National Digital Transformation
Total Page:16
File Type:pdf, Size:1020Kb
National Digital Transformation Annual Report 2019 MY PRIMARY GOAL IS TO“ BE AN EXEMPLARY AND LEADING NATION IN ALL ASPECTS, AND I WILL WORK WITH YOU IN “ ACHIEVING THIS ENDEAVOUR Custodian of the Two Holy Mosques King Salman Bin Abdulaziz Al Saud Our ambition is to builD a more “ prospErous homElanD in which citizens finD what thEy wish. ThE only acceptablE futurE built by us togEthEr for“ our nation is make it to thE forefront of thE worlD HRH Prince Mohammad bin Salman bin Abdulaziz, Crown Prince, Deputy Prime Minister and Minister of Defense Membership of National Committee For Digital Transformation H.E. Dr. Tawfiq Alrabiah H.E. Dr. Majed Alqasabi H.E. Mr. Mohammed Aljadaan Minister of Health Minister of Commerce Minister of Finance and Acting minister of Economy & Planning H.E. Eng. Abdullah Alswaha H.E. Dr. Hamad Al Alshaikh Minister of Communications & H.E. Dr. Nasser Aldawoud Information Technology, Minister of Education Vice Minister of Interior President of the national committee for digital transformation H.E. Dr. Khalid Alsabti H.E. Dr. Abdullah Alghamdi H.E. Dr. Essam Alwaqit Governor of National President of Saudi Data and Director of National Information Center Cybersecurity Authority Artificial Intelligence Authority ENG. Mohammad Abdulrhman Alsha’alan CEO of National Digital Transformation Unit Thanks to Digital Transformation Partners 5 Digital Transformation Annual Report -2019 Introduction Digital transformation is a key enabler for realizing Saudi Arabia’s Vision 2030 -geared toward creating a vibrant society, a thriving economy and an ambitious nation- by building a digital society, a digital economy and a digital nation. In order to coordinate the national efforts, the National Committee for Digital Transformation -as the body responsible for formulating policies and strategies, developing plans and ensuring integration of related initiatives- works to overcome obstacles and accelerate the implementation of digital transformation initiatives led by the Government entities. This report reviews the national efforts and achievements in digital transformation as reported by the government entities during 2019. 6 Reporting Methodology A wide range of approximately 800 achievements were analyzed, based on several primary and secondary criteria, with the aim of building a holistic framework for the National Digital Transformation and relevant achievements in the various Kingdom sectors and organizations, presenting the concept of achievement in digital government, and raising awareness of it as well as interest therein. As the digital transformation has acquired an active role in shaping government policies and defining the way to deal with new opportunities and challenges, the methodology focused on national challenges that were addressed by the achievements, and on innovation and its alignment with the strategic directions for the National Digital Transformation. Accordingly, the achievements were subjected to the criteria of realizing a Public Value, which includes social and economic impacts along with the level of governance, in addition to delivering on the National Strategic Directions. The final list in the Executive Summary of the Report include 80 achievements. 800+ Achievements were 400+ Achievements were 80 Achievements were selected reported and filtered identified as having direct social for contributing to Saudi Arabia’s according to the following: and economic impacts. nature of achievement, and leadership regionally and range of beneficiaries. globally, in addition to qualitatively improving user experience. Most Prominent Achievements That Has Improved The Citizen's Experience: 3 Minutes 3 Minutes To perform any service To schedule appointment 48 Hours 5 Minutes To complete end- of- To issue power of service procedures attorney 60 Minutes 24 Hours To transfer real estate To complete custom clearance property procedures Saudi Arabia in figures: Rank Rank 1 11 Business environment reforms Legal framework's adaptability Ease of Doing Business Report to digital business models Rank Rank 36 13 improved in ranking by 3 Digital Capacity Index places Global Competitiveness Report 2019 Rank Rank 39 38 improved in ranking Starting a Business Index by 3 places Climbed from 141 to 38 rank in World Bank Report Digital Competitiveness Ranking 2018 Saudi Arabia in figures: Rank 81% 3 Service Maturity Rate Globally in 5G networks deployment Compared to 71% in 2018 Rank Rank 13 2 Globally in Internet speed average Spectrum allocation 55.58 Mbps for Mobile Internet / Among G20 countries 50.68 Mbps for Fixed Internet Saudi Arabia in figures: Rank Rank 30 3 RiyadH ‘Sustainable Smart City’ Technology Governance United Nations G20 countries SR107 SR45.2 billion billion ICT Market Size IT & Emerging Tech Market Size National Digital Transformation 2019 Initiatives Digital Nation 2019 ﻻرﻣﯾﻘ ﺗوﻟﺣ لﻠ ﻼﺳﻧوﯾ ﻗرﯾر ﻼﺗ Digital Transformation Annual Report -2019 ‘Absher Individuals’ Platform Simplifies provision of govErnmEnt sErvicEs to citizEns and achieves economic and social impacts 3 Minutes 26.2 million SR15 Billion to perform any service processes done saved annually 14 Million 17 187 Subscribers New services Services available 14 Digital Transformation Annual Report -2019 14 Available Services 3 Minutes to Perform Any Services 6.6 Million Executed Operations 550 Million Riyals Saved Annually 520,000 Subscribed entities 15 Digital Transformation Annual Report -2019 Individuals’ Service Businesses’ Service This services helps to In this service, a single ID identify individuals number is allocated for each electronically for public and non-government entity in private service providers. Saudi Arabia. It is automatically issued by the National Information Center Digital ID for Individuals 44 Million Processes done for individuals through the through the Ministry of The ‘Digital ID’ enables citizens Single Sign-on platform. Commerce and Investment and residents to sign on to the public and Ministry of Labor. services system, provides ease and 101 Entities increases efficiency of performing are linked to Single Sign- 2.4 Million entities transactions and receiving the on platform. have single ID number. requested services. 12 Million laborers have their data updated. 16 Digital Transformation Annual Report -2019 Paperless Court The systems of the Ministry of Justice (MoJ) have been automated in all its facilities to strengthen the governance Najiz Portal of litigation and transfer of property as well as to achieve the concept of ‘Paperless Government.’ Unified platform through which all the services of the Ministry of Justice are 75% Reduction in paper use provided, in an effort to increase the 179 Courts use e-system satisfaction of users. 1 Million Powers of attorney authenticated 112 Digital services 42,000 Visits 5 Minutes to issue power of attorney MoJ Operations Center 21 Informational Services An integrated dashboard to monitor the performance of courts and notaries in order to facilitate decision-making and speed up the field processing. 17 Digital Transformation Annual Report -2019 Unified Electronic Medical Record Electronic Record enabling health care workers to conduct their work efficiently by providing them with their patients' data in real time anywhere, including all documented health information, which contributes to reducing medical and diagnostic errors and minimizing the side effects of diseases. +11 Million Electronic records for %34.2 of Saudi Arabia’s population SR752 Million Savings annually 18 Digital Transformation Annual Report -2019 Emergency App “Asefni” enables the Saudi Red Crescent Authority to manage field medical emergency services. +300,000 Electronic reports It has been applied at 100% in Madinah, Qassim, Hail, Tabuk, Jouf, Northern Borders, Eastern Province and Najran. 19 2019 ﻻرﻣﯾﻘ ﺗوﻟﺣ لﻠ ﻼﺳﻧوﯾ ﻗرﯾر ﻼﺗ Digital Transformation Annual Report -2019 Etimad Online platform for the management of contracting, payment, tendering, procurement and financial rights. It is aimed at enhancing transparency and competitiveness, optimizing the use of government resources and realizing the concept of “Paperless Government." 1 Million payment orders made for +450 government entities 900 Billion +82,000 +50,000 +200,000 Total value of Users Tenders published payment orders Suppliers registered 20 Digital Transformation Annual Report -2019 Estishraf Platform Utilizing data analytics tools and Artificial Intelligence (AI) technologies to make diversified insights to assist leaders and government entities in obtaining advice and recommendations that support informed decision-making. 13 Scenarios were implemented with over 10 government entities that helped decision-makers in formulating economic, political and social policies, and contributed to finding opportunities to achieve savings and non- oil revenues for the state treasury by more than SR 36 billion. 21 Digital Transformation Annual Report -2019 Government Cloud “ Deem Platform” The Deem platform contributes to rationalizing IT spending for government entities with a better safety, reliability and unity of efforts between gov. entities and flexibility to share data and information between them. National Information Center +80 Data centers CMMI Level 4 were merged and hosted for 30 Govt. entities. First Govt. entity to reach it in Saudi Arabia +80 Group of Data was merged in national data bank 125 Billon operations was provided to government sectors 22 Digital Transformation Annual Report -2019 +3 Million Homes arE coverED by fibEr-optic network