Johnson, Facilities Director, John Looney, Dir Public Relations & Rachel Labas, Marketing & PR Emergency Services, Marlborough MetroWest Natick Corporate Communication, Winchester Coordinator, Signature Healthcare Hospital Hospital TIm Jones, COO, MetroWest Natick Brockton Hospital Fiona McCaughan, Nurse Manager, Patricia Lovallo, Administrative Kevin Jordan, Steam Lead, Good Scott LaChance, Fire Department Hermatology & Oncology Services, Manager, Norwood Hospital Samaritan Medical Center Chief, Attleboro Fire Department Winchester Hospital Karen Mackenzie, Nurse Manager, Patrick Jordan, Chief Operating Michelle Ladonne, Director, Clinical Mary McClintock, Director Case Winchester Hospital Officer, Newton Wellesley Hospital Process Improvement, Signature Management, Norwood Hospital Healthcare Kate Mackinnon, Nurse Manager, ED Archana Joshi, Emergency Preparedness Lisa McCluskie, Director of Planning SIGNATURE HEALTHCARE Coordinator, Massachusetts Department Nancy Lafianza, Health Information and Marketing, SMH of Public Health Management, Newton Wellesley Paul Mackinnon, Vice President Kerry McCollem, Director Critical Care, Hospital of Emergency Services, Steward Jason Kahn, Emergency Room Good Samaritan Medical Center Healthcare Physician, Cape Cod Hospital Martha Lake-Greenfield, ED Nurse Albert McCreery, Director of Materials, Manager/EPP Coordinator, Nantucket Gerard Mahoney, Deputy Chief, Michael Kass, Chief of Staff, SMH Cottage Hospital Cambridge Fire Department Massachusetts Emergency Pamela McCue, Lab Operations Management Agency Stacey Lane, Assistant Director, Nancy Mahoney, RN Infection Control, Manager, Newton Wellesley Hospital Norwood Health Department Jordan Hospital

10 Voices of Experience: Leadership During a Disaster Conference Attendees

Buddy McDermott, DPW, Town of Milton Capt Mills, Captain, Woburn Fire Sean O’Bien, Barnstable County EPC, David Polanik, Director of Risk Department BCREPC Management, Marlborough Hospital Timothy McDonald, Massachusetts Department of Public Health, Hospital Alison Minkoff, Assistant Emergency Donna O’Brien, Nurse Manager, Miguel Ponte, Environmental Services Preparedness Program Manager Preparedness Coordinator, Cambridge Winchester Hospital Supervisor, Emerson Hospital Public Health Department Bill McFarland, Director of Materials Yu-Chi O’Rourke, Pharmacy Director, Heidi Porter, Director, Everett Health Management, Cambridge Health Ronald Minter, Chief of Anesthesia, Winchester Hospital Department Alliance Cambridge Health Alliance Kerin O’Toole, Public Affairs Director, Jekatrerina Porter, Manager of Safety Dan McGillicuddy, Public Safety, Cynthia Mitchell, Executive Director, Mass League and Security, Emerson Hospital Community Partner Island Health Inc. Ernest Ofoedu, Director of HIM, Saint Christine Pouliot, Director of Surgical Jeannette McGillicuddy, Manager, Ellen Moloney, Sr. Vice President, Anne’s Hospital Services, SMH Environmental Safety, Signature Newton Wellesley Hospital Dana Ohannessian, Emergency Luis Prado, Department Director, City HEALTHCARE Gerard Monahan, Plumbing Lead, Preparedness Bureau, MDPH of Chelsea Linda McGowen, Nurse Manager, Good Samaritan Medical Center Emergency Preparedness Bureau H. Ray Price, Director, Safety/Security Winchester Hospital Jonathan Moorcroft, Supervisor, Alice Ohmeri, Supervisor, Medstar and Emergency Management, South Lorraine McGrath, Director, Marketing, Medstar Ambulance Service Ambulance Service Coast Hospitals Group SIGNATURE HEALTHCARE Joseph Morrissey, President, Milton Mark Oram, Health Agent, Ashland Joseph Prondak, Building Susan McHenry, Manager of Infection Hospital Health Department Commissioner, Town of Milton Prevention, Emerson Hospital Dottie Mucciogrosso, Director Patient Karin Orr, NE Suburban Area Forensic Donn Pushor, Director of Facility & Chris McKay, ED Resource Nurse, BID-N Access, SIGNATURE HEALTHCARE Director, Mass Dept of Mental Health Support Services, Marlborough Hospital Dan McKenna, IT, Jordan Hospital Karen Mueller, Nurse Manager David Osler, Medical Director, Ron Quaranto, COO, Cataldo Maternity, Newton Wellesley Hospital Cambridge Health Alliance Ambulance Service Anne-Marie McKinley, Director of Acute Care, MetroWest Natick Jay Mulcahy, Security/ EP Officer, Donald Ouellette, Materials Manager, Timothy Quigley, VP of Nursing, Chief Morton Hospital & Medical Center Kindred Healthcare Natick Nursing Officer, South Shore Hospital Brenda McKonly, Director of Operative Services, Cambridge Health Alliance Tom Mulvaney, Senior Advisor for Sue Pacheco, Nurse Manager, BID-N John Quinn, Director of Supply Chain Medical Affairs, Winchester Hospital Management, Emerson Hospital Jeannette McWilliams, Admin Director, Cindy Page, Vice President, Clinical/ MGH Chelsea Healthcare Center Bill Murdock, Supervisor, Medstar Support Services, Milton Hospital Judith Quinn, VP Patient Care, Cape Ambulance Service Cod Hospital Dorcie McWeeney, Director, HCQ, BID-N John Palmgren, Emergency Deborah Murphy, Site Administrator, Department, RN, Marlborough Hospital Mark Racicot, Director of Support Stephen Medeiros, Manager Security, Cambridge Health Alliance Services, MetroWest Framingham Good Samaritan Medical Center Brian Patel, Emergency Dept MD, SMH Jen Murphy, Director, Winchester Jason Radzevich, Police Sergeant, Bryan Meehan, Administrative Kelly Pawluczonek, Sanitarian, Board of Health LEPC Coordinator, Town of Milton Assistant, Winchester Hospital Framingham Public Health Mary Murray, Director of Patient Sharon Ravid, Program Coordinator, Dean Melanson, Deputy Fire Chief, Seth Peters, Region 2 Healthcare Access, Newton Wellesley Hospital Boston University School of Public Hyannis Fire Department Preparedness Coordinator, City of Health Oliver Murray, Environmental Services/ Worcester Department of Public Health Kim Melloni, ED Medical Director, EPP Team, Nantucket Cottage Hospital Rich Raymond, Director of Strategic Jordan Hospital Denise Peterson, Sr Dir of Risk Planning, Armstrong Lynne Musto, Site Director Department Management, Cambridge Health Judy Menard, Infection Prevention of Mental Health Alliance Gerald Reardon, Chief of Department, Manager, Milton Hospital Cambridge Fire Department Susan Natale, Ambulatory Nursing Dimitry Petion, COO, Harvard Street Bill Mergendahl, CEO, Professional Educator, Cambridge Health Alliance Health Center Sigalle Reiss, Director, Norwood Health Ambulance Department Neal Nicholaides, HVAC Lead, Good Debra Petipas, Administrative Kathy Merrigan, Nurse Manager of Samaritan Medical Center Manager, Norwood Hospital Paulette Renault Caragianes, Director, Emergency Department, Norwood Somerville Health Department Hospital Gus Niewenhous, Emergency Patricia Pettis, Field Officer, U.S. Dept Management Director, Town of of Health and Human Services Frank Riccio, Manager Emergency Maureen Metters, Director of NSA Stoneham Management, Cape Cod Hospital Emergency & Ambulance Services, Rebecca Phillips, Associate Director, SMH Steve Nikolsky, Supervisor of Case Boston Emergency Medical Services Deborah Rideout, Director Patient Management, South Shore Hospital Care, South Coast Hospitals Group Garth Meyerhoff, Director of Julie Piecewicz, Vice President Engineering, Falmouth Hospital Renia Noel, Emergency Department Operations SMG, SIGNATURE Tom Rines, Director of Safety, Manager, Cambridge Health Alliance HEALTHCARE Lahey Clinic Jean Meyers, Manager of Pulmonary Services, Saint Anne’s Hospital Jill Norato, Emergency Department Kristin Pitocco, Environmental Safety Josh Roberts, Environmental Services Clinical Leader, Cape Cod Healthcare Officer, Mt. Auburn Director, Winchester Hospital Mary Milgrom, Sr. Director of Nursing, Cambridge Health Alliance

Thursday, April 28, 2011 | Norwood, MA 11 Voices of Experience: Leadership During a Disaster

Conference Attendees

Robby Robertson, VP Facilities & Real David Small, Pharmacist/EPP Team, Matthew Termini, Manager of Security, Dedie Wieler, Chief Quality Officer, Estate, Safety Officer, Winchester Nantucket Cottage Hospital Cambridge Health Alliance Martha’s Vinyard Hospital Hospital Bill Smith, Director, Plant Operations Nina Thayer, Inpatient Nurse Manager, Edward Williams, Lieutenant, Brockton Debra Robinson, Executive Director of & Telecommunications, Winchester Martha’s Vinyard Hospital Fire Department Patient Care, Cape Cod Hospital Hospital Henry Thein, Case Manager, Dept. of Mark Williams, Emergency Lisa Rocker, Emergency Dept Nurse David Smith, Shift Commander, Mental Health Management Director, Town of Milton Manager, Cambridge Health Alliance American Medical Response Joanne Thomas, Nursing Director, Mary Williamson, Public Health Nurse, John Rogers, Captain, Plymouth PD Edward Smith, Manager Security/ SIGNATURE HEALTHCARE Weymouth Public Health Dept Safety, Cape Cod Hospital Mike Rogers, IS Manager, Falmouth Paul Tortolando, Cheif, Woburn Fire Joseph Wilson, Deputy Superintendent, Hospital Jeff Smith, Sgt, Falmouth Hospital Department City of Cambridge Police Department Donna Romano, Emergency Lillian Smolinsky, Administrative John Tose, Deputy Chief, Weymouth Leslie Wilson, Emergency Department, Department, RN, Marlborough Hospital Manager, Norwood Hospital Fire Department RN, Marlborough Hospital Brad Ross, Director of Security & Holly Sousa, Nurse Manager - Peri-op, Jason Tracy, Emergency, Cambridge Elizabeth Wisgirda, Director of Patient Training, Winchester Hospital BID-N Health Alliance Access, South Shore Hospital Robert Rossi, Deputy Fire Chief, Julianne Souza, Clinical Educator, Saint Steven Travassos, Director, Labratory, Susan Wolf-Fordham, Senior Project Cambridge Fire Department Anne’s Hospital SIGNATURE HEALTHCARE Manager, EK Shriver Center Charlotte Roy, Emergency Preparedness Nikki Staples, Clinical Coordinator, Bruce Trefry, Manager EMS, Emerson Teresa Wood Kett, Public Health Coordinator, Newton Wellesley Hospital MetroWest Natick Hospital Specialist, Newton Health & Human Services Department Christopher Russell, ED Doctor, Jordan Jane Stiles, EMS Coordinator, Jordan Jill Trelease, RN, Saint Anne’s Hospital Hospital Hospital Tina Wright, Project Coordinator, PI Diane Trowbridge, Chief Clinical Services, & EM, Massachusetts League of Chris Sands, Administrative Clinical Lisa Stone, Principal Technical Advisor, Lowell Community Health Center Community Health Centers Coordinator, South Shore Hospital Management Sciences for Health Colleen Turpin, Region 2 Partnership Nancy Wynne, Clinical Coordinator Maryann Santisi, Dir Environmental Phil Stoner, EP Coordinator, MDPH Grant Coordinator, Worcester SDC/PACU, MetroWest Natick Services & Patient Transport, Norwood Region 3 Hospital Department of Public Health Hospital Lillian Yadgood, Emergency David Strong, Manager Clinical Lynn Vickery, Home Care Manager, Management Director, Hallmark Assaad Sayah, Chief of Emergency Engineering, Holy Family Hospital Morton Hospital & Medical Center Healthcare Medicine, Cambridge Health Alliance Mark Sullivan, Acting Chief, Falmouth Gloria Vignone, Quality Improvement, Michael Young, Deputy Chief Plymouth Jeff Scafidi, Business Operations Fire Dept SMH FD, Town of Plymouth Manager, Armstrong William Sullivan, Director of Facilities Karen Viscariello, Nurse Manager, Jeff Zach, ED Medical Director, Erich Schickle, Facilities Manager, and Engineering, Newton Wellesley Emerson Hospital Martha’s Vinyard Hospital MetroWest Framingham Hospital Maureen Viveiros, Manager of Patient Dori Zaleznik, Commissioner of Health Lynn Schoeff, Senior Director of Suzanne Swedeen, Administrative Access, Saint Anne’s Hospital and Human Services, City Of Newton Emergency Prep, Cambridge Manager, Steward Healthcare Aaron Wallace, Emergency Health Alliance Lisa Zani, Assistant CNO, MWMC Craig Sylvester, Assistant Chief Management Director, Town of John Schultz, Director of Facilities, Emergency Medicine, SIGNATURE Plymouth Lori Zanin, Administrative Director of New England Rehabilitation Hospital HEALTHCARE Laboratory Services, Milton Hospital Sheila Wallace, Director of Security Alan Semine, President of Medical Les Sylvester, Electric Lead, Good Safety & EM, Saint Anne’s Hospital/ Staff, Newton Wellesley Hospital Samaritan Medical Center Good Samaritan Linda Shea, Health Director, Westwood Candra Szymanski, Chief Operating Mary Wallan, Director of Board of Health Officer, Marlborough Hospital Communications and Marketing, Norwood Hospital Lisa Shea, Director of the ED, Lisa Tager, Risk Manager, Cape Cod Saint Anne’s Hospital Hospital David Walsh, Director of Facilities, Material, South Shore Hospital Steven Shea, Safety Coordinator, Jim Tamash, Director of Security, Winchester Hospital Falmouth Hospital Linda Walsh, Director, Newton Health and Human Services Patrick Shidler, Director of Environmental Mark Tarlton, Facilities Director, Jordan Services, Emerson Hospital Hospital Setti Warren, Mayor, City of Newton Doris Sinkevich, Vice President, Patient Fanny Tchorz, Director of Interpreter Joyce Welsh, Interim VP Patient Care Care and Quality/ CNO, Milton Hospital Services, Saint Anne’s Hospital Services & CNO, Emerson Hospital Wendy Slabodnick, Director of Wound Roberta Teixeira, Director, Clinical Janice Whitney, ED Nursing Manager, Care Center, Emerson Hospital Laboratory Program, MDPH, Bureau of MetroWest Framingham Health Care Quality

12 Voices of Experience: Leadership During a Disaster Voices of Experience: Leadership During a Disaster

Appendix: Presentations

The Virginia Tech Response – M. Scott Hill, MEd, MHA, FACHE

Response to the 35W Bridge Collapse – John L. Hick, MD

Central London Suicide Bombings - 7th July 2005 – David Whitmore Presentations M. Scott Hill, MEd, MHA, FACHE – The Virginia Tech Response

14 Voices of Experience: Leadership During a Disaster M. Scott Hill, MEd, MHA, FACHE – The Virginia Tech Response Presentations

Thursday, April 28, 2011 | Norwood, MA 15 Presentations M. Scott Hill, MEd, MHA, FACHE – The Virginia Tech Response

16 Voices of Experience: Leadership During a Disaster M. Scott Hill, MEd, MHA, FACHE – The Virginia Tech Response Presentations

Thursday, April 28, 2011 | Norwood, MA 17 Presentations M. Scott Hill, MEd, MHA, FACHE – The Virginia Tech Response

18 Voices of Experience: Leadership During a Disaster M. Scott Hill, MEd, MHA, FACHE – The Virginia Tech Response Presentations

Thursday, April 28, 2011 | Norwood, MA 19 Presentations M. Scott Hill, MEd, MHA, FACHE – The Virginia Tech Response

20 Voices of Experience: Leadership During a Disaster M. Scott Hill, MEd, MHA, FACHE – The Virginia Tech Response Presentations

Thursday, April 28, 2011 | Norwood, MA 21 Presentations M. Scott Hill, MEd, MHA, FACHE – The Virginia Tech Response

22 Voices of Experience: Leadership During a Disaster M. Scott Hill, MEd, MHA, FACHE – The Virginia Tech Response Presentations

Thursday, April 28, 2011 | Norwood, MA 23 Presentations M. Scott Hill, MEd, MHA, FACHE – The Virginia Tech Response

24 Voices of Experience: Leadership During a Disaster M. Scott Hill, MEd, MHA, FACHE – The Virginia Tech Response Presentations

Thursday, April 28, 2011 | Norwood, MA 25 Presentations M. Scott Hill, MEd, MHA, FACHE – The Virginia Tech Response

26 Voices of Experience: Leadership During a Disaster M. Scott Hill, MEd, MHA, FACHE – The Virginia Tech Response Presentations

Thursday, April 28, 2011 | Norwood, MA 27 Presentations M. Scott Hill, MEd, MHA, FACHE – The Virginia Tech Response

28 Voices of Experience: Leadership During a Disaster M. Scott Hill, MEd, MHA, FACHE – The Virginia Tech Response Presentations

Thursday, April 28, 2011 | Norwood, MA 29 Presentations M. Scott Hill, MEd, MHA, FACHE – The Virginia Tech Response

30 Voices of Experience: Leadership During a Disaster M. Scott Hill, MEd, MHA, FACHE – The Virginia Tech Response Presentations

Thursday, April 28, 2011 | Norwood, MA 31 Presentations M. Scott Hill, MEd, MHA, FACHE – The Virginia Tech Response

32 Voices of Experience: Leadership During a Disaster M. Scott Hill, MEd, MHA, FACHE – The Virginia Tech Response Presentations

Thursday, April 28, 2011 | Norwood, MA 33 Presentations M. Scott Hill, MEd, MHA, FACHE – The Virginia Tech Response

34 Voices of Experience: Leadership During a Disaster M. Scott Hill, MEd, MHA, FACHE – The Virginia Tech Response Presentations

Thursday, April 28, 2011 | Norwood, MA 35 Presentations M. Scott Hill, MEd, MHA, FACHE – The Virginia Tech Response

36 Voices of Experience: Leadership During a Disaster M. Scott Hill, MEd, MHA, FACHE – The Virginia Tech Response Presentations

Thursday, April 28, 2011 | Norwood, MA 37 Presentations M. Scott Hill, MEd, MHA, FACHE – The Virginia Tech Response

38 Voices of Experience: Leadership During a Disaster M. Scott Hill, MEd, MHA, FACHE – The Virginia Tech Response Presentations

Thursday, April 28, 2011 | Norwood, MA 39 Presentations M. Scott Hill, MEd, MHA, FACHE – The Virginia Tech Response

40 Voices of Experience: Leadership During a Disaster M. Scott Hill, MEd, MHA, FACHE – The Virginia Tech Response Presentations

Thursday, April 28, 2011 | Norwood, MA 41 Presentations M. Scott Hill, MEd, MHA, FACHE – The Virginia Tech Response

42 Voices of Experience: Leadership During a Disaster M. Scott Hill, MEd, MHA, FACHE – The Virginia Tech Response Presentations

Thursday, April 28, 2011 | Norwood, MA 43 Presentations M. Scott Hill, MEd, MHA, FACHE – The Virginia Tech Response

44 Voices of Experience: Leadership During a Disaster M. Scott Hill, MEd, MHA, FACHE – The Virginia Tech Response Presentations

Thursday, April 28, 2011 | Norwood, MA 45 Presentations M. Scott Hill, M.Ed, MHA, FACHE, The Virginia Tech Response

46 Voices of Experience: Leadership During a Disaster M. Scott Hill, M.Ed, MHA, FACHE, The Virginia Tech Response PresentationsNotes

Thursday, April 28, 2011 | Norwood, MA 47 Presentations John L. Hick, MD – Response to the 35W Bridge Collapse

48 Voices of Experience: Leadership During a Disaster John L. Hick, MD – Response to the 35W Bridge Collapse Presentations

Thursday, April 28, 2011 | Norwood, MA 49 Presentations John L. Hick, MD – Response to the 35W Bridge Collapse

50 Voices of Experience: Leadership During a Disaster John L. Hick, MD – Response to the 35W Bridge Collapse Presentations

Thursday, April 28, 2011 | Norwood, MA 51 Presentations John L. Hick, MD – Response to the 35W Bridge Collapse

52 Voices of Experience: Leadership During a Disaster John L. Hick, MD – Response to the 35W Bridge Collapse Presentations

Thursday, April 28, 2011 | Norwood, MA 53 Presentations John L. Hick, MD – Response to the 35W Bridge Collapse

54 Voices of Experience: Leadership During a Disaster John L. Hick, MD – Response to the 35W Bridge Collapse Presentations

Thursday, April 28, 2011 | Norwood, MA 55 Presentations John L. Hick, MD – Response to the 35W Bridge Collapse

56 Voices of Experience: Leadership During a Disaster John L. Hick, MD – Response to the 35W Bridge Collapse Presentations

Thursday, April 28, 2011 | Norwood, MA 57 Presentations John L. Hick, MD – Response to the 35W Bridge Collapse

58 Voices of Experience: Leadership During a Disaster John L. Hick, MD – Response to the 35W Bridge Collapse Presentations

Thursday, April 28, 2011 | Norwood, MA 59 Presentations John L. Hick, MD – Response to the 35W Bridge Collapse

60 Voices of Experience: Leadership During a Disaster John L. Hick, Response to the 35W Bridge Collapse Notes

Thursday, April 28, 2011 | Norwood, MA 61 Presentations David Whitmore – Central London Suicide Bombings - 7th July 2005

62 Voices of Experience: Leadership During a Disaster David Whitmore – Central London Suicide Bombings - 7th July 2005 Presentations

Thursday, April 28, 2011 | Norwood, MA 63 Presentations David Whitmore – Central London Suicide Bombings - 7th July 2005

64 Voices of Experience: Leadership During a Disaster David Whitmore – Central London Suicide Bombings - 7th July 2005 Presentations

Thursday, April 28, 2011 | Norwood, MA 65 Presentations David Whitmore – Central London Suicide Bombings - 7th July 2005

66 Voices of Experience: Leadership During a Disaster David Whitmore – Central London Suicide Bombings - 7th July 2005 Presentations

Thursday, April 28, 2011 | Norwood, MA 67 Presentations David Whitmore – Central London Suicide Bombings - 7th July 2005

68 Voices of Experience: Leadership During a Disaster David Whitmore – Central London Suicide Bombings - 7th July 2005 Presentations

Thursday, April 28, 2011 | Norwood, MA 69 Presentations David Whitmore – Central London Suicide Bombings - 7th July 2005

70 Voices of Experience: Leadership During a Disaster David Whitmore – Central London Suicide Bombings - 7th July 2005 Presentations

Thursday, April 28, 2011 | Norwood, MA 71 Presentations David Whitmore – Central London Suicide Bombings - 7th July 2005

72 Voices of Experience: Leadership During a Disaster David Whitmore – Central London Suicide Bombings - 7th July 2005 Presentations

Thursday, April 28, 2011 | Norwood, MA 73 Presentations David Whitmore – Central London Suicide Bombings - 7th July 2005

74 Voices of Experience: Leadership During a Disaster David Whitmore – Central London Suicide Bombings - 7th July 2005 Presentations

Thursday, April 28, 2011 | Norwood, MA 75 Presentations David Whitmore – Central London Suicide Bombings - 7th July 2005

76 Voices of Experience: Leadership During a Disaster David Whitmore – Central London Suicide Bombings - 7th July 2005 Presentations

Thursday, April 28, 2011 | Norwood, MA 77 Presentations David Whitmore – Central London Suicide Bombings - 7th July 2005

78 Voices of Experience: Leadership During a Disaster David Whitmore – Central London Suicide Bombings - 7th July 2005 Presentations

Thursday, April 28, 2011 | Norwood, MA 79 Presentations David Whitmore – Central London Suicide Bombings - 7th July 2005

80 Voices of Experience: Leadership During a Disaster David Whitmore – Central London Suicide Bombings - 7th July 2005 Presentations

Thursday, April 28, 2011 | Norwood, MA 81 Presentations David Whitmore – Central London Suicide Bombings - 7th July 2005

82 Voices of Experience: Leadership During a Disaster David Whitmore – Central London Suicide Bombings - 7th July 2005 Presentations

Thursday, April 28, 2011 | Norwood, MA 83 Presentations David Whitmore – Central London Suicide Bombings - 7th July 2005

84 Voices of Experience: Leadership During a Disaster David Whitmore – Central London Suicide Bombings - 7th July 2005 Presentations

Thursday, April 28, 2011 | Norwood, MA 85 Presentations David Whitmore – Central London Suicide Bombings - 7th July 2005

86 Voices of Experience: Leadership During a Disaster David Whitmore – Central London Suicide Bombings - 7th July 2005 Presentations

Thursday, April 28, 2011 | Norwood, MA 87 Presentations David Whitmore – Central London Suicide Bombings - 7th July 2005

88 Voices of Experience: Leadership During a Disaster David Whitmore – Central London Suicide Bombings - 7th July 2005 Presentations

Thursday, April 28, 2011 | Norwood, MA 89 Notes

90 Voices of Experience: Leadership During a Disaster