Annual Report 2016/17
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16 | 17 ANNUAL REPORT WEST WIMMERA HEALTH SERVICE WEST WIMMERA HEALTH SERVICE www.wwhs.net.au www.facebook.com/westwimmerahealth WEST WIMMERA HEALTH SERVICE CONTENTS Message from 02 the Board Chair About West Wimmera Projects and Compliance 03 Health Service 13 Initiatives 40 with Legislation Organisational Occupational 07 Structure 18 Health & Safety 43 Attestations Financial Disclosure Audited Financial 10 Results 38 Index 44 Statements 1 ANNUAL REPORT 16 | 17 A MESSAGE FROM THE BOARD CHAIR Welcome to the West Wimmera Health we will continue to work with organisations such as Service 2016-2017 Annual Report. these in a collaborative and respectful manner. We will also look to build on links with larger regional This report aims to provide a transparent account and metropolitan providers so that if we can’t help, of how the Service performed in all aspects over the we’ll know somewhere that can. 2016-2017 financial year. The reader should gain a clear understanding of the progress that has been made To our many employees, contracted medical towards achieving our strategic goals and in particular professionals and volunteers – thankyou. The our primary objective: to provide safe and high quality dedication, skill and resilience you exhibit on a daily healthcare to our communities, always. The report basis makes you the bedrock of the Service. In many also details how we performed financially over the year ways our capacity to provide safe, high quality and including our financial position at year-end. sustainable healthcare starts and ends with you. On 1 July 2016 we welcomed the Minyip, Murtoa We are listening to what our employees have to and Rupanyup communities into the fold through say and we will continue to act to ensure they are our amalgamation with Dunmunkle Health Services. treated fairly and with respect at all times. We do This outcome was the culmination of several years not and will not tolerate any form of inappropriate of dedicated effort by many people. Any change of behaviour involving any Service employee. Any this nature and magnitude inevitably involves some form of bullying, harassment, discrimination or ‘teething’ issues but by and large it has been an occupational violence and aggression will be dealt overwhelming success and I thank and congratulate with fairly and as firmly as the law allows. everyone involved. Work continued on addressing the feedback The staff and board members of what was Dunmunkle gained from the 2016 People Matter Survey. Health Services are to be particularly commended for This anonymous and independently conducted the positive, determined and committed way in which analysis continues to provide valuable information they have embraced the amalgamation. They saw on the West Wimmera Health Service employee change not as a threat but as a challenge to be met experience and what might be done to improve it. head on and turned to their advantage. I acknowledge and thank the Department of Health We are now closer to completion of the Nhill and Human Services and in particular Safer Care Hospital Hydrotherapy Pool and Community Victoria. The approach to the way safe healthcare is Rehabilitation Centre. This new service will monitored and assured has changed immeasurably significantly enhance our capacity to get patients in light of the Duckett review. Our communities can back on their feet quickly and safely. We are very take comfort that their safety is now without doubt grateful for the financial support provided by the the first and foremost priority for all stakeholders V V Marshman Trust towards this project. involved in their healthcare. Further progress was made in our aim to work more Finally, this year saw the retirement of Steve Thomas closely with our neighbouring health services at and Ron Rosewall from board duties. Steve brought Horsham, Edenhope and Warracknabeal through a wealth of experience as a long term member of the the Wimmera Southern Mallee Health Alliance. We Dunmunkle Health Services Board and contributed understand we are one of many important pieces in significantly to the success of the amalgamation. the Victorian rural health jigsaw puzzle and that we Thank you Steve and all the best in your ‘retirement’. cannot always be all things to all people. That is why 2 WEST WIMMERA HEALTH SERVICE Ron’s retirement from the Board marked the loss of We have made and we will continue to make decisions countless years of invaluable skill and experience, that we believe are in the best long term interests of not just in relation to his specifi c area of expertise, the Service and therefore the communities we serve. disability services, but across all Service areas. On behalf of the Board and in accordance with the Ron’s subsequent passing meant the loss of a true Financial Management Act 1994, I am pleased to gentleman and he will be sadly missed but fondly present the Report of Operations for West Wimmera remembered for many, many years to come. Health Service for the year ending 30 June 2017. As board members my colleagues and I understand that our relatively short periods of stewardship do play an important role in the West Wimmera Health Service ‘project’. We believe that we are succeeding in our Leonie Clarke primary objective as a Board, namely, the appropriate President strategic guidance of West Wimmera Health Service. Nhill, 14 August 2017 MANNER OF ESTABLISHMENT & THE RELEVANT MINISTERS West Wimmera Health Service is established as The relevant Ministers are The Hon Jill Hennessy a public hospital under the Health Services Act MP, Minister for Health, Minister for Ambulance 1988 (The Act) and subsequent amendments and Services, The Hon Martin Foley MP, Minister for delivers health services to nine communities in the Housing, Disability and Ageing, Minister for Mental Grampians Region of the Victorian Department of Health and The Hon Jenny Mikakos MP, Minister for Health and Human Services. Families and Children, Minister for Youth Affairs. OUR VISION To establish and maintain a high quality and responsive health service through the pursuit of excellence and effective use of innovation and technology. OUR MISSION West Wimmera Health Service is committed to the delivery of health, welfare and disability services which are compassionate, responsive, accessible and accountable to individual and community needs, and which result in quality outcomes for the people of the West and Southern Wimmera and the Southern Mallee. OUR VALUES • A Safe Environment • Strong Leadership and Management • A Culture of Continuing Improvement • Effective Management of the Environment • Responsive Partnerships with our Consumers 3 ANNUAL REPORT 16 | 17 OUR COMMUNITY West Wimmera Health Service provides health The population in our catchment area can be largely and community care services to people within the characterised by the decreasing population growth following four LGA’s and a very high proportion of the population being 40 years and over. • Hindmarsh Although traditionally persons born in other • West Wimmera countries have made up a very low percentage of the • Yarriambiack population in out catchment area, Nhill in particular • Horsham Rural City has seen a substantial increase in this demographic cohort in recent times. This has been largely due to the settlement of Karen refugees who now make up some 10% of the population in Nhill. OUR FACILITIES GOROKE Goroke Community Health Centre RUPANYUP Rupanyup Nursing Home NHILL Nhill Hospital NATIMUK Natimuk Nursing Home Iona Digby Harris Nursing Home Allan W Lockwood Hostel Cooinda Disability Service Trescowthick House Hostel Nhill Dental Clinic MINYIP Minyip Community Health Centre KANIVA Kaniva Hospital RAINBOW Rainbow Hospital Archie Gray Nursing Home Rainbow Bush Nursing Home Annexe Arthur Vivian Close Hostel Rainbow Bush Nursing Hostel JEPARIT Jeparit Hospital MURTOA Murtoa Community Health Centre Jeparit and District Nursing Home 4 WEST WIMMERA HEALTH SERVICE OUR SERVICES AGED CARE PRIMARY AND PREVENTATIVE HEALTH • Aged care assessment service • Antenatal/shared care pregnancy clinic • Aged residential homes • Asthma Education • Commonwealth Home Support Program – Respite • Cancer Resource Nurse • Home Care Packages • Cancer Support Group • Cardiac Rehabilitation CLINICAL • Community Health Nursing • Continence Education • Developmental screenings • Acute hospital care • Diabetes Education • Audiology • Diabetes Support Group • Central sterilising services • Dietetics • Dialysis • District Nursing • Domiciliary • Endocrinology telehealth clinics • Midwifery • Falls and balance groups • ENT surgery • Gentle exercise groups • General surgery • Healthy eating and cooking groups • Geriatrician • Health education and promotion • Immunisations • Initial needs coordination • Infection control • Interpreting services – Karen • Medical imaging (CT scanning, X-ray, ultrasound, • Massage Therapy dental orthopantomogram) • Maternal and Child Health • Obstetrics and gynaecology • National Diabetes Service • Ophthalmic surgery • Occupational Therapy • Optometry • Physiotherapy • Oral surgery • Planned Activity Groups • Orthopaedic surgery • Podiatry • Palliative care • Pregnant/new mothers exercise group • Pathology • Quit smoking education • Pharmacy • Refugee Health Nurse • Physician • Social Work – welfare • Urgent care • Speech Pathology • Visiting Cardiac Specialist • Warm winter exercise groups • Visiting Dermatologist • Well Women’s Health Clinic • Youth Mental Health First Aid 5 ANNUAL REPORT 16 | 17 OUR SERVICES [CONTINUED]