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International Program Terms & Conditions 2020/2021

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International Program Terms & Conditions 2020/2021 2020/2021 Season Final Program International Program Terms & Conditions 2020/2021 TABLE OF CONTENTS Highlights and Changes ............................................................................................... Page 3 Corporate Highlights .................................................................................................... Page 4 Location Information ................................................................................................... Page 6 Times of Operation ....................................................................................................... Page 7 Motorhome Rental Fleet .............................................................................................. Page 8 El Monte RV Fleet .......................................................................................................... Page 9 Mighty Campers ......................................................................................................... Page 11 Rental Charges / Specials & Discounts ...................................................................... Page 13 Value Plan Matrix / Mileage Options ......................................................................... Page 14 Add-On Options / Kits ................................................................................................ Page 15 Taxes and Fees ............................................................................................................ Page 16 One-way Rentals ......................................................................................................... Page 17 Insurance & Coverage................................................................................................. Page 18 Client Information ...................................................................................................... Page 20 Vehicle Support & Use ................................................................................................ Page 23 Reservations ............................................................................................................... Page 27 Accounting and Payments ......................................................................................... Page 29 Travel Operator Requirements .................................................................................. Page 31 emrvonline.com .......................................................................................................... Page 32 Reservation Portal ...................................................................................................... Page 33 2 creating unforgettable holidays 2020/2021 Terms & Conditions HIGHLIGHTS AND CHANGES Vehicle Model Year Guarantee We are proud to offer the following model year guarantee. El Monte RV: 2019 - 2021 Model Year • Largest fleet of late model year vehicles • All Class C vehicles with awnings, TV, DVD/CD, tether anchor for child seat • Only supplier offering large Class C with bunk beds • All Class A vehicles with awnings, 2 TV’s, DVD/CD, bunk bed, and motorized cab-over bed. MIGHTY Camper: 2018 Model Year or newer • Available at discounted rates • All vehicles with awnings, TV, DVD/CD • Well maintained vehicles and thoroughly inspected • All Class A vehicles with awnings, 2 TV’s, DVD/CD, bunk bed, and motorized cab-over bed 24/7 On-The-Road Support: El Monte RV and Mighty USA is offering complete assurance that our customers are never alone on the road. Customers will have added confidence and reassurance during their trip knowing that they’re just a phone call away from help should the need arise. Stay Connected: Introducing all in one Wifi Hotspot with unlimited data, Navigation, International and Domestic calling, Apps and more. Back to TOC 3 Terms & Conditions 2020/2021 CORPORATE HIGHLIGHTS (thl GLOBAL NETWORK) Founded in 1970, El Monte RV has grown to become one of the largest, most trusted RV rental companies in the in the world. With locations throughout the United States and a standard multi-point inspection conducted after every rental, El Monte RV is known for its commitment to offering reliable, high-quality, newer RVs for rent at affordable prices. El Monte RV is part of Tourism Holdings Limited (thl), the world’s largest RV rental company. • 13 Gateway Locations: Los Angeles, San Francisco, Las Vegas, Phoenix, San Diego, Bellingham (transfer from/to Vancouver), Salt Lake City, Denver, Dallas, Chicago, New York, Miami, Orlando. • El Monte RV New Model Year Guarantee 2019 – 2021. • Competitive rates and special offers. • The largest and best equipped motorhome types and specifications in the USA incorporating: • Class C (cab over) motorhomes. From 21 to 31 feet in length. • All vehicles with full kitchen including stove, oven, microwave, refrigerator with freezer. • All Class C vehicles with awnings, TV, DVD, CD and tether anchor for child seat. • Only supplier offering large Class C with bunk beds. • Many El Monte RV vehicles feature slide outs (increasing living space when parked). • Premium Class A motorhomes (bus style) featuring slide out, motorized overhead bed and bunk beds. • A combined fleet of over 1,500 vehicles. • Over 30 locations throughout the USA with 13 international gateway locations. • Complimentary transfers from selection of downtown and airport hotels at key international locations – Los Angeles, San Francisco, Las Vegas, Dallas, New York, Orlando and Bellingham (Vancouver). • Priority morning check in available (PAD). • Personal walk-thru during check-out. • El Monte RV specializes in one-way rental bookings – with more one-way availability than any other American RV rental company. • An advanced online quotation and booking system. • A full image database with scenic and detailed product images for marketing with and in-house marketing team able to assist with your requirements. About El Monte RV Headquartered in Los Angeles, El Monte RV, a Tourism Holdings Limited (thl) subsidiary, is one of America’s leading motorhome and RV rental and sales companies catering to both international and domestic travelers. Thanks to a reputation for exceptional customer service, high quality vehicles and best in class vehicles El Monte RV has experienced rapid growth throughout the United States, and can be found in Japan as well www.elmonterv-japan.com. El Monte RV is the only nationwide motorhome rental company to offer the larger Class A luxury vehicles for rent. About Mighty Campers Mighty Campers is a great value brand that helps travelers kick start stories by providing the best value in campervans that are simple to use, with features you’d expect in more expensive RVs. Mighty proves that you don’t need to sacrifice quality for cost. 4 Back to TOC 2020/2021 Terms & Conditions About Tourism Holdings Limited (thl) thl is the world’s largest provider of global RV experiences. The thl network of brands provides vehicles for every adventure to customers who are passionate about exploring new destinations by RV. Consisting of Maui motorhomes, Britz Campervans, Mighty Campers, Road Bear RV, El Monte RV and Just go Motorhomes, the thl global family of RV brands spans Australia, New Zealand, USA and the UK. thl brands are well recognized by customers who choose to travel by RV around the world, year over year. Back to TOC 5 Terms & Conditions 2020/2021 LOCATION INFORMATION El Monte RV maintains 13 gateway locations across the United States. Location addresses, transfer information and hotel details are subject to change. For access to the latest Location Maps and Location addresses, Transfer and Hotel information Please refer to: MyElmonteRV.com/trade/images_files Los Angeles (LAX) San Francisco (SFO) 12818 Firestone Blvd. 6301 Scarlett Ct. Santa Fe Springs, CA 90670 Dublin, CA 94568 Tel: +1 (562) 404-9300 Tel: +1 (925) 803-0331 Orlando (MCO) Bellingham, WA Seattle (YVR) 3800 W Colonial Dr. Servicing Vancouver (must cross border into USA) Orlando, FL 32808 5242 Pacific Hwy. Tel: +1 (407) 872-7730 Ferndale, WA 98248 Tel: (360) 380-3300 New York / New Jersey (NYC) 3401 B Tremley Point Rd. Las Vegas (LAS) Linden, NJ 07036 3800 Boulder Highway Tel: +1 (908) 474-9000 Las Vegas, NV 89121 Tel: +1 (702) 269-8000 Dallas (DFW) 3500 S. Central Expressway (Hwy 75) Denver (DEN) McKinney, TX 75070 [c/o All Stars RV] Tel: +1 (972) 562-1900 5989 Main St. Louviers, CO 80131 Miami (MIA) Tel: +1 (720) 348-0404 [c/o RV Florida Group LLC] 13690 SW 248th Street Phoenix (PHX) Princeton (Miami), FL 33032 [c/o Ultimate Collision and RV] Tel: +1 (305) 362-2777 8112 N. 75th Ave Peoria, AZ 85345 San Diego (SAN) Tel: +1 (623) 289-9335 [c/o Santee Rents] 8665 Mission Gorge Road # A1 Salt Lake City (SLC) Santee, CA 92071 [c/o Full Service Storage, LLC] Tel: +1 (619) 449-1513 3490 West 1820 South, Suite B Salt Lake City, UT 84104 Chicago (ORD) Tel: +1 (801) 256-6818 [c/o Art’s RV Service Center] 21W700 North Ave. Glen Ellyn (Chicago), IL 60137 Tel: +1 (630) 469-1936 6 Back to TOC 2020/2021 Terms & Conditions TIMES OF OPERATION Holiday & Special Event Schedule: El Monte RV offices will be CLOSED for the following holidays or special events. No bookings will be accepted for pick up or return on these dates. No exceptions. 2020 01 January New Year’s Day 07 September Labor Day 12 April Easter Sunday 26 November Thanksgiving 25 May Memorial Day 24 December Christmas Eve 04 July Independence Day 25 December Christmas Day 24 July Pioneer Day (SLC only) 31 December New Year’s Eve 06 – 08 Sept Burning Man (SFO only) 2021 01 January New Year’s Day Hours of
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