CISA | CYBERSECURITY AND INFRASTRUCTURE SECURITY AGENCY EMERGENCY COMMUNICATIONS DIVISION PRIORITY TELECOMMUNICATIONS SERVICES (PTS) CISA is the

Nation’s risk Z advisor

22 Communication is essential to accomplishing your mission

3 Emergency High Volume Events Human Error Extreme Cyber Attacks Events Weather

Events of all types impact communications

4 CISA Priority Telecommunications Services

Suite of services that enable priority telecommunications when networks are degraded or congested

5 Services and Key Features

GETS WPS TSP

Circuit Landline Phone Cell Phone

Priority over wireline Priority over wireless Priority installation and commercial networks networks within U.S. and restoration of voice and data territories circuits Card With PIN Subscription on Tariffed offering for priority GETS calls also invoke priority individual devices restoration and provisioning of on terminating WPS-enabled communication circuits cellular networks All nationwide and some regional wireless carriers offer WPS

PTS Dialer App

6 Priority Services Users

7 WPS Coverage

Region/ Carrier AT&T Mobility FirstNet T-Mobile/fSprint Wireless Regional Carriers

Cellcom CONUS Yes Yes Yes Yes C Spire U.S. Cellular T-Mobile: Roams Alaska Yes Yes fSprint: No WPS VOLTE Only GCI Wireless Service Hawaii Yes Yes Yes Yes

Puerto Rico Yes Yes Yes No WPS Service T-Mobile: Roams Virgin Islands Yes Yes onto AT&T No WPS Service fSprint: Yes

88 Budgeting for Priority Services

GETS • There is no charge to subscribe to GETS WPS • There are no activation/ service/ usage fees associated with WPS across all service providers except Verizon Wireless • Private sector users on Verizon’s network pay a nominal fee per minute when WPS is invoked. First Responders and Government users are excluded from this fee. TSP • Fees based on filed tariffs

99 The Value of Priority Telecommunications Services

Enables the Facilitates Provides Leverages completion collaboration resiliency at technology of calls across low cost that you across carrier organizations already have networks

10 Enrollment Process

Organizations designate a POC to manage account - find out if your organization is enrolled and has a POC at https://www.cisa.gov/requesting-gets- and-wps POC fills out online application or calls service center at 866-627-2255 Priority Telecommunications Service Center staff work with organizations to complete enrollment process and obtain Priority Services

11 Priority Services Area Representatives (PARs) can assist your organization in subscribing to and using the services

12 PAR Contacts

13 For more information: www.cisa.gov/pts

Questions? Phone: 202-774-6081 Email: [email protected]

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