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H-Sphere Administrator Guide © Copyright 1998-2005. Positive Software Corporation. All Rights Reserved

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H-Sphere Administrator Guide © Copyright 1998-2005. Positive Software Corporation. All Rights Reserved H−Sphere Administrator Guide H−Sphere Admin guide aims at hosting providers and explains how to configure and administer H−Sphere control panel. • Introduction (22 Mar) • Getting Started Server Configuration • Adding Servers Step−By−Step • Physical Servers • Logical Servers • Adding IPs • DNS Servers • Mail Server Settings • SPF and SRS • Antispam/Antivirus • System SMTP Relays • Server Groups DNS • Adding DNS Zones • Instant Alias Templates • Adding DNS Records • Hosting Your Corporate Site • Third Level Domains H−Sphere Administrator Guide © Copyright 1998−2005. Positive Software Corporation. All rights reserved. 1 Control Panel Web Interface • Default Language • Regional Settings • Images And Icons • Skins And Colors • Interface Texts E−Mail Notifications • Notification Recipients • Edit Notifications • Configure Notification Rules Control Panel Configuration • Company Info • Disabling Global Resources • Background Job Manager • Domain Registrar Manager Enom Configuration OpenSRS Configuration Alldomains Configuration OnlineNIC Configuration DirectI Configuration Offline Domain Registration • Installing Shared SSL Certificates • Mail SSL H−Sphere Administrator Guide © Copyright 1998−2005. Positive Software Corporation. All rights reserved. 2 Payments • Merchant Gateway Manager (12 Apr) AssureBuy AuthorizeNet (ADC Relay) AuthorizeNet (SIM Protocol) Bibit Cardia Services CyberCash Echo Ematic ePDQ eWay InnovativeGateway InterCept IonGate LinkPoint (API v.3.01) Main Street Softworks Moneris NetBilling NTPNow Paradata PayAndShop PayGate PayJunction Pay−Me−Now PayReady Plug'n Pay PosNet Protx PSiGate SecurePay SecurePay.com.au H−Sphere Administrator Guide © Copyright 1998−2005. Positive Software Corporation. All rights reserved. 3 Secure Trading SkipJack ThePayDesk Tucows VeriSign Payflow Pro VeriSign Payflow Pro with SSL Support • Credit Card Encryption • Adding CC Brands • Web Payment Systems WorldPay PayPal 2CheckOut GestPay PaySystems PayNova Plans • Introduction to Plans • Creating And Editing Plans • Admin Plans • Demo Plans • Access to Plans • Plan Controls • Plan Settings • Changing Account's Plan • Controlling RAM &CPU Usage • Placing Plans on Particular Boxes H−Sphere Administrator Guide © Copyright 1998−2005. Positive Software Corporation. All rights reserved. 4 Resources • Users, Accounts, Domains • Traffic (before v.2.4) • Disk Space (Disk Quota before v.2.4) (Disk Usage before v.2.4) • Limiting Resources • Recreating Resources Billing • Introduction to Billing • Billing Types • Billing Profiles • Billing Periods (before v.2.4) • Credit Limit • Prices, Fees and Discounts (before v.2.4) • Taxes • Tax Exemption • Money Returns • Managing Debtors (before v.2.4) • Promotions Resellers • Understanding Resellers • Reseller DNS • Creating And Editing Reseller Plans (03 Feb) • Billing Resellers (03 Feb) • Reseller Control Panel SSL H−Sphere Administrator Guide © Copyright 1998−2005. Positive Software Corporation. All rights reserved. 5 • Reseller Shared SSL • Placing Resellers on Separate Boxes • Allocating Physical Servers to Resellers (11 Apr) • Supporting Resellers' Customers • Deleting Resellers • Suspending And Resuming Resellers • Moving Accounts Between Resellers Customer Signup • Signing Up Users • Moderating User Signups • Signup Guard Settings • Viewing Signup Info • Trial Hosting Account Management • Finding Accounts • User Details • Admin Notes • Crediting Accounts • Debiting Accounts • Suspending and Resuming Accounts • Deleting Accounts • Reports • Processing Check Payments (18 Jul) • Granting Shell Access (06 Aug) • Moving Domains • Moving Accounts (before v.2.4) H−Sphere Administrator Guide © Copyright 1998−2005. Positive Software Corporation. All rights reserved. 6 Customer Support • Providing Customer Support • Configuring TT Administration Panel • Trouble Ticket Management • Crash Report (01 Mar) • KnowledgeBase (22 Oct) • Custom Jobs • Mass Mail Virtual Private Servers • VPS Server Configuration • Creating VPS Plans Third Party Products • Urchin • Adding Miva Merchant Licenses • Affiliate Programs • Kanoodle Support • AWStats Support (25 May) • Spam Assassin Manager • EasyApp Collection (5 Apr) EasyApp Applications • Comodo SSL Manager (5 Apr) H−Sphere Administrator Guide © Copyright 1998−2005. Positive Software Corporation. All rights reserved. 7 Introduction To H−Sphere Related Docs: • Getting Started • General Web Hosting Articles on theWHIR.com H−Sphere is a comprehensive hosting automation system that allows you to provide a heterogeneous operating system environment to your customers across multiple servers. It can manage hosting servers located in various data centers. H−Sphere can have a multiple server layout, called a cluster. The main server in the cluster is the actual H−Sphere Control Panel, a web application with graphical interface, which centralizes all hosting management tasks, controls all hosting servers and services, manages users, domains, events, and processes. The Control panel consists of many subsystems, the major of them being the following: • DNS Management • Server Management • User Signup • Billing & Plan Management • Merchant Gateway Management • User/Account/Domain Management • Resellers • Domain Management • SSL • Support Center • Look And Feel Management Through H−Sphere web interface, you can configure and manage these and other subsystems, other servers, user accounts and domains, etc. All system data, such as billing, domain, and other info, is stored in the Postgres system database. DNS Management All DNS is managed by H−Sphere. A typical H−Sphere setup requires one service domain name (example.com) which is used as: H−Sphere Administrator Guide © Copyright 1998−2005. Positive Software Corporation. All rights reserved. 8 − the control panel domain (cp.example.com:8080 or cp.example.com:8443), − web server domain (web1.example.com, web2.example.com), − name server domain (ns1.example.com, ns2.example.com), etc. It can also be used for third level hosting and instant access domain aliases, as well as to host the corporate (promotional) website. The most typical configuration is to have two DNS servers, each on a separate box. In case of one−server installations, you can put two DNS servers on one box. By default, H−Sphere randomly assigns primary and secondary DNS servers for each domain to balance server load. If you want, you can assign master and slave roles to DNS logical servers. H−Sphere creates a zone file for each domain name on both name servers, and allows end users to create custom DNS records through a web interface. More on DNS Server Configuration. Server Management We differentiate between physical and logical servers. Physical servers are actually or virtually separate computers with their own operating systems (Linux, FreeBSD Unix, or Windows). They can be emulated with VPS, VMWare or other software packages. Logical servers are programs that run on physical servers and process client requests. For instance when we talk about web, mail, DNS, mysql and other servers, we mean logical servers. A physical server can have one or more logical servers running. Logical servers of the same nature and purpose make a server group. In case of multiserver installations, logical servers of the same group are located on different physical servers, and H−Sphere randomly chooses from them to create user accounts, which evens server load and disk space usage. In most instances, H−Sphere operates with logical servers, not physical servers. We work with logical servers when we add IPs, configure system SMTP relays, assign mail server roles, assign name server roles, etc. H−Sphere Administrator Guide © Copyright 1998−2005. Positive Software Corporation. All rights reserved. 9 User Signup To use hosting services, users (site owners and resellers) need to sign up for a hosting plan. H−Sphere offers fully automated user signup through the signup wizard. Depending on the billing type and signup settings, accounts may not be created until moderated by administrator. For instance, an account may not be immediately created because it was blacklisted by Signup Guard or because the user doesn't pay with a credit card. Depending on the plan, access to the signup wizard can be unrestricted (available "from the street") or allowed only from the admin control panel. Registration "from the street" can be performed by anybody without admin's interaction. Registration from the admin control panel goes through exactly the same steps, but can be performed only by the administrator. The latter is the only way to sign users up for publicly unavailable plans. Billing And Plan Management H−Sphere comes with a complete billing solution. When users sign up, buy or use hosting resources, it calculates user charges based on the prices you have specified and charges them to users' credit cards. When credit card charges don't apply, customer payments are added manually in the admin control panel. For more, see Introduction to Billing and Introduction to Plans. Merchant Gateway Management H−Sphere can work with credit card processors and web based payment systems to collect payments from customers. To enable a connection with either of these, you need to configure a connection with the corresponding server. Credit Card Processors. H−Sphere offers complete automation with credit card processing. To charge an amount to a customer's credit card, H−Sphere connects to the merchant gateway server and sends an http request. Next, it waits for a response, and once the success confirmation is received,
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