Anthropology in the Clinic: the Problem of Cultural Competency and How to Fix It
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Anthropology in the Clinic: The Problem of Cultural Competency and How to Fix It The Harvard community has made this article openly available. Please share how this access benefits you. Your story matters Citation Kleinman, Arthur, and Peter Benson. 2006. “Anthropology in the Clinic: The Problem of Cultural Competency and How to Fix It.” PLoS Medicine 3 (10) (October 24): e294. doi:10.1371/ journal.pmed.0030294. Published Version 10.1371/journal.pmed.0030294 Citable link http://nrs.harvard.edu/urn-3:HUL.InstRepos:34360747 Terms of Use This article was downloaded from Harvard University’s DASH repository, and is made available under the terms and conditions applicable to Other Posted Material, as set forth at http:// nrs.harvard.edu/urn-3:HUL.InstRepos:dash.current.terms-of- use#LAA Essay Anthropology in the Clinic: The Problem of Cultural Competency and How to Fix It Arthur Kleinman*, Peter Benson patients of a certain ethnicity—such as, practical understanding of an episode the “Mexican patient”—are assumed (see Box 1). to have a core set of beliefs about Historically in the health-care illness owing to fi xed ethnic traits. domain, culture referred almost solely Cultural competency becomes a series to the domain of the patient and of “do’s and don’ts” that defi ne how family. As seen in the case scenario to treat a patient of a given ethnic in Box 1, we can also talk about the background [10]. The idea of isolated culture of the professional caregiver— societies with shared cultural meanings including both the cultural background ultural competency has become would be rejected by anthropologists, of the doctor, nurse, or social worker, a fashionable term for clinicians today, since it leads to dangerous and the culture of biomedicine Cand researchers. Yet no one can stereotyping—such as, “Chinese believe itself—especially as it is expressed in defi ne this term precisely enough to this,” “Japanese believe that,” and so institutions such as hospitals, clinics, operationalize it in clinical training and on—as if entire societies or ethnic and medical schools [14]. Indeed, the best practices. groups could be described by these culture of biomedicine is now seen It is clear that culture does matter in simple slogans [11 –13]. as key to the transmission of stigma, the clinic. Cultural factors are crucial Another problem is that cultural the incorporation and maintenance to diagnosis, treatment, and care. factors are not always central to a case, of racial bias in institutions, and the They shape health-related beliefs, and might actually hinder a more development of health disparities behaviors, and values [1,2]. But the across minority groups [15–18]. large claims about the value of cultural competence for the art of professional Culture Is Not Static care-giving around the world are simply Box 1. Case Scenario: Cultural In anthropology today, culture is not supported by robust evaluation Assumptions May Hinder not seen as homogenous or static. research showing that systematic Practical Understanding Anthropologists emphasize that culture attention to culture really improves A medical anthropologist is asked by clinical services. This lack of evidence a pediatrician in California to consult in is a failure of outcome research to take the care of a Mexican man who is HIV culture seriously enough to routinely Funding: Our work on cultural aspects of clinical care positive. The man’s wife had died of AIDS assess the cost-effectiveness of culturally has been supported by the Michael Crichton Fund, one year ago. He has a four-year-old son Harvard Medical School, and by a National Institute of informed therapeutic practices, not a Mental Health Training Grant on “Culture and Mental who is HIV positive, but he has not been lack of effort to introduce culturally Health Services” (5T32MH018006-21). bringing the child in regularly for care. informed strategies into clinical settings The explanation given by the clinicians Competing Interests: The authors declare that they [3]. have no competing interests. assumed that the problem turned on a radically different cultural understanding. Citation: Kleinman A, Benson P (2006) Anthropology Problems with the Idea of Cultural in the clinic: The problem of cultural competency and Competency What the anthropologist found, though, how to fi x it. PLoS Med 3(10): e294. DOI: 10.1371/ was to the contrary. This man had a near journal.pmed.0030294 One major problem with the idea of complete understanding of HIV/AIDS cultural competency is that it suggests DOI: 10.1371/journal.pmed.0030294 and its treatment—largely through the culture can be reduced to a technical support of a local nonprofi t organization Copyright: © 2006 Kleinman and Benson. This is skill for which clinicians can be trained aimed at supporting Mexican-American an open-access article distributed under the terms to develop expertise [4]. This problem of the Creative Commons Attribution License, patients with HIV. However, he was a which permits unrestricted use, distribution, and stems from how culture is defi ned in very-low-paid bus driver, often working reproduction in any medium, provided the original medicine, which contrasts strikingly author and source are credited. late-night shifts, and he had no time with its current use in anthropology— to take his son to the clinic to receive Arthur Kleinman is Chair and Esther and Sidney the fi eld in which the concept of care for him as regularly as his doctors Rabb Professor in the Department of Anthropology culture originated [5–9]. Culture is at Harvard University, and Professor of Psychiatry requested. His failure to attend was not often made synonymous with ethnicity, and Medical Anthropology at Harvard Medical because of cultural differences, but rather School, Boston, Massachusetts, United States of nationality, and language. For example, his practical, socioeconomic situation. America. Peter Benson is a PhD candidate in medical anthropology in the Department of Anthropology Talking with him and taking into account at Harvard University, Cambridge, Massachusetts, his “local world” were more useful than United States of America. The Essay section contains opinion pieces on topics positing radically different Mexican of broad interest to a general medical audience. * To whom correspondence should be addressed. health beliefs. E-mail: [email protected] PLoS Medicine | www.plosmedicine.org 1673 October 2006 | Volume 3 | Issue 10 | e294 is not a single variable but rather Box 2. The Explanatory Models of illness is recast into technical disease comprises multiple variables, affecting Approach categories something crucial to the all aspects of experience. Culture is experience is lost because it was not inseparable from economic, political, • What do you call this problem? validated as an appropriate clinical religious, psychological, and biological • What do you believe is the cause of concern [34]. conditions. Culture is a process this problem? Rather, explanatory models through which ordinary activities and • What course do you expect it to take? ought to open clinicians to human conditions take on an emotional tone How serious is it? communication and set their expert and a moral meaning for participants. knowledge alongside (not over and • What do you think this problem does Cultural processes include above) the patient’s own explanation inside your body? the embodiment of meaning in and viewpoint. Using this approach, psychophysiological reactions [19], • How does it affect your body and your clinicians can perform a “mini- the development of interpersonal mind? ethnography,” organized into a series attachments [20], the serious • What do you most fear about this of six steps. This is a revision of the performance of religious practices condition? Cultural Formulation included in the [21], common-sense interpretations • What do you most fear about the fourth edition of the Diagnostic and [22], and the cultivation of collective treatment? Statistical Manual of Mental Disorders and individual identity [23]. Cultural (DSM-IV) (see Appendix I in [35]) (Source: Chapter 15 in [38]) processes frequently differ within the [36,37]. same ethnic or social group because of differences in age cohort, gender, A Revised Cultural Formulation political association, class, religion, not eat pork; some Jews, including the Step 1: Ethnic identity. The fi rst step ethnicity, and even personality. corresponding author of this paper, is to ask about ethnic identity and love pork.) Ethnography emphasizes determine whether it matters for the The Importance of Ethnography engagement with others and with the patient—whether it is an important It is of course legitimate and highly practices that people undertake in their part of the patient’s sense of self. As desirable for clinicians to be sensitive local worlds. It also emphasizes the part of this inquiry, it is crucial to to cultural difference, and to attempt ambivalence that many people feel as acknowledge and affi rm a person’s to provide care that deals with cultural a result of being between worlds (for experience of ethnicity and illness. This issues from an anthropological example, persons who identify as both is basic to any therapeutic interaction, perspective. We believe that the optimal African-American and Irish, Jewish and and enables a respectful inquiry into way to do this is to train clinicians in Christian, American and French) in a the person’s identity. The clinician ethnography. “Ethnography” is the way that cultural competency does not. can communicate a recognition that technical term used in anthropology And ethnography eschews the technical people live their ethnicity differently, for its core methodology. It refers to mastery that the term “competency” that the experience of ethnicity is an anthropologist’s description of suggests. Anthropologists and clinicians complicated but important, and that what life is like in a “local world,” a share a common belief—i.e., the it bears signifi cance in the health-care specifi c setting in a society—usually primacy of experience [29–33].