Service Centres Capabilities Matrix The world is at your service We work around the clock to keep you flying. Behind the scenes, a worldwide network of technicians and customer services representatives anticipate your every need — wherever, whenever.
Biggin Hill Berlin (LBAS) Wichita Hartford Tianjin Tucson Dallas Fort Lauderdale
Singapore Bring your jet home When you arrive at any Bombardier Service Centre around the world, you benefit from the expertise and know-how only the OEM can provide. A network committed to getting you back up and flying faster with quality-driven customer service and comprehensive capabilities.
To schedule your aircraft at a Bombardier Service Centre, please contact a Regional Sales Manager or email: [email protected]
For 24/7 AOG and unscheduled maintenance support, please contact the Customer Response Centre (CRC): North America (toll free) 1-866-JET-1247 (1-866-538-1247) | International +1-514-855-2999
OEM LOCATION REGION SERVICE LEVEL OF SERVICE COUNTRY APPROVALS AUTHORIZATIONS
Dallas Airframe Heavy Bahamas General Electric Bermuda Honeywell Avionics Heavy Service Centre Brazil Collins Aerospace Engine Heavy 7336 Aviation Place Canada Rolls Royce Interior Heavy Cayman Islands Dallas Love Field Airport United States Dallas, TX 75235 Paint Light EASA Engineering OSS FAA +1-469-791-4000 Mexico South Africa
Fort Lauderdale Airframe Heavy Argentina Mexico General Electric Aruba Venezuela Honeywell Avionics Heavy Service Centre Bermuda Collins Aerospace Engine Heavy 4100 Southwest 11th Terrace Brazil Rolls Royce Interior Heavy Canada Fort Lauderdale International Airport United States Fort Lauderdale, FL 33315 Paint Light Cayman Islands Engineering OSS Chile +1-954-622-1200 EASA FAA Mauritius
Hartford Airframe Heavy Bermuda General Electric Canada Honeywell Avionics Heavy Service Centre Cayman Islands Collins Aerospace Engine Heavy Bldg. 85-173 EASA Rolls Royce Interior Heavy FAA Bradley International Airport United States Windsor Locks, CT 06096 Paint Light Mexico +1-860 - 627-9491 Engineering OSS Wheel shop O/H Battery O/H OEM LOCATION REGION SERVICE LEVEL OF SERVICE COUNTRY APPROVALS AUTHORIZATIONS
Tucson Airframe Heavy Argentina - Military Qatar General Electric Bermuda South Africa Honeywell Avionics Heavy Service Centre Canada Collins Aerospace Engine Heavy 1255 East Aero Park Blvd. Cayman Islands Rolls Royce Interior Heavy CAAC Tucson, AZ 85756 United States Paint Full EASA +1-520-746-5100 Engineering Support FAA Hong Kong Battery O/H India Mexico
Wichita Airframe Heavy Aruba General Electric Canada Honeywell Avionics Heavy Service Centre Cayman Islands Collins Aerospace Engine Heavy 1 Learjet Way EASA Rolls Royce Interior Heavy FAA Wichita, KS 67209 United States Paint Full1 Mexico +1-316-946-2287 Engineering Support South Africa Venezuela Wheel shop O/H Battery O/H
Biggin Hill Airframe Heavy2 Aruba General Electric Bermuda Honeywell Avionics Heavy2 Service Centre Canada Rolls Royce Engine Heavy2 Bldg. 510 Churchill Way Cayman Islands Interior Intermediate2 EASA London Biggin Hill Airport Europe Biggin Hill, UK Paint Full2 FAA 3 Kent TN16 3BN Engineering Support Isle of Man San Marino3 +44-2083-531900 Turkey 3 UAE
Lufthansa Bombardier Airframe Heavy Aruba Qatar Belarus Russia Avionics Heavy Aviation Services GmbH Bermuda UAE Engine Heavy Walter-Rieseler-Strasse 1, Building G3710 Cayman Islands Zambia Interior Heavy Canada 12529 Schoenefeld, Berlin, Germany Europe Paint Full EASA +49-30-8875-4600 Engineering Support FAA Isle of Man Kazakhstan Lybia
Singapore Airframe Heavy Aruba Hong Kong General Electric Australia India Honeywell Avionics Heavy Service Centre Bermuda Isle of Man L3 Engine Heavy 10 Seletar Aerospace Heights CAAC Malaysia Collins Aerospace Interior Heavy CAAS Pakistan Rolls Royce Seletar Aerospace Park Asia-Pacific Singapore 797546 Paint Light Canada Philippines Universal Avionics Engineering Support Cayman Islands Qatar +65-9711-0291 EASA San Marino Wheel shop O/H FAA Taiwan Battery O/H Guernsey UAE OEM LOCATION REGION SERVICE LEVEL OF SERVICE COUNTRY APPROVALS AUTHORIZATIONS
Tianjin Airframe Heavy4 CAAC Service Centre Avionics Line4 Engine Line4 21# Qihang Road, Interior Heavy4 Comprehensive Bonded Area Asia-Pacific Tianjin Airport Economic Area Paint Light4 Tianjin, 300308, P.R. China +86-22-598-62600
Line Stations Airframe Line Aruba San Marino Bermuda Avionics Line Canada Linz, Austria Engine Line Luton, United Kingdom Cayman Islands Europe & Wheel shop Tire Change & EASA Cannes, Nice & Paris, France 5 Milan Linate and Olbia, Italy Asia-Pacific NDT only FAA Tianjin, China Battery O/H5 Guernsey Isle of Man +43-664-809-95333 Qatar
Mobile Response Team
On call 24/7 to dispatch parts, technical and line maintenance support. - Access to the worldwide Parts Express network to ensure parts delivery any time, anywhere. - Fleet of 30 trucks (19 in North America and 11 in Europe) - Two dedicated MRT aircraft (1 in North America and 1 in Europe)
1. Light on Challenger 350 aircraft 2. No Learjet 60 or Challenger 850 aircraft capabilities 3. via EASA approval 4. No Learjet or Challenger 300/350 aircraft capabilities 5. Wheel and battery shop in certain locations only
LEVEL OF SERVICE LEGEND
AIRFRAME ENGINE Intermediate: Same as light with additional capacity ENGINEERING Line: Troubleshooting, servicing, minor repairs, Line: Troubleshooting, servicing, minor inspections to replace laminates and veneers, repair or refinish Support: Facility has engineering on-site to support routine checks. and line component replacement. cabinet surfaces and wood throughout the aircraft. maintenance and modifications. Also offers full line service. Heavy: Full airframe capability including major mods/ Heavy: Engine capabilities include MPI/HSI and full DAS: Designated Alteration Station capable of STCs, structural repairs and full line service. line service. Heavy: Full refurbishment, completion and designing, certifying and supporting maintenance line service capabilities, including complete and modifications. AVIONICS INTERIOR reconfiguration of full line service. Line: Troubleshooting and line component Line: Facility has capability to clean aircraft and WHEEL SHOP / BATTERY PAINT replacement. perform minor cosmetic repairs. O/H: Overhaul capabilities. Light: Capability to touch-up, spot-in or sand-paint Heavy: Full on-wing avionics capability including Light: Facility has capability to repair or re-cover small parts or aircraft areas. major mods/STCs, plus full line service. interior liners, seats, side ledges, baggage area and can replace carpet. Also offers full line service. Full: In addition to light service, facility has capability to chemically strip and repaint the entire aircraft and/ or major components of the aircraft.
For full details on the capabilities of Bombardier Business Aircraft Service Centres around the world, please visit businessaircraft.bombardier.com Exceptional by design
Bombardier, Exceptional by design, Learjet, Challenger and Global are trademarks of Bombardier Inc. or its subsidiaries. © 2019 Bombardier Inc. All rights reserved. Information in this document is accurate as of April 2019. Printed in Canada 04/19