Annual Report 20 20 Solidarity Responsibility Courage © UNI Is a Registered Trademark Licensed to Caisse Populaire Acadienne Ltée for Use in Canada
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Annual report 20 20 Solidarity Responsibility Courage © UNI is a registered trademark licensed to Caisse populaire acadienne ltée for use in Canada. HEADQUARTERS 295 St-Pierre Boulevard West P.O. Box 5554 Caraquet, NB E1W 1B7 Table of 05 Year in brief contents 08 Message from the chief executive officer 2020 achievements 16 Accomplishing our priorities 19 Simplifying connectivity 22 Having an impact in the community 25 Accelerating the transformation with our employees Management’s 31 discussion and analysis 63 Consolidated financial statements Year in brief | UNI Financial Cooperation 5 Year in brief UNI Financial Cooperation is a financial cooperative that focuses on the sustainable prosperity of UNI and its members. For nearly 85 years, UNI has contributed to the economic stability of the communities in which it operates. Through its cooperative mission, it encourages and promotes citizen participation in a changing world. business locations 43 and offices 155,000 900 members and clients employees FINANCIAL RESULTS Surplus of $ B $221.4M 4.8 $ M in operating in assets 23.5 income up 8% up 11.1% up 4,8% COMMUNITY IMPACT We invest in initiatives and causes that create and enhance local prosperity and vitality. $ 36 members 1.6M on 3 regional in donations, cooperative sponsorships committees and scholarships 6 Annual report 2020 | What drives us What drives us Our purpose defines us and gives meaning to our actions. UNIted for the sustainable prosperity of UNI and its members At UNI, • Solidarity means we are UNIted in the pursuit of a common goal Our core values are the • Responsibility means we guiding lights we follow lead and take ownership to achieve our purpose. for our decisions, even in challenging times • Solidarity • Courage means we reject • Responsibility complacency, we resolve to move forward, especially • Courage when it is most difficult. Solidly rooted across the province | UNI Financial Cooperation 7 Solidly rooted across the province uni.ca/en/uniassist ONLINE AND MOBILE SERVICES AVAILABLE AROUND THE CLOCK, 365 DAYS A YEAR. ONLINE SERVICES CLIENT CONTACT CENTRE Log in 1-888-359-1357 24/7 Monday to Friday | 9 a.m. to 5 p.m. Eel River Crossing Campbellton Petit-Rocher Lamèque Beresford Caraquet Shippagan Kedgwick Paquetville Bathurst Saint-Quentin Tracadie Sheila Edmundston Clair Neguac Saint-Léonard Grand-Sault Baie Sainte-Anne Saint-Louis Business locations Rogersville Richibucto UNI Insurance Bouctouche UNI Business Cocagne Saint-Antoine UNI Wealth Cap-Pelé Management Shediac Grand-Barachois Moncton Dieppe Fredericton Memramcook Or find us at facebook.com/unicooperation twitter.com/UNIcooperation instagram.com/unicooperation youtube.com/caissespopulaires linkedin.com/company/uni-cooperation-financiere Robert Moreau, Chief Executive Officer Message from the chief executive officer | UNI Financial Cooperation 9 Message from the chief executive officer DEAR MEMBERS AND CLIENTS, The right strategy for our times Last year was anything but ordinary. At a time when many companies have been forced to re-examine their strategies, ours With the entire world in the grip remains relevant and well calibrated—we of a pandemic, UNI sprung into have even accelerated certain projects. In a leadership role as an essential 2020 UNI acquired a $150 million mutual fund portfolio. The transaction brings service. Our employees demonstrated our total assets under management to solidarity, responsibility and courage $897 million. We are always looking for by implementing safe and innovative opportunities to do more for our members and clients, and we pursued this important solutions to serve our members and acquisition to put ourselves in a favourable clients. Despite the tough times, I must position in the New Brunswick asset say that I am incredibly proud of our management market. In keeping with our strategic plan, we continue to modernize employees’ achievements and our by seizing opportunities in rapidly growing excellent financial results in 2020. markets. Furthermore, our partner Aviso Wealth has informed us that UNI ranked first in asset growth among its Canadian Staying connected while pursuing change clientele in 2020. In 2020 we trained our employees in our We have expanded our portfolio of newly unveiled purpose and core values investment solutions for a responsible to instill their importance and, more and sustainable economy. All our advisors importantly, facilitate our culture change. are certified in responsible investment by UNIted for the sustainable prosperity of the Responsible Investment Association UNI and its members expresses UNI’s (RIA) of Canada. fundamental purpose, the root of our actions and our ultimate goal. We opened our new Petit-Rocher business location in fall 2020. The space has been The core values of solidarity, responsibility designed to try out new approaches and and courage were inspired by our employees’ new ways of interacting with clients, and to choices, sustain their engagement and guide imagine the caisse of tomorrow. Everything our decisions and actions. I am convinced is focused on our core business: offering that the new purpose and values will put personalized, straightforward service and UNI on a sustainable path. advice with a human touch. I want to congratulate the Petit-Rocher team and everyone who had a hand in creating this new space. The past and future meet in Petit-Rocher, where our first caisse opened in 1936. 10 Annual report 2020 | Message from the chief executive officer Agility and kindness in a global crisis Exceptional financial results We had to learn quickly in 2020. Rolling up I am also extremely proud of our excellent our sleeves, we took stock of what we do financial results, because in addition to best in order to adapt and reinvent ourselves. offering our members and clients top-notch In March, we made our work spaces safe in financial services, we want their financial compliance with public health requirements, cooperative to be sound, responsible and nearly 250 of our employees switched and engaged. to working from home. These safety measures, UNI’s total assets rose to $4.8 billion, up while essential for everyone’s health, 8% from 2019. Our financial results improved demanded tremendous flexibility from substantially in 2020. Surplus earnings before both our employees and our clientele. other items at December 31, 2020, stood at We fast tracked a number of digital $23.46 million, up $2.34 million from 2019. projects to safely support our members The improvement shows that our sustained and clients. We can now meet members efforts are generating tangible benefits. and clients virtually, and they can sign Our solid financial performance means we documents electronically. Our mortgage can continue investing in talent acquisition, advisors are now fully mobile and can meet training our employees, enhancing the with members and clients whenever and experience of members and clients, wherever is best for them. Aware of the embracing the digital transformation and financial challenges the pandemic presented pursuing our business development. to both individuals and businesses, we made it easier to request payment holidays and access government assistance programs. Celebrating and encouraging provincial entrepreneurs Last fall, we met with a group of New Brunswick entrepreneurs to hear what they It was important to us to contact had to say. The grit and resourcefulness with the thousands of our members and which they have kept their businesses going clients in vulnerable situations to and thriving was truly inspiring. Christened tell them how we can help with “The Art of the Pivot,” their stories of resilience their day-to-day transactions found a loyal audience on social media. and avoid unnecessary travel. We set up a call centre to walk Being an entrepreneur takes courage, members and clients through perseverance and resilience in the face of routine financial transactions. uncertainty. I firmly believe that because of their vision, their courage and the fact that they take nothing for granted, they will continue to adapt their business models and We also set up UNI Telehealth, a virtual get the provincial economy back up and medical clinic for our employees and their running. It is a privilege to work with them. families. It was crucial for us to make sure Plans to recognize employee efforts proved they had remote access to healthcare to be a resounding success, with more than professionals, especially during a pandemic. $328,800 channelled into local businesses in just two months. Through the 100% Here: UNI Together for Local Prosperity initiative, we reimbursed employee purchases of up to $500 made at local businesses in December 2020 and January 2021. Imagine the impact we could have if each of us bought locally all year long. 11 Supporting our communities’ UNIted prosperity and vitality In closing, I would like to express my UNI exerts considerable leverage and deepest gratitude to every member of the actively contributes to the economic Board of Directors for their support and development ecosystem in New Brunswick. confidence during this unprecedented We paid out $1.6 million in donations, period of transformation, both globally sponsorships and scholarships. and in our organization. In 2020, UNI launched the Voilà! Projects I also want to emphasize the importance that Unite Us contest, in which organizations of our employees, who have demonstrated and engaged residents were encouraged unfailing engagement day in and day out. to submit sustainable projects that drive Thanks to their enthusiasm and hard work change and contribute to the wellbeing of in the face of challenges, we are making the community. UNI members voted, and the changes needed to stay relevant. 15 winning candidates from around the I also sincerely thank our members and province split $300,000 in prize money. clients for the trust they place in us. We One project that stood out was the are honoured to stand at their side as they renovation of the former Inkerman pursue their life projects.