Towards a Conceptual Model for an E-Government Interoperability Framework for South Africa
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Towards a Conceptual Model for an e-Government Interoperability Framework for South Africa Paula Kotzé1,2 and Ronell Alberts1 1CSIR Meraka Institute, Pretoria, South Africa 2Department of Informatics, University of Pretoria, Pretoria, South Africa Keywords: e-Government, e-GIF, Interoperability. Abstract: In September 2016, the South African Government published a White Paper on the National Integrated ICT Policy highlighting some principles for e-Government and the development of a detailed integrated national e-Government strategy and roadmap. This paper focuses on one of the elements of such a strategy, namely the delivery infrastructure principles identified, and addresses the identified need for centralised coordination to ensure interoperability. The paper proposes a baseline conceptual model for an e- Government interoperability framework (e-GIF) for South Africa. The development of the model considered best practices and lessons learnt from previous national and international attempts to design and develop national and regional e-GIFs, with cognisance of the South African legislation and technical, social and political environments. The conceptual model is an enterprise model on an abstraction level suitable for strategic planning. 1 INTRODUCTION (Lallana, 2008: p.1) and is becoming an increasingly crucial issue, also for developing countries (United Implementing a citizen-centric approach, digitising Nations Development Programme, 2007). Many processes and making organisational changes to governments have finalised the design of national e- delivering government services are widely posited as Government strategies and are implementing priority a way to enhance services, save money and improve programmes. However, many of these interventions citizens’ quality of life (Corydon et al., 2016). The have not led to more effective public e-services, term electronic government (e-Government) is simply because they have ended up reinforcing the commonly used to represent the use of digital tools old barriers that made public access cumbersome. and systems, combined with organisational change The e-Government promise of more efficient and and new skills, to provide better public services to effective government are not being met mainly due citizens and business, better democratic processes to the ad hoc deployment of information and and to strengthen support to public policies communication technology (ICT) systems. (European Commission, 2017). To gain full benefit Governments should rather strive towards of digitisation and data, governments need to deliver interoperable deployments that share and exchange on four key imperatives: gaining the confidence and data and aggregate public services into a single buy-in of citizens, business and public leaders; service window, allowing for seamless flow of conducting a skills and competencies revolution; information across government and between redesign the way in which government operate; and government and citizens (United Nations deploy enabling technologies that ensure Development Programme, 2007). interoperability and the ability to handle massive Interoperability in the context of e-Government data flows (Tadjeddine and Lundqvist, 2016). addresses the need for cooperation; exchanging Although all of these aspects are important and information and reusing information among public should be addressed, this paper primarily focuses on administrations, in order to improve public service the interoperability aspect. delivery to citizen and businesses at a lower cost, e-Government interoperability is broadly defined improve decision making and enable better as “the ability of constituencies to work together” governance (European Union, 2011, Lallana, 2008). 493 Kotzé, P. and Alberts, R. Towards a Conceptual Model for an e-Government Interoperability Framework for South Africa. DOI: 10.5220/0006384304930506 In Proceedings of the 19th International Conference on Enterprise Information Systems (ICEIS 2017) - Volume 3, pages 493-506 ISBN: 978-989-758-249-3 Copyright © 2017 by SCITEPRESS – Science and Technology Publications, Lda. All rights reserved AEM 2017 - 1st International Workshop on Advanced Enterprise Modelling On a technical level, interoperability refers to the World Bank (IDABC, 2004, European Union, two or more ICT systems, or components, to transfer 2011, European Commission, 2010b, European and exchange information in a uniform and efficient Commission, 2010a, United Nations Development manner across multiple organisations, and to use the Programme, 2007, Lallana, 2008, The World Bank, information exchanged (IDABC, 2004, Department 2012). of Finance and Administration, 2006, Lallana, In September 2016, the South African 2008). The European Union defines interoperability Government published a White Paper on the in the context of public service delivery as “the National Integrated ICT Policy for the country ability of disparate and diverse organisations to (Department of Telecommunications and Postal interact towards mutually beneficial and agreed Services, 2016). Amongst others, the White Paper common goals, involving the sharing of information highlights some principles for e-Government. A and knowledge between organisations, through the Digital Transformation Committee will oversee the business processes they support, by means of the development of a detailed integrated national e- exchange of data between their respective ICT Government strategy and roadmap. systems” (European Union, 2011: p.2). To address part of the delivery infrastructure Interoperability therefore refers to more than just the principles identified in the White Paper, this paper technical or the ICT system level, and affects an addresses one of the elements of such a strategy, by extended enterprise across diverse organisations. proposing a baseline conceptual model for an e-GIF Enterprise modelling aims to offer different, but for South Africa. We argue that best practices and complementing, views on an enterprise to encourage lessons learnt from previous attempts to the design dialogues between various stakeholders (Frank, and development national and regional e-GIFs and 2009). Enterprise models can include abstractions interoperable systems, combined with South African suitable for strategic planning, organisational design legislation and past initiatives, could form a solid or redesign, and software engineering. Enterprise grounding for the design of such a model. models can be regarded as the conceptual Section 2 of this paper provides background by infrastructure to support a high level of integration describing the South African context in relation to of various software or enterprise components, and the use of ICT in government, and examples of reuse of models, concepts, or code. existing interoperability frameworks (national and An e-Government interoperability framework (e- international) that can be used as guidance. Section 3 GIF) is a document (or set of documents) that presents the proposed baseline conceptual model specifies a set of common elements for an extended derived for an e-Government interoperability enterprise of authorities, agencies or organisations framework, including aims, principles, levels of that wish to work together towards the joint delivery interoperability, a proposed conceptual framework of public services (Lisboa and Soares, 2014, for e-GIF implementation and interoperability European Commission, 2010b). As such, an e-GIF is governance. Section 4 concludes. regarded a special kind of enterprise model aimed at providing conceptual guidance towards developing an e-Government eco-system of enterprises. 2 BACKGROUND Common elements of an e-GIF include policies, guidelines, principles, standards, vocabularies, concepts, recommendations and practices (European 2.1 The South African Context Union, 2011, European Commission, 2010b). A 2014 study to determine the number of The Public Administration and Management Act of countries with e-GIFs, identified at least 46 national 2014 (Republic of South Africa, 2014) provides for e-GIFs (Lisboa and Soares, 2014). The United the use of ICTs in the public administration, Kingdom (UK) e-GIF of 2000 is generally regarded including the requirement to ensure interoperability the first e-GIF published. The current Version 6.1 of information systems across government. The (e-Government Unit, 2006) covers the exchange of Electronic Communications Transactions Act of information between the UK Government and 2002 (Republic of South Africa, 2002a) sets out citizens, government organisations, intermediaries, provisions to enable and facilitate electronic businesses (worldwide), etc. Even though e-GIFs are communications and transactions in the public considered important instruments to facilitate interest. The Act stipulates that the Department of interoperability of public systems, many national e- Telecommunications and Postal Services should GIFs was developed due to political pressures from finalise an e-strategy. As a step in the process to the European Commission, the United Nations and develop such a strategy, the South African Government published a White Paper on the 494 Towards a Conceptual Model for an e-Government Interoperability Framework for South Africa National Integrated ICT Policy for the country The conceptual model for the interoperability (Department of Telecommunications and Postal framework for South Africa proposed in this paper, Services, 2016) in September 2016. ICT is in the main, took guidance from the