ANREP-0210

NewYork State Small Business Development Center State University Plaza, 22 Corporate Woods Albany, NY 12246 (Toll-Free) 800-732-7232 518-443-5398 www.nyssbdc.org Finding Opportunities Likewise, business advisors helped business and the industry in which it A Diverse Clientele Within Challenges those with growth and expansion operates. NYS SBDC-assisted businesses are opportunities to evaluate the potential 2009 was a challenging year for The SBDC program also emphasizes exceptionally diverse, including high- and the cost, plan for the long-term, business, and by extension, a services for people with special tech manufacturers, pizza parlors, and take action. In this way, the challenging year for the New York needs, including veterans, members software developers, artists and SBDC is helping to rebuild the small State Small Business Development of the Guard and Reserve and crafters, physicians, clothing business community, and through it Center (NYS SBDC). Finding individuals serving in the armed designers, inventors of devices, and the local and State economy, one opportunities within those challenges forces; ethnic minorities and new others representing innumerable business at a time. is the cornerstone of what the SBDC immigrant communities; disabled industry niches. The ability to assist represents – giving hope to business The SBDC works to cultivate New individuals; women business owners; owners of this range of businesses is owners and entrepreneurs with York’s economy by promoting the small exporters and manufacturers; testimony to the range of expertise adversity standing between them and formation and stability of businesses. businesses and individuals in among SBDC center directors and their dreams. The NYS SBDC has It nurtures sound business practices economically distressed areas of New business advisors. assisted hundreds of thousands of among small business entrepreneurs York; and technology-based Among the businesses assisted by the small to medium-sized businesses by focusing on innovation, businesses. One of the SBDC’s top SBDC are a landmark hotel; gourmet with high quality, pro bono, productivity, quality, efficiency, priorities is helping businesses food creators; a mine selling tons of During its nine years of operations, Christina Steel, confidential business counseling, finance, marketing, exporting, cost- achieve improved productivity and Gust Freeman was referred by his bank to the rock salt to New York and Inc. has worked on such large-scale projects as training and business research. SBDC benefit analysis, and technology profitability in New York’s 21st Binghamton University SBDC to discuss the neighboring states; innumerable RPI’s Performing Arts Center, the GE Healthcare business professionals have been innovations. The SBDC helps New century innovation economy. purchase of Heatall, Inc. a retail seller of outdoor restaurants and eclectic cafes; a Digital X-Ray facility in North Greenbush, and the helping small businesses for 25 years. Yorkers with entrepreneurial dreams wood furnaces. With the growing trend of home- Golub Corporation’s new headquarters in The SBDC core mission is to assist manufacturer of armor plating for owners searching for lower cost fuel alternatives, build and grow strong, stable Schenectady. “We’re really thrilled we got our foot The NYS SBDC program reached small business owners, and those Humvees; a family farm converting the business has expanded to become one of the businesses to anchor economically in the door,” said Christina.” Christina Audi, owner several milestones this past year. planning to go into business, with the cow manure to electricity; a research largest wood furnace companies in upstate New healthy business communities that and full-time manager of Christina Steel, started the Since the program was established in help they need to be successful. firm developing human blood York. Gust developed an interest in the business structural steel erection company in 1999 when she support the State economy. when he purchased his own wood furnace four 1984, the SBDC has worked with SBDC business advisors do not replacement for critical care; a world- and her husband, George, a union ironworker, years earlier and installed it himself. When Gust Any resident of New York that wants supply the business decisions or decided to go into business together. She met with more than 301,300 citizens in this famous designer of women’s clothing; found out that the previous owner was looking to an SBDC Business Advisor for help with starting state. It has helped them locate more to start a business – or stabilize and judgments; rather, they provide a New York harbor tugboat; and a retire, he and his wife Yvonne decided the time was and her new venture. In 2000, she returned to the than $4 billion to start or expand their expand an existing business – can education and tools so that owners company that monitors driver’s right to take a chance on owning the business. Se SBDC for help with a business plan and Vnancial businesses, and create or save more make an appointment with an can make their own informed licenses to help keep dangerous Freeman’s belief in the business and the product statements to access capital from a local Minority than 140,000 jobs. experienced business advisor at any business decisions. drivers off our roads. made this the perfect opportunity for them. and Women Businesses Enterprise revolving loan SBDC regional office. He or she can Business Advisor Steve Amell was able to structure fund. With Business Advisor MaY Staccone’s help, In 2009, small and medium-sized As illustrated by its client success The NYS SBDC recognizes a proposal that made sense to the Freemans, the find an SBDC office by calling a toll- the Audi’s accessed a $25,000 line of credit to businesses in New York endured the stories, the SBDC has been helping outstanding small businesses in a bank and the seller by restructuring the purchase free number or visiting the SBDC stabilize cash Wow and take on additional business. continuing economic crisis. For some, small business owners achieve their variety of ways. There are 23 stories in order to make the deal “bankable.” Se website: www.nyssbdc.org. Potential opportunity came together in August with the Se company participated in the Albany SBDC’s the turbulence of the marketplace goals since 1984. In addition to printed in this report, one from each Minority Contractor Bonding Initiative in 2008. clients can request counseling via the purchase. Plans are underway to resolve zoning brought hardships and challenges; for tangible measurements of success, the of the regional centers. The SBDC Recently, the Vrm was awarded a contract with website and the service centers issues associated with a relocation of the business to others, it presented opportunities. The SBDC provides its clients with presents Entrepreneur of the Year GlobalFoundries (AMD) to erect 1,800 tons of throughout the State offer flexible a site where they hope to be able to build a new SBDC assisted businesses in both support, guidance, and nurturing awards to a select group of business steel for the company’s new chip fabrication plant options for meeting with advisors. showroom, office space and warehouse facility. in Saratoga County. Se contract represents a situations. SBDC business advisors every step of the way. The SBDC owners at its annual awards dinner in Sey hope to begin construction in the spring and Clients receive personalized, signiVcant portion of the company’s projected $3 helped struggling business owners goal is to provide whatever assistance May. In addition, a committee of be in their new site by June. “None of this could confidential, and free business million revenue for 2010. Christina Steel’s evaluate their current situation, plan New York residents need to achieve directors and business advisors selects have happened without Steve Amell and the counseling and moderately priced SBDC.” Freeman said. GlobalFoundries project will employ between 25 strategically, and take steps toward a business success, regardless of the “the best of the best” for inclusion in and 35 union workers over a two-month period, training, and focused, accurate, and productive and profitable future. challenges they face. the Small Business Hall of Fame. As Audi said. Se job involves erecting the steel for the timely research related to his or her central utilities building, an ancillary structure to the 800,000-square-foot primary facility. 2 3 of 2008, 41 exceptional businesses needed help. They were instrumental “My advisor was very helpful. I had identify technology options that best have been named to the Hall of Fame. in making our business successful another business and was switching to suit the client’s needs, and help through tough economic times.” a new one. I came in with a specific analyze the factors in decision- The SBDC prioritizes assistance for set of questions and she helped me making to ensure that the client manufacturers, exporters, companies We are going to implement our plans with all of them. I ended up referring arrives at the best decision. They do in economically distressed areas of with the help of our SBDC advisor. some other people to her.” not endorse the purchase of goods or New York, and projects that advance She has been very informative and services from any one individual or the job development, investment, and supportive. She exhibits foresight, “This service was very helpful from firm. In the same way, if the business economic growth priorities of New understanding, and intelligence in a several perspectives. It helped me advisor recommends that the client York State. In addition to the pleasant, motivating way. We look make choices based on my individual retain legal, business accounting, or aforementioned, the SBDC forward to your and her continued needs and also helped me find ways business insurance assistance—and emphasizes business assistance support in making our business a long to determine if full-time private almost every business requires these programs for women, minorities, and term success, and navigating in these practice was financially feasible. resources—a list of professionals in individuals with special needs. difficult economic times.” Thank you!” the area is provided along with “What an incredible program! I “My SBDC advisor was very helpful criteria to make an informed What do SBDC Clients Think would definitely advise my friends to with the cost profit analysis and also selection. It is always the client that About SBDC Services? take advantage of the wealth of cost projections for my restaurant makes the business decision. In 1994, Mel Brooks was faced with losing his job Monika Mantilla was born in Bogota, Colombia. information available!!” business. He also had great input and because his employer was going out of business. He The SBDC evaluates the services SBDC business advisors undergo a She graduated from high school at age 16, earned a suggestions. He was a pleasure to decided to take maYers into his own hands and clients receive by conducting a post- “My SBDC advisor is a huge asset for rigorous professional development law degree at 21 with top honors, and then work with and was fast and efficient.” started MGM Insulation. MGM started out as a service survey, as well as periodic my business planning. He takes a and certification process to achieved an MBA from Columbia University. AXer commercial insulation service provider doing graduation she decided to start her own Vrm, Altura follow-up surveys, to find out how very consultative approach, learning “They were wonderful. When I continually improve their expertise asbestos abatement, commercial painting, Vre Capital. Altura Capital is a Vrm that provides your business by asking questions, needed advice that they couldn’t and sharpen their skills. An ambitious stopping, spray on Vre prooVng, caulking material services can be improved. Results investment management consulting, private equity, distribution, and general contracting, primarily as a from the surveys conducted in 2009 helping you to fine tune your provide, they connected me with advisor certification program management consulting and general management subcontractor to mechanical contractors. Brooks, indicate that most clients are very assumptions in order to improve my someone who did have the implemented in the early 1990s was assistance. Monika’s goal was to understand the the part-owner of MGM was ready to expand, but satisfied: company. Beyond business planning, knowledge.” enhanced in 2004 by advanced needs and opportunities of large institutional found it difficult to grow without possessing the he also provides good input on nuts certification. The advanced program investors, introduce smaller Vrms to these • 93% said their inquiries right level of bonding that is required of contractors and bolt management and marketing requires five years of additional institutions, and expose the institutions to new to operate on municipal construction projects. In received prompt attention talent. Se Altura Platform seamlessly integrates issues. I would highly recommend Professional Business training and experience, active 2008, Brooks contacted Business Advisor Drake information on diverse emerging managers in an him to my peers.” Advisors participation in statewide program Somas at the Brockport SBDC. Together they • 88% said they couldn’t have easy-to-use package. Part of the Vrm’s competitive afforded private counseling initiatives, and participation in the developed a plan to obtain Vnancing and a “I would like to thank your advisor Every SBDC business advisor is advantage is unique research, data, analytics, due signiVcant bonding increase for the business. AXer local business community. diligence, market intelligence, and collaborative • 90% said they would for his enthusiasm, understanding and dedicated to assisting small business working together for several weeks, Brooks was able tools. Altura provides a comprehensive solution for knowledge in assisting me. It was owners and those who want to to identify an additional $200,000 in NYBDC bank recommend SBDC services to institutional investors seeking to gain exposure to become small business owners. loans that would play a major part in the growth of other small businesses greatly appreciated and I’m sure I will Atmosphere of Excellence EM’s. Monika put together an extensive business SBDC business advisors are MGM. In 2009, MGM received an increase in be seeking his help in the future.” plan expressing her Vrm’s need for additional • 86% said they received specific bonding totaling $2.5 million, and Brooks’s dream professionals well versed in the latest For more than two decades, the capital to expand its business portal. Working with recommendations that improved “My SBDC advisor is a great asset came true as MGM was awarded its Vrst million financial and management tools NYS SBDC has been an outstanding Clarence Stanley, Director of the Bronx SBDC at when it comes to getting answers. If dollar prime contract on a municipal school their business’ bottom line available to small businesses. Most provider of small business Lehman College, and Hector Molina-Casillas, Vice construction project in western NY providing she doesn’t know the answer, she President at Se New York Business Development Following are sample comments from have small business experience and management and technical assistance, insulation services. Brooks forecasts continued usually knows someone that does and Corporation, the Vrm was able to obtain the Vrst satisfied clients: many have advanced business degrees and the program’s excellence has growth with sales expected to reach $7 million in can put you in touch with this person. phase of Vnancing - $150,000 in an SBA 7(a) loan such as MBAs. been noted by a range of agencies and 2010 with 10 new employees. According to Mr. “Without the assistance of the SBDC, I know I would still be mired in the and $150,000 from the World Trade Center Fund. Brooks, "the SBDC has helped me take my business associations. Beginning in 1997 with Additional Vnancing of $100,000 is pending. it would be very difficult to get the mud without you guys!” SBDC business advisors help to the next level” when Drake Somas worked with the Governor’s Award for Small Monika believes that access to capital is a major him obtain a $2.5 million bonding increase. hurdle emerging Vrms need to overcome to be successful, and is grateful for the assistance 4 5 provided by the SBDC. Business Not-for-Profit Organization The owners of Hall of Fame have advisors dedicated to helping also are capable of guiding business of the Year, the SBDC has received businesses are long-term clients of the clients with technology issues. owners through the identification, 21 awards for excellent service, SBDC that built successful businesses assessment, selection and One of these centers, the Albany special programs, disaster recovery with assistance from the SBDC. Each implementation of new equipment SBDC, is in the third year of efforts, business education, and member of the Hall of Fame to improve productivity and the providing focused counseling to advocacy for small business. symbolizes the long-term impact of a capability to compete in the technology companies with its healthy and vibrant small business innovation economy. Energy The awards are due in large part to Technology Entrepreneur in environment: success and prosperity efficiency is a priority of the SBDC, the atmosphere of excellence created Residence (TER) model, which for the owner and employees, for the and often the new equipment and and sustained by high-quality SBDC provides specialized mentoring and communities in which they do new technology installed will help business professionals that devote strategic advice to support startup and business, and for the State as a whole. the business owner use energy more significant time and expertise to mid-sized technology companies. The efficiently while improving counseling and training entrepreneurs In 2004, the NYS SBDC established SBDC TERs are experienced profitability. and small business owners in New its Small Business Hall of Fame and technology entrepreneurs with York State. The commitment to small inducted 32 outstanding New York concentration in the areas of strategic These special Advisors can identify business resonates throughout the small businesses at its inaugural planning, corporate marketing, sales key partners to further assist small program, extending to Advisory ceremony. In the three years that strategy, license agreements, business owners in addressing Dr. George Falus is dedicated to the advancement Board members who are intensely followed, six additional businesses acquisition, due diligence, product productivity issues, including; Yongmi (Amy) Oddo was born in Seoul, Korea and of biomedical research in the Veld of inWammation, interested in helping small business were inducted. In 2008, three more management, and angel and venture university resources, associations, immigrated to the US in 1983. She is a naturalized coagulation, and tissue regeneration with grow stronger. A number of our outstanding businesses were selected capital investment. The services are federal/state labs, NYS Centers of US citizen and the owner of Oddo Construction commercial and military applications. He is the Business advisors and Advisory for addition to the Hall, and will be targeted to emerging, start-up and/or Excellence and others. The Brockport Services, LLC, a demolition and concrete President and CEO of Biomedica Management construction company in an extremely competitive Board members have been recognized inducted in 2009 in a two-year spin-off firms or entrepreneurs, SBDC has an outreach office at the Corporation, an 8(a) certiVed R & D company industry. Amy competes in this mostly male by the U.S. Small Business ceremony. especially in the manufacturing and local technology incubator in established in 1999 and based at SUNY Downstate dominated business, although she is female, Asian Administration with “Small Business regional cluster industries. conjunction with High Technology of Biotech Center in Brooklyn. Se company supports See page 25 for a complete list of and speaks English as her second language. Amy advances in biomedical research and health related Advocate” awards. Rochester (HTR). The HTR Lennox started the business in May 2005 with just one Hall of Fame members. Our SBDC Productivity-Technology service, as demonstrated by ClotFoam, a Technology Center provides the employee, as a sole proprietorship. She became a This atmosphere also dramatically advisors are equipped to help existing technology used in laparoscopic procedures as a infrastructure and refers clients to the limited liability company in January of 2006 with impacts the small businesses assisted businesses through the product hemostatic sealant. It’s an application that SBDC, which provides counseling capitalization of $90,000
$65,000 in equipment. signiVcantly decreases the amount of time required by the program, many of which have Technology and Productivity development and design process, to She has grown this business to Vve employees and and potential tenant referrals. for patients’ recovery. Se product is used by the also been recognized for their advise them in the financing phase, acquired a $50,000 line of credit from HSBC Bank. Building stronger and more military in combat situations. Dr. Falus approached contributions to the community. and to provide them with information In April 2008, Amy contacted the SBDC for productive small businesses is key to the Brooklyn SBDC for technical and Vnancing about intellectual property issues to assistance in applying for a woman’s business assistance with an expensive short term loan that rebuilding the NYS economy, as is A Web-Based Management enterprise certiVcate. CertiVed Business Advisor help them protect their creative was creating a cash Wow problem for the company. developing new companies with Tracking System William Grieshober assisted her with the NYS WBE The SBDC Small products. The advisors are Business advisor Miriam Colon discussed options Business Hall of Fame innovative products and services. application and in applying for SBA 8(a) status. In knowledgeable about research and for reVnancing the loan and to create more working The SBDC has seen an increase in One of the keys to success for the March 2009, she received WBE certiVcation status, capital for the business with Dr. Falus. She helped The SBDC measures its success one development funding, and can advise and in October 2009 she became an SBA 8(a) clients with needs in developing SBDC has been an electronic him put together a comprehensive loan package, entrepreneur at a time. Every small business owners about the process of certiVed contractor. While she was working on the technologies and products involving management tracking system, called which was submiYed to Park Avenue Bank. Se business member of the Hall of Fame applying for SBIR grants. The Stony certiVcations, Amy aYended the 10 week WBE innovation and technology, and in WebMQS (Web-based Management bank approved the loan application within a week member represents thousands of New Brook SBDC works closely with Contracting Program at Buffalo State College and recommended that the client obtain a line of response launched an initiative to Quality System). WebMQS enables sponsored by the SBDC, and successfully Yorkers that contribute to the high-technology, biotechnology, and credit for future capital needs. A $35,000 line of help business owners with special SBDC staff in 23 regional offices to completed the program. She is currently bidding on economic health of the State by manufacturing initiatives on the Stony credit was used to reVnance the existing loan, needs. Five regional centers – Albany, manage client relationships and her Vrst Federal project as an 8(a) contractor. starting or expanding a small Brook campus. thereby providing working capital for every day Binghamton, Brockport, Rockland- capture information about every According to Amy Oddo,“ Mr. Grieshober has been operations. Currently Biomedica Management business. instrumental in helping me apply for NYS WBE Westchester, and Stony Brook – now Productivity-Technology advisors aspect of those relationships, Corp. employs 14 people including scientists and certiVcation and the SBA 8(a) program.” lecturers.

6 7 including the services provided to of the site remained the same in 2009, 281 “fans” of our SBDC Facebook government and business circles in them and the outcomes of the the addition of dropdown menus page. This page allows us to post China on local, regional, and national assistance. This statewide service simplified site navigation, allowing news items, photos and links to levels. The speed at which economic manager allows the SBDC to users to find information in fewer articles, but also allows our “fans” to conditions are changing in the anticipate changes and trends in the clicks. Specialty programs, like the make comments and ask questions marketplace, the SBDC IBD works New York State small business veterans’ business program or infor- that we can answer right on the page. with partnerships to develop new community, issue accurate and mation on women and minority It also provides an additional web cooperative arrangements, so that detailed periodic reports on progress certification, are now more easily presence for the SBDC, can be found business and trade opportunities will and services rendered, and ensure that accessible and visible from any page through search engines, and be available to SBDC clients individual clients receive the highest- in the site. contributes to the flow of traffic to the interested or active in international quality business counseling, training, main SBDC web site. With 392 trade. In terms of content, the site is and research. WebMQS maintains the followers, Twitter, the micro-blogging increasingly focused on online The IBP provides business counseling records of over 301,160 New York social networking tool, also remains information that visitors can use and to hundreds of new clients each year businesses and entrepreneurs that an active social media outlet for the learn from. New content, including for market identification and have been served by the NYS SBDC. SBDC. Staff members from across the recession survival guide, veterans penetration, feasibility analysis, the state participate by adding their WebMQS enables SBDC staff at planning guide and mature product sourcing, financial issues, events or news events, and these posts Michael and Pamela Northrop were both employed regional centers and the central office entrepreneurs planning guide, allow regulations, customs, taxes, tariffs, Business can be a real jungle, just ask Brenda appear to our followers and on our at the General Motors plant in Massena, NY. When to enter data and see counseling and visitors to download and keep “how- trade shows, and latest information on Gleason, owner of Jungle Cri5ers, a pet store and SBDC home page. General Motors started discussing the possible training activity in a real-time to” type small business guidance in opportunities for trade, investment, grooming parlor located in Corning, New York. closure of the plant, employees hoped to be offered environment via a secure web site. PDF form. Online videos provide and business development. Jungle CriYers is a hometown pet store run by a transfer or buy-out. Pam and Mike decided that people who own and love many kinds of animals. The system gives an up-to-the-minute practical content on government Agreements, signed by the NYS relocating with General Motors was not a viable Global Opportunities Se store sells dogs, cats, exotic birds, mice, and view of the entire NYS SBDC procurement, the restaurant business SBDC and Chinese economic option for them. Sey decided to move in a totally snakes and carries retail products ranging from pet separate direction and start their own business. network, expediting assessment of and drug-free workplaces. Links to Business in the global marketplace development agencies, industrial and beds, foods, Wea products, and shampoos to cat Mike had several years experience in landscaping, services, and permitting a highly SBDC-offered online courses provide represents major growth opportunities economic development zones, and trees and toys. Se store offers educational classes and Pam was willing to learn to do the bookkeeping accurate analysis of demographics additional avenues for online for the New York State economy. In local governmental agencies benefit on dog training and for Vrst time pet owners. for their greenhouse and landscaping business. Se and economic trends across the State. education. the economic downturn, business interested firms. Cooperative Volunteers help by walking the dogs and helping to Director of Economic Development from the strategies must be adjusted not only to agreements help maximize trade and keep the animals clean. AXer renting her building Village of Massena referred the Northrops to the 2009 also saw the addition of web for 13 years, Brenda decided to make the recognize the challenges but seize the business opportunities for small SBDC for assistance. Sey worked with Business pages for the OLE (Organization of renovation changes she had dreamed about. Brenda Our Website opportunities in the global market- businesses in a cost-effective way. Advisor Julie Williams to develop a business plan, Latino Entrepreneurs) program. Each came to the SBDC for assistance in puYing together place, and ensure that businesses are apply for permits, and obtain the required zoning With more than 126,000 visitors in page features the same text in both In 2009, the New York State SBDC a business plan and applying for a Small Business variance. Mike and Pam made a personal prepared to be at the forefront of an Administration micro-loan from REDEC, a local 2009, the NYS SBDC web site English and Spanish, offering much opened an office in Beijing, China investment of $60,000 to fund the business venture. economic recovery. economic development organization. Fellow remains a vibrant presence, allowing more content to our Spanish speaking under Chinese sponsorship. This Northrop's Hilltop Nursery & Landscaping offers animal lover and Business Advisor Susan Buchanan more than18 years of experience in landscaping. visitors to learn about and interact clients and Latino entrepreneurs. The The NYS SBDC International presence in China, for New York came to her rescue. Brenda was able to secure a Se store has a large variety of trees and shrubs, as with the program. Visitors can make site continues to offer “About Us” Business Development (IBD) small business, was the logical loan for $25,000, which enabled her to expand the well as mulch, topsoil, peat moss, and many other an appointment or ask a question information to our Chinese speaking strategically positions small- and outcome of the past years of SBDC store’s inventory and renovate the building. Sese things gardeners need. Pam and Mike stated that from within the site. They can also visitors. medium-sized businesses to take effort in promoting New York. The changes also enabled her to add services, expand “sorting through the details of starting a new learn about the specialty services advantage of trade development focus of the SBDC Beijing Office is her client base, and maintain a healthy business in a business was overwhelming, and the assistance that Social networking remains a valuable weak economy. “If not for the help of Susan offered by the SBDC, view upcoming opportunities in the global market- to provide assistance to businesses the SBDC provided made the process much easier.” tool for the NYS SBDC’s online Buchanan and the SBDC team, I would not have training events, read success stories or place. With a focus on opportunities entering and expanding trade Pam and Mike have had two successful seasons presence. The NYS SBDC Facebook been successful geYing the Vnances I needed,” said find their local center. in China, the SBDC has nurtured initiatives in the Chinese market, with their business, are meeting the Vnancial goals presence increased dramatically in Brenda. established in their business plan, and have added contacts, resources, and an matchmaking arrangements with local While the general format and layout 2009. As of January 2010 we have many new customers. unparalleled network within businesses and coordinate travel and

8 9 business activities, as well as innovation, marketing and promotion, exchange and cooperation between Everyone Needs Information – investment from Chinese businesses growth prospects for the future and an businesses, maximize opportunities the SBDC Research Network into New York. introduction to new technology and through matchmaking, and develop Since 1991, the professional librari- products. Chinese business strategies. The The SBDC IBD, with SBDC regional ans who constitute the Research Net- missions enhanced the relationship centers, have organized training, Mr. Gorko attended with Mr. Timothy work have served as a with Chinese agencies, officials in seminars, and business meetings that Slattery, Chief Counsel for the Small behind-the-scenes force for the advi- foreign trade as well as economic focus on business information, Business Committee of the United sors of the New York State SBDC, development. The IBD also received opportunities, challenges, and States House of Representatives. providing up-to-date information to several government and business practices involved in international They were the two United States help their clients in their continuing delegations from China to further business. The IBD successfully representatives invited to the need to meet and overcome the chal- cooperation between the two sides. organized and hosted the Tech Valley conference. Mr. Gorko’s speech at the lenges that they face in starting or Business and Trade Development conference described the New York In November, the SBDC IBD running a small business. Matchmaking event with Chinese State Small Business Development received the ‘Globie Award’ as well The clients (and their businesses) of business delegations in Albany. This Center (SBDC) delivery network and as recognition from the New York the New York State SBDC are the event brought the latest information program services to small and Assembly for excellent in service to most diverse population in the and opportunities to regional medium enterprises in New York businesses involved in international country, as are the markets that they Legend Limousines, Inc. is owned by Augustine R. businesses interested in the Chinese State. He talked about the recession business and trade. The IBD expert In 2009, Nolan and Ryan Swanson added the hope to serve with their Xavier, a Vietnam Era Veteran of the US Army and market or attracting Chinese and how it has constricted credit for counseling and assistance services on phrase “golf course proprietors” to their impressive entrepreneurial creations. As such, the retired NYC Vreman. Se business was established investment, helped Capital Region small businesses in the United States. a variety of issues and understanding list of accomplishments. In April, they closed on the Research Network must continually in July 2003 as a full service ground transportation companies network with Chinese Mr. Gorko offered solutions through led to the recognition. IBD’s staff purchase of a nine-hole layout on the shores of company serving the Nassau/Suffolk area. adapt and augment its collection to Lake Erie in WestVeld, New York. Se Pinehurst firms as well as develop global a detailed description of SBDC assistance allowed companies enter, Beginning with one stretch limousine, Legend has help identify the precise data needed Golf Course, built in 1967 and owned by a strategies for Chinese market. services. develop and expand their trade grown a Weet of 12 vehicles consisting of sedans, by our clients. retirement-ready family, was in need of young opportunities and business SUV’s, antique autos, and a limo/party bus. From In October, Richard Gorko, New York During his stay in Shenyang, Mr. energy to drive it forward. Nolan and Ryan stepped inception, Legend Limousines’ vision was to build a development in a cost-effective way. As has been mentioned in this space up to the tee, fulVlling their high-achievement State Small Business Development Gorko met with the Deputy Mayor of company that would be recognized as a leader in before, the information industry needs with the dream business. Both brothers have Center, was invited to speak at the the City of Shenyang as well as high- In accordance with the U.S. airport, weddings, nights-on-the-town, and special continues to transform itself into one been multi-sport athletes, practically since birth. China International Small and level officials from Shenyang and the government’s efforts for expanding occasion transportation. Mr. Xavier’s plan was where electronic delivery is the norm, Nolan was a collegiate All-American in cross simple - to provide consistent outstanding service Medium Enterprise Conference in Liaoning Province. overseas markets and a free-trade country, and Ryan was a collegiate golf stand-out. and not the exception. Through and professional, courteous aYention to the Shenyang, China. This three day agreement with other countries, the In the fall of 2008, they consulted with Business In Beijing, Mr. Gorko visited the judicious budgeting, the Research customers. In October 2008, it became increasingly international conference attracted IBD is exploring opportunities in Advisor Beth Reed at the Jamestown SBDC. Se newly opened New York State Small Network is mirroring this more evident that the historic downturn in the over five hundred participants from countries other than China. Several SBDC assisted with feasibility analysis, Vnancing economy was going to negatively affect small Business Development Center office. transformation in its own collection. information, business plan development, industry all parts of Asia including China, meetings with representatives from businesses. Mr. Xavier brought his plan for the The office assists U.S. companies in research, and permit issues. On April 22, 2009, Japan, Korea, Indonesia, Thailand varied regions have been held. In the year ahead, will have at its company’s survival and continued growth to developing new markets for New under the ownership of Swanson Boys Recreation, and the Ukraine. Successful trade is an important step collective disposal access to databases Farmingdale SBDC Veterans Business Advisor York products in China. The office LLC, Pinehurst Golf Course was reborn. Extensive John Narciso. AXer reviewing the plan and in creating jobs within New York such as Reference USA (enabling improvements have already been accomplished, The conference addressed the global staff works toward building providing advice, Mr. Narciso facilitated contacts to small and medium-sized businesses. compilation of business lists), including the addition of a driving range and golf financial crisis and strategies being cooperative working relationships help Legend Limousines reduce its debt by nearly Demographics Now (providing school, course improvements, landscaping, new implemented as solutions. The between Chinese and U.S. companies For more information on the leagues, and restoration of the club house and pro 40%, effectively ensuring the company’s solvency remarkably flexible business and and proVtability during this historic economic conference focused on international to enhance business development International Business Development, shop in a turn-of-the-century barn. Seir original population breakdowns for a wide downturn. Se company received a $300,000 SBA economic development issues opportunities. consult the NYS SBDC website, at half-million dollar project is on the fast track to variety of geographic areas), loan for 5 years and saved 10 jobs. With a sound including: international cooperation www.nyssbdc.org. Please click on the success. AXer playing the course, a golfer from The IBD also organized two business Galante’s Venture Capital Directory Vnancial plan in place, a dedication to perform at a among small and medium enterprises, “International” button at the bottom Buffalo commented, “Pinehurst is an outstanding “cut above” and an ongoing marketing strategy of and trade missions to China to (to help clients seeking private equity layout with great management dedicated to management and technical of the front page for information. advertising, networking and word of mouth, provide New York companies with an sources of funding), TableBase constantly improving the course and providing a Legend Limousines, Inc. is poised to move ahead in great golf experience.” years to come. 10 11 (featuring statistical data published in the best resources, and the best development of an online version of Syllabus and the Career and Financial hard-to-find publications on a wide practices performed by similar EntreSkills™ for Veterans, a version Management Syllabus. variety of industries), STAT-USA information professionals. It’s the of EntreSkillsTM . This version was Another component of the grant calls (providing a wealth of data and least we can do. developed by SBDC veterans’ for the development of a business market reports for clients who are business advisors across the state for plan template through the use of vested in importing and exporting), veterans and members of the active EntreSkills™. As students and and the Local Market Audience Teaching Entrepreneur Reserve and National Guard. The veterans complete the activities and Analyst (spotlighting consumer Concepts program is available online and in CD respond to questions posed in the spending preferences and lifestyle format. The ability to work with the The Office of Entrepreneurial chapters, the data will be choices from around the country). curriculum from anywhere at any Education (Oe2) provides a variety of automatically captured and compiled time will be especially valuable for In addition, the librarians have access educational products and services to into a business plan. Once the severely disabled veterans and those to the multitude of business-related promote interest in entrepreneurship. chapters and questions are completed, with limited travel capabilities. The databases offered by the J.J. Hill These educational concepts include: a a draft business plan will be available new chapters developed for Reference Library, the main library at web-based curriculum on basic for the participant to review, modify EntreSkills™ will be modified for the University of Albany, and the entrepreneurial concepts in two and use. inclusion in EntreSkills™ for New York State Library. The SBDC versions - EntreSkills™ and Veterans. In March 2009, Emmanuel Toussaint of librarians have come to rely upon EntreSkills™ for Veterans; New York City garment industry veterans Anthony Hempstead noticed an auto repair shop that these vital sources, and have also supplemental resources including Oe2 promotes its products and Saluting Veterans and Celeste Lilore launched Restore Clothing to sparked a thought. He always wanted to have his grown to establish relationships with vocabulary exercises, web activities, services in a variety of ways. Oe2 produce timeless, well constructed, essential In 1999, the NYS SBDC was one of own business, however, like many start-up the librarians at those locations where educational articles, case studies, etc.; staff members attend and exhibit at garment collections using socially responsible entrepreneurs he had the experience and skills but four organizations in the country practices. Seir “Buy BeYer, Buy Less” philosophy they are maintained. workshops for teachers and veterans; teacher association conferences and knew nothing about running a business. With his selected by the U.S. Small Business is one of the building blocks of Restore Clothing, SBDC guest speakers for the class- meetings throughout the state, partner Doris, he met with Business Advisor Rui In fact, maintaining relationships with Administration to participate in the which is responsibly craXed in NYC using Earth room; and an electronic newsletter Newsletters and surveys are Wang at the LaGuardia SBDC. Ms. Wang provided other librarians has grown more vital Veterans Business Outreach Center Friendly components. When they Vrst came to the information to help them decide whether to open a targeting educators. Oe2 provides periodically sent out to the network Baruch College SBDC in 2005, the Lilores had in this expanding electronic program (VBOC)--a pilot franchise or start their own business. Over the one-on-one training via the web, of teachers that use EntreSkills™ to already been in the clothing business for 11 years, environment. Two SBDC librarians entrepreneurial assistance program course of the next several months, Emmanuel and using Voice over Internet Protocol provide them with the latest updates with a focus on corporate uniforms and promo- serve on the Executive Board for the directed at veterans — especially Ms. Wang formed a corporation, reviewed the lease (VoIP) for teachers, veterans, and to the program. Speaking tional items. Se Lilores source and manufacture agreement, obtained required licenses and draXed Upstate New York chapter of the service-disabled veterans. In 2005 the domestically in NYC from North American textiles others that want to teach or study engagements are scheduled through Vnancial projections. In July 2009, Toussaint Auto Special Libraries Association, NYS SBDC was one of five national using low impact dyes, and they incorporate fabrics the curriculum. the year at school faculty meetings. Repair officially opened for business. Emmanuel providing them both a unique VBOCs whose funding was renewed made from pre-consumer and post-consumer waste invested $80,000 into his business and hired three opportunity to gauge current trends in The content and functionality of In 2009, New York State Small by the Small Business made from plastic boYles. Se Lilores came to the full-time employees. AXer discussing marketing SBDC for assistance in improving their business library services. Another librarian EntreSkills™ were recently Business Development Center Administration. In 2009 VBOCs in ideas with Ms. Wang, Emmanuel developed operations with a view to expansion. Over the years serves on a committee formed by the expanded. The Oe2 team completed received a grant from the U.S. Small Massachusetts, Michigan and incentives to aYract new clients including a 10% they have aYended several SBDC workshops and grand opening discount coupon. He also advertises State Library, giving him a voice in work on four new chapters. They are: Business Administration to enrich the Missouri were added to the program. met with advisors to discuss a variety of operational on local cable television system, radio stations, and the direction in which their electronic Risk Management for Small curriculum content of EntreSkills™. VBOC provides outreach in the form issues. Sey wanted to change and improve their newspapers. "Se key was being more aggressive," database services will be taking. Business, Doing Business on the All chapters will be re-written to of targeted business training, business model in a socially and environmentally Doris says. In spite of the current economy, the Internet, Doing Business in the ensure that the program is offering the counseling, and mentoring for responsible way. Se Baruch SBDC helped them Much like our advisors need to stay Toussaint Auto Repair is growing due to the quality Global Marketplace and Succession most current information that veterans, and service-disabled evaluate a number of possibilities including growth service and competitive pricing. Emmanuel on top of their game, helping clients and sales issues, manufacturing issues, partnership Planning in Business. A fifth chapter conforms to the New York State veterans in particular. The focus on continues work with Ms. Wang to plan his next of the New York SBDC to overcome and investment problems. Se SBDC conducted on Procurement is currently in the Education Department (NYSED) veterans who want to start their own steps, including obtaining auto shop management challenges put forth by the current Vnancial analyses to assist in seYing priorities and development phase. learning standards in Career businesses or who own businesses soXware to improve the efficiency of his workforce economic climate requires the overall strategy as the company moved forward, and pursuing Vnancing for equipment. "We are so Development Occupational Studies, and want to improve profitability is and the Lilores invested $175,000. Sey formed a Research Network to stay on top of In 2009, the Oe2 team completed appreciative of Ms. Wang's help. She was always Business Ownership and Marketing particularly timely during this period team of highly qualiVed garment designers and there when I needed a guiding hand.” support staff to create a men’s active wear sports line with accessories while maintaining their 12 13 existing business. of widespread military deployment Educational Services for Individuals Veterans behind Bars Program well as a direct link that will be and large numbers of troops being with Disabilities (VESID), the SBA, (VBB), conducted in partnership with featured at the NYSSBDC home rotated home. the Veterans Administration, Rural the New York State Department of page. EntreSkills for Veterans™ was Opportunities, and others, talk Correctional Services, continue to designed specifically for veterans and As part of New York’s VBOC directly to veterans about the climate produce results in its eighth year. The active military personnel by veterans. program, special Veterans’Business for small business formation and VBB initiative is directed at veterans It is available for all veterans, Outreach Centers were established at growth in their area and strategies to who are within three years of release particularly those unable to the Farmingdale, Buffalo, and Albany achieve their small business goals. In or parole from a NYS Correctional participate in more traditional SBDC, each with a dedicated a half a day, veteran entrepreneurs Institution. SBDC business advisers educational and work environments. Veterans’Business Advisor. A acquire more helpful information than from Buffalo, Binghamton, the dedicated Veterans Business Advisor The SBA Patriot Express Loan they could in six months of making Capital District, the Hudson Valley, in the Brooklyn SBDC provides out- Initiative and the NYBDC’s Veterans phone calls to individual and Staten Island have provided reach and service delivery to veterans’ Loan Program provide affordable, organizations and agencies. business planning seminars and population in New York City. This long term financial assistance to Increasingly, attendees include business plan preparation workshops advisor enables the VBOC program to veterans to start or grow a small National Guardsmen and Reservists to incarcerated veterans to equip them conduct targeted outreach in an area business. The loans can use for most home from active duty in Iraq and with the tools needed to start a that has a dense population of business purposes including start-up, Afghanistan. business. The SBDC has donated AXer 20 years as a union painter, PaYi Heins veterans, implement online expansion, equipment purchases, Darman Manufacturing Company has manufactured basic business reference libraries for established Perfezione Painting, Inc. in 2005. counseling and distance learning The NYSSBDC has increased working capital and inventory cloth towel dispensers for more than 70 years. Se use by veterans. The Department of Initially, it was just PaYi, working hard and pitching technology, and coordinate resources participation by SBDC Advisors in purchases. company is a certiVed NYS woman owned small Correctional Services has noted the for jobs. Word spread quickly and before long PaYi to improve access for veterans. By transition assistance programs at business and the only US manufacturer of cloth roll was aYracting major clients from the Hudson positive influence entrepreneurial VBOC has opened the lines of towel dispensers. In recent years, the company going to the SBDC website veterans’ military facilities for servicemen and Valley, ManhaYan and Connecticut. With the preparation has had upon the veteran communication with the New York began developing hand wave technology and page — www.nyssbdc.org/vboc — women separating from the armed professional business guidance provided by inmate population. State National Guard and Military alternative towel materials for its dispensers. Se you will find information about the services. The Watertown SBDC has Business Advisor Al Griggs, she secured a $25,000 Reserve Units to make those small company has made a concerted effort to educate loan in the form of a line of credit from the Mid- VBOC program and an easy-to-fill- partnered with the Army Career The NYSSBDC understands that the public that their product is the most hygienic, business owners who are deploying Hudson Valley Federal Credit Union. Today, her out electronic request for business Alumni Program (ACAP) at Fort veterans interested in small business and “green” method for hand drying. Darman aware of the Military Reservists team has grown, and soon could include as many as counseling. Drum to provide counseling and ownership need to know the basics. introduced its unique automatic no-touch sensor- Economic Injury Disaster Loan. In 15. Starting out as an all-female team, this service- training to veterans and civilian The Office of Entrepreneurial activated cloth roll towel (CRT) dispenser in 2008. oriented company specializes in professional The Veterans’Resources Day event addition to the usual concerns about Se combination of “DriGiene” and CRTs creates a Department of Defense workers who Education in collaboration with the painting, wallpapering and drywall installation. assembles a number of funding and personal safety and the security of system superior to all other hand drying methods are out-processing or retiring and VBOC Business Advisors developed Despite the recessive lull in the economy in general, business assistance experts at a VFW their family, reservists, guardsmen available. Se CRT hand drying method is the most interested in self-employment. Many an online curriculum called and more speciVcally, the construction industry, or American Legion Post in or near a and other members of the military environmentally friendly, most hygienic, and least Perfezione Painting has grown steadily. Se soldiers in transition hold the dream EntreSkills for Veterans™. This expensive hand drying method available. Darman metropolitan area. Veterans’Small that are small business owners face reason: PaYi’s reputation for excellence and of starting their own business and the educational tool teaches the basic entered the 2009 business plan contest sponsored Business Resources Days have been the question of whether their business on-time completion, which has set her apart from SBDC provides meaningful analysis concepts of business ownership. It by the local economic development corporation, held in Syracuse, Elmira, Albany, can survive without their most the competition. PaYi Heins has opened new doors of the soldier’s plans and specific takes veterans through the steps of Mohawk Valley EDGE. Darman Sales Manager for women in a heretofore male-dominated Buffalo, Corning, Long Island, valuable and irreplaceable asset: Dan McCoy contacted MV SBDC Business guidance to make these plans a developing a small business concept, industry. With her all-female team, PaYi encourages Rochester, Glens Falls, Staten Island, themselves. Mobilization can be Advisor Sam Russo for help with reVning Darman’s reality. SBDC Business Advisors use addressing legal and marketing women to investigate employment opportunities in and Manhattan. Local veterans catastrophic to someone who is self- business plan. When MV EDGE selected Darman a variety of methods, including issues, financial statements, and Velds that were considered off limits. Perfezione interested in starting a business, or employed or a small-business owner. as a Vnalist, Russo assisted with structuring and Painting, and its leader PaYi Heins, are an inspiring monthly job fairs, collaborative ultimately enables them to build a Vne-tuning the plan for the Vnal presentation. improving the performance of an The best advice for guardsmen and example of strength, perseverance, commitment-to- events with the ACAP, regular work- business plan suitable for financing. Recognizing the value of this local green existing business, are invited to reservists who own small businesses purpose, and a prime example of what a healthy shops and direct one-to-one The curriculum is available on the manufacturing company, the panel of judges attend. Experts from local chambers is simply to prepare. MREIDL can display of elbow grease can accomplish. Says PaYi, counseling. web with a link from the Veterans selected Darman as the winner of the contest. “I could have never made it... been where I am of commerce, commercial lending help to alleviate their concerns. Se prize was $15,000 in cash and $15,000 in page on the NYSSBDC website, as today, without the help of the guys from SBDC.” institutions, Vocational and The unique ancillary VBOC program professional services for a total prize of $30,000.

14 15 Message from Message from The State University The City University of New York of New York

From educating the workforce to coordinating joint research projects to licensing inventions that will For more than 160 years, The City University of New York (CUNY) has served as a center of become the products of tomorrow, SUNY is undoubtedly an economic engine that helps drive New educational opportunity for New Yorkers of every background. Through its 23 colleges and York. Through strategic partnerships with business and industry, SUNY is advancing the economy of professional schools, CUNY honors the essential promise of public higher education, providing the 21st century. access to the world of ideas and true opportunities for advancement. Today, as New Yorkers grapple with the effects of a difficult economic recession, increasing numbers are turning to CUNY to gain SUNY’s Small Business Development Center, in cooperation with the U.S. Small Business new skills and retool their careers. The University currently serves more than 260,000 degree-credit Administration, helps New York small business owners improve productivity and profitability while students across the city’s five boroughs. contributing to a strong and productive business environment, environments in which SUNY graduates build and advance careers. The SBDC provides a critical link to the business community CUNY is also reaching out to New Yorkers through its partnership with the Small Business that generates jobs and a stronger economy for the State. The Small Business Development Center at Development Center (SBDC), helping to spur creative entrepreneurship throughout the city. New SUNY and our partnering campuses assist New Yorkers with a dream and the drive to succeed, York City’s 220,000 small businesses employ half of the city's private-sector workforce—1.5 million guiding them through the business challenges of today’s economic climate. people—and are essential to the city’s vitality. Together with the SBCD, we take pride in supporting innovative efforts to develop and maintain a flourishing small business community. Small business owners confronting challenges of competition, expansion, cash flow, technology implementation, marketing and other issues get invaluable, pro bono and confidential advice from For 25 years, CUNY has partnered with the SBDC to serve as a catalyst for economic development in experienced business advisors located throughout the state. The SBDC helps small businesses a city that symbolizes initiative, entrepreneurship, and innovation. Six strategically located CUNY through the current economic downturn so they can help lead the State economic recovery. campuses host SBDC regional offices. Here, individuals can participate in professional, confidential, pro-bono counseling sessions focused on starting an enterprise or improving the profitability of an Governor Paterson has stated that ‘the road to economic development runs right through our schools.’ existing business. The SBDC offers low-cost seminars in business-related subjects, many in SUNY puts into action the Governor's vision for the future of New York through advances in conjunction with CUNY faculty members and students. education, health care, energy and innovation. SUNY health care institutions serve New Yorkers of all ages across our State, research drives clean and sustainable energy solutions with environmental More than ever, economic conditions require that all of us work together to foster New York’s innovation. Our colleges and universities are preparing the skilled workforce of New York's future. recovery and resiliency. During these very challenging times, CUNY values its ongoing collaboration with the Small Business Development Center, a partnership committed to preparing tomorrow’s The SBDC is helping rebuild New York's economy and as Governor Paterson has eloquently stated, entrepreneurs and assisting today’s businesses in fulfilling their critical role in revitalizing our ‘producing a better New York for all our families’. struggling economy.

Sincerely, Sincerely,

Nancy L. Zimpher Matthew Goldstein Chancellor Chancellor

16 17 Since 1999, New York SBDC VBOC with disabilities. Funds are also University of New York, and several Corporation that create jobs and has provided counseling to 13,462 available for approved training private universities. The SBDC works improve the economic climate of veterans, trained 13,618 veterans, and programs that will contribute to the hand in hand with its SBA resource the region located more than $212 million in success of a self employment venture. partners, SCORE and the Women’s • City and municipal agencies such funding for veterans’ businesses. The Once they qualify, VESID clients are Business Centers, both of which are as the New York City Department New York SBDC VBOC in assigned to an SBDC business dedicated to aiding in the formation, of Small Business Services partnership with the Small Business advisor, who helps them write a growth, and success of small Administration is prepared to assist business plan to apply for VESID businesses nationwide. Other strategic • Community and neighborhood veterans in their entrepreneurial financing. Self-employment grants partnerships and alliances include, but based groups such as regional ventures into the next decade, a task range, on average, from $5,000 to are not limited to: Green Markets, the Capital we look forward to delivering upon. $11,000 per client whose self District Community Loan Fund, • The Governor’s Small Business employment plans are approved by Equinox, and the United Way Task Force VESID. Both the SBDC and VESID • Traditional and non-traditional Empowering New Yorkers follow up after the client has been in • State agencies and authorities lenders and the New York with Disabilities business for six to 12 months. While such as the Empire State Business Development these clients may not have a major Development Corporation, the The SBDC assists approximately 500 Corporation, a private dollar impact on the economy, they state economic development If you have watched the hit TV show, “Se Biggest self-identified disabled clients every corporation that works in Champlain Valley Specialty of NY, Inc. had a each represent a life transformed by agency; Department of Loser,” you have seen the contestants work out on year with business planning, market conjunction with leading New signiVcant year of growth in 2009. “We made a self-employment and self sufficiency, Education; the Division of Robert Palka’s product --- Jacob’s Ladder - a unique, strategies, and help in locating capital York banks and thrift institutions strategic decision to focus our operation strictly on and there is no way to attach a dollar Minority and Women’s Business patented cardio Vtness machine. Jacobs Ladder was for business financing. In an average to provide creative and slicing apples and being the best at that,” said invented in the early 1990s, but due to poor figure to that. Development, Governor’s Office Jeremy Dygert, Vice President of Operations. Se year, these clients invest about $1.5 innovative financing to small marketing, mechanical Waws, and cash constraints, of Regulatory Reform; strategy has paid dividends, as Champlain Valley million in their New York State businesses across New York the manufacturer ceased operations in 2002. Two Department of State, New York Specialty has realized almost a 100% growth in businesses. Since its inception, the years later, in July 2004, Mr. Palka purchased the Strategic Partners and Allies State Energy Research and • Small business technical annual revenues versus the previous year’s patents and assets and began rebuilding the brand. SBDC has assisted more than 7,400 performance. Sey recently received Vnancing from Development Authority, assistance providers such as He initially became a client of the Niagara SBDC in disabled clients, and about 2500 of The NYS SBDC’s collaborative Berkshire Bank to purchase a Fresh Appeal® food Department of State, Department Space Alliance Technology September 2004, and was assisted with business those individuals were referred to the relationships with innumerable processing system, which should be installed by of Insurance; and the Interagency Outreach Program, Technology plan preparation and securing a small loan for initial SBDC by the Office of Vocational partners and allies enable its business spring of 2010. Se state of the art system will be costs. Under Mr. Palka’s leadership, sales have Small Business Task Force - a Development Organizations and the Vrst introduction of the technology into the and Educational Services for professionals to offer comprehensive shown a steady and dramatic increase of at least collaborative forum composed of Regional Technology United States. Processing their apples with the Individuals with Disabilities business and management assistance 40% each year. He returned to the Niagara SBDC representatives from several state Development Centers around the system will provide an unrivaled level of sanitation (VESID). Between 1984 and 2006, on a range of small business issues. in 2009 and worked with Business Advisor Pauline agencies State, Long Island Forum for and increase the shelf quality of their fresh apple Soeffing to update his business plan and disabled clients working with the Effective working relationships with slices through a patented process. Se company Technology, and the Alliance for successfully apply for two loans: a loan from the NYS SBDC invested more than $32 these organizations, as well as • Federal agencies, including the invested in the technology to improve their market Manufacturing and Technology Niagara County Industrial Development Agency million in businesses owned by affiliations with chambers and other Department of Labor, the position as an industry leader in food safety best (in the Southern Tier), NYS and an SBA-guaranteed loan from M&T Bank. Se disabled New Yorkers. local business and economic Department of Commerce, and practices. Champlain Valley Specialty returned to infusion of capital has enabled the business to hire Centers for Advanced the North County SBDC in 2008 to develop development agencies, contribute to the Internal Revenue Service additional assemblers to meet increased demand VESID is a NYS Department of Technology, and the New York Vnancial projections for a loan to consolidate debt the success of the SBDC program – and to speed the development of a new model for Education program designed to return • Regional organizations such as State Foundation for Science, that resulted from the rapid expansion of their and to the productivity, efficiency, home use. In Vve years Robert Palka has individuals with disabilities to the the Center for Economic Growth, Technology and Innovation business. Sey were approved for an SBA transformed a business in decline into a proVtable, and sustainability of SBDC clients. guaranteed loan with Berkshire Bank. Jeremy work force through certain self- Development Authority of the well-run operation whose customers include health • Professional, business and trade Dygert commented, “We are so thankful for the employment opportunities. VESID The SBDC’s key partners are the US North Country, Catskill clubs, professional sports teams, and universities associations, including the SBDC. Without the help of the SBDC, we would does this by making funds available, Small Business Administration, the Watershed Corporation, Southern throughout the United States and internationally. Business Council of New York not have executed on several of our projects. We His philosophy is, “Business is about one thing: primarily for business-related State of New York, the State Tier Economic Growth, Inc., and will continue to count on the SBDC for assistance State, the NYS chapter of the creating value for customers and doing it beYer equipment to qualified individuals University of New York, the City Long Island Development as we continue to explore new markets for growth.” than anyone else on the globe.”

18 19 National Federation of is to help small business owners reviewing recommended efficiencies was launched in November 2008 to Independent Business, and improve their business’ energy with the business owner, and provide targeted outreach to the numerous Chambers of efficiency and the bottom line. The projecting the bottom line impact of Latino entrepreneurial community. Commerce program is available to all small and implementing the efficiencies. If the Olé is dedicated to developing medium-sized businesses with less owner wants to proceed with resources to support Latino business • Private sector partners including than $75,000 in annual electric bills. implementation, the Advisor owners or aspiring entrepreneurs American Express, Principal discusses financing options with him through one-on-one management Financial Group, Coca Cola, The NYS SBDC launched its energy or her and helps the owner prepare a assistance and educational programs. Deutsche Bank, Intuit, and program in 2009 with two partners - loan package for the business to All services offered by Olé, along Microsoft that provide financial the New York State Energy Research optimize attainment of financing. The with printed materials, are available and other support for a wide and Development Authority (NY- Business Advisor also recommends in both English and Spanish. Olé range of special projects and SERDA) and the New York Business additional strategies for improvement supports the creation of small initiatives Development Corporation (NYBDC). of the business’ bottom line. businesses and supports efficient During the course of the first year of • Overseas agencies and business practices in the Latin the program, SBDC recruited Federal, State and local governments organizations including the American community. Olé’s program National Grid, the Long Island Power have mandated improved energy Tianjin Economic-Technological goals are to promote the growth of Authority (LIPA), and Central efficiency and renewable energy Development Area (TEDA), Hispanic-owned small businesses, Developing a business plan and bringing MPH Hudson and Gas to join the program, programs, and the SBDC energy John McGraw, a full-time VreVghter for the City of High-Tech Industry Development encourage and facilitate investment in Recruiting & Placement to fruition has been a while targeting several other utilities savings program helps achieve these Fulton, decided to open his uniform store aXer Center of Ministry of Science & Hispanic-owned small businesses, vision under development for several years while for recruitment. As utility companies goals. In the words of NYS SBDC reading in a 1995 Cornell Cooperative Extension Technology of China, industrial create jobs and generate growth in the executive director Gary Stelter was working in the recognize the benefits of the energy State Director Jim King when the study that a uniform outlet was needed in Oswego corporate environment as a trainer and manager in parks and economic development Hispanic community, raise the profile County. As an EMT, John was in contact with savings program, we anticipate more program was launched, "We're the healthcare industry. His transition to zones, and government agencies of Hispanic business owners, and police, Vre and EMS personnel on a regular basis. of them will be eager to participate. enthusiastic about the potential to entrepreneurship was not without some difficult for foreign trade and economic provide a forum to raise awareness of He launched Uniforms, Etc. in a 500 square-foot identify and work with small personal and career decisions, not to mention cooperation at national, regional, During 2009, the SBDC and its Hispanic business issues. building on Schuyler Street in Fulton with two giving up the security of being employed. MPH businesses throughout New York employees. Se future looked promising for John and local levels partners hosted 16 public workshops Recruiting & Placement focuses on a specialized State, and to work with NYSERDA In 2009, the Brooklyn SBDC at the and his small enterprise, but a May 2003 Vre throughout the state to promote the recruiting niche in the job placement market -- There is not enough space in this and NYBDC to help implement City College of Technology and the resulted in total destruction of his business along initiative and reach the owners of physician placement. Se agency’s key strategy publication to acknowledge all of the changes in business operations that Olé program hosted the First Tri-State with several other businesses in the building. centers on building relationships with both small businesses with substantial Undeterred by the setback, McGraw found space in organizations that collaborate with the will save energy while helping the Hispanic Business Forum, a full day customers, understanding each customer’s energy usage. In addition, Tony a smaller location and was up and running within NYS SBDC to help small businesses environment through reduced program for entrepreneurs, all in objectives and creating a ‘best Vt’ scenario to Presti, the program coordinator, two days. It soon became painfully obvious that in New York grow and thrive. The emissions and cutting back on Spanish, in collaboration with the achieve a high placement rate—a key differential in conducted training workshops for more space and higher visibility were needed. He a competitive market. Se agency’s initial focus has agencies and organizations on this list imported oil. This simply makes good IRS.. Approximately 90 people worked with Business Advisor John Halleron to advisors and staff in all 24 SBDC been regional, but Stelter plans to expand its reach is representative of the sense for the business and the State." attended the event, which featured prepare a business plan, obtain funding from local regional centers. As public awareness as operations become more efficient and add comprehensive list of SBDC’s speakers from SBA, DOL, IRS, SSA, development agencies, and move the business into of the program grew, so did the For more information about the associates to perform recruiting and placement partners and allies. Hispanic Chamber of Commerce and a new larger and beYer location. As a result of their functions. Personal Vnancing for the agency was number of requests for energy audits. energy savings program, visit: efforts, McGraw obtained an SBA 7(a) loan several lenders. The event attracted chosen as the most appropriate option, although www.nyssbdc.org / through Alliance Bank for $447,020.00. Sis along Each utility’s audit or review process attendees from New York City, New commercial funding was explored with the services/energy/energy.html. with his contribution of $23,780.00 in cash and assistance of the SBDC staff and with Vnancial Improving Profitability is a little different, but in each case a Jersey, and Connecticut. equity enabled him to purchase the space, build it institutions, most notably Solvay Bank. According through Energy Efficiency power engineer reviews the business’ out, and purchase additional equipment and Visit Olé’s bi-lingual page on the to Gary Stelter, “Se business plan development energy operational systems, and then inventory. At the grand opening, John McGraw Efficient use of energy resources can Supporting Latino and SBDC website for more information: assistance provided by the SBDC at OCC was provides an audit or survey report. told John Halleron that it wouldn’t have been have a significant impact on small Immigrant Business Owners www.nyssbdc.org/services/ instrumental in developing a sound foundation of SBDC Business Advisors actively possible without SBDC help and the cooperation of how the agency would operate—the tenacity of business profitability. The goal of the The NYS SBDC’s Organization of OLE/ole.html. all involved. participate in the audit process by SBDC business advisor, Tom Moore, was NYS SBDC energy savings program Latino Entrepreneurs (Olé) program especially helpful in the area of linking strategies to accurately reWect measurable goals.” 20 21 Although Dr. Jerome Cariaso enjoyed working at a Se seeds of Rosedale Gi4ed Academy Elementary pediatric practice in Vermont, he felt that some- & Preschool were planted in 1996 in a home thing was missing. He had an urge to open a daycare operated by Ms. Pauline Brown. At medical practice in Harlem, a place whose cultural Rosedale, children are trained to achieve academic impact he appreciated. He spoke to his banker and excellence. Its success is demonstrated by the was referred to the Pace SBDC for assistance. consistent praise from parents and other Business Advisor Rawle Brown informed Dr. educational institutions which RGAP’s children Cariaso about the lethargic conventional bank have aYended. Within a few years of opening, the Vnancing environment for small businesses, and daycare received an inWux of children and had to advised him to apply for a loan from the World relocate to a larger facility. Se increasing Trade Center Small Business Relief Fund (WTCS- popularity of the school underlined the need for an BRF). With the guidance of the SBDC, Dr Cariaso even larger facility. Ms. Brown approached several put together a business plan and loan package for institutions about a business loan for the expansion, North Manha5an Pediatrics (NMP). Sroughout but was deterred by the ‘squeezed liquidity’ in the the process, from site viability analysis through cost banking world. A banker at Washington Mutual analysis to supplier negotiations, the SBDC worked referred her to SBDC at York College, where with him to make NMP a reality. Dr. Cariaso soon Business Advisor Chirag Mehta assessed the realized that in a challenging economic situation and helped Ms. Brown review viable environment, the local, state and federal options. Ms. Brown considered applying for an SBA governments may be one of the best customers to Community Express loan for $50,000, but needed have, as NMP’s client base relies heavily on these more for the expansion. She went to the Greater government institutions for reimbursements. When Jamaica Local Development Company (GJLDC), he approached the NYBDC about a WTCSBRF and aXer a few meetings was able to secure loan, Dr. Cariaso was greeted enthusiastically by $150,000 at 5%. Se business expanded by 25% Linda Zou. He was eventually approved for a with the capital infusion. Ms. Brown added Vve new $100,000 loan from the WTCSBRF fund. NMP employees & retained 14 others. In Ms. Brown’s opened in the summer of 2009, and the practice words, “Our school is growing with daily has already had a positive impact on the vibrant enrollment and young lives are being changed. It’s uptown community. Dr.Cariaso looks forward to a pleasure working with the SBDC team and I serving the community for many years to come. would certainly not hesitate to highly recommend the SBDC at York College to small business entrepreneurs.” 22 23 National and Regional Awards NYS SBDC Hall of Fame Members US Small Business Administration Awards Adirondack Champlain Guide Service (Plattsburgh) - 2004 2009 SBDC Service Center Excellence and Innovation Award All Bright Electric (West Nyack) - 2004 (for the innovative way it champions small businesses while providing Alteri Bakery, Inc. (Watertown) - 2004 programs and services for entrepreneurs) American Rock Salt (Re tsof ) - 2004 Albany SBDC Audubon Machinery Corporation (No rth Tonawanda) - 2007 2008 Veteran Small Business Champion Candlelight Cabinetry, Inc. (Lockport) - 2004 Patrick MacKrell, president and CEO Cedar Knoll Log Homes, Inc. (Plattsburgh) - 2008 New York Business Development Corporation, Albany SBDC Advisory Board Chautauqua Woods (Du nkirk) - 2004 Designer Glass, Inc. (Queens) - 2004 2003 National Phoenix Award Donut Connection (J amestown) - 2004 Outst anding Contributions to Disaster Recovery by a Public Official Jim King, State Director Flight 9 Group, Inc. (New City) - 2004 NYS SBDC Foro Marble Company (Broo klyn) - 2004 Gooding Company, Inc. (Lockport) 2007 Vision 2000 - Model of Excellence 1999 Hartgen Archeological Associates, Inc. (Ren sselaer) - 2004 Vision 2000 - Model of Excellence 1998 La Palapa (Manha ttan) - 2004 Sheryl Santi-Luks Vrst sought the assistance of the Laurel Ave Café Corp. (Bi nghamton) - 2004 It’s all in the family at the French Twist Hair Salon. Rockland SBDC when the untimely passing of her New York State Awards Les Enfants Montessori School (Astoria, Queens) - 2004 Sisters Anna Bella Bracco, Kathy Quadrato, and husband required she take over day-to-day 2006 Small Business Advocate of the Year License Monitor (N ew City) - 2006 Rose Orlino had the courage to take their business management of their moving business. Although a Ray Nowicki, SBDC Advisory Board – an upscale hair salon – to the next level. A fourth Life Style Street Gear (B uffalo) - 2004 skilled woman entrepreneur, Sheryl had liYle sister also works at the salon part-time. Se unisex 2005 Notable Document Award experience in the moving business and sought the Lou-retta's Custom Chocolates (Buffalo) - 2004 salon, which was started in 1996 in the Huguenot NYS SBDC Research Network - What’s Your Signage? assistance of the SBDC to get, and keep operations Matrix Imaging Solutions (Sa nborn) 2005 section of Staten Island with four employees, has on track. Sheryl quickly learned the moving 2003 Governor’s Award - Small Business Organization of the Year (non-profit) Mid-Hudson Communications Inc. (Pine Bush) - 2004 grown substantially over the years. In 1999, the business and applied her own management and NYS SBDC - World Trade Center Small Business Recovery Loan Fund Multi-Media Services (Corning) - 2004 salon relocated to its current spot on Page Avenue marketing skills to develop an effective business in Richmond Valley. French Twist specializes in 2002 Small Business Advocate of the Year Neil’s Archery (End icott) 2008 plan and stabilize the business. Working from a color, haircuts, updos, styling and hair extensions. Loretta Kaminsky, SBDC Advisory Board Never Alone, Inc. (Hurley) - 2004 solid operating foundation, Sheryl began to Se sisters came to the SBDC for assistance in Otis Products, Inc. (Lyon s Falls) - 2004 incrementally improve the operation of Santi 1997 Governor’s Award - Small Business Organization of the Year (non-profit) acquiring the store adjacent to the salon and Express. She has worked with the Rockland SBDC NYS SBDC Potsdam Agway (Potsdam) - 2004 dramatically expanding the business, from eight several times over a number of years for assistance Pro-Mold, Inc. (Rochester) - 2004 stations to 21. Se SBDC helped the sisters develop with planning, MWBE certiVcation, procurement Other Awards Relax on Cloud Nine (Staten Island) - 2005 a business plan, which enabled them to secure with local governments, moving her own business 2009 Trade Partner of the Year from Tech Valley Global Business Network Rose's Funeral Home, Inc. (North Bayshore) - 2004 funding for the expansion. Seir business has to a location in an Empire Zone, developing (for active participation in the international trade arena) Route 11 Truck and Equipment Sales (Canton) - 2004 evolved over time through hands-on management marketing and Vnancial plans, an SBA EIDL loan, NYS SBDC International Business Development Program Salem Organic Soils (St aatsburg) - 2004 and a strong customer service focus. Se family new equipment Vnancing and more. Under Sheryl’s inWuence provides an air of camaraderie and Shining Stars Daycare (M anlius) - 2007 direction, Santi Express has grown to be Rockland’s 2008 NYBDC Community Partner of the Year honesty that might not otherwise exist. Se salon’s (For close working partnership in delivering assistance to small businesses) premier boutique moving company focused on Sullivan County First Recycling & Refuse, Inc. (Woodbourne) - 2004 large clientele is a testament to the high quality of NYS SBDC making the moving experience the best it can be for Swigonski Management Group (Sherrill) - 2004 the work performed there. ”Before the expansion, customers. With residential and commercial 2007 US Department of Commerce Export Appreciation Award TarJac (Wa terloo) - 2004 our salon was half the size it is now with 19 separate moving, climate-controlled storage, and packing (For work to support export development) Total Electric Distributors (St aten Island) - 2004 work stations” said co-owner Rose Orlino.”My services and supplies, Santi is a complete moving LaGuardia SBDC Tutor Time (Medfo rd) - 2004 sisters and I thank Dean Balsamini and his staff at solution. Her recent choice of Wheaton as a market the SBDC for all the Vne advice and support for 2005 Mohawk Valley Chamber of Commerce Business of Year (non-profit) United Biochemicals (Sanborn) - 2008 affiliate is further expanding her opportunities. helping make our family dream a reality.” Moh awk Valley SBDC Ursula of Switzerland (Wate rford) - 2004 Sheryl has grown Santi Express to 14 employees and Vve trucks providing customers across the 2003 BTANYS Friend of Business Education Award W.L. Concepts and Production (U niondale) - 2004 metro NY region with an excellent, local small Office of Entrepreneurial Education, EntreSkillsTM business choice in moving services. 24 25 ADVISOR OF THE YEAR SBDC ADVISORY BOARD At the Annual Staff Training event, the SBDC recognized eight outstanding The NYS SBDC Advisory Board serves the program by providing business advisors from across the State with “Advisor of the Year” Awards, insight, guidance, and support to the State Director and the network signifying consistent excellence in professional services, outcomes, and client of regional centers. The Board members, a diverse group of small satisfaction. Key determinants in selecting these award winners is the degree business owners and others with small business interests, meet a of satisfaction expressed by the clients throughout the past year and the few times a year to discuss SBDC and small business issues. In 2009, outcomes achieved. Advisory Board members attended the annual Staff Training event and met with SBDC Business Advisors. The Business Advisors provided Al Randzin (Mid-Hudson) received the top honor in 2009, followed by valuable feedback for the program’s leadership. The SBDC appreciates Rawle Brown (Pace), Sam Kandel (Mid-Hudson), Ulas Neftci (Baruch), the board’s tremendous contributions to the program. Patricia Karlak (Stony Brook), Ritu Wackett (Farmingdale), Joan Powers (Onondaga), and Walter Reid (Farmingdale). CHAIRPERSON Carl Figueroa In addition, William Grieshober , Advanced Certified Business Advisor at the Ms. Loretta Kaminsky President Development Director CCF Consulting Buffalo SBDC, was honored with the 2009 Star Performer Award by the Amherst Chamber of Commerce Bronx, NY Association of Small Business Development Centers at their annual Centerpointe Corporate Park 350 Essjay Road Mr. James Hartman convention in Orlando, Florida. In just two years, Grieshober has counseled Williamsville, NY 14221 Grant Development Seminars 400 small business owners and entrepreneurs. ese individuals have invested P.O. Box 874 VICE CHAIRPERSON Saratoga Springs, NY 12866 $4 million in capital in their local communities and created or saved 330 Mr. Brad Rosenstein jobs. e Advisors of the Year and Star Performer are examples of the President Mr. William Kahn Jack’s Oyster House CPA, Partner Melissa Boyd was certain that she could help dedication and expertise of the SBDC’s extraordinary cadre of advisors. 42 State Street UHY Advisors NY, Inc. AXer starting his agricultural career as a herdsman people live fuller lives through yoga and Pilates and Albany, NY 12207 66 State Street, Suite 200 in 1988 and working for a local spray service Albany, NY 12207 believed that it was her calling to have her own EX-OFFICIO company, Dean F. Wheeler and his wife Kimberly Cathy Pokines, Project Officer Mr. Patrick MacKrell studio in order to directly help people heal U.S. Small Business Administration President decided to investigate owning their own business. themselves physically, mentally, and spiritually, but Syracuse District Office NY Business Development Corporation He was referred by his local bank to the Watertown 401 S. Salina St 50 Beaver Street, 6th Floor she was not thoroughly comfortable with her ability Syracuse, NY 13202 Albany, NY 12207 SBDC for assistance with a business plan. In 2006, to operate a business. Together with her advisor EX-OFFICIO Mr. Raymond M. Nowicki the Wheeler’s dream became a reality when D & D Ronni Rosen, Melissa developed a business plan as Mr. Lee Borland Managing Member Spray Services was born. Se business provides sales Borland Product Development, Inc. Nowicki and Company, CPAs LLP a road map to becoming a successful business P.O. Box 124 3198 Union Road, Suite 100 and application of herbicides and pesticides to owner. With an investment of $28,000, she opened Speculator, NY 12164 Buffalo, NY 14227 improve crop yields, fertilizer sales and application, her studio in July 2008. It was a big step for her. MEMBERS Mr. Ronald C. Thomas and wholesale seed sales including a discount Mr. Robert Andrews, President Dean of Administration Melissa signed a lease, arranged for the leasehold Morse Manufacturing York College program for early orders and payments. When the 727 W. Manlius Street The City University of New York improvements, created a website and marketing E. Syracuse, NY 13057 Jamaica, NY 11451 Wheelers won a contract with a Farmers’ materials while at the same time continuing her Cooperative in another county, they requested Mr. Jeffrey Boyce Kevin Wilcox classes at another location. Although she was Assistant Vice President Assistant Vice President and Controller SBDC assistance to secure funding for a second taking on responsibilities that were not oXen The Research Foundation of the University at Albany sprayer. Sey returned to the SBDC the following State University of New York 1400 Washington Ave tackled by someone her age, she never wavered in Office of Sponsored Programs Albany, NY 12222 season to secure an SBA loan to Vnance a newer 35 State Street her belief that she would be successful. Although Albany, NY 12207 STATE DIRECTOR sprayer. According to the Wheelers, “Se SBDC she has only been in business for a year and a half, Mr. James King has been an invaluable resource to us as we started Steven Cohen State Director Satya Pilates and Yoga Studio are doing very well, Deputy Commissioner, New York State Small Business our business, and throughout the last four seasons, Division for Small Business Development Center even in this economy. Melissa has a very full Empire State Development The State University of New York SBDC have helped D&D Spray Service progress schedule of classes and employs eight part-time 30 S. Pearl St 22 Corporate Woods, 3rd Floor into a very successful company.” Since its start, the Top NYS SBDC Advisors for 2009 – (from left) Al Titone, Acting SBA Albany, NY 12207 Albany, NY 12246 teachers (she has more than 200 clients). She looks business has grown from servicing 16,000 acres to NYC District Director, Patricia Karlak (Stony Brook), Rawle Brown Mr. R. Wayne Diesel SECRETARY forward to purchasing a building and has started (Pace), Walter Reid (Farmingdale), Al Randzin – Advisor of the Year Consultant Ms. Mary Hoffman, 26,000 acres and from selling 1,500 seed units to researching commercial properties in the area. 22 Yardley Court Associate State Director more than 4,000 seed units. Despite the hardships (Mid-Hudson), Donald Katt, President, SUNY Ulster, Sam Kandel Loudonville, NY 12211 New York State Small Business “As a Vrst-time business owner, my counselor at the (Mid-Hudson), Arnaldo Sehwerert, Director, Mid-Hudson SBDC, Development Center facing the agricultural community in 2009, D&D Ms. Shirley Felder, President The State University of New York SBDC at Stony Brook has been an invaluable Ritu Wackett (Farmingdale), Jim King, SBDC State Director Sullivan County First Refuse and 22 Corporate Woods was still able to service 22,000 acres. Se Wheelers’ resource,” said Melissa. Recycling, Inc. Albany, NY 12246 son Dean Junior, who began working in the 482 Hasbrouck Drive Woodbourne, NY 12788 business while in high school, completed his apprenticeship training in 2009.

26 27 Senator Charles Schumer (left) and Staten Island SBDC Director Governor David Paterson and NYS SBDC State Director Jim King Dean Balsamini announce the America's Recovery Capital Loan at the 2009 Small Business Taskforce meeting. Program in June on Staten Island.

NYS SBDC State Director Jim King signs a cooperative agreement Congresswoman Nydia Velazquez (3rd from left) visits with SBDC with Shushan He, Chairman of Tianjin Economic-Technological Operations Director Brian Goldstein (left), Brooklyn SBDC Development Area (TEDA), for supporting trade and business Director Catalina Castano and NYS SBDC State Director Jim King development between New York State and China. at the Brooklyn SBDC.

Guanyi Tang, Director of Beijing Office, and Arnaldo Sehwerert, Jinshui Zhang, NYS SBDC International Business Development Director of SBDC Mid-Hudson Regional Center, attend the June Program Director (middle) receives the 2009 Trade Partner of the Year opening of the NYS SBDC office in Beijing, China. from Tech Valley Global Business Network for active participation in the international trade arena by supporting and/or providing services to companies involved in international trade.

Lucille Wesnofske, Farmindale Director, shares a ride with Tom NYS SBDC Advisors that earned advanced certification in 2009: Morley, Rockland Director, during the Annual SBDC Golf Outing at Rick Gorko, Director, Niagara SBDC, Cindi Thomason (Buffalo), the ‘09 Staff Training session. John Halleron (Oswego), Ann Durant (Watertown), Don Dods (Mid-Hudson), Andrea Lizak (Buffalo), Jim King, SBDC State Director, Ritu Wackett (Farmingdale), John Narciso (Farmingdale), Larry Perras (Oswego), Tom Morley, Director (Rockland)

2009 ASBDC State Star-Star Performer William Grieshober, Cathy Pokines, SBA Project Officer, addresses SBDC staff the annual Buffalo SBDC (left) with Jim King, NYS SBDC State Director. 28 awards dinner during Staff Training. 29 Business Sectors Business Sectors Counseling Statistics Funding/ Economic Impact Economic Impact (from inception) Investment (from Inception) (last year) (last year)

Millions of Dollars Millions Hundreds Thousands of Clients of Dollars of Jobs 0 100 200 300 400 500 600 700 800 900 1000 200 80 0 5 10 15 20 25

Retail 75 85/86 Public Other ($1,605,942,735) 180 $39,128,523 $80,162,233 Serv. 70 86/87 (59,379) Equity Collateral Whol. 160 65 87/88 $9,525,308 Funding Private Investor Manu. Jobs 60 88/89 $21,269,065 140 55 Private Const. 89/90 $179,770,865 Equity Cash 50 90/91 $59,038,247 Ag. 120 45 91/92 Commercial Lender Other Other $75,283,020 100 40 92/93 $26,378,485 0510 15 20 25 30 35 40 50 55 35 80 93/94 Thousands of Jobs 30 94/95 60 25 Program Inception to September 30, 2009 95/96 October 1, 2008 - September 30, 2009 20 Total Investment Impact: $3,966,731,460 96/97 Total Investment: $245,277,873 40 15 Total Number of Jobs Created: 88,944 97/98 10 20 Total Number of Jobs Saved: 49,798 98/99 5 Scarce owner equity is leveraged by

99/00 public and private funding to bring Investment in niche market and 0 0 Retail Service Whole. Manuf. Const. Ag. Other entrepreneurs’ dreams to life. specialized manufacturing continues 00/01 to grow in New York. 01/02 October 1, 2008-September 30, 2009 Total Investment Impact: $245,277,873 02/03 Total Number of Jobs Created: 4,036 03/04

Total Number of Jobs Saved: 2,042 04/05

05/06 In just the past twelve months, SBDC clients invested more than 06/07

$240 million to impact more than 07/08 6,000 jobs. 08/09

0 25 50 75 100 125 Thousands of Hours * The number of clients and counseling hours increased significantly in 2001-2003 after the terrorist attacks. 30 31 SBDC REGIONAL CENTERS The statewide network of 24 SBDC regional centers – and numerous full-time outreach locations – is a fully integrated and interactive small business consulting and training delivery system. The New York State SBDC Central Library in Albany supports the system with up-to-date business information and electronic search mechanisms. When you seek Message from business counseling at one of the SBDC’s regional centers, the resources of the entire system are at your disposal. The centers and founding dates: The Governor

7.1.84 Albany 8.15.88 Stony Brook 7.1.84 Binghamton 9.1.93 College of Staten Island 7.1.84 Buffalo (CUNY) / Staten Island 7.1.84 Niagara 6.1.94 Manufacturing and Defense Development Office 10.1.85 Farmingdale 9.1.94 Baruch College (CUNY) / At this pivotal moment in New York’s history, a time of historic challenges and unprecedented crisis, 10.1.85 Mid-Hudson (Ulster County Manhattan our path to economic recovery and a more prosperous State runs through our small business Community College) 10.1.98 SUNY Canton community. Across the State, corner stores and computer sellers, restaurants and repair shops, 4.1.86 Watertown 12.1.98 SUNY Plattsburgh technology start-ups and upstart entrepreneurs form the backbone of our cities, towns, and villages. It 7.1.86 Jamestown 1.1.00 Lehman College (CUNY) Bronx is these businesses that drive job creation, and in order to rebuild our economy and better our future, 7.1.86 Utica / Rome 10.1.01 LaGuardia Community College we must place them at the center of our economic agenda. 9.20.86 Syracuse (CUNY) / Queens 10.1.86 Pace University / Manhattan 1.1.08 Rockland Community College The New York State Small Business Development Center (SBDC) will play a vital and immediate 4.1.87 Corning 4.1.08 City College of Technology role in this endeavor. Since 1984, the SBDC has helped more than 302,000 New Yorkers expand their 4.1.87 Brockport / Rochester (Brooklyn) local economies by investing more than $4 billion in their businesses while creating and preserving 8.15.88 York College (CUNY)/ Queens 1.15.09 Columbia University more than 141,000 jobs. Through SBDC, New York entrepreneurs build stronger, more vibrant futures for themselves, their families, their communities, and our State.

A partnership between New York State, the U.S. Small Business Administration, the private sector,

SUNY Plattsburgh and institutions of higher learning, the SBDC fosters entrepreneurship and innovation targeted to the SUNY Canton individual needs and strengths of localities. Through regional centers and service locations at the

Jefferson CC State University of New York, the City University of New York, and private universities across the State, the SBDC empowers small business owners with the tools they need to achieve their dreams, create jobs, and assist in growing the State’s economy.

Niagara SUNYIT On behalf of all New Yorkers, I commend the New York State Small Business Development Center County CC Onondaga CC for helping small business owners and entrepreneurs find opportunities in these challenging times. SUC Brockport SUC Buffalo SUNY Albany Now more than ever, this invaluable assistance organization will help unlock the potential of our SBDC (System Administration) greatest resource – our people – and bring lasting growth to New York State. Manufacturing and Defense Corning CC Development Office Jamestown CC SUNY Binghamton

Ulster County CC

Rockland CC Lehman College (CUNY) Bronx Columbia University David A. Paterson
Baruch College (Mid-Manhattan) SUNY Stony Brook Governor of New York State Pace University College of Staten Island SUC Technology at Farmingdale LaGuardia York College Community College City College of Technology (Brooklyn)

1 32 Written by Mary Hoffman Design and editing by David Carnevale

Funded in part through a cooperative agreement with the U.S. Small Business Administration.All opinions, conclusions or recommendations expressed are those of the author(s) and do not necessarily reflect the views of the SBA.