Adobe PS Printer Driver 3.0—Win 1/22/97 18:58 frontcov.fra
HP DesignJet 2500CP Printing Guide for Macintosh
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TRADEMARK ACKNOWLEDGMENTS
Adobe, PostScript, PhotoShop and the PostScript Logo and are trademarks of Adobe Systems, Inc. which may be registered in certain jurisdictions.
Apple, AppleTalk, Chooser, TrueType and Macintosh are registered trademarks and Finder is a trademark of Apple Computer, Inc.
PANTONE® is PANTONE, Inc.'s check-standard trademark for color and is a registered trademark of PANTONE, Inc.
QuarkXPress® is a registered trademark of Quark, Inc.
TrueType is a trademark of Apple Computers, Inc. QuarkXPress® is a registered trademark of Quark, Inc.
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Contents
Introduction & Guide Overview ...... 1
Chapter 1: Installing the HP DesignJet PostScript Drivers for Macintosh ...... 5
System Requirements 5 Special notes for QuarkXPress users 6
Chapter 2. Choosing your driver setup instructions ...... 7
Chapter 3. Non-QDGX: Setting up your driver ...... 9
Chapter 4. Non-QDGX: Manually configuring your printer . 13
Chapter 5. Non-QDGX: Using the PSPrinter 8.3.1 Driver . . . 17
Chapter 6. QDGX: Creating your Desktop Printer ...... 19
Chapter 7. QDGX: Using your Desktop Printer ...... 21
Chapter 8. The HP LaserJet Utility 3.2 ...... 23
Chapter 9. Working with color ...... 24
Chapter 10. Working with fonts ...... 25
Chapter 11. Troubleshooting ...... 27
Ordering Drivers 27 Troubleshooting Information 28
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1 Introduction & Guide Overview
f you have not yet installed your printer driver, you should do so before continuing. Turn to the next chapter entitled "Installing the HP I DesignJet PostScript Drivers for Macintosh" for information. If you have just installed your printer driver, • first, read the sections below which interest you, then • follow the instructions in the chapter titled, "Choosing your driver setup instructions" starting on page 7.
Which driver do I have? If you are running System 7.0 or higher without QuickDraw GX, the PSPrinter 8.3.1 was installed. If you are running System 7.5 or higher with QuickDraw GX (enabled or disabled), the installation software will have copied two drivers to your system. Depending on the state of the QuickDraw GX entension, your system will make the most appropriate driver available - with the GX extension enabled,this will be the DesignJet 2500CP v1.0 driver, with GX disabled, PSPrinter 8.3.1
I have an HP DesignJet! - Why do I have an PSPrinter driver? Your system does not have the QuickDraw GX Extension installed, the instal- lation software chose the driver most suitable for your system. The PSPrinter driver can be used with several of the HP DesignJet series. Furthermore, using the PSPrinter driver along with the correct PPD files ensures document porta- bility across your Hewlett-Packard printers and saves space in your System folder by requiring only one driver.
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Introduction 2
What is the HP DesignJet Printing Guide for Macintosh? This HP DesignJet Printing Guide for Macintosh gives you information about: • Selecting and configuring your printer in the Chooser. • Selecting a PPD for your printer, if necessary. • The HP LaserJet Utility. • Troubleshooting printing problems.
Do I need to read all of this guide?
Most probably not.
Once you have read and understood the following chapter "Choosing your driver setup instructions" you can then concentrate on the sections which apply to the driver which was installed on your system. This guide covers all three types of driver interface provided by the "HP DesignJet 2500CP PostScript Drivers for Macintosh". Briefly, these are: Non-QDGX - seen when you do not have the QuickDraw GX extension, or it is installed but disabled. QDGX Old style - seen when your application was not written to use the QuickDraw GX extension, but you have the QuickDraw GX extension installed and it is enabled. QDGX Aware - seen when your application was written to use the Quick- Draw GX extension and it is enabled. Accordingly, you only need to refer to the sections of this guide which apply to the driver interface which is appropriate for your system and applications. The naming of the chapters in this guide indicate which driver interface they refer to.
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3 How do I access the on-line information? There are several ways to access the on-line guide for your driver, depending on the dialog box you are viewing, you can click on the “?” icon or help button. Additionally, if your driver was installed correctly, and your HP DesignJet printer is your currently selected printer, you will see an entry in the ‘Apple’ menu which is the title of an on-line guide for a HP DesignJet driver. If you click on this entry, the opening window of the on-line information will be displayed on your screen. By following the basic instructions in this opening window you will be able to see topics which deal with the driver's features and options.
What can the driver help me to do? The driver for your HP DesignJet 2500CP printer contains a powerful set of features which allow you to make the best use of its printing capabilities. The following list highlights the driver’s major features: • Autoscale your drawing to fit a different page size. • Make your own custom page size. • Print colors emulating: SWOP, Euroscale, Toyo color standards. • Request pen ink levels status information. • Check printer’s current media setting. • Reduce media waste by rotating your drawing. • Support of Apple ColorSync 2.0 (Read ‘Using Color’ to know more). • Multiple copies while only processing your image once.
Information which will help you to use these features is contained in the on-line guide, see previous section for instructions on how to access it.
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Introduction 4
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5 Chapter 1: Installing the HP DesignJet PostScript Drivers for Macintosh F irst of all, ensure that you meet the requirements listed below:
SYSTEM REQUIREMENTS: For the PSPrinter 8.3.1 driver are: • System 7.0 or later. • Four MB or more of RAM. • 6.5 MB of hard disk space.
For the HP DesignJet 2500CP GX 1.0 driver are: • System 7.5 or later. • QuickDraw GX 1.1.3 or later. • Four MB or more of RAM. • 6.5 MB of hard disk space.
Installing the driver software is a very simple task: 1) Quit all the applications that you currently have open. 2) Insert the “HP DesignJet 2500CP PostScript Drivers for Macintosh” disk in your Macintosh, 3) Double click the HP DesignJet Installer icon, 4) Follow the onscreen instructions and answer the questions the installer asks. At the end of the installation process you will see a dialog box with a button entitled "Restart". Click on this button and your Macintosh will shut down and restart so that the new driver software will be made available.
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HP DesignJet Printing Guide Chapter 1: Installing the HP DesignJet PostScript 6
After you have installed the driver software and your Macintosh has restarted, we recommend that you either: • return to the first page to read an introduction and overview of this printing guide if you have not already done so, or • continue by reading the following chapter to begin to set up your driver if you are satisfied that your system meets the requirements of the driver and you have read and understood the introduction and overview section. If you are a QuarkXPress user, see the special notes below.
SPECIAL NOTES FOR QUARKXPRESS USERS QuarkXPress® 3.1 or 3.2 require special files to print correctly. The "DesignJet 2500CP.PDF" files are for use only with QuarkXPress 3.1 or 3.2. To install: 1. Locate the folder containing your copy of QuarkXPress 3.1 or 3.2. 2. Open the HP DesignJet folder on your hard disk (or the folder name you entered during installation). 3. Drag the .PDF file from the HP DesignJet folder to the .PDF folder in your copy of QuarkXPress. To use: Select the HP DesignJet 2500CP in the 'Printer Type' pop-up menu in QuarkX- Press’ Page Setup dialog.
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7 Chapter 2. Choosing your driver setup instructions
f you have not already successfully installed the HP DesignJet 2500CP PostScript Drivers for Macintosh software, you should do so before I continuing. Refer to the previous chapter for information. At the end of the driver installation process your computer was restarted. Shortly afterwards you saw the following screen:
This screen is there to remind you to complete the driver installation process by setting up your driver. Instructions on how to do this are given below. During the installation process the installer program copied one or two Post- Script drivers, depending on your system configuration, to your hard disk. There are two sets of driver setup instructions in this manual. You should only follow one set of instructions. See below for instructions on how to choose the instructions which apply to you.
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HP DesignJet Printing Guide Chapter 2. Choosing your driver setup instructions 8
Open the Chooser from the Apple menu.
If you see the icon as in 'A' above, you should start reading at Chapter 3. Non- QDGX: Setting up your driver. If you see an icon as in 'B' above, you should start reading at Chapter 6. QDGX: Creating your Desktop Printer. If neither of these icons appear in the Chooser, the printer driver is not correctly installed. You should reinstall your software.
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9 Chapter 3. Non-QDGX: Setting up your driver
Chapter 3. Non-QDGX: Setting up your driver on page 9lease read this entire chapter before selecting your printer in the Chooser. You P may already know how to use the Chooser, however there are addi- tional steps to follow in order to set up your printer.
In order to complete the driver setup process, you must first successfully install the HP DesignJet 2500CP PostScript Drivers for Macintosh software for your HP DesignJet printer, see Installing the driver software is a very simple task: on page 5... then, in order to print using your new software, you must select your printer driver in the Chooser and ensure that the driver software is configured for your
printer's features.
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HP DesignJet Printing Guide Chapter 3. Non-QDGX: Setting up your driver 10
Note: If your printer is on a network, find out from your network administrator (or the person who set up your Macintosh): which printer you can use, which AppleTalk zone it's in (if your network has zones), and what its name is (every printer on a network has its own name). The procedure to complete the installation is given below.
1. You should have already opened the Chooser from the Apple menu.
2. Select the PSPrinter icon. If the PSPrinter icon doesn't appear in the Chooser, the printer driver is not correctly loaded. Reload your printing software by inserting the HP DesignJet 2500CP PostScript Drivers for Macintosh disk into your disk drive, double-clicking the installer icon, and following the instructions on your screen.
3. If applicable, select the zone in the AppleTalk Zones box where your printer is located. If your network is linked to other networks, the AppleTalk Zones box appears in the bottom-left area of the Chooser. Zones are groups of users, machines, and devices. They can be grouped by physical location (for example, Zone A may contain all the printers on the network in building A), but may also be grouped by logical zones (for example, all printers used by the finance department). 4. Select the name of your printer in the box. If your printer's name is the only one listed in the box, you must still click on its name to select it. Your printer will remain selected until you choose a different printer with the Chooser. If the printer's name does not appear in the box, see Chapter 11. Trouble- shooting on page 27 for problem-solving information.
5. Click Setup. The printer driver will attempt to communicate with the selected printer to obtain information needed for PPD selection and driver configuration. During this process, a status dialog box provides information and the oppor- tunity to cancel the process if needed. If the setup process is successful, you are returned directly to the Chooser, see next page, and an icon appears next to the selected printer. The icon indi- cates that the printer has been configured successfully.
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11
However, if the driver was unable to get information from the selected printer (for example, the printer is connected to a print spooler that does not provide two-way communication), you are asked to select an appro- priate PPD file and indicate which optional features have been installed in your printer. For more information about manually configuring your printer, see Chapter 4. Non-QDGX: Manually configuring your printer on page 13.
6. Choose Background Printing On or Off. We recommend turning background printing on. If background printing is turned off when you send a print job to the printer, status messages appear on your screen and you will have to wait until the messages clear before continuing your work. If background printing is turned on, the messages are redirected to the background and you can continue working while the printer is printing your job.
7. To exit the Chooser, click the Close box in the upper-left corner. If you want to manually configure options for your printer you are recom- mended to read Chapter 4. Non-QDGX: Manually configuring your printer on page 13. If not, you are now ready to create and print docu- ments using your HP DesignJet printer. For more information about the
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HP DesignJet Printing Guide Chapter 3. Non-QDGX: Setting up your driver 12
PSPrinter’s document creation and printing features, see the driver’s online guide. For information on how to view the online guide, see How do I access the on-line information? on page 3.
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13 Chapter 4. Non-QDGX: Manually configuring your printer
fter your printer has been set up successfully using the Chooser, you A may want to manually configure options for your printer if:
• Your printer's configuration has changed and you want to perform another automatic installation. • You want to view information about your printer. Before you manually configure your printer, try to install your printer using the Chooser. For information about installing your printer, see Chapter 3. Non- QDGX: Setting up your driver. Use the following procedure to: perform another automatic installation, specify your printer's features, select an alternate PPD, and view information about your printer. 1. Select a printer using the Chooser. 2. In the Chooser, click Setup.... The Setup dialog box is displayed. 3. If you have changed your printer's configuration and your printer and commu- nication is established between the printer driver and your printer, click Auto Setup.
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HP DesignJet Printing Guide Chapter 4. Non-QDGX: Manually configuring your 14
The printer driver will attempt to communicate with the selected printer to obtain information needed for PPD selection and driver configuration. During this process, a status dialog box provides information and the oppor- tunity to cancel the process if needed. If the setup procedure is successful, go to step 9.
4. If you are unable to set up your printer automatically, click Select PPD.... in the Setup dialog box. Note: A PPD (PostScript Printer Description) contains a description of your printer's features. The driver uses this information to give you control of these features. You need to select the HP DesignJet 2500CP PPD.
5. In the dialog box, select ‘HP DJ 2500.PPD’ and click Select. If the PPD you want is not listed, choose one of the following options: • Select a PPD for a printer with similar features to your own. • Search for a PPD in another location. • Re-install the driver. 6. In the Setup dialog box, click Configure. 7. In the dialog box, specify the options you have installed in your printer and click OK. 8. To view information about your printer, click on Printer Info in the Setup dialog box.
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15
'Printer Info' notes: • Color Supported - The printer information available is dependent on your printer's current settings. For example, if the front panel Color/Mono setting is set to Mono the 'Color Supported' item will indicate 'No'. • Total Memory Installed - The amount stated here will be the total memory installed for PostScript. The amount will be less than the total RAM memory installed in your printer because a portion of memory is reserved for other tasks done in the printer. The hard disk capacity is not included. • Total Memory Available - This value can be ignored, it represents only a part of the installed printer RAM memory.
9. To close the Setup dialog box, click OK. 10. To close the Chooser, click the close box in the upper-left corner.
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HP DesignJet Printing Guide Chapter 4. Non-QDGX: Manually configuring your 16
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17 Chapter 5. Non-QDGX: Using the PSPrinter 8.3.1 Driver
hen using the PSPrinter 8.3.1 driver, you should be aware of the W following situations:
• The PSPrinter 8.3.1 driver allows some printers to print using a larger image- able print area on the page. If your documents were originally formatted for such a printer, you may find that text in some documents reflows or is clipped to fit the new imageable area. • Printing multiple documents with the Finder may not work if the documents have been created by different application programs. • With some graphics applications, the cover page may not be printed at the end of a multi-page document. If this is the case, select the Before Document cover page option.
“Virtual Printer” option of the PSPrinter 8.3.1 Driver The PSPrinter 8.3.1driver lets you print to a “Virtual Printer”. In this way you don’t need to have a “physical” printer available when you use the driver. You can create a PostScript file by sending it to a “Virtual Printer”. To use this, select Virtual Printer from the “Type:” drop-down list in the Chooser, and then configure it by selecting a PPD.
Using the PSPrinter 8.3.1 Driver with Popular Application Programs Some applications do not yet take advantage of the PSPrinter 8.3.1 driver features, or they have small incompatibilities that result in printing problems. If you experience problems with a program, contact the publisher of the program. In some cases, a newer version of the program may be available that will resolve your problems. Some information which is specific to certain applications is contained in a document that came with your printer. The applications that it details are listed on its front page.
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HP DesignJet Printing Guide Chapter 5. Non-QDGX: Using the PSPrinter 8.3.1 Driver 18
Using the PSPrinter 8.3.1 Driver with Spoolers • If a Novell spooler rejects a printing connection due to insufficient user priv- ileges (queue security option turned on) or an internal error, the driver may hang indefinitely. • Netware 3.11 may cause the driver to download fonts more often than neces- sary, resulting in poor printing performance. • Versions of Netware prior to 4.0 do not support PSPrinter's Auto Setup capa- bility. In these environments, manually select the appropriate PPD for your printer. For more information, see step 4 on page 14.
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19 Chapter 6. QDGX: Creating your Desktop Printer
lease read this entire chapter before selecting your printer in the Chooser. You may already know how to use the Chooser; however, P there are additional steps to follow in order to set up your printer.
In order to complete the driver setup process, you must first successfully install the HP DesignJet 2500CP PostScript Drivers for Macintosh software for your HP DesignJet printer, see Installing the driver software is a very simple task: Before you print a document, you must create a desktop printer (DTP). Note: If your printer is on a network, find out from your network administrator (or the person who set up your Macintosh) which printer you can use, which AppleTalk zone it's in (if your network has zones*), and what its name is (every printer on a network has its own name). If your network is linked to other networks, the “AppleTalk Zones” box appears in the bottom-left area of the Chooser. *Zones are groups of users, machines, and devices. They can be grouped by physical location (for example, Zone A may contain all the printers on the network in building A), but may also be grouped by logical zones (for example, all printers used in the finance department). 1. You should have already opened the Chooser from the Apple menu. 2. Select the icon representing your printer.
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HP DesignJet Printing Guide Chapter 6. QDGX: Creating your Desktop Printer 20
Printer names will appear in the upper-right area of the Chooser. 3. If applicable, select the zone in the “AppleTalk Zones” box where your printer is located. (You may need to scroll through the zones to locate the one you want.) 4. Select the printer name you want. If your printer is the only name listed in the box, you must still click on its name to select it.
5. Click Create to create a Desktop Printer (DTP). A Desktop Printer (DTP) icon will appear on your desktop. You can drag and drop documents to your DTP to print them. A heavy black line surrounding a DTP icon shows that printer is the default printer. 6. Click the close box in the upper-left corner to exit the Chooser. Now that your printer has been selected, you are ready to print, the next chapter explains how to use your Desktop Printer.
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21 Chapter 7. QDGX: Using your Desktop Printer
uickDraw GX introduces the concept of the Desktop Printer (DTP). When you clicked on Create in the Chooser, a desktop printer was Q created for you. The DTP is displayed as an icon on your desktop.
The printer that is currently designated as the default printer is shown with a heavy black line around it.
NOTE: If you have started your system with QuickDraw GX turned off (you can do this using the Extensions Manager), the DTP will be displayed as shown below.
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HP DesignJet Printing Guide Chapter 7. QDGX: Using your Desktop Printer 22
When you select a DTP and then the Printing menu, the following will be displayed. Extra items may be added to this menu by other printing extensions.
The Printing menu allows you to set a number of values associated with your DTP in addition to the more usual printing functions. Select Set Default Printer to make the currently selected DTP the default printer. NOTE: Selecting Input Trays... has no significance with HP DesignJet printers Select Printing Options... to set defaults for this particular DTP. These defaults will be used for new documents formatted for this printer in GX Aware appli- cations. NOTE: Since you can have unlimited DTPs, you could, for example, set one with defaults for normal printing and one with defaults for proofs.
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23 Chapter 8. The HP LaserJet Utility 3.2
When you installed your printer driver, the installer placed The HP LaserJet Utility in the HP DesignJet Folder on the hard disc. The HP LaserJet Utility allows you to: • Rename your printer, • View and print samples of the fonts resident in your printer, • Download fonts to your printer, • Download PostScript files to your printer.
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HP DesignJet Printing Guide
24
Chapter 9. Working with color
Driver’s color features Your HP DesignJet 2500CP PostScript driver contains a rich set of features to help you to manage your printed colors. The on-line guide for the driver contains descriptions about the uses of these settings. If you would like to know how these settings combine to help you achieve the best printed output, you are recommended to read the following section.
Getting the best from the “Color Options” for your pictures. For most cases you are recommended to use the following set of options:- Print: PostScript Color Matching (default) Printer Profile: Printer Default (default) Color Matching System: SWOP Ink Emulation Halftoning: Cluster (default) Lightness: 0% No Change (default)
These settings have been chosen to help you get the “best results” from your HP DesignJet 2500CP. The best results being a balance between choice of color gamut, color space, color contrast, ink volume* and data processing time. *Note that controlling the ink volume is an important factor in determining print quality, and helping you to avoid media-saturation (cockle). Changes to the above driver settings to disable the color management system should only be done if you are knowledgeable of their effects. If the ink volume is not taken into consideration it could result in over-saturation of your media leading to unpredictable results.
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25 Chapter 10. Working with fonts
In your application you can select any font that is in your System Folder’s ‘Fonts’ folder. To see that font on-screen you only need its bitmap represen- tation. In order to print a font on your HP DesignJet 2500CP you have several options: Resident Fonts - If you use a Printer Font, i.e. a font that is in the printer’s ROM, its representation is taken directly from the printer, there is no need for the host to send its PostScript description. Downloaded Font in the printer - If you have the outlined representation (either PostScript or TrueType) of a font in your Macintosh, you can download it either to the printer’s RAM or hard disk. The font is then resi- dent in the printer and at printing time its representation is taken from the printer. PostScript font definitions will remain in the hard disk after powering off, while those in RAM will be lost. Fonts Downloaded in the PostScript job - If you try to print a font that is neither resident in the printer nor previously downloaded to it, the driver downloads it at print time and releases it after the job is finished. If the outlined version of the font is present in the System Folder, it will be the one downloaded. The driver will only download a bitmap representation of the font if it is the only representation of the font available, pixeling will result when it is scaled. Depending on the number of different fonts you are sending in the Post- Script job, you may run out of memory. To avoid this situation you can either download fonts prior to printing, or you can use the ‘Unlimited Downloadable Fonts in a Document’ option available in the ‘Page Setup > Options’ dialog box.
Printer Fonts Your printer contains at least 35 PostScript fonts, in some countries this number will be more. If you wish to download additional fonts to your printer, you can use the Download Fonts feature in the HP LaserJet Utility. The downloaded fonts that are stored in the printer's memory (RAM) will stay in your printer until you perform a function that erases them, such as turning off your printer.
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HP DesignJet Printing Guide Chapter 10. Working with fonts 26
PostScript Fonts If your document uses PostScript fonts which are in your computer but not in the printer, your driver will, at print time, send the PostScript font definition as part of the PostScript file to be printed. The PostScript font definition is flushed from your printer memory when printing ends.
Screen Fonts When you create a document, the text characters you see on your screen are screen fonts. They allow you to see what your document will look like when (WYSIWYG = "What you see is what you get"). Screen fonts to match the 35 PostScript printer fonts were automatically added to your system when you installed your printer driver. However, if a Macintosh screen font does not have a corresponding PostScript font in the printer, the driver will send a bitmap version of that font to the printer. The quality of the bitmap font may be poor. You may wish to substitute a PostScript font for the Macintosh screen font. PostScript screen fonts will have higher resolution and will print faster than Macintosh screen fonts.
Adobe Type Manager Adobe Type Manager (ATM) is a utility that uses information in a printer font to scale the corresponding screen font to a selected size. If you have at least one point size of a screen font on your system, ATM can easily create various point sizes of that same font. When you use ATM, you conserve disk space as you don't have to install numerous bitmap screen fonts on your system. Addition- ally, the characters which ATM creates are of high quality. ATM works with Type 1 fonts only. If you are do not have the QuickDraw GX extension you may not have the ATM utility. It can be purchased separately for use with the PSPrinter driver.
TrueType Fonts You can use TrueType fonts with your printer, your printer has a built-in True- Type rasterizer.
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27 Chapter 11. Troubleshooting
ORDERING DRIVERS
HP Distribution Center Order drivers and upgrades for HP printers by calling HP distribution at (303) 339-7009. U.S.A. only.
HP First For 24-hour access to information about how to order HP printer drivers and upgrades, call HP FIRST at the following numbers. This information is sent to you by fax. For countries that are not listed, contact your local HP dealer.
U.S.A. (800) 333-1917 or (208) 344-4809 United Kingdom 0-800-96-02-71 Netherlands 06-02-22-420 Belgium (Dutch) 0800-1-19-06 Belgium (French) 0800-1-70-43 Finland 9800-13134 Norway 800-11319 English (outside of UK) (31) 20-681-5792 Germany 0130-8100-61 France 05-90-5900 Switzerland (German) 155-1527 Switzerland (French) 155-1526 Austria 0660-8128 Denmark 800-10453 Sweden 020-795743
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HP DesignJet Printing Guide Chapter 11. Troubleshooting 28
TROUBLESHOOTING INFORMATION
The scale factor I set in the Page Setup dialog box has no effect when I print. Problem: Your application does not allow you to print to the paper size you want to use, so you use a scale setting to create the desired size. Solution: The scale setting in the Page Setup dialog box belongs to the driver and will, in most cases, allow you to increase the size of the image you have in your application. However, not all applications behave in the same way and your application may overide the effect of the driver´s scale setting. The solu- tion is to use the printer´s front panel scaling feature. This feature is described in the printer´s documentation which covers Page Format options.
You can't find the "PSPrinter" or the "HP DJ 2500CP GX" icon in the Chooser Problem: The printer's icon does not appear in the Chooser. Solution: Ensure that you have only one System Folder on your Macintosh and reinstall the software ("HP DesignJet 2500CP PostScript Drivers for Macin- tosh" disk). You can't find the printer name in the Chooser Problem: Your printer's name does not appear in the list of printer names in the Chooser. Solution: Choose one of the following solutions: • Make sure your printer is on and in the "Ready" state. • Make sure your cable is connected to the "Printer Port" of your Macintosh, if using LocalTalk. • Make sure all cables and connector boxes are firmly connected. • Make sure all connector boxes are properly terminated. • Make sure that AppleTalk is on (the button next to Active is highlighted in the Chooser). • If the printer resides on a network with multiple zones, make sure the correct zone is selected from the AppleTalk Zones box in the Chooser.
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29 • Make sure the printer has not been renamed since it last appeared in the Chooser. • Make sure you first selected the PSPrinter/DesignJet printer driver icon in the Chooser. • Make sure the printer's front panel is set to either: "Lang = PostScript" or "Lang = Automatic".
Your document didn't print to the intended printer Problem: You sent your document to the printer, but when you went to retrieve it, it wasn't in the output tray. Solution: Choose one of the following solutions depending on your system configuration: • Check the selected printer name in the Chooser. • Non-GX: check the PrintMonitor application to see if an error occurred during printing. • GX: double-click on the DTP (DeskTop Printer) to open its print queue. Verify that the file is: not present, still printing, and that there is no error.
You can't use your Macintosh while a printer status message is on your screen Problem: After you sent your print job to the printer, a printer status message appeared on your screen. The message stayed on your screen until your document finished printing. You couldn't continue your work until after your document printed. Solution: Turn Background Printing On in the Chooser. When background printing is off and you send a print job to the printer, the printer status message will stay on your screen until your document has completed printing. You can't continue your work until the message clears. With back- ground printing on, the message is redirected to the PrintMonitor and you can continue working while the printer is printing your job.
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HP DesignJet Printing Guide Chapter 11. Troubleshooting 30
Your EPS file doesn't print with the correct fonts. Problem: You created an EPS file and then saved it. However, your application isn't downloading the fonts included in that EPS file to the printer. Solution: This is a problem that occurs with only some applications. Try down- loading the fonts contained in the EPS file before printing the saved EPS file.
The colors on the printed output do not match the colors on your computer screen Problem: When the printer receives a color file, it goes through an adjustment process to try to match the color on the printed output to the color on the computer screen. Sometimes the printer cannot match the colors as closely as wanted. Solutions: • Ensure you are using ‘PostScript Color Matching’ and ‘Printer Default’ in the Print pop-up menu in the Print Options dialog box. The printer will make adjustments to match the colors. • Check your ‘Print setup’ dialog box to make sure all settings are adjusted correctly.
Each time I switch on my Macintosh I see the "Important! To complete the installation of the HP DesignJet printing ....." message Problem: When you first installed the HP DesignJet 2500CP PostScript Drivers for Macintosh" software and restarted your Macintosh you saw a message which reminded you to complete the installation of the HP DesignJet printing software. When you clicked on OK this message should have depos- ited itself in your "Trash" container, but for some reason this has not happened, maybe the message file was already there and a duplicate file could not be deposited in the "Trash". Solution: Open the “Startup folder” in your “System folder”, drag the “DesignJet Cleanup” file to the “Trash”, then empty the "Trash".
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Right master page Adobe PS Printer Driver 3.0—Win 1/22/97 19:02 backcove.fra
______Notice
The information contained in this document is subject to change without notice and should not be construes as a commitment by the Hewlett-Packard Company. The software described in this document is for exclusive use with HP printers and plotters.
Hewlett-Packard assumes no responsibility for any errors that may appear in this document nor does it make expressed or implied warranty of any kind with regard to this material, including but not limited to, the implied warranties of merchantability and fitness for a particular purpose. The Hewlett-Packard Company shall not be liable for incidental or consequential damages in connection with, or arising out of the furnishing, per- formance, or use of this document and the program material which it describes.
Limited Warranty
SOFTWARE: HP warrants for a period of NINETY (90) DAYS from the date of purchase that the software product will execute its programming instructions when properly installed on the personal computer or workstation indicated on this package. HP does not warrant that the operation of the software will be uninterrupted or error free. In the event that this software package fails to execute its programming instructions during the warranty period, customer's remedy shall be to return the disk(s) ("media") to HP for replacement. Should HP be unable to replace the media within a reason- able amount of time, customer's alternate remedy shall be a refund of the purchase price upon return of the product and all copies.
MEDIA: HP warrants the media upon which this product is recorded to be free from defects in materials and workmanship under normal use for a period of NINETY (90) DAYS from the date of purchase. In the event any media prove to be defective during the warranty period, Customer's remedy shall be to return the media to HP for replacement. Should HP be unable to replace the media within a reasonable amount of time, customer's alternate remedy shall be a refund of the purchase price upon return of the product and all copies.
NOTICE OF WARRANTY CLAIMS: Customer must notify HP in writing of any claim not later than thirty (30) days after the expiration of the warranty period.
LIMITATION OF WARRANTY CLAIMS: HP makes no other express warranty, whether written or oral with respect to this product. Any implied warranty of merchantability or fitness is limited to the 90-day duration of this written warranty. Some states or provinces do not allow limitations on how long an implied warranty lasts, so the above limitation or exclusion may not apply to you*.
This warranty gives specific legal rights, and you may also have other rights which vary from state to state, or province to province.
EXCLUSIVE REMEDIES: The remedies provided above are the customer's sole and exclusive remedies. In no event shall HP be liable for any direct, indirect, special, incidental, or consequential damages (including lost profit) whether based on warranty, contract, tort, or any other legal theory. Some states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. WARRANTY SERVICE: Warranty service may be obtained from the nearest HP sales office or other location indicated in the owner's manual or service booklet.
* UK only: if you are a "consumer" as defined by statutes, parts of this statement may not apply to you.
Copyright Hewlett-Packard Company 1996
Manual Part Number: C4704-90091 Edition 1, April 1997. English. Printed in Europe.
This manual has been printed on chlorine-free bleached paper. ______Hewlett-Packard Company Barcelona Division Avda. Graells, 501 08190 Sant Cugat del Valles Barcelona, Spain