DOCSLIB.ORG

The Product Marketer's Guide to Punchy Messaging

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
The Product Marketer's Guide to Punchy Messaging Introduction “The company story is the company strategy.” – Ben Horowitz, Andreessen-Horowitz When I work with marketers and startup founders on messaging and positioning, they ask me the same questions: “How do we make our product sound less complicated?” “How do we differentiate from similar solutions?” “How do we know if our message will resonate?” (Maybe you’ve asked yourself these questions too.) The answer to all three questions is deceptively simple: to create messaging that revolves around your customer’s world. Some might call this a “customer-centric” approach to messaging but, man, I hate that jargon. (More on that later.) Too many companies talk about themselves, when they should be talking about their customers. Awesome messaging prioritizes your customer’s needs over your product’s best features. This book will show you how. Who is this book for? This book is for marketers of tech or tech-enabled products who want a simple approach to creating a messaging strategy that’s clear and compelling. You know your product is amazing. You know your story matters. But getting it down on paper is harder than a year- old Twizzler. Are you ready to communicate the awesomeness of your product in a new and meaningful way? Then let’s get down to business. What you’ll learn This book gives you a step-by-step approach to creating a messaging strategy, from understanding your customer to bringing your framework to life and everything in between. I’ve used this same approach with many startups over the years – from early to hyper-growth stages. And lemme tell you: this sh*t works. Sound good? Then let’s do this thing. Emma O’Brien Founder & Chief Strategist, Punchy Copyright ©2020 Punchy LLC Page 1 The Product Marketer’s Guide By Emma O’Brien to Punchy Messaging Contents 1. What is a messaging strategy, exactly? page 3 2. Meaningful Messaging is everything page 6 3. Know your customers before you write a single word page 8 4. Check out your competition page 14 5. Creating your messaging framework page 17 6. Writing rules to live by page 26 7. How to bring your messaging strategy to life page 32 Copyright ©2020 Punchy LLC Page 2 Chapter 1 Chapter 1 What is a messaging strategy, exactly? Have you ever read a website that felt like it was written just for you? Instead of bouncing to another site in 2 nanoseconds, you decide to keep reading. The copy brings up things you’ve actually thought about, and presents benefits that sound really, really good to you. You’re not someone who falls for marketing – you’re a smart marketer after all – but you feel like this company actually gets it. Maybe they have something you’re looking for. So you click that button to buy now, book a demo or learn more. If that’s ever happened to you (like it’s happened to me) then you experienced a great messaging strategy in action. It wasn’t a fluke. The company told a story that got your attention, resonated with you on a deeper level and inspired you to consider the offer. A messaging strategy articulates the value and vision of your product in a way that hits home with your ideal customers. It boils down the awesomeness of your product into a clear and consistent story that you retell across marketing and sales activities. Simplicity is key here, especially when your product is super innovative and complex. Simple messaging enables people to easily understand what your product is and why it matters, without an engineering degree as a prerequisite. Copyright ©2020 Punchy LLC Page 3 Chapter 1 However, it’s not always easy to connect the dots between complex technology and a customer’s everyday life. Companies everywhere struggle to communicate the value of their products in a way that actually means something to customers. Houston, we have a messaging problem I once worked with the CEO of a fintech company that was blowin’ up the status quo of investment management. His SaaS platform was so ahead of its time that prospects struggled to get their heads around it. During sales pitches, he could tell by the faces in the room that prospects were thinking: “What the hell is this guy talking about?!” He could usually get them to see the light after 20 minutes of explaining. “But what really keeps me up at night is our website,” he told me. “I wonder how many prospects come to our site, don’t understand a thing they’re reading and then go away forever.” The CEO was right to wake up at 3am in a cold sweat. This scenario was playing out on his website every day. And it’s happening on countless other websites at this moment. Weak messaging is like spraying customer repellent all over your website. It has the power to confuse, bore and turn away prospects from your product forever. Even if your product is the answer to his or her prayers. The tech industry is awash with weak messaging that features buzzwords, technical jargon and chest-beating about features. It’s creating a ton of noise that prospects don’t fully understand, automatically tune out or straight up ignore – which has catastrophic effects on business performance. Here are some common signs that your company has a messaging problem: Spotty marketing performance Product marketing is about putting simple, repeatable and consistent messages into the market to attract your ideal customer. If your marketing messages aren’t something your prospects care about, they won’t take any notice of it. Poor performance will ensue. Copyright ©2020 Punchy LLC Page 4 Chapter 1 Longer sales cycles The right messaging speeds up your sales cycle by attracting the right kind of customers to your business – the ones most likely to buy – and clarifying your product’s value before prospects get on the phone with you. If your messaging isn’t on point, you’ll attract a hodgepodge of prospects who aren’t a good fit, wreaking havoc on your sales cycle and close rates. Sounding like everyone else Without a clear messaging strategy that highlights the unique value of your product, it’s easy to fall into the trap of mimicking what competitors are saying. This makes your solution indistinguishable from other players. When you sound like everyone else, it’s hard to convince prospects that your product truly is different. Losing to inferior products Unfortunately, it’s not enough to have the best technology. (If it was, I’d be out of a job.) To be successful, you’ve got to be the best at conveying the value of your technology. If your competitor does a better job, they’ll beat you – even if your product is better. It happens all the time. Marketing legend Jack Trout said: “Better products don’t win. Better perceptions tend to be the winner. Truth will not win out without help along the way.” I worked with a client who was a category creator and market leader. Analysts agreed their platform was “the best.” However, the company’s messaging was dense, complicated and overwhelming to read. This created a perception that their product was super advanced and hard to use. Their competitor took a simpler, more human approach with its messaging. Instead of talking about the robust features, they unpacked the problems it solved in a simple way. People assumed this meant the product was simpler to use. And the company overtook the other that was technically a better product. While my client’s messaging was fighting against them, their competitor used the power of great messaging to get ahead. And you can too. Copyright ©2020 Punchy LLC Page 5 Chapter 2 Chapter 2 Meaningful Messaging is everything For your messaging to stand out and attract the right customers, you’ve got to challenge the status quo of buzzwords, jargon and death-by-features. How? By embracing a new approach that puts your customer first. I call it Meaningful Messaging, and it’s a simple approach to creating messaging that actually means something to the people you’re trying to reach. So much messaging out there makes the product the star of the show. Hence all the glamor shots of UIs (and even worse, code!) plastered across software homepage marquees ‘round the world. This ignores a fundamental truth: Customers don’t buy technology. They buy better outcomes: the ability to make better business decisions, to become more productive, to look like a rockstar in front of their boss. Meaningful messaging connects your prospect’s hopes, needs and desires to your product’s capabilities. It deals in truth and instantly makes your technology mean something real to people. Copyright ©2020 Punchy LLC Page 6 Chapter 2 Here’s how it’s different from the typical approach to messaging in tech: Customer-first, not product-first Your customer – not your product, technology or company – must be the hero of the story. Instead of regurgitating features, champion your customer’s aspirations. Show prospects how they can change for the better with the support of your product. That’s way more compelling than any feature. Simple, not complex Your product aims to be user-friendly. Similarly, your messaging must be reader-friendly or else your visitors will be left scratching their heads. Dense, technical language creates the perception that your product is complicated or hard to implement. Meaningful messaging simplifies complexity by speaking your customer’s language. It makes the core value of your product nice ‘n’ easy to grasp. And when it comes to messaging, there isn’t a person alive who doesn’t like nice ’n’ easy.
Load more

Recommended publications
  • Pricing for $Oftware by Daniel Shefer
    Pricing for $oftware By Daniel Shefer Pricing has far-reaching effects beyond Product the cost of the product. Pricing is just as much a positioning statement as a definition of the cost to buy. Price defines the entry threshold: who your buyers are and their sensitivities, which Managers competitors you will encounter, who you will be negotiating with and what the customers’ expectations are. Good pricing will remove the price issue from Pricing software products • Estimating the potential being an obstacle to a sale. Pricing market for a product is is also used as a weapon to fight the When it comes to pricing possible, but estimating competition as well as gray markets. demand is problematic. software, Economics 101 Pricing is also unique from other Most customers tend to be marketing decisions for several reasons: does not apply enthusiastic when seeing a • Price is the only marketing element When pricing software, the new product, but their input is not that produces revenue; all other “Economics 101” you learned a good indicator for real demand. in college is irrelevant. There marketing decisions produce costs. • For enterprise software, sales are many reasons for this: • Pricing is the most flexible marketing numbers are too small for a decision. • Supply and demand curves statistically significant study. are based on the assumption By the time a company has sold • Pricing reflects a product’s strengths that the marginal cost for enough licenses, it has advanced and weaknesses; it implies value as manufacturing additional to a newer version or the market well as positioning. products is non zero and that has changed, or both.
    [Show full text]
  • Theresa Martens Product Marketing Strategist & Branding Expert
    Trued Brands 716-480-1834 [email protected] Theresa Martens Product Marketing Strategist & Branding Expert - Highly strategic thinker who applies mastery of strategic brand/product marketing to new opportunities. Proven strategic messaging that drives awareness, engagement and leads throughout the go-to-market chain. Experience PRODUCT MARKETING DIRECTOR, AUDIO & ENTERTAINMENT, BROOKSTONE, INC 6/17 – current. Own P&L and direct product roadmap for 2 pillars of business selling through 4 go-to-market channels. Transforming 2 businesses via comprehensive situational analysis resulting in new category/product strategies. Manage and direct the mix of owned brand product to vendor provided, and own all product development under the Brookstone brand. BRANDING CONSULTANT, TRUED BRANDS, 2015-PRESENT B2B and B2C Branding & MarComm partner directing companies to true up & clarify brand essence, target market(s), positioning and brand promise, with recommended messaging for optimized communications. Lead branding fundamentals discovery exercises, strategic planning and messaging development. Create crucial visual, graphic and content toolkit resources for Sales and MarComm. MANAGING DIRECTOR, MILLYARD CREATTIVE, SNHU, 8/16 to 3/17 Account Services Team lead & administrative leader for 40 person ad agency focused on broadcast campaigns supported by integrated content and advertising across digital, print, social channels & events. Lead a 9 person team of Account Directors, Traffic & Project Managers, who strategically assessed, scheduled and managed 200+/- jobs in concert with internal partners/stakeholders. VICE PRESIDENT MARKETING, SPINWORKS INTL, 4/15 to 11/15 Trued Brands 716-480-1834 [email protected] Global B2B Marketing of innovative industrial heat exchange components for global customers in Primary Steel. Singularly drove a complete rebranding/repositioning, created new brand in 3 mo.
    [Show full text]
  • PRODUCT MARKETING PLAN Playbook & Toolkit
    PRODUCT MARKETING PLAN Playbook & Toolkit Follow this simple step-by-step playbook to develop a product marketing plan that achieves your goals for a product. Table of Contents PRODUCT MARKETING PLAN Framework 03 Introduction 04 stage 1 Establish Objectives 06 stage 2 Product Detail 08 stage 3 Understand Your Market 12 stage 4 Size Up The Competition 16 stage 5 Build Your Plan 18 stage 6 Launch Your Product 26 Conclusion 28 About This Playbook 29 PRODUCT MARKETING PLAN Framework Click the buttons below to access all related Leverage the framework below to quickly empower training, tools, templates, and other resources. your organization’s product marketing strategy. 1 OBJECTIVES 2 PRODUCT 3 UNDERSTAND 4 SIZE UP 5 BUILD 6 LAUNCH Positioning Statement Market Segmentation Marketing Channel Objectives Scorecard Competitive Analysis Product Launch Worksheet & Analysis Tool Template Ranking Tool Team Charter Product Applications Customer Profile Message Mapping Product Launch Risk Assessment Tool Worksheet Template Tool Checklist Pricing Strategy Purchase Process Public Relations Plan Worksheet Diagram Unique Selling Mobile Marketing Proposition Worksheet Usage Survey Sales and Marketing Alignment Tool Features Advantage Benefit Tool MarCom Budget Template Break Even Analysis MarCom Calendar Template 1 2 3 4 5 6 Establish Product Detail Understand Size Up the Build Your Launch Your Objectives Your Market Competition Plan Product Introduction What is the Purpose of this Playbook? How to Use This Playbook To create a comprehensive, effectiveProduct Marketing Plan that: This playbook is made up of six stages. Each stage includes A. Achieves your goals for the product a description, steps, and action items. Action items include reading our How-to Guides or doing activities with our premium B.
    [Show full text]
  • The New Rules of Product Marketing Ebook V2
    THE NEW RULES OF PRODUCT MARKETING DAVID KEITH DANIELS The Transformation of Product Marketing from Tactical Sales Support to a Strategic Powerhouse THE NEW RULES OF PRODUCT MARKETING The Transformation of Product Marketing from Tactical Sales Support to a Strategic Powerhouse By David Keith Daniels Copyright © 2018 by BrainKraft LLC All rights reserved. No part of this book may be reproduced or transmitted in any manner whatsoever without written permission from the publisher, except in the case of brief quotations embodied in critical articles or reviews. THE EVOLUTION OF PRODUCT MARKETING Once upon a time, there were product managers. They spent all their time with the development team building exciting new products to solve market problems. As their products grew, the demands on their time grew as well. But the amount of time they had to address those extra demands were confined to a 24 hour day. They were helping the sales team, they were helping the customer support team, they were helping the marketing communications team. As the company grew the product manager’s ability to be everywhere became impossible. Enter product marketing. Product marketing managers were hired to relieve product managers of the extraneous activities that were keeping them from building more exciting new products. The new product marketing managers did all the things the product managers didn’t have time to do: competitive analysis, sales enablement, writing articles and blog posts, working with the marketing communications team, and be a resource for the sales team to help with sales calls. And this list could change at a moment’s notice.
    [Show full text]
  • Promotional Activities in Order to Win More Customers
    Promotional Activities in Order to Win More Customers A case-study of an ISP in Bangladesh Master Degree Project in Business Administration One year. Advance Level, 15 ECTS Spring Term, 2011 Md. Razaul Karim Zhao Xu Supervisor: Peter Hultén,Ph.D Examiner: Stefan Tengblad Acknowledgement We would like to extent our sincerest thanks to all those who helped us to complete this research paper. We would like to extend our thanks and regards to our supervisor Mr. Peter Hultén, Ph.D who gave us distance supervision. We could not complete this research paper without his endless support. We would like to thanks all customers who expend their valuable time to fill up survey form and we also want to thanks Mr. Mashhurul Amin Nobin, Marketing Manager of Link3 Technologies Ltd. to give us time an opportunity to work with his renowned ICT Company. Above all, we would like to thanks Almighty Lord to give us knowledge and keep us healthy during the whole period of our research work. Md. Razaul Karim & Zhao Xu University of Skovde,June 2011 Table of Contents CHAPTER – 1: INTRODUCTION ………………………………………………………………………………………………………01-07 1.1 Background……………………………………………………………………………………………………………………………………………………………………01 1.2 Problem Discussion………………………………………………………………………………………………………………………………………………………. 03 1.3 Research Question…………………………………………………………………………………………………………………………………………………………04 1.4 Research Purpose…………………………………………………………………………………………………………………………………………………………..04 1.5 Importance of This Research Paper………………………………………………………………………………………………………………………………..04 1.6 Limitation……………………………………………………………………………………………………………………………………………………………………….05
    [Show full text]
  • Promotion Strategy “Buy This” Marketing Mix
    Promotion Strategy “Buy This” Marketing Mix 1. Product 2. Price 3. Place (Distribution) 4.Promotion Upcoming Schedule Product Strategy Tuesday 3/22 Lecture Thursday 3/24 Class Discussion on “TruEarth Healthy Foods: Market Research for a New Product Introduction” Pricing Strategy Tuesday 3/29 Lecture Thursday 3/31 Class Discussion on “A.1. Steak Sauce: Lawry’s Defense” Distribution Strategy Tuesday 4/5 Lecture Tuesday 4/7 Class Discussion on “Natureview Farm” Promotion Strategy Tuesday 4/12 Lecture Thursday 4/14 Class Discussion on “Giant Consumer Products: The Sales Promotion Resource Allocation Decision” Promotion The component of the marketing strategy with the purpose of informing, persuading, and influencing the customer’s purchase decision Objectives of Promotions 1. Provide Information 2. Increase Demand 3. Differentiate the Product 4. Accentuate the Product’s Value 5. Stabilize Sales 6. Deter Entry Promotion Goals 1. Provide Information – Inform the market about the availability of a particular good or service – Especially for novel/unfamiliar products – For added gimmicks to stir up renewed interest 2. Increase Demand – Most promotions are aimed at increasing selective demand, the desire for a specific brand – Some promotions are aimed at increasing primary demand, the desire for a general product category – Long-term brand demand increases are tempered by stockpiling 3. Differentiate the Product – Homogenous demand for many products results when consumers regard the firm’s output as virtually identical to its competitors’. Then the firm has virtually no control over marketing variables – Promotions are often used to give a product an image that is different than competitors’ Promotion Goals 4.
    [Show full text]
  • A Dynamic Analysis of the Effects of Word-Of-Mouth on Online Brand Communities
    SUMA DE NEGOCIOS, 9(20), 77-85, Julio-Diciembre 2018, ISSN 2215-910X Doi: http://dx.doi.org/10.14349/sumneg/2018.V9.N20.A1 SUMA DE NEGOCIOS Research article A dynamic analysis of the effects of word-of-mouth on online brand communities Milton M. Herrera1, Leonela S. León2 and Lorena K. Vargas-Ortiz3 1 Università Degli Studi di Palermo and Universidad Militar Nueva Granada, Faculty of Economic Sciences, Bogotá, Colombia. (Corresponding author) Email address: [email protected]. ORCID: 0000-0002-0766-8391. 2 Universidad Piloto de Colombia and Escuela Europea de Dirección y Empresa, Faculty of Social Sciences and Business, Bogotá, Colombia. Email address: [email protected]. ORCID: 0000-0001-6212-9713. 3 Universidad Piloto de Colombia, Faculty of Social Sciences and Business, Bogotá, Colombia. Email address: [email protected]. ORCID: 0000-0002-8974-6719. ARTICLE HISTORY A B S T R A C T Received on May 23rd 2018 The increase of brand communities is an important aspect that affects the purchase Accepted on August 8th 2018 process of online consumers. This research aims to assess the effects of word-of-mouth Available online on September 8th 2018 (WOM) on online brand communities in the food industry in Colombia. The paper presents a simulation model of online consumers’ purchase processes which allows us to under- JEL Classification: stand the viral marketing strategy and answers the following question: What is the func- M31, C63, Q13, M39 tion of WOM for online brand communities and what role does it play in food consumption? The model shows the change of consumer states and allows the understanding of behavior Keywords: during the development of the brand, WOM, the viral effects in the market and the analysis Word-of-mouth; of market penetration or the adoption of a complex service structure in closed cycles.
    [Show full text]
  • The Impact of Sales Promotions on the Performance of Auto-Mobile Industries in Ghana: a Case Study of PHC Motors (Accra-Ghana)
    View metadata, citation and similar papers at core.ac.uk brought to you by CORE provided by International Institute for Science, Technology and Education (IISTE): E-Journals European Journal of Business and Management www.iiste.org ISSN 2222-1905 (Paper) ISSN 2222-2839 (Online) Vol.7, No.11, 2015 The Impact of Sales Promotions on the Performance of Auto-Mobile Industries in Ghana: A Case Study of PHC Motors (Accra-Ghana) Isaac Tandoh * Ph.D Candidate, Texila American University, South Amaerica Department of Business Management, Blue Crest University College, Ghana,P.O. Ks 613, Adum Kumasi *E-mail of corresponding author: [email protected] Loretta Sarpong Ph.D Candidate, Texila American University, South America, Branch Manager, Ecobank Ghnana Limited Kumasi-Ghana. Abstract The purpose of the study was to assess the impact of sales promotion on organisational performance in the auto mobile industry in Ghana. The study was conducted at PHC Motors Ghana’s Retail Outlet in Accra, Ghana. The objective of the study was to examine the relationship between sales promotion and organisational performance, to examine the effect of sales promotion in the automobile market, and to identify the challenges hindering sales promotions effectiveness.The study used descriptive research approach and the data was purely quantitative. In order to achieve this objective, thirty (30) respondents were selected using purposive and random sampling techniques. The Data was analysing using SPSS obtained from the field. The research revealed that the impact of sales promotion on organizational performance in PHC is intense. Also, from the management perspective most of the respondents agree that sale promotion provides extra incentives to purchase as well as stimulating resellers demand and effectiveness.
    [Show full text]
  • Introducing Marketing This Book Is Licensed Under a Creative Commons Attribution 3.0 License
    Introducing Marketing This book is licensed under a Creative Commons Attribution 3.0 License Introducing Marketing John Burnett Copyright © 2011 John Burnett Editor-In-Chief: John Burnett Associate Editor: Marisa Drexel Editorial assistants: Aashka Chaudhari, Rachel Pugliese, Jackie Sharman, LaKwanzaa Walton Proofreaders: Tessa Greenleaf, Desiree White Volunteers: Catherine Land, Bryan Wethington For any questions about this text, please email: [email protected] The Global Text Project is funded by the Jacobs Foundation, Zurich, Switzerland This book is licensed under a Creative Commons Attribution 3.0 License Introducing Marketing 2 A Global Text Table of Contents About the author............................................................................................................................................... 5 Preface............................................................................................................................................................... 6 1. Introducing marketing ............................................................................................................8 Elvis—alive and well ........................................................................................................................................ 8 Marketing: definition and justification ......................................................................................................... 10 Keys to marketing success ............................................................................................................................
    [Show full text]
  • Pre-Release Word-Of-Mouth Dynamics: the Role of Spikes
    Sep 14th, 2015 Pre-release Word-of-Mouth Dynamics: The Role of Spikes Sarah Gelper, Assistant Professor of Marketing, Eindhoven University of Technology [email protected] Renana Peres, Assistant Professor of Marketing, School of Business Administration, Hebrew University of Jerusalem [email protected] Jehoshua Eliashberg Sebastian S. Kresge Professor of Marketing and Professor of Operations and Information Management, Wharton Business School, University of Pennsylvania [email protected] Abstract Prior to launch, many new products generate buzz through various social media. We study the time dynamics of pre-release word of mouth (WOM) for movies. Such WOM typically increases toward release and contains sudden spikes. This article provides a first comprehensive treatment of WOM spikes. We introduce a dynamic model for spiky WOM and estimate it using robust Kalman filtering. Combined with extensive content analysis of more than 90,000 pre-release online WOM messages, we study the drivers and content of spikes, as well as how they relate to box office revenues. Our results indicate that pre-release spikes are an inherent component of WOM and are not random noise. Spikes are ignited in response to firm-created communications, such as the movie trailers, yet they also emerge spontaneously. Relative to regular WOM, WOM in spikes is more opinionated and deals with more specific aspects of the movie. Notably, pre-release spikes are an early indicator of future box office revenues: Controlling for the overall number of WOM messages and other movie characteristics, we observe that movies with spiky pre-release WOM realize, on average, more ticket sales.
    [Show full text]
  • Food Marketing to Children
    Food Marketing to Children Food marketing to children Kellogg’s FunKtown web • Companies market food to children on television, site features on the radio, on the Internet, in magazines, through ‘advergames’ – sugary product placement in movies and video games, in cereal and schools, on product packages, as toys, on clothing fruit snack marketing and other merchandise, and almost anywhere built into fun where a logo or product image can be shown. electronic games. • Food marketing techniques include the use of: spokes-characters, celebrities, cartoons, premiums, collectibles, games, contests, kids’ clubs, and more. • The total amount spent on food marketing to children is about $10 billion a year.1 Food marketing to children works There is no disputing the fact that the goal of food marketing is to influence children’s food choices. • Companies clearly believe that marketing works or they wouldn’t spend billions of dollars a year on it. • According to a comprehensive review in 2005 by the National Academies’ Institute of Medicine, studies demonstrate that television food advertising affects children’s food choices, food purchase requests, diets, and health.1 • Based on an extensive review of the research, the American Psychological Association concluded that until the age of about 8 years old children are unable to understand the persuasive intent of advertisements.2 • Any parent can tell you that ads and cartoon characters on food packages affect not only which foods their children ask them to purchase, but which foods their kids are willing to eat. Marketed foods typically are of poor nutritional quality The reason marketing has a negative effect on children’s well-being is because the overwhelming majority of marketing is for foods of poor nutritional quality.
    [Show full text]
  • 21 Marketing Jobs of the Future 1 April 2019
    Marketing Jobs of the Future A Guide to Getting and Staying Employed – in Marketing – for the Next 10 Years 21 Marketing Jobs of the Future 1 April 2019 In 2017, Cognizant proposed 21 jobs that will emerge in the next 10 years and be central to the future of work. In 2018, we presented 21 more. Both reports espouse our argument that even as technology – and specifically AI – changes how we work, humans have never been more integral to the future of work. Now, in 2019, we invite you to ponder 21 jobs of the future in marketing that we think are both plausible and prescient – and above all represent essential work that people still need to do: connecting people to stories, brands and experiences. 2 21 Marketing Jobs of the Future Introduction Could you have predicted the rise of the social media influencer back in 2009? The world of the marketer was once so simple: acquire people’s attention and then shout the loudest. This approach worked when brands operated with fewer channels and targeted longer attention spans, but it’s ineffective in a world where consumers are assailed with hundreds if not thousands of messages daily. Brands today are armed with algorithms that predict precisely what to serve up to customers and prospects, where and when. Digitally powered connectivity and data intelligence define the brand experience of the future. The business of marketing is now fiendishly complex to master. One misguided step, and brands that have taken years to build can suffer catastrophic damage, with customers fleeing to a competitor.
    [Show full text]