State of Hawaii Office of Elections I I Election Information Services I Operators Manual I I I 1996 Elections I I I I I I I I
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Date Printed: 06/16/2009 JTS Box Number: IFES 80 Tab Number: 74 Document Title: Election Information Services Operator's Manual Document Date: 1996 Document Country: United States -- Hawaii Document Language: English IFES ID: CE02160 I I I I I I State of Hawaii Office of Elections I I Election Information Services I Operators Manual I I I 1996 Elections I I I I I I I I I TABLE OF CONTENTS I General Information Objectives. ... .. 1 Reminders ...................................................................... 2 I Commonly Used Terms ........................................................... 3 Who's Who at Control Center . .. 3 I Standard Operating Procedures Buck Slip Calls . .. 4 Informational Calls. .. 6 I Commonly Asked Questions Am I registered to vote? : . .. 7 Who may register to vote? . .. 7 I Should I re-register to vote? ........................................................ 7 Willi be notified of my polling place? ............. .. 8 Where is my polling place? . .. 8 I What are the polling place hours? ................................................... 8 Do I need an 1.0. to vote on Election Day? ............................................. 8 Am I allowed to take time off from work for voting? . .. 8 Who will be running this year for the various political offices? .............................. 9 I What types of elections does Hawaii hold? ...................... :..................... 9 Registration Information I QAlAB ......................................................................... 10 Same Day Transfer of Registration ................................................. 10 I Special Circumstances Military Personnel. .. 11 Felons .. : ...................................................................... 12 I Physically Challenged Individuals (Curbside Voting) . .. 12 Information About the Electoral Process I Single Party Primary System. .. 13 Facts Abou1 Reapportionment ..................................................... 13 Electioneering and Campaigning ................................................... 13 I Presidential Elections and the Electoral College . .. 14 Voter Privileges Voting Eligibility ................................................................. 15 I Time Off for Voting .............................................................. 15 Appendix I 1996 Polling Places ................................................................ i 1996 Election Contests and Incumbents .............................................. ii 1996 Candidate Filing Report . .. iii I 1996 Elected Officials Directory ..................................................... iv State and County Election Offices ...................................... :............ v I Political Parties and Chairpersons ................................................... vi I I I I I I I I I I I I I I I I I I I I I I GENERAL INFORMATION I OBJECTIVES I Statement of Purpose To provide the public with election information and referral services on election day I to all citizens statewide. I Statement of Role The role of the Election Information Service (EIS) is to provide first level election I information to the public. This is carried out by EIS operators who will: a. Provide appropriate answers to callers' questions after referring to the I EIS Manual. I b. Fill out Buck Slips for callers requesting further action or information. c. Refer incoming calls to appropriate person/section of the Office of I Elections. I Statement of Responsibilities We are all here for the public and because of the public. As EIS operators, are the public's first contact with the Office of Elections. The public's image of the Office I of Elections will be created by you as you answer the phone. Therefore, as you deal with the public, remember that your attitude is all important. The public's I perception will be determined by your: - accuracy of information I - cheerfulness - enthusiasm - courtesy I - spirit of helpfulness Welcome to the Voter Services Division, Office of Elections. I Keep your sense of humor, keep it upbeat and enjoy! I I 1 I I I Reminders • Record all calls and information on Buck Slips and on the Telephone I Operators Record Book. I • Fill out the buck slips completely, accurately, and legibly. • The most commonly asked question is "Am I registered to vote?" followed by "Where is my polling place?" You and the terminal operators will work I together on this ... using Buck Slips, of course. I • The polls are open until 6:00 p.m. no later. • Be able to explain AB and QA (this does not stand for Question and I Answer!!!) • Do not answer questions you are unfamiliar with. Refer them to a floor I manager. I • Direct any media personnel to Jana Chang Michel. • If you should receive any calls from precinct officials, advise them to call the special number assigned to their precinct unless they have a complaint. EIS I is not geared to provide precinct support. I I I I I I I I 2 I I I COMMONLY-USED TERMS AB Person has requested an absentee ballot I BOPS Ballot Operations Section Buck Slips Form used to route inquiries at Control Center CCOPS Counting Center Operations I CS Computer Services EIS Election Information Service ESS Election Support Services I OE Office of Elections OLG Office of the Lieutenant Governor PO Precinct Official I POPS Precinct Operations QA Questionable Address I VAO Voter Assistance Official VS Voter Services I Wikiwiki Mail in Voter Registration Form I WHO'S WHO AT CONTROL CENTER Administration I Dwayne D. Yoshina Chief Election Officer I Section Heads Linda Lee Elections Administration/Clerical Robynn Yokooji Election Support Services I Rob Kiessling Computer Services Laura Shimada Ballot Operations Maura Meyer Precinct Operations I Scott Fujimori Counting Center Operations I Jocelyn Collado Voter Services Media I Jana Chang Michel Media Liaison / Communications Officer I I I 3 I I I STANDARD OPERATING PROCEDURES I I. Buck Slip Calls I A. Calls that require a Buck Slip fall into three categories: 1. Voter Registration Calls 2. Complaints I 3. Messages I For all Buck Slip calls, the following needs to be filled out: I (a) Specify priority of call: Priority 1 (answer needed immediately, give to runner) Priority 2 (OK to wait, leave in "out" tray) I Priority 3 (For your information, leave in "out" tray) I (b) Circle appropriate election (primary or general) (c) Fill in the year. I (d) Fill in the time the call was taken in the "Time In" box. I (e) Write your name in the "Call Taken By" box. (f) Fill in your identification number in the "Table/Seat" box. I (g) Write the name of the caller in the "Caller" box. I (h) Fill in the DistricUPrecinct number in the "D/P" box. I (i) Write the name of the polling place in the "Polling Place" box. I B. Voter Registration Calls 1. These are calls that pertain to an individual's registration and usually I fall into two categories: a. Voter registration status I b. Polling place location I 4 I I I All "voter registration" calls are posted in Section III of the Buck Slip, and referred to the Computer Terminal Operators located in the middle of each I table. To process a voter registration call, follow these steps: (a) Obtain all the necessary information from the c;;lllerivoter to complete the 'Voter Information" box in Section III of the Buck I Slip. Be sure to include: • Social Security number I • Birth date • Gender • Last name, first name, middle initial I • Home address (.DQ P.O. Boxes) • Mailing address (no out-of-state) I (b) Record all information completely and accurately. I (c) Route the Buck Slip to the Computer Terminal Operator in the middle of your table. I (d) Do not hang up the phone unless instructed to do so. I (e) Standby for a decision from the Computer Terminal Operator. (f) Inform the caller of the decision. I (g) Place the completed Buck Slip in your Control Center Telephone Operators Record Book. I C. Complaints I 1. All complaints are to be logged in Section II of the Buck Slip. 2. Under Description, describe the complaint as fully as possible. If the I complaint is about a particular precinct or district, be sure to get the DistricUprecinct number or polling place name. Also get the name, phone number, and address of the caller if they wish to give it, so that I we can follow up with them after the election. 3. Under Disposition, describe the source of action taken. For I example; if the caller was referred to another department, if you resolved the issue by giving them information, or if the caller hung up I without a conclusion. I 5 I I I D. Taking Messages I 1. All messages are to be taken in Section I of the Buck Slip. Messages are to be taken for Elections staff, Jana C. Michel, etc.. I II. Informational Calls I Calls that do not require a Buck Slip are called Informational calls. These calls come from citizens who have questions that can be answered by using the EIS manual. These calls need to be logged in the Operators Log Book so that we may I keep track of the public's concerns regarding elections. I I I I I I I I I I I I 6 I I I COMMONLY ASKED QUESTIONS I Question: Am I registered to vote? Answer: 1) Obtain all the necessary information from the caller to complete the 'Voter Information" box in Section III of the Buck I Slip. 2) Record all information completely and accurately. 3) Check the appropriate boxes in the "Polling Place Situation" I box. 4) Route the Buck Slip to the Computer Terminal Operator via messenger. I 5) Do not hang up the phone unless instructed to do so. 6) Standby for a decision from the Computer Terminal Operator. I 7) Inform the caller of the decision. 8) Place the completed Buck Slip in your Control Center I Telephone Operators Record Book. I Question: What are the voter registration qualifications? Answer: You may register to vote if you are: • a citizen of the United States of America; I • a legal resident of Hawaii; and • at least 16 years of age, (pre-registration is allowed at age 16, I however you must be 18 by election day in order to vote.) To register to vote in the Office of Hawaiian Affairs (OHA) Election, in addition to the above qualifications you must also be of Hawaiian I ancestry.