Shire Housing Association Tenant Satisfaction Survey December 2016 Prepared by: Prepared for: Research Resource Shire Housing Association 17b Main Street Netherthird House Cambuslang Cumnock G72 7EX KA18 3DB Contact: Lorna Shaw Contact: Lynn Miller Email: E-mail:
[email protected] [email protected] Report written by: Gemma Eaton Date: 09/12/2016 Reviewed by: Elaine MacKinnon/ Lorna Shaw Date: 09/12/2016 Research Resource 2 Shire Housing Association Tenant Satisfaction Survey 2016 Contents 1. EXECUTIVE SUMMARY ................................................................................... 5 2. INTRODUCTION, BACKGROUND AND OBJECTIVES .................................... 8 2.1 Introduction ........................................................................................................ 8 2.2 Background and objectives ................................................................................ 8 3. METHODOLOGY .............................................................................................. 9 3.1 Research Method .............................................................................................. 9 3.2 Questionnaire design ......................................................................................... 9 3.3 Sample Size ..................................................................................................... 10 3.4 Interviewing and quality control ........................................................................ 11 3.5 Survey Analysis and Reporting .......................................................................