Group Visits Guide 2020-21 Call Travel Trade +44 (0) 20 3166 6311 1
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Group visits guide 2020-21 Call Travel trade +44 (0) 20 3166 6311 1 page 8 Historic Royal Palaces is the independent Treat your groups Tower of charity that looks after the Tower London of London, Hampton Court Palace, to over 900 years Banqueting House, Kensington Palace, Kew Palace, the Royal Kitchens, the Great of secrets, stories Pagoda, Queen Charlotte’s Cottage and Hillsborough Castle and Gardens. We page 14 are pleased and proud to welcome group and royal history at Hampton visitors and help them explore the stories Court Palace of the monarchs and people who have some of the greatest shaped society in some of the greatest palaces ever built. This Group Visits Guide palaces ever built. is designed to give group organisers inspiration for excursions and days out Banqueting page 20 and to make the process as seamless as Follow in the possible. With so much to uncover at so House many attractions your only problem is footsteps of the which to choose first! great, good, devious How to use this guide and dastardly, taking We have designed a helpful key to assist Kensington page 26 in the planning of your group visit and home memories of a Palace to ensure your customers have a fun packed day and make the most of their great day out and a time at the palaces. Look out for these icons on the ‘Must desire to return see attractions’ pages for each palace again and again. Kew Palace page 32 to best tailor your group’s experience. the Royal Kitchens, the Great Pagoda, Steps and uneven staircases Queen Charlotte’s Cottage Wheelchair access Youth groups – children, families, multigenerational friendly Hillsborough page 38 Castle and Large groups – space for large group visits Gardens Small groups – suitable for groups up to 20 people at a time At your service page 3 Private tours available on request Ticketing options page 4 Gardens – activities for groups with Catering page 6 an interest in gardens Get social with us page 44 2 hrp.org.uk Call Travel trade +44 (0) 20 3166 6311 3 At your service Historic Royal Palaces has a Sales Team to assist group organisers in planning visits to the palaces as well as advising coach and tour operators with itinerary and excursion planning. Sales support Added value Accessibility The Sales Team can help you Group discounts apply to Our palaces welcome all visitors with all your arrangements for parties of 15 or more and regular and we try to ensure that your group’s perfect day out interpretation events are everyone’s visit is successful and including assistance with included in general admission. enjoyable. Registered disabled planning itineraries, information visitors are charged the relevant on our group ticketing options, Money saving catering vouchers ticket price and carers are dedicated group ticket offices and group menus available in admitted free of charge. and on-site catering. The Sales palace cafes. As historical sites, our palaces do Team can also help you promote Admission voucher scheme and and sell your tours and have uneven or cobbled surfaces account facilities for coach and and narrow staircases in places. excursions with supplies of free tour operators upon application. leaflets, posters and images, Full accessibility information which can be downloaded from Fanfare including wheelchair access and www.hrp.org.uk/travel-trade Keep up with the latest news information on sign language from Historic Royal Palaces tours can be found on our Free admission through the dedicated website www.hrp.org.uk Free admission is given at all publication for the group Website palaces to coach drivers and organiser. locally registered Blue Badge Visit the dedicated group Guides. Groups that include Email groupsandtraveltrade@ planning pages on the members of Historic Royal hrp.org.uk to subscribe. Historic Royal Palaces website, Palaces will avail of the group www.hrp.org.uk/travel-trade, Quick Blast! price as long as there are 15 for the latest information and Our mid-Fanfare e-update will people in total. Full members help in planning your itineraries focus on last minute offers and of Association of Group and online group booking. early news of new exhibitions Travel Organisers (AGTO) and events. are eligible for free admission when bringing a group of Email groupsandtraveltrade@ at least 15 paying visitors. hrp.org.uk to subscribe. Easy to get to For group visits, all palaces have coach parking or pick-up and drop-off facilities. All the London palaces can be reached by rail, underground and four palaces by riverboat. 4 hrp.org.uk Ticketing options Historic Royal Palaces have developed group friendly ticket options that allow easy access to the palaces for your customers and simplified payment terms for volume Travel Trade suppliers. Online Group Ticketing Agency Voucher Scheme Royal Pass Groups are now able to and B2B portal One ticket to over 900 years buy their tickets for the Members of the voucher scheme of royal history Tower of London, must book groups via the B2B This trade only, flexible Hampton Court Palace, portal which allows palace combination ticket offers Kensington Palace and bookings to be made 24 hours a unbeatable value and is available Banqueting House via our day, 7 days a week for the Tower in three versions giving you website www.hrp.org.uk/ of London, Hampton Court choice and flexibility. The passes travel-trade. This method Palace, Kensington Palace and are valid for two years from the speeds up the booking Hillsborough Castle and Gardens. date of issue for one visit per procedure and offers valid palace, therefore giving the Upon confirmation of booking, discounts over the group traveller flexibility to plan their e-tickets are sent via email. Once gate rate. For Hillsborough own itinerary. Castle and Gardens, group printed, these are scanned at the bookings can be made via point of entry, avoiding queuing Four Palace pass our Contact Centre. to exchange vouchers for palace Tower of London, Hampton tickets and allowing more time Court Palace, Banqueting for customers to enjoy the House, Kensington Palace. palaces whilst also streamlining the invoicing process. Three Palace pass Tower of London, Hampton Please contact Court Palace, Kensington Palace. [email protected]. uk for further details. Central London pass Tower of London, Banqueting House, Kensington Palace. Royal Passes are exclusive to group organisers and Travel Trade clients and cannot be purchased at the palaces directly. For details of pass prices contact [email protected] 6 hrp.org.uk Call Travel trade +44 (0) 20 3166 6311 7 Retail Catering deals therapy Our meal voucher scheme for groups of Banqueting House 15 or more, provides great meal deal Whilst there are no on-site catering facilities at the options across the palaces throughout Banqueting House, close by there are numerous restaurants, the day. Simply select the one that best cafes and bars. suits your itinerary! Kensington Palace Situated on the Orangery lawns, The Tower of London Hampton Court Palace overlooking the sunken garden, Kew Palace At Kew Palace groups can New Armouries Café Tiltyard Café the Pavilion offers an alternative on-site catering space whilst the arrange refreshments with Option 1 – Morning tea or coffee Option 1 – Morning tea or coffee Orangery undergoes restoration Kew Gardens caterers by calling (before 11.00) (before 12.00) Enjoy a cup of tea or coffee with Enjoy a cup of tea or coffee with a and rebuilding work. +44 (0) 20 8332 5186. a freshly baked muffin or pastry. freshly baked muffin or pastry. Breakfast £6.00 per person £6.00 per person Before 11.30 Hillsborough Castle Option 2 – Light lunch Option 2 – Light lunch Start the day with a “Full English” and Gardens Seasonal soup of the day or a A bowl of seasonal soup and rustic – streaky bacon, field mushrooms, sandwich with a choice of non- bread or a freshly made sandwich, vine tomatoes, sausage and Hillsborough Castle Café is set alcoholic drink and a cake or desert. both with a choice of non-alcoholic scrambled eggs, including a choice within the Weston Pavilion and of tea or coffee. £10.30 per person drink and a slice of cake. offers groups of 15 or more an £10.30 per person £11 per person Whether inspired by the iconic Visitors can also select products Option 3 – Hot lunch opportunity to pre-book Morning Cream Tea black ravens or the legendary from our in-store tablets and have Includes a main course dish from Option 3 – Hot lunch breakfasts, morning teas, lunch our hot counter, a non-alcoholic Main course dish served from Before 12.00 Royal Beasts at the Tower of gifts shipped direct to home. drink and a desert of your choice. our hot counter and a dessert pot Orange scented and currant scones and afternoon tea. For grab and London, the stunning gardens Don’t forget our full range £17.35 per person or slice of cake with a choice of served with Cornish clotted cream go refreshments, the Stable Yard of Hampton Court Palace and and English strawberry jam. Served of palace inspired gifts can non-alcoholic drink. Team Room has a choice of hot Hillsborough Castle and Option 4 – Traditional Cream Tea £17.35 per person with a range of loose leaf teas and be purchased online at A delicious homemade scone with tisanes or coffee. drinks, cakes and snacks. Gardens or the sumptuous jam and cream plus a hot drink of Option 4 – Traditional Cream Tea www.historicroyalpalaces.com £6.50 per person Morning Cream Tea ceilings and interiors at your choice. A delicious homemade scone with A choice of teas or coffee served with £6.25 per person strawberry jam and clotted cream and Afternoon Tea Kensington Palace and homemade scones, cream and jam.