Case Study Breadtalk Group Retail

Case Study BreadTalk Group Retail DRIVING TEAMWORK AND PRODUCTIVITY AT BREADTALK GROUP Company Name BreadTalk Group Limited Industry Enterprise Founded 2000 Location Tai Seng Services Food and retail Website www.breadtalk.com Relationship with Fuji Xerox 5 months ABOUT BREADTALK GROUP It was clear that our processes To digitise the business’ manual filing BreadTalk Group constitutes a family of needed an overhaul. The use, storage processes, Fuji Xerox recommended 13 F&B brands and prides itself on and delivery of these files posed SharePoint Online, a cloud-based service envisioning new food cultures through a range of risks that did not fit with that would help users work better. constant product innovation. Since 2000, our corporate aspirations of Centered around the idea of an internet- BreadTalk Group has rapidly expanded to going digital. based cross collaboration experience, become a distinctive household brand – Bryden Toh, Vice-President of Human it allows staff to simultaneously view and that has established its mark on the world Resource, BreadTalk Group edit documents, while serving as stage with its bakery, restaurant and food a repository for content. atrium footprints. Today, with over 1000 outlets spanning 17 markets including EFFICIENT DOCUMENT MANAGEMENT Singapore, China (including Hong Kong With SharePoint Online, staff would and Taiwan), Malaysia, Indonesia, With its extensive track record in the also no longer need to save documents Thailand, Myanmar, India and the United implementation of content and records manually as the system automatically Kingdom. BreadTalk Group has more than management solutions, Fuji Xerox is in captures and indexes incoming 850 bakeries, 30 Din Tai Fung restaurants, the best position to provide innovative, documents. The dynamic platform as well as 50 award-winning Food cost-effective systems to meet BreadTalk features a powerful search engine that Republic food atria operated by a staff Group’s operational needs. Fuji Xerox has ranks search results based on user strength of close to 8,000 employees the biggest pool of Enterprise Knowledge interactions. By simplifying document around the world. and Content Management (ECM) management and retrieval, the business professionals in Singapore and has unlocks new levels of reliability and implemented numerous ECM projects in performance, as well as greater user mobility. PRODUCTIVITY CHALLENGES both the public and private sectors in Singapore. When this project began, hard copy personal files were commonplace within In addition, as BreadTalk Group’s HR the organisation, making document As existing customers from previous department deals with business-critical searches challenging and time-consuming workplaces, BreadTalk Group’s HR documents, SharePoint Online permits their for the Human Resource (HR) department. personnel were re-assured by the prompt, users better control over document access Whenever letters were issued to staff, effective and flexible support they had rights, by tracking modification history. the HR department had to manually file received in the past. They believed that This not only helps the business comply a copy in each employee’s personal folder the strong partnership with Fuji Xerox with regulatory standards but also prevents for the purpose of archiving. This would bring about greater productivity unauthorised access to personal data. triggered the need for a secure central and operational efficiency at BreadTalk document repository that would enable Group, enabling it to meet the company’s the HR department to seamlessly and objective of implementing a secure effortlessly share, manage and archive document management system. employee information. RAISING PERFORMANCE Objective Fuji Xerox Solutions Since implementing SharePoint Online, staff at BreadTalk Group have • To enhance staff productivity • SharePoint Online and performance benefitted from a flexible and scalable Benefits & Results collaboration platform. The cost- Challenges • Flexible and scalable effective and efficient document • Tedious manual filing methods collaboration tools management system has increased • Searching for documents • Effortless and seamless staff productivity by reducing manual a time-consuming process communication filing and mailing, as well as by • Business-critical information and • Cost-tracking systems simplifying the sharing and sending personal data not secured of confidential documents. Approach • To digitise content management and introduce collaboration tools “Keeping things organised is paramount to productivity. No one can be productive if they are spending all their time searching for the right document. With SharePoint Online, staff can access their documents anytime and anywhere, with highly-organised, real-time information that enables smarter, faster decisions. This delivers business value and drives digital transformation at BreadTalk Group.” – Bryden Toh, Vice-President of Human Resource, BreadTalk Group FUJI XEROX Fuji Xerox Singapore Pte Ltd, 80 Anson Road, #01-01 Fuji Xerox Towers, Singapore 079907 FOLLOW US ON /FujiXeroxSingapore /Fuji-Xerox-Singapore /FujiXeroxGlobal fujixerox.com.sg Xerox, Xerox and Design, as well as Fuji Xerox and Design are registered trademarks or trademarks of Xerox Corporation in Japan and/or other countries. .

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