WELCOME TO LAPPEEN- GuideRANTA! for new residents FACTS ABOUT CUSTOMER SERVICE LAPPEEN RANTA Customer Service Centre Winkki, Customer service for Willipark, in the entrance lobby of Lappeen- which handles parking ranta City Hall, and the Winkki Founded in Submission of documents 1649 branch at Joutseno Library provide 1 guidance on the City’s services. Please note: residents cannot Land area: 1 433 km², The customer advisors can also pay invoices at Winkki or handle water area: 290 km² be contacted by phone and email. matters related to Lappeenrannan 2 Winkki can provide all of the forms, Energia. Winkki does not provide Located in the instructions, brochures and maps social and health care services: South Karelia region related to the City’s services. the Social and Health Care 3 in Southeast Finland Customer computers can be District of South Karelia (Eksote) is used to access Lappeenranta’s responsible for these. A border city: 70 km of online services, and the customer the city’s boundaries run advisors are on hand if help is General information about along the border between needed. Lappeenranta from the 4 Finland and Russia tourist information service Winkki and the Joutseno branch Lappeenranta Tourist Information can provide general guidance on Image: Generaxion Neighbouring munici- serves locals as well as tourists. palities: Luumäki, Lemi, matters such as: It is located in the IsoKristiina Taipalsaari, Ruokolahti, 5 Imatra and Miehikkälä leisure services shopping centre, and there is also sports and culture an information point near the Lappeenranta is Finland’s Earth Hour Capital, Distances: sandcastle area in the summer. field and space reservations a verdant and vibrant university city with over Helsinki 221 km Lappeenranta Tourist Information Welcome to St Petersburg 195 km daycare and education can also be contacted by phone, 70,000 residents. Lappeenranta is full of energy, 6 Lahti 148 km email, Facebook and Instagram. bold thinking and international expertise. The Vyborg 55 km building a house The tourist information service Imatra 35 km Lappeenranta, city is a pioneer of renewable energy and a clean parking provides information about Lappeenranta, tourist attractions, environment. It is the regional centre of South Discover the city There is also a range of events and services free of charge. Karelia, located in Southeast Finland on the border on the map service: YOUR NEW kartta.lappeenranta.fi/IMS/en targeted services, including: It also provides guidance and tips between the EU and Russia. The journey from on the stunning hiking and outdoor Buying and topping up Waltti Helsinki takes about two hours. activities in the area and much For the latest information, see travel cards (also available in HOMETOWN lappeenranta.fi/en more besides. The tourist infor- Joutseno) mation service provides advice on Environmentally friendly values are the urban structure enables city living on museums, city theatre and orchestra, Buying tickets to the city general matters related to Lap- driving force behind Lappeenranta’s the shores of Lake Saimaa, Finland’s and a wide range of events and activi- theatre and orchestra peenranta, such as where various development and strategy, and they largest lake, surrounded by nature. ties. The diverse and extensive network services can be found. Brochures underpin the vitality of the region. People in Lappeenranta have more of sports facilities encourages resi- and maps are also available. Climate-friendliness is a common cause time to spend on the things that matter dents to maintain an active lifestyle. for us in Lappeenranta. Residents, the to them because everything is close People in Lappeenranta are treated local authorities, companies and other at hand: Lake Saimaa, lush forests, as individuals, but they take action as a actors have joined forces to turn talk hobbies, shopping opportunities, and community. The child-friendly city has ABOUT THIS MAGAZINE into tangible, meaningful climate action. other high-quality services for everyday a strong culture of working together, WINKKI AT THE CITY HALL TOURIST INFORMATION The WWF selected Lappeenranta living are all within reach. and children, young people, adults, PUBLISHER City of Lappeenranta, 2021 Villimiehenkatu 1, Brahenkatu 5, CONTENT PRODUCTION The City of 53100 Lappeenranta 53100 Lappeenranta as Finland’s Earth Hour Capital (2014 Children and young people mature local entities and entrepreneurs all Lappeenranta’s communication and tel. +358 5 616 2220 (IsoKristiina shopping centre) and 2016), and it was ranked as one of and develop their own understanding of participate in building the hometown marketing team in cooperation with the local authority divisions, municipally- [email protected] tel. +358 5 667 788, the greenest cities with under 100,000 the world in the city’s safe and adaptive they share and ensuring it has a strong owned companies and the Social and Usually open Mon–Fri, [email protected] residents in Europe when it won the learning environments. Lappeenranta future. The built-up areas within the Health Care District of South Karelia 8:30 am–4:30 pm Customer service is available in (Eksote). PRODUCER Sami Soljansaari, European Green Leaf Award in 2021. Junior University encourages young city’s boundaries have their own local [email protected] Customer service is available in Finnish, English and Russian Every eco-friendly choice, no matter people to progress further along their councils where individual residents, COVER IMAGES Arttu Muukkonen Finnish and English Usually open Mon–Fri, 10 am–5 pm and Generaxion Oy IMAGES City of Sat 10 am–4 pm how big or small, makes a difference. learning pathways at the universities on residents’ associations and other Lappeenranta (unless otherwise stated) WINKKI IN JOUTSENO For further information or to access That is why it is important for residents the Skinnarila campus. These institutions actors can make their voices heard and DESIGN AND LAYOUT Generaxion Oy Keskuskatu 2, 54100 Joutseno DISTRIBUTION Juulia Hämäläinen, Lappeenranta Tourist Information’s tel. +358 5 616 0220 to be heading in the same direction on generate a stream of ideas and expertise share their ideas and opinions, coming [email protected] social media channels, see [email protected] our shared path towards a more sus- to satisfy the needs of enterprises. together to drive issues forward on a visitlappeenranta.fi/en The publisher accepts no responsibility Usually open Mon–Thu, 10 am–7 pm tainable living environment. Lappeenranta is the cradle of Karelian broad front. Everyone is welcome to for any changes that may occur after the and Fri, 10 am–3 pm magazine is published. In Lappeenranta, nature and the built culture, offering cultural experiences participate in their local council and join Customer service is available in CONTACT DETAILS FOR CITY environment go hand in hand, and the for all the senses thanks to its libraries, the debate in Finnish. Finnish and English SERVICES: lappeenranta.fi/en 2 lappeenranta.fi/en • visitlappeenranta.fi/en lappeenranta.fi/en • visitlappeenranta.fi/en 3 Image: Generaxion Image: city centre. For example, the city hall is Large animals are treated at the only a 15-minute walk from the railway places they are kept, while small animals station. There are also good public should be brought to the veterinary transport connections from the station. surgery. Further information: vr.fi/en and Appointments for pets can be made matkahuolto.fi/en by calling the vet directly during the There are plenty of parking spaces telephone hour from 8 am to 9 am. in Lappeenranta, both streetside and An emergency veterinary service in parking garages in the city centre. is available for urgent cases in the Further information (in Finnish): evenings and at nights and weekends. williparkki.fi The contact details are on the City’s website. Environmental protection There are dedicated dog parks The Lappeenranta Region Environ- around the city and a dog bathing spot mental Office supervises and pro- at Myllysaari. RESIDENTS’ motes environmental protection and environ mental health in the region. The Social and health Environmental Office provides advice care services on water and nature conservation, as The Social and Health Care District of SERVICES well as housing matters, such as the South Karelia (Eksote) provides public Lappeenranta offers a bit of everything maintenance of domestic water wells social and health care services for in one place: lake scenery, a vibrant city and housing health. Lappeenranta residents. centre and peaceful countryside. The Environmental Office monitors The services include health and the quality of the air, groundwater, wellbeing centres, a hospital, dental surface water and bathing water. You care, school and student health care, can contact the Environmental Office maternal health centres, mental health in matters such as environmental services, substance abuse services, Images: Arttu Muukkonen, Generaxion, Etelä-Karjalan Jätehuolto Oy contamination or littering or if you social services, rehabilitation, services suspect that a food product is unsafe. for elderly and disabled people, integra- Environmental protection tips are tion and immigration work. available at greenreality.fi/en During the daytime, the services In addition to the city centre, Lappeen- choose to live in a flat near the city rental and right-of-occupancy homes in Electricity, water and heat available at health and wellbeing centres