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J.D. Power Finds MLS and NHL Teams Outscore NFL Teams in Fan Experience

Of 11 Markets Studied, NFL Teams Finish Last in Each One

COSTA MESA, Calif.: 16 Aug. 2017 — or teams perform highest in 10 of the 11 markets included in the J.D. Power 2017 Fan Experience Study,SM released today, while an NFL team scores lowest in every market.

The study measures fan satisfaction with their overall experience at major pro sporting events. In last year’s inaugural study, only teams in the nation’s four largest markets—New York, , Chicago and Houston—were evaluated. This year, Bay Area, , /Fort Worth, , Philadelphia, South Florida and Washington, D.C. have been added, while Los Angeles has been expanded to include all of Southern California.

Fan satisfaction is evaluated across seven factors (in order of importance): seating area and game experience; security and ushers; leaving the game; arriving at the game; food and beverage; ticket purchase; and souvenirs and merchandise. Satisfaction is measured on a 1,000-point scale. Additional factors that are measured but not included in the official ranking are loyalty and future intentions; team performance (on- field); and team image.

The Houston Dynamo, Los Angeles Galaxy, Revolution, and score highest in their respective markets, while the Chicago Fire, FC Dallas and score second highest. The only MLS teams that buck the trend of rabid fan satisfaction are the and Football Club (third) and DC United (fourth).

Study findings show that an NFL team performs at the bottom in every market. , , , , , Dolphins, , , Oakland Raiders, and Washington score lowest in fan satisfaction in each market.

“We know franchises and clubs with winning records generally do not have problems filling seats, but this study is about finding out which teams are giving their fans the best experience for their dollar,” said Greg Truex, Senior Director, Sports Research at J.D. Power. “Whether a team is a perennial champion, a contender or is accumulating picks to build for the future, they all need to find ways to get people through the turnstiles. The teams at the top of their markets understand what it takes to keep fans coming back for more, as well as recommending the experience to friends and family, regardless of the standings.

“Top performers in this study show that they really understand what it’s like to give a world-class experience to their fans,” Truex said. “These results have to make NFL teams sit up and take notice— particularly when coupled with their sagging TV ratings. The league needs to learn what is influencing their low scores and how they can be improved so that pro football is able to retain its overwhelming popularity.”

The study also examines potential causes for the recent ratings declines in football viewership and finds encouraging trends for the NFL. More than a quarter of the respondents (27%) say they actually watched more football this year, vs. the previous season, and 62% say their viewership stayed the same. Just 12% say they watched less NFL games than in the past.

Among the 12% who watch less, 26% of them say national anthem protests are to blame, however those respondents reflect only 3% of the full, nationwide sample. Other reasons given are off-field problems with domestic violence (24%), game delays (24%), excessive commercials (20%), and Presidential election coverage (16%).

Finally, the study analyzes the affect beverage sponsors have on fans and whether fans can correctly identify the official beverage sponsors at the stadiums they attended. For multi-team sponsors, Coca-Cola has the highest awareness rate, with 33% of the surveyed fan base being aware that this brand is a team sponsor. Further findings show that 64% of these fans drank the beverage within the past 3 months and 39% drank it weekly.

For single-team sponsors: Minute Maid (Houston) has the highest awareness rate, with 66% of the surveyed fan base being aware that this brand is a team sponsor. Further findings show that 32% of these fans drank the beverage within the past 3 months and 25% drank it weekly.

Key Findings by Market

Bay Area  Enter the tank: The (788) score highest in the market, beating out the San Jose Earthquakes (787) in the closest regional race in the study.  Splash druthers: As the Warriors get ready to move back to San Francisco from Oakland— becoming the first NBA team to sell personal seat licenses (PSLs)—the team hopes to move up from their fifth-place performance (757) in 2017, which is dragged down by low food and beverage scores (699).

Boston  Patriots not “doing their job”: While most would think the New England Patriots, winners of two of the last three Super Bowls, would rule Beantown, it’s the Revolution that takes home the top score for overall fan experience (804). The Patriots score fifth highest (758).  Views and security lead the Revolution: The Revolution gets high scores in the seating (829) and security (829) factors to lead them to the top-scoring spot in this market.  Fenway Franks not cutting it: A poor performance in the food and beverage factor (715) helps bring the Red Sox down to the third-lowest score in the five-team Boston market.

Chicago  Sweeter on the south side: The White Sox (809) jump to the top of overall fan experience scores in the Chicago market, knocking the Fire (806) off its perch from last year and making it the only MLB team to rank highest in the study across all markets.  Hey, hey, what’s with the champs?: The Cubs (767) had a storybook season in 2016, but the “friendly confines” of Wrigley Field still aren’t living up to fan expectations, particularly when it comes to the food and beverage experience (695).

Dallas/Fort Worth  The Stars at night are big and bright: The Stars (806) gets high performances in ticketing (824), arrival to the stadium (798), food and beverage (751), and leaving the stadium (773) to score at the top in the Dallas/Fort Worth market.  Lacking the luster: A billion-dollar stadium just doesn’t buy what it used to, and for Cowboys fans, the luster has worn off the venue that holds 100,000. The Cowboys (784) score fifth in this market.

Denver  Avalanche of enjoyment: It was a historically bad year for the Avalanche last season, but fans are enjoying the effort Nathan MacKinnon and his teammates are making to build the next Golden Age of Colorado hockey. The Avs are bolstered in the 2017 study by high scores in arriving at the game (776), seating area and game experience (821) and food and beverage (741).  In-Com-Plete!: Despite fans’ fervent love of the Broncos in Denver, John Elway’s bunch scores fifth in this market (754), just narrowly beaten out by the Nuggets (758).

Houston  Movin’ on up: The Dynamo (814) jumps from the second-highest performance last year to score the market’s top honors.  We have a problem: Just one year after grabbing the top spot in terms of study scores, the Rockets (794) drop to third this year.  Astro orbiter: The other club to outperform the Rockets is the Astros (796), which posts the second-highest score in this market. It’s just more good news for a team that is cruising to the American League Western Division crown this season.

New York  New York is red…again: For the second consecutive year, the Red Bulls (819) score highest in the New York market, barely beating out the (813). That means big bragging rights for the Red Bulls because not only are they enjoying a hold on the top-scoring spot in the study’s New York market, but they also outperform archrival NYCFC (794), good for the third-highest score in the market, which is included in the study for the first time this year.  Islanders fans happier with : The Islanders may not be in Barclays Center for much longer, but as long as they are, fans are starting to embrace the arena at Atlantic and Flatbush. In last year’s study, the Nets scored second in the market, with the Isles fifth, reflecting the discrepancy between the and hockey experiences. But this year, after Barclays Center management tried to address some of Islanders fans’ concerns, the Isles improved to fourth (786), actually beating out their co-tenants (783).  MetLife-less: The Jets (738) score at the bottom in the New York market, but their co-tenants at MetLife Stadium don’t fare much better. The Giants (752) are just marginally ahead, with both teams getting slammed in the food and beverage and ease of leaving experiences at the Meadowlands.

Philadelphia  The Union rings the bell: The Union takes the top-scoring spot in the Philly market, aided by top performances in stadium arrival at the game, and seating area and game experience.  Another reason to boo: There was no road to victory for the E-A-G-L-E-S in this year’s study, whose score of 701 puts them in fifth. The next closest team in the Philadelphia market is the Flyers, which scores 51 points higher (752).  Trust the process: Despite years of tanking, the Sixers still score a respectable 759 points, proving it’s possible to provide fans with a good experience even in the face of on-court failures.

South Florida

 The few, the proud: While the Panthers finished 26th among the 30 NHL teams in attendance, the crowds the team did draw were very satisfied with their experience. Satisfaction among Panthers fans (813) is higher than it is among Marlins fans (807).  Dolphins canned: Being the legacy team in Miami doesn’t score the Dolphins any points, as they performed lowest in each of the factors.

Southern California  Galaxy goes duck hunting: The Los Angeles Galaxy (815), which was second in last year’s study, scores highest this year, while the 2016 J.D. Power award recipient—the —drops to fourth (780).  Honor thy fathers: With the expansion of the market to include the San Diego teams, the Padres (780) put in an impressive debut performance, thanks to a big seating score (815). The Chargers, which has bolted out of San Diego for Los Angeles, comes in at 746, out-scoring only the L.A. Dodgers and Rams.  Battering Rams: The horror stories about finding food and water and a jam-packed concourse at the L.A. Memorial Coliseum were easy to find last season, which is reflected in the Rams’ inaugural L.A. score (720).

Washington, D.C.  The Caps top the Capitol: The Caps top the market in the seating area and game experience, security and ushers, as well as leaving the game.  D.C. divided on United: D.C. United (752) is the lowest-scoring MLS team across all the markets included in the study and comes in fourth in the D.C. market behind the Capitals (797), Wizards (787) and Nationals (764).  Lack of nat-itude: Nationals Ballpark is the newest of the D.C. venues, but it doesn’t prevent the reigning National League Eastern Division champions from finishing behind the fan experiences at Verizon Center for both the Caps and Wizards, and just barely ahead of United’s ancient RFK Stadium, the Nationals’ former home.

See the online press release at: http://www.jdpower/pr-id/2017126.

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth and profitability. Established in 1968, J.D. Power is headquartered in Costa Mesa, Calif., and has offices serving North/South America, Asia Pacific and Europe. J.D. Power is a portfolio company of XIO Group, a global alternative investments and private equity firm headquartered in London, and is led by its four founders: Athene Li, Joseph Pacini, Murphy Qiao and Carsten Geyer.

Media Relations Contacts Jillian Breska; Costa Mesa, Calif.; 714-481-9115; [email protected] John Roderick; St. James, N.Y.; 631-584-2200; [email protected]

About J.D. Power and Advertising/Promotional Rules www.jdpower.com/about-us/press-release-info

# # # Note: Thirteen rank charts follow

Year / Project / Study Name J.D. Power 2017 Fan Experience StudySM

Overall Satisfaction Index Rankings Bay Area (Based on a 1,000-point scale)

500 550 600 650 700 750 800 850 900

San Jose Sharks 788

San Jose Earthquakes 787

San Francisco Giants 777

San Francisco 49ers 762

Golden State Warriors 757

Average (Bay Area) 757

Oakland Athletics 741

Oakland Raiders 740

Source: J.D. Power 2017 Fan Experience StudySM Charts and graphs extracted from this press release for use by the media must be accompanied by a statement identifying J.D. Power as the publisher and the study from which it originated as the source. Rankings are based on numerical scores, and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in this release or J.D. Power survey results without the express prior written consent of J.D. Power.

Year / Project / Study Name J.D. Power 2017 Fan Experience StudySM

Overall Satisfaction Index Rankings Boston (Based on a 1,000-point scale)

500 550 600 650 700 750 800 850 900

New England Revolution 804

Boston Celtics 777

Boston Red Sox 770

Boston Bruins 767

Average (Boston) 766

New England Patriots 758

Source: J.D. Power 2017 Fan Experience StudySM Charts and graphs extracted from this press release for use by the media must be accompanied by a statement identifying J.D. Power as the publisher and the study from which it originated as the source. Rankings are based on numerical scores, and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in this release or J.D. Power survey results without the express prior written consent of J.D. Power.

Year / Project / Study Name J.D. Power 2017 Fan Experience StudySM

Overall Satisfaction Index Rankings Chicago (Based on a 1,000-point scale)

500 550 600 650 700 750 800 850 900

Chicago White Sox 809

Chicago Fire 806

Chicago Blackhawks 790

Chicago Bulls 783

Average (Chicago) 776

Chicago Cubs 767

Chicago Bears 751

Source: J.D. Power 2017 Fan Experience StudySM Charts and graphs extracted from this press release for use by the media must be accompanied by a statement identifying J.D. Power as the publisher and the study from which it originated as the source. Rankings are based on numerical scores, and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in this release or J.D. Power survey results without the express prior written consent of J.D. Power.

Year / Project / Study Name J.D. Power 2017 Fan Experience StudySM

Overall Satisfaction Index Rankings Dallas/Fort Worth (Based on a 1,000-point scale)

500 550 600 650 700 750 800 850 900

Dallas Stars 806

FC Dallas 792

Texas Rangers 788

Average (Dallas/Fort Worth) 788

Dallas Mavericks 787

Dallas Cowboys 784

Source: J.D. Power 2017 Fan Experience StudySM Charts and graphs extracted from this press release for use by the media must be accompanied by a statement identifying J.D. Power as the publisher and the study from which it originated as the source. Rankings are based on numerical scores, and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in this release or J.D. Power survey results without the express prior written consent of J.D. Power.

Year / Project / Study Name J.D. Power 2017 Fan Experience StudySM

Overall Satisfaction Index Rankings Denver (Based on a 1,000-point scale)

500 550 600 650 700 750 800 850 900

Colorado Avalanche 786

Colorado Rockies 784

Average (Denver) 769

Colorado Rapids 761

Denver Nuggets 758

Denver Broncos 754

Source: J.D. Power 2017 Fan Experience StudySM Charts and graphs extracted from this press release for use by the media must be accompanied by a statement identifying J.D. Power as the publisher and the study from which it originated as the source. Rankings are based on numerical scores, and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in this release or J.D. Power survey results without the express prior written consent of J.D. Power.

Year / Project / Study Name J.D. Power 2017 Fan Experience StudySM

Overall Satisfaction Index Rankings Houston (Based on a 1,000-point scale)

500 550 600 650 700 750 800 850 900

Houston Dynamo 814

Houston Astros 796

Houston Rockets 794

Average (Houston) 793

Houston Texans 789

Source: J.D. Power 2017 Fan Experience StudySM Charts and graphs extracted from this press release for use by the media must be accompanied by a statement identifying J.D. Power as the publisher and the study from which it originated as the source. Rankings are based on numerical scores, and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in this release or J.D. Power survey results without the express prior written consent of J.D. Power.

Year / Project / Study Name J.D. Power 2017 Fan Experience StudySM

Overall Satisfaction Index Rankings New York (Based on a 1,000-point scale)

500 550 600 650 700 750 800 850 900

New York Red Bulls 819

New Jersey Devils 813

New York City Football Club 794

New York Islanders 786

Brooklyn Nets 783

New York Knicks 773

New York Yankees 772

Average (New York) 766

New York Rangers 765

New York Mets 764

New York Giants 752

New York Jets 738

Source: J.D. Power 2017 Fan Experience StudySM Charts and graphs extracted from this press release for use by the media must be accompanied by a statement identifying J.D. Power as the publisher and the study from which it originated as the source. Rankings are based on numerical scores, and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in this release or J.D. Power survey results without the express prior written consent of J.D. Power.

Year / Project / Study Name J.D. Power 2017 Fan Experience StudySM

Overall Satisfaction Index Rankings Philadelphia (Based on a 1,000-point scale)

500 550 600 650 700 750 800 850 900

Philadelphia Union 776

Philadelphia Phillies 767

Philadelphia 76ers 759

Philadelphia Flyers 752

Average (Philadelphia) 752

Philadelphia Eagles 701

Source: J.D. Power 2017 Fan Experience StudySM Charts and graphs extracted from this press release for use by the media must be accompanied by a statement identifying J.D. Power as the publisher and the study from which it originated as the source. Rankings are based on numerical scores, and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in this release or J.D. Power survey results without the express prior written consent of J.D. Power.

Year / Project / Study Name J.D. Power 2017 Fan Experience StudySM

Overall Satisfaction Index Rankings South Florida (Based on a 1,000-point scale)

500 550 600 650 700 750 800 850 900

Florida Panthers 813

Miami Marlins 807

Miami Heat 792

Average (South Florida) 790

Miami Dolphins 773

Source: J.D. Power 2017 Fan Experience StudySM Charts and graphs extracted from this press release for use by the media must be accompanied by a statement identifying J.D. Power as the publisher and the study from which it originated as the source. Rankings are based on numerical scores, and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in this release or J.D. Power survey results without the express prior written consent of J.D. Power.

Year / Project / Study Name J.D. Power 2017 Fan Experience StudySM

Overall Satisfaction Index Rankings Southern California (Based on a 1,000-point scale)

500 550 600 650 700 750 800 850 900

Los Angeles Galaxy 815

Los Angeles Angels of Anaheim 809

Los Angeles Lakers 786

Anaheim Ducks 780

San Diego Padres 780

Los Angeles Kings 771

Los Angeles Clippers 767

Average (Southern California) 763

San Diego Chargers 746

Los Angeles Dodgers 736

Los Angeles Rams 720

Source: J.D. Power 2017 Fan Experience StudySM Charts and graphs extracted from this press release for use by the media must be accompanied by a statement identifying J.D. Power as the publisher and the study from which it originated as the source. Rankings are based on numerical scores, and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in this release or J.D. Power survey results without the express prior written consent of J.D. Power.

Year / Project / Study Name J.D. Power 2017 Fan Experience StudySM

Overall Satisfaction Index Rankings Washington, D.C. (Based on a 1,000-point scale)

500 550 600 650 700 750 800 850 900

Washington Capitals 797

Washington Wizards 787

Average (Washington, D.C.) 765

Washington Nationals 764

D.C. United 752

Washington Redskins 748

Source: J.D. Power 2017 Fan Experience StudySM Charts and graphs extracted from this press release for use by the media must be accompanied by a statement identifying J.D. Power as the publisher and the study from which it originated as the source. Rankings are based on numerical scores, and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in this release or J.D. Power survey results without the express prior written consent of J.D. Power.

Year / Project / Study Name J.D. Power 2017 Fan Experience StudySM

Beverage Sponsor Awareness Ranking Single-Team Sponsor

0% 10% 20% 30% 40% 50% 60% 70%

Minute Maid 66%

Red Bull 27%

Samuel Adams 27%

7Up 23%

Lagunitas 14%

Belvedere Vodka 9%

Shasta 9%

Source: J.D. Power 2017 Fan Experience StudySM Charts and graphs extracted from this press release for use by the media must be accompanied by a statement identifying J.D. Power as the publisher and the study from which it originated as the source. Rankings are based on numerical scores, and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in this release or J.D. Power survey results without the express prior written consent of J.D. Power.

Year / Project / Study Name J.D. Power 2017 Fan Experience StudySM

Beverage Sponsor Ranking Multi-Team Sponsor

0% 5% 10% 15% 20% 25% 30% 35%

Coca-Cola 33%

Pepsi 31%

Bud Light 30%

Budweiser 28%

Dr. Pepper 28%

Coors Light 26%

Heineken 24%

Corona Extra 23%

Miller Lite 17%

Source: J.D. Power 2017 Fan Experience StudySM Charts and graphs extracted from this press release for use by the media must be accompanied by a statement identifying J.D. Power as the publisher and the study from which it originated as the source. Rankings are based on numerical scores, and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in this release or J.D. Power survey results without the express prior written consent of J.D. Power.

Year / Project / Study Name J.D. Power 2017 Fan Experience StudySM

Award-Eligible Sports Franchises Included in the Study

Sports Franchise Owner Company Location (Bay Area) Oakland, Calif. John Edward “Jed” York Santa Clara, Calif. San Francisco Giants San Francisco Assoc. San Francisco, Calif. San Jose Earthquakes Earthquakes Soccer, LLC San Jose, Calif. San Jose Sharks San Jose Sports & Entertainment San Jose, Calif. John J. Fisher Oakland, Calif. Oakland Raiders Mark Davis Alameda, Calif. (Boston) Delaware North Companies Boston, Mass. Boston Basketball Partners Boston, Mass. John W. Henry Boston, Mass. New England Patriots Foxborough, Mass. New England Revolution Robert Kraft Foxborough, Mass. (Chicago) Chicago Bears Virginia Halas McCaskey Chicago, Ill. Wirtz Corporation Chicago, Ill. Chicago, Ill. Thomas S. Ricketts Chicago, Ill. Chicago Fire Andell Holdings Bridgeview, Ill. Chicago White Sox Jerry Reinsdorf Chicago, Ill. (Dallas/Fort Worth) Dallas Cowboys Frisco, Dallas, Texas Dallas, Texas FC Dallas Frisco, Texas Texas Rangers Rangers Baseball Express, LLC Arlington, Texas (Denver) Ann Kroenke Denver, Colo. Colorado Rapids Commerce City, Colo. Colorado Rockies Charles Monfort & Richard Monfort Denver, Colo. Denver Broncos Pat Bowlen Denver, Colo. Denver, Colo. (Houston) Jim Crane Houston, Texas Houston Dynamo Gabriel Brener Houston, Texas Leslie Alexander Houston, Texas Houston Texans Bob McNair Houston, Texas

Year / Project / Study Name Sports Franchise Owner Company Location (New York) Nets Mikhail Prokhorov Brooklyn, N.Y. New Jersey Devils New Jersey Devils, LLC Newark, N.J. New York City Football Club City Football Group New York City, N.Y. & East Rutherford, N.J. & Scott Malkin New York City, N.Y. New York Jets Florham Park, N.J. The Madison Square Gardens Co. New York City, N.Y. New York Mets Fred Wilpon New York City, N.Y. The Madison Square Gardens Co. New York City, N.Y. New York Red Bulls Red Bull GmhH Harrison, N.J. Yankee Global Enterprises Bronx, N.Y. (Philadelphia) Joshua Harris Philadelphia, Pa. Philadelphia Eagles Philadelphia, Pa. Spectacor Philadelphia, Pa. Philadelphia Phillies John S. Middleton Philadelphia, Pa. Philadelphia Union Keystone Sports & Entertainment Chester, Pa. (South Florida) Sunrise Sports & Entertainment Sunrise, Fla. Stephen M. Ross Miami Gardens, Fla. Miami, Fla. Jeffrey Loria Miami, Fla. (Southern California) Anaheim Ducks Henry & Susan Samueli Anaheim, Calif. of Anaheim Arte Moreno Anaheim, Calif. Los Angeles, Calif. Guggenheim Baseball Management Los Angeles, Calif. Los Angeles Galaxy Anschutz Entertainment Group Carson, Calif. Los Angeles, Calif. Buss Family Trusts Los Angeles, Calif. Los Angeles Rams Stan Kroenke Los Angeles, Calif. San Diego Chargers Alex Spanos Los Angeles, Calif. Ron Fowler San Diego, Calif. (Washington, D.C.) D.C. United & Washington, D.C. Washington, D.C. Washington, D.C. Washington Redskins Washington, D.C. Ted Leonsis Washington, D.C.

Source: 2017 Fan Experience StudySM Charts and graphs extracted from this press release for use by the media must be accompanied by a statement identifying J.D. Power as the publisher and the study from which it originated as the source. Rankings are based on numerical scores, and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in this release or J.D. Power survey results without the express prior written consent of J.D. Power.

Beverage Sponsors Included in the Study

Year / Project / Study Name Beverage CEO Company Location 7Up Larry D. Young Plano, Texas Belvedere Vodka Rodney Williams Żyrardów , Poland Bud Light João Castro Neves Leuven, Belgium Budweiser João Castro Neves Leuven, Belgium Coca-Cola James Quincey , Ga. Coors Light Leo Kiely Golden, Colo. Corona Extra Ricardo Tadeu Mexico City, Mexico Dr. Pepper Larry D. Young Plano, Texas Amsterdam, Heineken Jean-François van Boxmeer Netherlands Lagunitas Maria D. Stipp Petaluma, Calif. Miller Lite Gavin Hattersley Milwaukee, Wis. Minute Maid J. Alexander M. Douglas, Jr. Sugar Land, Texas Pepsi Indra Nooyi Purchase, N.Y. Samuel Adams Martin F. Roper Boston, Mass. Shasta Joseph G. Caporella Hayward, Calif. Red Bull Dietrich Mateschitz Fuschl am See, Austria

Source: 2017 Fan Experience StudySM Charts and graphs extracted from this press release for use by the media must be accompanied by a statement identifying J.D. Power as the publisher and the study from which it originated as the source. Rankings are based on numerical scores, and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in this release or J.D. Power survey results without the express prior written consent of J.D. Power.