Free Guide to Occupational Health in the Workplace
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Cross Disciplinary Issues in Workplace Bullying
Answering workplace bullying’s key questions 1 Answering Five Key Questions about Workplace Bullying: How Communication Scholarship Provides Thought Leadership for Transforming Abuse at Work Pamela Lutgen-Sandvik (Ph.D., Arizona State University) is an Associate Professor in the Department of Communication & Journalism at the University of New Mexico, USA. She researches destructive communication in organizations and the communicative processes associated with positive organizing. Email: [email protected] Telephone: 505-331-4724 Fax: 505-277-2068 Mailing: Department of Communication & Journalism University of New Mexico MSC03 2240; 1 University of New Mexico Albuquerque, NM 87131-0001 Sarah H. Tracy (Ph.D., University of Colorado, Boulder) is an Associate Professor and Director of The Project for Wellness and Work-Life in the Hugh Downs School of Human Communication at Arizona State University, USA. She studies emotion and work-life wellness. Email: [email protected] Telephone: 480-965-7709 FAX: 480-965-4291 Mailing: Hugh Downs School of Human Communication Arizona State University PO Box 871205 Tempe, AZ 87287-1205 Management Communication Quarterly Answering workplace bullying’s key questions 2 Abstract: Organizational communication research is vital for understanding and addressing workplace bullying, a problem that affects nearly half of working adults and has devastating results on employee well-being and organizational productivity. A communication approach illustrates the toxic complexity of workplace bullying, as it is condoned through societal discourses, sustained by receptive workplace cultures, and perpetuated through local interactions. Examining these (macro, meso, and micro) communicative elements addresses the most pressing questions about workplace bullying including: 1) how abuse manifests, 2) how employees respond, 3) why it is so harmful, 4) why resolution is so difficult, and 5) how it might be resolved. -
Nightmares, Demons and Slaves
Management Communication Quarterly Volume 20 Number 2 November 2006 1-38 Nightmares, Demons © 2006 Sage Publications 10.1177/0893318906291980 http://mcq.sagepub.com and Slaves hosted at Exploring the Painful Metaphors http://online.sagepub.com of Workplace Bullying Sarah J. Tracy Arizona State University, Tempe Pamela Lutgen-Sandvik University of New Mexico, Albuquerque Jess K. Alberts Arizona State University, Tempe Although considerable research has linked workplace bullying with psy- chosocial and physical costs, the stories and conceptualizations of mistreat- ment by those targeted are largely untold. This study uses metaphor analysis to articulate and explore the emotional pain of workplace bullying and, in doing so, helps to translate its devastation and encourage change. Based on qualitative data gathered from focus groups, narrative interviews and target drawings, the analysis describes how bullying can feel like a battle, water tor- ture, nightmare, or noxious substance. Abused workers frame bullies as nar- cissistic dictators, two-faced actors, and devil figures. Employees targeted with workplace bullying liken themselves to vulnerable children, slaves, pris- oners, animals, and heartbroken lovers. These metaphors highlight and delimit possibilities for agency and action. Furthermore, they may serve as diagnostic cues, providing shorthand necessary for early intervention. Keywords: workplace bullying; emotion; metaphor analysis; work feelings; harassment So many people have told me, “Oh, just let it go. Just let it go.” What’s inter- esting is people really don’t understand or comprehend the depths of the bully’s evilness until it’s done to them. Then they’re shocked. I had people Authors’ Note: We thank the College of Public Programs and the Office of the Vice President for Research and Economic Affairs at Arizona State University for a grant that helped fund this research. -
Introducing the Workplace Well-Being Program Implementation Model
University of Pennsylvania ScholarlyCommons Master of Applied Positive Psychology (MAPP) Master of Applied Positive Psychology (MAPP) Capstone Projects Capstones 9-2019 Introducing the Workplace Well-Being Program Implementation Model: A Model to Inform the Establishment of Organizational Well-Being Programs Emily Santos [email protected] Follow this and additional works at: https://repository.upenn.edu/mapp_capstone Part of the Business Administration, Management, and Operations Commons, Industrial and Organizational Psychology Commons, Organizational Behavior and Theory Commons, Other Social and Behavioral Sciences Commons, Training and Development Commons, and the Work, Economy and Organizations Commons Santos, Emily, "Introducing the Workplace Well-Being Program Implementation Model: A Model to Inform the Establishment of Organizational Well-Being Programs" (2019). Master of Applied Positive Psychology (MAPP) Capstone Projects. 163. https://repository.upenn.edu/mapp_capstone/163 This paper is posted at ScholarlyCommons. https://repository.upenn.edu/mapp_capstone/163 For more information, please contact [email protected]. Introducing the Workplace Well-Being Program Implementation Model: A Model to Inform the Establishment of Organizational Well-Being Programs Abstract Employee stress and disengagement are of increasing concern in workplaces due to the adverse consequences of such employee states on business performance and employee quality of life. Conventional wellness strategies in organizations may help alleviate some work-related distress, but do little ot enhance employee well-being towards flourishing. Workplaces have a unique opportunity to improve the well-being of their employees and can, as a result, reap benefits beyond health care cost avoidance. Positive psychology and affiliated disciplines (e.g. positive organizational behavior and positive organizational scholarship) can offer research-backed strategies to enhance well-being by ‘growing the good’ and capitalizing on strengths versus mitigating risk or deficit alone. -
Personality Traits As Risk Factors for Occupational Injury in Health Care Workers
PERSONALITY TRAITS AS RISK FACTORS FOR OCCUPATIONAL INJURY IN HEALTH CARE WORKERS By HILARY STEVENS MORGAN A DISSERTATION PRESENTED TO THE GRADUATE SCHOOL OF THE UNIVERSITY OF FLORIDA IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE DEGREE OF DOCTOR OF PHILOSOPHY UNIVERSITY OF FLORIDA 2007 1 © 2007 Hilary Stevens Morgan 2 To my parents who always stressed the value of education and instilled in their children a belief that anything was possible 3 ACKNOWLEDGMENTS I would like to thank my committee chair, Dr. Nancy Nivison Menzel, for her guidance, encouragement, and patience throughout this research study. I appreciate her knowledge of occupational health nursing and her commitment to provide leadership for this study despite moving over 2,000 miles westward. I gratefully acknowledge and extend my appreciation to the members of my committee, Jo Snider, PhD, Jiunn-Jye Sheu, PhD, and James V. Jessup, PhD. Each of them provided unique talents, time, and moral support during this study. I would like to thank Dr. Snider for her support during my struggles understanding psychology, Dr. Sheu for his patience in dealing with my epidemiology and study design questions and Dr. Jessup for his calm and encouragement in my moments of doubt. I also want to thank Seaborn Hunt, MD for his support of my returning to school. I know my absences in the office for school activities presented an additional burden on him, but he never wavered in his encouragement of my endeavors. The same appreciation is extended to Paula Murphy, Kathy Sandor, Ronnie Maxim, Vickie Hall, Milly Wilkinson and Renee' Brown who tolerated, with good graces, my vacillating moods throughout this long process. -
Injury Prevention in Day Laborers
Injury Prevention in Day Laborers: Job-specific Fact Sheets LauraLaura Cristal Cristal Magaña Magaña1,1 ,Noah Noah Seixas Seixas22,, PhD;PhD; JaniceJanice CampCamp2,MSN, MSPH, CIHCIH 1Oregon1Oregon State State University; University; 2 Dept2Dept of of Environmental Environmental andand OccupationalOccupational Health Sciences, University ofof WashingtonWashington Occupational Injury Prevention for Jornaleros Results Occupational Injury Prevention for JornalerosThe first set of factResults sheets were created on the following topics: PROBLEM: • HRI to target summerFact sheets jornalero were jobs created on the following topics: Jornaleros, orPROBLEM: day laborers, experience higher injury rates than the average • Maintenance and•Heat cleaning related topics, illness including: (HRI) to target summer jornalero jobs worker. DifferentJornaleros factors, or dayput laborersthem at , increasedexperience risk, higher including injury ratesdaily than the • Chemicals •Maintenance and cleaning topics, including: variation in employeraverage andworker. job, and Different minimal factors safety puttraining them. Casa at increased Latina (CL) risk, including • Lifting and carrying•Chemicals is a worker centerdaily invariation Seattle whichin employer supports and Latino job, jornalerosand minimal. safety training. Casa • Organic dust •Lifting and carrying Latina (CL) is a worker center in Seattle which supports Latino • Biological hazards •Organic dust SOLUTION: jornaleros. •Biological hazards Previously, surveysSOLUTION: conducted at CL found that -
Reducing Injuries with a Workplace Wellness Program
2011-07TS Published June 2011 Reducing Injuries with a Workplace RESEARCH Wellness Program What Was the Need? SERVICES For Mn/DOT workers who perform laborious tasks, the Experts claim that OFFICE OF POLICY ANALYSIS, most common on-the-job injuries are strains, sprains and implementing a health RESEARCH & INNOVATION other musculoskeletal disorders caused by overexertion or awkward postures. While Mn/DOT is committed to and wellness program reducing such injuries, work conditions differ significantly can produce 300 percent among field workers, making it difficult to establish stan- dard procedures that minimize overexertion. to 600 percent return on investment by reducing TECHNICAL However, it is possible to reduce the frequency of such in- juries by improving the overall fitness of field workers. To worker injuries and workers’ SUMMARY do so, agencies typically use workplace health promotion compensation payments. and wellness programs, which educate employees about Technical Liaison: beneficial lifestyle changes. While some Mn/DOT districts Todd Haglin, Mn/DOT have informal workplace wellness programs focused on stretching and nutritional edu- [email protected] cation, Mn/DOT does not currently have a formal, departmentwide program in place. Administrative Liaison: To assess the possibility of implementing a formal workplace wellness program, Bruce Holdhusen, Mn/DOT Mn/DOT conducted research in 2010 to gauge employee receptiveness. To continue [email protected] this assessment, further research was needed to review wellness programs currently in Principal Investigators: place at other state departments of transportation. Robert Feyen, University of Minnesota Duluth What Was Our Goal? The goal of this project was to establish best practices for developing an Mn/DOT health Todd Loushine, University and wellness program based on successful programs at other state DOTs. -
"Employer's Report of Occupational Injury Or Illness" (Form 5020)
State of California Please complete in triplicate (type if possible) Mail two copies to: OSHA CASE NO. EMPLOYER'S REPORT OF OCCUPATIONAL INJURY OR ILLNESS FATALITY Any person who makes or causes to be made any California law requires employers to report within five days of knowledge every occupational injury or illness which results in lost time beyond the knowingly false or fraudulent material statement or date of the incident OR requires medical treatment beyond first aid. If an employee subsequently dies as a result of a previously reported injury or material representation for the purpose of obtaining or illness, the employer must file within five days of knowledge an amended report indicating death. In addition, every serious injury, illness, or death denying workers compensation benefits or payments is guilty of a felony. must be reported immediately by telephone or telegraph to the nearest office of the California Division of Occupational Safety and Health. 1. FIRM NAME Ia. Policy Number Please do not use this column 2. MAILING ADDRESS: (Number, Street, City, Zip) E 2a. Phone Number M CASE NUMBER P L 3. LOCATION if different from Mailing Address (Number, Street, City and Zip) 3a. Location Code O OWNERSHIP Y E 4. NATURE OF BUSINESS; e.g.. Painting contractor, wholesale grocer, sawmill, hotel, etc. 5. State unemployment insurance acct.no R 6. TYPE OF EMPLOYER: INDUSTRY Private State County City School District Other Gov't, Specify: 7. DATE OF INJURY / ONSET OF ILLNESS 8. TIME INJURY/ILLNESS OCCURRED 9. TIME EMPLOYEE BEGAN WORK 10. IF EMPLOYEE DIED, DATE OF DEATH (mm/dd/yy) (mm/dd/yy) AM PM AM PM OCCUPATION 1 1. -
Journal of Occupational Health Psychology Managing Employee Stress and Wellness in the New Millennium Katherine M
Journal of Occupational Health Psychology Managing Employee Stress and Wellness in the New Millennium Katherine M. Richardson Online First Publication, February 2, 2017. http://dx.doi.org/10.1037/ocp0000066 CITATION Richardson, K. M. (2017, February 2). Managing Employee Stress and Wellness in the New Millennium. Journal of Occupational Health Psychology. Advance online publication. http://dx.doi.org/10.1037/ocp0000066 Journal of Occupational Health Psychology © 2017 American Psychological Association 2017, Vol. 22, No. 1, 000 1076-8998/17/$12.00 http://dx.doi.org/10.1037/ocp0000066 JOURNAL OF OCCUPATIONAL HEALTH PSYCHOLOGY AT 20 Managing Employee Stress and Wellness in the New Millennium Katherine M. Richardson Pace University It has been almost a decade since Journal of Occupational Health Psychology published back-to-back meta-analyses on occupational stress management interventions (Richardson & Rothstein, 2008) and organizational wellness programs (Parks & Steelman, 2008). These studies cited the need for systematic reviews given the growing body of literature in the field and the proliferation of stress management interventions and mental health wellness programs, which have traditionally been viewed as two distinct initiatives. More recent research has shown a trend toward incorporating stress management as a component of workplace wellness programs. As part of the special series Journal of Occupational Health Psychology at 20, the purpose of this paper is to reflect back on the findings of the 2008 meta-analyses to review what was learned, see what new studies have added to the literature, and assess recent social and political changes that present new challenges—and opportunities—for the field. Keywords: stress management intervention, employee wellness, meta-analysis, job stress, technostress It has been almost a decade since Journal of Occupational according to a 2014 Gallup poll, which adds almost an extra Health Psychology published back-to-back meta-analyses on stress workday to each workweek (Milligan, 2016). -
New Policy Guidelines for Approving Settlement Agreements in Whistleblower Cases
U.S. Department of Labor Occupational Safety and Health Administration Washington, D.C. 20210 Reply to the attention of: AUG 23 20\S MEMORANDUM FOR: REGIONAL ADMINISTRATORS; WHISTLEBLOWER PROGRAM MANAGERS THROUGH: ~~~~'¥/::lJ JORDAN BARAB ~ Y>~ ~eputy Assistant Secr(j-;f FROM: MARY A AN, Director us tleblower Protection Programs SUBJECT: New policy guidelines for approving settlement agreements in whistleblower cases As part of OSHA' s administration of whistle blower protection statutes, OSHA reviews settlement agreements between complainants and their employers reached during the investigative stage to ensure they are fair, adequate, reasonable, and in the public interest, and that the employee's consent was knowing and voluntary. In reviewing these agreements OSHA sometimes encounters provisions that prohibit, restrict, or otherwise discourage a complainant from participating in protected activity related to matters that arose during his or her employment. In those cases, OSHA must ensure that such clauses are removed or clarified so that the agreements are lawful and consistent with the underlying purposes of the whistle blower protection statutes. Accordingly, below are updated criteria that OSHA will use to evaluate whether a settlement impermissibly restricts or discourages protected activity. This guidance supersedes the guidance in Chapter 6, paragraphs XII.E.2 and 3 of the OSHA Whistleblower Investigations Manual, but does not otherwise change OSHA's policies with regard to review of settlements: Criteria for Reviewing Private Settlements for Provisions that Restrict or Discourage Protected Activity OSHA will not approve a "gag" provision that prohibits, restricts, or otherwise discourages a complainant from participating in protected activity. Protected activity includes, but is not limited to, filing a complaint with a government agency, participating in an investigation, testifying in proceedings, or otherwise providing information to the government. -
Introduction to Mobbing in the Workplace and an Overview of Adult Bullying
1: Introduction to Mobbing in the Workplace and an Overview of Adult Bullying Workplace Bullying Clinical and Organizational Perspectives In the early 1980s, German industrial psychologist Heinz Leymann began work in Sweden, conducting studies of workers who had experienced violence on the job. Leymann’s research originally consisted of longitudinal studies of subway drivers who had accidentally run over people with their trains and of banking employees who had been robbed on the job. In the course of his research, Leymann discovered a surprising syndrome in a group that had the most severe symptoms of acute stress disorder (ASD), workers whose colleagues had ganged up on them in the workplace (Gravois, 2006). Investigating this further, Leymann studied workers in one of the major Swedish iron and steel plants. From this early work, Leymann used the term “mobbing” to refer to emotional abuse at work by one or more others. Earlier theorists such as Austrian ethnologist Konrad Lorenz and Swedish physician Peter-Paul Heinemann used the term before Leymann, but Leymann received the most recognition for it. Lorenz used “mobbing” to describe animal group behavior, such as attacks by a group of smaller animals on a single larger animal (Lorenz, 1991, in Zapf & Leymann, 1996). Heinemann borrowed this term and used it to describe the destructive behavior of children, often in a group, against a single child. This text uses the terms “mobbing” and “bullying” interchangeably; however, mobbing more often refers to bullying by more than one person and can be more subtle. Bullying more often focuses on the actions of a single person. -
Incentives for Workplace Wellness Programs They Increase Employee Participation, but Building a Better Program Is Almost As Effective
RESEARCH BRIEF C O R P O R A T I O N Incentives for Workplace Wellness Programs They Increase Employee Participation, but Building a Better Program Is Almost as Effective majority of U.S. employers offer workplace health and wellness programs, driven by the expectation that Key findings: they will improve employee health and productivity A • Incentives are associated with higher participation rates and reduce employer health plans’ costs. Despite broad access to wellness programs, employee participation is limited, lead- in wellness programs, by about 20 percentage points. ing employers to experiment with incentives to encourage • Larger incentives don’t work better, and penalties are participation. more powerful than rewards. Those incentives have recently become a controversial policy issue. The Equal Employment Opportunity Commis- • Comprehensive programs have the highest participation sion has sued three employers over their use of substantial rates. incentives for participation in screening programs, arguing that the amounts make participation de facto involuntary and thus violate the Americans with Disabilities Act. The commission has issued a Notice of Proposed Rule Making effectiveness, while larger employers were likely to cite lack of to clarify its position. Simultaneously, legislation is circulating employee interest. The dearth of resources among smaller firms in Congress that would increase the level of permissible incen- has important policy implications, given that about 36 percent tives to 50 percent of the cost of health coverage and align of Americans work for employers with fewer than 100 workers. the patchwork of state and federal statutes that apply to such incentives. This sometimes-heated debate is being carried out Five Flavors of Wellness Programs with little evidence of how effective incentives really are. -
The Effects of Working Time on Productivity and Firm Performance: a Research Synthesis Paper
For information on the Conditions of Work and Employment Branch, please contact: Phone: (+41 22) 799 67 54 Fax: (+41 22) 799 84 51 [email protected] International Labour Office, The effects of working time Conditions of Work and Employment Branch on productivity and firm performance: 4, route des Morillons CH-1211 Geneva 22 a research synthesis paper Switzerland www.ilo.org/travail Lonnie Golden CONDITIONS OF WORK AND EMPLOYMENT SERIES No. 33 TRAVAIL ISSN 2226-8944 Conditions of Work and Employment Series No. 33 Conditions of Work and Employment Branch The Effects of Working Time on Productivity and Firm Performance: a research synthesis paper Prepared by Lonnie Golden1 Research synthesis paper initially prepared for the Tripartite Meeting of Experts on Working Time Arrangements (2011) INTERNATIONAL LABOUR OFFICE – GENEVA 1 Professor of Economics and Labor Studies, Penn State University, Abington College, [email protected]. Copyright © International Labour Organization 2012 First published 2012 Publications of the International Labour Office enjoy copyright under Protocol 2 of the Universal Copyright Convention. Nevertheless, short excerpts from them may be reproduced without authorization, on condition that the source is indicated. For rights of reproduction or translation, application should be made to ILO Publications (Rights and Permissions), International Labour Office, CH-1211 Geneva 22, Switzerland, or by email: [email protected]. The International Labour Office welcomes such applications. Libraries, institutions and other users registered with reproduction rights organizations may make copies in accordance with the licences issued to them for this purpose. Visit www.ifrro.org to find the reproduction rights organization in your country. ILO Cataloguing in Publication Data Golden, Lonnie The effects of working time on productivity and firm performance: a research synthesis paper/ prepared by Lonnie Golden ; International Labour Office, Conditions of Work and Employment Branch.