PERFORMANCE BASED SERVICE Richard Leary Chief Service Officer
December 2015
1 CHANGES
12/7/2015 2 EARLIER EFFORTS
Focused on Mid-Route Performance – Ends were Not Measured
Terminus (Not Measured)
Measure Point Measure Point Measure Point - Target 65/70% - Target 65/70% - Target 65/70% Terminus (Not Measured)
Former Approach Promotes Short Turns SERVICE FUNDAMENTAL
Industry Standard Measurement
Focuses on Departures and Arrivals Resulting in Full “End to End” Service
DEPARTURE ARRIVAL
Measure Point Measure Point Target : 90% to 95% of Target : 60% to 80% of Departures On Time Arrivals On Time New Approach Discourages Short Turns NEW MEASURES THAT DRIVE PERFORMANCE
NEW KPIs That Reflect Current Industry Practices:
• On Time Departures
• On Time Arrivals
• Missed Trips
• Short Turns – (temporary until under control)
505 DUNDAS
Improved Reliability
12/7/2015 6 512 ST. CLAIR
Improved Reliability
12/7/2015 7 111 EAST MALL
Improved Reliability
12/7/2015 8 504 KING
Improved Reliability
12/7/2015 9 506 CARLTON
Improved Reliability
12/7/2015 10 501 QUEEN
Improved Reliability
12/7/2015 11 501 QUEEN
Existing 501 Queen Streetcar Route
501 Queen Humber - Neville Park
::0 \J 0 ro OJ 0 ~ .... ::J c 0 c_ () :::: iii" ro 0 ~ (!) (!) (§ 0. 0 0 0 (/) 3 ::J X 0 .... ::J (!) < (!) < s· <0 a;· (/) :E 0. ro (!) ~ (!) g (!) :E ::J (/) (!)
Lake Shore
501 Queen Long Branch - Neville Park
12/7/2015 12 501 QUEEN
501 Queen Streetcar Route Effective January 2016
501 Queen Humber- Neville Park
c._ 0 0 0 ~ ::J 0 CD 0.. (/J ! g ::J CD
Neville Park Loop
Lake Shore Long Branch Loop
TTCSP04~11~2015DRG No. 2385b 501 Queen Long Branch - Humber
12/7/2015 13 501 QUEEN – PROJECTED RESULTS
Anticipated Reliability Improvement
12/7/2015 14 29 DUFFERIN
Service as Advertised
15 29 DUFFERIN SERVICE IMPROVEMENTS
10/2013 to 10/2014 to Category Reduction Improvement 7/2014 7/2015 Short Turns CSC 39 13 26 67% Discourtesy CSC 233 80 153 66% Surface Delay CSC 262 134 128 49% Bypass CSC 126 78 48 38% Vehicle Operation CSC 119 82 37 31% Preventable Accidents 14 11 3 21% Fail to Wait CSC 19 16 3 16% On-boards 44 42 2 5%
16 SHORT TURNS – 2014 VS 2015
Bus Short Turns by Week 4000
2014 2015 3500
3000
2500
2000
1500
1000
500
0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52
17 SHORT TURNS – 2014 VS 2015
Streetcar Short Turns by Week 4000
2014 2015 3500
3000
2500
2000
1500
1000
500
0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52
18 ADDITIONAL RUN TIME ADDED
Route Name Date RTT** Added 504 King Jan-15 36 min 29 Dufferin Mar-15 25 min 111 East Mall Jun-15 14 min 506 Carlton Sep-15 11 min 505 Dundas Jun-15 12 min 512 St. Clair Oct-15 8 min 123 Shorncliffe Sep-15 9 min 501 Queen Jan-16 40 min **Round Trip Time
19 SERVICE IMPROVEMENT ROLL-OUT
Year Route Weekday Customers 512 St. Clair 38,200 2014 29 Dufferin 44,000 504 King 64,600 29 Dufferin 44,000 111 East Mall 6,500 2015 505 Dundas 32,500 506 Carlton 39,700 123 Shorncliffe 6,100 501 Queen 52,200 7 Bathurst 26,300 35 Jane 30,300 37 Islington 16,500 63 Ossington 22,100 95 York Mills 27,500 60 Steeles West 26,500 68 Warden 15,900 84 Sheppard West 19,200 2016 165 Weston Rd North 23,700 52 Lawrence West 39,500 196 York U Rocket 18,600 85 Sheppard East 26,700 502 Downtowner 3,800 503 Kingston Road Tripper 2,200 509 Harbourfront 11,600 510 Spadina 43,800 511 Bathurst 2021,400 MOVING FORWARD
2014 2015 2016
12/7/2015 21 PARTNERSHIPS WHY SCHEDULE MATTERS?
Schedules Determine… • Headways • Service Hours • Vehicle Requirements • Staffing Requirements • Budget • Safety • Operator Attitude and Behavior • Customer Satisfaction • Ultimately, the TTC’s Reputation
12/7/2015 23 NEW PERFORMANCE MEASURES
October 11 – November 21, 2015
12/7/2015 24 THANK YOU
Questions?