Karnataka Integrated Urban Water Management Investment Program (Tranche 2)

Semi-Annual Social Monitoring Report

Project Number: 43253-027

Period: August 2019 – January 2020 Submission Date: April 2020

IND: Karnataka Integrated Urban Water Management Investment Program (Tranche 2)

Prepared by Karnataka Urban Infrastructure Development and Finance Corporation, Government of Karnataka for the Asian Development Bank.

This social monitoring report is a document of the borrower. The views expressed herein do not necessarily represent those of ADB's Board of Directors, management, or staff, and may be preliminary in nature. Your attention is directed to the “terms of use” section of this website.

In preparing any country program or strategy, financing any project, or by making any designation of or reference to a particular territory or geographic area in this document, the Asian Development Bank does not intend to make any judgments as to the legal or other status of any territory or area.

KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

ABBREVIATIONS

ADB : Asian Development Bank BPL : Below Poverty Line CMC : City Municipal Council DDR : Due Diligence Report Gol : Government of India GoK : Government of Karnataka GRC : Grievances Redressal Committee KUIDFC : Karnataka Urban Infrastructure Development and Finance Corporation KIUWMIP : Karnataka Integrated Urban Water Management Investment Program lpcd : Liters Per Capita per Day NGO : Non-Government Organization O&M : Operations and Maintenance PMU : Program Management Unit RoW : Right of Way RP : Resettlement Plan STP : Sewage Treatment Plant ULB : Urban Local Body WTP : Water Treatment Plant

ADB KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

Contents

1. PROJECT DESCRIPTION ...... 1 2. PROJECT BACKGROUND (SOCIAL SAFEGUARDS) ...... 6 3. PUBLIC PARTICIPATION AND CONSULTATIONS ...... 15 4. GRIEVANCE REDRESS MECHANISM (GRM) ...... 29 5. INSTITUTIONAL ARRANGEMENTS ...... 30 6. CAPACITY BUILDING ...... 31 7. FOLLOW UP ACTION, RECOMMENDATIONS AND DISCLOSURE ...... 31

LIST OF TABLES

TABLE 1: Subprojects under KUIWMIP Tranche 2 ...... 2

Table 2: Safeguard components and impact for Sub Projects ...... 9

Table 3: Total Public Consultations Conducted in Tranche 2 ...... 15

Table 4: Public Consultations across Tranche 2 Subproject Areas ...... 17

Table 5: Grievances Registerd Status (July 2019- Jan 2020) ...... 29

LIST OF ANNEXURES

Annexure 1: Tender Notification and Expression of Interest for Third Party Reports ...32

Annexure 2: Quotations for Skill Training for Affected Persons in Kundapura ...... 37

Annexure 3: Minutes of Public Consultations ...... 43

Annexure 4: Public Consultation Action Plan...... 190

Annexure 5: Grievance redressal ...... 228

Annexure 6: Capacity Building Workshops ...... 235

ADB KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

1. PROJECT DESCRIPTION

1. Karnataka is one of the most water stressed states in India with approximately 54% of the geographical area declared as drought prone.1 ADB is assisting the state to improve water resources management in selected urban areas of the Upper Tungabhadra sub-basin. 2. The Karnataka Integrated Urban Water Management Investment Program (KIUWMIP, the Program) was initiated by the Asian Development Bank (ADB) with the Government of India (GoI) on Dec 30th 2014 to improve water resource management in urban areas in a holistic and sustainable manner consistent with the principles of Integrated Water Resources Management (IWRM). Investment support is being provided to modernize and expand urban water supply and sanitation (UWSS), and strengthen institutions to improve water use efficiency, productivity, and sustainability. Assistance under the first phase was used to expand and upgrade water supply and sanitation infrastructure in three towns - Byadagi, Davanagere, and Harihara. The second phase is focused on the major urban centers of coastal Karnataka namely Mangalore and Puttur of Dakshina Kannada District, and Udupi and Kundapura in Udupi District. 3. As part of Tranche 2 of KUIWMIP, five subprojects have been identified- the expansion of urban water supply in Mangalore, Puttur, Udupi and Kundapura and the expansion of urban sanitation infrastructure in Mangalore and strengthening of relevant institutions to make them efficient, accountable and responsive. Details of these subprojects and the progress made (physical) between July 2019 and January 2020 are listed below:

1 Karnataka State Action Plan on Climate Change, 2015.

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TABLE 1: SUBPROJECTS UNDER KUIWMIP TRANCHE 2 Package Components/List of Works Type of Status of Implementation Contract Status If On-going Construction Number and Contract (specify if Preliminary Design, (specify if under %Physical Expected City (specify if DBO, Detailed Design, On-going bidding or Progress Completion DB or civil Construction, Completed contract Date works) Works, or O&M phase)2 awarded) 02MNG02 • Replacement of existing 750 Civil Works On-going Construction Contract 60.45% 05.03.2021 mm dia CI pumping main with Awarded: Improvement 1100 mm dia DI-K9 pipe( 06.06.2018 of Urban 7.60km) from wet well-3 Sanitation i Kudroli to Kavoor STP. Mangalore • Replacement of existing 600 mm dia CI pumping main with 900 mm dia DI-K9 pipe ( 0.95 km) from wet well-4 at Kandathpalli to wet well-3 at Kudroli.

• Replacement of existing 225mm dia CI pumping main with 450 mm dia DI-K9 pipe (1.7 km) from wet well-6 Mulihitlu to ridge manhole near Casia Church.

• Replacement of existing 450 mm dia CI pumping main with 450 mm dia DI-K9 pipe ( 1.1

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02KDP01 • Laying of clear water feeder Civil Works and On-going Construction Contract 76.48% 22.01.2028 expansion of muns of 200Mn dia for 4.8 services awarded: urban water Kms to OHT at Kodi. 19.12.2017 supply • Construction of 2 OHTs total Kundapura capacity 0.9ML. (5LL at Halekote and 4LL at Kodi ) • Laying of Distribution network for 31.64 kms of HDPE&DI pipes. • Replacement of non- functioning water for existing connection and providing new water supply connection of 2250 to un- covered households with class B Multi jet water meters. • Providing 15 Nos of 24X7 Water flow meters • O & M for 8 years.

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Package Components/List of Works Type of Status of Implementation Contract Status If On-going Construction Number and Contract (specify if Preliminary Design, (specify if under %Physical Expected City (specify if DBO, Detailed Design, On-going bidding or Progress Completion DB or civil Construction, Completed contract Date works) Works, or O&M phase)2 awarded) 02PTR01 • up gradation of Civil Works and Design and Validation and Contract 14.69% 19.07.2030 expansion of electromechanical services construction awarded: (Phase -4) urban water equipment’s in Jack well 16.11.2018 supply • 400 mm dia DI Pipe Raw Puttur Water Pumping Main – 1.68 Kms from Jack well to proposed WTP • Construction of 8.7 MLD WTP at Nekkilady • 400 mm dia DI pipe clear water transmission main from WTP to MBR at Thenkila for 12.42 Kms • Clear Water Feeder Mains for 5.06 Kms for OHTs • Construction of 6 OHTs & 2 GLSRs of total capacity 4.55 ML • Laying of Distribution network for 142.66 kms of HDPE & DI pipes • Replacement of non- functioning 9226 water meters for existing connections and providing new water supply connections of 4500 to un-covered households with Class B MultiJet water meters

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02UDP01 • 8.07 kms clear water feeder Civil Works and Design and Validation and Contract 17.51% 15.08.2030 expansion of mains services construction awarded: (Phase -4) urban water • 7 OHTs 16.11.2018 supply • 358.17 kms distribution net Udupi work • 15000 HSC with Class B MultiJet Water Meters • SCADA • O&M for 8 years 02MNG01 • Construction of 24X7 & Civil Works and Design and Validation Phase Awarded on - - expansion of Distribution Network - services 24.12.2019 urban water Operator assisted in supply Mangalore Mangalore

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2. PROJECT BACKGROUND (SOCIAL SAFEGUARDS)

2.1 MANGALORE SEWERAGE- 02MNG02

4. Preliminary surveys were conducted between 2016 and 2019 along the alignment of the sub project to identify persons that could be affected by the project.

5. The surveys confirmed that the pumping main alignment is along the existing right-or- way (ROW), and that there is no land acquisition. The pipeline for the Mangalore UGD works is passing through a private property in Kudroli (Bharat Beedi Works, an industry). The owners of the property have given permission for the pipeline to pass through their site. A Third Party Report is currently being facilitated. See Annexure 1 for tender documents related to engagement of third party.

6. A transect walk was conducted between 20th Nov and 10th Dec 2016 and surveys were conducted from Nov 5-21, 2018 and June 4, 2019 along the Kandathpalli wet well to Kudroli (wet well 4 to 3), Kudroli wet well to Mullakadu - Kavoor STP (wet well 3 to Mullakadu STP), Urva market - Ashok Nagar Road junction, and (iv) the Mulihithlu road areas. A survey in Nov 2019 indicated potential temporary income loss by the subproject. In line with ADB and GOI policy, impact will be minimized through the implementation of traffic management plans and simple mitigation measures such as provision of access planks and barricading for safety. A resurvey and public consultation was conducted Feb 2020. to reconfirm the assessment based on final detailed design and detailed measurement survey and are presented in a separate Resettlement Plan. It will be reported in the updated draft Resettlement Plan for the subproject.

2.2 MANGALORE WATER SUPPLY 02MNG01

7. This sub project has been awarded in Dec 2019. Details will be added post design validation.

2.3 PUTTUR WATER SUPPLY 02PTR01

8. Water Supply Network: Site verification was conducted 1st February to 30th March 2016 and again in October 2017 along the project alignment. The water supply network is aligned along 142.66 km of the ROW of city roads. Diameters of the pipelines vary from 75 mm to 250 mm HDPE pipes along ROW of 3-5 meters. The width of the road cutting will be restricted to 0.6 meter along the center of the roads and will not affect local residents and businesses. The surveys indicate that there is no land acquisition or temporary impacts along the water distribution alignment.

9. Bulk Water Supply. The bulk water alignment stretches across two sections; from the jack well to the WTP. 400 mm dia, DI K9 class pipes will be laid along 1.68 km of the Uppinangadi- Puttur road, a major district road (ROW > 5 m) - the road is mainly a connector with scattered households at a distance from the road. The next section is from the WTP at 34 Nekkiladi village to the GLSR at Tenkila (KHB Land) along the Uppinangadi- Puttur road up to the Urlandy junction (a major district road) and the State High way from the Bolwar junction to Tenkila. The ROW of these roads is more than 5 meters and the roads do not pass through business or busy areas. Full

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closure of roads is not envisaged and it will be possible to maintain access to shops and businesses. Disruptions to livelihood are not anticipated. No land acquisition or temporary impacts are expected along this alignment.

10. The bulk water component also includes the construction of a WTP, 6 ELSRs and 2 GLSRs. A total of 1.79 hectares (Ha) of land is required for these properties. All sites are government/ ULB owned, vacant and unused. Construction of sub components will not affect any people. The DDR (due diligence report) presents self-certification of land ownership of the six proposed OHTs by the ULB. Copies of land ownership/transfer records for all sites OHT sites are available with the ULB.

11. A vacant site (0.653 ha) has been purchased from the Karnataka Housing Board (KHB) for the construction of a 20 lakh litres GLSR. As per the survey conducted in Oct 2017, the land is vacant and unused. The Karnataka Housing Board (GOK) retains 1.33 ha after the purchase. The purchase does not include the loss of any structures or crops/ trees and does not have any involuntary resettlement impacts. The DDR presents correspondence and transfer deeds for the site.

2.4 UDUPI WATER SUPPLY 02UDP01

12. A joint site visit was carried out by the ULB engineers, resettlement specialist and design engineer of the consultants’ team from the 1 April 2016 to 30 May 2016 along alignment. The site verification indicates that all components of the water supply sub project are either located on vacant government land or along the existing right of way (ROW) of the city roads. All seven of the OHT sites are owned by the ULB, are vacant, unused and available for construction. There are no social impacts associated with the sites. A total of seven hawkers and vendors were identified during the transect walk on 9 August 2017 as temporarily affected during the project. However, with a change in alignment in the updated DPR, four vendors along Lombard road are no longer affected. There may be a possibility of three vendors affected along along Poornaprajna Road. Details on the possibly affected persons are presented in the Resettlement Plan.

13. A site inspection was conducted along the alignment of the associated projects (AMRUT and State) on 9 October 2017 to verify that the alignment would not adversely affect villages either temporarily or permanently. The visit verified that villages do not lie along the alignment (which follows the road) and for the settlements along the road, there will be no major impacts to either pedestrians, businesses or employees.

2.5 KUNDAPURA WATER SUPPLY 02KDP01

14. In order to identify the potential social impacts of the project, a joint field visit was carried out by the urban local body (ULB) engineers, a resettlement specialist and the design engineer of the consultant team from the 1st April 2016 to 30th May 2016 to all sites and alignments. The site visit indicates that all components of the water supply sub project are either located on vacant government land or along the existing right-of-way (ROW) of public roads. No involuntary land acquisition is required.

15. Consultations were held the three affected persons to understand their interest and abilities and type of skill training they wish to undergo and potential training institutes

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were identified in Sept 2019 and Dec 2019. Quotations have been received from the training institutes for skill development training to the PAPs. These quotations have been submitted to the Executive Engineer PIU Kundapura to release fees in November 2019. Copies of quotations and Letter to the EE are presented in Annexure 2.

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TABLE 2: SAFEGUARD COMPONENTS AND IMPACT FOR SUB PROJECTS

City Infrastructure Project Component Impact on land Affected Persons Remarks

(Ha)

Mangalore Sewerage Replacement of old Land donated by Preliminary surveys indicated The cutoff date for the survey, in line pumping mains for Bharat Beedi for 68 persons along the with Right to Fair Compensation and 02MNG02 zones 3- 7 of the city: pipeline to run through alignment could be affected Transparency in Land Acquisition 7.65 km from wet well property. See details with temporary loss of income Rehabilitation and Resettlement Act , No-3, Kudroli to STP for preparation of for 15 days during the 2013 (RFCTLARR) and ADB SPS Kavoor, 0.95 km from Third Party Report for construction period; 2009, is mentioned in RP. wet well No-4, the donation in Kandathpalli to wet well Annexure 1 A resurvey and public No-3, Kudroli; 1.7 km consultation was conducted

from wet well No-6, in Feb 2020 based on final Mulihitlu to ridge detailed design and detailed No land has been manhole near Morgan’s measurement survey and acquired for this gate; and 1.10 km from results are presented in a subproject wet well No-7, Jeppu, separate, updated RP. Bappal to ridge manhole near Yekkur

Mangalore Water Supply (i) 39.28 km clear water Design Validation in Design Validation in progress feeder mains from progress 02MNG01 master balancing reservoirs to OHTs/ GLSRs and replacement of 25.19 kms of existing CI clear water pipes. (ii) 14 OHTs and 2 GLSRs (iii) 7 Intermediate Pumping Stations (IPS) (iv)

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City Infrastructure Project Component Impact on land Affected Persons Remarks

(Ha)

982.80 kms uncovered areas and 405.93 kms of rider and parallel lines; (v) 11,031 new metered house service connections (HSC) and replacement of 78,969 existing HSC’s.

Puttur Water Supply (i)construction of a A total of 1.79 ha is None Copies of land ownership/transfer Water Treatment Plant required for the records for all sites OHT sites are 02PTR01 (WTP) of 8.7 MLD at subproject available with the ULB. See RP for Nekillady (ii) letter from ULB confirming ownership

construction of eight All lands required for of all lands service reservoirs at: this subproject are Mura, Shantinagra, owned by the Padnur, Karmala, CTO, government. Design validation stage and Darbe, Lingadagudda, 0.65 ha of vacant construction. Kabaka, Balnad unused land at Tenkila Helipad, Balnad has been purchased Kelyadi, Vitla Road, from Karnataka Seetigudda and Tenkila Housing Board (KHB) (iii)1.68 km of raw water for the construction of transmission lines at a 20 ll GLSR. Nekilady, (iv)17.48 km (including 5.06 km feeder mains) of clear water pumping mains, (v)142.66 km of new

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City Infrastructure Project Component Impact on land Affected Persons Remarks

(Ha)

distribution system pipeline(vi)4,500 new domestic water meters, replacement of 9,226 old house service connection meters and the installation of 29 new bulk water meters

Udupi Water Supply Under design Under design validation and Under design validation and (i)7.47 km clear water feeder mains from validation construction construction status due to the status of 02UDP01 the Baje WTP site GLSR to newly 0.34 Ha are required 3 vendors along the proposed OHTs (ii) alignment were identified as seven ELSR (iii) 358.16 for the seven ELSR’s. All lands required potentially affected during the km of distribution network (iv) belong to the ULB. construction period replacement of 18,423 See RP for letter from non-functioning water ULB confirming meters and 15,000 new ownership of all lands water supply 3.35 acres is required connections for a proposed WTP at Baje (an associated facility) The land is final stage of direct purchase.

Kundapura Water Supply (i) existing intake works A total of 4.47 ha is 3 persons were identified as Copies of land ownership/transfer and jack well at Jambu– required for the possibly affected at the OHT records for all sites OHT sites are 02KDP01 a diesel generator set site at Kodi with permanent available with the ULB. See RP for

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City Infrastructure Project Component Impact on land Affected Persons Remarks

(Ha)

for un-interrupted power subproject partial loss of income (loss of letter from ULB confirming ownership (ii) renovation of the coconut trees). All three are of all lands existing WTP (7.60 (0.04 ha for the OHT identified as vulnerable. All MLD) at Japthi (iii) at Halekote+ 0.08 ha three have been laying of 4.8 km feeder for the OHT at Kodi+ compensated as vulnerable

mains from existing 4.35 ha for the WTP at persons in accordance with clear water mains to the Japthi) Government of India and proposed OHT at Kodi ADB rules. They retain All lands required for (iv) construction of 2 access to the remaining 15 this subproject belong OHTs (total capacity of trees during and after the to the ULB 0.9 ML) (v) extension of construction of the ELSR. 31.64 km of distribution pipe lines. (vi) Metered Necessary action is being House Service taken. Details are presented Connections- in SSMR Jan-June 2019. replacement of 4,200 Consultations with the existing meters and affected persons were 2,250 new metered undertaken and potential HSC for un-covered training institutes identified in households. Sept 2019 as well as Dec 2019. Quotations from the training institutes for skill development training to the PAPs have been submitted to the Executive Engineer PIU Kundapura to release course fees for the training in November 2019. Copy of quotations and Letter to the

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City Infrastructure Project Component Impact on land Affected Persons Remarks

(Ha)

EE are presented in annexure 2.

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16. Consultation activities (as part of monitoring of DDR/RP) shall continue throughout the project implementation period to confirm that no resettlement issues remain unnoticed or un-addressed. 17. Construction stage- if income or livelihood opportunity of any individual is affected due to project activities, these will be identified through a livelihood survey. These businesses will be eligible for livelihood assistance. Those eligible for support will be provided assistance as detailed in the entitlement matrix. 18. Compensation eligibility is limited by a cut-off date as set for this project, which is the day of start of the detailed measurement / census and socioeconomic survey prior to commencement of the civil works. The Commissioner/Chief Officer of the concerned Project Town, Social Development Officer RPMU Mangalore in collaboration with contractor will identify the road sections where the construction activities will hinder access, resulting in income loss for permanent business structures, and an income survey of businesses along the relevant sections will be carried out. The first day of this survey will serve as the cut-off date. All businesses identified on the cut-off date will be entitled to compensation for their lost income based on the available records with ULB. In the absence of records, minimum wage rate suitably adjusted for inflation will be used. 19. Hawkers or businesses that settle in the affected areas after the cut-off date will not be eligible for compensation. They will, however, be given sufficient advance notice (at least 1 week) requesting them to vacate premises and dismantle affected temporary structures prior to subproject implementation. Contractors will provide shifting assistance to any vendors needing help and will ensure that there is no damage to their temporary structures/wares during shifting.

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3. PUBLIC PARTICIPATION AND CONSULTATIONS

20. Public consultation and information dissemination are continuous processes and needs to be pursued at every stage of the project. 21. In addition to the census and socio-economic surveys, formal and informal consultations have been carried out for sub-projects through public meetings, community discussions, interviews with key stakeholders and focus group discussions (FGDs). Consultations are meant to present details of the sub project to the public (especially those affected by the subproject), understand the views of the people affected by the project and to resolve issues related to impact on the community. The Executing Agency (EA) will ensure that APs and other stakeholders are informed and consulted about the sub-project, its impact, their entitlements and options, and allowed to participate actively in the development of the sub-project. The consultations are held with special emphasis on vulnerable groups. 22. A Public Consultation Action Plan was developed for all four cities (Mangalore, Puttur, Udupi and Kundapura) in May- June 2019. The Public Consultation Action Plan is presented in annexure 4 23. Forty public consultations were held across the four cities between 2015 and May 2019. Since June 2019, 54 public consultations have been held across wards in the four project towns. Of these, 17 were held in Mangalore, 19 in Puttur, 5 in Kundapura and 13 in Udupi.

TABLE 3: TOTAL PUBLIC CONSULTATIONS CONDUCTED IN TRANCHE 2

City 2015- Dec 2018- July 2019- Total Number of Women 2018 June 2019 Jan 2020 Attendees Attendees

8 32 1188 266 (22%) Mangalore 7 17

Puttur 4 1 19 24 910 327 (36%)

Udupi 2 10 13 25 953 231 (24%)

Kundapura 6 7 5 18 367 64 (17%)

24. In Mangalore, a total of 32 public consultations have been held across the wards and city. All the 17 held since June 2019 have been ward level consultations. Around 688 stakeholders have attended since June 2019. 182 (26%) of these were women.

25. In Puttur, 24 public consultations have been held since 2015 (four in 2018 and twenty in 2019). All except one (town level in 2018) were ward level meetings. In the 19 held since June 2019, 734 stakeholders attended, of which 275 (37%) were women.

26. In Udupi, 25 public consultations have been held since 2018; two were town level and four were held in en route villages. Since June 2019, 13 ward level public

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consultations have been held. Over 634 stakeholders attended of which 185 (29%) were women.

27. In Kundapura, eight public consultations have been held since 2015 (four have been town level with three to the General Body; four were held in 2015-16; two in 2018 and two more in 2019). 169 stakeholders attended these. 29 (17%) were women. Since June 2019, five ward level public consultations have been held. Over 198 stakeholders attended, of which 35 (17%) were women.

28. A summary of all the public consultations held since June 2019 are presented in the table below, which helped receive public feedback.

29. Minutes of the public consultations are attached in annexure 3.

30. Discussions were held in June 2019 with the AEs of the cities and the commissioners to facilitate public consultations in the city when the CAPRRC will come on board. Atleast 3-4 more ward level consultations per month are scheduled each month, once the CAPRRC is onboard.

31. Resettlement plans are available at government offices, ward offices and ULB offices and on ULB, KUIDFC and ADB websites.

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TABLE 4: PUBLIC CONSULTATIONS ACROSS TRANCHE 2 SUBPROJECT AREAS

Mangalore Wards – 60 (WS) and 12 Wards (UGD) Sl Ward Name & Number Date of PC Details of Participants Feedback No Male Female Officials Total

1 Bukkapatna (27&28) 29.5.19 26 7 11 44 Comments included contractor should hire skilled workers like plumbers and electricians and better quality cement; restoration of damaged utilities; reduce delays in closing the pits; proper sign boards be displayed to avoid accidents and inconveniences to public; spot inspection should be carried out by KUIDFC Officials

2 Ashoknagar (26) 31.5.19 48 03 11 62 Damaged Manholes are not been restored after execution of pipe line works; complete the UGD pipeline works and restore the road simultaneously; break the existing sewer PVC line across the culvert, divert sewer line from existing manhole to nalla through UPVC line behind the side walls of the culvert; connect the existing road side drains to nalla by opening in side walls of the culvert, raise culvert top slab level by 6 inches above from the existing road level, access for pedestrians needed

3 Padeel (51) 3.6.19 40 16 10 67 Comments included that officers regularly supervise the civil works, complete UGD works done under KUDCEMP 17 years ago; road restoration work, hire skilled workers like plumbers and electricians, pot holes should be properly closed and when construction/road restoration work is in progress, proper sign boards be displayed to avoid accidents and inconvenience to public

4 Kavoor (18) 3,6.19 57 10 10 77 1st stage of ADB project the UGD pipes laid and damaged at Kavoor –rectify; no UGD-HSC connections at Shivanagar; damage of the existing sewer lines- Kavoor lake is contaminated -no action has been taken so far in spite repeated reminders; lack of coordination between the city corporation and the officials of KUIDFC while implementing works; drainage being laid after

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concreting of roads- waste of public money; compulsory participation of corporation officials in the next meeting; In Kudroli the alignment of old line not followed and is proposed in busy road; complaints made to Prime Minister’s office- no reply; at Kavoor STP, trench open for a month -causes inconvenience to the public; provision for payment of water bill on line/bank like Mangalore One /Karnataka One -not functioning- rectify; timely implementation and regular public consultation of the project required; water and sewer lines and water lines interlinked in places- rectify; installation of name boards with details of the contractor, project cost, start and completion date at the public places; in low lying area, storm water flowing into houses- officials are not responding in spite of repeated requests; No coordination between various departments for project- why; sewer line constructed behind Satish Bar- overflowing the retaining wall to low lying areas- rectify; control the huge leakage of water; organize more public consultation meetings with MCC officials; provide prior notices regarding consultations.

5 Velentia (48) 4.6.19 12 03 07 22 effective and timely implementation of the pending works , restoration of road with proper repair of damaged utilities, KUDSEM UGD network not completed, causing contamination, illegal tap connections should be identified and disconnected immediately; information should be disseminated regularly

6 Jappinamogru(54) 6.6.19 26 25 7 58 Officials need to include missing links of UGD works of KUDCEMP; inclusion of new UGD line for the ward- take to higher officials for approval

7 Konchadi(23) 7.6.19 21 15 7 43 Complaints against officials of the MCC for not participating in the meeting and not addressing infrastructure issues in spite of repeated reminders; non provision of UGD pipelines in Kottarachowki; precautionary measures UGD pipeline along the 50 meters stretch of Konchadi; will proposed UGD pipeline will be laid below the storm water drain; initiate rainwater harvesting methods for houses; in Mullakattu, the contractor has laid a tar road instead of concrete- rectify; no UGD connection for 50-60 households at Lohitnagar (Gullachilaka) Kuntikana Nikkelgudda- provide; details of officials in-charge, contractor and display contract details in prominent places; disseminate

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detailed project information to the public in the next meeting

8 Bikampady (10) 24.07.19 21 02 9 32 Rectify the existing UGD system, open wells at Kudumbooru rehabilitation center have been contaminated; provision of UGD system in the proposed industrial area to maintain hygiene in the surrounding area.

9 Kulai (8) 26.07.19 19 03 8 30 Officials need to include the Missing links of UGD works of KUDCEMP; inclusion of new UGD line for the ward; take to higher officials for approval.

10 Idya-1 (6) 31.07.19 28 10 10 48 UGD works undertaken during KUDCEMP were incomplete, leading to various environmental hazards; rectify the existing UGD open wells which are contaminated. severe leakages in the existing sewer lines leading to the accumulation of solid waste; closure of un-authorized water supply connections

11 Katipalla (4) 07.08.19 30 09 11 50 construct a retaining wall along nalla at catchment-6 of Surathkal to avoid erosion and overflow of nalla; stop the over flowing manhole at catchment-9 near Naghabana Katipalla, Surathkal; replace over flowing manhole at catchment-8 near Chaithanya school Chokkabettu, Surathkal; lay new sewer line near Vishwanath Temple, Katipalla; clean the contaminated open well at Catchment-9, Katipalla; .new pipe joints are not properly connected to the old pipes at Catchment-8- Bollaje, Surathkal; dissatisfied with the construction and maintenance of the existing UGD by MCC

12 Dongarakeri (42) 08.08.19 11 00 10 21 rectify UGD works of KUDCEMP; gaps in the survey undertaken- conduct new survey for assessment of levels; UGD lines laid at Kudroli are frequently blocked; why are the roads being cut repeatedly; parts of ward No. 12 & 13 of Bendoor wetwell to Dongarakeri are not covered by water supply; UGD line for their ward be included in the project

13 Meenakaliya (11) 19.08.19 31 02 06 39 Effective and timely implementation of the pending works , restoration of road with proper repair of damaged utilities, illegal tap connections should be identified and disconnected immediately; information should be disseminated

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regularly

14 Kulai (09) 29.08.19 30 10 07 47 Officials need to include missing links of UGD works of KUDCEMP; inclusion of new UGD line for the ward- take to higher officials for approval.

15 Bengre(60) 9.9.19 27 20 04 51 Preparation of report in English under progress

16 Tiruvail (20) 26.9.19 52 32 08 92 Preparation of report in English under progress

17 Derebail and Kodikal 4.10.19 27 15 17 59 Preparation of report in English under progress (25&17)

Total 506 182 153 842 26 % female participation

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Puttur Project Town

Sl No Ward Name & Number Date of PC Details of Participants Remarks

Male Female Officials Total

1 Cheluvammanakatte (5) 31.5.19 36 9 9 54 Repair lapses of water supply works of 1st phase under KUDCEMP; details of the project; water meters- costs, water tariff structure; continuous pressurized water for elevated areas; steps taken for retaining existing bore well connections; HSC connections; absence of Chief Officer

2 Jadekallu (9) 7.6.19 14 18 8 38 Implement project as pilot- rectify mistakes and drawbacks in other wards based on pilot; repair works as soon as possible so that wastage of water is reduced; water tariff rates; previous ADB project is of low quality- use good quality pipes for the proposed project; during rainy season, existing overhead tanks over flow- rectify situation.

3 Lingadagudda (1) 28.6.19 27 09 11 47 Provide alternative power supply to maintain the water supply system on a continuous basis; information on installation of new water meters, quality of the pipes

4 Kemminje-4 Ward-28 03.07.19 25 25 10 60 any new plan for improvement of the water source at Kumaradhara Dam; damaged water pipes should be repaired immediately; water tariff under the proposed project; immediate restoration of the road; request water supply for 3 or 4 hours per day; details of the new OHTs construction

5 Kasaba -6 Urlandi Satyanarayana 09.07.19 29 12 06 47 status of existing bore wells; elevated areas do not get any water Katte(15) from the existing pipe line laid under the previous project- ensure sufficient water under the proposed project; road restoration; equal and equitable distribution of water

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6 Kasaba-10 (19) Parladka 15.07.19 24 33 07 64 curbing the power crisis; water for elevated area; first stage of ADB water project promised sufficient water but severe shortage of water today; mechanism to ensure good quality of materials used; poor quality of water in some of the bore wells- urged officials to provide potable water under the proposed project

7 Balnad (31) 24.07.19 60 06 10 76 Timeline of the project; mitigation of explosion due to pressurized water pipes; scarcity of water in the Kumaradhara river itself

8 Aryapu - 1 (29) 26.07.19 17 - 05 22 mechanism for supply of water for the multi-storied buildings under the new project; time line; mechanism for controlling wastage; provision of free water supply to the religious institutions; mechanism for pressurized supply of water to the higher elevated regions; replacement of old rusted gate at existing OHT; sufficient water supply from the Beeramale OHT to the Golikatte area; construction of new OHT for the ward; supply of water from Kumaradhara river to the existing bore wells separately; poor garbage collection; water tariff

9 Chikkamadnur (07) 31.07.19 14 13 04 31 Provide alternative power supply to maintain the water supply system on a continuous basis; acute shortage of water in the zone 1 as it is elevated; water scarcity in the original water source at Nekkilady; information on installation of new water meters, quality of the pipes.

10 Chikkamadnur -2 (08) 09.08.19 18 11 06 35 How to raise complaints regarding water shortage; elevated regions facing water shortage; provision for replacement of existing water meters; mechanisms for power problems; mitigation measures for unauthorized water connections; need for proper roads.

11 Padeel,Kasaba – 3 (12) 22.08.19 31 09 10 50 Procedures for payment of water tariff bills; solutions for unauthorized water supply connections; total cost of project, provision for road restoration; alternative plans for supply of power

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during intermittent supply; purification of water process; pro poor water supply

12 Kemminje- Ward No: 26, 27.08.19 14 06 06 26 Preparation of report in English is under progress

13 Kemminje-ward-25 31.08.19 36 20 05 61 Preparation of report in English is under progress

14 07-Kasaba-16 19.9.19 10 23 10 44 Preparation of report in English is under progress

15 23-Kasaba-14 21.9.19 23 03 06 35 Preparation of report in English is under progress

16 30-Aryapu-2 24.9.19 27 14 08 49 Preparation of report in English is under progress

17 14-Kasaba-5 26.9.19 09 19 04 32 Preparation of report in English is under progress

18 21-Kasaba-12 27.10.19 22 30 04 56 Preparation of report in English is under progress

19 20-Tenkila 7.11.19 23 15 05 43 Preparation of report in English is under progress

Total 27.08.19 459 275 134 870 37% female attendance

Wards Covered: 20+7=27

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Kundapura Project Town

Sl No Ward Name & Date of WLPC Details of Participants Remarks Number Male Female Officials Total

1 Kodi (14) 29.5.19 53 06 12 71 delay in restoration of road in spite of repeated reminders and fatal accidents; delay on closure of wall chamber; repair of the damaged distribution pipe line; not responding to the damaged pipeline; remove interlocking on masjid road to avoid inconvenience to public ;absence of Chief Officer.

2 North Kodi(14&15) 30.5.19 24 06 14 44 delay in closing pits opened for laying the pipes in spite of repeating reminders- 2-3 boys had an accident; Poor quality of restoration of roads- restoration of main road be done 1mtr on both the sides of the road; tar not mixed as per required quality for road asphalt; 20 mtr concrete road has been damaged- restoration; restoration of road before monsoon; curing process not as per the contractual obligations; maintain more thickness in the tar road at road turnings; need to pay for HSC, water tariff after installation of water meter; absence of Chief Officer

3 Kundeshwara (10) 1.6.19 42 02 9 54 Provision for taps for public in prominent places like bus stand, schools, anganawadis, public toilets and on some roads for the benefit of public; provision of drinking water for poor migrant households; all shops along Mahalaxmi drug house road facing air pollution, dust due to digging pits for laying of pipe line- not rectified despite complaints; fraudulent collection of money from the households while installing water meters- take action; false assurances of installation of boxes given on Honakeri road- rectify; delay in ward level public consultations; failure to display project information board in public places; failure in basic safety measures during the works like unscientific blasting of concrete blocks; no cleaning the roads after digging; interlock are not been placed as per the contract conditions and filled with mud; interlock has been closed at Sait building; big pit at church road must be filled- affects children; due to lack of information provided to BSNL before

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civil works, entire city is facing fluctuations in network; crack at Barekatte bridge has not been filled to date; drinking water pipe is damaged and mixes with sever lanes; due date to be specified for laying of interlocks; proper restoration of roads, before monsoons; proper revetment as per the procedure; maintenance of quality

4 7 & 8 3.6.19 09 20 10 39 why meter boxes not being provided for the newly installed water meter- AEE PIU instructed the contractor to attend issue; contractor promised to resolve next day; dispute between two families about laying the pipe line for 24x7 water supply-resolving the issue- Chief Officer of TMC, Kundapura promised to visit site, discuss issue with both families and resolve the issue- 24x7 water supply HSC will be provided to both families; how 24x7 water supply would be maintained in rainy season power cuts-AEE replied that diesel generator proposed to ensure uninterrupted power supply; procedure to get HSC in 24x7 water supply- Chief Officer explained the procedure; when civil works will be implemented in their area- contractor replied that civil works will be started shortly and information will be provided in advance; can two connections be provided separately for two families in the same building-AEE PIU Kundapura replied that separate door no. will have separate connections; delay in restoration of interlocks- contractor promised that restoration of interlocks immediately.

5 Ferry Ward-01 27.08.19 35 01 11 47 Preparation of report is under progress

Total 163 35 56 255 14 % female participation

Wards Covered: 7+9=16

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Udupi Project Town (35 wards)

Sl Ward Name & Date of Details of Participants Remarks No Number WLPC Male Femal Official Total e s

1 19.08.19 20 04 09 33 What is the proposed project period and how you planned to bring water from Kakkunje (11) Varahi River to Udupi city; Baje area has tremendous water depletion; will the pipelines pass through private lands to bring water to Udupi; population considered for the proposed project; is loan taken from ADB for all 03 packages; better to limit the water supply to Kakkunje only from proposed water tank; difficult to keep faith in this proposed project because of failure of previous projects.

2 Karamballi (12) 19.08.19 23 05 13 40 How many OHTs are planned in Udupi under the proposed project? Hours of water supply per day? mechanism to fix water tariff for multi storied buildings? Measures for water tariff for domestic and commercial users; instead of Varahi River, may be better to construct a barrage at Swarna River; are you providing water to the existing as well as new consumers; will this project serves only Municipal areas; what type of water meter will be installed and is there any provision for prepaid facility to pay the bill?

3 Bailuru (31) 20.08.19 66 39 11 116 Details of the project; restoration work; difficulty to keep faith in proposed project because of failure of previous projects; maintain public consultations; water shortage

4 Kinnimulki(32) 20.8.19 18 09 08 35 area of Kinnarpadi is elevated and doesn’t get proper water pressure- resolve; construct an OHT in Kinnimulki ward to avoid a water crisis; UGD works not maintained and over flowing is taking place in heavy rains- resolve

5 Gopalapuram (10) 26.08.19 34 03 13 50 Is there any pipeline connection to Santhekatte-Gopalapura from Manipal GLSR; no water supply to Nayampalli and shanthivana areas near National Highway; Gopalapura should not face shortfall of water by providing water to nearby

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villages; is payment required for installation of new water meter? when will the new water meters be installed; multi -storied buildings with 2-3 bore wells causing water depletion- what remedy

6 Subramanyanagar(9 26.08.19 26 28 14 68 Water supply to Udupi city from the Varahi River through pipeline or open canal? ) Why not consider nearby Seeta and Madisalu Rivers instead of Varahi? How many open wells are in Udupi and how many are functioning? Wouldn’t it be better to take a grant from State or central government instead of a borrowing loan from ADB?

7 Moodu 29.08.19 18 11 12 41 Procedures for the new HSC; methodology for fixing water slabs and tariff; Perumpalli(13) directions for getting water directly from pumps; water pressure for the proposed project; some areas like Kappanje etc., of Perampalli ward don not get sufficient water due to leakages and damages; will provide land for the proposed OHT; tariff should not burden the community; focus on resolving day to day grievances; intermittent water supply at midnight maximum 1 hour only; no communication in advance regarding water supply hours; CMC has not repaired street lights and damaged road for the last 8 months

8 Nittur (08) 29.08.19 48 25 11 84 water slab and tariff system of the proposed project; level of water pressure to be maintained; steps for House Service Connections (HSC); details of the project for the ward; upgrading management skills of urban local body; create awareness in community on water management; grievance redressal mechanism; water handling practices- rain water harvesting

9 Ajjarakadu & 09.09.19 58 13 09 80 Preparation of report in English is under progress Shirabedu (33&34)

10 Parakala (15&16) 18.09.19 47 07 08 62 Preparation of report in English is under progress

11 Saralebettu& 21.09.19 25 10 08 43 Preparation of report in English is under progress Eshwarnagar

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(17&14)

12 Manipal (18) 03.10.19 45 23 07 75 Preparation of report in English is under progress

13 Sagri(09) 04.10.19 21 08 08 37 Preparation of report in English is under progress

Total 449 185 131 764 24 % of Women Participation

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4. GRIEVANCE REDRESS MECHANISM (GRM)

32. As per the orders of Joint Managing Director KUIDFC, an Official Memorandum dated 28th June 2017 was issued for the concerned for formation of project specific grievance redress mechanism (GRM). A copy of Official Memorandum is available in the RP/ DDR of each subproject. The GRC (Grievance Redressal Committee) has been established to receive, evaluate and facilitate concerns of, complaints and grievances of the affected persons in relation to project’s social and environmental performances. The main objective of the GRM is to provide time bound action and transparent mechanisms to resolve social and environment concerns. 33. There are multiple means of registering grievances and complaints by dropping grievance forms in complaint/ suggestion boxes at accessible locations, or through telephone hotlines, email, post or writing in a complaint registrar book in ULB’s project office. There is a complaint registrar book and complaint boxes at construction site office to enable quick response of grievances/ complaints for urgent matters. The name, address and contact details of the persons with details of the complaint/grievance, location of problem area, date of receipt of complaint will be documented. The RPMU’s Safeguards Officer is responsible at the project level for timely resolution of the environmental and social safeguards issues and registration of grievances, and communication with the aggrieved persons. 34. Details of the grievances redressed in July 2019- Jan 2020 are presented in Annexure 5. TABLE 5: GRIEVANCES REGISTERD STATUS (JULY 2019- JAN 2020)

Sl Sub Project Grievances Grievances Grievances Grievances Nature of No. Received Received Received Resolved Grievances (cumulative) (Jan-June (Jan-June 2019) 2019)

Regarding excess soil, 26 water line 1 Mangalore UGD 148 42 148 damage and electrical cable damage.

Under Mangalore Water Under Design Under Design 2 Design Supply Validation Validation Validation

Under Under Design Under Design Puttur Water Design 3 validation & validation & Supply validation & construction construction construction

Under Design Under Udupi Water Under Design 4 validation & Design . Supply validation construction validation

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Sl Sub Project Grievances Grievances Grievances Grievances Nature of No. Received Received Received Resolved Grievances (cumulative) (Jan-June (Jan-June 2019) 2019)

Regarding leakage, reverse Kundapura Water 5 - 23 23 metering, Supply interlocks issue, etc

5. INSTITUTIONAL ARRANGEMENTS

35. Karnataka Urban Infrastructure Development & Finance Corporation (KUIDFC): is the Nodal Executing Agency (EA) responsible for implementing KIUWMIP. KUIDFC is a fully owned Government of Karnataka (GoK) company incorporated under the Companies Act, 1956. It has appointed a Social Development Officer at KUIDFC Bengaluru who is extensively involved in coordinating and monitoring community development activities and resettlement implementation across project towns. 36. A Safeguards Compliance and Monitoring Unit (SCMU), established in the PMU directly under the KIUWMIP Task Manager (Project Director), has overall responsibility of ensuring compliance with ADB SPS. SCMU is staffed with a Safeguards Compliance and Monitoring Officer (SCMO) with overall responsibility for environmental and social safeguards, and two safeguards specialists–Assistant Executive Engineer (AEE–Environment), and Social Development Officer (SDO), responsible respectively for environment and social safeguards. 37. KUIDFC Regional Program Management Unit Office (RPMU): Package-2 has been established within the Investment Program area to oversee implementation. A Deputy Project Director (DPD) heads the Regional Office in Mangalore. He is responsible for Investment Program planning, preparation of sub-project plans and estimates, coordination, technical guidance and supervision, financial control, and overall sub-projects monitoring. 38. The Safeguards Officer (SO) at RPMU Mangalore will assist the urban local bodies (ULB) on the selection of beneficiaries and proper implementation of the project, monitoring and supervising of project activities regarding social development, resettlement plans etc. under instructions of Task Manager/ Superintending Engineer, PMU/RPMU respectively. In each PIU, an Assistant Engineer (safeguards) coordinates the safeguards related tasks at PIU/town level. Interviews for the positions of the SDO and SO were held in April 2019. The process of appointment is ongoing. 39. A Social Safeguards and Gender Specialist was appointed in November 2018 at RPMU Mangalore as part of the PMDCSC team to prepare RPs and DDRs and also to assist RPMU in RP implementation and monitoring.

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40. The community awareness, participation, rehabilitation and resettlement consultant (CAPRRC) of RPMU will have an important role in carrying out resettlement plan implementing activities from project preparation stage to completion of resettlement plan including income restoration activities, if any. The selection of the CAPRRC is a two stage procurement process and ongoing. The EOI for the CAPRRC was advertised on the e-proc portal of the state on 25.05.2019. The last date for submissions was 10.06.2019 and the bids were opened 13.06.2019. Fifteen organizations submitted bids. RFP has be issued to the qualified agencies. Evaluation is ongoing and will be awarded in April, 2020. 6. CAPACITY BUILDING

41. An ADB Social Safeguards Workshop is held in Sept 2019 in Mangalore. Minutes of the workshop are presented in Annexure 6. 42. Additionally, KUIDFC has signed an agreement with Administrative Staff College of India (ASCI) Hyderabad to conduct Capacity Building trainings for KUIDFC, ULB staff and contractors from June 2019. Topics include Project Management, Contract Management, Soft Skills, Personal Development, Operations and Maintenance. Other topics will include gender sensitization, social safeguards, environmental safeguards, grievance redressal etc. 7. FOLLOW UP ACTION, RECOMMENDATIONS AND DISCLOSURE

43. The possible affected persons identified in the socio economic survey for Mangalore UGD. The contractor will complete the action in line with the agreed Resettlement Framework. 44. Training entitlement of vulnerable affected persons, if desired by the persons, in Kundapura needs to be further discussed with the APs and suitably facilitated. 45. Strengthening institutional capacity. Currently, the process for filling the positions of SDO at the PMU and SO at the RPMU is ongoing. The selection of the CAPRRC is also ongoing. For the project to be facilitated, it is critical that the delays in recruitment be fast tracked. 46. Capacity Building- Workshops on social safeguards for the contractors and engineers working on Tranche 2 need to be facilitated.

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ANNEXURE 1: TENDER NOTIFICATION AND EXPRESSION OF INTEREST FOR THIRD PARTY REPORTS TENDETETE

Tender Notification/ Expression of interest (EOI) for NGOs as a Third Party dated 18.12.2019

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Tender Notification/ Expression of interest (EOI) for NGOs as a Third Party (in Kannada)

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Expression of interest (EOI) by NGOs for Third Party role dated 23.12.2019

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Annexure 2: Quotations for Skill Training for AP’s in Kundapura

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ANNEXURE 3: MINUTES OF PUBLIC CONSULTATIONS

Mangalore Ward Number 18 Kavoor at 4.30Pm 3-6-2019

KUIDFC/RPMU and PIU Mangaluru organized a ward level Public Consultation meeting at ward No. 18 at Kavoor of Mangaluru City Corporation on 3.06.2019 at 4:30 pm under the chairmanship of the Councilor.

A total of 77 persons participated. This included 57 men, 10 women and 10 officials

The Social Development Officer of RPMU Office Mangaluru welcomed the gathering. It was followed by detailed project information provided by Mr. Venkatramanna AEE of PIU Mangaluru Office to the participants pertaining to construction of the Mangaluru UGD pumping main (missing links) at an estimated cost of INR 93 cr. Details included components such as source of water, raw water raising main, WTP, pure water distribution network, house service connections water metering and contractual obligations of the contractor during the O & M phase). He stated that the contractor for the UGD component is DRS Info tech Hyderabad; the time period for construction of the Project is 33 months and around 35% of the work has been completed; the construction of the UGD network is not proposed in this area and only water supply component is proposed; the residents of this area have informed that under KUDSEMP some UGD network was started but not completed, and hence the ground level water table is becoming contaminated due to seepage of sewer water .They have advised the engineers to take corrective action.

Mr Narayana Shetty, a retired employee and local resident of Kavoor raised the following questions

• During the 1st stage of ADB project the UGD pipes have been laid and damaged at Kavoor and government has again sanctioned for relaying of new UGD pipelines again. • He also raised the question of no UGD-HSC connections at Shivanagar • Due damage of the existing Sewer pipe lines, the Kavoor lake is becoming contaminating day by day and the entire area has a foul smell. He has submitted many petitions to the Mangalore City Corporation. But no action has been taken so far in spite repeated reminders • Noticed lack of coordination between the city corporation and the officials of KUIDFC while implementing works. • You are laying the drainage after laying the concrete roads recently. It would have been better if you take up the work before laying the roads. It will be helpful in saving lot of public money. • Strongly insisted for compulsory participation of corporation officials in the next meeting. • In kudroli the alignment of old line was not followed and it is proposed in busy traffic road

Smt. Binu Mathews, a local resident raised the following queries

• She has informed that why the UGD design has been changed without information to the Public • She has also sent a letter to the Prime Minister’s office and so far, she did not received any reply.

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• in front of Kavor STP the agency has opened a trench kept for one month open caused inconvience to the public • Is there any provision for payment of Water bill on line/Bank as the Mangalore one /karanataka one is not functioning, so this will lead to a lot of inconvience to the Public in General

Mr. Alexander, member of Forum for Justice raised the following issues/concerns.

• Disclosure of the details cost incurred for projects by by MCC • Have you informed the Public while finalizing the cost of the Project • The reasons for not timely implementation of the project • The disclosure of the reason for wasting around 4 Lakhs of precious drinking water every day and who is responsible for this and reason for action not initiated so far • Some of the places water and sewer lines and water lines have been interlinked • What is the reason behind subletting of the contract? • Insisted for installation of name boards with details of the contractor, project cost, start and completion date at the public places.

Shalish expressed the following concerns:

• His house is in low lying area, the storm water is flowing to his home and the officials are not responding in spite of repeated requests. • The projects are being planned by considering town planning department but there is no coordination between various departments.

Smt. Radha raised the following concerns

• Her house is in low lying area and affected by UGD system while laying the pipe. The officials have not considered the issue so far.

Mr. Bhaskar raised the following issues:

• The sewer line is constructed behind Satish Bar. It is of no use and the sewer water is overflowing the retaining wall to low lying areas. • Mr. Guruchadra Hegade, president, Gangari Prathisthana, strongly insisted to maintain coordination between the officials of MCC and KUIDFC to control the huge leakage of drinking water. • The participants have asked the Officials to once again organize the public consultation meeting by calling MCC officials and also giving them prior notices regarding the public consultation meeting.

The officials of PIU noted the critical and general issues raised by the public/ community and assured them rectification in a time bound manner in collaboration with contractor and other consultants/Officials. They will submit the action taken report to the Ward Councilor within a week. The action taken re[port to be displayed in the notice board of the ULBs , PIUs and copies to be sent to the concern immediately for further course of action .

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Meeting notice - hand bill distributed Newspaper notification

Photo Gallery

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Attendance

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Ward Number 54, Mangalore Date: 6-6-2019 Dakshina Kannada Upper Primary Kannada Model School Jappinamagaru at 5.30PM

KUIDFC/RPMU and PIU Mangaluru organized ward level Public Consultation meeting at ward No. 51 at Jappinamagaru of Mangaluru City Corporation on 6.06-2019 at 5:30pm under the chairmanship of the Councilor of Ward No. 54.

Sl Project town Name of the Details of Participants No. ward Male Female Total Official s 1. Mangaluru Jappinamagaru City 26 25 51 7 Corporation The Manager- Social Development from KUIDFC Head Office welcomed the gathering. It was followed by detailed project information provided by Mr. Venkatramanna AEE of PIU Mangaluru Office to the participants pertaining to construction of the Mangaluru UGD pumping main (missing links) at an estimated cost of INR 93 cr. Details included components such as source of water, raw water raising main, WTP, pure water distribution network, house service connections water metering and contractual obligations of the contractor during the O & M phase). He stated that the contractor for the UGD component is DRS Info tech Hyderabad; the time period for construction of the Project is 33 months and around 35% of the work has been completed; the construction of the UGD network is not proposed in this area and only water supply component is proposed; the residents of this area have informed that under KUDSEMP some UGD network was started but was not completed in all aspects, and hence the ground level water table is becoming contaminated due to seepage of sewer water .They have advised the engineers to take corrective action.

The public raised issues such as:

• Chocking of sewerage lines/drains and manholes, • De-silting of storm water drain, • seepage of the sewer water into the open wells, • Blockage of storm water drains • Lack of UGD network for many households • Complaints against the Officials of the MCC for not participating in the meeting and not taking steps to address issues in spite of repeated reminders

The following issues were raised by the Public

Mr. Surendra, ex-Corporator and local resident of Jappinamagaru asked the following questions • During the 1st stage of ADB project the UGD pipes have been laid with a lesser dia, the manholes have been damaged and are overflowing and with this the open well are becoming contaminated due to seepage of the drainage water. • He also informed the engineers to improve the sewer pressure by using lesser dia pipes

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Mrs. Jayanthi ex-Corporator and local resident

Insisted officials visit Nagapanna manhole to sort out the overflowing drainage issues and to sort out the seepage of water foul smell emitting from it.

Mr. Janardhan, a local resident

• Stated that the UGD survey has not been done by the Corporation Officials; the UGD pipeline has broken near Kattapuni and needed repair immediately. • Will the concrete road be broken while construction of the UGD pipeline • In Jappinamagaru main road, the sewer water and rain water is chocking • new projects are being presented without addressing the difficulties/problems of the previous project

Mrs . Prabavathi a retired teacher and local resident

• highlighted the lack of UGD connections and proper roads for the last 7 years; MCC has not taken any concrete steps to address the issue.

Mrs. Vasanthi, a retired school teacher and local resident

• stated that people are throwing garbage in the open drain and the drain is chocked during the rainy season; the MCC needs to remove the garbage. • there is no UGD network for around 20 households near Nagapanna (DNo5-180/7 & 5- 50 & 5-148). • Fed up with the Corporation for blocking the storm water drain; residents are tired of the non-responsiveness of corporation officials and MLA

Other issues discussed included:- the public asked for installation of water meters; a mechanism to address Customer Grievances; the issue of Non-Revenue water; UGD mechanism for residences in low lying areas; timely information to the public regarding public consultation meetings.

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Ward Number 23 Mangaluru

date: 7-6-2019 Place & Time: Kanchadi Yuvaka Mandal at 11.30AM

KUIDFC/RPMU and PIU Mangaluru organized Ward Level Public Consultation meeting at ward No. 23 of Konchadi of Mangaluru City Corporation on 7.06. 2019 at 11.30 AM under the Chairmanship of the ex. Corporator of Ward No. 23.

Sl Project town Name of the Details of Participants No. ward Male Female Total Official s 1. Mangaluru 23- Konchadi 21 15 36 7 on

The Manager- Social Development from KUIDFC Head Office welcomed the gathering. It was followed by detailed project information provided by Mr. Venkatramanna AEE of PIU Mangaluru Office to the participants pertaining to construction of the Mangaluru UGD pumping main (missing links) at an estimated cost of INR 93 cr. Details included components such as source of water, raw water raising main, WTP, pure water distribution network, house service connections water metering and contractual obligations of the contractor during the O & M phase). He stated that the contractor for the UGD component is DRS Info tech Hyderabad; the time period for construction of the Project is 33 months and around 35% of the work has been completed; the construction of the UGD network is not proposed in this area and only water supply component is proposed; the residents of this area have informed that under KUDSEMP some UGD network was started but was not completed in all aspects, and hence the ground level water table is becoming contaminated due to seepage of sewer water .They have advised the engineers to take corrective action.

The following issues were raised by the Public

• Complaints against officials of the MCC for not participating in the meeting and not taking steps to address their Infrastructure issues in spite of repeated reminders. • Non provision of UGD pipelines in Kottarachowki • Mr. Nazeer asked if UGD pipelines will be laid during the rainy season • Precautionary steps for laying of the UGD pipeline along the 50 meters stretch of Konchadi. • Mr Honnaih Pujari asked if the proposed UGD pipeline will be laid below the storm water drain • Mr. Dinesh spoke of the necessity of initiating rainwater harvesting methods for all the Households. • Mr. Rajesh ex-Corporator expressed his happiness about the proposed 24/7 water supply but insisted on effective construction of UGD works o In Mullakattu the contractor has laid a tar road instead of concrete; needs to rectified o No UGD connection for around 50-60 households at Lohitnagar (Gullachilaka) Kuntikana Nekkilagudde; provide UGD pipelines under the proposed project. o Provide the details of the contractor and display contract details in prominent places,

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o Provide details of officials in-charge of the works o Dissemination of detailed Project information to the Public in the next meeting

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Ward Number: 27 & 28, Mangalore Date: 29-5-2019 Place & Time: Bookapatna at 4.00PM

KUIDFC/RPMU and PIU Mangaluru has organized Ward Level Public Consultation meeting at ward No. 27 & 28 at Bookapatna of Mangaluru City Corporation on 29.05-2019 at 4:00pm under the Chairmanship of the Councilors of Ward No. 27 & 28.

Sl Project town Name of the Details of Participants No. ward Male Female Total Official s

1. Mangaluru Bookapatna 26 7 33 11 City Corporation

The Social Development Officer of RPMU Office Mangaluru welcomed the gathering. It was followed by detailed project information provided by Mr Jayaprakash of GKW consultants e to the participants pertaining to construction of the Mangaluru UGD pumping main (missing links) at an estimated cost of INR 93 cr. Details included components such as source of water, raw water raising main, WTP, pure water distribution network, house service connections water metering and contractual obligations of the contractor during the O & M phase). He stated that the contractor for the UGD component is DRS Info tech Hyderabad; the time period for construction of the Project is 33 months and around 35% of the work has been completed. Instructions were given in the meeting to the contractor for road restoration works immediately and repair other damaged utilities before onset of the monsoon

The public posed various questions about the effective and timely implementation of the pending works of 24x7 Water supply as well as the restoration of road with proper repair of the damaged utilities as per the contract conditions for the benefit of the community. Other issues raised included:

• Y.Vardhraj, suggested that the contractor should hire skilled workers like plumbers and electricians for the project and for restoration of damaged utilities; reduce delays in closing the pits opened for laying the pipes in spite of repeating reminders. • Mr Guru Prasad stated that the contractor is using low quality cement and other material which has resulted in shabby work; that the contractor should hire skilled Plumbers/Electricians for proper repair of damaged Utilities • The participants insisted that PIU/RPMU engineers periodically inspect the road restoration work so that the quality of construction is maintained. • The participants insisted that the pot holes should be properly closed and in case construction/road restoration work is still in progress, proper sign boards be displayed on priority basis to avoid accidents and inconveniences to public • Surprise spot inspection should be carried out by KUIDFC Officials from Mangaluru.

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General Issues discussed:-

All the participants felt that the restoration works of the road by the contractor was of poor quality and insisted on proper restoration without delay. They cautioned the officials and contractor that if not restored properly, they will take up the issue with the higher authorities.

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Attendance sheet

meeting notice distributed to the News Paper notification in Udayavani stakeholders dtd:28-05-2019

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Ward Number: 51 Mangalore Date: 31-5-2019 Place & Time: Padil at 6.30PM

KUIDFC/RPMU and PIU Mangaluru organized Ward Level Public Consultation meeting at ward No. 51 at Padil of Mangaluru City Corporation on 31.05-2019 at 6:30pm under the Chairmanship of the Councilor of Ward No. 51.

Sl Project town Name of the Details of Participants No. ward Male Female Total Official s

1. Mangaluru City 41 16 57 10 51- Padil Corporation The response from the public was satisfactory during the meeting and they. The details of the participants are as follows.

The Social Development Officer from RPMU Office Mangaluru welcomed the gathering. It was followed by detailed project information provided by Mr. Venkatramanna AEE of PIU Mangaluru Office to the participants pertaining to construction of the Mangaluru UGD pumping main (missing links) at an estimated cost of INR 93 cr. Details included components such as source of water, raw water raising main, WTP, pure water distribution network, house service connections water metering and contractual obligations of the contractor during the O & M phase). He stated that the contractor for the UGD component is DRS Info tech Hyderabad; the time period for construction of the Project is 33 months and around 35% of the work has been completed; the construction of the UGD network is not proposed in this area and only water supply component is proposed. Residents posed various questions about the effective and timely implementation of the pending works of 24x7 water supply as well as the restoration of road with proper repair of the damaged utilities as per the contract conditions for the benefit of the community.

The following issues were raised by the Public

• Mr. Denis D.Silva a social worker demanded that the officers regularly supervise the civil works until the construction is completed , • UGD works should be included as the UGD works done under KUDCEMP 17 years ago was not functioning properly and not all areas under Padil are covered under the network • Mr. Krishna a local resident congratulated the officials for organizing the Public consultation and was happy that 24 X7 water supply would be available to them, however he has suggested that the road restoration work should be carried out; he suggested that the contractor should hire skilled workers like Plumbers and Electricians for the project and for restoration of damaged utilities and not delay in closing the pits opened for laying the pipes. • Mr. George Dsouza stated that in spite of paying taxes regularly, the area was deprived of water supply, UGD connections and proper street lights • The participants insisted that the PIU/RPMU Engineers periodically inspect the road restoration work so that the quality of construction is maintained.

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• The participants insisted that the pot holes should be properly closed and when construction/road restoration work is in progress, proper sign boards be displayed to avoid accidents and inconvenience to public • Surprise spot inspection should be carried out by KUIDFC Officials from Mangaluru.

General Issues discussed:-

The officials of PIU noted the critical and general issues raised by the public/ community and assured them rectification in a time bound manner in collaboration with contractor and other consultants/Officials. They will submit the action taken report to the Ward Councilor within a week. The action taken report to be displayed in the notice board of the ULBs , PIUs and copies to be sent to the concern immediately for further course of action The residents cautioned the officials and contractor that if not restored properly, they will take up the issue with the higher authorities.

The meeting ended with a vote of thanks by the councilor.

Photo Gallery

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Attendance sheet of participants

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meeting notice distributed to the News Paper Notification in stakeholders 30-5-2019 Udayavani dated:30-05-2019.

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Ward no.26, Mangalore,

Deyvednya Kalyana Mantapa, Ashok Nagar,

on 31-05-2019 at 7:00pm

PIU, Mangalore organized Ward level Public Consultations at ward no.26, Deyvednya Kalyana Mantapa, Ashok Nagar, Mangalore, on 31-05-2019 at 7:00 pm. Local MLA also participated in the meeting. There are 62 participants including officials and local residents. Of the 51 participants, 48 were male and 3 were women. 11 officials attended.

Participants Officials Total

Public Male Female 51 48 3 11 62

The AEE of PIU, Mangalore welcomed the gathering and provided detailed information on the proposed Sewerage Rising Main.

Issues raised by the public in Ashok Nagar

• Break the existing sewer PVC line across the culvert. • The sewer line should be diverted from the existing manhole to the nalla through UPVC line behind the side walls of the culvert • Connect the existing road side drains to the nalla by providing opening in side walls of the culvert. • Rising of the culvert top slab level by 6 inches above from the existing road level. • Provide dowel bar for parapet wall for the culvert.

1. Why are there is no safety arrangement for pedestrians?

Explanation: Action will be taken to construct hard barricading around the construction site. Access for pedestrians will be improved.

2. Why is drainage water flowing without proper closing? Explanation: The contractor is taking necessary action to resolve the problem

3. Why drinking water being polluted? Explanation: Necessary care will be taken to avoid water pollution between pipes

4. Why no action has been taken even after people complained about foul smell and drainage? Explanation: Preventive measures will be taken by the contractor.

5. Why the height of desk slab culvert is not raised to 150 mm above the existing road? If in future, restoration or formation of road has to be done; the road height will again have to be increased, and matching of the road and bridge will be difficult.

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Explanation: Alternative mechanism will be explored by the contractor.

6. Why the existing sewerage pipe at bed level is not removed? Explanation: The contractor is taking necessary steps to remove existing sewerage pipe.

7. Why necessary action is not taken when water is coming to houses due to chocking of drainage? Explanation: The MLA said that this will come under AMRUT project and will be rectified.

8. After completing the laying of the pipe line, in how soon will you will restore the road? Explanation: The contractor assured to restore the road as early as possible.

Other issues raised included: Damaged Manholes are not been restored after execution of pipe line works. The public urged the local MLA and officials to complete the UGD pipeline works and also restore the road simultaneously. The contractor promised that the proposed works will be taken up and completing as per the milestone on a priority basis.

The Public Consultation meeting concluded with vote of thanks.

Photo Gallery

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Participant’s attendance sheet.

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Paper notification Meeting Notification Pamphlets distributed to the Local Residents (notification for 30/5/2019 but meeting

post-phoned to 31/5/2019

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Ward Number: 48, Mangalore Date: 4-6-2019 Place & Time: Sarvamangala Hall Garodi at 5.30PM

KUIDFC in consultation with the concerned ULBs and RPMU organized 2nd round ward level Public Consultation Meeting for all wards of Mangaluru City Corporation.

Based on the experiences of the first round of public consultations conducted between 7th - 17th February 2019 in the 4 ULBs of Tranche 2 towns guidelines were revised and issued by for meaningful consultation and more public participation. The RPMU Mangaluru Office and PIUs of project towns vide letters dated 05.03.2019 and 16.05.2019 have been directed to organize effective and meaningful ward level public consultations on a regular basis to maintain transparency and timely completion of project components in a systematic way.

KUIDFC/RPMU and PIU Mangaluru organized a Ward Level Public Consultation meeting at ward No. 48 at Sarvamangala Hall Garodi of Mangaluru City Corporation on 4.06-2019 at 5:30 pm under the Chairmanship of the ex Corporator, Ward No. 48.

Only 15 participants were present.

Sl Project town Name of the Details of Participants No. ward Male Female Total Officials 1. Mangaluru City 12 3 15 7 Corporation Valencia- 48

The Manager Social Development from KUIDFC Head Office welcomed the gathering. It was followed by detailed project information provided by AEE of PIU Mangaluru office to the participants regarding the construction of the Mangaluru UGD pumping main (missing inks)- estimated cost of INR 93 cr; the contractor for the UGD component is DRS Info tech Hyderabad; time period for construction is 33 months and around 35% of the work has been completed; construction of the UGD network of around 30% is proposed in this area. Continuous water supply component is proposed.

During the meeting various questions about the effective and timely implementation of the pending works of 24x7 Water supply as well as the restoration of road with proper repair of the damaged utilities were raised.

Other issues raised included:

• Under KUDSEM some UGD network was started but was not completed, and hence the ground level water table is becoming contaminated by seepage of sewer water. This needs to be corrected. • Mr. G.K. Bhatt, a social worker and local resident raised the issue of illegal tap connections from Tumbe water supply pipe lines; they should be identified and disconnected immediately to avoid misuse of water. • Mr. Alwyn a local resident raised the repair of defunct UGD network to avoid of seepage of drainage water to the open wells, • What is the mechanism to ensure 24/7 water supply • All the residents in the meeting strongly insisted for prior notice/communication to be given to them.

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• They strongly condemned the absence of Officials of Mangalore City Corporation at the PC and urged to write a letter to Deputy Commissioner to ensure their participation in the subsequent meetings. • Mr. Hemanth Garodi a local resident raised the issue of poor coordination and lack of timely initiative to tackle the blockages and seepage in the existing UGD network between the Corporation Officials/line departments and KUIDFC • The people demanded that the repair of the old UGD work under KUDCEMP which is not functioning properly. • The ex-Corporator urged officials that at the next PC corporation officials should be a part of the meeting. • The local residents were satisfied for organizing the Public consultations and that 24 X7 water supply would be available to them in the next few years; however they have suggested that the road restoration work should also be carried out. • The participants insisted that the PIU/RPMU Engineers should periodically inspect the road restoration work so that the quality of construction is maintained.

General Issues discussed:-

The officials of PIU noted the critical and general issues raised by the public/ community and assured them rectification in a time bound manner in collaboration with contractor and other consultants/Officials. They will submit the action taken report to the Ward Councilor within a week. The action taken report to be displayed in the notice board of the ULBs , PIUs and copies to be sent to the concern immediately for further course of action The residents cautioned the officials and contractor that if not restored properly, they will take up the issue with the higher authorities.

Photo Gallery

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Attendance Sheets Meeting notice distributed to residents at Garodi

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Ward level Public Consultation Katipalla ward (No. 04), Mangaluru at the Yuvak Mandal, 5th Block, Krishnapura on 07.08.2019 at 11.00 am

The KUIDFC, PIU and MCC Mangaluru has organized Ward Level Public Consultation at ward Katipalla (No. 04) Yuvak Mandala, 5th block, Krishnapura on 07.08.2019 at 11.00 am under the Chairmanship of the Ex-Corporator. The response from the public was quite satisfactory during the meeting and posed various qualitative issues about the effective and timely implementation of the proposed scheme. The details of the participants are as follows.

Sl Project Name of House No. of Participants No. town the ward holds (2011) Male Female Officials Total

1. Mangaluru 04 30 09 11 50

Katipalla

The Social Development Officer from RPMU welcomed the gathering. It was followed by detailed project information provided by AEE of PIU Mangaluru office to the participants regarding the construction of the Mangaluru UGD pumping main (missing inks)- estimated cost of INR 93 cr; the contractor for the UGD component is DRS Info tech Hyderabad; time period for construction is 33 months and around 35% of the work has been completed; construction of the UGD network of around 30% is proposed in this area. Continuous water supply component is proposed. The contractor representatives also informed the activities cared out so far and requested the gathering to extend their support during the implementation of works for timely completion of proposed scheme.

The following issues were raised by the public:

• Mrs. Padhmini Vasanthi , local Resident of Katipalla asked the officials to construct a retaining wall along with nalla at catchment-6 of Surathkal to avoid erosion and overflow of nalla. • Mrs. Poornima requested the officials to take immediate steps to stop the over flowing manhole at catchment-9 near Naghabana Katipalla, Surathkal. • Mr. Hasanabba requested the officials replace the over flowing manhole at catchment-8 near Chaithanya school Chokkabettu, Surathkal. • Mr. Abdul Rehaman requested laying of new sewer line near Vishwanath Temple, Katipalla. • Mr. Dinesh strongly reprimanded the officials for not cleaning the contaminated open well at Catchment-9, Katipalla. • Mr. Shrinivas stated that the new pipe joints are not properly connected to the old pipes at Catchment-8- Bollaje, Surathkal.

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• Mr. Thilak Raj, Ex- Corporator requested the authorities to include new UGD line for the ward and urged the officials to take all the necessary steps for proper implementation of the proposed scheme to get water equally by all users. • Most of the public are dissatisfied with the construction and maintenance of the existing UGD by the officials of Corporation and urged the Commissioner, MCC to take appropriate steps for rectification and smooth functioning of sewer system.

Photo Gallery

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Attendance Sheets

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Paper Notification

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Ward level Public Consultation Dongarakeri ward (No. 42), Mangaluru at the BEM Aided School on 09.08.2019 at 11.00 am

The KUIDFC, PIU and MCC Mangaluru organized Ward Level Public Consultation at ward Dongarakeri (No. 42) BEM aided School on 09.08.2019 at 11.00 am under the chairmanship of the Ex-Corporator.

Sl Project Name of House No. of Participants No. town the ward holds (2011) Male Female Officials Total

1. Mangaluru 42 11 0 8 19 Dongarakeri

The Manager (SD) of KUIDFC welcomed the gathering and provided objectives of the consultations with the participants. This was followed by detailed project information provided by the Project Consultants, Mangaluru to the participants

• Mr. Hanumanth Kamath, local resident and activist of Citizens Rights of Mangaluru City raised the following issues. o Assessment of water releasing from Thumbe dam and distribution to the public was problematic. o The UDG works undertaken during KUDCEMP were not up the mark and created environmental hazards to the public; what are the steps taken to rectify UGD works of KUDCEMP. o Noticed loopholes in the survey undertaken earlier- insisted on new survey for assessment of levels. • Mr. Shrinivas Shetty a local resident of Dongarakeri raised the following issues. o UGD lines laid at Kudroli are frequently blocked; this was leading to lot of problems to the public. o Why are the roads being cut repeatedly • Mr. Janardhan Kudwa stated that some parts of ward No. 12 & 13 of Bendoor wetwell to Dongarakeri are not covered by water supply. • Mr. Manjunath Naik insisted that officials and the contractor avoid disturbance to the public during laying of pipeline from Kudroli to Bharath Beedi. • Mr. Rajendra, ex- corporator requested UGD line for their ward be included in the project; the issue be raised to the higher officials for approval; and all the necessary steps for implementation of the proposed scheme for all users to get water be made.

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Photo Gallery

Attendance sheet

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Meeting Notice:

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Ward level Public Consultation ward No.10 Baikampady, Mangaluru at the Canara small Industries Organization on 24.07.2019 at 04.00 pm

KUIDFC, PIU and MCC Mangaluru organized Ward Level Public Consultation at ward Baikampady (No 10) Canara small Industries Organizatrion on 24.07.2019 at 04.00 pm under the Chairmanship of the Ex-Corporator.

Sl Project Name of House No. of Participants No. town the ward holds (2011) Male Female Officials Total

1. Mangaluru 10- 21 02 09 32 Baikampady

• Mr. Bhoja Shetty, a local resident of Baikampady ward raised the following issues. o Due to improper maintenance of the existing UGD system, open wells at Kudumbooru rehabilitation center have been contaminated- insisted on early rectification. • Sri. Ajit Kamath, a local resident of Baikampady stated that the non-availability of public toilets in the premises of industrial area lead to a lot of problems for the labourers; requested provision of UGD system in the proposed industrial area to maintain hygiene in the surrounding area. • Sri. Purushottama Chitrapura, ex- corporator requested that all the necessary steps be taken for the proper implementation of the proposed scheme to get water equally by all users. Other issues discussed included:- the public asked for installation of water meters; a mechanism to address Customer Grievances; the issue of Non-Revenue water; UGD mechanism for residences in low lying areas; timely information to the public regarding public consultation meetings.

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Photo Gallery

Door to door campaign to motivate stakeholders Public Consultation Meeting to attend public consultations meetings (by the officials)

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Attendance sheets

Meeting Notice

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Ward level Public Consultation Kulai ward (No. 08), Mangaluru at the Kulai Mahila Mandali on 26.07.2019 at 04.00 pm

KUIDFC, PIU and MCC Mangaluru organized Ward Level Public Consultation at ward Kulai (No. 08) Kulai Mahila Mandali on 26.07.2019 at 04.00 pm under the chairmanship of the Ex-Corporator.

Sl Project Name of House No. of Participants No. town the ward holds (2011) Male Female Officials Total

1. Mangaluru Kulai 19 03 08 30

The Construction Supervision Specialist of M/s EGIS Consultant welcomed the gathering. He then provided information on the objective of the ward level consultation with the participants. This was followed by detailed project information provided by the Project Consultants, Mangaluru

• Smt. Prathibha Kulai ex- corporator and local resident of Kulai ward, raised the following issues. o The UGD works undertaken during KUDCEMP was incomplete and led to various environmental hazards- officials need to include the Missing links of UGD works of KUDCEMP under the proposed scheme for the benefit of the community as a whole. o Requested the inclusion of new UGD line for the ward; taken to higher officials for approval and urged the officials to take all the necessary steps for proper implementation of the proposed scheme to get water equally by all users. • Sri. Povappa Devadiga, a local resident of Kulai requested construction of new UGD lines for Kulai ward for the community.

Other issues discussed included:- status of installation of water meters; connection procedures, connection policy for pro-poor under the proposed scheme, a mechanism to address Customer Grievances; the issue of Non-Revenue water; UGD mechanism for residences in low lying areas; Regularizing unauthorized connections, timely information to the public regarding public consultation meetings.

Photo Gallery

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Attendance Sheets

News Paper Notification in Udayavani dtd:29.08.2019.

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Ward level Public Consultation Idya ward (No. 06), Mangaluru at the Dhoomavathi Temple Hall of 7th block on 31.07.2019 at 04.00 pm KUIDFC, PIU and MCC Mangaluru organized Ward Level Public Consultation at ward Idya (No. 06) Dhoomavathi Temple Hall on 31.07.2019 at 04.00 pm under the Chairmanship of the Ex-Corporator.

Sl Project Name of House No. of Participants No. town the ward holds (2011) Male Female Officials Total

1. Mangaluru Idya 28 10 10 48

The Social Development Officer (in charge) of RPMU welcomed the gathering and provided Information on the objective of the ward level consultation. This was followed by detailed project information provided by the Project Consultants, Mangaluru to the participants

• Mr. Babu Chandra Agharmel local resident of Idya ward sought an explanation on why UGD works undertaken during KUDCEMP were incomplete, leading to various environmental hazards. • Mrs. Premalatha Shetty, a local resident of Idya insisted authorities rectify the existing UGD the open wells which are contaminated. • Mr. Jerome D’souza and Mrs. Vishalakshi stated that due to severe leakages in the existing sewer lines, the accumulation of solid waste was leading to environmental contamination- insisted that officials to take corrective actions • Mr. Ramayya Pujari stated that due to slow progress of sewer works, the public faces a lot of problems- urged the officials and contractor to speed up the works • Few people insisted that officials of City Corporation undertake on a priority basis, the closure of un-authorized water supply connections taken by the residences in the area

Mr. Gunashekhar Shetty, ex- corporator requested inclusion of new UGD line for the ward; taken to higher officials for approval and urged the officials to take all the necessary steps for proper implementation of the proposed scheme to get water equally by all users

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Photo Gallery

Attendance sheet

News Paper Notification in Udayavani dtd:29.08.2019

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PUTTUR Ward level Public Consultation Meeting Ward No 5 at Puttur in Cheluvammana Katte on 31.05-2019 at 4:30pm.

KUIDFC, PIU and CMC Puttur organized Ward Level Public Consultation meeting at ward No. 05 Bannuru, on 31-05-2019 at 4:30 pm under the Chairmanship of the Councilor of Ward No. 05.

Sl Project town Name of House No. of Participants No. the ward holds (2011) Male Female Officials Total 1. Puttur 05 36 9 9 54 Bannuru

Officials of KUIDFC welcomed the gathering and presented detailed project information to the participants regarding the proposed continuous water supply scheme, project components like source of water, raw water raising main, WTP (Water treatment Plant), pure water distribution network, cost of the project, name of the contractor, contract period, contract person in case any grievances regarding during construction and damage of any utilities, house service connections process, water metering and Operation & Maintenance of the proposed scheme.

Muhammad Kunchi, local resident raised the following issues: • What is the action initiated for lapses of water supply works of 1st phase under KUDCEMP. • We are not getting water from the existing pipeline. • What is the status of existing pipeline • Do you retain the entire existing pipeline even for the proposed project • Type of connection charges levying under the proposed project

Abdhul Rehaman, local resident raised the following points for clarification: • Funding pattern. • Status of the existing water meters. • Payment of meter cost. • Water tariff structure under the proposed project. • Details of the employer. • What is the mechanism for providing continuous pressurized water for elevated areas. • The source of water. • Detailed information on SCADA system under the proposed project. • Brief information about the proposed contractor. • What are the steps to be initiating for retaining of existing bore well connections.

Sri. Siraaj, Local resident raised following issues. • Is there any restriction for usage of water under the proposed 24/7.

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Smt.Lakshmi Rao, local resident raised the following issues. • Is there any provision for replacement of the existing water meters • Who is authorized for issuing of water bills?

Sri. Chandru, local resident raised following issues. • Is there any provision to retain the existing pipeline or you replacing all the pipelines? • What is the mechanism for laying of pipeline in the extension areas?

Smt.Jyothi Santhosh, local resident raised following issues. • Doesall households will be proving HSC connections. • Any alternative source identified during scarcity period.

Smt. Rajeswari, Local resident raised following issues. • CMC has not taken proper steps for treatment of water as per the procedures. • What are the remedial measures to be initiated under the proposed project?

Smt Fatima Zara appreciated the proposed project for the permanent solution of drinking water and appealed to the community to take up HSC on a priority basis to avoid water borne diseases.

Participants raised about the absence of Chief Officer.

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Attendance sheet

ADB 84 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

News Paper Notification in Sudhi Bidugade local news paper dtd:31.05.2019

ADB 85 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

Ward level Public Consultation, Ward No 9 at Puttur, Town in Government Higher Primary School, Jidekallu on 7-06-2019 at 4:00pm

KUIDFC, PIU and CMC Puttur organized Ward Level Public Consultation at ward No. 09 Chikkamadnoor - 3 on 07-06-2019 at 4:00pm under the chairmanship of the Councilor of Ward No. 09.

Sl Project town Name of House No. of Participants No. the ward holds (2011) Male Female Officials Total

1. Puttur 09- 199 14 18 8 40 Chikkamudnoor- 3

Officials of KUIDFC welcomed the gathering and presented detailed project information to the participants regarding the proposed continuous water supply scheme, project components like source of water, raw water raising main, WTP(Water treatment Plant), pure water distribution network, cost of the project, name of the contractor, contract period, contract person in case any grievances regarding during construction and damage of any utilities, house service connections process, water metering and Operation & Maintenance of the proposed scheme.

Mr. Abdul Lathief, a local resident raised the following issues. Why can’t the project implemented as a pilot instead of all the 31 wards together so that the mistakes and drawbacks found in the pilot ward can be rectified in other wards.

Mrs. Jecina Monteiro, a local Anganawadi worker raised the following points. Repair works should be done as soon as possible so that wastage of water is reduced.

Mrs. Philomena, local resident raised following issues. Is there any increase in the water tariff under the proposed project?

Mrs. Prema, a local resident raised following issues. At present both the ADB pipe line & bore wells are not enough for sufficient drinking water. What is the solution?

Mr. Vittalachari, a local resident suggested: The pipe used in the previous ADB project is of low quality- insisted on use of good quality pipes for the proposed project.

Mr. Jacob D’Souza local resident raised following issues. During rainy season some of the existing overhead tanks over flow. He insisted on proper steps to be taken to avoid wastage of water.

ADB 86 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

week. The action taken re[port to be displayed in the notice board of the ULBs , PIUs and copies to be sent to the concern immediately for further course of action .

Photo Gallery

Door to door campaign to motivate residents to attend the public consultation by officials

ADB 87 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

Photos of meeting held at jidekallu Govt. Higher Primary School:-

ADB 88 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

Attendance Sheet:-

ADB 89 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

Media coverage in Local Sudhi Newspaper Local Sudhi Newspaper on8/06/2019 06/06/2019

ADB 90 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

Ward level Public Consultation of Chikka mudnur Ward No 07 of Puttur CMC, at Government Higher secondary School, Krishna Nagara on 31.07.2019 at 3:30pm

The PIU and CMC Puttur jointly organized Ward Level Public Consultation at ward Chikka mudnur-1 on 31-07-2019 at 3:30pm under the Chairmanship of the Councilor of the Ward.

Sl Project Name of the House No. of Participants No. town ward holds (2011) Male Female Officials Total

1. Puttur 7 294 14 13 4 31

Chikkamudnur- 1

Officials of KUIDFC welcomed the gathering and presented detailed project information to the participants regarding the proposed continuous water supply scheme, project components like source of water, raw water raising main, WTP(Water treatment Plant), pure water distribution network, cost of the project, name of the contractor, contract period, contract person in case any grievances regarding during construction and damage of any utilities, house service connections process, water metering and Operation & Maintenance of the proposed scheme.

The following issues were raised by the citizens:

Name Question raised Action Taken by PIU When there is a problem in the Continuous power supply power supply, what are the through separate express power alternative plans to maintain the line will be provided; installation Sri. Rafeeq Kemminje, proposed water supply system of generator to maintain nonstop Local Resident on a continuous basis? power supply. We are facing acute shortage Plan to maintain water pressure of water problem in the zone 1 even at the highest elevated as it comes under highly levels under the proposed elevated area. Do you have any project; also plan to supply Sri.Ganesh Bhandary, solution under the proposed equal distribution of water to all Local Resident 24/7 Water project? the regions under CMC area. The proposed project has been finalized after the detailed inspection by the water source experts and project consultants. What is the solution when there As per the report there will be no Sri.Somanatha Naik is water scarcity in the original scarcity in the water source till ,Local Resident water source at Nekkilady? 2046. The existing water meters will be replaced free of cost. The Seeking information about cost of the water meters are installation of new water meters included in the project cost itself. Sri. Ramesh, Local and any methods for avoiding Quality pipes will be used under Resident. wastage of water. project to avoid wastage of

ADB 91 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

water. The existing PVC pipes will be replaced and quality HDPE pipes will be used in the project. After the completion of the Seeking information about the project M/s. Suez contractor will quality of the pipes used under maintain the scheme- including Sri. Sathish Acharya, the project; mechanisms for any damages and repair works Local Resident maintenance by the Contractor. for the next 8 years.

Photo Gallery

Door to door campaign by officials:-

ADB 92 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

Photos of meeting at ward No. 07 Chikkamudnur-1 on 31-07-2019

ADB 93 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

Attendance Sheet:

ADB 94 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

Paper Cuttings:- Media Coverage in Local Pamphlet Distributed Sudhi News Paper on 30.07.2019

ADB 95 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

Ward level Public Consultation of Chikkamudnur-2 of Ward 8 of Puttur CMC at near Sri Gurukrupa Industries, Taarigudde on 09.08.2019 at 3:30pm The PIU and CMC Puttur organized Ward Level Public Consultation at ward 08 of Chikkamudnur-2 on 09-08-2019 at 3:30pm under the Chairmanship of the Councilor of Ward.

Sl Project Name of the Hous No. of Participants No. town ward ehold s Male Female Officials Total (2011)

1. Puttur 08 366 18 11 6 35

Chikkamudnur-2

Officials of KUIDFC welcomed the gathering and presented detailed project information to the participants regarding the proposed continuous water supply scheme, project components like source of water, raw water raising main, WTP(Water treatment Plant), pure water distribution network, cost of the project, name of the contractor, contract period, contract person in case any grievances regarding during construction and damage of any utilities, house service connections process, water metering and Operation & Maintenance of the proposed scheme.

The following issues were raised by the citizens:

Name of the Person Question raised Action Taken by PIU In the new project there will What is mechanism to raising be customer care centers. complaint pertaining to water Complaint will be accepted in Sri. Jayananda, shortage in the proposed this customer care centers Local Resident scheme? and also in the office of CMC. In the new 24/7 water supply Now our area has water project latest suitable problem due to higher elevated mechanism will be adopted Sri Dayananda regions. What is the for distributing sufficient and Mrs .Isamma, mechanism in the proposed pressurized water to the Local Resident project to address this issue? higher elevated areas also. All the existing water meters will be replaced and new water meter will be supplied with free of cost. Separate Express power line Is there any provision for has been planned for the replacement of existing water proposed project. meters. Also planned to install What are the mechanisms for Generator as an alternative Sri. Ashok, Local mitigating power problems option during disruption in the Resident under the proposed project? power supply. Sri. What are mitigation measures All the unauthorized water

ADB 96 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

Purushothama, for curbing unauthorized water connections will be Local Resident connections in the proposed regularized in collaboration project? with CME under the project.

In our area we don’t have The proposed issue proper roads, So make some pertaining to the CMC, will Mrs. Saramma arrangements for laying of new appraise the officials of CMC and Mrs. Apsa, roads for the benefit of the on this issue on a priority Local Resident community. basis

Photo Gallery

Door to door campaign by officials:-

ADB 97 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

Photos of meeting held ward No. 08 Chikkamudnur-2 on 09-08-2019 at 3:30pm

ADB 98 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

Attendance Sheet:-

ADB 99 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

Paper Cuttings: - Invitation in Local Sudhi News Paper on 08.09.2019

ADB 100 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

Pamphlet Distributed

ADB 101 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

Ward Level Public Consultation of Kasaba-3 of Ward 12 at Trinity Hall, Padil on 22.08.2019 at 3:30pm The PIU and CMC Puttur organized Ward Level Public Consultation at Kasaba-3 ward of Puttur CMC on 22.08.2019 at 3:30pm under the Chairmanship of the Councilor of the Ward.

Sl Project town Name of House No. of Participants No. the ward holds (2011) Male Female Officials Total

1. Puttur 12 533 31 9 10 50

Kasaba -3

Officials of KUIDFC welcomed the gathering and presented detailed project information to the participants regarding the proposed continuous water supply scheme, project components like source of water, raw water raising main, WTP(Water treatment Plant), pure water distribution network, cost of the project, name of the contractor, contract period, contract person in case any grievances regarding during construction and damage of any utilities, house service connections process, water metering and Operation & Maintenance of the proposed scheme.

Name of the Person Question raised Action Taken by PIU • After 5 different purification stages, water will be distributed to the citizens • Can we drink this for drinking and ensured supply of water directly? cleaned water to all citizens. So one • Which are the other can drink water directly. cities completed 24/7 • In Karnataka, Ilekal CMC of Bagalkot WS in Karnataka. Dist. Haliyala TMC of Uttarakannada • What are the Dist. have been successfully completed Sri. Gopalakrishna procedures for 24/7 Water supply projects. Bhat, Local payment of water • Municipality will decide on the mode of Resident tariff bills? payment of water tariff bills shortly. • After identification of unauthorized connections insisting the consumer for What are solutions for authorization as per the prevailing mitigation of norms of CMC. Sri.Shankaranaray unauthorized water • Planned to fix water meters for all ana Bhat, Local supply connections? And consumers in the proposed project to Resident misusing of water. avoid misuse of water. What is the total cost of project? Is there any Sri M provision for restoration JinappaGowda, of under the proposed The total Project cost is Rs. 71.5 Cr Local Resident project? including the cost of restoration of roads. Sri. What are the alternative Planned for dedicated separate express PadmanabhaNaik, plans for supply of power feeder line under the proposed project. Local Councilor during intermittent Also planned to procure generator to

ADB 102 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

supply? maintain continuous power supply. What are the alternative Planned to procure two motors for every Mr. Cyril Vas, Local solution when the motor pumping station. One motor will be kept as Resident failed in the main plant? stand by. What are alternative The proposed project has been finalized arrangements when after the detailed inspection by the water there is water scarcity in source experts and project consultants. As Mr. A K Gowda, the original plant of water per their report there will be no water under Local Resident supply? the proposed Jack well till 2046. Water will purified in 5 stages as per IS code. 1. Chemical Coagulation. 2. Flocculation. 3. Sedimentation. 4. Filtration. What is the process 5. Disinfection. Dr.Mahalingeswara adopting for purification After completion of each stage of the above Prasad, Local of water under the purification process then only water will be Resident proposed project? distributed Some of the areas in our ward are getting water free of cost especially the S.C. Colony. There is no provision for supply of the water at free of cost in the project. But CMC may Are they get water free of take decision on provision of subsidized cost under the proposed water supply to the urban poor, nomads, Sri.Ramesh, project also maintenance of public toilets and gardens Kanakadas Colony so on.

Photo Gallery

Door to door campaign by officials:-

ADB 103 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

Photos of meeting held at ward No.12 (Kasaba-3) on 22.08.2019 at 3:30pm

ADB 104 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

ADB 105 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

Attendance Sheet:-

ADB 106 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

Pamphlet Distributed

ADB 107 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

Ward level Public Consultation Kasaba 6 of Ward15 of CMC Puttur at Urlandi Sathyanarayana Katte on 09-07-2019 at 3:30pm KUIDFC, PIU and CMC Puttur has organized Ward Level Public Consultation meeting at ward 15 Kasaba-6 on 09-07-2019 at 3:30pm under the Chairmanship of the Councilor of the Ward.

Sl Project town Name of House No. of Participants No. the ward holds (2011) Male Female Officials Total

1. Puttur 15 263 29 12 6 47

Kasaba-6

Officials of KUIDFC welcomed the gathering and presented detailed project information to the participants regarding the proposed continuous water supply scheme, project components like source of water, raw water raising main, WTP(Water treatment Plant), pure water distribution network, cost of the project, name of the contractor, contract period, contract person in case any grievances regarding during construction and damage of any utilities, house service connections process, water metering and Operation & Maintenance of the proposed scheme.

❖ Sri. Santhosh Kumar, local Councilor raised the following issues. He suggested that, identification of higher elevated areas where people are not getting sufficient water on priority basis areas in the proposed project.

❖ Sri. Lokesh Hegde, ex-president of Puttur, CMC raised that, To know the status of existed bore wells after implementation of new project.

❖ Mr. Devadas and Mr. Mohan, local resident raised following issues. We live in elevated areas and do not get any water from the existing pipe line laid under the previous project, in spite repeated reminders to CMC to sort out the issue. How can you ensure sufficient water under the proposed project?

❖ Mr.Ramesh, a local resident suggested that: Drastic steps to be taken for restoration of the roads immediately on a priority basis to avoid inconvenience to the public.

❖ Mrs. Vinutha and Mrs. Philomina local residents jointly suggested : To design the project in such a way that, provision of equal and equitable distribution of water to all.

Mr. Santhosh Kumar, Local Councilor, who presided over the meeting suggested that whole project should be taken as a challenge and implemented in a time bound manner with utmost quality.

Other issues discussed included:- status of installation of water meters; connection procedures, connection policy for pro-poor under the proposed scheme, a mechanism to

ADB 108 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

address Customer Grievances; the issue of Non-Revenue water; UGD mechanism for residences in low lying areas; Regularizing unauthorized connections, timely information to the public regarding public consultation meetings.

Photo Gallery

Door to door campaign by the officials:-

ADB 109 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

Photos of meeting held at Urlandi-Nayaradka Sathyanarayana Katte, Ward No.15:-

ADB 110 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

Attendance Sheet:-

ADB 111 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

Paper Cuttings: - Invitation in Local Sudhi News Paper on 12.07.2019

Meeting Notice issued to the public

ADB 112 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

Ward level Public Consultation Kasaba 10 of Ward 19 of CMC, Puttur at Government Higher primary school, Parladka on 15-07-2019 at 3:30pm The PIU and CMC Puttur organized Ward Level Public Consultation at ward No. 19 Kasaba- 10 on 15-07-2019 at 3:30pm under the Chairmanship of the Councilor of Ward.

Sl Project town Name of House No. of Participants No. the ward holds (2011) Male Female Officials Total

1. Puttur 19 463 24 33 7 64

Kasaba-10

Officials of KUIDFC welcomed the gathering and presented detailed project information to the participants regarding the proposed continuous water supply scheme, project components like source of water, raw water raising main, WTP(Water treatment Plant), pure water distribution network, cost of the project, name of the contractor, contract period, contract person in case any grievances regarding during construction and damage of any utilities, house service connections process, water metering and Operation & Maintenance of the proposed scheme.

❖ Sri. Abdul Aziz, local resident asked. What are steps initiated under the proposed project for curbing the power crisis.

❖ Sri. Ramakrishna Bhat, local resident asked I live in an elevated area and don’t get any water from the existing pipe line laid. How can you ensure sufficient water under the proposed project?

❖ Mr. Nagesh, local resident raised following issues. We live in an elevated area and don’t get any water from the existing pipe line laid under the previous ADB project since so many years. In spite repeated reminders to CMC to sort out the issue. How can you ensure sufficient water under the proposed project?

Mr. Ramesh, local resident asked ‘are you replacing the existing pipelines’

Mr. Thranath local resident said, it was promised in the first stage of ADB water project that sufficient water would be supplied to all areas, most of us are facing acute shortage of water even today. How can you ensure sufficient water under the proposed project?

❖ Mr. Franklin Lobo, a local resident raised that What is the mechanism adopted to ensure good quality of materials used under the proposed project. ❖ Mrs. Vidya Gowri, Local Councilor noticed poor quality of water in some of the bore wells- urged the officials to provide potable water under the proposed project and to ensure timely implementation of the proposed scheme for the benefit of the community.

ADB 113 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

Photo Gallery

Door to door campaign by officials:-

ADB 114 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

Photos of meeting held at Govt higher Primary school, Parladka Ward No.19:-

ADB 115 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

Attendence Sheet:-

ADB 116 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

News Paper notification:- Meeting Notice in Local Sudhi News Paper on 15.07.2019

ADB 117 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

Media coverage in Sudhi Local newspaper 18.07.2019

Meeting Notice distributed to the public

ADB 118 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

Ward level Public Consultation Kemminje-4, Ward -28 of Puttur CMC at Government Higher School, Sanjaya nagara, Darbe, on 03-07-2019 by 4:00pm PIU and CMC Puttur has organized Ward Level Public Consultation at ward No. 28 Kemminje-4 on 03-07-2019 at 4:00pm under the Chairmanship of the Councilor of Ward.

Sl Project town Name of House No. of Participants No. the ward holds (2011) Male Female Officials Total

1. Puttur 28, Kemmije-4 285 25 25 10 60

Officials of KUIDFC welcomed the gathering and presented detailed project information to the participants regarding the proposed continuous water supply scheme, project components like source of water, raw water raising main, WTP(Water treatment Plant), pure water distribution network, cost of the project, name of the contractor, contract period, contract person in case any grievances regarding during construction and damage of any utilities, house service connections process, water metering and Operation & Maintenance of the proposed scheme.

The following issues were raised by the citizens: ❖ Mr. Hameed, Local resident raised the following issues. As you all know that, there may be 40% water scarcity by the year 2030 in India including Karnataka. Therefore, how can ensure sufficient water under the proposed 24/7 Water supply project. Is there any new plan for improvement of the water source at Kumaradhara Dam?

❖ Mr. Vasanth and Hasan, local residents jointly raised that, • The damaged water pipes should be repaired immediately • Information on water tariff under the proposed project

❖ Mr. Isubu, local Councilor raised following issues • Existing distribution have been laid in the middle of the concrete road in some places. • Suggested for immediate restoration of the road on a priority basis to avoid in connivance to the public.

❖ Mrs. Deena D’Souza (SHG member) and Mrs. Janet Asha Worker and Mrs. Jayalath local Anganawadi Worker jointly raised that: • There is a chances of more wastage under the proposed 24/7 project • Requested for supply of 3 or 4 hours per day is more than enough

❖ Mr. K. Abdula, Local resident requested the information on The details of the areas of the new OHTs construction

ADB 119 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

residences in low lying areas; Regularizing unauthorized connections, timely information to the public regarding public consultation meetings.

Photo Gallery

Door to door campaign by the officials:-

ADB 120 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

Photos of meeting held at Government Higher school Sanjayanagara, Darbe Ward No.28:-

ADB 121 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

Attendance Sheet:-

ADB 122 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

Media Coverage - Meeting notice in Local Sudhi News Paper on 03.07.2019

Pamphlet

ADB 123 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

ADB 124 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

Ward level Public Consultation held Aryapu-1 Ward (29)of CMC Puttur at Golikatte Masjid on 26-07-2019 by 10:30am. The PIU-Puttur and CMC Puttur organized Ward Level Public Consultation at Aryapu ward - 29 on 26-07-2019 by 10.30am under the Chairmanship of the Councilor of the ward.

Sl Project town Name of House No. of Participants No. the ward holds (2011) Male Female Officials Total

1. Puttur 29 351 17 0 5 22 Aryapu-1

Officials of KUIDFC welcomed the gathering and presented detailed project information to the participants regarding the proposed continuous water supply scheme, project components like source of water, raw water raising main, WTP(Water treatment Plant), pure water distribution network, cost of the project, name of the contractor, contract period, contract person in case any grievances regarding during construction and damage of any utilities, house service connections process, water metering and Operation & Maintenance of the proposed scheme.

Name of the Person Question raised Action Taken by PIU Sri.Abdul Hameed, What is the mechanism • The contractor is supposed to Local Resident for supply of water for the maintain sufficient water pressure Multi-storied buildings up 7 meters under the proposed under the new project? 24/7 water supply project. • Also latest suitable mechanisms are adopted for distribution of sufficient pressurized water to the higher elevated areas. • For the multi-storied buildings construction of sumps will be the better option. Sri.Abdul • Exact time for • Right now the customer survey Rasheed, Local commencement of the works has been completed by the Resident proposed project? contractor. • Any mechanism for • Civil and other works will be controlling the commenced soon after the rainy wastage of water? season. • Is there any provision • Due to installation of HDPE pipe to supply free water to under the project there is no the religious question of leakage of water. institutions under the • There is no such provision to project? supply free water for religious institutions under the project. But the municipality may take a call on this Sri.Mujambil, • What is the • The contractor is supposed to

ADB 125 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

Local Resident mechanism for maintain sufficient water pressure pressurized supply of up 7 meters under the proposed water to the higher 24/7 water supply project. elevated regions • Also latest suitable mechanisms where the OHTs are will be adopted for distribution of in a Lower region? sufficient pressurized water to the higher elevated areas. • Is there any provision • All the old rusted gate walls and of the replacement of other things of the existing OHTs old rusted gate walls will be replaced. and other things of existing OHT? Sri.Sinan, Local • Will sufficient water • Beeramale OHT has the capacity Resident be supplied from the to supply sufficient water to Beeramale OHT to Golikatte area. the Golikatte area • So, there is no need of • Is there any provision construction of new OHT. for construction of new OHT in this region. Sri.MudhodiVenka • Is there any provision • Under the proposed 24/7 project taramanaBhat, for supply of water planning to supply equal Local Resident from Kumaradhara pressurized water to all the areas river to the existing of Puttur city. bore wells separately? • Therefore, is no need for bore • Or the Existing Bore wells. The CMC will take wells closed or not? appropriate decision on this issue. Sri.Abdul Garbage has not been This issue falls under CMC; will pass Rahimaan, Local disposing properly in this the issue to the concerned section of Resident area. the CMC for proper action. Sri.MahabalaGolik Is there any plan for • As such there is no such proposal atte, Local hiking of water tariff under under the project. Resident the proposed project? • Water tariff will be based on the actual consumption of the water.

Photo Gallery

ADB 126 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

Door to door campaign by the officials:-

ADB 127 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

Photos of meeting at ward No. 29 Aryapu-1 on 26-07-2019atGolikatte near Mazjid

ADB 128 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

Attendance Sheet:-

ADB 129 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

Paper Cuttings:- Invitation in Local Sudhi News Paper on 25.07.2019

ADB 130 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

Pamphlet Distributed

ADB 131 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

Ward level Public Consultation Balnad Ward No31 of CMC Puttur at Ujrupadhe, Anganawadi Kendra on 24-07-2019 at 3:30pm The PIU and CMC Puttur organized Ward Level Public Consultation at ward No. 31 Balnad on 24-07-2019 at 3:30pm under the Chairmanship of the Councilor of Ward.

Sl Project town Name of House No. of Participants No. the ward holds (2011) Male Female Officials Total

1. Puttur 31, Balnad 344 5 60 9 74

Officials of KUIDFC welcomed the gathering and presented detailed project information to the participants regarding the proposed continuous water supply scheme, project components like source of water, raw water raising main, WTP(Water treatment Plant), pure water distribution network, cost of the project, name of the contractor, contract period, contract person in case any grievances regarding during construction and damage of any utilities, house service connections process, water metering and Operation & Maintenance of the proposed scheme.

Name of the Person Question raised Action Taken by PIU Proposed 24/7 water supply project will begins immediately after the rainy Exact period of commencement of season. Proper mechanisms will be the project? Sometimes supply of adopting for controlling the blasting of pressurized water pipes leads to pipe under the proposed project. The Sri. Prakash, explosions- What is the solution? Is existing PVC pipes will be replaced Local there any replacement of existing under the project to control pressure. Resident pipes? There is scarcity of water in the After a detailed inspection by the water Smt. Mohini, Kumaradhara river itself. How it is source experts and project consultant’s Local possible to supply the water whole report there will be no water scarcity in Resident day (24/7)? the river till 2046.

Photo Gallery

ADB 132 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

Door to door campaign by the officials:-

ADB 133 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

Photos of meeting at ward No. 31 Balnad on 24-07-2019

ADB 134 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

Attendance Sheet:-

ADB 135 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

ADB 136 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

Pamphlet

ADB 137 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

KUNDAPURA Ward level Public Consultation Meeting Ward No 7 & 9 at Kundapura TMC premises on 03.06-2019 at 4:30pm.

KUIDFC, PIUs and TMC Kundapura organized Ward Level Public Consultation meeting at ward No.7 & 9 on 03-06-2019 at 4:30pm at Kundapura TMC premises under the Chairmanship of the Councilors of Ward No. 7& 9.

Sl Project Name of the No. of Participants No. town ward Male Female Officials Total 1. Kundapura 7 & 9 9 20 10 39 Kundapura TMC premises

Mr. Ganesh from TMC Kundapura, welcomed the participants, Mr K. Suraj, Executive Engineer PIU Kundapur, provided detailed components of 24x7 of WSS.

Mr Balakrishna Social development specialist of M/s GKW consultant GmbH, explained the purpose of the conducting the public consultation and requested the participants to support the project for effective implementation.

Mr. A.S Ramakrishna, AEE of PIU Kundapur provided the status of implementation of project and also about the O& M component of the project. He also requested the participants to support the project to ensure better quality of work and also requested to take HSC.

Officials of KUIDFC presented detailed project information to the participants regarding the proposed continuous water supply scheme, project components like source of water, raw water raising main, WTP(Water treatment Plant), pure water distribution network, cost of the project, name of the contractor, contract period, contract person in case any grievances regarding during construction and damage of any utilities, house service connections process, water metering and Operation & Maintenance of the proposed scheme.

• Shri Ram Shetty, a local resident asked why meter boxes are not being provided for the newly installed water meter. • AEE PIU immediately instructed the contractor to attend issue raised by Ram Shetty. Contractor promised that the issue will be solved next day.

• Mrs Kaveri, a local resident said that there is a dispute between two families about laying the pipe line for 24x7 water supply and requested resolving the issue. ▪ The Chief Officer of TMC, Kundapur promised that she would visit the site, discuss the issue with both the families to resolve the issue. She said that 24x7 water supply HSC will be provided to both families. • Shrishar, Councilor of ward No.7 stated that during rainy season power interruptions may adversely affect the 24x7 water supply. He wanted to know how 24x7 water supply would be maintained. ▪ AEE replied that diesel generator will be proposed in the project to ensure uninterrupted power supply.

ADB 138 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

• Mrs. Parvathi and Mrs Savitha asked about the procedure to get HSC in 24x7 water supply. ▪ Chief Officer explained the procedure to obtain the HSC and requested to fill the form along with the required documents and submit the form to TMC to get HSC.

• Manjunath a local resident, wanted to know when civil works will be implemented in their area. ▪ The contractor replied that civil works in their area will be started shortly and they will be informed in advance. • Mrs Hema a local resident wanted to know if two connections would be provided separately for two families in the same building. ▪ AEE PIU Kundapura replied that separate door no. will have separate connections. • Mrs. Devaki councilor of ward No. 9 asked about the delay in restoration of interlocks ▪ Contractor promised that restoration of interlocks will be taken up on priority basis.

The Public consultation meeting concluded with vote of thanks.

Photo Gallery

ADB 139 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

Attendance Sheets:-

ADB 140 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

News Paper Notification in Udayavani dated:01.06.2019.

ADB 141 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

Ward level Public Consultation Meeting Ward No 10 at Kundapura in Kundeshwara Temple Kodi on 01.06-2019 at 4:30pm. KUIDFC, PIUs and TMC Kundapura organized Ward Level Public Consultation meeting at ward No. 10 Kundeshwara Temple on 01-06-2019 at 4:30pm under the Chairmanship of the Councilors of Ward No. 10.

Sl Project Name of the House No. of Participants No. town ward holds (2011) Male Female Officials Total 1. Kundapura 10 Church 433 43 2 9 54 road ward

The officials of KUIDFC, welcomed the gathering. Officials of KUIDFC presented detailed project information to the participants regarding the proposed continuous water supply scheme, project components like source of water, raw water raising main, WTP(Water treatment Plant), pure water distribution network, cost of the project, name of the contractor, contract period, contract person in case any grievances regarding during construction and damage of any utilities, house service connections process, water metering and Operation & Maintenance of the proposed scheme.

• Sri. Madhava, a local resident and Vasanth Rao advocate- requested the following. o Provision for taps for public in prominent places like bus stand, schools and other roads o Anganavadis public toilets and in some roads for the benefit of public o provision of drinking water for poor migrant households, o Water needs of households, slum areas and other public places.

• Mrs. Soorya Prabha a local resident raised the following long pending issues. o All shops along the road on which Maha laxmi drug house is are facing air pollution, dust due to digging pits for laying of pipe line. It has not been rectified in spite of repeated reminders.

• Sri. Udaya a local resident raised the issue of collecting money from the households while installing water meters. Other people supported him and insisted officials and contractor to take action against those involved. o He also mentioned that false assurances of installation of boxes were given on Honakeri road. Other participants supported him and insisted on rectification. o He was disappointed in the delay in organizing ward level public consultations. • Sri. Gaunasadhi Almera local resident appreciated 24x7 continuous water supply to the town but was unhappy with the steps taken o Failure to display project information board in public places. o Failed in adoption of basic safety measures during the works like unscientific blasting of concrete blocks. o Lack of cleaning the roads after digging for laying the pipes.

ADB 142 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

o Failure in road restoration of roads as per the contract conditions. o Insisted on completion before monsoon as it would affect the public on a larger scale. o Said that if the work is not completed as per the contract conditions the entire ward will file PIL against Department and contractor.

• Sri. Ratnakar a local resident raised the following issues. o Strongly objected for giving sub- contract by the original contractor. o In some of the places interlock are not been placed as per the contract conditions and filled with mud. Insisted for sufficient provision for safety of interlocks. o Interlock has been closed at Sait building. o Big pit at church road must be filled- it will affect the children. o Should not allow for piece work under the contract. o Due to lack of information provided to BSNL before commencement of civil works., the entire city is facing fluctuations in network o Crack at Barekatte Bridge has not been filled to date. o Drinking water pipe is damaged and mixes with sever lanes. • Sri. Vasanth Rao, advocate insisted that due date to be specified for laying of interlocks. • Sri. Prabhakar and other local residents strongly insisted on proper restoration of roads. o Insisted on 1 week of blocking of roads for restoration of entire roads at a stretch. o Insisted for restoration of road once again either before entering of monsoon or after Monsoon. o All participants insisted on proper revetment as per the procedure. • Thomas a local resident once again stressed on the completion of all the works within the specified time with maintenance of quality

All the participants gathered and inspected the restoration works of the road by the contractor and felt poorly about the quality of the works of the road. They insisted on proper restoration without any delay. They also cautioned officials and contractor that they will take the issue to higher authorities if not restored properly then

The officials of PIU noted the critical and general issues raised by the public/ community and assured them of rectification in a time bound manner with contractor and other consultants. They will submit the action taken report to the Ward Councilor within a week. The action taken report to be displayed in the notice board of the ULBs , PIUs and copies to be sent to the concern immediately for further course of action. The meeting ended with a vote of thanks by the councilor.

Photo Gallery

ADB 143 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

ADB 144 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

Attendance of the Participants:-

ADB 145 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

News Paper Notification in Udayavani dated:01.06.2019.

ADB 146 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

Ward level Public Consultation Meeting held Ward No. 14 at Kundapura in Idga Maidan on 29.05-2019 at 4:30pm KUIDFC, PIUs and TMC Kundapura organized Ward Level Public Consultation meeting at ward No. 14, Idga Maidan on 29.05-2019 at 4:30pm under the Chairmanship of the local ward Councilor. The response from the public was over whelming during the meeting and posed various qualitative issues about the effective and timely implementation of the pending works of 24x7 Water supply as per the contract period for the benefit of the community. The details of the participants is as follows.

Sl Project town Name of House No. of Participants No. the ward holds (2011) Male Female Officials Total

1. Kundapura 15 & 16 Central 433 53 6 14 73 & North kodi ward

Officials of KUIDFC welcomed the gathering and presented detailed project information to the participants regarding the proposed continuous water supply scheme, project components like source of water, raw water raising main, WTP(Water treatment Plant), pure water distribution network, cost of the project, name of the contractor, contract period, contract person in case any grievances regarding during construction and damage of any utilities, house service connections process, water metering and Operation & Maintenance of the proposed scheme.

• Sri. Rama Pujari a local resident raised the issue of delay in restoration of road in spite of repeated reminders. • Sri. Rocky a local resident asked about the drastic delay on closure of wall chamber. • Sri. Ashfak, councilor raised the issue of delaying in restoration of main road leading to fatal accidents; he insisted that the restoration of main road up to on 1mtr both sides of the road. • Sri. Abdul Munawar a local resident said that in spite of repeated reminders to the officials and contractor representatives there have been no steps for repair of the damaged distribution pipe line and insisted officials to take corrective action. • Mrs Chandu a local resident raised the issue of nonpayment of bills paid by her. • Sri. Rocky Fernandez a local resident raised the issue of not responding to the damaged pipeline his back yard. • Sri. Mohammed Ikthar a local resident insisted on removing of interlocking on masjid road to avoid inconvenience to public. • Sri. Abdul Kodi prominent leader of the 14th ward appreciated the proposed project and requested the community to take up HSC on a priority basis to avoid water borne diseases. • Participants raised about the absence of Chief Officer.

ADB 147 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

The action taken re[port to be displayed in the notice board of the ULBs , PIUs and copies to be sent to the concern immediately for further course of action. The meeting ended with a vote of thanks by the councilor.

Photo Gallery

Door to door campaign

ADB 148 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

Public Consultation

Newspaper notification in Vijaya Karnataka dtd:27-05-2019

Attendance of the participants

ADB 149 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

Ward level Public Consultation Meeting Ward No 15 & 16 at Kundapura in Chakramma Temple Kodi on 30.05-2019 at 4:30pm.

KUIDFC, PIUs and TMC Kundapura has organized Ward Level Public Consultation meeting at ward No. 15 & 16 Chakramma Temple on 30.05-2019 at 4:30pm under the Chairmanship of the Councilors of Ward No. 15 & 16.

Sl Project Name of the ward House No. of Participants No. town holds (2011) Male Female Official Total s

1. Kundapur 15 & 16 Central & North 433 24 6 14 44 a Kodi wards

The officials of TMC Kundapura welcomed the gathering and presented detailed project information to the participants regarding the proposed continuous water supply scheme, project components like source of water, raw water raising main, WTP(Water treatment Plant), pure water distribution network, cost of the project, name of the contractor, contract period, contract person in case any grievances regarding during construction and damage of any utilities, house service connections process, water metering and Operation & Maintenance of the proposed scheme.

• Shankar Pujari asked about: o the delay in closing pits opened for laying the pipes in spite of repeating reminders. Insisted on closure of the holes/ pits in the middle of the road to avoid accidents and inconveniences. Due to the delay in closing pits, 2-3 boys had an accident o Poor quality of restoration of roads. Insisted the restoration of main road be done 1mtr on both the sides of the road. o Tar not mixed as per required quality for road asphalt. o 20 mtr concrete road has been damaged- who will be responsible for restoration.

• Ashok Poojari said that mud has been removed in both the sides of the road while laying the pipes, but the contractor restored only one side. Insisted that both sides are restored o Insisted on restoration of road before entering of monsoon. o The contractor not using curing process and has not taken steps for completion of works as per the contractual obligations. o Closure of pits immediately to avoid inconvenience to public and before monsoon enters. • Manjunath insisted on proper revetment as per the procedure to maintain quality. o Do we need to pay for HSC? o Do we need to pay water tariff after installation of water meter. o Urged the officials not to entertain any complaints from consumers regarding spatial problems. o The contractor is not listening to issues raised by the public. • Sunil asked to maintain more thickness in the tar road at road turnings

ADB 150 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

• Smt Kamala Manjunath Pujari appreciated the proposed project and appealed to the community to adopt HSC on a priority basis to avoid water borne diseases. • Participants asked about the absence of Chief Officer. • Participants asked about the process and procedure for HSC’s.

The officials of PIU noted the critical and general issues raised by the public/ community and assured them rectification in a time bound manner in collaboration with contractor and other consultants. They will submit the action taken report to the Ward Councilor within a week. The action taken re[port to be displayed in the notice board of the ULBs , PIUs and copies to be sent to the concern immediately for further course of action. The meeting ended with a vote of thanks by the councilor.

Photo Gallery

Door to door campaign/ motivation by the officials:-

ADB 151 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

Photos of the Public Consultation :-

Attendance sheet

ADB 152 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

News Paper Notification in Udayavani dtd:28-05-2019.

ADB 153 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

ADB 154 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

UDUPI

Ward Level Public Consultation Bailoor (Ward No. 31) of Udupi City at Ammanni Ramanna Shetty Sabha Bahavan premises on 20.08.2019 at 11.00 AM.

The PIU and CMC Udupi organized Ward Level Public Consultation at Bailoor (Ward No. 31)at Ammanni Ramanna Shetty Sabha Bahavan premises on 20.08.2019 by 11.00 AM under the Chairmanship of the Ward Councilor.

Sl Project town Name of Househ No. of Participants No. the ward olds (2011) Male Female Officials Total

1. Udupi 31 66 39 12 116

Bailoor

The Accounts Superintendent of KIUWMIP welcomed the gathering and provided information on the objectives of ward level consultations. The AEE- KIUWMIP presented detailed project information to the participants regarding the proposed continuous water supply scheme, project components like source of water, raw water raising main, WTP(Water treatment Plant), pure water distribution network, cost of the project, name of the contractor, contract period, contract person in case any grievances regarding during construction and damage of any utilities, house service connections process, water metering and Operation & Maintenance of the proposed scheme.

• Mr. Winston Kounds, a local resident of Bailoor requested the following information

o Parameters followed for constructing the OHTs and population projected to 2046? o Will the project be executed within the timeline? o if restoration work will also be ensured in the proposed scheme

• Mr. Akbar Ahmed a local resident of Bailoor raised the following concern. o Is there any provision to remove the old pipelines and lay new pipelines for water supply • Mr. Ramesh Kanchan, CMC Member of Bailoor ward raised the following concerns. o It is better to facilitate water supply to Bailoor from the proposed water tank instead of previous improper water supply arrangements. o It is difficult to keep faith in this proposed project also because of failure of all previous projects. o Does this proposed water supply project depend on Varahi River alone • Mr. G. G. Heggade, a local resident of Bailoor raised the following concerns. o What is the project completion period? o In the previous project, no one was informed about the project. This is the first time in the history this locality is receiving information regarding the proposed project.

ADB 155 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

• Mr. Nayaz Anwar, a local resident of Bailoor raised the following concern. o It is very difficult to get the water for even a half an hour in the summer and requested to resolve this issue at least with this project.

Other General Issues discussed:-

• Payment of water meter cost • Status of existing water meter • House Service Connection (HSC) procedures • Pro-poor water connection policy • Reduction of Non -Revenue Water (NRW) • Grievance Redressal Mechanisms • Regularizing the unauthorized connections

The officials of PIU noted the critical and general issues raised by the public/ community and assured them rectification in a time bound manner in collaboration with contractor and other consultants. They will submit the action taken report to the Ward Councilor within a week. The action taken re[port to be displayed in the notice board of the ULBs , PIUs and copies to be sent to the concern immediately for further course of action. The meeting ended with vote of thanks by the officials of the PIU-Udupi.

Photo Gallery

Door to door campaign by the officials:-

ADB 156 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

Photos of the Participants :-

ADB 157 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

Attendance sheet

ADB 158 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

News Paper Notification in Udayavani dtd:18.08.2019

Media Coverage in Local News Papers

ADB 159 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

ADB 160 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

ADB 161 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

Ward Level Public Consultation of Ward of Nittur (No-08) at the Hall of Vishnu Murthy Temple, Akkada Katte, Nittur-Udupi on 29.08.2019 at 03.30 PM KUIDFC, PIUs and CMC Udupi organized Ward Level Public Consultation meeting at Nittur, Ward No -08, in Vishnu Murthy Temple, Akkada Katte premises on 29.08.2019 at 03.30 pm under the Chairmanship of the Councilor of Ward No. 08. The Chief of the temple was also invited as a special guest.

Sl Project town Name of House No. of Participants No. the ward holds (2011) Male Female Officials Total

1. Udupi 08 48 25 11 84

Nittur

The Social Development Specialist of EGIS welcomed the gathering. The Manager- Social Development KUIDFC provided information on the objective of the ward level consultation. This was followed by detailed project information provided by the AEE, PIU of Udupi regarding the proposed continuous water supply scheme, project components like source of water, raw water raising main, WTP(Water treatment Plant), pure water distribution network, cost of the project, name of the contractor, contract period, contract person in case any grievances regarding during construction and damage of any utilities, house service connections process, water metering and Operation & Maintenance of the proposed scheme.

• Mr. Sathish Shetty, a local Resident of Nittur ward, requested the following information o water slab and tariff system of the proposed project o What is the level of water pressure to be maintained in the proposed project? o What are the steps taken for providing House Service Connections (HSC)

• Sri. Vittal Das Bhannanje, a local resident of Nittur raised the following concerns o The responsible agency for the implementation of the proposed scheme o Mechanisms adopted for super vision of the proposed scheme o Upgrading the management skills of urban local bodies o Creating awareness among the community on water management o Grievance Redressal Mechanisms o Water handling practices o Application of rain water harvesting structures o Judicious usage of water

Other General Issues discussed:-

• Payment of water meter cost • Status of existing water meter • Connection procedures (HSC)

ADB 162 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

• Pro-poor water connection policy • Reduction of Non- Revenue Water (NRW) • Grievance Redressal Mechanisms • Regularizing unauthorized water connections.

The officials of PIU noted the critical and general issues raised by the public/ community and assured them rectification in a time bound manner in collaboration with contractor and other consultants. They will submit the action taken report to the Ward Councilor within a week. The action taken re[port to be displayed in the notice board of the ULBs , PIUs and copies to be sent to the concern immediately for further course of action. The meeting ended with vote of thanks by the officials of the PIU-Udupi.

Photo Gallery

Door to door campaign/ motivation by the officials:-

Photos of the Participants :-

ADB 163 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

Attendance sheet

ADB 164 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

News Paper Notification in Udayavani dtd:27.08.2019.

ADB 165 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

Ward Level Public Consultation of Moodu-Perampalli (WardNo.13) of Udupi CMC at Jubilee hall, Fatima Church, on 29.08.2019 at 11.00 AM.

KUIDFC, PIUs and CMC Udupi has organized Ward Level Public Consultation at ward Moodu-Perampalli (No 13) Jubilee Hall , Fathima Church on 29.08.2019 at 11.00 am under the Chairmanship of the Councilor of Ward No. 13. The Priest of Fathima Church presided over the meeting.

Sl Project town Name of House No. of Participants No. the ward holds (2011) Male Female Officials Total

1. Udupi 13 433 18 11 12 41

Moodu- perampalli

• Mr. Joseph, a local Resident of Moodu Perampalli ward raised the following questions o Procedures to be followed for the new HSC? o Methodology for fixing water slabs and tariff? o What are the directions for those getting water directly from pumps? o After commissioning of the scheme will water tariff go up? o What is the level of water pressure for the proposed project? • Smt. Helen Pinto, a local resident of Moodu- Perampalli asked if they are providing water from Varahi River by laying black pipes; whether the same type of pipes will be laid for Swarna River. • Smt. Selina Karkada, CMC Member of Ward-13, said that some areas like Kappanje etc., of Perampalli ward don not get sufficient water due to leakages and damages; requested the authorities for OHT at Perampalli to maintain good pressure. She said that land will be provided for the proposed OHT. • Fr. Anil D’Souza, Priest of Fatima Church and Chief Guest of this program expressed the following concerns about the proposed project. ➢ The proposed scheme is expected to resolve existing water crisis. ➢ The tariff should not burden the community. ➢ More focus should be on resolving day to day grievances. ➢ Community should be aware of judicious usage of water.

ADB 166 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

• Smt. Celestine D’Souza raised the following issues. ➢ Intermittent water supply ( midnight maximum 1 hour only). ➢ No communication in advance regarding water supply hours. ➢ CMC has not repaired street lights and damaged road for the last 8 months. • The contractor representative informed the gathering about his roles and responsibilities and expected their cooperation during construction of civil works.

Other General Issues discussed:-

• Payment of water meter cost • Pro-poor water connection policy • Reduction of Non- Revenue Water (NRW) • Grievances Redressal Mechanisms • Regularizing unauthorized connections.

The officials informed the gathering about taking necessary steps for rectification of the issues / concerns and will submit the action taken report to the Ward Councilor within a week. The action taken report will be displayed in the notice board of the ULB, PIU and copies will be sent to the concerned parties immediately for further course of action. The meeting ended with vote of thanks proposed by the Priest Father Anil.

Photo Gallery

Door to door campaign by the officials:-

ADB 167 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

Photos of the Consultation :-

Attendance sheet

ADB 168 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

News Paper Notification in Udayavani dtd:29.08.2019.

ADB 169 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

Ward Level Public Consultation of Gopalapura (Ward No. 10) of Udupi City at Veerabhadra Temple premises on 26.08.2019 at 11.00 AM KUIDFC, PIU and CMC Udupi organized Ward Level Public Consultation at Ward No. 10, Gopalapura, Udupi City at Veerabhadra Temple premises on 26.08.2019 at 11.00 AM under the Chairmanship of the Councilor of Ward.

Sl Project town Name of Househ No. of Participants No. the ward olds (2011) Male Female Officials Total

1. Udupi 10 Gopalapura 34 3 13 50

The Accounts Superintendent of KIUWMIP welcomed the gathering. The AEE- KIUWMIP provided information on the objective of the ward level consultation. This was followed by detailed project information provided by the AEE, PIU of Udupi regarding the proposed continuous water supply scheme, project components like source of water, raw water raising main, WTP(Water treatment Plant), pure water distribution network, cost of the project, name of the contractor, contract period, contract person in case any grievances regarding during construction and damage of any utilities, house service connections process, water metering and Operation & Maintenance of the proposed scheme.

• Mr. Jayanand, Ex-CMC member and local resident of Gopalapura requested the following information o Is there any pipeline connection to Santhekatte-Gopalapura from Manipal GLSR? o There is no water supply to Nayampalli and shanthivana areas near National Highway; request provide water from the proposed scheme. o Gopalapura should not face the shortfall of water by providing water to nearby villages in proposed scheme. o Under which zone Gopalapura is considered? • Mr. Suresh, a local resident of Gopalapura raised the following concern. o Is there sufficient water in Varahi River to supply Udupi City in summer season? • Mr. Rathanakar Acharya, a local resident of Gopalapura ward raised the following concern. o Whether water users have to pay for installation of new water meter or free of cost? When will the new water meters be installed? • Mr. Raghunath, a local resident of Gopalapura raised the following concern. o The residents of Udupi have constructed multi -storied buildings in place of single house and dug 2-3 bore wells for each multi storied building and hence the water depletion is taken place. Is there any remedy for this?

Other General Issues discussed:-

• Payment of water meter cost • Status of existing water meter

ADB 170 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

• Connection procedures House Service Connections (HSC) • Pro-poor water connection policy • Reduction of Non- Revenue Water (NRW) • Grievance Redressal Mechanisms • Regularizing unauthorized connections

The officials informed the gathering about taking necessary steps for rectification of the issues / concerns raised by the public and will submit the action taken report to the Ward Councilor within a week. The action taken report to be displayed in the notice board of the ULB, PIU and copies to be sent to the concerned immediately for further course of action. The meeting ended with a vote of thanks proposed by the officials of the PIU-Udupi.

Photo Gallery

Door to door campaign/ motivation by the officials:-

ADB 171 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

Photos of the Consulttation :-

Attendance sheet

ADB 172 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

News Paper Notification in Vijaya Karnataka dtd:25.08.2019.

ADB 173 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

Ward Level Public Consultation of Kakkunje, Ward No. 11, Udupi City at Narayana Guru Sabha Bhavana premises on 19.08.2019 at 11.00 AM KUIDFC, PIU and CMC Udupi has organized Ward Level Public Consultation at Ward No.11,Kakkunje, Udupi City at Narayana Guru Sabha Bhavan premises on 19.08.2019 at 11.00 AM under the Chairmanship of the Ward Councilor.

Sl Project town Name of Househ No. of Participants No. the ward olds (2011) Male Female Officials Total

1. Udupi 11 20 04 09 33

Kakkunje

• Mr. Gururaj Bhatt, a local resident of Kakkunje requested the following information. o What is the proposed project period and how you planned to bring water from Varahi River to Udupi city in low lying areas? o Baje area has tremendous water depletion. Will the proposed project deal with the water crisis? • Mr. Purandar Rao, a local resident of Kakkunje raised the following concerns. o From the Varahi River basin, will the pipelines pass through private lands to bring water to Udupi? o What is the population considered for the proposed project and on what base? o Whether the loan is taken from ADB for all 03 packages? • Mr. Ramesh Kanchan, CMC Member of Kakkunje ward raised the following concerns. o It is better to limit the water supply to Kakkunje from the proposed water tank instead of previous insufficient water supply arrangements. o It is difficult to keep faith in this proposed project because of failure of previous projects. o Is this water supply project dependent only on Varahi?

• Other General Issues discussed: • Payment of water meter cost • Status of existing water meter • Connection procedures (HSC)

ADB 174 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

• Pro-poor water connection policy • Reduction of Non - Revenue Water (NRW) • Grievance Redressal Mechanisms • Regularizing unauthorized connections

Photo Gallery

Door to door campaign by the officials:-

ADB 175 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

Photos of the Participants :-

Attendance sheet

ADB 176 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

News Paper Notification in Udayavani dtd:29.08.2019.

ADB 177 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

Ward level Public Consultation of Karamballi (Ward No. 12) of Udupi City at Venkataramana Temple premises on 19.08.2019 at 03.30 PM KUIDFC, PIUs and CMC Udupi has organized Ward Level Public Consultation at Karamballi (ward No. 12)at Venkataramana Temple premises on 19.08.2019 at 03.30 PM under the Chairmanship of the Ward Councilor.

Sl Project town Name of Househ No. of Participants No. the ward olds (2011) Male Female Officials Total

1. Udupi 12 23 05 13 41

Karamballi

• Smt. Manjula V. Prasad, a local resident of Karamballi requested for the following information. o How many OHTs are planned in Udupi town under the proposed project? o Hours of water supply per day? o Have you a planned for providing 24 hours of water supply? o What is the mechanism to fix water tariff for multi storied buildings? o What are the measures to fix water tariff for domestic and commercial users. o Instead of bringing water from far of Varahi River, it may be better to construct a barrage at Swarna River to avoid unnecessary expenditures. o Are you providing water to the existing as well as new consumers with the new OHTs proposed? • Mr. Vishnuprasad, a local resident of Karamballi raised the following concerns. o Will it not be a problem in future if you consider the present population which may increase? o Will this project serves water supply to only Municipal areas or all surrounding villages also? o What type of water meter will be installed and is there any provision for prepaid facility to pay the bill?

Other General Issues discussed:-

• Payment of water meter cost • Status of existing water meter • Connection procedures House Service Connections (HSC)

ADB 178 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

• Pro-poor water connection policy • Reduction of Non - Revenue Water (NRW) • Grievance Redressal Mechanisms • Regularizing unauthorized connections.

The officials informed the gathering about taking necessary steps for rectification of the issues / concerns rose by the public and will submit the action taken report to the Ward Councilor within a week. The action taken report to be displayed in the notice board of the ULB, PIU and copies to be sent to the concerned immediately for further course of action. The meeting ended with vote of thanks proposed by the officials of the PIU-Udupi.

Photo Gallery

Door to door campaign/ motivation by the officials:-

Photos of the Participants :-

ADB 179 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

Attendance sheet

ADB 180 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

News Paper Notification in Vijaya Karnataka dtd:18.08.2019.

ADB 181 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

Ward Level Public Consultation of Kinni Mulki (Ward No.32)Udupi City at Govind Kalyana Mantap premises on 20.08.2019 at 3.30 PM KUIDFC, PIUs and CMC Udupi organized Ward Level Public Consultation at ward Kinnimulki (No.32)at Govind Kalayan Mantapa premises on 20.08.2019 at 3.30 PM under the Chairmanship of the Councilor of Ward.

Sl Project town Name of Househ No. of Participants No. the ward olds (2011) Male Female Officials Total

1. Udupi 32 18 9 8 35

Kinnimulki

• Mr. Vital Murthy Acharya, a local resident of Kinnimulki said that since the area of Kinnarpadi is elevated and doesn’t get proper water pressure. Can it be resolved in the proposed project? • Smt. Amrutha Krishnamurthy, CMC member and a local resident of Kinnimulki asked if they could construct an OHT in Kinnimulki ward to avoid a water crisis. • Mr. Raviraj K, a local resident of Kinnimulki ward said that the UGD works in this ward were not maintained and over flowing is taking place in heavy rains. Whether the proposed project will also follow the same way?

Other General Issues discussed:-

1. Payment of water meter cost 2. Status of existing water meter 3. Connection procedures (HSC) 4. Pro-poor water connection policy 5. Reduction of Non - Revenue Water (NRW) 6. Grievance Redressal Mechanisms 7. Regularizing unauthorized connections

ADB 182 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

Photo Gallery

Door to door campaign by the officials:-

Photos of the Consultation :-

ADB 183 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

Attendance sheet

News Paper Notification in Vijaya Karnataka dtd:18.08.2019.

ADB 184 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

ADB 185 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

Ward Level Public Consultation of Ward of Subramanya Nagar (No.9) of Udupi City at Durga Parameswari Temple premises on 26.08.2019 at 4.00 PM KUIDFC, PIUs and CMC Udupi has organized Ward Level Public Consultation at ward Subramanya Nagar (No.9) Udupi City at Durga Parameswari Temple premises on 26.08.2019 at 4.00 PM under the Chairmanship of the Ward Councilor.

Sl Project town Name of Househ No. of Participants No. the ward olds (2011) Male Female Officials Total

1. Udupi 9 Subramanya 26 28 14 68 Nagar

• Mr. Balakrishna Acharya, a local resident of Subramanya Naagr requested for the following information. o How do you plan to provide water supply to Udupi city from the Varahi River- either through pipeline or open canal? o Why bring water to Udupi city from Varahi River, which far away instead of nearby Seeta and Madisalu Rivers? o In Udupi city, how many open wells exist and how many are functioning? o Wouldn’t it be better to take grant from State or central government instead of borrowing loan from ADB?

General Issues discussed:-

• Payment of water meter cost • Status of existing water meter • Connection procedures (HSC) • Pro-poor water connection policy • Reduction of Non -Revenue Water (NRW) • Grievance Redressal Mechanisms • Regularizing unauthorized connections

The officials informed the gathering about taking necessary steps for rectification of the issues / concerns rose by the public and will submit the action taken report to the Ward Councilor within a week. The action taken report to be displayed in the notice board of the ULB, PIU and copies to be sent to the concerned immediately for further course of action. The meeting ended with a vote of thanks proposed by the officials of the PIU-Udupi.

ADB 186 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

Photo Gallery

Door to door campaign by the officials:-

Photos of the Participants :-

ADB 187 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

Attendance sheet

ADB 188 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

ADB 189 KUIDFC-KIUWMIP KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

Annexure 4: Public Consultation Action Plan

PUBLIC CONSULTATION ACTION PLAN/ COMMUNITY AWARENESS AND PARTICIPATION PLAN

KUIWMIP Tranche II Mangalore May, 2019

Introduction

1. The Asian Development Bank (ADB) is assisting the Indian state of Karnataka improve water resources management in selected urban areas of the Upper Tungabhadra sub- basin. As part of this project, the Karnataka Integrated Urban Water Management Investment Program (KIUWMIP) investment support is being provided to modernize and expand urban water supply and sanitation (UWSS), and strengthen institutions to improve water use efficiency, productivity, and sustainability Kundapura, Mangalore, Udupi and Puttur (tranche 2).

2. Consistent with its commitment to putting meaningful consultation processes into practice, ADB and GoK have developed meaningful consultation action plans for all four subject towns/ cities of the project. Each town and its population is unique and consequently, the Public Consultation Action Plan is designed to address these characteristics. Kundapura is a coastal town with far flung populations, Mangalore is a dense mega city with a highly educated and engaged population, Udupi is an old town with strong educational roots and Puttur is defined by its hilly terrain and hence far flung and difficult to reach populations.

3. Meaningful consultation is a process that (i) begins early in the project preparation stage and is carried out on an ongoing basis throughout the project cycle; (ii) provides timely disclosure of relevant and adequate information that is understandable and readily accessible to affected people (iii) is undertaken in an atmosphere free of intimidation or coercion; (iv) is gender inclusive and responsive, and tailored to the needs of disadvantaged and vulnerable groups; and (v) enables the incorporation of all relevant views of affected people and other stakeholders into decision making, such as project design, mitigation measures, the sharing of development benefits and opportunities, and implementation issues. ADB requires borrowers/clients to engage with communities, groups, or people affected by proposed projects, and with civil society through information disclosure, consultation, and informed participation in a manner commensurate with the risks to and impacts on affected communities.3

4. The Public Consultation Action Plan aims to facilitate access for both the vulnerable and hard to reach populations of all the towns so that they are engaged in the entire process from design to implementation. Information disclosure is essential to elicit public support

3 ADB 2009 Safeguard Policy Statement, Manila

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for the projects and to mitigate grievances. Stakeholders need to be fully aware of the intent, design, schedule, impacts and benefits of the project. The activities require a coordinated effort between the executing and implementing agencies as well as public, private and community stakeholders. A Community Awareness Participation Resettlement and Rehabilitation (CAPRR) agency will be recruited to facilitate meaningful and widespread consultations and public awareness across the project towns through implementation.

Activities

5. Understanding the Community: Baseline and descriptive information will be collected for each alignment and distribution network area on parameters such as settlement patterns, businesses (titled and non-titled), socio-economic information of residents, areas where the poor and marginalized are concentrated, existing status of the water distribution facilities, community-based organizations, schools, and available social capital in the area. This information will be collected by the CAPRR as a baseline survey. Based on this baseline survey, a community profile will be put together for each service area

6. Understanding the Stakeholder: Key stakeholders include: a. government agencies involved in the project and their employees; b. beneficiary groups such as residents in the vicinity of a WTP and network alignment; c. political leaders, public representatives and community leaders; d. community organizations, Community-Based Organizations (CBOs), local nongovernment organizations (NGOs), social and cultural groups, etc.; e. ward level committees; f. media, including print and electronic media; g. schools; h. women groups with focus on gender-related activities; i. workers of contractors deployed on construction activities under the project; j. vendor associations and labor union federations; k. thrift and credit societies, if any; l. special groups formed for socially excluded segments of the population; and m. general citizens.

7. Understanding the Message: The basic messages for awareness generation and community participation include: a. Objectives, rationale, design, schedule, impacts, employment opportunities, and overall benefits of the project; b. levels of disturbance to be expected during construction; c. the importance of improved health, hygiene and sanitation and promotion of good practices through various behavioural changes; d. issues of water management and citizens’ duties as responsible consumers (e.g., citizens not overusing water; connect illegally to the distribution network; etc.); e. improved service delivery to citizens; f. operation and maintenance (O&M) of the assets created under the project and citizens’ duties to support the city in effective O&M;

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g. tariffs and commensurate levels of services; h. need to regularly pay water bills; i. water conservation and rainwater harvesting methods; j. employment opportunities under the project; k. affordability to meet the cost and modes of contribution( pro poor policies of the state); and l. grievance redress mechanism as detailed in the safeguard documents

8. Design and Implement Communication Strategy: The CAPRR will provide a coordinated and well-delivered Information, Education, and Communication (IEC) strategy, which will require the cooperation of communities based on their understanding and acceptance of the project and its objectives. The IEC strategy will include planning and implementing various activities such as the use of electronic, print and social media; distribution of leaflets, posters, banners, hoardings; organization of street plays; debates (especially at schools); concerts; organization of competitions in schools and neighbourhoods; public meetings; development of locally relevant user-friendly audio-visual material that are broadcast/telecast on local radio/cable, etc. This will also include a project website disclosing key project-related information, including the scope, cost, and financial and institutional arrangements, safeguards reports such as initial environmental examination (IEE) and resettlement plans (RPs), and progress on procurement, contract awards and disbursements.

9. Outreach to Contractors and Labourers: The workers on the ground are generally the first point of contact for the public. Great efforts should be made so that these workers are fully aware of the intent, design, schedule, impacts, and overall benefits of the project so that they communicate accurate information to the public. They also need to be aware of the likely public disturbances related to their contract’s construction activities. It is necessary to provide them with necessary awareness and training in basic social and environmental risks and benefits of the project including gender issues (e.g. equal pay for women), health and hygiene, occupational and community health and safety, HIV/AIDS awareness, and other benchmark practices applied in the construction industry.

10. Implementation and Feedback: The RPMU/ DPSCS, through CAPRR, will be responsible to implement the recommendations gathered through stakeholders consultations, and provide feedback to the relevant stakeholders about the status of implementation.

Public Consultation Action Plan/ Community Awareness and Participation Plan

11. .Public consultation and awareness-building activities are required to ensure that communities are mobilized as participants in the project. Awareness building and education activities will target all communities and relevant stakeholder groups within the project area with an emphasis on pro-poor, gender-sensitive activities. Key activities of the Public Consultation Action Plan/ CAPP are listed below.

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Activity Target Type of Objectives Responsible Time Deliverable Stakeholders Participation Unit/Persons Frame

PRE PROJECT PHASE Project 40-50 government Information • Introduce the RPMU/ DPSCS Year 1 in Project orientation officials, policy sharing departments to the Mangalore agenda workshops for makers and staff Consultation on various components Participant’s RPMU, CMC staff, consisting of convergence and tentative time line list policy makers and representatives initiatives and of IEC activities recommendati other from CMC and all shared • Demonstrate the link ons and way aligned relevant responsibility between improved forward departments departments water supply and participation plan , gender action plan (GAP) and environmental conservation • Discuss scope for synergizing efforts between various departments and leveraging opportunities Discuss land acquisition and resettlement related issues

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Project Elected Information • To orient on the RPMU/ DPSCS Year 1-3 Meeting orientation Representatives sharing importance of minutes and workshop for regarding water sanitation (in all 4 participants elected project projects and cities- list representatives link implicit benefits to Kundapura, from all 148 the community Mangalore, wards members Udupi and • To understand the Puttur) (at importance of their least 4 involvement in events) awareness raising and mitigation with the community members

Community Community • Information • To raise awareness RPMU/ Year 1 – 3 Participant list consultations and members and sharing on water conservation DPSCS/ (in the and brief Focused Group representatives regarding and need for sanitation CAPRR vicinity of reports on Discussions (FGD) (atleast 30% project • To understand the WTP’s and in content of women) importance of their wards along discussion involvement in the alignment awareness raising in all 4 cities)

IMPLEMENTATION PHASE Contractor Contractors and • Orientation • Core safety norms DPSCS/ Year 1-3 Agenda orientation loan consultants and information including ones related CAPRR (in Participant workshops sharing exclusively to female Mangalore) list and brief laborers , HIV/AIDS, discussion basic facilities at • Employment opportunities for local male and female workers • Environmental and social safeguards and mitigation measures

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• Assistance to be provided to Affected Persons (AP) during construction • Gender sensitization and • The need to maintain sex disaggregated roster

Quarterly GRC members Consultations • To consult with the DPSCS/ Year 1-4 Participant consultations GRC members and CAPRR (atleast 4 per list and brief with Grievance understand major site per city report Redressal community related every year) Committee issues and concerns (GRC) members at project sites

Awareness Teachers and Awareness • To create awareness CAPRR Year 1-3 Participant programs for school children program in on the (campaign list and brief school children (atleast 30% girls) schools need for conserving across a report water and maintaining cross section sanitation of schools- private and government in all 4 cities) Dissemination of Community • Radio • To impact community CAPRR Throughout BCC behavior change members (atleast programs approach towards implementatio strategy communication 50% women and • Street plays water and need for n (atleast 2 paper BCC) in project 50% from poor and •Consultations sanitation. per areas vulnerable •Advertisement subproject households) per year)

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Consultations Affected Persons • Information • Solicit views of RPMU/ Throughout Brief with affected including sharing affected persons DPSCS/ implementatio consultation persons on females • Consultation including all female CAPRR n stage reports with resettlement, affected persons on participant entitlement, resettlement and list compensation compensation; job 31 ward issues, special opportunities and meetings in protection mitigate potential Kundapura measures for conflict vulnerable • Inform about 60 ward grievance redress meetings in mechanism and Mangalore contacts • Discuss potential disruptions and 16 ward level assistance available meetings in • Gather Puttur recommendations • Agree on mitigation 16 ward level measures meetings in Udupi

City level meetings (every year)

POST IMPLEMENTATION PHASE Participatory All stakeholders • Platform for An interaction between RPMU/ Once every Minutes of review meetings interface community members, DPSCS/ month consultations with various between community CAPRR for six months with stakeholders different representatives, project participant stakeholders partners and list contractors

ADB = Asian Development Bank; APs = Affected Persons; BCC = Behavior change communication; CPP = consultation and participation plan, FGD = Focused Group Discussions; GAP = Gender Action Plan; GRC = Grievance Redressal Committee; NGHs = Neighborhood Groups, SDU = Social Development Unit; ULBs = urban local bodies.

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KUNDAPURA

Background

1. Kundapura is a coastal city located in Karnataka. The municipality covers an area of 23.06 square kilometers (km²) and is divided into 23 wards. The Population of Kundapura (2011 Census) is 30,450. The city has a coastal edge with a far flung population.

Stakeholder Analysis

2. Stakeholders in the Kundapura project includes residents, establishments and commercial establishments along the alignment. All the wards and neighbourhoods around the main works will need to be treated with special considerations. These include the areas around the intake works and jack well at Jambu (Japthi village); areas around the Water Treatment Plant (WTP) in Kundapura and the Elevated Storage Reservoirs (ELSR) at Halekote, and Kodi, Kundapura. Other areas with dense populations and strategic location that will be critical in the public consultation plan include:

Sl. Area Ward No No of Reason for Focus No Households

1 Kodi 15/ 16 433 near ELSR; medium level of population density

2 Muller street 14 254 medium population density Kodi

4 Mangalore Tiles 13 254 Densely populated area near church

5 Bhandarkars 1 121 medium population density College

6 Kundeshwara 20 273 Densely populated area Ward

7 Chikensal Ward 8 340 near Halekote ELSR; low density population

8 Fish market 7 260 Densely populated area

Activity Update

3. At the Pre Project phase, on 1st April -30th May 2016, discussions were conducted with residents, shopkeepers, and vendors etc. along the alignment of the pumping mains to seek their feedback. Ward councillors were present during the discussion process. These discussions were meant to create awareness about the subproject and requested the people to support the project during implementation. Fourteen potential beneficiaries (64% 198

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women participants) were consulted. Eight public consultations have been held since 2015 (four have been town level with three to the General Body; four were held in 2015-16; two in 2018 and two more in 2019). 169 stakeholders attended. 29 (17%) were women. (see details in plan below).Minutes and participant lists are presented in the RP. 4. At the Implementation Phase, Five ward level meetings have been conducted across the city since July 2019 and are continuing. These meetings are aimed at making citizens aware of the projects, the need for water management and sanitation, the schedule of the project and the grievance redressal mechanism (see details in table below)

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STATUS OF PUBLIC CONSULTATION ACTION PLAN - KUNDAPURA

Sl Activity Target Type of Objectives Timeframe Facilitators Current Status and Next Steps No Stakeholders Participation PRE PROJECT PHASE 1 Project 40-50 Information • Introduce the 2018 KUIDFC & A Town level Project Orientation Workshop was orientation government sharing departments to the RPMU held on 24-01-2018 at the Kundapura Town Hall. workshops officials, policy Consultation on various components A total of 41 participants attended. The for RPMU, makers and convergence and tentative time participants included government officials, CMC staff, staff initiatives and line of IEC activities elected representatives and general citizens. policy consisting of shared • Demonstrate the They were briefed about the Project (both water makers representative responsibility link between supply and UGD). Project officials requested and other s improved water support for the project. aligned from CMC and supply and departmen all participation plan , Minutes and participant lists are presented in the ts relevant gender action plan RP departments (GAP) and environmental conservation • Discuss scope for synergizing efforts between various departments and leveraging opportunities Discuss land acquisition and resettlement related issues 2 Project Elected Information • To orient on the 2018-2021 KUIDFC & On 27.02.2015, a presentation on the Inception orientation Representativ sharing importance of RPMU report was made to the General Body (with workshop es regarding project water sanitation elected members/corporartors) at the Kundapura for projects and Town Hall, for approval. 18 members attended, elected link implicit benefits of which 4 were women. The consultants made a representa to the community detailed presentation on the project. Comments tives members included need to examine water pressure in • To understand the Karvikeri; separate rising mains and a separate 200

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Sl Activity Target Type of Objectives Timeframe Facilitators Current Status and Next Steps No Stakeholders Participation importance of their OHT for Kodi; parallel pipe line only where involvement in required. The consultants agreed to incorporate awareness raising these changes into the PDR. Approval was and mitigation with granted. the community members On 10.07.2015, the Preliminary Design Report (PDR) (with all the changes) was presented to the General Body at the Kundapura Town Hall. 13 members attended, of which 3 were women. The report was approved. The General Body requested the GOI cover additional costs.

On 30.05.2016, the detailed project report (DPR) was presented to the General Body. 22 members attended, of which 5 were women. After detailed discussions, the DPR was approved. The General Body requested implementing civil works as quickly as possible.

A Town level Project Orientation Workshop was held on 24-01-2018 at the Kundapura Town Hall. A total of 41 participants attended. The participants included government officials, elected representatives and general citizens. They were briefed about the Project (both water supply and UGD). Five corporators (elected representatives) attended.

Since then, all corporators have been briefed individually on the project details. Corporators are attending public consultation meetings in their wards. Minutes and participant lists are presented in the RP

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Sl Activity Target Type of Objectives Timeframe Facilitators Current Status and Next Steps No Stakeholders Participation 3 Communit Community Information • To raise awareness 2018-2021 KUIDFC, On 18.12.2016, 14 beneficiaries along the bulk y members and sharing regarding on water RPMU and pipeline alignment in Halekote and Kodi consultatio representative project conservation and CAPRR (wards13, 14, 15, 16) were briefed on the project ns and s (at least 30% need for sanitation and views elicited. Beneficiaries suggested that Focused women) • To understand the the work be completed within the shortest Group importance of their possible time, local residents be informed about Discussion involvement in trenching at least a week ahead, employment be s (FGD) awareness raising provided to the local skilled and semi-skilled labourers during the construction, minimize inconvenience and traffic disturbances. All the beneficiaries consulted supported the project.

Meetings have been held from Dec 2018 with corporators of all wards to request their assistance is facilitating public consultations across the city.

Eight public consultations have been held since 2015 (four have been town level with three to the General Body; four were held in 2015-16; two in 2018 and two more in 2019). 169 stakeholders attended. 29 (17%) were women. Minutes and participant lists are presented in the RP.

Atleast-3/4 consultations will be held every month through the timeline of the project IMPLEMENTATION PHASE 4 Contractor Contractors Orientation Phase 1- KUIDFC, • Core safety norms •Meetings An ADB with workshop community on members,Environment NGO’s and and orientation and and information including ones July 2019- RPMU and Social safeguards was held on 12th April workshops loan sharing related exclusively to Dec 2019 CAPRR 2019 consultants female laborers , • An ADB Environmental Safeguards HIV/AIDS, basic 1 per year Workshop is scheduled June 13-14 2019 in facilities at Mangalore. • Employment • An ADB Social Safeguards Workshop was 202

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Sl Activity Target Type of Objectives Timeframe Facilitators Current Status and Next Steps No Stakeholders Participation opportunities for local held on Sept 27th 2019 in Mangalore male and female • KUIDFC has signed an agreement with ASCI workers Hyderabad to conduct Capacity Building • Environmental and trainings for KUIDFC, ULB staff and social safeguards contractors between June 2019 to Dec 2019 and mitigation o Topics include Project Management, measures Contract Management, Soft Skills, • Assistance to be Personal Development, Operations provided to Affected and Maintenance Persons (AP) during o Other topics will include gender construction sensitization, social safeguards, • Gender environmental safeguards, sensitization and grievance redressal etc. • The need to • One workshop will be held annually through maintain sex the timeline of the project disaggregated roster 5 Quarterly GRC members Consultations To consult with the at least 4 KUIDFC, The GRC was formed in April 2018 and the consultatio GRC members and per site RPMU and members of the committee are the Assistant ns understand major every year CAPRR Commissioner- Sub Division K-Pura, Chief with community related June 1, Officer TMC- Kundapura, Asst-Executive Grievance issues and concerns 2019 Engineer PIU Kundapura, PMDCSC Redressal Aug-1, 2019 Representative, CAPPRC/ NGO, SDO RPMU Committee Oct-1, 2019 Mangaluru (GRC) Dec-1, 2019 6 Awarenes Teachers and Awareness program To create awareness From Aug RPMU with The CAPRRC selection process is ongoing s school children ( in school on the need for 2019 to CAPRRC programs least 30% girls) conserving water and 2021 for All Primary, maintaining sanitation school Middle & children Government Schools 7 Dissemina Community Radio programs To impact community Throughout CAPRR The CAPRRC selection process is ongoing tion of members Street plays approach towards implementat behavior (atleast 50% Consultations water and need for ion change women and Advertisement sanitation. 203

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Sl Activity Target Type of Objectives Timeframe Facilitators Current Status and Next Steps No Stakeholders Participation communic 50% from poor ation and vulnerable BCC) in households)• project areas 8 Consultati Affected Information • Information 2018-2021 RPMU/ Eight public consultations have been held since ons Persons sharing sharing Throughout DPSCS/ 2015 (four have been town level with three to the with including Consultation • Solicit views of the project CAPRR General Body; four were held in 2015-16; two in affected females affected persons 2018 and two more in 2019). 169 stakeholders persons including all female Atleast 31 attended. 29 (17%) were women. on affected persons on ward Minutes and participant lists are presented in the resettleme resettlement and meetings in RP. nt, compensation; job Kundapura entitlemen opportunities and and 1 city t, mitigate potential level Discussions were held in June 2019 with the AE compensa conflict meeting a of the city and the commissioner to facilitate tion • Grievance redress year public consultations in the city till the CAPRRC is issues, mechanism and on board. special contacts protection • Discuss potential Atleast 3-4 ward level consultations per month measures disruptions and are scheduled for assistance available vulnerable • Gather recommendations • Agree on mitigation measures POST IMPLEMENTATION PHASE 9 Participato All Platform for Interaction between Year end RPMU/ To finalize the community and community ry review stakeholders interface between community members, DPSCS/ representatives and project partners and meetings different community CAPRR facilitate the process with appropriate authorities. with stakeholders representatives, various project partners and stakeholde contractors. rs

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MANGALORE

Background

1. Mangalore is a metropolitan city in Karnataka and is located about 350 km west of the state capital, Bangalore. The municipality covers an area of 132 square kilometers (km²) and is divided into 60 wards. The population according to the Census 2011 is 488,968. The topography of the city is both plain and undulating with four hilly regions with natural valleys within the city. Due to this hilly nature certain wards such as Mary Hill, Derebail and Kuntikana have difficulty accessing water and low lying areas such as Ashok Nagar, Kudroli, Kadri etc. are affected by water logging.

Stakeholder Analysis

2. Stakeholders in the Mangalore projects include residents, establishments and commercial establishment along the alignment. The Mangalore UGD project covers 11 wards such as the high income wards of Kundathbial (30), Kadri (32) and Jeppu (59). Low income wards through which the alignment passes include Kudroli (43) and Bandar. The total population of these 11 wards is 76,000. The stakeholders of this project include residents in low income areas, slums, high income areas and middle income areas. They will need regular consultations.

3. Since the water supply project will cover the whole city, stakeholders include residents living across the city in high Income areas such as Kankanady, Kadri, Balamatta, Kodialbail, M.G.Road, Jyothi Circle, Ko-dialguthu, Lalbagh, Valencia, Bejai, Falnir and Gandhi Nagar, residents of middle income areas such as Urwa Road, Ashok nagar and Kuntikana as well as residents of low income areas such Kandakpally and Kudroli. Slum dwellers will need to be paid special attention. Over 21 slums have been identified across the city with the largest slum in Jyothinagar, Kavoor (ward 13). Other large slums include those in Shakthinagar (ward 35), Kanduka (ward 45) Urundadigudde (ward 15), CPC compound Kudroli (ward 43) and Kodical(SC/ST colony) (ward 17). People living in high/ water critical areas (Mary Hill, Derebail and Kuntikana) and low lying areas (Ashok Nagar, Kudroli, Kadri) will need to be consulted regularly.

4. Shop keepers and commercial establishments, especially those in the denser areas along the alignment (Kandakpally, Kudroli, Urwa road) need to be consulted.

5. In Mangalore City, there are atleast 60 opinion leaders such as MP’s/ MLA’s/ Corporators, A highly educated populace, the city has a number of well-regarded educational institutions such as the Kasturba Medical College (KMC), National Institute of Technology, Surathkal and Father Muller Medical College. It will be important to speak with people at these institutions. The city has over 200 self-help groups, atleast 30-50 local NGOs and over 250 local officials. Consultations will need to be held across all these institutions and populations.

Activity Update

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6. At the Pre Project phase, on 6th - 8th December 2016, discussions were conducted with residents, shopkeepers, and vendors etc. along the alignment of the pumping mains to seek their feedback. Ward councillors were present during the discussion process. Over 19 stakeholders, including five (26%) women, were consulted with across:(i) Hoigebazar, Bolar Ward, (ii) Bolar, Emmekere, Morgansgate ward; (iii) Derebail (S); (iv) Derebail (NE); (v) Mannagudda, Kudroli. A town level meeting conducted in the city in 2018 with 116 attendees.

7. At the Implementation Phase, Over fifteen ward level meetings have been conducted across the city (see table below). These meetings are aimed at making citizens aware of the projects, the need for water management and sanitation, the schedule of the project and the grievance redressal mechanism.

8. While the public consultations needs to be facilitated regularly through and post implementation period, 7 of the 11 wards under the UGD project have undergone public consultations. Two hundred sixty one households have been informed of the project, the impact of the project and have provided feedback.

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STATUS OF PUBLIC CONSULTATION ACTION PLAN- MANGALORE

Sl Activity Target Type of Objectives Timeframe Facilitators Current Status and Next Steps No Stakeholders Participation PRE PROJECT PHASE 1 Project 40-50 Information • Introduce the 2018 KUIDFC & A Town level Orientation Workshop was held on orientation government sharing departments to the RPMU 15-2-2018 at Mangaluru City Corporation (MCC) workshops officials, policy Consultation on various components conference hall and a total of 116 participants for RPMU, makers and convergence and tentative time attended. The participants were briefed about CMC staff, staff initiatives and line of IEC activities the Project (both water supply and UGD). Project policy consisting of shared • Demonstrate the officials requested support for the project. makers representative responsibility link between Minutes and participant lists are presented in the and other s improved water RP aligned from CMC and supply and departmen all participation plan , ts relevant gender action plan departments (GAP) and environmental conservation • Discuss scope for synergizing efforts between various departments and leveraging opportunities Discuss land acquisition and resettlement related issues 2 Project Elected Information • To orient on the 2018-2021 KUIDFC & A Town level Orientation Workshop was held on orientation Representativ sharing importance of RPMU 15-2-2018 at Mangaluru City Corporation (MCC) workshop es (one) regarding project water sanitation conference hall and a total of 116 participants (atleast 1; projects and attended of which 22 were corporators (elected in year 1) link implicit benefits officials) Minutes and participant lists are to the community presented in the RP members • To understand the 208

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Sl Activity Target Type of Objectives Timeframe Facilitators Current Status and Next Steps No Stakeholders Participation importance of their involvement in awareness raising and mitigation with the community members 3 Communit Community Information • To raise awareness 2018-2021 KUIDFC, Over 19 stakeholders, including five (26%) y members and sharing regarding on water RPMU and women, were consulted with across:(i) consultatio representative project conservation and CAPRR Hoigebazar, Bolar Ward, (ii) Bolar, Emmekere, ns and s (at least 30% need for sanitation Morgansgate ward; (iii) Derebail (S); (iv) Derebail Focused women) • To understand the (NE); (v) Mannagudda, Kudroli between 6-8 8th Group importance of their Dec 2016. Discussion involvement in s (FGD) awareness raising Meetings were conducted with the Commissioner, Mangalore and his staff on June 6th 2019; Meetings have been held from Dec 2018 with corporators of all wards to request their assistance is facilitating public consultations across the city.

Meetings with community members, NGO’s and educational institutions such as the Kasturba Medical College (KMC), National Institute of Technology, Surathkal and Father Muller Medical College will be scheduled Aug 2019 onwards Atleast 3/4 consultations will be held in each ward every year through the timeline of the project IMPLEMENTATION PHASE 4 Contractor Contractors Orientation • Core safety norms Phase 1- KUIDFC, • An ADB workshop on Environment and orientation and and information including ones July 2019- RPMU and Social safeguards was held on 12th April workshops loan sharing related exclusively to Dec 2019 CAPRR 2019 consultants female laborers , • An ADB Environmental Safeguards HIV/AIDS, basic 1 per year Workshop is scheduled June 13-14 2019 in facilities at Mangalore. 209

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Sl Activity Target Type of Objectives Timeframe Facilitators Current Status and Next Steps No Stakeholders Participation • Employment • An ADB Social Safeguards Workshop was opportunities for local held on Sept 27th 2019 in Mangalore male and female • KUIDFC has signed an agreement with ASCI workers Hyderabad to conduct Capacity Building • Environmental and trainings for KUIDFC, ULB staff and social safeguards contractors between June 2019 to Dec 2019 and mitigation o Topics include Project Management, measures Contract Management, Soft Skills, • Assistance to be Personal Development, Operations provided to Affected and Maintenance Persons (AP) during o Other topics will include gender construction sensitization, social safeguards, • Gender environmental safeguards, sensitization and grievance redressal etc. • The need to • Regular workshops will be held annually maintain sex through the timeline of the project disaggregated roster 5 Quarterly GRC members Consultations To consult with the at least 4 KUIDFC, The GRC was formed in April 2018 and the consultatio GRC members and per site RPMU and members of the committee are the ns understand major every year CAPRR Commissioner- Mangaluru City Corporation, with community related June 1, Executive Engineer PIU Mangaluru (on behalf of Grievance issues and concerns 2019 DPD RPMU Mangaluru), PMDCSC Redressal Aug-1, 2019 Representative, SDO RPMU Mangaluru and Committee Oct-1, 2019 CAPRRC/ NGO (GRC) Dec-1, 2019 6 Awarenes Teachers and Awareness program To create awareness From Aug RPMU with The CAPRRC selection process is ongoing s school children ( in school on the need for 2019 to CAPRRC programs least 30% girls) conserving water and 2021 for All Primary, maintaining sanitation school Middle & children Government Schools 7 Dissemina Community Radio programs To impact community Throughout CAPRR The CAPRRC selection process is ongoing tion of members Street plays approach towards implementat behavior (atleast 50% Consultations water and need for ion 210

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Sl Activity Target Type of Objectives Timeframe Facilitators Current Status and Next Steps No Stakeholders Participation change women and Advertisement sanitation. communic 50% from poor ation and vulnerable BCC) in households)• project areas 8 Consultati Affected Information • Information 2018-2021 RPMU/ 15 ward level public consultations and one city ons Persons sharing sharing Throughout DPSCS/ level meeting have been held between January with including Consultation • Solicit views of the project CAPRR 2018 and May 2019. Over 500 people attended affected females affected persons of which 17% were women. persons including all female Atleast 60 on affected persons on ward Discussions were held in June 2019 with the AE resettleme resettlement and meetings in of the city and the commissioner to facilitate nt, compensation; job Mangalore public consultations in the city till the CAPRRC is entitlemen opportunities and and 1 city on board. t, mitigate potential level compensa conflict meeting a Atleast 3-4 ward level consultations per month tion • Grievance redress year are scheduled annually issues, mechanism and special contacts protection • Discuss potential measures disruptions and for assistance available vulnerable • Gather recommendations • Agree on mitigation measures POST IMPLEMENTATION PHASE 9 Participato All Platform for Interaction between Year end RPMU/ To finalize the community and community ry review stakeholders interface between community members, DPSCS/ representatives and project partners and meetings different community CAPRR facilitate the process with appropriate authorities. with stakeholders representatives, various project partners and stakeholde contractors. rs

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UDUPI

Background

1. The municipality spreads across an area of 69.28 square kilometer (km²) and is divided into 35 wards. The municipal area comprises the surrounding areas of Manipal, Parkala, Malpe, Udyavara and Santhekatte. The population of Udupi Municipal Corporation according to the Census 2011 is 125,350. The estimated population of Udupi city currently is 133,485. The population of surrounding four en-route villages is 31,064.

Stakeholder Analysis 2. Stakeholders in the Udupi project includes residents, establishments and commercial establishments along the alignment. All the wards and neighborhoods around the main works will need to be treated with special considerations. These include the areas around the intake works and jack well at Bharatkal, Halady; areas around the Water Treatment Plant (WTP) at Baje and the Elevated Storage Reservoirs (ELSR) at Manipal, Manipal Mannampalla Lake, Kolambe (Near Ammani Rammanna Shetty Hall), Indrali, Manchi, Kakkunje and Santekatte. Areas with dense populations and strategic locations that will be critical in the public consultation plan include:

Sl. Area Ward No No of Reason for Focus No Households

1 Manipal 18 1241 near ELSR ; high income area

2 Kanjibetta 25 603 High income area

4 Bannaje 28 757 High income area

5 Moodabettu 6 1044 Low income area

6 Kodavu 4 833 Low income area

7 Malpe central 3 680 Low income/ fishing village

8 Parkala 16 964 Difficult to access

Activity Update

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project alignments were consulted. Of these 11 (34%) were women. Consultations with stakeholders were conducted along the alignment of the associated projects (AMRUT and State) on 9 October 2017. Over 15 people (2-3 women) were consulted. Additionally city level meetings were conducted (see details in table below)

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STATUS OF PUBLIC CONSULTATION ACTION PLAN- UDUPI

Sl Activity Target Type of Objectives Timeframe Facilitators Current Status and Next Steps No Stakeholders Participation PRE PROJECT PHASE 1 Project 40-50 Information • Introduce the 2018 KUIDFC & A Town level Orientation Workshop was held on orientation government sharing departments to the RPMU 31-1-2018 at Udupi city Municipal Hall workshops officials, policy Consultation on various components conference hall and a total of 20 participants for RPMU, makers and convergence and tentative time attended. The participants were briefed about CMC staff, staff initiatives and line of IEC activities the Project (both water supply and UGD). Project policy consisting of shared • Demonstrate the officials requested support for the project. makers representative responsibility link between and other s improved water aligned from CMC and supply and departmen all participation plan , ts relevant gender action plan departments (GAP) and environmental conservation • Discuss scope for synergizing efforts between various departments and leveraging opportunities Discuss land acquisition and resettlement related issues 2 Project Elected Information • To orient on the 2018-2021 KUIDFC & On 02.02. 2018, a Town level meeting was held orientation Representativ sharing importance of RPMU at the Udupi Municipal Council (MC) Meeting workshop es (one) regarding project water sanitation Hall with 70 participants, 8 of whom were (atleast 1; projects and women. Minister for Fisheries and Youth in year 1) link implicit benefits Services, GoK, Chief Officer, MC, Assistant 215

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Sl Activity Target Type of Objectives Timeframe Facilitators Current Status and Next Steps No Stakeholders Participation to the community Executive Engineer (AEE), MC, Udupi, Council members members etc were in attendance. Project • To understand the components and implementation schedule was importance of their explained. Questions raised included current involvement in scarcity of water; pumps getting destroyed. awareness raising A Town level Orientation Workshop was held on and mitigation with 31-1-2018 at Udupi city Municipal Hall the community conference hall and a total of 20 participants members attended of which 6 were corporators (elected officials) 3 Communit Community Information • To raise awareness 2018-2021 KUIDFC, In Udupi, twelve public consultations have been y members and sharing regarding on water RPMU and held since 2018; two were town level and four consultatio representative project conservation and CAPRR were held in en route villages. 319 stakeholders ns and s (at least 30% need for sanitation attended of which 46 (15%) were women. Focused women) • To understand the Group importance of their Meetings were conducted with the Discussion involvement in Commissioner, Udupi and his staff in June 2019 s (FGD) awareness raising Meetings have been held from Dec 2018 with corporators of all wards to request their assistance is facilitating public consultations across the city.

Meetings with community members, NGO’s and educational institutions will be scheduled Aug 2019 onwards

Atleast 3-4 ward level consultations per month are scheduled each month

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Sl Activity Target Type of Objectives Timeframe Facilitators Current Status and Next Steps No Stakeholders Participation workshops loan sharing related exclusively to Dec 2019 CAPRR 2019 consultants female laborers , • An ADB Environmental Safeguards HIV/AIDS, basic 1 per year Workshop is scheduled June 13-14 2019 in facilities at Mangalore. • Employment • An ADB Social Safeguards Workshop was opportunities for local held on Sept 27th 2019 in Mangalore male and female • KUIDFC has signed an agreement with ASCI workers Hyderabad to conduct Capacity Building • Environmental and trainings for KUIDFC, ULB staff and social safeguards contractors between June 2019 to Dec 2019 and mitigation o Topics include Project Management, measures Contract Management, Soft Skills, • Assistance to be Personal Development, Operations provided to Affected and Maintenance Persons (AP) during o Other topics will include gender construction sensitization, social safeguards, • Gender environmental safeguards, sensitization and grievance redressal etc. • The need to • Regular workshops will be held annually maintain sex through the timeline of the project disaggregated roster 5 Quarterly GRC members Consultations To consult with the at least 4 KUIDFC, The GRC was formed in April 2018 and the consultatio GRC members and per site RPMU and members of the committee are the Assistant ns understand major every year CAPRR Commissioner Udupi Sub Division, with community related June 1, Commissioner Municipal Council Udupi, Grievance issues and concerns 2019 Executive Engineer KIUWMIP-PIU, Udupi( on Redressal Aug-1, 2019 Behalf DPD RPMU ), Representative of Committee Oct-1, 2019 PMDCSC, CAPRRC/NGO, SDO RPMU (GRC) Dec-1, 2019 6 Awarenes Teachers and Awareness program To create awareness From Aug RPMU with The CAPRRC selection process is ongoing s school children ( in school on the need for 2019 to CAPRRC programs least 30% girls) conserving water and 2021 for All Primary, maintaining sanitation school Middle & children Government 217

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Sl Activity Target Type of Objectives Timeframe Facilitators Current Status and Next Steps No Stakeholders Participation Schools 7 Dissemina Community Radio programs To impact community Throughout CAPRR The CAPRRC selection process is ongoing tion of members Street plays approach towards implementat behavior (atleast 50% Consultations water and need for ion change women and Advertisement sanitation. communic 50% from poor ation and vulnerable BCC) in households)• project areas 8 Consultati Affected Information • Information 2018-2021 RPMU/ 15 ward level public consultations and one city ons Persons sharing sharing Throughout DPSCS/ level meeting have been held between January with including Consultation • Solicit views of the project CAPRR 2018 and May 2019. Over 500 people attended affected females affected persons of which 17% were women. persons including all female Atleast 60 on affected persons on ward Discussions were held in June 2019 with the AE resettleme resettlement and meetings in of the city and the commissioner to facilitate nt, compensation; job Mangalore public consultations in the city till when the entitlemen opportunities and and 1 city CAPRRC is on board. t, mitigate potential level compensa conflict meeting a Atleast 3-4 ward level consultations per month tion • Grievance redress year are scheduled annually issues, mechanism and special contacts protection • Discuss potential measures disruptions and for assistance available vulnerable • Gather recommendations • Agree on mitigation measures POST IMPLEMENTATION PHASE 9 Participato All Platform for Interaction between Year end RPMU/ To finalize the community and community ry review stakeholders interface between community members, DPSCS/ representatives and project partners and meetings different community CAPRR facilitate the process with appropriate authorities.

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Sl Activity Target Type of Objectives Timeframe Facilitators Current Status and Next Steps No Stakeholders Participation with stakeholders representatives, various project partners and stakeholde contractors. rs

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PUTTUR

Background

1. Puttur is a city located in Dakshin Kannada district of Karnataka. The municipality covers an area of 32.23 km² (square kms) and is divided into 27 wards. The city has a hilly terrain and is difficult to access populations.

Stakeholder Analysis 2. Stakeholders in the Puttur project include residents, establishments and commercial establishments along the alignment. All the wards and neighborhoods around the main works will need to be treated with special considerations. These include the areas around the intake works and jack well at Nekkilady; areas around the Water Treatment Plant (WTP) at Nekkilady, Intermediate pumping station at Tenkila, booster pumping station at Balnad, the 6 Elevated Storage Reservoirs (ELSR) Mura Shantinagra, Padnur, Karmala near Microwave station, CTO, Darbe, Lingadagudda, Kabaka, Balnad Helipad, Balnad Kelyadi, Vitla Road, and two new GLSR at Seetigudda and Tenkila.

3. Other areas with dense populations and strategic locations that will be critical in the public consultation plan include:

Sl. Area Ward No No of Reason for Focus No Households

1 Padil 10 533 near ELSR; medium level of population density

2 RTO circle 5, 6 and 1666 Densely populated area 14

4 Bolwar junction 15 445 Densely populated area

5 Darbe 22 306 Densely populated area

6 Neharu Nagar, 2 537 medium level of population density Mura Shanthi Nagar

7 Kombettu 13 263 medium level of population density

8 Tenkila 20 469 low

Activity Update

4. At the Pre Project phase, on 1st February- 30th March 2016, discussions were conducted with residents, shopkeepers, and vendors etc. along the alignment of the pumping mains to seek their feedback. Ward councillors were present during the discussion process. These 221

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discussions were meant to create awareness about the subproject and requested the people to support the project during implementation. 5. Implementation Phase: Atleast five public consultations have been held (four in 2018 and one in 2019). All except one (town level in 2018) were ward level meetings. Over 176 stakeholders attended with 52 women (30%) participants :

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STATUS OF PUBLIC CONSULTATION ACTION PLAN- PUTTUR

Sl Activity Target Type of Objectives Timeframe Facilitators Current Status and Next Steps No Stakeholders Participation PRE PROJECT PHASE 1 Project 40-50 Information • Introduce the 2018 KUIDFC & A Town level Orientation Workshop was held on orientation government sharing departments to the RPMU 15-2-2018 at Puttur Municipal Council workshops officials, policy Consultation on various components conference hall and a total of 30 participants for RPMU, makers and convergence and tentative time attended. The participants were briefed about CMC staff, staff initiatives and line of IEC activities the Project (both water supply and UGD). Project policy consisting of shared • Demonstrate the officials requested support for the project. makers representative responsibility link between and other s improved water aligned from CMC and supply and departmen all participation plan , ts relevant gender action plan departments (GAP) and environmental conservation • Discuss scope for synergizing efforts between various departments and leveraging opportunities Discuss land acquisition and resettlement related issues 2 Project Elected Information • To orient on the 2018-2021 KUIDFC & A Town level Orientation Workshop was held on orientation Representativ sharing importance of RPMU 15-2-2018 at Puttur Municipal Council workshop es (one) regarding project water sanitation conference hall and a total of 30 participants (atleast 1; projects and attended of which 6 were corporators (elected in year 1) link implicit benefits officials) to the community members 223

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Sl Activity Target Type of Objectives Timeframe Facilitators Current Status and Next Steps No Stakeholders Participation • To understand the importance of their involvement in awareness raising and mitigation with the community members 3 Communit Community Information • To raise awareness 2018-2021 KUIDFC, Meetings were conducted with the y members and sharing regarding on water RPMU and Commissioner, Puttur and his staff in June 2019 consultatio representative project conservation and CAPRR ns and s (at least 30% need for sanitation Meetings have been held from Dec 2018 with Focused women) • To understand the corporators of all wards to request their Group importance of their assistance is facilitating public consultations Discussion involvement in across the city. s (FGD) awareness raising Meetings with community members, NGO’s and educational institutions will be scheduled Aug 2019 onwards

IMPLEMENTATION PHASE 4 Contractor Contractors Orientation • Core safety norms Phase 1- KUIDFC, • An ADB workshop on Environment and orientation and and information including ones July 2019- RPMU and Social safeguards was held on 12th April workshops loan sharing related exclusively to Dec 2019 CAPRR 2019 consultants female laborers , • An ADB Environmental Safeguards HIV/AIDS, basic 1 per year Workshop is scheduled June 13-14 2019 in

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Sl Activity Target Type of Objectives Timeframe Facilitators Current Status and Next Steps No Stakeholders Participation facilities at Mangalore. • Employment • An ADB Social Safeguards Workshop was opportunities for local held on Sept 27th 2019 in Mangalore male and female • KUIDFC has signed an agreement with ASCI workers Hyderabad to conduct Capacity Building • Environmental and trainings for KUIDFC, ULB staff and social safeguards contractors between June 2019 to Dec 2019 and mitigation o Topics include Project Management, measures Contract Management, Soft Skills, • Assistance to be Personal Development, Operations provided to Affected and Maintenance Persons (AP) during o Other topics will include gender construction sensitization, social safeguards, • Gender environmental safeguards, sensitization and grievance redressal etc. • The need to • Regular workshops will be held annually maintain sex through the timeline of the project disaggregated roster 5 Quarterly GRC members Consultations To consult with the at least 4 KUIDFC, The GRC was formed in April 2018 and the consultatio GRC members and per site RPMU and members of the committee are the Assistant ns understand major every year CAPRR Commissioner Puttur Sub Division, with community related June 1, Commissioner Municipal Council Puttur, Grievance issues and concerns 2019 Executive Engineer KIUWMIP-PIU, Puttur( on Redressal Aug-1, 2019 Behalf DPD RPMU ), representative of Committee Oct-1, 2019 PMDCSC, CAPRRC/ NGO, SDO RPMU (GRC) Dec-1, 2019 6 Awarenes Teachers and Awareness program To create awareness From Aug RPMU with The CAPRRC selection process is ongoing s school children ( in school on the need for 2019 to CAPRRC programs least 30% girls) conserving water and 2021 for All Primary, maintaining sanitation school Middle & children Government Schools 7 Dissemina Community Radio programs To impact community Throughout CAPRR The CAPRRC selection process is ongoing tion of members Street plays approach towards implementat 225

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Sl Activity Target Type of Objectives Timeframe Facilitators Current Status and Next Steps No Stakeholders Participation behavior (atleast 50% Consultations water and need for ion change women and Advertisement sanitation. communic 50% from poor ation and vulnerable BCC) in households)• project areas 8 Consultati Affected Information • Information 2018-2021 RPMU/ Five public consultations have been held (four in ons Persons sharing sharing Throughout DPSCS/ 2018 and one in 2019). All except one (town with including Consultation • Solicit views of the project CAPRR level in 2018) were ward level meetings. Over affected females affected persons 176 stakeholders attended with 52 women (30%) persons including all female Atleast 60 participants on affected persons on ward resettleme resettlement and meetings in Discussions were held in June 2019 with the AE nt, compensation; job Mangalore of the city and the commissioner to facilitate entitlemen opportunities and and 1 city public consultations in the city till the CAPRRC is t, mitigate potential level on board. compensa conflict meeting a tion • Grievance redress year Atleast 3-4 ward level consultations per month issues, mechanism and are scheduled annually special contacts protection • Discuss potential measures disruptions and for assistance available vulnerable • Gather recommendations • Agree on mitigation measures POST IMPLEMENTATION PHASE 7 Participato All Platform for Interaction between Year end RPMU/ To finalize the community and community ry review stakeholders interface between community members, DPSCS/ representatives and project partners and meetings different community CAPRR facilitate the process with appropriate authorities. with stakeholders representatives, various project partners and stakeholde contractors.

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Sl Activity Target Type of Objectives Timeframe Facilitators Current Status and Next Steps No Stakeholders Participation rs

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ANNEXURE 5: GRIEVANCE REDRESSAL

Status as on 31stJanuary 2020.

Site: Kandathapalli, Mangaluru. Works commenced from 28th September 2019 only.

Sl. Date Name Address Phone Locati Complaint Action Status of Resolved Remark No Number on Details Taken grievance Date s .

1 2 3 4 5 6 7 8 9 10 11

2 29/09/2019 Mr. Rajasab Door # 30, 9944925026 Near UGD Pipe Informed the Resolved 01/10/2019 Closed Near Masjid Masjid damaged concerned Engineer for rectification

3 30/09/2019 Mr. Valisab, Door # 45, 9611735094 Near DI Pipe laying Informed the resolved 02/10/2019 Closed Near Masjid Masjid back filling concerned work not Engineer for completed rectification

Site: Kandathapalli, Mangaluru. The Works commenced from 28th September 2019 only.

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Sl. Date Name Address Phone Locatio Complaint Action Taken Status of Resolved Remarks No. Number n Details grievance Date 1 2 3 4 5 6 7 8 9 10 11 2 27/11/2019 Mr. 9731851546 Near 90MM Pipe Rectified Resolved 28/11/2019 Closed Dhananjaya Masjid damaged

Site: Kavoor to Kuntikana, Mangaluru. The Works commenced from 29th September 2019 only.

Sl. Date Name Address Phone Locatio Complaint Action Taken Status of Resolved Remarks No. Number n Details grievance Date 1 2 3 4 5 6 7 8 9 10 11 2 27/11/2019 Mr. Harry. # 2-106, Landline H.No 2- 90MM Pipe Rectified Resolved 29/11/2019 Closed L. D’Souza Brigade ;2240907 106, damaged Road, Brigade OPP: Road, Brigade Derebai Apartment l , Derebail

Site: Kavoor STP, Mangaluru. The Works commenced from 28th September 2019 only. Sl. Date Name Address Phone Locatio Complaint Action Taken Status of Resolved Remarks No. Number n Details grievance Date 1 2 3 4 5 6 7 8 9 10 11 1 22/11/2019 Ms. Geetha Sai Nilaya, 9902050596 Mullaka Water pipe Rectified Resolved 22/11/2019 Closed Kavoor d damaged Konchadi 229

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2 22/11/2019 Ms. Pushpa Sai Nilaya, 9972548510 Mullaka No access for Rectified Resolved 22/11/2019 Closed Kavoor d vehicle Konchadi Movement

Site: Mathadakani, Mangaluru. The Works commenced from 3rd October 2019 only.

Sl. Date Name Address Phone Locatio Complaint Action Taken Status of Resolved Remarks No. Number n Details grievance Date 1 2 3 4 5 6 7 8 9 10 11 1 18/11/2019 Ms. Bharati Bharati 9964092881 Matah Water Rectified Resolved 19/11/2019 Closed Nilaya, a House Matahadak dakani Service a nai Bolur Connection Damaged Foundation wall damaged 2 20/11/2019 Mr. Angle 9980753800 Matah Water Rectified Resolved 20/11/2019 Closed Ronald Coat Rego a Connectio Rego Compound dakan n , ai damaged MATHADA K ANI 3 20/11/2019 Ms. Rajamma 9980309839 Matad Water Rectified Resolved 20/11/2019 Rajamm Compound a kani connectio Closed a Mathadaka n n i damaged

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Site: Mathadakani, Mangaluru. The Works commenced from 3rd October 2019 only.

Sl. Date Name Address Phone Locatio Complaint Action Status of Resolved Remarks No Number n Details Taken grievance Date .

1 2 3 4 5 6 7 8 9 10 11

1 28/12/2019 Mr. Yaramal 916404468 Matahad Water House Rectified Resolved 29/12/2019 Closed Ms.Yaramal House 8 akani Service Connection Door No7- Damaged 6- 711AMatah adakani

Site: Kavoor STP, Mangaluru. The Works commenced from 28th September 2019 only.

Sl. Date Name Address Phone Location Complaint Action Status of Resolved Remark No Number Details Taken grievance Date s .

1 2 3 4 5 6 7 8 9 10 11

1 09/12/2019 Mr. / Ms. SrihariKrupa 735398521 Konchad Water pipe Rectified Resolved 09/12/2019 Closed Ramachandr Door :1-59, 2 y damaged aSuvarna Konchadi

2 14/12/2019 Mr. KamakshiNilay 953581499 Konchad Water pipe Rectified Resolved 14/12/2019 Closed

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UmeshKama a, Door.1- 9 y damaged th 162/1

Derebail- Konchadi

3 29/12/2019 Mr. Hotel Sri 897031240 Konchad Due to Rectified Resolved 29/12/2019 Closed Chandrashek DurgaprasadK 9 y excavation, no har onchady proper access to reach house

4 03/01/2020 St. Ann/s Kuntikana 22154433 Bridge School Access Rectified Resolved 04/01/2020 Closed High School Road closed due to excavation work

5 18/01/2020 Ms. Lakshmi Padmavathi 767653042 Konchad Shop access Rectified Resolved 18/01/2020 Closed Stores 5 y closed due to DerebailKonch excavation work adi

6 20/01/2020 Mr. Shasta 916494659 Derebail Drainage pipeline Rectified Resolved 20/01/2020 Closed Gangadar Electricals 8 damaged Derebail, opposite Church

Site: Ashoknagar, Mangaluru.

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Sl. Date Name Address Phone Location Complaint Details Action Status Resolved Remark No Number Taken of Date s . grievanc e

1 2 3 4 5 6 7 8 9 10 11

1 08/12/2019 Mr. Near 944998009 Ashoknag 160MM UGD Pipe Rectified Resolved 08/12/2019 Closed Vasudevrao GokulKalya 4 ar Damaged nMantap, Ashoknagar

2 10/12/2019 Mr. Laxman Vigneshwar 984419819 Ashoknag 160MM UGD Pipe Rectified Resolved 11/12/2019 Closed Seth Apartments 1 ar Damaged

3 10/12/2019 Mr. B. D. TruptiNilaya 944833813 Ashoknag 160MM UGD Pipe Rectified Resolved 11/12/2019 Closed Gopal 5 ar Damaged 1-29-2472/1

4 12/12/2019 Mr. Manu 944833813 Ashoknag 160MM UGD Pipe Rectified Resolved 12/12/2019 Closed B.D.Gopal Nilaya1-29- 5 ar Damaged 2473/1

5 12/12/2019 Mr. Ganesh. Invenger 897189688 Ashoknag 160MM UGD Pipe Rectified Resolved 12/12/2019 Closed K Tower 5 ar Damaged

6 12/12/2019 Mr. K. Shri Krishna 966383222 Ashoknag 110MM UGD Pipe Rectified Resolved 13/12/2019 Closed

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Raghuveer Nilaya 4 ar Damaged

1-29-2473/7

7 17/12/2019 Mr. K. Shri Krishna 966383222 Ashoknag Electrical cable Rectified Resolved 24/12/2019 Closed Raghuveer Nilaya 4 ar damaged

1-29-2473/7

8 16/01/2020 Dr. Devadas #1-N-34- 984524814 Ashoknag 140 MM dia UGD Rectified Resolved 18/01/2020 Closed Shenoy 3048/1 2 ar pipe Damaged Ashoknagar ¾” HSE Water line damaged

9 16/01/2020 Alwin #1-N-34 994527237 Ashoknag 110MM dia UGD Rectified Resolved 18/01/2020 Closed D’Souza 3045/2 9 ar pipe damaged “Ashok” Building

Ashoknagar

10 22/01/2020 C Pinto # 1-34- 988639535 Ashoknag 140 MM dia UGD Rectified Resolved 23/01/2020 Closed 3071/2 C 4 ar pipe Damaged Pinto Antonio House

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ANNEXURE 6: CAPACITY BUILDING WORKSHOPS

ADB TRAINING WORKSHOP (SOCIAL SAFEGUARDS) - SEPT 27TH, 2019

I. INTRODUCTION

It is important to acquaint contractors and consultants involved in implementing subprojects under KIUWMIP to ADB’s Environmental and Social Safeguard Policies that are to be adopted during construction and operational activities. Training program/workshops on various social safeguard aspects to be adopted through project implementation and post construction is needed for the capacity development of the borrower and consultants. Consultants need to carry out extensive training programs with the team for the smooth implementation of safeguards.

A one-day orientation workshop was organised by ADB Safeguard Specialists (social) in Mangalore (RPMU) to familiarise personnel with ADB’s Social Safeguards, Policies and Procedures. The objective of the workshop was to introduce the participants to ADB safeguard policies, systems and ADB SPS 2009 in particular, so that the projects are implemented in compliance with policy requirements.

II. DATE AND VENUE

The one-day orientation workshop to familiarise personnel with ADB’s Social Safeguards, Policies and Procedures was organised at the Hotel Deepa Comforts, Mangalore on the 27th of Sept, 2019 by ADB Safeguard Specialists (social) and KUIDFC in Mangalore (RPMU)

III. PARTICIPANTS

The workshop was attended by 54 participants. These included staff from the Regional Project Management Unit (RPMU), PMDSC, representatives from all four PIU’s, and contractor staff from all four towns. The list of participants is attached in the appendix of the report.

IV. PROCEEDINGS OF THE SESSIONS

5.1 Introductory Session

The inauguration of the workshops was done by the Project Director, RPMU, Mr Balakrishna. In his welcome address, welcomed all the Engineers and staff of the PIU’s of Mangalore, Udupi, Puttur and Kundapura. He spoke of the need to adopt environmental and social safeguards in the planning and implementation of the project. He indicated that KUIDFC was on the forefront of development in the country, the need to adapt newer methods and be proactive and sensitive in the development of the project. He ADB for organising this workshop and for assisting the project in its development.

5.2 Session on Social Safeguards KIUWMIP Semi – annual Social Safeguard Monitoring Report for July 2019 - Jan 2020 for Tranche 2

This session on social safeguard policies was conducted by Mr. Kali Sankar Ghosh (Safeguard Specialist – Consultant ADB). The session included:

Overview of ADB polices on the Resettlement Policies Statement (as per ADB SPS 2009) and Involuntary Resettlement Requirements and Applicability to WBDWSIP Subprojects

Resettlement may be - Voluntary, Involuntary Resettlement and Physical and Economic Displacement in types. It is due to the disruption and displacement of communities resulting from project-related land acquisition and restrictions on land use.

Objectives of Resettlement Planning is to avoid or at least minimize involuntary resettlement wherever feasible (potentially through design optimization or probable alternatives), provide compensation for loss, improve or restore livelihood of affected persons, information disclosure.

Involuntary Resettlement Principles of ADB SPS 2009 – principles that would be followed by the project to reduce impacts of the project affected displaced persons, identify vulnerability, preparation of resettlement plan and maintain transparency.

Categorization for Involuntary Resettlement as per ADB SPS 2009, applicable for the project and the subsequent safeguard documents prepared for the same.

Importance of Resettlement Planning and Implementation – resettlement is a highly complex endeavor, as it concerns both tangible and non-tangible impacts. Risks surrounding the resettlement component. The Social Safeguard Specialist also guided the participants through the processes which should be adopted and the documentation requirement of these processes.

Key Tasks for Resettlement Implementation – it is a gradual step by step implementation that is carefully rolled out. Ideally resettlement implementation should be completed before the start of the construction work and should be monitored during the construction lifecycle. Roles and responsibilities of all the actors involved in the process including the responsibilities of the construction Contractors.

Stakeholder Engagement – objective of stakeholder engagement is to empower through information sharing, include in decision making, identification and managing of impacts, compensation payments and building trust. It is an ongoing process throughout the lifecycle of the project.

Identification of the Project Affected People (PAP) - Any person who, as a result of the project, loses the right to own, use, or otherwise benefits from assets, irrespective.

The Social Safeguards Specialist also shared different experience from other projects (as cases) to explain the above principles

5.3 Session on Social Safeguards Requirements of the Project

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The session on social safeguard requirements for the project was conducted by Ms Shreya Pillai, ADB Social Safeguards Consultant). The session included:

Introduction to social safeguards monitoring requirements such as resettlement plans and due diligence reports. The consultant explained the components of the document and the need to document the project in terms of social safeguards

Compensation requirement and the key recommendation and the requirement and process of restoring livelihoods were also explained to the participants,

Grievance Redressal Mechanism and Monitoring Requirement (both Internal and External) was discussed is details.

5.4 Session on GESI Implementation

The session on Gender Equality and Social Inclusion Plan (GESI) Implementation for the project was conducted by Ms Shreya Pillai, ADB Social Safeguards Consultant). The session included:

Introduction to components such as Gender Mainstreaming, Vulnerability and marginal groups as per ADB SPS.

The consultant explained the components of the Gender Equality and Social Inclusion Plan (GESI) with timelines and responsibility by city/ town.

The consultant explained the components of the Gender Equality and Social Inclusion Monitoring Report and the need to document the project in terms of gender.

The Social Safeguards Specialist shared experiences from other projects to explain the above principles

5.5 Preparation of SSMR (semiannual monitoring report)

This session on semiannual monitoring was conducted by Mr. Kali Sankar Ghosh (Safeguard Specialist – Consultant ADB). The session included:

Introduction to components such as self-monitoring, internal monitoring, survey of affected persons and quality of assessment as per ADB SPS.

Indicators for monitoring- Process and Output Indicators

Components of the SSMR (semiannual monitoring report) such as Compensation and Rehabilitation, Public participation and consultation, Implementation of Grievance Redress Mechanism (GRM) and Institutional Arrangements

5.6 Public Consultation Process

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The session on the Public Consultation Process for the project was conducted by Mr Devoor, Social Safeguards Expert, EGIS, RPMU). The session included:

Introduction to the Community Awareness and Participation Plan and Meaningful Consultations as per ADB SPS

Details of the Public Consultation Action Plan submitted by town/ city

Details of Public Consultations conducted so far across all the towns/ cities.

Process used for public consultations.

5.7 Discussion and Q&A Session

The main sessions were followed by a question answer session for participants to clarify their doubts. The following questions were asked:

What are the major steps in community consultation? In reply, the process of consultation was repeated with relevant example from different projects. The challenges usually encountered were also discussed.

5.8 Evaluation

A questionnaire was provided to the participants to evaluate the workshop. The majority of the participants were appreciative of the workshop, provided feedback that the sessions were well structured and presented and that trainers were effective. Participants indicated the need for regular workshops on social safeguards.

V. WAY FORWARD AND CONCLUSION

The workshops ended with vote of thanks by Ms Shreya Pillai, ADB Social Safeguards Consultant.

She hoped that the participants had received enough training regarding the social aspects of the project; that these aspects needed to be incorporated into the project construction and operation phase of the project and that proper monitoring would be ensured. She focused on the need for preparation and submission of the resettlement plans, due diligence reports, semi-annual progress reports, regular public consultations, grievance redressal and the gender equality and social Inclusion monitoring report.

She also indicated that the ADB team was available to assist all the participants at any time and appreciated the time spent by the participants on the workshop.

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WORKSHOP SCHEDULE, PHOTOGRAPHS & PARTICIPANTS LIST

Orientation on ADB Safeguards Implementation and Monitoring Karnataka Integrated Urban Water Management Investment Program

27th of Sept, 2019 Venue: Deepa Comforts, Mangalore

PROGRAM OF ACTIVITIES

09:00 to 09:30 Registration 09:30 to 10:00 Opening Session Welcoming Address- Mr BS Balakrishna, Deputy Project Director, RPMU

10:00 to 11: 00 Overview of ADB Safeguard Policy Statement (SPS) - Involuntary Resettlement Requirements and Applicability to KUIWMIP Sub projects- Mr Kali Shankar Ghosh, ADB Social Safeguard Expert

11:00 to 11:30 Coffee/ Tea Break

11:30 to 12:30 Introduction to Social Safeguards Requirements as per ADB SPS (RP/ DDR/ Grievance mechanism) – Shreya Pillai, ADB Social Safeguards Expert

12:30 to 01:00 GESI Implementation- Shreya Pillai, ADB Social Safeguards Expert

01:00 to 02:00 Lunch Break

02:00 to 02:30 Preparation of SSMR (semiannual monitoring report) – Mr Kali Shankar Ghosh, ADB Social Safeguards Expert

02:30 to 03:30 Public Consultation Process- Mr. Devoor, Social Safeguards Expert, EGIS, RPMU

03:30 to 04:00 Tea/ Coffee Break 04:00 to 04:30 Questions and Answer Session and Way Forward 04:30 to 05:00 Closing Session

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PHOTOGRAPHS OF SAFEGUARD IMPLEMENTATION & MONITORING TRAINING

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ATTENDANCE SHEET OF SAFEGUARD IMPLEMENTATION & MONITORING TRAINING IN MANGALORE

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