Offshore Development Services Bdo Digital & Fpt Software

Software

OFFSHORE DEVELOPMENT SERVICES BDO DIGITAL & FPT SOFTWARE

CONNECT. CLEVER. IMPACT.

2018 2018 2018 2018 80 475 102 657 PARTNERS PROFESSIONAL STAFF SUPPORT STAFF TOTAL

26.4 22.8 37.4 17.6 104.2 MillionEUR MillionEUR MillionEUR MillionEUR = Million EUR 2018 2018 2018 2018 24.9 21.6 26.9 17.3 2018 90.7 AUDIT & ASSURANCE TAX & LEGAL ADVISORY ACCOUNTING & REPORTING TOTAL

140,259 OTHER STAFF RELATED INFORMATION EUR 85% 782 2018 2018 2018 138,052 EUR 84% 732

Corporate Strategy & Interim People Digital Risk Finance Organisation Management

Valuation Strategy planning Leadership & talent Technology & CIO Internal Audit Interim & execution management advisory services Management Transaction Services Forensic Advisory Organisational Change Enterprise solutions Services M&A excellence management Emerging Risk Management Financing Advisory Process Excellence Training & technologies & Internal Control & Modeling Coaching Project & App development portfolio HR tools & management analytics Advanced analytics

Service design & Mobility Digital industry customer journey & society HR & Pay Pre/post-merger platform Security & audit integration services

Expertise Typical products Technology & IT Strategy & Roadmap | Governance, Project & Ptf. Management | Cloud Strategy & Migration CIO advisory services Services | ...

Emerging technologies Blockchain & Data Sharing Platforms | Robotic Process Automation | Internet of Things | ...

App development Systems Integration & API Management | Mobile Apps | ...

Advanced analytics Data Mining, Machine Learning & AI | Process Mining / Intelligence | Reporting & BI | ...

Smart Cities, Regions & Mobility | Smart & Interconnected Supply Chain | Digital Commerce/e- Digital industry & society commerce | ...

Security & audit Cybersecurity | IT Audit | IT Malpractice Mitigation | ...

Transportation Energy Manufacturing Society Pharma Finance & Logistics & Utilities & Services & Government & Healthcare

Analytics Reporting OCR, RPAs Front End PPM

ERP

IoT API / ESB

Blockchain DevOps

BDO DIGITAL and FPT Software have bundled their expertise and know-how to offer their customers 360° Value Added Services.

Software FPT Software The leading ICT Corporation in Vietnam

FPT Information System Founded: 1988 Public listed: Dec 2006 on VNSE FPT Telecom USD ~2 billion (FY2017) Revenue: FPT Trading FPT Software: 274 Million (2017) No. of Employees: 35,000+ ~ FPT Software: 14,000 FPT Retail Development Centers: Vietnam, Philippines, Myanmar, Slovakia, Czech public FPT Education Clients: 450 clients with 75 Fortune 500s FPT Online R&D investment: 5% profit before tax

10% JP 13% US • ~ 11,000 projects worldwide 58% APAC • Average Customer Satisfactory 19% Score (CSS): EU 90/100

1 | TECHNOLOGY SECTOR 2 | TELECOMMUNICATIONS SECTOR

#1 in Revenue and Workforce Top 3 in broadband internet services, covering 59/63 provinces ~15,000 Tech experts & engineers 700Gbps international bandwidth; 04 Data centers; 4G #1 SI provider in Vietnam and expanding to developing LTE technology countries, especially in Public Sector, BFSI, Healthcare, Transportation, Security The first foreign enterprise to be licensed to provide fixed line telecom services in Myanmar in Vietnam 100+ Companies #1 ITO provider copyrighted software solutions, 2,000+ international technology certificates No. 1 for VnExpress as an online advertisement services provider in Vietnam Gartner Cool Vendor 2016 Leading e-commerce marketplace - Sendo.vn Key partners with AWS, Microsoft, SAP, Siemens, GE Predix etc

3 | DISTRIBUTION AND RETAIL SECTOR 4 | EDUCATION SECTOR

#1 in ICT & mobile distribution 1,500+ agencies in Vietnam Top University in IT Education; 21,000+ students at all levels (FPT University, FPT Polytechnic…); 98% of graduates Distributor for 30+ large technology partners 450+ having jobs within 12 months; retail stores in 63/63 cities and provinces (May, 2017)

Established Software Under Graduates: 7,500 Current  ITSS (Information Technology SkillStandard) Post Graduates: 460 enrolment nd  On-job-training from 2 year  ETSS (Embedded Technology Skill Standard) Training  Focus on foreign language training (EN, JP)  ACM (Association of Computing Machinery) programs  Practical skills

 Software Engineering  Language (English, Korean, Japanese)  Information Assurance  International Business Professional  Mathematics  Hospitality Management education  Computer Science  Architecture Teaching  Business Administration  Graphic Design  Finance & Banking  Multimedia Communications Employability

 96.5% employment rate Internationalization Graduation  31% recruited by FPT Software Facilities  Hanoi, Danang, Ho chi minh City, Can Tho

International  58 international partners in 29 countries Social Responsibility Cooperation  291 international students Japan, Thailand, Philippines, India, Brunei, Korea, France, Germany, The Netherlands, Taiwan. Inclusiveness

Airline & Aerospace Product Engineering CME

Utilities IT Professionals Logistics & Transport

BFSI Commerce Telecom

FPT was the first company in Southeast Asia to achieve CMMI level 5 and the first to be recognized by International Association of Outsourcing Professionals to be within top 100 Outsourcing vendors. We always choose world-class standards and models to benchmark against such as SEI CMMI; ISO 9001 and ISO/TS 16949.

International software process International International Recognition SEI CMMI Level 5; Security Standards ISO 9001:2008; ISO 27001:2013 (BS 7799 -2:2002) Gartner’s Cool Vender and ISO 20000-1:2011 in Emerging Market (2016)

Top 70 World’s Outsourcing Leaders with Delivery Excellence (IAOP Global Outsourcing 100)

Partnering and certified by Technology Partners

Outsourcing services Next Gen Technologies Digital Platform Services

Application Services Artificial Intelligence Digital Healthcare Digital Business Applications AR/VR Digital Real Estate Transformation Managed Services Blockchain IoV/ Connected Vehicles Legacy Migration Cloud Smart Factory Testing Data Analytics/ Big Data Building Information Modeling IoT CAD/CAE Mobility Embedded System Robotic Process Automation IC Design Business Process Outsourcing

Digital Renovation Lab Digital Transformation Consultancy Digital Solutions Consulting

 Aerospace & Aviation  Communications, Media & Entertainment  Automotive  Consumer Packaged Goods Industries  Banking and Finance  Logistics & Transportation  Healthcare  Utilities

Chairman

CEO

Delivery Units Oversea Branches Domestic Branches

US FPT USA VI

VI FPT Software Head -

- FPT Germany GmbH

VI Quarter (Hanoi)

- FPT Czech Republic FPT Slovakia s.r.o.

Europe FPT Europe Ltd. FSU 1 FSU FSU 2 FSU FPT Japan

Management FPT China FPT Software

Finance Group Finance ERP & KPO Business & KPO ERP Resource Assurance Resource Da Nang

Information Security Information East Asia FPT Korea

FSOFT Quality Control Quality FSOFT

Business Process Service ProcessBusiness

Manufacturing Group Manufacturing

Delivery Command Center Command Delivery

Global Enterprise Services Enterprise Global Healthcare & Logistics Logistics & Healthcare

FSOFT Global Communication Global FSOFT FPT Asia Pacific FPT Software Malaysia FPT Software Philippines Vertical Service Support Mass/Incubation FPT Software FPT Software Myanmar Ho Chi Minh FSU (FPT Software Strategy Unit) FPT Software Indonesia FPT Software Can Tho Market, Service or Client focused Asia Pacific FPT Australasia

What is Best Shore? Vietnam Outsourcing means more than serve your client Regarding to Gartner, Vietnam is the new “place from overseas delivery. FPT manages requirements to be” for outsourcing with outstanding conditions. with the most valuable benefit for the client. With Our resource pool in Vietnam with 18,000 IT experts Best Shore FPT combines on site presence with allows us to serve our client with excellent services near shore and off shore capabilities across the branches. With this model FPT is able to quickly react on each individual request. 90% 95% Our client benefits from all FPT locations while of our employees in VN with University degree not need to care about the complexity behind it. speak English fluently or higher Slovakia as member of the European Union underlies the same (Data Protection) Law as Germany. 16 Kosice as our location in SK is called Slovakia’s IT Years of experiences Valley. in Outsourcing 97% 70% of our employees in SK of our employees in SK speak English fluently speak Germany fluently 17 countries 10 91% Years of experience of our employees have with +200 in Utility industry a University Degree Clients worldwide

Customer DIGITAL LAB needs MEASURE

LEAN START-UP NEW IDEA DIGITAL LAB PROCESS

New service New product DIGITAL FACTORY

REALIZED IDEA CODE Commercialized Finalize products & solutions

ASSESSMENTS IMPLEMENTATION TRAIN & COACH OPERATE & MANAGE Including DevOps readiness Implement custom DevOps Training courses for various DevOps managed services assessments, implementation workflow, automated tests, skill levels, Scrum master including system monitoring strategies, and resourcing infrastructure as code, testers, & team member coaching & maintenance and control models. Consultant migrate from environment, build and release to run projects following & support using DevOps legacy system to DevOps model. management expertise. DevOps implementation system

Design Build Configure Pilot Extend

 Design DevOps flow  Develop  Configure system flow  Select pilot project  Implement best based on chosen infrastructure practices and technology, network as designed and  Review processes &  Apply system and learnings from pilot policy, infrastructure confirmed policies processes to pilot project to improve and requirements project process and flow  Build processes  Develop guideline and  Design processes & & policies documentation  Extend processes to policies other projects

BDO Digital Typical Project Team Model: B-Analyst – Project Manager - Facility Manager - Delivery Manager

 On-site Team — BDO Digital Facilitates ─ Full Time PM  In requirement creating phase, Business ─ B-Analyst FPT Offshore Customer Office Analyst (BDO) will be onsite with Customer. (Vietnam) (local) (20% of Dev Time)  During this time, we will investigate about the requirement related factors such as local law, BDO-Business needs of client and local user’s habits. Analyst  Off-shore – FPT Team VN PM & BA B- Analysis Customer  Involvement of Business Analyst depends on ─ Full Time PM Requirement BDO-PM level of functional requirements description. ─ Sr. Developer BDO-PM PM  In development & deployment phase. Our BDO ─ Jr. Developer Developers Team will stay at customer’s office to support Development QA Customer all communications from and to Offshore. ─ QA Test cases BDO- & Testing Tester Business Analyst ( 25% of Total Dev Time)  BDO will also support investigate / test all the items which cannot be performed in Offshore PM BDO-PM team due to the environment restriction. Developers Deploying Customer QA  BDO will also support Customer in resolving all Support issues when deploying to the local market. Project Closing

AKAWORK COMPONENT

AKA AKA AKA AKA AKA BOARD PortPIPELINEal TEST REPOS ADVISOR Portal PortaPloPrtoarltal DashboaDradshDboaDashradbshobaordard Portal Dashboard Portal DashbDoasrhdboard AKAWORK CORE

INTEGRATION FRAMEWORK AKA API AKA Plugin

PLAN CODE BUILD TEST PACKAGE DEPLOY MONITOR

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Inputs from Executives, Team, Stakeholders, Customers, Users

Daily Scrum Meeting Scrum Master Burndown/up Charts BDO-Onsite

Product Owner

Sprint Review The Team Every 24 Hours

1 2 Task 1-4 Week 3 Team selects starting Breakout Ranked list of what at top as much as it Sprint Finished Work 4 is required: 5 can commit to deliver 6 features, stories, … by end of Sprint 7 8 Sprint end date and team deliverable do not change Product Backlog Sprint Planning Meeting Sprint Backlog Sprint Retrospective

21 CONFIDENTIAL © 2020 BDO Software Example ofE xRampample of R-aupmp-up Ramp-up proposal for use-case project Ramp-up proposal for use-case project Information sharing from customer before 1 month 60 Information sharing from customer before 1 month 52 52 52 52 52 52

50 Initial team Initial team 9 Initial team 9 9

members members members

(10 members) (10 members) (10 members) m

e 40

m Initial team Initial team b e Initial team st nd rd b

e 1 month (10 members) 2 month (10 members) s 3 month(10 members)

st 30 ► 1 Team on board in ODC ► First release of Pilot work ► Training Software

► Understand the scope and long- ► Ramp up initiated ► Development Process rd 1st month 2nd month 3 month term goal 19 ► On-job training/know-how q First release of P►ilot Productwork development q Training Software 20 q ► Client Products/Framework q 1st Team on btransferoard in ODC q Ramp up initiated Development Process Enablement q q On-job training/know-how q Product development 10 Understan►d tTuninghe scope aofnd processes long-term goal +21 +6 +5 q Client Products/Framework Enablement transfer ► On work Breakdown started 10 q On work B►reaBeginkdown sproducttarted development q Tuning of processesOther Training External ► Start Pilot work q Start Pilot work q Begin product devprojectselopment program +21Recruit+6 +5 O ther Training External +6 +3 projects program Recruit 0 h h th h h h h h 100% senior at the beginning to +6 +3 t t n nt nt nt nt nt 100%Other sen projectsior at the External Recruit on on o o o o o o O ther External t m m m m m m m m catch up the knowledge from Client s d rd th th th th th beginning to catch up the projects recruit 1 2n 3 4 5 6 7 8 knowledge from Client Regular Senior PM BA Dev Leader 2 16 Regular Developer Test Leader Tester ; 2 ; 16 Onsiter Total

36 Regular Senior; Senior; Senior 10 ; 36 Keep the ratioKee ofp seniorthe r resourceatio of aroundsenio 60r r-e70%so forur cCliente CoE 10 19 19 around 60-70% for Client CoE

CONFIDENTIAL

Largest Pool  FPT is the largest IT power-house in Vietnam, possessing 14,000+ resources, giving Customer access to a great pool of capability of Resources  As a giant in Vietnam, FPT offers the biggest market presence and attraction to IT resources in the labor market in Vietnam  FPT university with more than 21.000 IT bachelor's, promotes every year over 5.000 IT resources

Agility in  FPT offers significant advantage in scalability where FPT is able to ramp up rapidly or ramp down depending on Customer's need Scaling Up or Down  FPT ODC facilitates customer a shorter “time to market “ of IT projects

Maturity in both  FPT has successfully established & operated many ODC for clients from multiple vertical domain Processes, Practices  Tailored & flexible working model with global presence and Standards  Sustainable ODC are built on robust foundations of mature service level, processes, and practices (CMMI level 5 v1.3 & ISO 27001)

Technology & Digital  Our technology level has been cultivated through years of working with many global clients across the world, giving FPT an Readiness edge to become Customer's technical extended arm

 Enable Customer to drastically convert fixed costs to variable costs (greater variability in expenses) Cost Effectiveness and  FPT guarantees in ODC knowledge retention for life cycle of projects Knowledge Retention  FPT offers satisfying quality-to-cost, thanks to our diligence, experiences and productivity (feedback from FPT’s clients)

Professional and commitment with  A much more pleasant customer experience. We talk less and do more. great services attitude

[email protected] +32 486 29 36 39

Address BDO Digital Schaliënhoevedreef 20H 2800 Mechelen, Belgium