From: IAAI-93 Proceedings. Copyright © 1993, AAAI (www.aaai.org). All rights reserved. OPERA: A Highly Interactive Expert System for Outside Plant Engineering Gary Lazarus, Lien ‘Ihn and Marty Baade Expert Systems Laboratory NYNEX Science & Technology 500 Westchester Avenue White Plains, NY 10604
[email protected] Abstract system that contains more engineering expertise than OPERA is an expert system developed at the Expert any single engineer in the telephone companies. Systems Laboratory at NYNEX Science & Technology to As is the case in most high technology fields, assist outside plant telecommunications engineers in the outside plant engineers routinely see new products, or planning and implementation of sophisticated electronic refinements and enhancements to existing ones. The equipment. The engineer communicates with the system via underlying first order principles of engineering are intelligent documents that are schematic in their design and complex and not necessarily fully understood by all dynamic in their operation to facilitate the conveyance of necessary and sufficient information. Expertise from the top engineers charged with the responsibility of turning up experts in the company was culled and built into the system working systems. Engineers who immerse themselves in to create an expert system that surpasses the engineering the latest technology can perform very well. But, the knowledge of any single engineer in the company. The effort required to maintain that ability is significant. domain and project objectives are discussed, the system OPERA (Outside Plant Engineering and Resource architecture and development, testing, deployment and Administration), therefore, must provide a reasoning maintenance issues are presented and the use of artificial mechanism that emulates the best engineers and be intelligence techniques is justified.