DOCSLIB.ORG

Flight Attendant Agreement American Airlines, Inc

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Flight Attendant Agreement American Airlines, Inc FLIGHT ATTENDANT AGREEMENT Between AMERICAN AIRLINES, INC. And ASSOCIATION OF PROFESSIONAL FLIGHT ATTENDANTS – APFA December 13, 2014 to December 12, 2019 For PBS based flight attendants, all language of the 2014 Joint Collective Bargaining Agreement (JCBA) applies. For non-PBS based flight attendants (DFW/MIA) , the following provisions of the 2014 JCBA will be implemented May 2, 2019. Section 3.G – Jury Duty Compensation Section 3.K Premiums for Paid Time Off Section 8.B – Vacation Pay and Credit Section 8.C – Vacation Bidding Section 8.E – Filler Days Section 8.F – Vacation Buyback Section 9.D – Claiming Sick Leave Section 10.D – PBS Section 11.B.2 – Cumulative Duty Limitations Section 12.A.3 – Reserve Rotation Section 15.D – PBS Awards (Speaker) Section 15.E – Language Assignment Section 25.K.4, K.7 – Leaves of Absence Section 29.D – Training Bidding and Assignment Section 29.H – Training Duty and Rest For non-implemented sections, please refer to the 2001 Contract (CBA), as modified in 2003 via the RPA and the 2012 CLA. The change symbol (Δ) indicates a Letter of Agreement (LOA) has modified the original JCBA language. These changes are indicated in red print. Language from the LOA may be added to the JCBA provision, and original language that no longer applies has a strike- through. The corresponding LOA is numbered and contained in the back of the JCBA. This electronic version of the JCBA is online only and will be updated accordingly. Note: This document (Highlighted JCBA) is a summary of American Airlines’ JCBA and includes various letters of agreement and clarifications of the 2014 Joint Collective Bargaining Agreement (“2014 JCBA”) as of March 1, 2019. This document is intended to serve as an internal resource only, and does not modify in any way the 2014 JCBA. In the event of any inconsistency between this document and the 2014 JCBA and sideletters, the 2014 JCBA and signed sideletters will prevail. Last Update: March 1, 2019 TABLE OF CONTENTS Section 1 Recognition and Scope ......................................... 1-1 Section 2 Definitions .............................................................. 2-1 Section 3 Compensation ....................................................... 3-1 Section 4 Expenses ............................................................... 4-1 Section 5 Moving Expenses .................................................. 5-1 Section 6 Crew Accommodations ......................................... 6-1 Section 7 Uniforms ................................................................ 7-1 Section 8 Vacation ............................................................... 8-1 Section 9 Sick Leave............................................................. 9-1 Section 10 Scheduling .......................................................... 10-1 Section 11 Hours of Service ................................................. 11-1 Section 12 Reserve Duty ...................................................... 12-1 Section 13 Temporary Duty Assignment (TDY) ..................... 13-1 Section 14 International Flying .............................................. 14-1 Section 15 Foreign Language Speaker ................................ 15-1 Section 16 Deadheading ....................................................... 16-1 Section 17 Co-Terminals....................................................... 17-1 Section 18 Charters .............................................................. 18-1 Section 19 Civil Reserve Air Fleet (CRAF) ........................... 19-1 Section 20 Seniority .............................................................. 20-1 Section 21 Period of Probation ............................................. 21-1 Section 22 Filling of Vacancies ............................................. 22-1 Section 23 Reduction in Force .............................................. 23-1 Section 24 Prisoner and Hostage ......................................... 24-1 Section 25 Leaves of Absence/Approved Time Off..…….…. 25-1 Section 26 Insurance, Retirement, and Other Benefits ........ 26-1 Section 27 Injury on Duty (IOD) ............................................ 27-1 Section 28 Medical Examinations ......................................... 28-1 Section 29 Training ............................................................... 29-1 Section 30 Dispute Resolution and Grievance Procedures .. 30-1 Section 31 System Board of Adjustment .............................. 31-1 Section 32 Union Business ................................................... 32-1 Section 33 APFA Employee Assistance Program ................ 33-1 Section 34 Safety and Security Department (SSD) .............. 34-1 Section 35 Union Security ..................................................... 35-1 Section 36 Voluntary Contributions: APFA PAC ................... 36-1 Section 37 General ............................................................... 37-1 Section 38 Crew Rest ........................................................... 38-1 Section 39 Amendments to the Agreement .......................... 39-1 Section 40 Duration ............................................................... 40-1 LETTERS OF AGREEMENT Letter 1 JCBA Implementation Timeline ................................. L1-1 Letter 2 Retention ................................................................... L2-1 Letter 3 Transition Payment for LUS Flight Attendants .......... L3-1 Letter 4 LAA FMLA Disputes .................................................. L4-1 Letter 5 Impact of JCBA on Appendix S (2001/2003 CBA) .... L5-1 Letter 6 LAA Appendix S Foreign National Agreement .......... L6-1 Letter 7 Impact of JCBA on Article 36 (2001/2003 CBA) ....... L7-1 Letter 8 LAA Article 36 Retirement Benefit Plan .................... L8-1 Letter 9 LUS Defined Benefit Pension Plan ........................... L9-1 Letter 10 Voluntary Duty Day Waivers Long-Range Flying...L10-1 Letter 11 Recurring Calendar Timeline Adjustments………..L11-1 Letter 12 Definition of Red-Eye Duty Period…………………L12-1 Letter 13 Section 14.I.2………………………………………...L13-1 Letter 14 2017 Pay Rate Increases…………………………...L14-1 Letter 15 Reimbursement Required Crew Meals…………….L15-1 Letter 16 Section 9.D.1 Letter of Clarification………………..L16-1 Letter 17 Section 14.M.7 Location Delay Incentive…………L17-1 Letter 18 Holiday Pay Clarification…………………………….L18-1 Letter 19 Order of Seniority for First Day of FA Training……L19-1 Letter 20 2016 Profit Sharing Plan…………………………….L20-1 Letter 21 Section 29.E Pay for Travel to and from Training…L21-1 Letter 22 Section 11.H Minimum Days Off for Lineholders….L22-1 Letter 23 PIT Satellite Base Test for PHL FAs……………….L23-1 Letter 24 Section 27 Injury on Duty……………………………L24-1 Letter 25 Classification/Longevity Seniority for New Hires….L25-1 Letter 26 Section 7 Uniforms……………………………………L26-1 Letter 27 Section 12 VC-PLOA Effect on Reserve Rotation…L27-1 Letter 28 Section 21.A.1 Period of Probation………………….L28-1 Letter 29 Section 38.B Crew Rest Guidelines Clarification…..L29-1 Letter 30 Valet Bag Service……………………………………...L30-1 Letter 31 Clarification of the JCBA………………………………L31-1 Letter 32 Clarification of Purser Move-Up Procedures……….L32-1 RECOGNITION AND SCOPE A. RECOGNITION In accordance with the American Airlines Flight Attendants' Certification Case Number R- 7401 made by the National Mediation Board on September 2, 2014, the Company hereby recognizes the Association of Professional Flight Attendants as the duly designated and authorized representative of the Flight Attendants in the employ of the Company for the purposes of the Railway Labor Act, as amended. B. SCOPE 1. Only American Airlines employees shall be used as Flight Attendants in accordance with Definitions, Section 2. 2. Only regularly employed American Airlines Flight Attendants shall be entitled to bid and fly all operations outlined in Hours of Service, Section 11. As an exception, the Company may select Flight Attendants from the American Airlines System Seniority List to participate in FAA Proving Runs. 3. A Flight Attendant shall provide beverage and meal service as set forth in the Flight Attendant Manual and revisions thereto. Such service shall be rendered only in the cabin of the aircraft. C. SUCCESSORSHIP 1. The Company shall require any Successor, including, without limitation, any assignee or purchaser, any merged company or companies, transferee, administrator, receiver, executor and/or trustee to cause the Company (i.e., the airline entity that was acquired) to continue to be bound by all the terms of this Agreement as a condition of any transaction that results in a Successor, subject to applicable procedures under the Railway Labor Act. For the purposes of Paragraph C, a Successor shall be defined as an entity that acquires or controls all or substantially all of the assets or equity American Airlines Group or the Company through a single transaction or multi-step related transactions (“Successorship Transaction”). The Company shall provide the Union with written notice of any Successorship Transaction no later than thirty (30) days prior to the closing of the transaction and such notice to be subject to any confidentiality restrictions that the Company in its discretion may impose on the Union or legal requirements that may apply. 2. The Company shall give written notice of the existence of this Agreement, and a copy of this Agreement, to any proposed Successor before the Company and the proposed Successor enter into any arrangement or agreement with respect to a potential Successor transaction.
Load more

Recommended publications
  • Travel with Benefits Economy Class
    TRAVEL WITH BENEFITS GROUND SERVICE ONLINE SERVICES As you set off on your journey, we will try to make it as comfortable, A special Aerofl ot Info Centre will contact passengers by phone, SMS easy and safe as possible. Aerofl ot’s quality service concept and e-mail, automatically reporting changes in fl ight schedules, should includes ground service for our passengers. they occur. We consistently strive to improve the quality of our services New extra paid services on the website: and expand their range. Sheremetyevo airport handles most of order health insurance; Aerofl ot’s fl ights and our SkyTeam partners. book Aeroexpress tickets; Russia’s largest international airport, Sheremetyevo, is the hub buy virtual gift certifi cates; for Aerofl ot and its SkyTeam partners. “guaranteed price” service. The main sections of the website have been adapted for people with special needs (order special services when booking). Non-standard Rules for Baggage Baggage Allowance NEW SERVICES Online check-in SMS notifi cation to passengers that Mobile app check-in has commenced Automatic updates in the event of delays Online access to the search and recovery of lost luggage available Average waiting time for service personnel at the Contact at Aerofl ot website Centre is 30 to 60 seconds ECONOMY CLASS ONBOARD ENTERTAINMENT ON BOARD IN-FLIGHT MENU AND CONNECTIVITY Aerofl ot offers one of the best basic class services on the market with First and foremost, fl ying means new impressions, among which the Aerofl ot aspires to make the fl ight both comfortable and entertaining for its an optimal range of quality services for an attractive price.
    [Show full text]
  • United-2016-2021.Pdf
    27010_Contract_JCBA-FA_v10-cover.pdf 1 4/5/17 7:41 AM 2016 – 2021 Flight Attendant Agreement Association of Flight Attendants – CWA 27010_Contract_JCBA-FA_v10-cover.indd170326_L01_CRV.indd 1 1 3/31/174/5/17 7:533:59 AMPM TABLE OF CONTENTS Section 1 Recognition, Successorship and Mergers . 1 Section 2 Definitions . 4 Section 3 General . 10 Section 4 Compensation . 28 Section 5 Expenses, Transportation and Lodging . 36 Section 6 Minimum Pay and Credit, Hours of Service, and Contractual Legalities . 42 Section 7 Scheduling . 56 Section 8 Reserve Scheduling Procedures . 88 Section 9 Special Qualification Flight Attendants . 107 Section 10 AMC Operation . .116 Section 11 Training & General Meetings . 120 Section 12 Vacations . 125 Section 13 Sick Leave . 136 Section 14 Seniority . 143 Section 15 Leaves of Absence . 146 Section 16 Job Share and Partnership Flying Programs . 158 Section 17 Filling of Vacancies . 164 Section 18 Reduction in Personnel . .171 Section 19 Safety, Health and Security . .176 Section 20 Medical Examinations . 180 Section 21 Alcohol and Drug Testing . 183 Section 22 Personnel Files . 190 Section 23 Investigations & Grievances . 193 Section 24 System Board of Adjustment . 206 Section 25 Uniforms . 211 Section 26 Moving Expenses . 215 Section 27 Missing, Interned, Hostage or Prisoner of War . 217 Section 28 Commuter Program . 219 Section 29 Benefits . 223 Section 30 Union Activities . 265 Section 31 Union Security and Check-Off . 273 Section 32 Duration . 278 i LETTERS OF AGREEMENT LOA 1 20 Year Passes . 280 LOA 2 767 Crew Rest . 283 LOA 3 787 – 777 Aircraft Exchange . 285 LOA 4 AFA PAC Letter . 287 LOA 5 AFA Staff Travel .
    [Show full text]
  • APFA Feb Lockdown Release
    Association of Professional Flight Attendants 1004 W. Euless Boulevard Euless, Texas 76040 PHONE: (817) 540-0108 FAX: (817) 540-2077 For Immediate Release Contact: February 25, 2010 David Roscow, 703-276-2772 x21 Contract or Job Actions American Airlines Flight Attendants Turn Up the Heat As Another Round of Contract Negotiations Begins Feb. 27 Euless, Texas – Determined to achieve a contract, American Airlines Flight Attendants will turn up the heat on the airline with a series of activities as they begin five days of “lockdown” negotiations with American Airlines at the National Mediation Board (NMB) in Washington on Saturday, Feb. 27. The Association of Professional Flight Attendants (APFA) and American have been mired in contract negotiations for more than 21 months with little movement on key issues. The company continues to put contracts on the table that increase the more than $2 billion in concessions Flight Attendants have given up since 2003. If no agreement is reached during this session, APFA will ask the NMB to initiate a 30-day cooling-off period – the final step before employees can resort to job actions under the Railway Labor Act. “We still believe we can achieve a deal and we remain committed to the process,” said APFA President Laura Glading. “However, the process includes the responsibility of both sides to bargain fairly. The company simply has not lived up to its part of the bargain. Unless there is a dramatic change, we are poised to do whatever is necessary to get a contract Flight Attendants deserve.” To show their support for union negotiators and put pressure on the company to reach an agreement that improves their wages, benefits and working conditions, Flight Attendants will engage in the following activities: • All Systems Red - Flight Attendants nationwide will wear a red disk with the words “Got Guts” beginning February 26th, the day before negotiations resume.
    [Show full text]
  • National Transportation Safety Board
    National Transportation Safety Board Airport Runway Accidents, Serious Incidents, Recommendations, and Statistics Deadliest Runway Accidents ● Tenerife, Canary Islands, March 27, 1977 (583 fatalities). The world’s deadliest runway accident occurred on March 27, 1977, when Pan Am (PAA) flight 1736, a Boeing 747, and KLM4805, a Boeing 747, collided on runway 12 at Tenerife, Canary Islands, killing 583 passengers and crew. KLM4805 departed runway 12 without a takeoff clearance colliding with PAA1736 that was taxiing on the same runway during instrument meteorological conditions. The Spanish government determined the cause was: “The KLM aircraft had taken off without take-off clearance, in the absolute conviction that this clearance had been obtained, which was the result of a misunderstanding between the tower and the KLM aircraft. This misunderstanding had arisen from the mutual use of usual terminology which, however, gave rise to misinterpretation. In combination with a number of other coinciding circumstances, the premature take-off of the KLM aircraft resulted in a collision with the Pan Am aircraft, because the latter was still on the runway since it had missed the correct intersection.” ● Lexington, Kentucky, August 27, 2006 (49 fatalities). The deadliest runway accident in the United States occurred on August 27, 2006, at about 0606 eastern daylight time when Comair flight 5191, a Bombardier CL-600-2B19, N431CA, crashed during takeoff from Blue Grass Airport, Lexington, Kentucky. The flight crew was instructed to take off from runway 22 but instead lined up the airplane on runway 26 and began the takeoff roll. The airplane ran off the end of the runway and impacted the airport perimeter fence, trees, and terrain.
    [Show full text]
  • Congressional Record—Senate S14081
    September 21, 1995 CONGRESSIONAL RECORD — SENATE S14081 the Indonesian government regularly. Our [Rollcall Vote No. 458 Leg.] thorized to appoint conferees on the current arms sales policy, codified in law YEAS—91 part of the Senate. last summer and included in S. 908, prohibits Abraham Ford McCain The motion was agreed to; and the the sale or licensing for export of small or Akaka Frist McConnell Presiding Officer (Mr. SMITH) appointed light arms and crowd control items until the Ashcroft Glenn Mikulski Mr. MCCONNELL, Mr. SPECTER, Mr. Secretary has determined that there has Baucus Gorton Moseley-Braun MACK, Mr. GRAMM, Mr. JEFFORDS, Mr. been significant progress on human rights in Bennett Graham Moynihan Indonesia, including in East Timor. Current Biden Gramm Murkowski GREGG, Mr. SHELBY, Mr. HATFIELD, Mr. law also forbids funding of International Bond Grams Murray LEAHY, Mr. INOUYE, Mr. LAUTENBERG, Military Education and Training (IMET) for Boxer Grassley Nickles Bradley Gregg Mr. HARKIN, Ms. MIKULSKI, Mrs. MUR- Packwood Indonesia. As you are aware, the Administra- Breaux Harkin RAY, and Mr. BYRD conferees on the Pell tion has proposed that this ban be rescinded, Brown Hatch part of the Senate. and there is language in the House author- Bryan Hatfield Pressler ization and appropriations bills that would Bumpers Heflin Pryor f permit funding for Expanded IMET (E–IMET) Burns Hutchison Reid Robb MORNING BUSINESS courses. Campbell Inhofe Rockefeller We understand that you or other Senators Chafee Inouye Mr. BENNETT. Mr. President, I ask Roth may be considering amendments to the For- Coats Jeffords unanimous consent that there now be a Cochran Johnston Santorum eign Operations Appropriations Bill that Cohen Kassebaum Sarbanes period for the transaction of morning would further restrict the types of defense Conrad Kennedy Shelby business with Senators permitted to items that can be sold or licensed for export Coverdell Kerrey Simon speak therein for up to 5 minutes each.
    [Show full text]
  • Flight Attendant Furies: Is Title VII Really the Solution to Hiring Policy Problems Toni Scott Reed
    Journal of Air Law and Commerce Volume 58 | Issue 1 Article 5 1992 Flight Attendant Furies: Is Title VII Really the Solution to Hiring Policy Problems Toni Scott Reed Follow this and additional works at: https://scholar.smu.edu/jalc Recommended Citation Toni Scott Reed, Flight Attendant Furies: Is Title VII Really the Solution to Hiring Policy Problems, 58 J. Air L. & Com. 267 (1992) https://scholar.smu.edu/jalc/vol58/iss1/5 This Comment is brought to you for free and open access by the Law Journals at SMU Scholar. It has been accepted for inclusion in Journal of Air Law and Commerce by an authorized administrator of SMU Scholar. For more information, please visit http://digitalrepository.smu.edu. FLIGHT ATTENDANT FURIES: IS TITLE VII REALLY THE SOLUTION TO HIRING POLICY PROBLEMS? TONI SCOTT REED I. INTRODUCTION THE HIRING practices for airline flight attendants have changed dramatically over the past twenty years.' Air- lines have modified or abandoned standards based on sex, age, weight, and appearance for numerous reasons. Flight attendants, women's groups, and unions first op- posed airline policies on these standards in the early 1970's. Flight attendants, individually and through un- ions, filed lawsuits alleging discriminatory hiring stan- dards. Many of these early challenges were successful because of Title VII of the Civil Rights Act of 1964. 3 Despite the claims of victory from flight attendant groups and unions, it was not clear whether the courts ac- tually adopted the line of reasoning espoused by those groups for the past two decades. The claims of victory were tainted in various ways.
    [Show full text]
  • UNICEF's Change for Good Program on American Airlines
    5 6 1 About UNICEF UNICEF works in more than 190 countries and territories to save and improve children’s lives, providing health care and immuniza- tions, clean water and sanitation, nutrition, education, emergency Partners of Change for Good relief and more. The U.S. Fund for UNICEF supports UNICEF’s work through fundraising, advocacy and education in the United States. American Airlines and the oneworld alliance Together, we are working toward the day when zero children die Since 1994, American has proudly partnered with the U.S. Fund from preventable causes and every child has a safe and healthy for UNICEF to help save and improve children’s lives in more than childhood. UNICEF is funded entirely by the voluntary contributions 150 countries through the Change for Good® program. American, UNICEF’s of individuals, businesses, foundations and governments. American Eagle and the AmericanConnection® carriers serve 250 cities in more than 50 countries and territories with more than Change for Good For more information, please visit unicefusa.org. 3,900 daily fl ights and a fl eet of more than 1,000 aircraft. Ameri- can is a founding member of the oneworld® alliance, which brings together some of the best and biggest names in the airline business, program on enabling them to off er their customers more services and benefi ts than any airline can provide on its own. Since 1999, UNICEF has been the offi cial nominated charity of oneworld, and together the American Airlines oneworld member airlines and other participating airlines have raised more than $120 million for the children of the world.
    [Show full text]
  • Subject to Nda
    CONFIDENTIAL: SUBJECT TO NDA \\FIRMWIDE.CORP.GS.COM\IBDROOT\PROJECTS\IBD-NY\AVIATE2015\585043_1\_Graphics\Photoshop\JetSuite PPT Cover Page Image.psd JetSuiteX Airport and Boarding Experience JetSuiteX has exclusive private terminals where only JetSuiteX passengers are allowed entrance, and can sit and relax before their flight Features of JetSuiteX Terminals and Photos of Actual Facilities Arrive at the Gate Just 20 Minutes Prior to Departure Baggage Service Personalized Customer Service At the conclusion of every JetSuiteX flight, baggage is handed to JetSuiteX offers access to a guest services call center that is available almost customers planeside. Customers are able to reach their car and be on 24 hours a day. Similar to a private jet charter service, the center offers the their way within 10 minutes of landing most personalized customer experience for every part of the flight 2 2 IBDROOT\PROJECTS\IBD-NY\AVIATE2015\585043_1\Presentation\Marketing Materials\JetBlue\July 18 Meeting\02 JS Marketing Materials_vJBLU 7-18-16.pptx JetSuiteX In-Flight Experience A typical regional jet ratio between flight attedant and passengers is 1:50. However, JetSuiteX aircraft are configured for only 30 passengers, bringing that ratio down and creating a personalized experience through private aviation-trained flight attendants JetSuiteX Cabin Outfitted with Private Jet-like Interior Flight attendant Service Leather seats Free Wifi on board Trained in private aviation service Business class legroom Power outlets at every seat Flight Attendant
    [Show full text]
  • Read Book Airline Career Manual
    AIRLINE CAREER MANUAL: WHAT YOU NEED TO KNOW ABOUT TAKING OFF WITH THE AIRLINES! PDF, EPUB, EBOOK Kathleen Reiland | 172 pages | 24 Aug 2010 | Createspace | 9781453761267 | English | North Charleston SC, United States Airline Career Manual: What You Need to Know about Taking Off with the Airlines! PDF Book How long depends on the airline you're working for and which hub you're working out of, but it could be anywhere from a few months to a few years. Related posts Read more. Flight attendants usually progress from working on domestic flights to working on international flights, or into senior roles such as lead flight attendant or purser. It has been the best experience and I encourage anyone who wants to travel and get paid to do it to join that dotted line and come along and be in the Air Force. Leave a comment. Careers in aviation offer many opportunities for advancement in piloting, engineering and mechanics, airport operations, and aircraft manufacturing. Experience English immersion online! Jacqui Chapman thrives on the constant travel involved in her job as a flight attendant. How Long to Become a Pilot. FAA Medical Certificates. Flying by reference to only our instruments, is a substantial and important part of flight training. Make sure you are familiar with these documents. Domicile Map Seniority. Use this tool to determine your timeline. Aircraft engineers use instruments to measure wear and replace defective components of the aircraft, and are primarily concerned with improving overall flight safety, fuel efficiency, as well as addressing and reducing the environmental impact of air travel.
    [Show full text]
  • Cabin Safety Subject Index
    Cabin Safety Subject Index This document is prepared as part of the FAA Flight Standards Cabin Safety Inspector Program. For additional information about this document or the program contact: Donald Wecklein Pacific Certificate Management Office 7181 Amigo Street Las Vegas, NV 89119 [email protected] Jump to Table of Contents Rev. 43 Get familiar with the Cabin Safety Subject Index The Cabin Safety Subject Index (CSSI) is a reference guide to Federal Regulations, FAA Orders, Advisory Circulars, Information for Operators (InFO), Safety Alerts for Operators (SAFO), legal interpretations, and other FAA related content related to cabin safety. Subscribe to updates If you would like to receive updates to the Cabin Safety Subject Index whenever it’s revised, click here: I want to subscribe and receive updates. This is a free service. You will receive an automated response acknowledging your request. You may unsubscribe at any time. Getting around within the CSSI The CSSI structure is arranged in alphabetical order by subject, and the document has direct links to the subject matter, as well as links within the document for ease of navigation. The Table of Contents contains a hyperlinked list of all subjects covered within the CSSI. • Clicking the topic brings you to the desired subject. • Clicking the subject brings you back to the Table of Contents. • Next to some subjects you will see (also see xxxxxxxx). These are related subjects. Click on the “also see” subject and it will bring you directly to that subject. • Clicking on hyperlinked content will bring you directly to the desired content.
    [Show full text]
  • Flight Attendant Recruitment 2017 Selection Requirements
    China Eastern Airlines Co., Ltd. Rome Office Flight Attendant Recruitment 2017 Selection Requirements Updated 28 April 2017 Flight Attendant Recruitment 2017 Selection Requirements Updated 28 April 2014 Fly with China Eastern Airlines, be part of the excellent SKYTEAM! China Eastern Airlines Co., Ltd. is looking for customer-friendly people with a positive attitude and high standards of professionalism, and who genuinely enjoy helping customers, solving problems, and building our reputation for great service. Accordingly, China Eastern Airlines Co., Ltd. Rome Office hereby announces that ten candidates (or more, if deemed necessary) will be recruited in Italy to be trained as Flight Attendants. To that end, the present document has been issued and made public to serve as a reference for the recruitment process. Job Description Flight Attendants or cabin crew are members of an aircrew employed by airlines primarily to ensure the safety and comfort of passengers aboard commercial flights and business jet aircrafts. As a general rule, China Eastern’s Flight Attendants are required to be based in Shanghai, China. Recruitment Process Applications shall be submitted, in English, either via e-mail ([email protected])1 or registered mail to our Rome Office (Via Barberini 86 – 00187 Rome) within 20 May 2017. If sent via e-mail, both the header of the e-mail and the .pdf file of the CV attached to it must be named as follows: RECRUITMENT_2017_SURNAME_NAME All CVs must contain a full-length picture and a passport-size picture of the applicant. Said pictures are supposed to help the applicants convey an image of friendliness and professionalism, and therefore, it is advisable to be dressed formally and properly groomed.
    [Show full text]
  • Description of Flight Attendant Job Duties
    DESCRIPTION OF FLIGHT ATTENDANT JOB DUTIES Overall Duties and Work Environment Provides high quality customer service to passengers based on market specification and individual needs. This includes, but is not limited to, enroute cabin service and/or ground cabin service to delayed or canceled passengers. Reads, interprets, demonstrates and provides safety briefings to passengers. Communicates and ensures compliance with company and government safety and security rules and procedures. Required to manage crew and passengers in any potential onboard event, including medical emergencies, assessment of security threats and a variety of difficult situations. Oversees cabin to ensure cockpit access is prevented by unauthorized personnel. Provides leadership, direction, and assistance to passengers and other crew members in stressful, emergency or evacuation situations. Works in an environment subject to varying climatic conditions and air pressures, turbulence- induced variable positive and negative G loads, changing work locales, variable hours and shifts and working conditions, moderate noise levels, dim lighting, confining spaces and frequent contact with others. May be exposed to radiation levels of three to six millisieverts (mSB) per year at altitude, dry air ranging from 4% to 15% humidity, and ambient altitudes ranging from 4,000 to 8,500 feet. The frequent air pressure changes could predispose certain employees to ear and/or sinus barotrauma. Specific Duties and Abilities Proactively assists passengers with stowage (i.e., floor to above shoulder level) of carry-on bags, garments and other belongings. Serves or sells food, beverages and various other amenities in accordance with service standards. Picks up trash, keeps cabin and lavatories tidy. Provides assistance, which could include cardiopulmonary resuscitation, to ill or incapacitated passengers.
    [Show full text]