Marriott Alumni Magazine 490 Tanner Building Brigham Young University Provo, UT 84602-3187 Phone: 801-422-5083 Fax: 801-422-0501 Email: [email protected]

Marriott Alumni Magazine 490 Tanner Building Brigham Young University Provo, UT 84602-3187 Phone: 801-422-5083 Fax: 801-422-0501 Email: Marriottmag@Byu.Edu

Brazil + Alumnus = Are You a Multiplier Professional Advice 2010 Annual Successful Steakhouse p 4 or a Diminisher? p 10 from the NAC p 16 Report p 37

a l u m i m a g a z i n e 2011 summer a l u m n i m a g a z i n e

Issue Summer 2011 marriottschool.byu.edu

Publisher Gary C. Cornia Managing Editor Joseph D. Ogden Editor Emily Smurthwaite Art Director Jon G. Woidka Copy Editors Monica Weeks Joyce Janetski Contributing Editor Nina Whitehead assistant editor Sarah Tomoser contributing writers, editors, Carrie Akinaka designers, & photographers Laura Barlow Robert G. Gardner Chadwick Little Angela Marler Bethany Morgan Courtney Rieder Nielsen Michelle Treasure Tyler Weaver

magazine design BYU Publications & Graphics

All communication should be sent to Marriott Alumni Magazine 490 Tanner Building Brigham Young University Provo, UT 84602-3187 Phone: 801-422-5083 Fax: 801-422-0501 Email: [email protected]

Marriott Alumni Magazine is published by the Marriott School of Management at Brigham Young University, Provo, Utah. The views expressed in Marriott Alumni Magazine are not necessarily endorsed by BYU or The Church of Jesus Christ of Latter-day Saints.

find this and past issues of marriott alumni magazine online at marriottmag.byu.edu

correction—A sentence on page 31 of the Winter 2011 issue read, “Drop collision and comprehensive coverage if the total of the premium times ten is less than the car’s value.” It should have read “. . . is more than the car’s value.”

photograph by bradley slade I just don’t know why people are so crazy for Jimmer. Are you kidding? Jimmer is better than Mr. Darcy and a plate of brownies on a Saturday night. • This building is so pretty. I would LOVE to have classes in this building. What building is it? The Tanner Building. I love all the windows overheard and the fountains . . . it’s like a mall. It’s like a business mall. It’s in the like you go shopping for knowledge. • How do we tell companies we love their tanner product? I know, “It’s as amazing as a DOUBLE RAINBOW in the sky!” • In choir she would sing harmony, although the music said unison. I brought it up to her, and I was really nice about it. She responded, “I just hear harmony; it’s part of who I am.” • He was gorgeous. He had flawless skin. Yeah, with a good head of hair. • There’s a competition in Berkeley, but you have to be able to really quantify your social innovation efforts. They want to know what kind of impact you’re going to have, not necessarily in dollars, but the impact you are going to have on lives. • This elevator smells awful every day, including Sunday. Yep, like a skunk. It’s funny we chose to ride in the elevator we know stinks, instead of taking the stairs. Yeah, but those stairs really kill your abs. • I feel like I have some cognitive advantage over others when I know the weather for the day. I have shoes or a hoodie ready and available. Other people complain about how wet they are. I say, “Well, you should have checked the weather.” • I can’t eat anything that has histamine in it, like fruit or cheese. So what do you eat? Stuff I’m allergic to. • I got up at four this morning and ran from 4:30 to 6 a.m. You have the workouts in the gym as well. Exactly, it’s a big time commitment. I’m going to be teaching a study abroad this spring, and it’s going to be difficult to train there. • I’ve narrowed it down to one roommate— it’s got to be her. At this point, all of our other roommates have resorted to labeling their food, but I refuse. If it doesn’t have her name on it, she should know not to eat it! The other day, I saw my brand new bag of frozen asparagus torn open, spilling out all over the freezer. Really? I will not label my asparagus. Everyone knows I’m the only one in the apartment who buys asparagus. • Seriously, forensic accounting is the most exciting form of accounting there is. • Did he just say groovy? He did. I’m glad I’m not the only one who thought that was funny. We should all wear bell bottoms tomorrow. • Alright, are you ready for dessert? Are you kidding me? That chili potato was bigger than my face. Contents | summer 2011 4

8 10

16 Features

4 A Lot at Steak 16 Professio nal Briefings Plus . . . Steve Oldham made a name for himself in the Learn what top business professionals had business world but left it all behind to follow to say during their stops at the Marriott 8 Arou nd the Cooler his dream of bringing Brazilian steakhouses to School. Read excerpts of speeches shared by Net Gain the United States. six executives during the NAC Lecture Series’ 14 By the Numbers inaugural semester. Calculating Your Score

10 Ob serving Genius 23 inside the classroom Do you multiply the productivity of your 37 Annual Report Investing All-Stars employees or diminish it? Years of observation Dying to know how many of our MBAs speak 24 school news drove Liz Wisemen to research and study what a second language? You can find that stat— 31 alumni news makes or breaks a leader. plus a few hundred others—in the 2010 Annual

Report. (The answer is 75 percent, by the way.) Cover illustration by Francesco Bongiorni

summer 2011 3 Steve Oldham B S A c c o u n ta n cy, C l ass o f 1 9 8 9 Boa Vista Amapa Roraima Serro Do Navio Macapa

Belem Sao Luis Tefe Manaus Santarem Santa Ines Fortaleza Itaituba Amazonas Sao Goncalo Teresina Benjamin Para Constant Rio Grande Jacareacanga Imperatriz Ceara do Norte Natal Maranhao Paraiba Picos Tarauaca Humaita Joao Pessoa Recife Porto Velho Cachimbo Piaui Pernambuco Acre Rio Branco Tocantins Juazeiro Alagoas Maceio Rondonia Gurupi Sergipe Aracaju BRAZIL Barreiras Bahia

Vilhena Mato Grosso Alvorada Salvador Distrito Vitoria de Federal Conquista Cuiaba Brasilia Canavieiras

Pirapora Montes Claros Goias Goiania Minas Gerais Corumba Uberlandia Belo Horizonte Espirito Campo Grande Santo Vitoria Mato Grosso do Sul Sao Paulo Boa Vista Dourados Rio De Janeiro Campinas Niteroi

Santos Parana Sao Paulo Curitiba

Santa Catarina Florianopolis Florianopolis Rio Grande do Sul Porto Alegre Porto Alegre Written by Rob Rogers he idea had always glowed—however faint- Pelotas Photography by Bradley Slade ly—in the back of Steve Oldham’s mind. He jokes about it now, saying that just like every other missionary who returns from Brazil, he came home with dreams of starting his own Brazilian steakhouse. And like many other returned missionaries, rather than starting a restaurant empire, Oldham enrolled at Brigham Young University. He married, graduated in accounting, and got a job at Price Waterhouse as an accountant. And so Brazil flickered, but the idea still continued to faintly glimmer in the back of his mind. It would take a decade before Oldham and a partner would make Brazilian steakhouses a runaway success across the Mountain West and nearly twenty years until he and a friend launched Tucanos Brazilian Grill near the mouth of Provo Canyon.

summer 2011 5 A Day in the Life of Steve few clients and showed an aptitude for doing Steve and Janae started discussing the Today, with restaurants sizzling in three business in a foreign country. It wasn’t long next step, looking for a way to return to the states, Oldham spends much of his time after he returned that his boss called him in United States while staying employed. looking at real estate for new locations, and asked if he wanted to move to São Paulo. The couple had a friend in São Paulo going over contract negotiations, and devel- At the time, Oldham viewed it as a once- who worked for PepsiCo Restaurants oping employee training. He tries to visit in-a-lifetime opportunity. Now he calls it a International who told Oldham to send over each of his restaurants every month and is big decision point that shaped the rest of his a résumé. It was 1994 and the company was currently overseeing the remodeling of the life. looking at acquiring the Pizza Hut franchi- Albuquerque, New Mexico, Tucanos. He also He and his wife, Janae, talked at length see in the city. meets daily with his director of operations. about the offer. With young children, four- Oldham made the switch and became “I do whatever needs to be done,” he says. year-old Tyson and three-year-old Audrey, a manager of finance for PepsiCo. The com- “Whether that’s meeting with employees or move to Brazil seemed like a huge leap into pany put him in charge of handling the tax going over building plans.” the unknown. Oldham credits Janae for even issues and finances involved with the Pizza Like many other businesses, Tucanos entertaining the idea, considering how far Hut acquisition, and he spent the next six has a mission statement that highlights the out of her comfort zone the move would be. months, still in Brazil, helping the project characteristics Oldham wants to see in his In 1993 the family moved south and go through. employees and in their business practices— Oldham took the position of audit supervisor “Most of my work was reconciling and fig- with the training to back it up. The company for Price Waterhouse’s office in Brazil, work- uring out how to resolve tax issues between teaches workers to develop qualities like ing on a number of large accounts. A short the two countries and the business groups integrity, hard work, respect, and honesty. time later, he was promoted to manager. involved,” Oldham says. “It was a delicate The last is what Oldham calls the “One More balancing act.” Thing” principle—something he believes Finding a Way Home Shortly after, a position opened at helps to differentiate his business. Now, more than fifteen years later, the fam- PepsiCo’s main office in Wichita, Kansas. “The principle means that we are always ily still looks at its time in Brazil as an amaz- The job was manager of finance and account- looking for that extra thing we can do ing experience. It didn’t take the kids long ing for the international Pizza Hut and KFC to extend our guest service beyond the to pick up Portuguese, and the whole family restaurants, and Oldham decided to apply. expected,” he says. “It’s also constantly striv- soaked in the culture. Even now, the family “Having lived in São Paulo, my wife and I ing to be better in some way today than we still sings “Happy Birthday” in Portuguese. were more than willing to move to Wichita,” were yesterday.” But after a year in São Paulo, it was he says. becoming apparent that staying for multiple Stepping into the Real World years would be hard. São Paulo was huge, In a Booth at Outback Steakhouse Before graduating from the Marriott busy, and at times felt dangerous. It had Wichita was a transition for a family that School summa cum laude in accounting in been the adventure of their lives, but it was had been swept up in the cultural vibrancy 1989, Oldham began interviewing with the also stressful. of Brazil. The new relative calm and quiet nation’s big eight accounting firms. “Price Waterhouse wanted us to stay long seemed to suit everyone fine. But Kansas is One of them, Price Waterhouse, had an term,” he says. “But we didn’t feel like that still Kansas. office in Salt Lake City and made Oldham was what was best for our family.” With little to do, Oldham could feel a good offer. The office was small, which the need for an outlet. Ideas of creating a would give Oldham the opportunity to work Brazilian steakhouse began to resurface. on all sides of the audit. Plus, Oldham says, A Brazilian friend from São Paulo had the company had that “big, blue logo.” After transferred to Wichita with PepsiCo at the spending four years at the Y, it seemed like same time Oldham had, and the two would a natural fit. chat about starting a steakhouse. Shortly after joining Price Waterhouse, Oldham learned that the company had clients in Brazil. “Price Waterhouse was by far the biggest firm in South America,” he says. Looking for an excuse to visit São Paulo, Oldham made a deal with his boss: Oldham would check up on Price Waterhouse clients there if the company helped cover travel expenses. His boss liked the idea, and Oldham took his first trip back to Brazil. He worked with a

6 MARRIOTT Oldham loved the idea. He called on Joe Heeb, a friend from the Wichita days, and asked if he wanted to join in. Together they worked on a plan and in 2000 they opened Tucanos Brazilian Grill in The Shops at Riverwoods. During the next few years, they would go on to open additional locations in Albuquerque, New Mexico; Salt Lake City; and Boise, Idaho.

a Grilling Guru With a new restaurant, Oldham wanted a new outlook and a new way of managing employees. That desire sparked an idea. As simple as it may look on paper, for Oldham it was a pretty big epiphany: “If you teach people the right principles, they could make better decisions,” he says. The company developed a list of nine A lot of it was idle talk, Oldham admits. So much so, that as a young teenager governing principles that would push But that changed one night while Steve and Oldham set out to make a name for himself employees to perform at their best. The Janae were out to dinner with their Brazilian in his neighborhood with a window wash- first tells employees they are the most friends at the local Outback Steakhouse. ing business. important resource Tucanos has; employ- The conversation had turned—once And although the business only left ees are encouraged to have high values and again—to opening a restaurant, and the Oldham with wrinkled fingers, he knew he be teachable. wives, tired of hearing about it, told the men could be successful in the business world. At the start of each shift at each of the if they were serious about the venture to All around him were adults setting good restaurants, employees go over the prin- quit scheming and do something. examples. ciples before they walk out on the floor. The men decided to call their wives’ bluff. “I looked at some of my Young Men lead- “We think that’s been a key to our success,” Oldham put together a business plan and his ers—one of them was a prominent attorney Oldham says. friend sought investors. and another was a respected businessman,” A decade later, Tucanos Brazilian Grill In 1995 there were only three Brazilian he says. “I saw the types of people they were. continues to grow. The company is prepar- steakhouses in the United States—in New It showed me a path I could follow.” ing to open a new location and the original York, New Jersey, and Los Angeles. “The Provo restaurant still has lines out the door concept hadn’t really done anything,” a New Start on weekends. Oldham says. In Denver, Rodizio grew quickly as the res- The idea that once flickered in the back They found their backing and Rodizio taurant became a runaway success. But after of Oldham’s mind has become fully illu- Grill was born. By June 1995 the first restau- four years Oldham felt the need to break ties minated, shining brightly on nearly every rant in Denver opened its doors. with his partner. aspect of his life. And looking back, Oldham “There are always differences of opinion sees the growth in himself, his family, and the Window Washer on how a business should be run,” he says. his career. Through his experiences, he’s Denver was a natural choice for Oldham, “We didn’t see eye-to-eye on a lot of things.” learned that people make the biggest differ- who grew up in Littleton, Colorado, in the Oldham acknowledges that the split was ence in reaching success, which is why he early 1980s. His father worked for Martin painful, but he also knew he could take the continues to find ways to teach his employ- Marietta, one of the state’s biggest employ- experience and move forward. ees and build them up as individuals. ers, which later merged with Lockheed to “I left with my family, and I left with my “I don’t believe there are a lot of self- become Lockheed Martin. testimony,” he says. “I knew those were the made people out there,” he says. “We make A giant in the aerospace industry, Martin important things.” each other.” Marietta was a good employer for the elder Following the split in 1999, some old Oldham, but it held little appeal for young colleagues from Price Waterhouse con- About the Author Steve. Early on he knew engineering wasn’t tacted Oldham. They were working on Rob Rogers is a reporter with the Billings going to be his thing. the Riverwoods project in north Provo Gazette in Billings, Montana. He gradu- “I’ve always had that entrepreneurial and wanted a Brazilian steakhouse in the ated from BYU in 2001 with a degree in spirit,” he says. development. communications.

summer 2011 7 TED

around the

cooler James Duncan Davidson /

by megan bingham

1. Ted.com In 1984 a small nonprofit began with the goal of spreading ideas from 1 three worlds: technology, entertainment, and design. Since then TED has grown into a jug- gernaut with two annual conferences and an impressive web site. The site offers more than seven hundred captivat- ing free video presentations. You can listen to Madeleine Albright talk politics, see Jamie Oliver tackle childhood obesity, or watch Steve Jobs deliver an inspiring address with just the 2 3 click of a mouse.

2. lulu Net Gain .com Ready to see your novel It may be time to reset your browser’s toolbar. With nearly on bookstore shelves? No need to wait on a 300 million sites on the web (and counting), finding the best major publishing house. Lulu.com transforms resources online can be a little paralyzing—that’s why we’re manuscripts into books—or eBooks—for a reasonable rate. You here. You might not be plugged into the following cool and can edit your own work or commission one of innovative sites, but you should be. With a focus on improv- the site’s experts to review your novel. The ing skills and maximizing efficiency, you’ll want to make site also has marketing and distribution pack- them your favorites. ages available.

8 MARRIOTT 5 6

4 7

3. ins truct 4. animoto 5. Practi 6. live 7. join.me ables .com cally mocha Getting your staff on the same page—or Convert that pile of .com green .com screen—has never been vacation photos into a Springing from an “Sprechen sie Deutsch?” easier, thanks to Join stunning short film at .com idea born at MIT, Answer with a resound- .me. The site’s simple animoto.com. Choose Going green doesn’t instructables.com is a ing “Ja!” after you log on application allows up the photos and music have to be difficult. This collaborative site where to this site. Livemocha to 250 individual users you want to feature, site educates users on know-it-alls worldwide .com offers free and to see your desktop for and the site does the how to make small, sus- share skills they’re affordably priced a quick online briefing, rest, generating a movie tainable changes. First passionate about. If you courses in thirty-five training, or demo. The that’s ready to share take a quiz to determine want to learn how to put languages, including free service also boasts online. And if you want your impact and learn soap on a rope, make Russian, Japanese, and chat and file transfer- to create videos on the more about keeping lasagna cupcakes, set up Turkish. With more than ring capabilities to make go, there’s even an app Mother Earth happy. a router, or anything in six million members to sharing information for that. The only thing Track your progress between, this site will chat with, it’s also easy even easier. Just make it won’t do is write your online and share your show you how. to practice your linguis- sure you begin with a Oscar acceptance speech. success with friends. tic talents. fast internet connection.

summer 2011 9

By Liz Wiseman Illustrations by Francesco Bongiorni

The Multiplying Effects ObServing of Great Leadership

here are bird watchers, and there are whale watchers, but I’m a We studied 150 leaders in thirty-five com- genius watcher. I am fascinated by the intelligence of others. I notice panies across four continents using both it, study it, and have learned to identify a variety of aptitudes—even quantitative assessments and intensive without my binoculars. 360-degree interviews of former and current Oracle Corporation, the $22 billion software giant, was a great place to members of their management teams. observe genius. As a vice president at Oracle for seventeen years, respon- We were astonished to find that these sible for the company’s global talent development and its corporate uni- leaders we call “diminishers” got less than versity, I worked closely with senior executives and had a front-row seat to half the capability out of others, while the study their leadership. leaders we call “multipliers” got virtually all. From this vantage, I observed how leaders used their brainpower in Why? Diminishers are idea killers and different ways, and I became intrigued by the effect they had on people in energy destroyers. When they walk into a their organizations. Some were driven by resolve to be the smartest person room, the shared IQ drops and the length of in the room. I noticed the diminishing effect these managers had on the a meeting doubles. These diminishing man- people around them. Others used their intelligence in a fundamentally dif- agers myopically focus on their own ideas, ferent way: they applied their knowledge to amplify the smarts and capa- shoot down other employees’ ideas, and bilities of their co-workers. make all the decisions themselves. Some are tyrants, but other diminishers are more sub- Multiplying vs. Diminishing tle. Their protective instincts cause them to These repeated observations led to the curiosity that drove me and my make the hard decisions for their staff, fin- colleague Greg McKeown to research the effects of leadership on collec- ish their work, or jump in and rescue them tive intelligence. We began by selecting companies and industries in which at the first sign of struggle. Whether it’s individual and organizational acumen provides a competitive advantage. arrogance or overprotection, the result is

summer 2011 11 the same: a loss of intelligence as employ- traction when they were given a new goal organizations can’t afford this waste, espe- ees revert to using only a fraction of their to chase the following week. Jasper’s need cially at a time when they are forced to do capabilities. to micromanage the details created a bot- more with less and when economic realities Good leaders use their skills and insights tleneck, causing his organization to move necessitate top-line growth without a com- to spark a multiplying effect. People get slowly while he worked extremely hard. mensurate, linear increase in expense. smarter and better in their presence. When Jasper thought big, especially when it This gross misuse of intellectual resources these people walk into a room, light bulbs go came to hiring, but it appeared his overrid- is a shame, but it is perhaps the hidden costs on, ideas flow, and hard problems get solved. ing goal was to outsize the other divisions in that are the most damaging to organizations. These are the leaders who inspire employees his company. He hired people at a breakneck In our research, people told us that working to stretch themselves and get more from pace and built his own internal staff, all of for a diminisher was exhausting, but working other people. They use people to their full- which was redundant with infrastructure with a multiplier was exhilarating. One per- est, while diminishers waste talent and intel- that existed at the corporate level. Most son described it like a vigorous workout—you lect that sits right in front of them. of the staff in his division appeared over- feel tired but fully energized. Ironically, being worked, but they confessed they were actu- used at 50 percent is exhausting, yet being The High Cost of a Diminisher ally grossly underutilized. They were para- used at 100 percent is exhilarating. The mal- Consider the effect of one corporate execu- doxically overworked and underutilized. aise and disengagement that characterizes tive: Jasper, a strategist and an idea man. Things eventually caught up with Jasper so many organizations might be a result of Jasper’s mind worked incredibly fast, but he when the real ROI calculation was made on diminishing leaders. produced more ideas than his organization his products and the investments he had could execute. Every week or so, he would indiscriminately made, which had wasted New Reservoirs of Intelligence launch a new initiative. His director of oper- millions of dollars. He was removed from In sharp contrast to these diminishers are ations recalled, “He’d tell us on Monday, we the company; the duplicate staff he built was the leaders who serve as multipliers. They needed to catch up with ‘competitor X,’ and drastically reduced. get 100 percent and then some, as employ- we needed to get it done this week.” The Diminishing leaders come at a high cost. ees are stretched and become smarter and organization would scurry, throw a Hail The most obvious cost is the devaluing of more capable. Multipliers get more from Mary pass, make a few ephemeral product resources that produce the output of half a their people because they tap into the latent improvements, and then eventually lose head for the price of a full head. Surely most capability inside their organizations and extract unused brainpower and discretion- ary effort. They know most people have more intelligence, capability, and energy than they are being asked—or even allowed—to use in their current roles. Our research revealed that while multipliers and diminishers do many things alike, multipliers differ sharply in the following five leadership roles and disciplines. Multipliers are:

1. Talent magnets who attract talented people and use them at their highest point of contribution 2. Liberators who create an intense environment that requires people’s best thinking and work 3. Challengers who define an opportunity that causes people to stretch 4. Debate makers who drive sound decisions through rigorous debate 5. Investors who give other people the ownership for results and invest in their success

Multipliers are leaders like Matt McCauley, who challenged his organization

12 MARRIOTT and made it safe to attempt the impos- detailed answers to every question. As he sible. Matt was a pole-vaulter at BYU with learned the distinction between diminishers a proclivity for setting the bar high. After and multipliers, he could see how jumping graduating from BYU, Matt spent his early in so quickly sent an unintentional message career in inventory management at Payless that he didn’t think his people could fig- ShoeSource, Gap Inc., and Gymboree. ure things out without him. The next time When Matt was appointed CEO of he received an email, he paused. Instead of Gymboree, he quickly spotted an opportu- responding with answers, he asked a ques- nity to improve earnings per share (EPS). tion. This small change did not go unnoticed. He told the board he believed the business Elay continued to ask the hard ques- Great leaders could grow from its EPS of $.69 to $1 within tions and gave his team space to answer the current fiscal year. The board laughed. them. He gave full ownership to his direct Undeterred, Matt assembled his manage- reports for their work. He said, “My team ment team and walked them through the members know they are in charge. They like have a multi– calculations. His team caught the enthu- it. And they are a bit scared too.” Elay had siasm of his approach and asked the entire successfully shifted the burden of thinking organization to do the same. Soon everyone to his staff. His team members reported a plying effect. inside this 9,500-person organization had doubling of their utilization in a matter of this goal—a crazy aspiration. weeks—from being utilized at the 30–40 At the end of the fiscal year, Matt percent level to the 80–90 percent level. announced to Wall Street and every Great leaders have a multiplying effect. They cultivate employee that they not only had achieved They cultivate the skills that magnify the the goal of $1 per share but had delivered intelligence and capability of the people an EPS of $1.19. The celebration was electric. around them. Multipliers tap into new reser- the skills that But Matt and the organization didn’t stop voirs of intelligence invisible to others. They there. Matt set the next year’s goal at $2 a maximize the intelligence of the organiza- share. The board thought it was outrageous. tion, wasting little of this vital resource. This At the end of the fiscal year they delivered allows companies to think beyond the loss- magnify the $2.15 per share. Another celebration ensued, prevention programs that preserve tangible followed by a $3 per share goal. Two years assets or store merchandise and instead later, the organization had achieved $3.21 institute loss-prevention leadership, where intelligence per share, a fivefold increase in four years. leaders capture the intelligence and capabil- In achieving this unprecedented growth, ity around them. Matt and his management team tapped the The waste of intelligence may be as intelligence of employees and accessed new imperceptible as a gas leak—quietly and and capability reservoirs of capability within the orga- slowly draining off energy and resources. But nization. Matt was a challenger and used imagine the boost to productivity and sat- his knowledge of the business to frame an isfaction when leaders become multipliers, opportunity and dare his team to rethink of the people enabling employees to become smarter and the business and stretch in new ways. By more capable. What intractable problems acknowledging the impossible nature of the could we solve? What opportunities could mission, he gave people permission to think we pursue with access to all the intelligence around them. and act big without fear of failure. inside our organizations? The seemingly impossible becomes possible when leaders A Shift in Thinking serve as multipliers. How do leaders become multipliers who use and develop the full brainpower of their About the Author organizations? Liz Wiseman is president of the Wiseman Group, In the case of Elay Cohen, an energetic a leadership research and development center and passionate senior vice president of headquartered in Silicon Valley, and a former product marketing at salesforce.com, it vice president at Oracle Corporation. She is the meant learning to ask questions instead of author of The Wall Street Journal bestseller firing off instant answers. Elay was known Multipliers: How the Best Leaders Make for his rapid email responses, where he gave Everyone Smarter.

summer 2011 13 by Emily Smurthwaite by the numbers

Calculating Your Score Your credit score is a three-digit number with a large impact. Here’s how to keep your number looking smart and how to understand what goes into calculating your score.

The golden number. Anything above this is gravy. You’ll get the best rates from lenders if you have a score of 760 or above. You can always 760aspire to move your number higher, but that won’t get you any better rates. For all you perfectionists, the highest you can get is 850. Good luck. The maximum Tip: Don’t close an unused percentage of your credit card account in credit card limit an attempt to boost your you should use. score—it could backfire by erasing some of your good Keeping a gap between your balance and available credit credit history (but it won’t shows lenders you’re responsible (pat yourself on the back). erase the late payments). 30It will take some conscientiousness and time to manage multiple Another bad strategy: open- credit cards, but in the end you will receive better loan rates because ing a number of credit cards of your higher credit score. Also try to zero out your balance every you don’t need. month to continue building a stellar score and avoid paying interest.

Source: www.bankrate.com Tip: Have two or three credit cards with lower balances instead of one card that’s regularly pushed to its limit.

Source: moneygirl.quickanddirtytips.com

14 MARRIOTT The amount you’ll save on a thirty-year mortgage $100,000 if you have great credit. A person with score of 750 will receive lower interest rates and will pay about 100,000 clams less on a thirty-year mortgage than someone with a score of 550. If you find yourself loan shopping, remember to complete it within two weeks, because your credit score will be pulled multiple times by various lenders. This can hurt your score if your perusing is drawn out.

Tip: Invest the money saved by having good credit into a retirement account.

Sources: moneygirl.quickanddirtytips.com, myfico.com million 43.4The number of Americans with credit scores below 600.

Reducing your debt is another way to give your score a boost. While it’s important to be cau- tious with credit cards, it’s equally essential not to be scared of The percent of them. Someone sans your score influenced credit cards is viewed by payment history. by lenders as more It’s kind of like breaking a mirror: if a bill goes to a collections risky than people who agency, your credit report won’t forget about it for at least seven have sensibly man- 35years. Other numbers that influence your FICO score: amounts owed (30 percent), aged their plastic. length of credit history (15 percent), new credit (10 percent), and types of credit in Tip: Pay down your use (10 percent). A sixty-day late payment is not as serious as one that’s ninety days balances to raise your late. Frequency is also a factor: a sixty-day late payment last month will affect your score. score more than a ninety-day late payment from 2006. Sources: LA Times, moneygirl. Tip: Don’t slack—pay those bills on time. quickanddirtytips.com

Sources: moneygirl.quickanddirtytips.com, myfico.com

The number of credit reporting agencies that provide free reports.

Reviewing your credit report is particularly important if you’re purchasing a house or car in the near future. But here’s the catch: the free credit reports don’t include your actual credit score. You can buy this number from the individual reporting web sites or from myFICO.com. (Google “FICO coupon” to find discounts.) If the report looks accurate, then you don’t need to buy the score unless you’re curious how 3you rank. If there is any incorrect credit or personal information, don’t sit on it—contact the reporting bureau right away. Visit annualcreditreport.com for more details.

Tip: Schedule reminders on your calendar every four months to run your credit report. You’re entitled to one free report from Equifax, Experian, and TransUnion each year.

Sources: myfico.com, money.usnews.com Wisdom and advice from the school’s new NAC Lecture Series

Their remarks are as varied as their backgrounds, but the speakers share one thing: a desire to inspire the next generation of business leaders. Whether working in health care or in headphones, the NAC lecturers gave nearly 250 students a broader understanding of the business world’s day-to-day tasks. Enjoy the following excerpts from the lecture series’ inaugural semester.

16 MARRIOTT JEREMY ANDRUS President, Skullcandy

Skullcandy, when no one knew anything Get your feet moving about our brand, we partnered with Giro When I was in your seat, I thought I knew First days at Skullcandy snowboard helmets, and people in the action where I was going. About six months into my I drove from San Francisco to the Park City sports community started to recognize us. first job I called home and said, “Dad, I hate office in my old Ford Explorer. I show up at Great brands are really an outgrowth of this.” With every opportunity you learn a the company’s office on day one and some- great company culture. The authenticity of little about what you like and what you don’t. one says, “Hey, there’s a closet over here; the Skullcandy brand is an indication of what The best piece of advice I would give is get it’s pretty big. I think you could fit a desk in your feet moving. Find something you think there.” It was a little different from the con- you like, have a direction and a strategy, but be sulting firm I’d once worked for, where I had willing to let that change when your gut says a beautiful office with a view of Malibu. But I you should do something different. I had what cleaned out the closet and bought a desk and I thought was my dream job in San Francisco, chair. I was thinking, “Yeah, this is kind of but Sunday night would roll around, and I’d fun. It’s kind of unusual.” think, “I don’t feel like going back to the office The next day I show up at work and no in the morning.” At Skullcandy I’ve found a one’s there. It’s nine o’clock. It’s ten o’clock. place where I don’t check my watch. I just I barely know what I’m supposed to be doing, have to make sure I’m home for dinner. so I’m setting my stuff up, and I get a call from the founder. He says, “Hey, where are True networking you?” I said, “Well, I’m in the office. Where’s Opportunities and people are more impor- everybody else?” He said, “Look outside; it’s tant than titles and compensation. Often snowing. We’ve got a powder rule: six inches people go to networking events and pass of fresh snow, and we are on the mountain!” out their business cards, but that’s not really Every employee still gets a season pass building a network. A network is nothing to the Canyons. It’s important to the culture, more than people who like you because and it’s fun too. you’ve done the right thing—you’ve treated I’d love to go back to my first days at them with respect and with kindness. Skullcandy and do it again, because I’d actu- Reputations are powerful; you can’t get away ally have some clue about what I’d be doing, happens in our office. It’s a very authentic from them. It’s great to have a good repu- but it was a great way to learn. culture. We win by brand, team, and prod- tation, and it’s rough when you don’t. The uct—those are our points of differentia- business world is a small place. Brand management tion. However, there are other functions of When people learn you went to BYU, they There are two pillars in the business: brand the business where we still have to be good; are a little bit intrigued and impressed by and product. We collaborate with other we’ve got to be able to sell, finance, and ship you. It’s an opportunity to live the values that brands because part of the way we build millions of units in the right mix to thou- you have. When I come back I realize it’s the authenticity is putting Skullcandy next sands of retailers around the world, and each greatest foundation I could have asked for, to other great brands. In the early days of unit has to be high quality. and I feel lucky to have been a part of it.

summer 2011 17 MARK RUSSELL President, Worthington Steel, Worthington Industries together so one part has different character- his business growing. Every time he grew he istics than the other, like a door that’s rust- had to exercise faith. About Worthington Industries resistant at the bottom and very light on top. Second, John D. Rockefeller, who was Worthington Steel is Worthington Industries’ famous for oil. Carnegie built things, and base company. We are 51 percent steel pro- Three entrepreneurs Rockefeller gave them the energy to move. cessing, but we also have significant busi- You should be entrepreneurs in everything In fact, if his company, Standard Oil, hadn’t nesses in other areas. We’re the No. 1 pres- that interests you. Whatever you decide been broken up in an antitrust exercise, it sure cylinders business in the world. We would be as big as one of the largest countries have a metal framing business, which is No. in the world. He started quite an enterprise. 1 in North America. We also have some joint Let’s go to a more modern example: ventures, which generally are the dominant Richard Branson. He’s started all kinds of companies in their particular market niches. enterprises, but he’s probably most famous The steel processing business is part of for his airline. Why did he start that? He was the United States’ seventy-five-million-ton stuck in the Caribbean, and the regularly steel market. Of that, our particular flat-rolled scheduled flight was canceled. He’s sitting steel niche is 40 percent of that total, and that there with a bunch of other passengers, when niche itself is highly fragmented. We’re the he noticed a charter flight desk. He walked biggest of the swarm of gnats that contends to its customer service agent and asked, “Do for this business—it’s very competitive. you have a plane I can charter?” The agent We pride ourselves on our joint ven- responded, “Sure, but it’ll cost you.” “How tures. We have one with Armstrong World many does it seat?” “Fifty.” Branson walked Industries. The ceiling in this room [Tanner around the terminal, asking people, “How Building] is almost certainly made of our much would you pay to fly out in a half hour?” stuff, probably an Armstrong tile, and the People told him, and he sold fifty tickets; he white part holding it up is made from our chartered the plane, made some money in the steel. We supply the steel, Armstrong sup- to pursue will give you the opportunity to process, and also realized that he liked the plies the tile, and we’re the market leaders in exercise faith. Let me cite three examples business. That’s how he started his airline. that business worldwide. of entrepreneurs who demonstrated faith. Not only do you have an opportunity Serviacero Worthington, our Mexican First, Andrew Carnegie. He was a penniless to exercise faith and be entrepreneurial in steel-processing business, is another I’m Scottish immigrant, yet he became one of whatever interests you, but you also have responsible for. The Mexican market has the the richest men on the planet and industrial- opportunities to be entrepreneurial in virtue of growing considerably faster than ized North America. North America is built every situation. Even the ones that look the United States’ market in the last year, out of steel. The car you drive, the bus you horrible and bad. Even the ones where your and we’ve taken advantage of that. rode in, this building we’re sitting in—all of flight has been canceled, and you’re stuck Tailor Welded Blanks is another joint it is made of steel. And he was the one who on an island and need to get home. That venture. It makes blanks for automobiles made that happen. Carnegie was constantly was a bad thing, but did it turn into some- that have different grades of steel welded borrowing and risking everything to keep thing good? Absolutely.

18 MARRIOTT NATALIE GOCHNOUR Executive Vice President and Chief Economist, Salt Lake Chamber green light from the secretary’s office.” Then degrees. Our society—our political and I immediately emailed Secretary Leavitt and economic structure—is geared toward the Be ready the chief of staff. I said, “This is what came masculine values of efficiency, competition, That’s an easy thing to say but a harder to me, this is what I told them, and I hope power, and achievement. Feminine values thing to do. When I was working at the U.S. you feel good about it.” I was relieved when like compassion, service, fairness, relation- Department of Health and Human Services, Secretary Leavitt emailed me upon landing ships, stability, and cooperation are impor- I found myself in a situation where readi- saying, “That was the right call.” tant, but underrepresented and undervalued ness took on new meaning. in our society. Feminine values come from I had only been working at HHS for about a place of goodness; masculine values come three weeks. Secretary Mike Leavitt and the from a place of strength. And in every case chief of staff were on a plane and unavailable. they’re both important. The surgeon general came to me with a prob- We are best as a society when our strength lem. There is a Navy ship called the USns and our goodness come together. I can have Mercy, an oil tanker that has been converted all the wonderful feminine values, but with- to a floating hospital that is sent around the out strength, goodness is unrecognized, world to provide medical help. The ship had unheard, unseen, and unfulfilled. Without just left Indonesia as this beautiful country goodness, strength turns to harm, abuses of was recovering from the 2004 tsunami. After power, and petty fighting without purpose. lending health care services, the USns Mercy The best societies are those that combine was on its way home when an earthquake strength and goodness to make progress caused a second disaster in Indonesia. The in our community. As you become civically surgeon general wanted to turn the ship engaged, I encourage you to recognize the around, but the protocol required permis- importance of feminine values and let them sion from the secretary. Turning the ship around was the obvi- shine. We need more of them in civic life. At the time, I was the only one in the ous decision, but it still took courage to say office who had authority to speak on his it under the circumstances. Looking back, Do good behalf by virtue of our longstanding rela- I recognize how helpful it was for me to be I know of no one who exemplified generos- tionship and my position as his counselor. a sponge around the people I worked with. ity in our community more than Larry H. I wanted to turn the ship around, but that You have to be a continuous learner to know Miller. I have seen the power of goodness in decision would cost millions of dollars and how they would make decisions so that this man. He used to say, “Go and do good till would affect the lives of the people on board when your moment comes, you can turn there’s no more good left to do in the world.” who had already been away from home for that oil tanker around. Great communities have great people. a long time. So I asked a lot of questions: Is It’s the responsibility of each of us to be civi- this the right protocol? How much will it Let your feminine values shine cally engaged, to know the issues, to speak cost? Who will it affect? Who else would we Feminine and masculine values transcend up, to listen, to support those who serve, need to tell about it? After talking it through gender. Both men and women possess and to vote. We have a responsibility to con- I told the surgeon general, “You’ve got the feminine and masculine values to differing tribute to the greater good.

summer 2011 19 SAM DUNN Senior Vice President Finance, Walmart Global Sourcing He saw that having early access to perfor- the Holy Land with President Hugh B. Brown, mance data was a competitive edge. The only and they visited the place where it’s reputed Finding a mentor, developing talent way we could do that was to work overnight. that Abraham was asked to face the greatest No matter how smart you think you are, no Many times at month-end, we’d be up test any father could face: sacrificing his only matter how talented, hardworking, or ambi- late, and invariably at three or four in the son. Truman Madsen, as they sat together, tious, you need a mentor. You need some- morning, Sam’s truck would pull up outside said in effect to President Brown, “The Lord body who’s got the wisdom of years and the office, he’d come in, and he’d ask us for knew Abraham. He knew his heart; He knew experience. At this stage in my career, the his mind; He knew exactly how Abraham favorite part of my job is mentoring young would respond to this test. Why, then, did professionals who are ambitious, humble, the Lord require him to undergo this most and eager to learn. I love sitting down with severe and challenging of tests?” President them and talking about how they can grow. Brown paused and then gave this very pro- I had a mentor early on in my career, Lee found answer: “Because Abraham needed to Scott, and he eventually become CEO of our learn something about Abraham.” company. Lee had a favorite saying: “If you When you face adversity in your lives, always hire people who are better than you, you’re going to learn something about your- our company will continue to be successful.” self, and through your responses you’re The truth is, most of us are a little insecure. going to become prepared for even greater We’re afraid that if we look for talent that’s tests and blessings. Respond to every adver- better than we are, those people may take sity with faith, courage, and determination. our jobs. Actually, I have found that hiring Your response is sometimes the only differ- and developing top talent is a key not only to ence between success and failure. our company’s success but also to our own personal growth. his Profit and Loss Statements. This man Lifelong learning probably needed only three or four hours of Most of your important life lessons are still Sam Walton sleep a night. His motor just kept running. ahead of you and will not come in a formal Sam was one of the hardest working men He was voracious about studying numbers. classroom. They’ll come to you in the form I’ve known. I was fortunate to join Walmart He loved to see what the numbers could of adversity, which you choose to bravely when he was chairman of the board, and he tell him about the business. He’d memorize face. They’ll come to you in the form of was an active chairman. My first job there sales figures from virtually every store in the mentors who will guide your steps. They’ll was as general accounting manager. We had chain and would visit these stores regularly, come in the form of marriage and family a team of accountants, about sixty clerical so he could talk to the managers about their and through the callings that you accept people, and one of our responsibilities was to performances. and strive to magnify. Finally, they’ll come close the books every month. A lot of it back through helping people in need and never then was not automated; a lot of it was man- A lesson in adversity being satisfied. Rather than focusing on the ual. We were always challenged by Sam to get There was an instance when Truman weaknesses of others, focus instead on how the books closed within five working days. Madsen—one of my heroes—was traveling in you can be better.

20 MARRIOTT Frank Crespo Vice President and Chief Procurement Officer, Caterpillar Inc. the last year and a half, and I need you to I ask my organizations to have individual save $1.1 billion in three years. I need you employees write their performance goals and Personal accountability to commit to that right now. Can you make figure out what they intend to contribute There are a lot of definitions of personal it happen?” in meeting our business objectives. A lot of accountability. The one I like the most is: the It was day three. I didn’t know my team times their goals are calculated goals, meaning willingness to claim 100 percent ownership or the suppliers. I didn’t know the direction that they know they can easily achieve what for the results provided as a consequence we were taking or how competitive we were, they’re setting out to accomplish. They’re of your involvement, both individually and not really stretching themselves; they’re not collectively. pushing into new territory or even going past Sometimes responsibility and account- what’s expected. It makes me wonder: Are ability get mixed up, but they shouldn’t. you really in the game? Are you really part of Responsibility involves what you’re required the effort, or are you just along for the ride? to do. Accountability is really about the out- come and actions you’re taking, proactively Outside the business world and strategically, to ensure you’re reaching Personal accountability applies to all aspects your goals. Accountability is a mindset and of your life—family and church, not just has more to do with giving up certain nega- business. You need to reflect whether you tive attitudes and trying to behave in differ- have it or not. How many of you have said, ent ways. “I’m too busy or too tired” or “My calling can If you’re part of a team or an organiza- take a backseat right now”? We have leaders, tion, you’re not going to be measured by both now and in the past, who didn’t allow effort and intent. You’re going to be mea- complacency or a victim mentality to get in sured by results. their way. They understood that the mantle of accountability rested on their shoulders. Commitment and performance They knew what needed to happen, and they A couple of years ago, I took a job that I were determined to follow that direction. knew was going to be a big task in terms of We have plenty of examples to call upon to re-engineering the organization and trans- check and see where we’re at in being per- forming the company. The company had hit sonally accountable. near rock bottom; they were just coming but my boss needed a commitment. It wasn’t To reach your destinations and achieve out of the ashes, and there was a lot of work an option to say, “Let me go figure it out, and your goals you often have to think and act to be done. I didn’t know what the chemis- I’ll let you know in two months,” Instead I differently from what is familiar and com- try and culture were going to be like until I said, “Yes, I’ll do it.” In three years, with a lot fortable. Sometimes this whole process got there. I walked in the door ready to go. of teamwork and collaboration, we ended up takes courage. Move forward even if you On day three I got a call from my boss, the exceeding the goal by 18 percent. You’ve got don’t know everything, but listen, observe, CFO. I went up to his office, and he sat me to acquire a mindset that says, “I’ll do it even and look for opportunities to be that indi- down and said, “We’ve had some challenges if I don’t know exactly how.” vidual people can count on.

summer 2011 21 britt berrett PhD, FACHE, President, Texas Health Presbyterian Hospital Dallas; Executive Vice President, Texas Health Resources called me and said, “Can you give me some excuse on Friday night? “I don’t think I’m advice and counsel?” I said sure. He said, going to study, because I need more bal- “I need an internship.” I went through the ance in my social life!” I believe that there The role of business in health care same process and concluded that he would are times in your life when you are out of Health care is 17 percent of the United States’ be an excellent fit for our organization. I sync, times when you spend a tremendous GDP and soon will hit more than $3 trillion in arranged for him to complete an intern- amount of your time on your education or economic activity. In comparison, housing ship with us. The importance of earning your work, family, or social life. That’s just and utilities are 13 percent, and food is 5 per- the way it is. Wednesday night I was with my cent. Health care is a growing segment of the staff, and we delivered a thousand cookies economy for a number of reasons. One rea- from 11 p.m. to 3 a.m. That’s just what you do. son is our success in treating illnesses and the resulting increase in life span. Before, The importance of caring we couldn’t cure cancer. Now, we’re curing Robert F. Kennedy said, “Few will have the it. In your lifetime we will have a complete greatness to bend history itself. But each cure for cancer. We’ll look at it like we look of us can work to change one small portion at tuberculosis or polio. of events, and in the total of all those acts Some of the most challenging busi- will be written the history of this genera- ness relationships and opportunities are in tion.” I share this with you because I hope the health care field. By their very nature, you join this great work. I believe that health physicians are scientists and do not think care professionals, whether they are at the in business terms. They can imagine new bedside or behind a desk, have a divine call- devices for surgical intervention or inno- ing and a responsibility to bless the lives of vative approaches on treatment protocols. those they serve. They need wise and capable business part- Health care executives face some ethi- ners to support their efforts. You and I have cal dilemmas. I would like to see men and the experience and knowledge to make women of strong moral values help make things happen. those decisions. I believe Heavenly Father wants His creations to be cared for. I don’t Reputation and balance have the healing in my hands to be a doctor, Earn a reputation. I had a call from a friend but I have a good business mind. When I get who said, “I’ve got a young lady who would your reputation comes in so many ways, exhausted from a long day, I go to the hos- like to do an internship in health care. shapes, and forms. pital lobby. My secretary calls them walk- Would you please take her call?” I said sure. You’ll hear people talk about having bal- abouts. I watch family members coming and I got her name, and I typed it in a Facebook ance in your life. You should have spiritual going and that gives me tremendous per- search. I learned a little more about her balance; you should have educational bal- sonal satisfaction. Knowing the things I do and didn’t take her call. I got another call ance, social balance—everything should be will bless lives gives importance and value to from a young man from BYU–Idaho. He balanced. Have any of you ever used that my profession.

22 MARRIOTT It may sound like the concept for the Twenty-three students are split up into chalkboard, numbers and graphs dance next reality TV hit: give twenty-five under- five teams, each representing a group of between PowerPoint slides, and then in a grads nearly $1 million and turn them loose. industry sectors. Together the teams analyze culminating moment, the class goes silent. But this is no TV show; this is a typical day in companies, select stocks, and report every Students take out their i>clickers, a hand- one Marriott School classroom. month to shareholders, specifically Global held audience response system, and indicate In BusM 415, an investment analy- Financial Advisors, an international invest- their final vote—buy, hold, or sell. sis and portfolio management class, the ment firm and the class’s largest financier. According to one of the two student school’s premier undergraduate students The experience is rare and paramount research leaders, Jeff Bullock, it’s this manage a portfolio of three-quarters of a to learning the ins and outs of trading stock, hands-on approach that fosters the greatest million dollars. “The class is run like a real- Sudweeks says. BYU is one of only a handful learning. life investment company, except it has no of universities nationwide to let undergrad- “We are constantly researching and pre- salaries or marketing,” quips professor uate students manage real money and real senting, trying to find companies ‘on sale,’” Bryan Sudweeks, associate professor of stocks—let alone nearly a million dollars. says Bullock, a senior accounting major finance. “It’s completely student-run, pro- On average the class buys and sells stock in from Denver. “This is a class that makes you viding lots of opportunities for leadership two or three companies a semester. want to finish your other homework so you in stock selection.” “Most classes are cookie cutter; this class can have more time to devote to the class.” Although this portfolio manage- “After graduation, many students take jobs ment class is only five years old, it has produced some exceptional at large investment firms or on Wall Street—– results. After graduation, many students take jobs at large investment this time getting paid for their work.” firms or on Wall Street—this time getting paid for their work. is not,” says Jared Walker, a junior finance According to April Lindgren, a 2009 major from Las Vegas. “We have a goal—to finance graduate employed at Fidelity outperform our benchmarks—and we are Investments in Salt Lake City, the class free to do whatever we need to obtain that is the crowning jewel of her résumé and goal. It’s a lot of pressure, but it makes you helped her in the interview process. want to step up to the plate and deliver.” “To say I have written extensive finan- The beginning of a typical day in class cial statements, reported to sharehold- looks like any other as students present ers, and made valuations and investment their research. But then the room evolves decisions—it stands out,” Lindgren says. into a scene reminiscent of the New York “Employers are often really impressed that Stock Exchange. The discussion gets heated, I did all that as a college student, as an financial formulas are scribbled on the undergrad no less.”

summer 2011 23 School News Business Model Competition awarded to the final four student teams, Ballard Center Names First Shows New Approach to three of which were comprised of Marriott Ballard Fellow Entrepreneurship School students. Second place and the Nearly 2.5 billion people around the world audience choice award were given to subsist on less than $2 a day. In efforts to customer texting service Kalood. Third develop a solution, Lewis Hower helped and fourth places were awarded to campus create the University Impact Fund, a pro- dining innovator MealDrop and restaurant gram that will provide income-generating service program TextWaiter, respectively. opportunities for the poor. For his role in this noteworthy cause, Romney Institute Hosts Local Hower has been named as the first Government Fair Ballard Fellow by the Melvin J. Ballard For soon-to-be graduates attempting to Center for Economic Self-Reliance. As join the workforce in a weak economy, a fellow, Hower has received a grant to knowing the right people is more perti- continue expanding UIF. In return, he nent than ever. To help students prepare teaches BYU students about the impact to enter the field of public service, the investing industry and helps provide Romney Institute of Public Management internships and job opportunities for held its second local government fair interested students. with more than a dozen governmental Impact investing is the process of Brad Cahoon, founder and ceo entities in attendance. of Kalood, presents at the Business Some entrepreneurs plan their busi- placing capital in companies or funds Model Competition. nesses from behind desks. But a new In addition to the learning experiences that directly generate some type of a wave of thought, captured in the available through potential internships, social good, whether they help produce first international Business Model students were able to gain insights clean water, provide health care, or allevi- Competition, challenges entrepreneurs into serving as an elected official from ate poverty. UIF is a consulting shop for to test their assumptions in the field keynote speaker Ralph Becker, mayor of these entrepreneurs and funders. before committing them to a business Salt Lake City. “We recruit students from local uni- plan. The competition, sponsored by the Students who attended the fair took a versities to come work in our program, Rollins Center for Entrepreneurship and sizeable step in the right direction to hav- and we train them in financial analysis, Technology, culminated with student ing a career in local government. Eleven business principles, and economic teams presenting their innovative find- city governments were represented from development issues,” Hower says. ings to a panel of professionals. five northern Utah counties, and four Right now there are two BYU students “What started here today is something additional governmental entities from working at UIF, along with four interns unique for entrepreneurship worldwide,” Utah along with Harris County in Texas from other universities. says Steve Blank, famed entrepreneur and were also in attendance. “We are building a portfolio of projects BMC judge. “It was breathtaking to see “We nearly doubled participation from and investments,” Hower says. “One of every one of these teams get out of the cities or government organizations and our goals is to help brand the Ballard building and test their hypotheses instead held many more interviews than last Center and BYU as a standout resource of guessing what a business is like.” year,” says Andrew Nelson, a first-year and a standout university in the fields A business model is different from MPA student from Las Vegas and student of social entrepreneurship and impact the more familiar business plan because director of the fair. “We are hoping to investing.” it focuses on internal factors and the make this event the premier recruiting evolving process of establishing a busi- fair for local government positions in the Social Entrepreneurship Program ness. The inaugural year of the Business Intermountain West.” Named for Peery Family Model Competition brought forty-five The Marriott School announced the nam- entries from student teams around the ing of the Peery Social Entrepreneurship nation and the world. The four finalists Program, the flagship program of the presented before a live audience at the Melvin J. Ballard Center for Economic final event. Self-Reliance, on 11 February. The nam- The grand prize and $15,000 was ing honors Richard and Mimi Peery awarded to a pair of American University and their family’s passion for social undergraduates for their social gaming entrepreneurship. web site, Gamegnat. Nearly $50,000 was “It’s remarkable what the Peery

24 MARRIOTT He founded the Peery Foundation in 1978 bronze awards in the Excellence in News to promote self-reliance through social Writing and Editorial Design catego- entrepreneurship. The family foundation ries. The design award was earned for School News has been a supporter of Ballard Center “Christian Vuissa—The Leading Man,” initiatives for several years. which appeared in the summer 2010 Program is doing to help educate our Marriott Alumni Magazine. students,” says Gary Cornia, Marriott Marriott School Wins Awards for Entries are judged on creativity, quality, School dean. “When I meet with stu- Communications Excellence innovation, and professionalism by a dents who have been involved with this team of experts from around the country. program, there is a glow about them.” The Marriott School competed against In recent years social entrepreneur- universities and colleges in Arizona, ship has emerged as a new perspective California, Guam, Hawaii, Nevada, on solving a growing number of complex Northern Mariana Islands, and Utah. problems plaguing society. The Peery Program supports this revolutionary BYU Business School Among Top movement through research, experiential in Country, Says U.S. News learning, and curriculum-based activity. BYU’s business school is again among The Peery Program is a perfect fit for Good communicators are supposed to the top fifty in the United States, reports students who want to implement social work behind the scenes, but sometimes U.S.News & World Report in its latest change in the world, according to Todd they can’t help getting pulled on stage annual edition of “Best Graduate Schools.” Manwaring, director of the Ballard Center. for a successful effort. Such was the case The Marriott School is ranked thirty- “BYU students are natural philan- when the Marriott School won multiple second, up one spot from last year. In thropists—they’re always looking for awards for communications excellence specialty rankings, the Marriott School opportunities to serve,” Manwaring says. from the Council for Advancement and ranks seventh in accounting and twenty- “We’re teaching students to use their Support of Education. fourth in entrepreneurship. The rankings innovation and entrepreneurial skills to Marriott Alumni Magazine won a gold come from data from surveys of more create lasting change and to engage in Award of Excellence in the Special Interest than 1,200 programs nationwide. lifelong service.” Magazines category. The magazine, which Richard Peery embraced the spirit of underwent a facelift for the fall 2010 issue, BYU Hosts First-Ever Social social entrepreneurship during his career is distributed three times a year to more Innovation Competition as a pioneer of commercial real estate than 46,500 alumni and friends. An impoverished woman learns a trade development in Silicon Valley, California. The Marriott School also received to pay for her child’s college education. Peery Program Hosts First TEDxBYU its webcast in the United Kingdom, Germany, China, and Croatia. “TEDxBYU gave students the opportunity to experience education in an innovative way,” says Amy Fisler, Ballard Center event planner. “The short speeches with high impact thoughts and ideas pushed the audience to think outside the box.” Hosted by the Peery Social Entrepreneurship Program, TEDxBYU is an independently organized event modeled after TED, a global conference where “ideas worth spreading” are explored and discussed. This year’s event featured speakers ranging from BYU students to world-renowned social entrepreneurs. Each presentation sparked thoughts and conversations that continued well after the event ended through a Twitter stream of more than five hundred comments. Todd Manwaring, director of the Ballard Center for Candy apple red balloons floated overhead as hundreds crowded into the Economic Self-Reliance, says the social media response reflected the inspi- Pardoe Theatre for the first TEDxBYU conference. Eight engaging speak- rational energy that permeated the event. ers, one gifted violinist, and an energetic audience gathered to celebrate Due to the event’s popularity, the Peery Program has decided to make social innovation. The unprecedented event generated chatter that not TEDxBYU an annual affair. This year’s presentations are available online for only filled the room but also sounded around the globe as people watched worldwide viewers at Tedxbyu.com/video.

summer 2011 25 An orphan receives therapy for his speech impediment. As participants School News in BYU’s new Innovation in Social Entrepreneurship Case Competition can New Professorship attest, the finer things in life often don’t come with a dollar sign. Honors Former Dean The competition, hosted by the Ballard Center for Economic Self- When former Marriott School Reliance, challenged MBA students to dean Ned Hill leaves this sum- measure the often unmeasurable benefits mer to serve as mission presi- of social ventures—such as improved dent in Romania and Moldova, health, education, and happiness. his contributions at BYU will Competitors put their in-class training not be forgotten. Last January to a real-world test by creating a model a professorship in his name, for Fundación Paraguaya to calculate its funded by Brent and Bonnie social return on investment and increase Jean Beesley, was created to its appeal to financiers. honor and recognize Hill’s influ- Teams from BYU, the University of ence on students in Provo. Washington, the University of Michigan, Professorships and fellow- and George Washington University ships are endowments that analyzed past successes of Fundación provide recipients with addi- Paraguaya’s programs, created a model tional salary and research funds. for measurement, and applied their Professorships are set aside for model to other possible ventures such as senior professors who are outstanding scholars, teachers, and citizens. building schools, buying land, and fund- Hill currently teaches finance in the Marriott School, where he served as ing microfinance programs. dean from July 1998 to July 2008. Prior to teaching at BYU, Hill taught at After an intense forty-eight hours of Indiana University from 1977 to 1987. This July, Hill and his wife, Claralyn, will preparing and presenting, the University begin presiding over the Romania Bucharest Mission. of Michigan won the inaugural competi- In addition to serving as chairman of Heritage Bank in St. George, Utah, tion. George Washington University Brent Beesley is also chairman and former CEO of The Entrada Company. placed second. Brent holds a bachelor’s degree in economics from BYU, and an MBA and JD “The contestants recognized the dif- from Harvard. In the 1980s Brent served as director of the Federal Savings ficulty involved in trying to create a one- and Loan Insurance Corporation. He also served as president and CEO of the size-fits-all model for social return on Farm Credit Corporation of America. Bonnie Jean Matheson Beesley earned investment measurement,” says Lewis her bachelor’s degree from the University of Utah in linguistics. Currently she Hower, a judge and executive director of serves as vice chair of the Utah State Board of Regents. the University Impact Fund. “This event was a sign of things to come in which innovative and new models can be developed to cater to growing market demands.” The 2011 prize winners—also called Stoddard Scholars—are Pete Boehme, Seven mba Students Win from Issaquah, Washington; Justin B. Stoddard Prize Bradshaw, from Salt Lake City; Jeremy Seven MBA finance students have been Burgon, from Midvale, Utah; Britt named recipients of the George E. Chapman, from Asheville, North Carolina; Stoddard Jr. Prize, giving them each an Shilpa Manjeshwar, from Mangalore, opportunity to apply their financial savvy India; Jeremy Reese, from Las Vegas; to the honor’s $2,000 cash award. and Rich Wilcox, from Ojai, California. The Stoddard Prize is awarded each The Stoddard Prize was established year to a handful of second-year finance in 1985 by George E. Stoddard Jr., a 1937 MBA students who demonstrate their BYU alumnus. His numerous credentials academic diligence and commitment to include acting as senior managing direc- the finance program, based on review by Three of the Stoddard winners, from left: Pete Boehme, tor of the W.P. Carey & Co. Stoddard Rich Wilcox, and Shilpa Manjeshwar. a faculty panel. was also head of the multibillion dollar “The prize is a vote of confidence in BYU, the MBA program, and the finance Direct Placement Department of the students whose professional careers and major,” says Grant McQueen, a finance Equitable Life Assurance Society of the church service will reflect favorably on professor who oversees the awards. United States.

26 MARRIOTT STUDENT NEWS scholarship encourages students of each other,” Draper says. “Practicing this all disciplines to study less commonly way helped us combine concepts from ISys Club Recognized at taught languages and become experts on different classes and review material School News International Conference a geographical area or international issue. from past semesters.” Amid final exams, papers, and projects, The scholarship is a strong comple- information systems students received ment to the Global Management Marriott School Names 2011 some exciting news before departing for Certificate’s study of business principles, Hawes Scholars Christmas break. BYU’s chapter of the language acquisition, and international The Marriott School has announced eight Association for Systems Management issues. MBA students as its 2011 Hawes Scholars. was named an outstanding chapter at the Myers, from Salem, Oregon, was The honor, which carries a cash award of International Conference on Information awarded $15,000 to study Russian and $10,000, is the highest distinction given Systems, the most prestigious confer- the problem of corruption within the to MBA students at the school. ence for leaders in the field. Ukrainian education system. Inspiration The 2011 Hawes Scholars are Benjamin “It’s an honor for BYU’s chapter to for the research came while serving a Capell, from Orem; Edgar Cheney, from be recognized as one of the best in the mission in Russia, where he saw students Rexburg, Idaho; Michael Christensen, From left: Adam Cuppett, Caio world,” says Anthony Vance, an informa- stress about scrounging up a few rubles from Leawood, Kansas; Brian Clegg, Correa, Benjamin Capell, Kelsey tion systems associate professor who for their professors—the only way to from Salt Lake City; Caio Correa, from Harris, John Hancey, Jennia Parkin, Brian Clegg, Edgar accepted the award. ensure an A. São Paulo, Brazil; Adam Cuppett, from Cheney, and Michael Christensen. BYU was one of five universities to Gee, a senior Chinese and Japanese receive the award out of fifty-five in the dual-major from Sandy, Utah, is using running. According to club co-president his knowledge of Asian languages and Blake Tsuhako, a second-year master of the $5,000 from the scholarship to study information systems major from Midland, the intricacies of foreign direct invest- Texas, ASM excels in professional devel- ment in Japan, something that sparked opment and membership. his interest while he studied abroad in “A few months ago, I represented our Japan last summer. chapter at a leadership conference in Atlanta,” Tsuhako says. “After talking with Recreation Management chapter members around the country, I Students Take Second at found a lot of people were impressed with National Bowl our membership. Upwards of 90 to 95 Quick thinking and fast fingers earned a percent of ISys majors belong to our club.” team of BYU recreation management and youth leadership students second place Students Win Prestigious at the Park and Recreation Student Quiz Wilmington, California; John Hancey, Language Scholarships Bowl. The Jeopardy!-style competition from Rexburg, Idaho; Kelsey Harris, from was part of the recent 2010 National Kaysville, Utah; and Jennia Parkin, from Recreation and Parks Association Colorado Springs, Colorado. Congress and Exposition held in Named for successful corporate Minneapolis, Minnesota. executive Rodney A. Hawes Jr. and his By outperforming and eliminating wife, Beverly, the award was created in a number of schools in head-to-head 1998 to recognize the accomplishments competition, the BYU team ultimately of graduating MBA students. found itself in the finals against a student The Hawes Scholar award is one of team from California Polytechnic State many initiatives made possible by the Years of practice and precision in a University, San Luis Obispo. Hawes Endowment, a gift of more than foreign language are paying off for two The team, made up of Lizzy King, $2 million used to facilitate the growth of Marriott School students, who recently from Mesa, Arizona, Natasha Alarid, the school’s MBA program. Mr. Hawes, a received a combined $20,000 in tuition from Huntington Beach, California, Drew Baker Scholar from the Harvard Business and stipends from the U.S. Department Hart, from Phoenix, and Lynda Draper School, and his wife wanted to create a of Education. from Chanhassen, Minnesota, was chosen tradition at the Marriott School that rec- Second-year MBA student Daniel from RMYL students through a detailed ognizes and rewards excellence among Myers and business minor Andrew selection process. Once assembled, the students entering the business world. Gee, two students pursuing Global team was given a list of potential quiz Management Certificates, have found categories by the event organizers and Students Win Top Honors at the Foreign Language and Area Studies developed a rigorous routine to prepare. National Tax Competition Scholarship to be another way to lever- “We developed questions that could Taxes probably wouldn’t place very age their second-language skills. The possibly be asked and met weekly to quiz high on most people’s lists of extreme

summer 2011 27 activities. But five BYU students took Anderson, a senior from Richmond, “The entire trip gave us a sense that the accounting to the next level as they Virginia; Cameron Doe, a sophomore church really appreciates this program School News won the national xTREME Taxation from Dallas; Sarah Simpson, a junior and us individually,” says Stephen Competition in Washington, D.C. from Eagle, Idaho; Jeshua Wright, a Haynes, a first-year MBA student from BYU has been a national finalist for senior from Freeport, Maine; and eco- Brisbane, Australia. “It helped reinforce seven of the case competition’s nine nomics sophomore Hegon Chase, from the spiritual leadership preparation part years, making it the most-frequent Seoul, Korea. of the program—to help develop strong visitor to the national event, sponsored church leaders worldwide.” by PricewaterhouseCoopers. A team of International Students Prepare International students admitted to a Marriott School students last won xTAX for a Lifetime of Service Marriott School graduate program are in 2005. A group of graduate students from across eligible to apply for the CIS program. To start the competition, preliminary the globe experienced a once-in-a- Applicants must also be members of the campus-wide events were held at thirty- lifetime opportunity as they visited with LDS Church and commit to return to eight universities around the nation. leaders from The Church of Jesus Christ their home countries after receiving their PricewaterhouseCoopers representatives of Latter-day Saints. The students, part diplomas to develop their communities then viewed the winning teams’ presen- of the Cardon International Sponsorship and the church. tations from each of the participating program, also received a tour of church The seventeen students also toured schools to pick the top five national final- headquarters during their visit. the LDS Humanitarian Center, Welfare ists. Teams had two weeks to prepare One of the highlights of the visit was Square, and Temple Square. Elder their case presentation, then twelve meeting with Elder Neil L. Andersen, a Richard E. Cook, managing direc- minutes to present and fifteen minutes member of the Quorum of the Twelve tor of the Perpetual Education Fund to answer judges’ questions. Apostles. This was the first year an and member of the Marriott School’s The winning BYU team consisted apostle visited with the CIS students dur- National Advisory Council, also spoke of accounting students Katherine ing their annual visit. to the students.

Social Deal Platform Wins 2011 Business Plan Competition

It all started with a box of Oatmeal Squares. Marriott School student Brad Cahoon realized he was paying too much for his favorite cereal simply because he didn’t know when it was on sale. This dilemma led him to create Kalood, a company that hopes to use its innovative social deal platform to revolutionize how consumers receive bargains and shop. The idea has already had great success, as Cahoon and his team won first place and $50,000 in prizes at the 2011 BYU Business Plan Competition. “Consumers don’t always know about a deal,” Cahoon says. “There are a lot of deal sites popping up, but they often offer deals that are irrelevant to consumers.” Kalood allows users to rate potential bargains and receive texts when their favorite products go on sale, while simultaneously allowing merchants to receive data telling merchants through smart phone scans of quick response them who is interested in their products. The Kalood team codes. Their mobile application has already grossed more consists of Cahoon, a senior in entrepreneurship from than 175,000 downloads in twenty countries. Newbury Park, California; Neal Watterson, a senior strat- Social media marketing venture AdViral won third egy major from Charlotte, North Carolina; and Matt Smith, place and $20,000 in prizes, as well as an additional a computer science PhD candidate from Lehi, Utah. $6,000 in the technology category. AdViral uses custom- Second place and $30,000 in prizes went to QR Code ers’ Facebook profiles to spread advertisements about City, an online application that links customers and entertainment and events to their friends.

28 MARRIOTT Since the initiation of the program in 1986, 174 students from countries throughout Africa, Asia, Europe, Latin America, and the Pacific Islands have Accounting Students Build participated in the CIS program. Houses and Goodwill BYU Takes Top Honors in First-Ever Chinese Language Competition If presenting a business plan to company management isn’t stressful enough, try doing it in another language. But BYU teams kept their cool at the Business Language Case Competition held 13 November, placing first and third in the newly added Mandarin Chinese section. BYU also took third in Portuguese. “It was a good simulation of how international business is conducted,” says Matthew Eley, a junior from Denver studying Chinese and management. “We learned how to make international business models and decisions and how to sell those ideas to the heads of the company—the judges.” Accounting students traded in their number crunchers for nail guns, levels, and handsaws at a recent The BYU-hosted competition attracted Habitat for Humanity service project, one of the many service opportunities coordinated by Brigham Young twenty-two teams from sixteen universi- University’s chapter of Beta Alpha Psi, the national accounting honor society. ties. Students were asked to analyze, “BAP helps students realize they are coming into a profession that is very service-minded,” says Cassy Budd, present, and negotiate solutions to com- associate professor of accountancy and BAP advisor. “That’s why we spend so much time in the organization plex business cases provided two weeks working on service-oriented activities.” prior. Teams competed in either Chinese, Unlike most professional associations, BAP places an equal emphasis on professional development Portuguese, or Spanish. and community service. Members of BAP are expected to complete eight hundred minutes of profes- This year’s competition, co-sponsored sional development and eight hundred minutes of community service per semester. Other service projects by Michigan State University and the include coordinating gifts for the Deloitte Angel Tree and teaching business classes at the Salt Lake Valley University of Miami, saw its largest Juvenile Detention Center. number of entries ever, with more than half of the participants competing in the Spanish section. In the Chinese section, BYU took excited to compete for internships on around the world. Having the opportu- first and third with the University Wall Street. nity to meet with professionals early on of Washington placing second. In For many of the eighty-three is useful for the students to know what Portuguese, BYU–Idaho took first, fol- undergraduates and twenty-two MBA will be expected of them.” lowed by Utah State University and BYU. students who took part in the excursion In order to make this happen, many The University of Miami placed first in in late November, this was their first alumni and friends graciously partici- the Spanish section, with the University opportunity to visit the Big Apple and pated in the trek for the students. To of Utah and Indiana University placing experience its fast-paced lifestyle. The accommodate the large number of stu- second and third, respectively. students, members of the Investment dents and save travel time, Keith Read, Banking Club and the Graduate Finance managing director at Cerberus Capital Students Network with Association, financed their own trips and member of the Marriott School’s Executives on Wall Street with hopes that it would pay off with a National Advisory Council, arranged for While students are usually pitching summer internship. the Marriott School to use a few board- themselves to companies, this time the “Students need to learn how demand- rooms at Cerberus Capital for company tables were turned. BYU students headed ing Wall Street is so they will know presentations. to New York City to hear financial execu- the commitment it requires,” says Besides the Manhattan trip, a similar tives from more than forty companies Kim Smith, Investment Banking Club trip to San Francisco takes place each fall. speak about different job functions within advisor. “Our students are compet- In the future the clubs hope to extend their organizations—getting students ing against the top in the country and the program to Boston and Los Angeles.

summer 2011 29 FACULTY NEWS “Unethical behavior can also be done out to be a formula for rule-breaking. with very good intentions,” he says. “This is when I believe that if the com- School News Why Employees Do Bad Things for “People lie to placate customers, sell pany does something nice for me, I should Companies They Love unsafe products, or shred documents to do something nice for them in return,” Employees cover up—even when these actions may Bingham said. “We’ve always looked at who love their jeopardize their own positions within the this as a positive way to motivate employ- company organization.” ees and, until now, never questioned the and hustle to Bingham and his colleagues explored moral content of behaviors that employ- please their this concept in a paper forthcoming in ees perform in efforts to reciprocate.” bosses sound Organization Science and tested it in a The study results suggest that employ- like a recipe study recently published in the Journal of ees who feel strong commitment toward for success. Applied Psychology. their company, and who also generally But two They surveyed hundreds of anony- believe that their company’s positive recent studies mous workers and analyzed the data treatment should be rewarded with above- co-authored by a BYU business professor to see if strongly identifying with your average performance by employees, are found that those two factors can lead to a employer makes you more prone to cut- significantly more likely to commit unethi- higher likelihood of unethical behavior. ting ethical corners. To their surprise, that cal behavior that helps their employers. Studying such unethical conduct wasn’t the case. Simply buying into your “Very conscientious employees, people flies in the face of the common media company’s mission doesn’t seem to be who are pleasers—which we’ve always accounts and most ethics research, says enough to nudge you across ethical lines. thought about in desirable terms—are John Bingham, assistant professor of But combining that trait with another much more likely to do unethical things,” organizational behavior. common belief—reciprocation—turns Bingham says.

Marketing Professor Receives 2011 Outstanding Faculty Award

The Marriott School presented Michael Swenson, Ford Motor Company Professor of Marketing, with its highest distinction—the 2011 Outstanding Faculty Award—at the annual Marriott School Awards Night held 9 March. In addition, eight others were recognized for their dedicated service. Swenson was honored for his accomplishments in teaching, research, and professional service. For most of his career, he taught the MBA core marketing management course and presently teaches the marketing management course for business minors, where he has more than seven hundred students per year. Being a university professor is Swenson’s dream job, but, he says, it is the students who have kept him smiling. “It’s the light in their eyes that’s one of the real joys and blessings of teaching at BYU,” Swenson says. Other faculty, staff, and administrators were also recognized. Pamela Castillo, Marriott School controller, received the N. Eldon Tanner Award. The award is the business school’s highest honor for an administrator who Back row, from left: Kim Smith, Gary Cornia, Michael Swenson, Ramon Zabriskie, and Stephen Liddle. Front row, from left: Todd Mitton, Jeffrey Wilks, Pamela Castillo, Elizabeth Kanell, and Yvette Anderson. embodies integrity, leadership, humility, and stewardship. “Pamela has great respect from her colleagues in the administrative honor that recognizes a faculty member’s exceptional commitment to offices,” says Gary Cornia, dean. students, faculty, and programs. The Teaching Excellence Awards for outstanding instruction were The Marriott Award is given to those with outstanding contributions presented to Todd Mitton, associate professor of finance, and Jeffrey Wilks, to Marriott School spirit. This year Kim Smith received the honor. Smith associate professor of accounting. Ramon Zabriskie, associate professor serves as managing director of the H. Taylor Peery Institute of Financial in the department of recreational management and youth leadership, was Services and as a professor of finance. honored with the Scholarly Excellence Award. Yvette Anderson, MBA admissions coordinator, and Elizabeth Kanell, Stephen Liddle, academic director of the Rollins Center for secretary in the department of finance, both received Excellence Awards for Entrepreneurship and Technology, received the Citizenship Award, an their superb management, professionalism, character, and initiative.

30 MARRIOTT Alumni News Canuck Kicking Cancer In Kyle’s more than twenty years of School MBA graduate, was ranked Ding. Seat experience in public health, he has also twenty-fifth in Barron magazine’s June belts are worked to prevent cancer on the ground. 2010 issue, featuring “America’s Top 100 unbuckled, Kyle led efforts to pass a Canadian Financial Advisors.” and airline bill implementing picture-based warn- “It’s a nice recognition; I can’t do it passengers ing labels on cigarette boxes. These without the ten people on my team— gather their labels feature photos such as a man together we make it happen,” he says. belong- smoking through a stoma (hole in the “Frankly, the recognition is a greater reflec- ings before throat), a struggling cancer patient, and tion of the success of our clients than us.” shuffling a breathing aid. Carter was first introduced to private down the These photos, paired with the written wealth management while working for aisle. Passengers who deplane a flight in dangers of smoking, bring the long-term Goldman Sachs, later becoming vice Canada should consider thanking not effects of lighting up closer to home. president of private wealth management only the pilot for a safe trip but also a According to Kyle, many countries, includ- there. In 2001 Carter was named execu- Romney Institute graduate. ing the United States, are taking action to tive director of private wealth manage- Kenneth Kyle, a 1968 MPA alumnus, implement these picture-based warnings. ment at Morgan Stanley. Since 2008 he played a pivotal role in banning smoking “In the 1970s, Canada had the highest has worked for Merrill Lynch Wealth on domestic and international flights in per capita smoking rate in the world,” Management as managing director of the Canada two decades ago while serving Kyle states. “Now Canada has one of the investments, private banking, and invest- as director of public health issues for the lowest per capita smoking rates in the ment group departments. Canadian Cancer Society. Western world.” “It’s a great profession that requires “I didn’t realize how much anti-smoking Although Kyle retired in 2007, his a lot of focus, patience, and thoughtful- work I’d be doing,” Kyle recalls. “But as influence on public health continues. He ness,” Carter says of his career. “It’s we started having success in tobacco con- is happy to share his knowledge with about associating with and advising these trol, we began to realize how cost effective current public health leaders in other this was in preventing chronic disease.” countries and with future leaders. Last According to the Canadian Cancer November the BYU health science depart- Society, a cigarette produces twelve ment invited Kyle to campus to discuss minutes of smoke even though a person his influential work on creating smoke- may only inhale thirty seconds of smoke. free skies and pictorial cigarette warning The remainder of the smoke is left labels in Canada. lingering. Because of the recirculated Kyle and his wife, Lorna, can be found air on airplanes, passengers used to be in Lethbridge, Alberta. Kyle confesses subjected to secondhand smoke until he’s a failure at retirement. Currently they left the plane. he serves on the Alberta Public Health After four years of work by Kyle and Association Board of Directors and has a team of international supporters, the teamed up with the University of Alberta Smoke-Free Skies Resolution was passed to develop a chronic disease prevention by the International Civil Aviation plan. He and Lorna also enjoy visiting Organization in 1991, making smoking their twelve grandchildren. Photo by Martin Klimek on international flights to Canada illegal. Since the bill passed in Canada, many Jet-Setting Grad Earns extremely talented people on preserving countries have replicated the work done National Accolades family wealth, values, and capital.” by Kyle and colleagues to make the skies According to the Conference Board In addition to his work with Merrill healthier. A comparable bill was passed research group, only 45 percent of employ- Lynch Wealth Management, Carter is in the United States in 2000. ees are satisfied with their work, the high- co-owner of The Carter Coleman Group. “When the resolution passed, my est level of dissatisfaction recorded in its Carter works with thirty of the nation’s colleagues and I were proud of the fact twenty-two-year history. Fortunately for wealthiest families, with his team manag- that we were able to protect the health one Marriott School graduate, he is not ing assets equaling $2.7 billion. Although of a billion passengers yearly,” Kyle says. only satisfied with his work—he’s receiv- the majority of his clients reside in the “Now that work has affected the health of ing national recognition for it. western United States, he has clients as more than 15 billion passengers.” Roger A. Carter, a 1977 Marriott far away as London.

summer 2011 31 “What I didn’t realize about the financial community is that it’s possible to Alumni News have these very significant relationships that go beyond managing portfolios,” From Down Under, Carter says. “To become their trusted advisor and be that close with them has But Moving Up been a great experience.” In addition to his work responsibili- As a foreign exchange student ties, he frequently serves both the San thousands of miles from home, Francisco and Salt Lake City com- Thomas Hung didn’t realize munities. Carter is director of the San living in Utah would put his Francisco Council for the Boy Scouts of future career in finance on the America and a trustee for the Utah Youth fast track. Village and Art Works for Kids! in Salt Fifteen-year-old Hung left Lake City. Sydney, Australia, to live with Carter and his wife, Kathryn, have a family in West Jordan, Utah. homes in Salt Lake City and San Although a member of the LDS Francisco. Carter can be found in San Church, Hung says he experi- Francisco Friday through Wednesday. He enced a severe case of culture then travels to work, most often to Salt shock upon arriving in the Lake City, for the remainder of the week. Beehive State. But the longer The Carters enjoy collecting historical art he spent in Utah, the more of Utah and San Francisco and have four his activity in the LDS Church married children and ten grandchildren. increased, which proved to be a game-changer in his life. “Growing up in a non-member family and with nonmember friends, coming Management Society to Utah was very different,” Hung says. “I was baptized in Australia, but I grew the most spiritually while in the States.” Silicon Valley Chapter Honors Currently Hung is vice president of syndications and business develop- Ethical Professionals ment for GE Capital Franchise Finance, a division of General Electric. To earn this prestigious position at a multibillion dollar company typically comes at the end of a career, but Hung earned the position by the age of twenty-six. “It’s challenging and rewarding, but I enjoy helping entrepreneurs shape the future of their businesses and achieve their dreams,” Hung says. Hung entered the fast track when he attended Copper Hills High School in West Jordan and also enrolled at LDS Business College. After two years he transferred to Brigham Young University and earned his BS in business management in 2001 as a twenty-year-old. Shortly after graduation Hung worked with J.P. Morgan for two years as an The Silicon Valley Chapter of the BYU investment banking analyst in San Francisco. He then earned his MBA from Management Society raised more than Cornell University in 2005. Hung returned to California after graduation to work $11,000 for scholarships at its annual for Montgomery & Co. in Los Angeles as an investment banking associate. fund-raiser and recognition dinner in In 2007 Hung left the investment banking sector to join GE Capital Franchise November. The event’s theme was “You Finance, the largest financier to the restaurant industry in the United States, Raise Me Up,” and winners were chosen with more than $13 billion in total assets. Hung manages GE Capital’s acquisi- for their ability to lift others through tions and manages client relationships in the company’s Scottsdale office. their dedication to the Silicon Valley “I wanted to relocate to Arizona, and it was a great opportunity to join a large community. firm in a leadership role at the senior management level,” Hung says. Don Ainge and Richard and Nan Hung understands his educational and professional progression has been Hunter received Distinguished atypical. In fact, Hung says he never officially graduated from high school but Public Service Awards for lifetimes of is happy to report he recently passed the GED with a comfortable margin. benevolence. Jay Rockwood received Hung lives in Mesa, Arizona, and is a member of the BYU Cougar Club. He the Chapter Service Award for helping enjoys cheering for the football team at both home and away games. He is unemployed LDS Church members find also an international traveler and recently celebrated his thirtieth birthday jobs during the past five years. with a trip to Aruba. On his trips he enjoys getting off the beaten path to bet- “Each of our award recipients is an out- ter understand the locals and their way of life. standing contributor to the community and a solid supporter of our mission to

32 MARRIOTT increase moral and ethical leadership existing programs and events instead of Every morning he and his wife, Elain, worldwide,” says Silicon Valley Chapter creating new events to clutter the lives who teaches public speaking at BYU, hike scholarships chair Jim Pojda. of busy students. to the top of the Y near their home in Alumni News Nan and Richard Hunter, currently “We want to be continually train- Provo, Utah. He is a Wilderness First serving as the Oakland California Temple ing, teaching, and helping students to Responder, a fellow with the Royal president and matron, have dedicated understand relationship building,” Elder Geographical Society, and a Certified years of service to numerous church says. “We’ll tie into existing events so Switzerland Specialist. The Witts are the callings, including presiding over the students learn business skills from host parents of five children. New Zealand Auckland Mission. Aside organizations and networking skills from from Richard’s successful law career, the the Management Society.” 1979 couple is noted for its devotion to the All undergraduates in the Marriott D. Gordon Wilson LDS Church and the community. School are required to take a class on earned a BS in accoun- Don Ainge is founder and CEO of San mentoring during their first semester in tancy in 1977 and his Jose–based Ainge Marketing Enterprises. the program. The student chapter will MBA in 1979 from He is well-known for his dedicated work expand that curriculum and coordinate BYU. After gradua- ethic and high moral standards. “He has it with extracurricular activities so stu- tion Wilson worked always lifted others around him. He is my dents of all levels can learn how to build for General Mills in Chicago in various hero,” said Ainge’s daughter, Laurie, as successful relationships. Students will be retail capacities. Wilson then moved she introduced him. matched with alumni in their emphasis to Portland, Oregon, to work for Fred Management Society members and geographic area so they can have an Meyer Inc. He ascended the corporate enjoyed the opportunity to honor these instant network when they graduate. ladder and became group vice president everyday heroes and to raise money to Founding student president and 2011 and general merchandise manager of aid promising college students. Last MBA graduate Mike Beheshti says he the hardlines division and, later, of the year the Silicon Valley Chapter funded hopes the cycle of mentored students to apparel division. scholarships for twenty-two students graduates to alumni mentors will soon In 1995 Wilson joined FranklinCovey attending nine different institutions. become self-sustaining. in Salt Lake City as executive vice presi- The money raised this year is sure to “I see this becoming an integral part dent for retail stores, primarily oversee- benefit multiple local students, much of the Marriott School experience,” ing operations for product development, like the lives of the awards winners have Beheshti says. “Hopefully the student among other responsibilities. He is now benefited the community. chapter will play a large role in strength- at Apple Inc. as a senior leader in the “The award recipients inspired everyone ening our relationship with alumni.” retail division. in attendance with their amazing service Wilson and his wife, Sandy, live in and ability to change lives,” Pojda says. Class Notes Salt Lake City and have six children and fourteen grandchildren. Management Society Forms 1978 New Student Chapter Gregory E. Witt 1983 Bridge building may seem like a better fit earned his master’s Blake M. Roney for the engineers across campus, but it’s degree in organiza- founded Nu Skin becoming a popular topic in the Tanner tional behavior from Enterprises Inc., a Building—in the form of connecting BYU in 1978. After direct-sales company students and alumni. eight years in HR that sells personal care A new Marriott School Chapter of the management with Exxon, he traded his and nutrition products, BYU Management Society will be fully wingtip loafers for hiking boots to help in 1985. Roney started Nu Skin just two functioning in fall 2011 with the goal of others love the outdoors as much as he years after earning his undergraduate uniting past and present students. does. In 1986 Witt founded Alpenwild, degree in finance fromBYU in 1983. Roney “It’s a two-way bridge,” says a travel company specializing in hiking was CEO of Nu Skin for eleven years and Management Society steering commit- and walking tours in the Swiss Alps. Witt is currently chairman of the board. tee member Steven Elder. “Alumni continues to spend four months of the Roney has served and continues to want to help the school, and students year leading tours in the Alps. serve on many BYU boards, including want more interaction with alumni. The In addition to being a business owner, the Center for Entrepreneurship and Management Society is the natural way he is an author and adventure guide. His Technology, Marriott School National to bring them together.” most recent book, Exploring Havasupai, Advisory Council, and BYU President’s The student chapter’s main purpose won the 2010 National Outdoor Book Leadership Council. He has also served is to build relationships and foster Award. He has also authored two best- on many boards outside of BYU, includ- networking, Elder says, with the chapter selling hiking guides, 60 Hikes Within 60 ing Force for Good Foundation, a charity serving as a bridge for relationships. Miles: Salt Lake City and Best Easy Day founded by Nu Skin; Provo Foundation; The chapter aims to integrate with Hikes, Salt Lake City. Boy Scouts of America; and United Way.

summer 2011 33 Roney and his wife, Nancy, live in Randal D. Skalla is 1991 Utah and have eight children and three the president of L5 Paulo Jacques Alumni News grandchildren. Enterprises, an asset Mottola de Oliveira management consulting has been serving in var- 1988 firm. He is involved with ious HR roles since he Robert W. Volpe money management, earned his master’s of recently moved his estate planning, tax planning, real estate organizational behavior financial advisement investing, and venture capital investing. from the Marriott School in 1991. He has practice from Edward Skalla earned his undergraduate worked for five different organizations Jones Investments degree in economics from BYU in 1986 in three countries. Currently he serves to Raymond James and his MBA with an emphasis in finance in a senior HR role with SNC Lavalin, a Financial Services. After achieving top in 1988 from the Marriott School. Canadian engineering company, in Belo producer status for the last five years He also is on the board of directors of Horizonte, Brazil. of the ten he worked at Edward Jones, Orizon Investment Counsel in Omaha, Mottola de Oliveira began his HR Volpe decided to move to Raymond Nebraska, and a member of the market career path working for Procter & James to provide a more independent review committee for Riggs Capital Gamble in São Paulo, Brazil. He has platform to clients. Management in Provo, Utah. also worked as an HR manager for Louis Volpe graduated from the Marriott Skalla and his wife, Julie, live in Dreyfus Industrial in Curitiba, Brazil. School with a degree in business Highlands Ranch, Colorado, and have The Mottola de Oliveira family then management in 1988. Shortly after four children—two girls and two boys. relocated to Basle, Switzerland, where graduation he worked for IBM in vari- he became the HR director for the ous accounting and finance positions 1989 Novartis Pharmaceuticals Switzerland in Connecticut, New York, and North Debbie Debenham office. Mottola de Oliveira also worked Carolina until 2000. While working Williams earned her for Bestfoods, a Unilever company, in for IBM, Volpe also earned his MBA in BS in marketing from Englewood Cliffs, New Jersey. corporate finance from the University of BYU in 1986. She also From 2003 to 2009, Mottola de New Haven in 1992. earned her master’s Oliveira taught HR graduate courses in Volpe and his wife, Tiffin, live in Cary, degree in organiza- Brazil. Also while in Brazil he managed North Carolina, and have four children. tional behavior from the Marriott School several large organizational and talent just three years later. In 1989 she worked development projects for top companies Verlin Porter Youd for Knight-Ridder, a Fortune 500 pub- such as AOL and Bridgestone. earned his BS in lishing company, as a retail advertising Mottola de Oliveira and his wife, finance from the manager and preproduction manager for Keiko, live in Belo Horizonte, Brazil. Marriott School in the San Jose Mercury News. They are the parents of two daughters, 1988. He later attended After working for Knight-Ridder for Marjorie and Kimberly. Their oldest the University of four years, she moved to Sandy, Utah, daughter, Marjorie Soares, is also North Carolina and earned his MBA and married Brent Williams in 1994. a Marriott School graduate, having in 1992. Youd recently became senior From 1994 to 1999 she created a start-up earned her degree in marketing in 2010. vice president of sales and marketing publishing company. One of the com- Kimberly is attending the University of at SCOPIX, the market leader in video pany’s primary publications was Builder/ British Columbia in Kelowna, Canada, analytics for retail companies. Architect, a full-color glossy magazine for pursuing an undergraduate degree in Before his job change, Youd served as the northern Utah building industry. management. senior vice president of the global trade In 1999 the Williams family moved sector of SAP AG, a company that special- to Anchorage, Alaska, where Williams Bradley Emerson izes in business management software. became a full-time mom for her two sons. Haws knows how to He also worked for Motorola as vice She was diagnosed with breast cancer instill vision in those president of global industry solutions in 2003. One year later she formed a he leads. In 2010 Haws and for IBM as a portfolio executive of nonprofit charity, Pink Ribbon Days, to was appointed chief retail store solutions. increase awareness, funds, and relief for executive officer of the Youd and his wife, Susan, have lived breast cancer patients in Alaska. University of Virginia Health Services in Cary, North Carolina, for almost two Williams, whose cancer is in remis- Foundation. When Haws joined HSF in decades; they are the proud parents of sion, has lived in Alaska with her 2004, he led the management team in three children. Youd also serves as the husband, Brent, and their two sons for creating the organization’s vision, mis- director of programs in the Triangle eleven years. The Williams family loves sion, and values. Haws started as chief Management Society. Youd can be found swimming and exploring the beautiful operating officer, and in 2007 he was also cheering for family members when they outdoors of Alaska through snowmobil- appointed as senior associate dean of the compete in running and triathlon events. ing, skiing, and motorcycling. Virginia School of Medicine.

34 MARRIOTT Women’s Groups Growing for Management Society

Women may still be a minority in the business world, but they are a growing presence in the BYU Management Society. Chapters around the world are forming women’s groups to hold special events and activities just for ladies. Jennifer Armitstead, vice president of special events and head of the women’s organization in the Salt Lake City Chapter, says she commiserated with other women about the need to get together and talk about challenges they face. That feeling led to the revival of the Salt Lake City Chapter Women’s Group in fall 2010. The ladies’ first event involved teaming up with a local news channel to bring 4,000 books to an at-risk elementary school in downtown Salt Lake. Management Society women ate lunch with children in the cafeteria before reading their favorite children’s books to classes of eager students. Events at the Silicon Valley Chapter’s group have included a professional fashion show, speed networking, and a multipart communications skills workshop taught by a local expert. From stay-at-home moms looking to start a home-based business to “Having a women’s organization allows us to address questions that are jet-setting executives, women at all career stages are benefiting from specific to women, because sometimes we see things from a different per- their involvement. spective than men,” says Maria Pribyl, president of Silicon Valley Women. “The group empowers women and gives them skills they need to better Most chapters’ women’s organizations center on networking and themselves, not only in a career but also in life,” Pribyl says. career development. “We surveyed the women in our chapter to see Armitstead believes the women’s group improves the connections made what they were interested in and what they needed,” Armitstead says, through the Management Society. “As those relationships get deeper, I’ll adding that the group is only successful if it adds value to the lives and be more comfortable calling on those people when I need help. That’s what careers of its members. networking is all about.”

Prior to his time at HSF, Haws studies. Currently, Olsen is founder Crenshaw’s first worked as chief financial officer with and chief executive officer of Shirley J book, The Myth of Intermountain Medical Group, a subset of Ventures LLC, a food products company Multitasking: How Intermountain Health Care. Haws earned that specializes in just-add-water soup, ‘Doing It All’ Gets his undergraduate degree in political sci- sauces, and bakery mixes. Olsen’s vision Nothing Done, has ence with a minor in Spanish from BYU in has led the company to grow more than been published in six 1989. Two years later he earned his MBA 800 percent since 2009. languages and is a time management from the Marriott School. Prior to his entrepreneurial ventures best seller. His latest book, Invaluable: Haws lives in Charlottesville, Virginia, with Shirley J, Olsen was president of The Secret to Becoming Irreplaceable, is and has four children. In addition to Tahitian Noni International until 2008. also a motivational and organizational his day job Haws is also head coach for He currently is a member of the board of behavior best seller. Western Albemarle High School’s boys var- directors. Recently Crenshaw signed a contract sity lacrosse team. In 2010 he was awarded Olsen’s wife, Arlene, earned her BA with Lynda.com, one of the world’s lead- region and district coach of the year. in design from BYU in 1996. They live in ing providers of online learning. He will Provo and have four children. author and present a new course on time 1995 management fundamentals. This new Kelvin (Kelly) D. 2000 course will be the flagship program of Olsen returned to BYU Dave Crenshaw earned his BS in man- Lynda.com’s new business skills courses. to earn his MBA from agement with an emphasis in entrepre- Crenshaw and his wife, Katherine, the Marriott School in neurship from BYU in 2000. Crenshaw is have two children and love living in Utah. 1995—almost twenty an author, speaker, and CEO coach. He Part of what Crenshaw teaches is to years after earning has appeared in TIME and Forbes and on have a work cutoff time. He never works his undergraduate degree in university SIRIUS XM Radio and BBC News. weekends and stops working everyday at

summer 2011 35 5 p.m. to be with family. The Crenshaw critical business information via interac- 2006 family enjoys playing sports, cheering for tive business intelligence dashboards. Kristen Ann Lee Alumni News the BYU Cougars, watching movies, and Smith earned his undergraduate Briggs earned her BS playing Xbox Kinect. degree in information systems from BYU in finance fromBYU in in 2002 and earned his MBA from Purdue 2006. Currently Briggs 2002 University in 2008. Before working with works as an accountant Keith Smith is a AptClarity, Smith worked with Xerox as a for General Mailing senior business intel- business information manager. Shipping Systems Inc. ligence consultant Smith and his wife, Arianne, who Briggs is also a triathlon enthusiast. with AptClarity LLC. earned her BS in sociology from BYU in She combined her long-time hobby AptClarity provides 2002, have two daughters and live in and her business acumen to create the clients with immediate, Wilsonville, Oregon. limited liability company called Live. Love. Tri. The company will be putting on the first all-women’s triathlon in New Mexico on 27 August 2011. Briggs and her husband, Aaron, who Tech Love earned his BA in political science from Laura Pearson steps to the line and bounces the fuzzy, yellow BYU in 2005, live in Bernalillo, New ball in a simple cadence. A few seconds later, her team is ahead Mexico. Briggs is involved with the 15–love. This Marriott School grad may be queen of the court, Professional Business Women of New but she also doubles as a financial analyst at Google. Mexico organization, serving as treasurer Before Pearson entered the tech world, she earned her BA for both the state organization and the in English at Stanford in 2004 and her MBA from the Marriott Albuquerque chapter. School four years later. After celebrating graduation in Europe, Pearson headed west to begin working as a financial analyst Matthew Philip for Intel. Two years later she was promoted to senior financial Willden is currently on analyst for its marketing group. a two-year assignment “It was great to work with such a fun team and such a well- in Hyderabad, India, recognized brand,” Pearson says. “The marketing group at Intel as an HR manager for did a fantastic job of using every dollar to achieve great name Amazon.com. Since recognition among customers.” August 2010 Willden has overseen a In January 2010, just a few months after receiving her fifteen-person team in charge of recruit- promotion at Intel, Google approached Pearson with an offer ment, leadership and development, and she couldn’t refuse: to become a senior financial analyst for the other HR responsibilities. engineering and operations teams. Pearson made the switch, and her primary responsibility is to efficiently Willden earned his undergraduate allocate funds to her teams. degree from BYU in English in 2001. Five “We work hard at Google because we love our jobs and the atmosphere,” Pearson says. “It’s a much younger years later he earned his MBA with an environment with a lot of energy. And in an office that has arcade games, climbing walls, pool tables, and emphasis in organizational behavior and twenty-three cafeterias, we also know how to take a break.” human resources. Shortly after gradua- Another way employees take a breather is on the tennis court. Pearson has played tennis against employ- tion from the Marriott School, he joined ees from some of the largest tech companies in the greater Silicon Valley area, while working for both Google Honeywell’s Pathways HR Leadership and Intel. During the almost six-month-long season, companies play in five doubles matches every other Development program. His primary week and at the end of the season the top four teams compete in a tournament. In fact, while working for assignments with Honeywell were in Intel, Pearson and her teammates beat Google on the court. Now she hopes the advantage swings to Google’s New Jersey and Illinois. He also had side favor this season when the two companies face off. assignments in Delaware and Florida. Pearson is invested in serving on and off the court. In 2008 she became co-chair of the Stanford Tutoring Willden joined Amazon in 2008 as an Program—a one-on-one mentoring program that pairs an elementary school child with a Stanford student or HR leader for a new fulfillment center in volunteer. “It was amazing to hear the parents share their gratitude for their child’s tutor—that it really made Las Vegas. a difference, helping a student go from failing math to becoming top of the class,” she says. Willden and his wife, Shannon, have Although Pearson no longer serves as the co-chair of the one hundred–student program, she continues to three children—two sons and a daughter— tutor a second-grade girl twice a week. and live in Hyderabad, India. Willden Pearson has lived in Palo Alto, California, for most of her life. When she isn’t playing on the Google tennis and his family are enjoying the sites of team, she can be found playing with the United States Tennis Association or traveling. Pearson also serves India, including the Taj Mahal, tigers, as president of the Young Professionals Organization, a subset of the Silicon Valley chapter of the BYU wildlife, and monkey-inhabited ancient Management Society. temples. Willden has coached his sons’ soccer team in the past, but now his sons are teaching him how to play cricket.

36 MARRIOTT 2010 Annual Report BYU MARRIOTT SCHOOL OF MANAGEMENT

school report Faculty Our Mission Total faculty: 198 36% part-time

Education 64% full-time Attract, develop, and place men and women of faith, character, and professional ability who will become (Full-time faculty outstanding leaders capable of dealing with change in with PhDs: 86%) a competitive global environment. Graduate Tuition Scholarship Marriott School vs. top 50 U.S. business schools Advance knowledge using strong conceptual and spiritual (2 semesters) foundations to identify and solve management problems. $40,000 Service Serve in academic, professional, and civic organizations, $30,000 extending the benefits of management education and Average top 50 $20,000 (out-of-state) scholarship to the university, to members of The Church of BYU (non-LDS) Jesus Christ of Latter-day Saints, and to the world. $10,000 BYU (LDS) $0 National Rankings 2005–06 2007–08 2009–10 2010–11

RANK PROGRAM SOURCE undergraduate 1st Accounting The Wall Street Journal, 2010 2nd Accounting Public Accounting Report, 2010 3rd Accounting U.S.News and World Report, 2010 4th Entrepreneurship Entrepreneur, 2010 Top 10 Information Systems TechRepublic, 2008* 11th Undergraduate Programs BusinessWeek, 2011 graduate 1st MBA (regional schools) The Wall Street Journal, 2007* 1st MBA (family friendly) The Princeton Review, 2010 2nd MBA (emphasis on ethics) The Wall Street Journal, 2007* 3rd MAcc Public Accounting Report, 2010 4th Entrepreneurship Entrepreneur, 2010 16th MBA Forbes, 2009* 27th MBA BusinessWeek, 2010

*Most recent ranking. summer 2011 37 annual re p ort alumni report Where Marriott School Alumni Reside 2% 20% 8% Northeast Pacific West 3% 5% Mid-Atlantic Midwest

Alaska

Hawaii

2% International 43% Utah 4% South Total Alumni: 49,686* 13% *Those who have completed at least 24 credit hours at the Marriott School. Southwest

Degrees Granted from 1922 to 2010

Executive MBA 1,467

Executive MPA 1,032

MAcc 4,246

MBA 4,881

MISM 491 Management 23,141

MOB 568* Accounting 12,054

MPA 1,980 Information Systems 691

0 1,000 2,000 3,000 4,000 5,000 0 5,000 10,000 15,000 20,000 25,000 graduate undergraduate

*The MOB degree is no longer offered. The MBA program now offers an OB/HR major.

38 MARRIOTT annual re p ort student report Academic Year 2010–11

totals or student demographics mba* mpa* mism macc undergrad weighted avg. Number of applicants in 2010 476 165 54 321 1,245 2,261 Students entering in 2010 159 60 44 160 857 1,280 Female 19% 55% 2% 25% 20% 22% International 13% 10% 2% 7% 12% 11% Minority 7% 10% 2% 4% 15% 12% Married 69% 48% 41% 48% 33% 40% Returned missionaries 81% 70% 93% 74% 75% 76% Bilingual 75% 75% 73% 60% 63% 65% States represented 27 19 12 27 42 46 Countries represented 12 6 2 7 32 41 Undergraduate universities 38 12 1 6 na 47 Average age 29 26 26 24 23 24 Average GMAT score 675 na 646 na na 669 Average entering GPA 3.47 3.62 3.66 3.77 3.66 3.65 Total number of students enrolled 330 112 85 324 1,571 2,422

*Does not include 130 Executive MBA and 140 Executive MPA students who are currently enrolled.

totals or marriott school financial aid** mba mpa mism macc undergrad weighted avg. Number of students receiving scholarships 228 72 27 97 99 523 Percent of students receiving scholarships 69% 64% 61% 61% 6% 22% Average scholarship amount $3,939 $5,248 $1,698 $1,560 $1,297 $3,062 Total scholarships $898,120 $377,832 $45,349 $151,273 $128,365 $1,600,939 Number of students receiving loans 108 21 3 8 na 140 Percent of students receiving loans 32% 18% 7% 5% na 16% Average loan amount $6,626 $5,807 $7,811 $8,219 na $6,667 Total loans $715,650 $121,937 $23,432 $65,748 na $926,767

**Does not include university or federal aid. MAcc and MISM student numbers include only fifth-year students who are paying graduate tuition—not all students in these programs.

class of 2010 placement mba mpa mism macc undergrad Average starting base salary $87,573 $41,312 $57,918 $50,595 $50,595 Placed at graduation 62% 31% 93% 88% 53% Placed by 3 months after graduation 86% 53% 98% 93% 56%

summer 2011 39 annual re p ort fund-raising report Contributions from Alumni and Friends

20.67 20 15.77 15 13.05 10.52 10 7.67 8.32 5.9 m illi ons 4.23 4.12 3.93 5 3.32

0 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010

Marriott School Endowment Growth 135.4 123 122

120 114.7 103.4 101.3

100 92.7

80 73.8 61.4 59.4 57.1

60 52.3 m illi ons 40

0 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010

Alumni Giving to the Marriott School Total Alumni Giving: 6% Average Alumni Gift: $648 Median Alumni Gift: $50

20 18% 16 14% 13% 12 12% 10% 9% 9% 9% 8 7% percen t 4 3%

MPA MBA MOB MAcc MISM Info Systems Info Executive MPA Executive Executive MBA Executive Undergraduate Undergraduate Undergraduate Mgt Undergraduate Undergraduate Acct Undergraduate 40 MARRIOTT annual re p ort financial report Endowment Report (in thousands)

unrestricted endowment current funding College general $ 26,281 Academic departments $ 12,265 centers and institutes Rollins Center for Entrepreneurship & Technology $ 9,909 Whitmore Global Management Center $ 2,504 Center for Economic Self-Reliance $ 4,368 Peery Institute of Financial Services $ 5,650 faculty and student support Chairs, professorships, and fellowships $ 25,982 Faculty research $ 1,385 Scholarships and student loans $ 31,020 Business Career Center $ 2,825 Tanner Building Addition maintenance endowment $ 13,244 Total endowment $ 135,433

We gratefully acknowledge the generous support of the school’s National Advisory Council, The Marriott Family Foundation, N. Eldon Tanner Trust, and many other donors who have contributed to the Tanner Building Addition and other programs

at the Marriott School. Jed Wells

Cash Flows for Operations

Alumni programs 1%

Investment earnings 6% University budget Administrative services 11% Teaching and 72% research faculty 65%

Gifts and grants 9% Student financial aid 6%

Other miscellaneous income 13% Student programs 11%

Technology 2% Faculty research 4%

sources uses

summer 2011 41 annual re p ort

Bone, Sterling and Glenn Christensen. faculty report “When Consumer Well-Being Meets Small Business Ownership: Transforming Financial Publications Service Systems to Eradicate Disparate Treatment and Discrimination,” Journal of The following scholarly publications were written or edited by Marriott School faculty in Macromarketing. 2010. Entries followed by an asterisk indicate collaborative work with authors outside the Boyer, Brian, Todd Mitton, and Keith Vorkink. Marriott School. Space constraints do not allow for full citations; interested parties may call “Expected Idiosyncratic Skewness,” Review of 801-422-5083 or email [email protected]. Financial Studies.

Brau, Jim and Nile Hatch. “Dual-Track Versus Scholarly and other books Sudweeks, Bryan. Personal Finance: Complete Single-Track Sell-Outs: An Empirical Analysis College Manual, third edition. of Competing Harvest Strategies,” Journal of Baker, Bill. Writing and Speaking for Business. Business Venturing. Sudweeks, Bryan. Personal Finance: Bingham, John. “Paved with Good Intentions: Freshman College Manual, third edition. Charles, Shannon. “The Complexity of Unethical Behavior Conducted to Benefit the Computing the Adjusted Gross,” Tax Organization, Co-Workers, and Customers,” Sudweeks, Bryan. Personal Finance: High Development Journal. Managerial Ethics: Managing the Psychology School Manual, third edition. of Morality.* Charles, Shannon and Steve Glover. “The Sudweeks, Bryan. Personal Finance: Association Between Financial Reporting Risk, Brau, Jim and Andrew Holmes. Principles of Intermediate Investing Manual, third edition. Audit Fees, and Non-Audit Fees Before and Finance: Intuition and Analysis, fourth edition. After the Historic Events Surrounding SOX,” Sudweeks, Bryan. Personal Finance: Auditing: A Journal of Practice and Theory. Christensen, Ted and David Cottrell. Retirement Planning Manual, third edition. Advanced Financial Accounting. Cherrington, David. “Aligning Health Care Sudweeks, Bryan. Personal Finance: Returned Reform with Rational Decision Making,” Radebaugh, Lee. International Business Missionary Manual, third edition. Effective Executive. Environments and Operations. Sudweeks, Bryan. Personal Finance: Young Cherrington, David. “The Executive Pay Randall, Boyd. West’s Federal Taxation: Married/Single Parent Manual, third edition. Drama: From Comedy to Tragedy,” Cornell HR Comprehensive Volume 2011. Review. Critically reviewed scholarly Randall, Boyd. West’s Federal Taxation: journal articles Cherrington, David. “Real Victory: An Individual Income Taxes 2011. Innovative Program to Help Probationers and Parolees Desist from Crime,” International Allen, Gove. “How Well Do Shopbots Randall, Boyd. West’s Federal Taxation: Journal of Offender Therapy and Comparative Represent Online Markets? A Study of Taxation of Business Entities 2011. Criminology. Shopbots’ Vendor Coverage Strategy,” European Journal of Information Systems.* Romney, Marshall. Computer Fraud, Christensen, Ted. “Comments on the fourth edition. Proposed SEC 2010–2015 Draft Strategic Allen, Gove. “Is Query Reuse Potentially Plan,” Accounting Horizons.* Harmful? Anchoring and Adjustment Romney, Marshall. Fraud Auditing, in Adapting Existing Database Queries,” fourth edition. Christensen, Ted. “A Framework for Information Systems Research. Financial Reporting Standards: Issues and a Romney, Marshall. Fraud Detection, Suggested Model,” Accounting Horizons.* Allred, Chad and R. Bruce Money. “The fourth edition. Service Hand-Off: Effects of Multivendor Christensen, Ted. “A Perspective on the Service Performance on Customer Romney, Marshall. Fraud Prevention, Canadian Accounting Standards Board Satisfaction: An Experimental Study,” Journal fourth edition. Exposure Draft on Generally Accepted of Services Marketing. Accounting Principles for Private Enterprises,” Sampson, Scott. “A Unified Services Theory,” Accounting Horizons.* Bingham, John. “Unethical Behavior in the Introduction to Service Engineering. Name of the Company: The Moderating Christensen, Ted. “A Research-Based Effect of Organizational Identification and Smith, Scott. Introduction to Marketing Perspective on the SEC’s Proposed Rule on Positive Reciprocity Beliefs on Unethical Research. the Roadmap for Potential Use of Financial Pro-organizational Behavior,” Journal of Statements Prepared in Accordance with Applied Psychology.* Sudweeks, Bryan. Personal Finance: International Financial Reporting Standards Advanced Investing Manual, third edition. (IFRS) by U.S. Issuers,” Accounting Horizons.*

42 MARRIOTT annual re p ort

Christensen, Ted. “Response to the Fawcett, Stanley. “Benchmarking Trust Gardner, Robert, Dave Stewart, and Boyd Financial Accounting Standards Board’s Signals in Supply Chain Alliances: Moving Randall. “Maximize the Advantage of the and the International Accounting Toward a Robust Measure of Trust,” Extended NOL Carryback Election,” Practical Standards Board’s Joint Discussion Paper Benchmarking: An International Journal. Tax Strategies. Entitled, ‘Preliminary Views on Revenue Recognition in Contracts with Customers,’” Felin, Teppo. “The Endogenous Origins of Godfrey, Paul and Nile Hatch. “Toward Accounting Horizons. Experience, Routines and Organizational a General Theory of CSRs: The Roles of Capabilities: The Poverty of Stimulus,” Beneficence, Profitability, Insurance, and Christensen, Ted and Gyung H. Paik. “Investor Journal of Institutional Economics.* Industry Heterogeneity,” Business & Society.* Reactions to SEC Fraud Investigations,” Journal of Forensic & Investigative Accounting.* Felin, Teppo and David Whetten. “Finding Gray, Howard. “Caring For Aging Parents: the Organization in Organization Theory: A Avoiding the Senior Sandwich Squeeze,” Cornia, Gary, Ray Nelson, and Larry Walters. Meta-Theory of the Organization as Social Journal of Recreation and Leisure.* “The Effect of Local Option Sales Taxes on Actor,” Organization Science.* Local Sales,” Public Finance Review. Gray, Howard. “Developing a University- Furr, Nathan. “Micro-Foundations of Based Retirement Center at Brigham Young Cornia, Gary and Scott Smith. Performance: Balancing Efficiency and University: A View of University-Linked “Intergovernmental Fiscal Relations in the Flexibility in Dynamic Environments,” Retirement Community Options of Senior Czech Republic—A Survey of Municipality Organization Science. Housing,” Journal of Recreation and Leisure.* Expenditure Patterns,” Eastern European Economics. Gardner, Robert. “The Extended Five-Year Hansen, James. “Partially Adaptive NOL Carryback for Consolidated Groups,” Econometric Methods for Regression and Facer, Rex and Lori Wadsworth. “Four-Day Practical Tax Strategies. Classification,” Computational Economics. Workweeks: Current Research and Practice,” Connecticut Law Review. Jed Wells

summer 2011 43 annual re p ort

Hansen, Mark. “Trustworthiness, Governance, Nelson, Ray. “Stress Testing State Budgets Wadsworth, Lori, Rex Facer, and Chyleen and Wealth Creation,” Journal of Business under Alternative Business Cycle Scenarios,” Arbon. “Alternative Work Schedules in Local Ethics. State Tax Notes. Government: Cui Bono?” Review of Public Personnel Administration. Heaton, Hal. “Adjusting Discount Rates Nelson, Ray. “The Effect of Local Option to Reflect Illiquidity,” Property Tax Alert: Sales Taxes on Local Sales,” Public Finance Wallin, Cindy. “Benchmarking Trust Signals Practitioner Perspectives. Review. in Supply Chain Alliances: Moving Toward a Robust Measure of Trust,” Benchmarking: An Liljenquist, Katie. “From What Might Radebaugh, Lee. “Student Samples in International Journal. Have Been to What Must Have Been: International Business Research,” Journal of Counterfactual Thinking Creates Meaning,” International Business Studies. Wallin, Cindy and Tom Foster. “On Baldrige Journal of Personality and Social Psychology. Core Values and Commitment to Quality,” Randall, Boyd. “The Complexity of Computing Quality Management Journal. Liljenquist, Katie. “The Smell of Virtue: Clean the Adjusted Gross,” Tax Development Scents Promote Reciprocity and Charity,” Journal. Walters, Larry. “The Effect of Local Option Psychological Science. Sales Taxes on Local Sales,” Public Finance Slade, Barrett. “Office Property DCF Review. Lowry, Paul. “Effects of Culture, Social Assumptions: What We Learn from Two Presence, and Group Composition on Trust Decades of Analysts’ Surveys,” The Appraisal Widmer, Mark. “Positive Youth Development: in Technology-Supported Decision-Making Journal.* What It Is and How It Fits in Therapeutic Groups,” Information Systems Journal. Settings,” Journal of Therapeutic Schools and Smith, Scott. “Designing Web Surveys in Programs. Lowry, Paul. “Technology Dominance in Marketing Research: Does Use of Forced Complex Decision Making: The Case of Answering Affect Completion Rates?” Journal Witesman, Eva. “From Poverty to Power and Aided Credibility Assessment,” Journal of of Marketing Theory and Practice. Out of Reach,” Nonprofit and Voluntary Sector Management Information Systems. Quarterly. Smith, Scott. “Effects of Nationality, Lowry, Paul. “The Culture-Influenced Online Gender, and Religiosity on Business-Related Witesman, Eva. “Order Beyond Crisis: Community Self-Disclosure Model: The Case Ethicality,” Journal of Business Ethics. Organizing Considerations Across the Public of Working Professionals in France and the Service Configuration Life Cycle,” Public UK Who Use Online Communities,” European Smith, Scott, Gary Cornia, and Phillip Bryson. Administration Review. Journal of Information Systems. “Intergovernmental Fiscal Relations in the Czech Republic,” Eastern European Studies. Witesman, Eva. “Planning for Emergency Lundberg, Neil. “Quality of Life and Mood Response Volunteers,” Homeland Security: State Outcomes Through Participation in Swain, Monte, Shannon Charles, Scott Best Practices for Local Government. Adaptive Sports for Individuals with Physical Hobson, and Kevin Stocks. “Managing the Disabilities: A Pre-Experimental Examination,” CPA Firm at Dodge Company,” Issues in Wood, David. “The Effects of Financial Annual in Therapeutic Recreation. Accounting Education.* Statement Information Proximity and Feedback on Cash Flow Forecasts,” Lundberg, Neil and Peter Ward. “Adolescent Thompson, Jeffery. “Business Ethics Journal Contemporary Accounting Research.* Peer Followership: A Self-Determination Rankings as Perceived by Business Ethics Theory Perspective,” Journal of Park and Scholars,” Journal of Business Ethics. Woodworth, Warner. “Our Stewardship: BYU Recreation Administration. and the Third World,” Political Review. Vance, Anthony. “Neutralization: New Lundberg, Neil and Ramon Zabriskie. Insights into the Problem of Employee Woodworth, Warner. “Peter Drucker’s “Psychological Need Satisfaction Through Information Systems Security Policy Creative Concepts for Innovation, Civic Sports Participation Among International Violations,” MIS Quarterly.* Engagement, and Entrepreneurship in the Athletes with Cerebral Palsy,” Annals of Social Sector,” Journal of Creativity and Leisure Research. Vance, Anthony, Paul Lowry, and Jeffrey Innovation. A. Ogden. “Testing the Potential of RFID Madsen, Peter. “Failing to Learn? The Effects to Increase Supply-Chain Agility and to Zimbelman, Mark. “An Exploration of Failure and Success on Organizational Mitigate the Bullwhip Effect,” International of Differences in Auditors’ and Users’ Learning in the Global Orbital Launch Vehicle Journal of Applied Logistics. Perceptions of Key Terms Used to Define Industry,” Academy of Management Journal. Auditors’ Responsibilities,” The International Vorkink, Keith. “Forecasting Multivariate Journal of Accounting, Auditing, and Mitton, Todd and Keith Vorkink. “Why Realized Stock Market Volatility,” Journal of Performance Evaluation. Do Firms with Diversification Discounts Econometrics.* Have Higher Expected Returns?” Journal of Financial and Quantitative Analysis.

44 MARRIOTT        Professorships

– – –      

Albrecht, W. Steve James D. Stice Ford Motor Michael Swenson Pricewaterhouse- Earl K. Stice Alumni David A. Whetten Company Coopers Research Ardis, Glenn Douglas F. Prawitt Grow, Stewart Larry Walters Romney Brad Agle

Beesley, Jeffrey H. Dyer Hardy, John W. Marshall B. Romney Silver Bernell K. Stone Horace Pratt & Nancy S. Smith, Robert Robert L. Gardner Brown, Denny Hal Heaton J.C. Penney David B. Whitlark Sorensen Lee T. Perry Cherrington, Owen James V. Hansen KPMG Kevin Stocks Staheli, Donald L. Stanley E. Fawcett

Covey, Gary Rhoads Marriott Gary C. Cornia Stone, O. Leslie W. Gibb Dyer Stephen Mack Martin, Rachel Dave N. Stewart Scott Sampson Deloitte & Touche Monte Swain Mary & Ellis Steven M. Glover Edward & Hazel

Driggs, Phillip J. Bryson McMullin Don Livingstone White, Georgia Brian C. Spilker Douglas & Efﬁe NAC Ned Hill

Edwards, William Grant McQueen Passey Scott Smith Whitmore, Lee Radebaugh Ernst & Young Boyd Randall Peery, H. Taylor Kay & Yvonne Farr Brent Strong Peterson, Joel C. J. Michael Pinegar

Fellowships

– – –      

Albrecht, LeAnn Bonnie B. Anderson Goldman James C. Brau Rollins, Paul B. Lowry Alumni Nile Hatch Sachs Faculty Kevin & Debra Ardis, Glenn Scott L. Summers Johnson, J. Cyril Barrett Slade Staheli, Donald L. John B. Bingham Boyer, Selvoy J. Mark F. Zimbelman Jones, Alice Belle Conan C. Albrecht Staheli, Donald L. Kristie K. Seawright

Cook, Richard E./ Todd Mitton Jones, Warren Rex L. Facer Vest, Kristine V. T. Jeffrey Wilks Ford Motor Jones, Warren Curtis D. LeBaron White, Steven V.

David & Knight Douglas L. Dean NAC Katie Liljenquist Whitman, Robert J. Jensen Deloitte & Touche Gove Allen Peery Brian Boyer Robert A. & Wendy Deliotte & Touche F. Greg Burton Perry, Lee T. Teppo Felin We express our sincere thanks to the donors who made Edwards, William Pricewaterhouse- Peter M. Johnson these opportunities possible. Coopers Diversity Ford Motor Keith P. Vorkink Note: - Company Pricewaterhouse- Ervin L. Black signed—Don M. & Arda Jean Christensen Professorship in Marketing, Ned Cromar Hill Professorship in Finance, Garrett, J. Earl Glenn L. Christensen Coopers Research and J. Earl Garrett Professorship.

   annual re p ort

ROLLINS CENTER FOR Richard J. Galbraith advisory boards ENTREPRENEURSHIP David B. Gardner & TECHNOLOGY Craig C. Garrick Larry M. Gibson national Shelli G. Gardner Stephen B. Oveson Dixon W. Abell Stephen W. Gibson advisory council Robert C. Gay Robert E. Parsons Jr. Paul B. Ahlstrom Robert Granum Greg Geiger Alan G. Perriton Curtis D. Allen Melvin Carl Green Manoel Amorim Natalie E. Gochnour Elder L. Tom Perry Paul B. Allen Shandon D. Gubler Douglas L. Andersen Mark A. Gottfredson D. Scott Peterson Ruel J. Allen Ronald C. Gunnell Jeremy B. Andrus Darius A. Gray Daniel S. Peterson Ty J. Allen Steve Guymon Nolan D. Archibald Robert E. Greene Brent K. Pratt Dallen Allred Nathan W. Gwilliam J. Ralph Atkin Thomas R. Grimm James H. Quigley Michael T. Alvarez Kevin Hall Larry K. Bair Robert P. Haight Ronald A. Rasband Brandt D. Andersen Jeremy B. Hanks Gary S. Baughman Albert E. Haines III Keith R. Read Dudley G. Anderson Reed H. Hansen Lane Beattie Elder Robert D. Hales Steve Rizley Jed K. Anderson Todd Heiner H. Brent Beesley Stephen W. Hansen Eric Roach Gerald K. Archibald Cheryl Hilliard Bill P. Benac Sr. Lloyd E. Hansen Jr. Kevin B. Rollins Clint B. Argyle William D. Horne Britt R. Berrett John W. Hardy Taggart M. Romney Alan C. Ashton Mitchell B. Huhem Albert F. Bertha Rodney A. Hawes Jr. Blake M. Roney Larry K. Bair Paul L. Hulme Brent L. Bishop John H. Hawkins Mark A. Russell Douglas O. Baird Thomas M. Isaacson Carl A. Blackham David Hemingway Jan Saumweber Don Ballantyne Eric C. Jackson Stephen D. Boyd Lon E. Henderson George C. Scott George A. Barfuss Eliot W. Jacobsen Jay H. Bradford Kim B. Henrie Gary J. Severson Lisa C. Bearnson Eric Jacobsen George B. Brunt Richard K. Herlin Ralph F. Severson Brent L. Bishop Joshua G. James A. Bradford Bryan Jr. John R. Hill Yong-In Shin Erik R. Bleyl Stephen J. Jenkins Todd Budge Mitch C. Hill Stephen C. Sloan Peter G. Bodine Gerald G. Johnson David J. Bullock Michael A. Hoer A. Kim Smith Mark E. Bonham Darryl D. Jorgensen Fraser Bullock David K. Holland Barry Morgan Smith Bradley W. Botteron Thomas H. Karren Lewis E. Burnham Fred Huckvale Craig S. Smith Arthur B. Bowman Kenneth A. Kaufman Robert W. Call Steve Hunt H. Pete Smith Bill Brady Ronald J. Kimball Daniel W. Campbell Peter R. Huntsman Jeff Smith Jr. Brandon L. Brooks Ronald T. Kimball Kent H. Cannon Alvin B. Jackson Jr. Menlo F. Smith Wesley B. Brooksby John M. Knab Wilford A. Cardon Sterling K. Jenson Rick L. Smith Denny L. Brown Glade M. Knight Wilford R. Cardon Warren C. Jenson K. Brent Somers Fraser Bullock Jill D. Krishnamurthy Fred L. Carpenter John A. Jex D. Stephen Sorensen Mark F. Burton James C. Lansing Catherine Chamberlain Allen M. Johnson Elder David E. Sorensen Daniel P. Busken Dennis P. Larkin William H. Child Drew W. Johnson Steve Sterling Christopher B. Cannon Klaus Lassig David S. Christensen Daniel W. Jones Elder Gary E. Stevenson Fred L. Carpenter Christopher M. Lee Elder Don R. Clarke Jay B. Jones Stanford C. Stoddard William H. Child Ronald S. Lindorf Christopher H. Clason Stanton D. Jones Sr. Jared W. Stone Craig C. Christensen Larry C. Linton Kathleen H. Close Kay A. King Jeffery C. Strong Kirby D. Cochran David T. Lisonbee Kent W. Colton John M. Knab Jack W. Sunderlage Alan E. Combs Donald H. Livingstone David Cook Justin G. Knight Larry D. Tashjian William W. Compton Kyle B. Love Richard E. Cook J. Chris Lansing Andrea B. Thomas Travis C. Cook Kathryn E. Maloney Ahmad S. Corbitt John R. Lauck Jackie B. Trujillo Jonathan C. Coon Melvin J. Marion Peggy Cowherd Michael K. Lee Eric M. Varvel Charles A. Coonradt Carlos W. Martins Duke Cowley James R. Long Randy Johnson Vest Stephen R. Covey Nyal D. McMullin Frank J. Crespo Stephen S. Lundgren G. Roger Victor Larry M. Daines David A. Meine Gary L. Crittenden Ronald E. Malouf Richard B. Vincent Kelly L. Dame Lance B. Miller Marshall Dahneke Leora P. Marcheschi Kathleen H. Walker Richard Dance Derek O. Miner Linda S. Daines Richard E. Marriott Olene S. Walker Wayne F. DeMeester Blake G. Modersitzki Kelly L. Dame Jerald L. Martin Chen Chi Wang Eric L. Denna Michael W. Morgan Reed N. Dame David C. Martino William G. Way Dwight B. Despain Donald Morris Lee A. Daniels James B. Martino David N. Weidman Ronald C. Dodson Jerry C. Moyes Donald D. Davis D. Reed Maughan John B. White III Craig W. Earnshaw Dale H. Munk Richard C. Decker Rex G. Maughan Robert A. Whitman Adam G. Edmunds Brian P. Murphy Sheri L. Dew Shaun E. McAlmont Richard K. Whitmore James C. Endicott Jerald L. Nelson Samuel C. Dunn Paul D. McKinnon Mark Willes David J. Fairbanks Richard R. Nelson Morgan Edwards Brian P. Murphy Gary P. Williams Ross N. Farnsworth Steven J. Nelson Robert L. Edwards David G. Neeleman Dow R. Wilson Clayton E. Farr Jan Newman Barry L. Engle II Ralph R. Neilson Harold R. Wing Sr. Rick C. Farr Michael E. Nicholes J. Kimo Esplin Todd S. Nelson Kenneth M. Woolley Craig J. Faulkner Rick D. Nydegger Chris A. Eyre William H. Nelson Robert B. Young Daniel R. Fellars Robert B. Oates Alan J. Folkman Gary Newsome John H. Zenger Clinton L. Felsted Joseph F. Ollivier Clayton F. Foulger Glenn W. Nielson Scott R. Felsted Melvin E. Olsen Dan Galorath Veigh M. Nielson Kenny Fisher John E. Ord Alfred Gantner Jr. Allan E. O’Bryant James R. Fraser Warren R. Osborn Scott W. Frazier

46 MARRIOTT annual re p ort

David A. Perry Ballard CENTER Frank Dittmar Natalie Johnson Richard Holland William O. Perry FOR ECONOMIC Dbrav Dunkley Christian Matsumori Michael Holt John Pestana SELF-RELIANCE John Feddock R. Scott Overson Shauna Hurst Brent D. Peterson Lynn Halterman Scott Pulsipher Susan Johnson Edward D. Peterson Katie Brown Trevor Hanson Shaka Kariuki Gregory A. Peterson Kurt H. Brown David Holyoak Retail Group Stacie King John B. Peterson Jeffrey D. Burningham Michael Nyman Gordon Erickson Ed Lamb Scott R. Petersen Jeremy Coon Frank White David Hall Michelle Linford Brent Ray Phillips W. Gibb Dyer Jr. Ken Hall Guy Morris Louis M. Pope Lynette Gay Neil Hansen Cory Nelson Robert C. Gay management Melvin O. Potter society steering Jeff Pedersen Dean Ossola William D. Price Stephen W. Gibson Mark A. Wagner Mark Peterson Reed M. Quinn Paul C. Godfrey committee Michael Phelps Carl M. Rasmussen Michael Jensen Brian Barker ORGANIZATIONAL James Reed William M. Raymond John S. Keller William Chapman Brian Selander Jessamyn Lau BEHAVIOR Vernon R. Rice Jere Clune AND HUMAN Sharon Shedroff B. T. Richards Todd M. Manwaring Joel Deceuster James Sloan John E. Richards Jared M. Maybe Mark Dickson RESOURCES Everett Smith Stanford J. Ricks Diana Peterson Dan Dillingham Claire H. Averett Mike Smith James W. Ritchie Beaudean T. Seil Steven Elder Chris Clason Eric Vogelsberg Dan B. Roberts Dave Stephens Gustavo Estrada Mark Hamberlin Jeff Wasden Kevin B. Rollins Robert Gardner Frances Hume E. Bradley Wilson Blake M. Roney GEORGE W. ROMNEY Ronald D. Gardner Murray Low Doug Witt Sherrill L. Ross INSTITUTE Cynthia Halliday Eric McAllister Shaun R. Rothwell OF PUBLIC Helena Hannonen Paul D. McKinnon WHITMORE Jeffrey K. Rust MANAGEMENT Chet Harmer N.J. Pesci GLOBAL James L. Schilling Robert Lindquist Shiloh Roan MANAGEMENT Ronald J. Schwendiman Corine Bradshaw Rixa Oman Ryan Robinson James E. Sheffield Kathleen Close Sonny Walker Morris Dennis W. Shuler CENTER John M. Simcox Kent Colton H. Troy Romero Brad Taylor Erv Black Barry M. Smith Jay Covington Mark Romney Grover N. Wray Todd Budge Hyrum W. Smith William Hansen Milton Camargo Jeffrey C. Smith Jeff Herring MARKETING school of Blair Carruth Paul Jackson Menlo F. Smith PROGRAM accountancy Beth Cole Sharon Smith Todd Manwaring Gary Cornia Steven C. Smith Derek Miller Business-to-Business Group Joe Apke Lisa Cox Philip R. Snelgrove Chaud Richards Nathan Anderson Shane Edwards Lew Cramer LeRoy K. Speirs Robin Riggs Jeffrey Jensen Shawn Goff Reed Dame Terry Stimson Scott Romney Bruce Law Brock Griffiths David Fiscus Ronald V. Stone Tamara Sheffield Mitch Lord Jeff Hiltbrand Michael Hoer Thomas R. Stone Steve Thacker Jim Nuckols Lee Imlay Jeff Jones Rick L. Stratford Olene S. Walker David Paul Robert Jensen Young-Kee Kim Paul H. Sybrowsky Chad Westover Peter Pilling Lance Lamprecht Kay King Michael J. Szymanski Ethan Pochman Dennis Malloy Franz Kolb Spencer C. Tall GLOBAL Tim Treu Alan Moose Spencer Magleby Cydni Tetro SUPPLY CHAIN John Weston Joe Neff Bruce Money Jason U. Thelin Matt S. Owen David Neelman Phillip C. Thomas Todd Boice Consumer Packaged Jeff Plowmen Alan Perriton Benjamin T. Tiberius Noble F. Coker Goods Group Rhonda Powell Jerald T. (Jerry) Pratt John E. Wade Frank Crespo Mike Bond Neal West Lee Radebaugh Dale L. Waite Howard F. Goodman Greg Chandler Jeffrey Ringer Bruce C. Walborn Brian Hancock Tom Hafen undergraduate Sandra Rogers John Hatch John A. Walton Michael Hansen management John Rosenberg Don N. Watkins Gary Mayfield Gary Laney Robert Russell David R. Watson Kent M. Packer Patrick Milligan Dean Andersen Claudio D. Salerno Bradley K. Weekes Thom C. Pronk Frank Muir Tina Ashby Brett Scharffs Erika Wilde Mark Quinn Darin Perry Neil Bair Yong-In S. Shin Craig Willett Marc Rogers Craig Sorensen Sid Bassett Stephen Sloan Gary P. Williams Paul R. Terry Ken Williams Gary Bowen Gordon Smith Charles A. Wilson Chris Thackeray Boyd Butler Scott Sprenger Paul W. Wilson John Visser E-commerce & Jacque Butler Jorge Tejeda Roger K. Wilson Technologies Group Wayne Chappell Bryan Thompson Harold R. Wing INFORMATION Austin Bankhead Jerry Christensen John White III Kimball K. Wirig SYSTEMS Rich Beck Darrel Edwards Brent Wilson Wallace R. Woodbury David Boyce Steven Elder Norm Wright Ralph J. Yarro Mike Costello Carine Clark Ron Gardner Ritch Wood Raymond D. Zinn Greg Crandall Robert (Rocky) Garff Griff Griffith Eric Denna Stephen Hoopes Keith Heideman

summer 2011 47 annual re p ort

Utah, Salt Lake City Chile, Santiago management society Marc Jewell Juan Pablo Villar 801-844-5122 (W) 56-2-715-3846 (W) [email protected] [email protected] chapter presidents Utah, St. George Costa Rica Lonnie Clove Douglas Arevalo 435-627-8545 x102 (W) 506-2214-2008 (h) Arizona, Mesa/Phoenix Hawaii, Honolulu New York, New York City [email protected] [email protected] Rich Wilson Mark Bales Marc Chenn 480-813-7164 (h) 808-291-4103 (c) 212-296-0276 (W) Utah, Utah Valley Finland [email protected] [email protected] [email protected] Brad Mertz Jussi Kemppainen 801-863-5112 (W) 358-40-7415232 (c) Arkansas, Northwest Idaho, Boise North Carolina, Charlotte [email protected] [email protected] Brady Blake Shelley Andrus Carl Tyson 479-204-6995 (W) 208-520-3531 (W) 704-469-1083 (W) Virginia, Richmond Germany, Frankfurt [email protected] [email protected] [email protected] Trevor Bosen Nicholas Guthier 804-641-2805 (c) 49-6181-59-6774 (W) California, East Bay Idaho, BYU–Idaho North Carolina, Triangle (Raleigh) [email protected] [email protected] Jeff Unalp Student Chapter Ritchie Taylor 925-256-6321 x20 (W) Adam Bair 919-787-8880 (W) Virginia, Southern Virginia Hong Kong [email protected] 208-670-2507 (c) [email protected] University Ammon Li [email protected] Nicholas Hiatt [email protected] California, Hispanic Chapter Ohio, Central (Columbus) 336-755-6896 (c) Luis Velasco Idaho, Greater Teton Lawrence Moore [email protected] Japan, Tokyo 714-225-4252 (W) Ryan Meikle 614-876-0244 (W) Kenji Okabo [email protected] 208-523-2340 (h) [email protected] Washington, D.C. 090-9109-9754 (W) [email protected] Milan Detweiler [email protected] California, Los Angeles Ohio, Cincinnati/Dayton 703-858-1264 (h) Monte Harrick Idaho, Magic Valley (Twin Falls) Brent Jones milan.detweiler@ Korea, Seoul 213-412-2808 (W) Tyler Rands 513-615-4120 (c) brightviewconsulting.com Kang Hun Lee [email protected] 208-733-3107 (W) [email protected] 82-11-9953-5247 (W) [email protected] Washington, Seattle [email protected] California, Monterey Ohio, Northeast (Cleveland) Mike Whitmore Steven Merrell Illinois, Chicago David Rust 206-321-5420 (c) Mexico, Mexico City 831-373-3936 (W) Paul S. Haglund 440-591-5111 (W) [email protected] Miguel Romero [email protected] 312-316-4480 (c) [email protected] 55-5764-1370 (h) [email protected] Washington, Spokane [email protected] California, Orange County Oklahoma, Oklahoma City Brent Sears Tyson Manning Illinois, Chicago NW Suburban Thad Balkman 509-590-6220 (W) Mexico, Monterrey 949-533-1296 (c) David Allred 405-229-9822 (c) [email protected] Marlene Schroeder [email protected] 224-723-7257 (c) [email protected] 818-405-8423 (W) [email protected] Washington, Tacoma [email protected] California, Rancho Santa Oklahoma, Tulsa Lori Richardson Margarita Indiana, Indianapolis Tom Robins 253-284-5211 (W) Mexico, Puebla Ted Thacker Mark Hedquist 918-605-3543 (c) [email protected] Marco Antonio Flores 949-350-0188 (c) 817-701-5494 (c) [email protected] 222-248-7274 (W) [email protected] [email protected] [email protected] Oregon, Portland California, Sacramento Massachusetts, Boston Mark Christensen international Panama David Pratt Maura Snow 503-206-9744 (W) chapters Ignacio Araya 916-203-6701 (c) 978-758-9325 (W) [email protected] 507-300-8719 (W) [email protected] [email protected] Argentina, Buenos Aires [email protected] Pennsylvania, Pittsburgh Hernan Coquet California, San Diego Minnesota, Minneapolis Hiram Knickerbocker 54-11-4393-5124 (W) Peru, Lima Scott Bramwell Craig Wilson 724-316-6382 (c) [email protected] Giselle Horna Lescano 858-676-1000 (W) 612-973-2080 (W) [email protected] 987557659 (c) [email protected] [email protected] Australia, Brisbane [email protected] Texas, Austin Christopher Cooper California, San Francisco Missouri, Springfield Elizabeth Andrews 61-7-3395-8883 (W) Philippines, Manila Brad Haag Don Smillie 512-785-6157 (c) [email protected] Joenee Briones 415-242-9500 (h) 417-880-6566 (c) [email protected] [email protected] [email protected] [email protected] Australia, Sydney Texas, Dallas Stanford Swinton Singapore California, Silicon Valley Missouri, St. Louis Peter Harris 0428326057 (c) Leonard Woo Benjamin Sowards Matthew LaPlant 443-548-2203 (W) [email protected] 65-62657371 (W) 408-874-5912 (c) 636-375-2043 (c) [email protected] [email protected] [email protected] [email protected] Brazil, Northeast Texas, Fort Worth Sandro Alex Silva Sweden, Stockholm California, Ventura Nebraska, Omaha Keith Earl [email protected] Daniel Palm Kent Howe Jesse Miller 469-583-6209 (W) 46-8-55-11-34-00 (W) 714-234-0238 (c) 402-544-3854 (W) [email protected] Brazil, São Paulo [email protected] [email protected] [email protected] Paulo Loureiro Texas, Houston 55-11-3549-5436 (W) Switzerland, Geneva Colorado, Denver Nevada, Las Vegas Benjamin Simiskey [email protected] Mark Troger Paul Lamb Shannon Hiller 281-750-3025 (W) 41-058-791-1764 (W) 720-339-1490 (W) 702-384-1120 (W) [email protected] Canada, Alberta [email protected] [email protected] [email protected] Henk Brenkman Texas, San Antonio 403-755-4063 (W) Taiwan, Taipei Georgia, Atlanta New Hampshire David Landen [email protected] Mac Hu Paul Abamonte Chris Addington 210-255-6785 (W) 886-3-3740277 (c) 404-498-2401 (W) 972-670-9870 (c) [email protected] Canada, London, Ontario [email protected] Darryl Dabrowski

[email protected] [email protected] | Quad Utah, Marriott School 877-853-5153 (W) Hawaii, BYU–Hawaii New Mexico, Albuquerque Student Chapter [email protected] For regional contacts and other Student Chapter Marlin McNeil Mike Beheshti information, please visit Ryan Barber 505-883-3987 (W) 801-361-5757 (c) marriottschool.byu.edu/mgtsoc. 808-840-9378 (c) [email protected] [email protected] [email protected] 5/11 | 11-081 | 47 m

48 MARRIOTT 5/11 | 11-081 | 47m | Quad p. 16