The Mortal Storm: Righteousness and Compassion in Moral Con Ict
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The Role of Exporters' Emotional Intelligence in Building Foreign
This is a repository copy of The Role of Exporters’ Emotional Intelligence in Building Foreign Customer Relationships. White Rose Research Online URL for this paper: http://eprints.whiterose.ac.uk/150142/ Version: Accepted Version Article: Leonidou, LC, Aykol, B, Fotiadis, TA et al. (2 more authors) (2019) The Role of Exporters’ Emotional Intelligence in Building Foreign Customer Relationships. Journal of International Marketing, 27 (4). pp. 58-80. ISSN 1069-031X https://doi.org/10.1177/1069031X19876642 © American Marketing Association, 2019. This is an author produced version of an article published in the Journal of International Marketing. Uploaded in accordance with the publisher's self-archiving policy. Reuse Items deposited in White Rose Research Online are protected by copyright, with all rights reserved unless indicated otherwise. They may be downloaded and/or printed for private study, or other acts as permitted by national copyright laws. The publisher or other rights holders may allow further reproduction and re-use of the full text version. This is indicated by the licence information on the White Rose Research Online record for the item. Takedown If you consider content in White Rose Research Online to be in breach of UK law, please notify us by emailing [email protected] including the URL of the record and the reason for the withdrawal request. [email protected] https://eprints.whiterose.ac.uk/ The Role of Exporters’ Emotional Intelligence in Building Foreign Customer Relationships Abstract Despite the critical importance of emotional intelligence in effectively interacting with other people, its role has been overlooked in scholarly research on cross-border interorganizational relationships. -
Suspicion of Motives Predicts Minorities' Responses to Positive Feedback in Interracial Interactions
UCSF UC San Francisco Previously Published Works Title Suspicion of Motives Predicts Minorities' Responses to Positive Feedback in Interracial Interactions. Permalink https://escholarship.org/uc/item/2j8345b6 Journal Journal of experimental social psychology, 62 ISSN 0022-1031 Authors Major, Brenda Kunstman, Jonathan W Malta, Brenna D et al. Publication Date 2016 DOI 10.1016/j.jesp.2015.10.007 Peer reviewed eScholarship.org Powered by the California Digital Library University of California Journal of Experimental Social Psychology 62 (2016) 75–88 Contents lists available at ScienceDirect Journal of Experimental Social Psychology journal homepage: www.elsevier.com/locate/jesp Suspicion of motives predicts minorities' responses to positive feedback in interracial interactions☆,☆☆,☆☆☆ Brenda Major a,⁎, Jonathan W. Kunstman b,BrennaD.Maltac,PamelaJ.Sawyera, Sarah S.M. Townsend d, Wendy Berry Mendes e a University of California, Santa Barbara, United States b Miami University, United States c New York University, United States d University of Southern California, United States e University of California, San Francisco, United States HIGHLIGHTS • Anti-bias norms increase attributional ambiguity of feedback to minorities. • Some minorities suspect Whites’ positivity toward them is insincere. • Suspicion of motives predicts uncertainty, threat and decreased self-esteem. • Attributionally ambiguous positive feedback is threatening for minorities. • Suspicion that positive evaluations are insincere can have negative consequences. article info abstract -
“Spidey Sense”: Emotional Intelligence and Police Decision-Making at Domestic Incidents
Applying “spidey sense”: Emotional Intelligence and Police Decision-Making at Domestic Incidents Anne Eason This thesis is submitted in partial fulfilment of the Requirement’s for the award of the degree of Professional Doctorate of Criminal Justice Studies of the University of Portsmouth. September 2019 Declaration Whilst registered as a candidate for the above degree, I have not been registered for any other research award. The results and conclusions embodied in this thesis are the work of the named candidate and have not been submitted for any other academic award. Word count: 49,726 2 Abstract Chaos theory suggests a small act can have a powerful impact on future events. This research takes this suggestion and explores the decision-making of police officers at domestic violence incidents as just such an act that can have a long-term impact on victim(s) lives. Applying the concept of emotional intelligence as an assistive means for problem-solving and decision-making, this research aimed to find out how, or if, police officers draw upon emotional intelligence in their decision- making at domestic incidents and what value they place on its development within the force. Taking a qualitative approach, 27 police officers across four police areas in England were interviewed and the data, coded and categorised, in a thematic analysis that revealed four central themes forming a new ‘emotional intelligence competence’. Environmental competence is symbolic of policing practice that is adaptive and autonomous and as recommended, supporting officers develop this will frustrate the diminishment of emotional intelligence that reportedly occurs through longer-term policing experience. -
RESISTANCE MADE in HOLLYWOOD: American Movies on Nazi Germany, 1939-1945
1 RESISTANCE MADE IN HOLLYWOOD: American Movies on Nazi Germany, 1939-1945 Mercer Brady Senior Honors Thesis in History University of North Carolina at Chapel Hill Department of History Advisor: Prof. Karen Hagemann Co-Reader: Prof. Fitz Brundage Date: March 16, 2020 2 Acknowledgements I want to thank Dr. Karen Hagemann. I had not worked with Dr. Hagemann before this process; she took a chance on me by becoming my advisor. I thought that I would be unable to pursue an honors thesis. By being my advisor, she made this experience possible. Her interest and dedication to my work exceeded my expectations. My thesis greatly benefited from her input. Thank you, Dr. Hagemann, for your generosity with your time and genuine interest in this thesis and its success. Thank you to Dr. Fitz Brundage for his helpful comments and willingness to be my second reader. I would also like to thank Dr. Michelle King for her valuable suggestions and support throughout this process. I am very grateful for Dr. Hagemann and Dr. King. Thank you both for keeping me motivated and believing in my work. Thank you to my roommates, Julia Wunder, Waverly Leonard, and Jamie Antinori, for being so supportive. They understood when I could not be social and continued to be there for me. They saw more of the actual writing of this thesis than anyone else. Thank you for being great listeners and wonderful friends. Thank you also to my parents, Joe and Krista Brady, for their unwavering encouragement and trust in my judgment. I would also like to thank my sister, Mahlon Brady, for being willing to hear about subjects that are out of her sphere of interest. -
Compassion and Sympathy As Moral Motivation Moral Philosophy Has Long Taken an Interest in the Emotions
Compassion and Sympathy as Moral Motivation Moral philosophy has long taken an interest in the emotions. Ever since Plato’s defense of the primacy of reason as a source of motiva- tion, moral philosophers have debated the proper role of emotion in the character of a good person and in the choice of individual actions. There are striking contrasts that can be drawn among the main tradi- tions in moral philosophy as to the role they assign to the emotions, and to the particular emotions that they evaluate positively and nega- tively. Here are some examples. Utilitarianism is often presented as a the- ory which simply articulates an ideal of sympathy, where the morally right action is the one that would be favored by someone who is equally sympathetic to the pleasure and pains of all sentient beings. And, on another level, utilitarianism tends to evaluate highly actions motivated by sympathy and compassion, and to evaluate negatively actions motivated by malice and spite. Kantianism (or deontology, as it is often called) has a completely different structure and, conse- quently, a different attitude towards the emotions. It conceives of morality as the self-imposed laws of rational agents, and no emotion is thought to be involved in the generation of these laws. It is true that Kant himself does find a special role for the emotion—if that is the right word—of respect for rational agents and for the laws they impose on themselves. But Kant seems to regard respect as a sort of effect within us of our own inscrutable moral freedom, and not as the source of moral legislation. -
Three Anti-Fascist Novels Written by Women in the 1930S
Narratives of collaboration and resistance: Three anti-fascist novels written by women in the 1930s RONALD PAUL University of Gothenburg Abstract Throughout the 1930s, the impact of fascism on the role of women in society and in the family was the focus of several anti-fascist novels written by women. In this article I concentrate on three of the most significant and successful of these works in order to explore the way they dramatize the relationship between collaboration with and resistance to fascism. I show how they not only viewed the reactionary transformation of the state by fascist regimes as a historic defeat for women. They also sought to depict the effect this catastrophe had on their personal lives and how they coped with its social and political challenges. I have therefore selected the following novels – Storm Jameson’s In the Second Year (1936), Murray Constantine’s (Katharine Burdekin) Swastika Night (1937) and Phyllis Bottome’s The Mortal Storm (1938), since they address the fundamentally regressive nature of fascism in different ways as well as individual struggles against it. Moreover, they remain outstanding examples of anti-fascist fiction that still resonate with us today when the world is once more faced with the rise of rightwing, populist and neofascist parties. Key words: Storm Jameson, Murray Constantine, Phyllis Bottome, 1930s, Anti-fascist novels In one of her last great polemics, Three Guineas, published in 1938, Virginia Woolf argued for a united front between the women’s movement and the anti-fascist struggle. Woolf showed that there is a natural and necessary correspondence between the continued fight for female emancipation and international resistance to the rise of fascism. -
Stoicism (As Emotional Compression) Is Emotional Labor
Feminist Philosophy Quarterly Volume 6 | Issue 2 Article 4 2020 Stoicism (as Emotional Compression) Is Emotional Labor Olúfẹ́mi O. Táíwò Georgetown University [email protected] Recommended Citation Táíwò, Olúfẹ́mi O. “Stoicism (as Emotional Compression) Is Emotional Labor.” Feminist Philosophy Quarterly 6 (2). Article 4. Táíwò – Stoicism (as Emotional Compression) Is Emotional Labor Stoicism (as Emotional Compression) Is Emotional Labor1 Olúfẹmí O. Táíwò Abstract The criticism of “traditional,” “toxic,” or “patriarchal” masculinity in both academic and popular venues recognizes that there is some sense in which the character traits and tendencies that are associated with masculinity are structurally connected to oppressive, gendered social practices and patriarchal social structures. One important theme of criticism centers on the gender distribution of emotional labor, generally speaking, but this criticism is also particularly meaningful in the context of heterosexual romantic relationships. I begin with the premise that there is a gendered and asymmetrical distribution in how much emotional labor is performed, but I also consider that there might be meaningful and informative distinctions in what kind of emotional labor is characteristically performed by different genders. Specifically, I argue that the social norms around stoicism and restricted emotional expression are masculine-coded forms of emotional labor, and that they are potentially prosocial. Responding to structural and interpersonal asymmetries of emotional labor could well involve supplementing or better cultivating this aspect of male socialization rather than discarding it. Keywords: Stoicism, emotional labor, work, masculinity, feminism Socrates: We would be right, then, to remove the lamentations of famous men. We would leave them to women (provided they are not excellent women) and cowardly men. -
The Birth of a Conceptual Understanding of Suspicion For
Abstract Legal obligations for reporting child abuse and neglect have positioned suspicion as a trigger for nursing responses. Suspicion dwells between emotion and thought, and is fraught with uncertainty. Given the importance of suspicion to initiating child protection, suspicion requires critical examination.1 Spinoza’s ideas of the imagination, and his distinctive inclusion of emotions in understanding human knowledge, provide a framework to explore the human experience of suspicion. These theoretical dimensions of suspicion are illustrated using a recent newspaper article of a missing child in Sydney, Australia. This process reveals the ontological vulnerability of the human mind to construct knowledge that is heavily influenced by our emotionality, our close social connections and our social values. Attending to these vulnerabilities generates new possibilities for understanding and using human suspicions of child abuse and neglect more effectively and creatively in nursing practice. Key Words child abuse and neglect, mandatory reporting, nursing practice, Spinoza, suspicion Battling the Passions: uncertainty. In his paper Of Suspicion, Francis Bacon[1] The Birth of a Conceptual highlights the mysterious quality of suspicious thought, and suggests with dark overtures that it demands timely remedy. Understanding of Suspicion for Child Abuse and Neglect As human agents, nurses experience suspicion within and outside of their practice. While relevant in many contexts, child abuse and neglect provides a particularly rich example ROCHELLE EINBODEN, TRUDY RUDGE to illustrate the complexity of suspicion and its implications. & COLLEEN VARCOE In several countries, legal obligations for reporting child abuse and neglect have set suspicion as a trigger for a Introduction cascade of responses to concerns about child safety. -
Alleviating the Burden of Emotional Labor: the Role of Social Sharing
Journal of Management Vol. 39 No. 2, February 2013 392-415 DOI: 10.1177/0149206310383909 © The Author(s) 2010 Reprints and permission: http://www. sagepub.com/journalsPermissions.nav Alleviating the Burden of Emotional Labor: The Role of Social Sharing A. Silke McCance Procter & Gamble Christopher D. Nye University of Illinois at Urbana-Champaign Lu Wang University of New South Wales Kisha S. Jones University of Illinois at Urbana-Champaign Chi-yue Chiu Nanyang Technological University Difficult customer interactions cause service employees to experience negative emotions and to engage in emotional labor. The present laboratory study examined whether social sharing (i.e., talking about an emotionally arousing work event with one’s coworkers) can attenuate the residual anger lingering after a taxing service episode. Participants assumed the role of cus- tomer service representatives for a fictitious technical support hotline and encountered either neutral or difficult service interactions. After fielding three easy or three difficult calls, partici- pants were given the opportunity to engage in social sharing by talking about (a) the facts that just transpired, (b) the feelings aroused by the encounters, or (c) the positive aspects of the experience, or they were asked to complete a filler task. Results from quantitative data revealed Acknowledgments: This article was accepted under the editorship of Talya N. Bauer. We would like to thank Julie Jing Chen, Katie Reidy, Matthew Collison, Jason Schilli, Christopher Putnam, Clay Bishop, Lauren Carney, Deborah Rupp, and all our undergraduate research assistants for their assistance with various aspects of this study. Portions of this article were presented at the 23rd annual meeting of the Society for Industrial and Organizational Psychology, San Francisco, California. -
Supreme Court of the United States
No. 18-556 IN THE Supreme Court of the United States STATE OF KANSAS, Petitioner, v. CHARLES GLOVER, Respondent. On Writ of Certiorari to the Supreme Court of Kansas BRIEF OF AMICUS CURIAE NATIONAL DISTRICT ATTORNEYS ASSOCIATION IN SUPPORT OF PETITIONER Benjamin A. Geslison Scott A. Keller BAKER BOTTS L.L.P. Counsel of Record 910 Louisiana St. William J. Seidleck Houston, TX 77002 BAKER BOTTS L.L.P. (713) 229-1241 1299 Pennsylvania Ave. NW Washington, D.C. 20004 (202) 639-7700 [email protected] Counsel for Amicus Curiae National District Attorneys Association WILSON-EPES PRINTING CO., INC. – (202) 789-0096 – WASHINGTON, D.C. 20002 TABLE OF CONTENTS Page Interest of Amicus Curiae .................................................. 1 Summary of Argument ........................................................ 2 Argument .............................................................................. 4 I. The Kansas Supreme Court Misapplied the Reasonable-Suspicion Standard and Imported Requirements from the Beyond-a-Reasonable- Doubt Standard ........................................................ 4 A. Officers May Have Reasonable Suspicion by Stacking Inferences ........................................ 4 B. Officers May Rely on Common Sense and Informed Inferences About Human Behavior ........................................................................... 7 C. Officers Need Not Rule Out Innocent Conduct Before Making an Investigatory Stop ................................................................... 9 D. Delaware v. Prouse -
Self-Distancing and Human Reflection: Overcoming Bias in Judgment And
Self-Distancing and Human Reflection: Overcoming Bias in Judgment and Emotional Reasoning by Ryan Hanlon Bremner A dissertation submitted in partial fulfillment of the requirements for the degree of Doctor of philosophy (Psychology) in the University of Michigan 2013 Doctoral committee: Assistant Professor Ethan Kross, Chair Professor Norbert Schwarz Professor Oscar Ybarra Assistant Professor Sonya Dal Cin 2013 Ryan H. Bremner ALL RIGHTS RESERVED Dedication To three mentors who helped make my time at Michigan the best of my life: Ethan Kross, Norbert Schwarz, and Ricks Warren ii Table of Contents DEDICATION..............................................................................................................ii LIST OF FIGURES ..................................................................................................... v ABSTRACT ................................................................................................................. vi CHAPTER 1: GETTING OUTSIDE OF OURSELVES ............................................ 1 WHY SELF-DISTANCING? ..................................................................................................................... 1 SELF-DISTANCING AS A GENERAL TECHNIQUE TO CORRECT COGNITIVE BIASES ...................................... 4 SELF-DISTANCING CAN IMPROVE CBT INTERVENTIONS ........................................................................ 5 SELF-DISTANCING CAN CHANGE INTERPRETATIONS OF THREAT AND CHALLENGE .................................. 7 CHAPTER 2: SELF-DISTANCING -
When Compassion Leads to Paternalism: How Empathy Can Create Perceptions of Incompetence
When Compassion Leads to Paternalism: How Empathy Can Create Perceptions of Incompetence THESIS Presented in Partial Fulfillment of the Requirements for the Degree Master of Arts in the Graduate School of The Ohio State University By Stephanie Lauren Reeves Graduate Program in Psychology The Ohio State University 2017 Master's Examination Committee: Dr. Steven Spencer, Advisor Dr. Jennifer Crocker Dr. Kentaro Fujita Copyrighted by Stephanie Lauren Reeves 2017 Abstract Conventional wisdom and psychological research suggest that empathy is one of the most effective ways to promote intergroup relations. We suggest, however, that certain types of empathy may in fact backfire and undermine intergroup relations. Specifically, in the present research we examined whether empathy focused only on a racial minority group target’s disadvantages and struggles – what we refer to as paternalistic empathy – would lead majority group members to form more negative impressions of the target. In addition, we examined whether respectful empathy, or empathy that focuses on the target’s strengths in addition to their disadvantages, would lead to more positive impressions of the target. In Study 1, White participants who engaged in paternalistic empathy for a Black target showed more pity for the target and perceived him as less competent (vs. a respectful empathy condition and a control condition). Participants who engaged in respectful empathy for the target perceived him as more competent (vs. the control condition). Study 2 addresses alternative explanations associated with the results of Study 1. Lastly, Study 3 was a two-part study that examined the effects of paternalistic empathy on White’s behaviors toward a Black job candidate in an interview task, and how White’s behaviors might in turn affect a job candidate’s interview performance.