Newsrail Express

ewsrail EXPRESS300

WEEK ENDING 29 OCTOBER 2005

ITEM FOR TRAIN NN COMPANY ON RETAIL TRAIN TRAVEL ITEM SUBJECT OUTLETS STAFF AGENTS 1 National Rail New Railcard designs ✓ ✓ ✓ 2 Central Trains Alfreton barrow crossing ✓ ✓ ✓ 3 First ScotRail Caledonian Sleeper merchandiser ✓ ✓

National Rail information is listed first, followed by Train Company information in alphabetical Train Company order. Further items follow in alphabetical contributor order. * To be read by Retail Staff, On-Train Staff and Travel Agents where appropriate. ADDITIONAL PUBLICATIONS

The list shows additional publications included with this Newsrail Express. If you do not receive them, or need extra copies, rail staff should see ‘Further Supplies’. Travel Agents please contact your Sales Office.

1. ITEMS YOU SHOULD HAVE RECEIVED

PUBLICATION NAME LABEL SENT NEWSRAIL FURTHER CODE TO EXPRESS SUPPLIES NUMBER [See 3 below]

Railcards Merchandiser NRE Rail 300 – Enquirer Newsletter ENQ All 300 –

2. CONTACTS FOR FURTHER SUPPLIES – FOR RAIL STAFF Customer Services TSO St. Crispins Duke Street Norwich NR3 1PD Tel: 0870 600 5522 Fax: 0870 600 5533 3. DISTRIBUTION DATABASE – FOR RETAIL STAFF You should advise any publications database amendments to your Retail Manager, Pricing Manager or to Customer Services, TSO, St. Crispins, Duke Street, Norwich NR3 1PD Tel: 0870 600 5522, Fax: 0870 600 5533, E-mail: [email protected]

2 TO BE READ BY: TRAIN COMPANY RETAIL STAFF U ON-TRAIN STAFF U 1 TRAVEL AGENTS U NEW RAILCARD DESIGNS

As mentioned in the Merchandiser for winter station posters and leaflets, we have introduced new designs for Senior, Young Persons and Family Railcards. New design Railcards will soon be in circulation. Action Please continue to issue the existing Railcard stock until it has run out. Senior Railcard Young Persons Railcard

Young Persons Temporary Permit to Travel Young Persons Photocard

mily Railcard

Family Railcard

Railcard Marketing 020 7841 8053

3 TO BE READ BY: TRAIN COMPANY RETAIL STAFF U ON-TRAIN STAFF U 2 TRAVEL AGENTS U ALFRETON BARROW CROSSING

The Barrow Crossing at Alfreton station will be out of action for the next 12 weeks due to work being undertaken by Network Rail. Therefore the only access between Northbound and Southbound platforms at Alfreton is via the footbridge. Public access to platforms at Alfreton WITHOUT using the footbridge is via the Northbound platform (Platform 1). For customers who cannot use the footbridge at Alfreton, they should be advised to travel via Chesterfield or Nottingham instead: If a customer wishes to travel South from Alfreton, they will need to travel up to Chesterfield and back down. If a customer wishes to travel to Alfreton arriving from the North they will need to travel onto Nottingham and back up. Normally customers would need additional return tickets from Alfreton to Nottingham or Chesterfield to do this. Would on-train and ticket office staff please note that Central Trains and Midland Mainline have agreed to allow mobility impaired customers to travel over-distance without extra charge during the closure of the Barrow Crossing at Alfreton. Pricing and Reservations Analyst Central Trains 0121 654 1208

Newsrail Express for train company National Rail information • over 7,000 copies printed fortnightly • 3,000 stations, travel agents and call centres receive Newsrail Express • Estimated readership of 15,000 retail staff

4 TO BE READ BY: TRAIN COMPANY RETAIL STAFF U ON-TRAIN STAFF 3 TRAVEL AGENTS U FIRST SCOTRAIL CALEDONIAN SLEEPER MERCHANDISER

A Merchandiser is available to assist Booking Offices, Travel Centres and rail appointed Travel Agents. The Merchandiser contains all the information that retailers need to know about the Caledonian Sleeper including on-train and station facilities, ticket information, ticket issuing instructions and fares. The Merchandiser has been updated and retailers should ensure that they have a copy dated October 2005 which supersedes all previous editions. The merchandiser can be downloaded via the internet at :- www.firstgroup.com/scotrail/content/private/merch.doc Alternatively a postal copy can be requested by telephoning First ScotRail marketing on (internal) 045 4508 or (external) 0141 335 4508. Retailers should pay particular attention to the following changes that have been made to previous editions of the Merchandiser:- A number of sections throughout the Merchandiser have been updated to reflect the introduction of NRS. Section 2.8, Lounge Car Facilities - Please note that with effect from Sunday 9 October 2005 smoking within the Lounge Car areas of all Caledonian Sleepers will not be permitted. Section 24, Caledonian Sleeper Apex Tickets - Please note the booking horizon for Caledonian Sleeper Apex fares is 2 days. Product Manager First ScotRail Tel: 0141 335 4508

5 INDEX

This index covers those more important items still current from the last six issues of Newsrail Express. Amendments to Fares Manuals and associated Publications are excluded.

NEWSRAIL PAGE ITEM MANUAL PAGE EXPRESS No. No. No. No. Central Trains – Railway Station Car Parks 295 5 4 Central Trains – Summary of Fares Review September 2005 297 6 4 First ScotRail – Caledonian Sleeper On-Train Smoking Policy 296 7 6 GNER – New Advance First and Standard Single Tickets 294 4 2 Midland Mainline – GroupSave Barred Dates 299 5 5 Midland Mainline – New MML Advance Purchase Fares 295 5 5 Missing SPORTIS Machine 295 4 3 National Rail – Annual Gold Card Leisure Benefits 296 3 1 National Rail – Annual Gold Cards 294 3 1 National Rail – Family Railcard 25% Off Offer Reminder 299 4 2 National Rail – First National Community Railfest 296 4 2 National Rail – Fraudulent use of Railcards – tampering with expiry dates 299 5 3 National Rail – Free Return Travel Pass for Staff attending Controllers’ Development Workshop 297 3 1 National Rail – HM Forces Railcard – Changes to Discounts and Minimum Fares 296 5 3 National Rail – Missing SPORTIS Machine 298 7 5 National Rail – National Fares Manual 91 – Saver and SuperSaver Calendar 298 4 2 National Rail – New Procedure for Contributing Information to publish in Newsrail Express, Retail Manuals and Rail Directory for Travel Agents 298 3 1 National Rail – New Procedures for putting information in Newsrail Express, Retail Manual, Rail Directory for Travel Agents and Ticket Examiners Handbook 299 3 1 National Rail – New Railcard Leaflets and Posters Winter 2005 298 5 3 National Rail – Notice of Fares Revision 297 5 3 National Rail – PlusBus New Station Zones 297 4 2 National Rail – Recovered SPORTIS Machine 299 5 4 National Rail – Season Ticket Sales from Rail Ticketing Sites 296 6 5 National Rail – Transport for London Student Discount Scheme 2005-2006 295 3 1 National Rail – Travel Agents – Ordering more Posters and Leaflets 298 7 4 National Rail – Travel Trade Information Online (for Travel Agents only) 295 4 2 National Rail – Travel Trade Information Online – Further Information for Travel Agents only 296 5 4 Thameslink News 298 8 6 TransPennine Express – Senior Kids Add-On 299 6 6 Wessex Trains – GroupSave on Wessex Trains 294 4 3 RM2: Retail Manual Part Two RD1: Rail Directory for Travel Agents Part One

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