American Airlines
Total Page:16
File Type:pdf, Size:1020Kb
Load more
Recommended publications
-
Travel with Benefits Economy Class
TRAVEL WITH BENEFITS GROUND SERVICE ONLINE SERVICES As you set off on your journey, we will try to make it as comfortable, A special Aerofl ot Info Centre will contact passengers by phone, SMS easy and safe as possible. Aerofl ot’s quality service concept and e-mail, automatically reporting changes in fl ight schedules, should includes ground service for our passengers. they occur. We consistently strive to improve the quality of our services New extra paid services on the website: and expand their range. Sheremetyevo airport handles most of order health insurance; Aerofl ot’s fl ights and our SkyTeam partners. book Aeroexpress tickets; Russia’s largest international airport, Sheremetyevo, is the hub buy virtual gift certifi cates; for Aerofl ot and its SkyTeam partners. “guaranteed price” service. The main sections of the website have been adapted for people with special needs (order special services when booking). Non-standard Rules for Baggage Baggage Allowance NEW SERVICES Online check-in SMS notifi cation to passengers that Mobile app check-in has commenced Automatic updates in the event of delays Online access to the search and recovery of lost luggage available Average waiting time for service personnel at the Contact at Aerofl ot website Centre is 30 to 60 seconds ECONOMY CLASS ONBOARD ENTERTAINMENT ON BOARD IN-FLIGHT MENU AND CONNECTIVITY Aerofl ot offers one of the best basic class services on the market with First and foremost, fl ying means new impressions, among which the Aerofl ot aspires to make the fl ight both comfortable and entertaining for its an optimal range of quality services for an attractive price. -
United-2016-2021.Pdf
27010_Contract_JCBA-FA_v10-cover.pdf 1 4/5/17 7:41 AM 2016 – 2021 Flight Attendant Agreement Association of Flight Attendants – CWA 27010_Contract_JCBA-FA_v10-cover.indd170326_L01_CRV.indd 1 1 3/31/174/5/17 7:533:59 AMPM TABLE OF CONTENTS Section 1 Recognition, Successorship and Mergers . 1 Section 2 Definitions . 4 Section 3 General . 10 Section 4 Compensation . 28 Section 5 Expenses, Transportation and Lodging . 36 Section 6 Minimum Pay and Credit, Hours of Service, and Contractual Legalities . 42 Section 7 Scheduling . 56 Section 8 Reserve Scheduling Procedures . 88 Section 9 Special Qualification Flight Attendants . 107 Section 10 AMC Operation . .116 Section 11 Training & General Meetings . 120 Section 12 Vacations . 125 Section 13 Sick Leave . 136 Section 14 Seniority . 143 Section 15 Leaves of Absence . 146 Section 16 Job Share and Partnership Flying Programs . 158 Section 17 Filling of Vacancies . 164 Section 18 Reduction in Personnel . .171 Section 19 Safety, Health and Security . .176 Section 20 Medical Examinations . 180 Section 21 Alcohol and Drug Testing . 183 Section 22 Personnel Files . 190 Section 23 Investigations & Grievances . 193 Section 24 System Board of Adjustment . 206 Section 25 Uniforms . 211 Section 26 Moving Expenses . 215 Section 27 Missing, Interned, Hostage or Prisoner of War . 217 Section 28 Commuter Program . 219 Section 29 Benefits . 223 Section 30 Union Activities . 265 Section 31 Union Security and Check-Off . 273 Section 32 Duration . 278 i LETTERS OF AGREEMENT LOA 1 20 Year Passes . 280 LOA 2 767 Crew Rest . 283 LOA 3 787 – 777 Aircraft Exchange . 285 LOA 4 AFA PAC Letter . 287 LOA 5 AFA Staff Travel . -
2012 Investor Day Setting the Scene Transform 2015
2012 Investor Day Setting the scene Transform 2015 Setting targets Net debt January 2012 Cost reduction Implementing immediate measures Capacity 2012 and beyond Capex Cost reduction Securing structural cost reductions New labor agreements From 2013 Industrial projects Initiating a new revenue dynamic From 2013 2012 Investor Day 3 Transform 2015: end 2014 objectives Reduction in net debt: €2bn Reduction in unit costs*:10% Renegotiation of collective agreements Limited capacity growth Medium-haul restructuring Investment plan revised down Cargo turnaround Cost-saving measures Improvement in long-haul and maintenance profitability * Unit cost per EASK ex fuel 2012 Investor Day 4 Our overarching target: deleveraging the balance sheet 6.5 6.1 6.1 5.6 € billions 4.4 4.4 4.5 3.8 Net debt 2.7 March March March March March Dec Dec Dec Dec Dec Dec Dec Dec 2005 2006 2007 2008 2009 2009 2010 2011 2012 2013 2014 2015 2016 Net debt/ 2.6 0.9 4.8 <2 EBITDA 3.0 3.0 2.7 2.2 1.6 1.7 1.3 EBITDA 0.4 (last twelve months) March March March March March Dec Dec Dec Dec Dec Dec Dec Dec 2005 2006 2007 2008 2009 2009 2010 2011 2012 2013 2014 2015 2016 2012 Investor Day 5 Improvement in operating cash flows the primary source of net debt reduction Capex adjusted to cash generation Limit sale and lease-back operations Less than €100m per year planned for 2013, 2014 and beyond Focus on cost reduction rather than asset disposals Hedging operation on 1/3 of remaining Amadeus stake (7.5%) within framework of our risk management strategy 2012 Investor Day 6 -
New Expanded Joint Venture
Press Release The Power of Choice for Cargo Customers as Air France-KLM, Delta and Virgin Atlantic launch trans-Atlantic Joint Venture AMSTERDAM/PARIS, ATLANTA and LONDON: February 3rd, 2020 – Air France-KLM Cargo, Delta Air Lines Cargo and Virgin Atlantic Cargo are promising cargo customers more connections, greater shipment routing flexibility, improved trucking options, aligned services and innovative digital solutions with the launch of their expanded trans-Atlantic Joint Venture (JV). The new partnership, which represents 23% of total trans-Atlantic cargo capacity or more than 600,000 tonnes annually, will enable the airlines to offer the best-ever customer experience, and a combined network of up to 341 peak daily trans-Atlantic services – a choice of 110 nonstop routes with onward connections to 238 cities in North America, 98 in Continental Europe and 16 in the U.K. More choice and convenience for customers Customers will be able to leverage an enhanced network built around the airlines’ hubs in Amsterdam, Atlanta, Boston, Detroit, London Heathrow, Los Angeles, Minneapolis, New York-JFK, Paris, Seattle and Salt Lake City. It creates convenient nonstop or one-stop connections to every corner of North America, Europe and the U.K., giving customers the added confidence of delivery schedules being met by a wide choice of options. The expanded JV enables greater co-operation between the airlines, focused on delivering world class customer service and reliability on both sides of the Atlantic achieved through co-located facilities, joint trucking options as well as seamless bookings and connected service recovery. The airlines already co-locate at warehouses in key U.S., U.K. -
APFA Feb Lockdown Release
Association of Professional Flight Attendants 1004 W. Euless Boulevard Euless, Texas 76040 PHONE: (817) 540-0108 FAX: (817) 540-2077 For Immediate Release Contact: February 25, 2010 David Roscow, 703-276-2772 x21 Contract or Job Actions American Airlines Flight Attendants Turn Up the Heat As Another Round of Contract Negotiations Begins Feb. 27 Euless, Texas – Determined to achieve a contract, American Airlines Flight Attendants will turn up the heat on the airline with a series of activities as they begin five days of “lockdown” negotiations with American Airlines at the National Mediation Board (NMB) in Washington on Saturday, Feb. 27. The Association of Professional Flight Attendants (APFA) and American have been mired in contract negotiations for more than 21 months with little movement on key issues. The company continues to put contracts on the table that increase the more than $2 billion in concessions Flight Attendants have given up since 2003. If no agreement is reached during this session, APFA will ask the NMB to initiate a 30-day cooling-off period – the final step before employees can resort to job actions under the Railway Labor Act. “We still believe we can achieve a deal and we remain committed to the process,” said APFA President Laura Glading. “However, the process includes the responsibility of both sides to bargain fairly. The company simply has not lived up to its part of the bargain. Unless there is a dramatic change, we are poised to do whatever is necessary to get a contract Flight Attendants deserve.” To show their support for union negotiators and put pressure on the company to reach an agreement that improves their wages, benefits and working conditions, Flight Attendants will engage in the following activities: • All Systems Red - Flight Attendants nationwide will wear a red disk with the words “Got Guts” beginning February 26th, the day before negotiations resume. -
Wyoming Aeronautics Commission Air Service Enhancement Program and Capacity Purchase Agreement Annual Report - Revised
Wyoming Aeronautics Commission Air Service Enhancement Program and Capacity Purchase Agreement Annual Report - Revised Wyoming Department of Transportation Aeronautics Division September 27, 2019 Shawn Burke Analyst, Air Service Development [email protected] Executive Summary 2018 marked a record year for passenger traffic in the state as the state’s busiest airport, Jackson Hole, grew more than 10% year over year. Not all Wyoming airports, however, are sharing in the same success. Against the continuing backdrop of a regional pilot shortage, increasing competition for air service, and changing airline industry economics, challenges remain to maintain and grow air service to Wyoming airports into the future. The passage of the Commercial Air Service Improvement Act and subsequent contract award will make significant progress towards stabilizing air service for the most at- risk communities in the state while providing a hedge against industry head winds. Recent Industry Shifts that Benefit Wyoming Strategic shifts in the airline industry during 2018 have provided Wyoming a window of opportunity to enhance its air service. Airlines, in particular United Airlines, have shifted to significantly growing domestic markets and utilizing more regional jet aircraft in smaller markets. United Airlines grew more in 2018 than the entire size of some smaller carriers—adding more than 100,000 flights to their network. Markets formerly served by 19 to 30 seat aircraft, such as those in Wyoming, are now seeing 50-seat jet aircraft alongside record traffic levels at their airports. United has shown significant interest in growing their Denver operation, which grew almost 10% from 2017. Another key to United’s growth into smaller domestic markets has been the retention and acquisition of used 50-seat aircraft, which have largely fallen out of favor at other airlines. -
Brand and Marketing As a Competitive Advantage
5 MAY 2017 ASX: QAN US OTC: QABSY New Group Image Positioning the Qantas Group for Growth and Sustainable Returns Alan Joyce, CEO Qantas Group QANTAS GROUP OVERVIEW The Long-term Outlook for Global Passenger Growth Remains Robust Global airline profit1 in 2017 and 20-year passenger2 forecasts Europe Middle East North America 2017 profit: $5.6b 2017 profit: $0.3b 2017 profit: $18.1b Passenger Growth: Passenger Growth: Passenger Growth: +2.5% +4.8% Asia Pacific +2.8% Total Passengers Total Passengers 2017 profit: $6.3b Total Passengers in 2035: 1.5b in 2035: 0.41b Passenger Growth: in 2035: 1.3b +4.7% Total Passengers in 2035: 3.1b Latin America Africa 2017 profit: $0.2b 2017 profit: -$0.8b Passenger Growth: Passenger Growth: +3.8% +5.1% Total Passengers Total Passengers in 2035: 0.66b in 2035: 0.3b 1. IATA, ‘Another Strong Year for Airline Profits in 2017’, 8 December 2016. Net post tax profits in USD. 2. IATA, ‘IATA Forecasts Passenger Demand to Double Over 20 Years’, 18 October 2016. Annual forecast growth refers to average annual growth. 3 QANTAS GROUP OVERVIEW The Qantas Group has Unique Competitive Advantages that Set Us Apart $ Dual Brand Strategy to Structurally Advantaged Innovative Loyalty Positioned in Asia with Reputation for Operational Segment and Grow Markets Domestic Position Business with Valuable Premier Airline Partnerships and Safety Excellence, Data Insights Iconic Australian Brand 4 QANTAS GROUP OVERVIEW Providing a More Stable Earnings Base and Supporting Growth Group Earnings Profile1 Two highest-margin carriers operating in Australia Group Generating >80% of domestic profit pool from <2/3 capacity share International2 $ Continued Loyalty earnings growth Group Domestic & Loyalty Restructured Group International network with >50% capacity to Asia Strong licence to operate, highly trusted brand that supports diversification Integrated Group portfolio delivers majority of earnings from stable, advantaged Domestic Airlines and Loyalty 1. -
United Airlines / United Express Reciprocal Jumpseat
Updated July 22, 2020 United Airlines / United Express Reciprocal Jumpseat Frequently Asked Questions What’s changing? Starting June 1, 2020, jumpseat-qualified United (UA) and United Express (UAX) employees in Dispatch, Flight Operations and Inflight Services will be able to electronically self-list for a qualifying jumpseat in employeeRES. UAX carriers include: Air Wisconsin, CommutAir, ExpressJet, GoJet, Mesa Airlines, Republic Airlines, and *SkyWest Airlines (*Flight Operations and Dispatch only). • UA employees will be able self-list for UAX flights within the 50 United States and can continue to self-list for mainline UA flights worldwide. • UAX employees will be able to self-list for UA/UAX flights operating only within the 50 United States. employeeRES will verify jumpseat eligibility and priority during the listing process, which will be reflected in Aero, the system used by customer service representatives (CSRs) at airports, after check in. What’s not changing? UA and UAX employees from Dispatch, Flight Operations and Inflight Services and UA Inflight- qualified management will still be able to list for a jumpseat at the gate with a CSR. Employees with controlled jumpseat privileges, including maintenance groups and select management employees, cannot self-list in employeeRES or with a gate CSR, and must follow established processes to receive authorization for a jumpseat. Why are we making this change? Being able to self-list in employeeRES frees up time for CSRs at gates allowing them more time to complete critical tasks before departure and focus on delivering caring service to our customers. Improved automation in Aero also allows CSRs working the gates to accurately see flight deck and cabin jumpseat availability. -
National Transportation Safety Board
National Transportation Safety Board Airport Runway Accidents, Serious Incidents, Recommendations, and Statistics Deadliest Runway Accidents ● Tenerife, Canary Islands, March 27, 1977 (583 fatalities). The world’s deadliest runway accident occurred on March 27, 1977, when Pan Am (PAA) flight 1736, a Boeing 747, and KLM4805, a Boeing 747, collided on runway 12 at Tenerife, Canary Islands, killing 583 passengers and crew. KLM4805 departed runway 12 without a takeoff clearance colliding with PAA1736 that was taxiing on the same runway during instrument meteorological conditions. The Spanish government determined the cause was: “The KLM aircraft had taken off without take-off clearance, in the absolute conviction that this clearance had been obtained, which was the result of a misunderstanding between the tower and the KLM aircraft. This misunderstanding had arisen from the mutual use of usual terminology which, however, gave rise to misinterpretation. In combination with a number of other coinciding circumstances, the premature take-off of the KLM aircraft resulted in a collision with the Pan Am aircraft, because the latter was still on the runway since it had missed the correct intersection.” ● Lexington, Kentucky, August 27, 2006 (49 fatalities). The deadliest runway accident in the United States occurred on August 27, 2006, at about 0606 eastern daylight time when Comair flight 5191, a Bombardier CL-600-2B19, N431CA, crashed during takeoff from Blue Grass Airport, Lexington, Kentucky. The flight crew was instructed to take off from runway 22 but instead lined up the airplane on runway 26 and began the takeoff roll. The airplane ran off the end of the runway and impacted the airport perimeter fence, trees, and terrain. -
Congressional Record—Senate S14081
September 21, 1995 CONGRESSIONAL RECORD — SENATE S14081 the Indonesian government regularly. Our [Rollcall Vote No. 458 Leg.] thorized to appoint conferees on the current arms sales policy, codified in law YEAS—91 part of the Senate. last summer and included in S. 908, prohibits Abraham Ford McCain The motion was agreed to; and the the sale or licensing for export of small or Akaka Frist McConnell Presiding Officer (Mr. SMITH) appointed light arms and crowd control items until the Ashcroft Glenn Mikulski Mr. MCCONNELL, Mr. SPECTER, Mr. Secretary has determined that there has Baucus Gorton Moseley-Braun MACK, Mr. GRAMM, Mr. JEFFORDS, Mr. been significant progress on human rights in Bennett Graham Moynihan Indonesia, including in East Timor. Current Biden Gramm Murkowski GREGG, Mr. SHELBY, Mr. HATFIELD, Mr. law also forbids funding of International Bond Grams Murray LEAHY, Mr. INOUYE, Mr. LAUTENBERG, Military Education and Training (IMET) for Boxer Grassley Nickles Bradley Gregg Mr. HARKIN, Ms. MIKULSKI, Mrs. MUR- Packwood Indonesia. As you are aware, the Administra- Breaux Harkin RAY, and Mr. BYRD conferees on the Pell tion has proposed that this ban be rescinded, Brown Hatch part of the Senate. and there is language in the House author- Bryan Hatfield Pressler ization and appropriations bills that would Bumpers Heflin Pryor f permit funding for Expanded IMET (E–IMET) Burns Hutchison Reid Robb MORNING BUSINESS courses. Campbell Inhofe Rockefeller We understand that you or other Senators Chafee Inouye Mr. BENNETT. Mr. President, I ask Roth may be considering amendments to the For- Coats Jeffords unanimous consent that there now be a Cochran Johnston Santorum eign Operations Appropriations Bill that Cohen Kassebaum Sarbanes period for the transaction of morning would further restrict the types of defense Conrad Kennedy Shelby business with Senators permitted to items that can be sold or licensed for export Coverdell Kerrey Simon speak therein for up to 5 minutes each. -
FOOD SAFETY in AVIATION Presented by Brig Gen(Retd) Md Abdur Rab Miah
WELCOME TO CAA, BANGLADESH DECRALATION OF WORLD HEALTH ASSEMBLY In 1974, the 27th world health Assembly stressed, “ the need for each member state to shoulder the responsibilities for the Safety of food Wat e r , and proper handling of waste disposal in international traffic.” FOOD SAFETY IN AVIATION Presented by Brig Gen(Retd) Md Abdur Rab Miah CAPSCA Focal Person & Aviation Public Health Inspector and consultant Civil Aviation Authority, Bangladesh POINTS OF DISCUSSION Introduction Standards of Flight catering Premises Water Supply Storage of Food Food Handlers Food Preparation Staff Cloakroom Crew Meals Transportation of food to the aircraft Waste Disposal Flight Catering Laboratory Flight Catering Inspection , Conclusion INTRODUCTION Food safety in Aviation ensures hygiene, wholesomeness and soundness of food from its production to its final consumption by the passengers and crew. So, the air operators are to provide contaminants free ,hygienic , safe, attractive, palatable and high quality food to the consumers. Because the passengers assess an airline by the quality of the meals it serves on board. STANDARD OF FLT CAT PREMISES 1) Flight catering premises - spacious (2) Protection against rodents & insects 3) Lighting and ventilation (4) Located at or in the vicinity of airport 5) No projections or ledges on the wall (6) Floor- smooth but not slippery (7) Walls to be tiles fitted with min partition (8) or, Washable/Glossy paint PROTECTION AGAINST INSECTS & RODENTS All doors, windows and other openings should be insect-proof • Plastic insect-proof screening is recommended Kitchen entrances should have self-closing, double doors, opening outwards. EXCLUSION OF DOMESTIC ANIMALS Dogs, cats and other domestic animals should be excluded from all parts of the food premises. -
Cabin Crew Safety January-February 2000
F L I G H T S A F E T Y F O U N D A T I O N CABIN CREW SAFETY Vol. 35 No. 1 For Everyone Concerned with the Safety of Flight January–February 2000 Working in, Around Aircraft Cabins Requires Awareness of Fall Prevention The availability of limited data on slips, trips and falls during normal aircraft operations complicates efforts to improve the prevention of injury to crewmembers and passengers in the cabin environment. Nevertheless, airlines periodically should review fall-prevention strategies and related training of flight attendants and other workers. FSF Editorial Staff In most contexts, being injured by a fall simply study by the U.S. Bureau of Labor Statistics said means that the force of gravity caused a person’s that falls were the most common “injury and downward motion and injury occurred when illness cases by event or exposure” for pilots, most the moving person suddenly decelerated by striking involving walkways, stairs and vehicles. Falls were a surface or an object. When aircraft are in flight the third most common such event for flight or in motion on the ground, a variety of factors attendants, most involving walkways and stairs.1 can contribute to falls. For example, accident/ incident reports have identified factors such as In the early 1990s, researchers attempting to study turbulence, autopilot malfunctions, aircraft fatal falls in the workplace encountered difficulty upsets, sudden evasive maneuvers by flight crews, identifying such occurrences in most industries.2 aircraft collisions with airport structures, collisions Researchers have found that the available data do between ground vehicles and aircraft, and sudden not specify the circumstances for a large proportion braking while a flight crew is taxiing the of falls.3 Similarly, little public data and few studies aircraft.