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PlaybookConrad Indianapolis Local pages EventReady Playbook

Images may not reflect the latest guest experience such as physical distancing of public spaces and changes to food & beverage. © 2020 Hilton Confidential and Proprietary. Table of contents Local Event Guidelines and Resources

Hilton EventReady Overview and Protocols

Hotel Resources: 1. Meeting Room Set Ups & Floorplans 2. Food & Beverage 3. Hybrid Event Capabilities 4. Wellness 5. Communication Tools

Contacts

Indiana Back on Track

Indiana Face coverings are required according to Executive Order 20-42 Social gatherings of up to 250 people may take place following the CDC social distancing guidelines. This limit applies to wedding receptions, parties, and other events where people are in close physical contact for extended periods of time, particularly in indoor locations

Indy Covid-19 Community Resources Marion Per the Marion County Public Health Department, beginning July 9, a face County mask in public is required. All individuals must wear a face covering when in an indoor place or when outdoors where social distancing of at least six feet is not possible All other forms of gathering, meeting, or special or seasonal event must be limited to 250 people or fewer, unless MCPHD provides advance approval of a risk mitigation plan for a special or seasonal event that anticipates more than 250 attendees. Public Health Order Visit Indy Back on Track Meetings Visit Indy's hospitality community has completed the Hoosier Hospitality Promise, Indy in partnership with the Indiana Restaurant & Lodging Association and health officials across the state. When you see this endorsement, you can be certain that the venue is taking all necessary steps to protect their employees and customers and that they are taking a leadership role in protecting their community. You may request free face masks at indy.gov/masks.

ICCLOS Response to Covid-19 Indiana Convention Since March 17, all of the Indiana Convention Center's one million square Center feet have been sealed off. During this time, the Center invested over $7 million in health and safety enhancements including hospital-grade filtration systems, contactless faucets and toilets, increased hand sanitizer stations, Plexiglas shields at information desks and food and beverage stations, and more. For more information, click here.

Images may not reflect the latest guest experience such as physical distancing of public spaces and changes to food & beverage. © 2020 Hilton Confidential and Proprietary. Local event guidelines Ten Reasons You Can Confidently Book Indy Now 1. Task Force in Action: As soon as the COVID-19 pandemic hit, Visit Indy gathered 63 city leaders and hospitality employees across all sectors to work diligently towards a Hoosier Hospitality Promise to our visitors. This Task Force meets regularly to ensure every step is being taken towards a safe and healthy environment. 2. Hospital-Grade Filters: In March, the Indiana Convention Center installed hospital- grade filtration systems and have been running the system daily. 3. Zero Attrition: Indy was the first city to launch a zero attrition program for meetings booked in the year for the year. 4. Drivability: Indy is within a day’s drive of more than half of the nation’s population, making it one of America’s most drivable cities. Research shows travelers will be more comfortable taking a road trip before boarding a plane. 5. Walkability: With 4,700 rooms connected to the Indiana Convention Center and 7,100 rooms in the downtown core, your attendees can safely walk to their meeting destination without having to employ shuttles. 6. Every Employee: As part of our Hoosier Hospitality Promise, every hospitality employee will be wearing a mask when servicing your convention. 7. Outdoor Venues: We know there is perceived safety in being outdoors. Fortunately, Indy is home to numerous outdoor venues within walking distance from our downtown convention package – White River State Park and their new Lawn amphitheater, Monument Circle, Indianapolis Zoo’s White River Gardens, Chef JJ’s Rooftop Terrace, or even the Georgia Street promenade immediately outside the Convention Center. 8. Employee Training: A new 2020 Super Service training program committed to the Hoosier Hospitality Promise has been launched for hospitality employees across all sectors. 9. Data Driven Approach to Re-Opening: Indy has received national accolades for our state and city’s approach to re-opening our doors. 10.You Make an Impact: 83,000 men and women in Indy depend on tourism for a paycheck. When travel came to a screeching halt, our industry nationwide immediately felt the void of no visitors. Let’s rebuild the #1 Convention City in the U.S. (USA Today)

Images may not reflect the latest guest experience such as physical distancing of public spaces and changes to food & beverage. © 2020 Hilton Confidential and Proprietary. Hilton EventReady Hilton CleanStay Standards provide elevated cleanliness and sanitation across the entire attendee journey. A cleaning protocol is completed to verify an event space is sanitized and disinfected thirty minutes prior to event start.

Images may not reflect the latest guest experience such as physical distancing of public spaces and changes to food & beverage. © 2020 Hilton Confidential and Proprietary. Conrad Indianapolis Plans, Examples, Ideas and Suggestions

Images may not reflect the latest guest experience such as physical distancing of public spaces and changes to food & beverage. © 2020 Hilton Confidential and Proprietary. Meeting Room Set Up Considerations: • Socially Distanced Floor Plans • Adequate Signage throughout Meeting & Public Space • Placement of Hand Sanitizer Stations • Removal and Centralization of Pens, Notepads, Coaster, Water Glass • PPE Stations in Meeting Rooms - Masks, Gloves, Sanitizer, Wipes, Tissue • Additional Microphones to limit sharing & improve acoustics in larger spacing

No Pre-set Pads, Pens, Waters, Coasters

Microphones for Hybrid Meeting Functionality

Images may not reflect the latest guest experience such as physical distancing of public spaces and changes to food & beverage. © 2020Hand Hilton Confidential Sanitizer and Proprietary . Station & Signage Large Meetings

“Buffet” Grab N Go Style Lunch

Pre-Packaged, Single Use, Disposable Containers, Silverware, Glassware, Condiments

Single Serve 2 Course Plated Lunch Single Serve Coffee & Tea

Images may not reflect the latest guest experience such as physical distancing of public spaces and changes to food & beverage. © 2020 Hilton Confidential and Proprietary. Central Meeting Station with PPE PPE Station

Hand Sanitizer Station & Signage

Clear Plastic Shield

Social Distancing Reminder No Pre-Set Salt and Pepper

Individual Single Serve Butter Service

Glass Caps on Glassware Clear Plastic Barrier

Hand Sanitizer Station & Signage Bar Lines Marked at 6 Ft.

Social Distancing Reminder

Four Guests Per Table

Six Guests Per Table Chairs Grouped 6 Ft. Apart

Microphones for Hybrid Meeting Functionality Vienna Ballroom 1 per 6’

Smaller Meeting Seated 1 per 6’ Food & Beverage Considerations: • Plated Meal Service with Plate Covers Removed Tableside • Buffet Meals packaged in Single Use, Disposable, Grab N Go Packaging & Silverware • Individually Wrapped Pastry Items for Breaks and Continental Breakfasts • Chef Attended Stations and Buffets • Glass Caps on Stemware and Glasses for Plated Meals • No Pre-Set Salads or Desserts • Socially Distanced Bar and Buffet Lines • Clear Plastic Barriers at all Stations & Bars

Images may not reflect the latest guest experience such as physical distancing of public spaces and changes to food & beverage. © 2020 Hilton Confidential and Proprietary. Breakfast Sample Grab n Go Breakfast Menu:

Orange, Cranberry & Tomato Juices Lavazza Premium Blend Coffees & Tealeaves Teas Freshly Baked Danishes, Croissant, Muffins Sliced Seasonal Fruits & Berries Assorted Individual Flavored Yogurts

Enhancements: Free Range Hard Boiled Eggs Sausage, Egg & Cheese Biscuit Ham, Egg & Cheese Croissant

Images may not reflect the latest guest experience such as physical distancing of public spaces and changes to food & beverage. © 2020 Hilton Confidential and Proprietary. Lunch Sample Grab n Go Lunch Menu: Sample Plated Lunch Menu: Soup: Salad: Tomato Basil Bisque Grilled Cheese Crouton The Indy Wedge Pear Tomatoes, Red Onion, Cucumber, Entrée: Bacon, Bleu Cheese Crostini, White Balsamic Tea Smoked Breast of Chicken Ginger Lemon Vinaigrette Cream, Whipped Potatoes, Root Vegetables Entrée: Dessert: Sun-Dried Tomatoes, Spinach & Boursin Tiramisu Hazelnut Biscotti Cheese Stuffed Chicken Breast Parmesan Risotto and Marsala Cream Dessert: Sample Grab n Go or Stationed Buffet Menu: Opera Napoleon Chocolate Sauce and Soup Espresso Anglaise Indiana Corn Chowder Cappuccino Sandwich Ham, Pepperoni & Salami with Provolone on a Kaiser Roll Smoked Turkey Breast with Swiss in a Spinach Wrap Grilled Vegetables with Pesto on Focaccia Bread Sides Pasta Salad with Assorted Seasonal Grilled Vegetables Kettle Chips Freshly Baked Assorted Cookies

Images may not reflect the latest guest experience such as physical distancing of public spaces and changes to food & beverage. © 2020 Hilton Confidential and Proprietary. Dinner Sample Plated Dinner Menu:

Salad: Poached Pear on Boston Bibb Lettuce, Maytag Bleu Crostini, Crispy Sweet Potatoes & Dried Cranberries, White Balsamic Vinaigrette

Entrée: Roasted Filet of Beef Horseradish Mashed Potatoes, Porcini & Morel Cream

Dessert: Chocolate Truffle Mousse Cake Brandy Snap Basket with Fresh Berries

Images may not reflect the latest guest experience such as physical distancing of public spaces and changes to food & beverage. © 2020 Hilton Confidential and Proprietary. PSAV Hybrid events MANAGED WEBINAR CHIME LIVE Meaningful interactions with remote Web based platform that provides participants have never been easier. high quality video Our managed webinar services create streaming in attendee a polished, interactive event so you platform for engaging, transformative can focus on keeping the and insightful meetings. conversation flowing. from $1,800 from $2,000

WEBCASTING

Create a broadcast quality video experience for a broad audience. Stream your content to a custom branded microsite or to social.

from $9,500

Click Here fro Demo Video

from $15,000 THE PSAV DIFFERENCE

HERE FOR YOU GLOBAL REACH PARTNERSHIP DIGITAL KNOWLEDGE We offer consultation Our global footprint We stay connected to Our unparalleled digital services to evaluate ensures that your you throughout the knowledge means you will your hybrid and virtual attendees and speakers are process to ensure always have proven, event needs. supported no matter that you are receiving the reliable event support. where they are. best possible service.

Mike Schneider

Director, Event Technology - PSAV® Conrad Indianapolis 50 W Washington Indianapolis, IN 46204 ■ office: 317.423.3145 ■ email: [email protected]

Indoor Pool Fitness Center With light pouring in from the vaulted glass Get physical in our fitness center. Located ceiling, and plush poolside loungers, our on the sixth floor, we’ve got free-weights, pool area is the perfect place to while away cardio equipment and weight machines. the day.

Conrad Bike Cultural Trail

See Indy in a new way with a 8-mile world class urban bike and complimentary Conrad Cruiser. pedestrian path in downtown Indy

Communications The communication pieces below have been developed for you to use a tool as you prepare for your event with us

• Pre-Arrival • Hilton CleanStay Video • Hilton EventReady Video • How to use Digital Check In and Digital Key • Conrad Indianapolis Guest Newsletter

• On-Site • EventReady Meeting Room EventReady Checklist

Laura Collins Conrad Indianapolis Senior Sales Manager [email protected]

Zachary Lockett Conrad Indianapolis Director of Sales and Marketing [email protected]

Hilton EventReady Playbook