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Membershipmatters Membershipmatters THE NEWSLETTER FOR MEMBERS OF BOLTON NHS FOUNDATION TRUST | JANUARY 2017 Chairman’sMembership Letter matters A Time for Reflection We should also reflect on the fact that our £30 The Christmas period million investment programme is now well and truly is a special time for underway. Our plans to upgrade our IT platform everyone. It gives us was matched by investment in our estate and, all a chance to spend notwithstanding the temporary inconvenience time with the family, involved, I was delighted to see the builders on site catch up with relatives and beginning the process of transforming our aged and reflect on the building and supporting plant. It is a visible sign of year gone by. And it’s our determination to maintain Bolton as a great the reflection I want place for patients to receive treatment. to concentrate on. 2016 also saw a real commitment from our There were so many commissioners and our Council colleagues to work highlights it’s difficult collaboratively with us on thinking through how best to know where to start, but it won’t surprise you we can meet the huge pressures now faced by that I wish to highlight our Care Quality Commission health and social care in every corner of the UK. rating as a special moment. A special mention should go to our Clinical The build up to the CQC inspection was something Commissioners who agreed a new way of working to behold. The only analogy I can think of is a with us and this improved our ability to cope with military operation, we had so many terrific examples some extraordinary events together. Collectively we of great patient care to highlight to the inspectors have all agreed and signed off a Bolton Locality Plan and we desperately wanted to showcase the talents which lays out our joint plans to meet the growing and dedication of all our staff. I was immensely demands of our population over the next five years. proud when Dr Jackie Bene revealed our rating This plan has been constructed as part of the of Good. For those present the feeling was spine Greater Manchester Health and Social Care initiative tingling. The spontaneous applause and delight and we are hopeful that, with the appropriate captured the feeling perfectly. It also captured all investment, we can transform care in Bolton and the hard work and effort over the last few years make treating patients closer to home a reality. and confirmed that we are indeed a patient centered We are all mindful that Accident and Emergency Trust. We are now officially in the top 15% of departments everywhere are failing to meet the integrated trusts in the UK. 95% standard but we are also mindful that, until we Not surprisingly we also saw huge improvements in resolve some key issues in the community and within both staff satisfaction and patient satisfaction and social care provision, that the pressures will simply continue to build. We are in the throes of making our results put us in the top 20% of the country improvements to the A&E environment and its across most of the categories. I was particularly capacity but the bigger strategic issue is how we pleased to see that our engagement scores were avoid patients turning up inappropriately and how we amongst the highest and it demonstrated yet again can safely discharge patients back to the community the willingness of our staff to get involved and once their clinical needs have been met. This will suggest improvements in the way we work and the remain as a key focus for us in 2017 and beyond. way we care for patients. TURN TO THE BACK PAGE TO READ ABOUT OUR NEW FUNDRAISING CAMPAIGN x172338_CBS_p2_lh.indd 1 19/12/2016 13:35 Chairman’s Letter (continued) And then there is our financial performance! It’s I won’t round off by pointing out that 2017 will hard to believe but we ended 2015/16 with a small bring its own unique challenges but rather to surplus and as we close the 2016 year we are in reiterate that in each of the last three years our collective performance has improved – against all surplus again. Speak it softly but that is three years expectation. Over the last year Bolton has had in a row of small surpluses and represents the best several of our individuals and teams recognised at performance in Greater Manchester. When you national events but I was particularly pleased when, consider our CQC result, our staff satisfaction, our at national conferences, both the Secretary of State patient feedback and our financial stewardship it for Health and the Chief Executive of NHS highlights what a fantastic job Dr Jackie Bene and Improvement (formally Monitor and The Trust her team, have done over the last twelve months. Development Agency) recognised our achievements. High praise indeed I believe that, taken in the round and considering all these results, Bolton was the best hospital in the David Wakefield North West during 2016. Chairman Changes to Estates and Facilities Services The Trust has been developing a new way of delivering its estates, facilities and procurement services, which focuses on improved productivity, efficiency and the way these services support clinical teams across the organisation. These services will be delivered by a new company called Integrated Facilities Bolton - iFM Bolton for short. iFM Bolton will begin operating on 1st January 2017.as a wholly owned subsidiary of Bolton NHS Foundation Trust. Cleaning and portering services are currently provided by a company called ISS, our contract with ISS comes to an end on 31st December 2016 and we have decided to take the opportunity to transfer these services back into our own control. Staff currently employed by ISS will have their employment transferred into the new organisation on 1st January 2017. Estates, facilities and procurement services currently provided by the trust will be brought into the new company on 1st April 2017. We have taken the decision to form iFM Bolton because we firmly believe it is in the best interests of both patients and staff and is the best option for sustaining the long term future of the trust. However we do appreciate that this period of organisational change could prove unsettling for staff as we navigate through the process of establishing the new company. We’re confident that this new approach will ensure that we provide a higher quality of service for our patients and visitors. We will have greater control over cleaning and portering services and will be building teams of support staff to serve different sectors of the Trust. This will increase the links to ward teams and improve the quality of the service we provide to our patients The photograph opposite shows the new uniform to be work by iFM cleaning and portering staff. x172338_CBS_p3_lh.indd 2 19/12/2016 16:52 Chairman’s Letter (continued) Volunteering Update This information provides an update in relation to the continuing work into setting up of the introduction of Volunteers within Bolton NHS Foundation Trust. Volunteers provide a supplementary service for patients and their relatives. They offer their skills, expertise, knowledge and experience on a completely unpaid basis, in their own time. We actively started our recruitment for Volunteers to join us in August 2016 and vacancies have been advertised through the Bolton NHS website under the work with us section, Do-it.org, Bolton Community Volunteer Services, Bolton College and Bolton University. Changes to Estates We have had a good response to our advertisements and the ongoing process for recruitment and Facilities Services is working well. We are pleased to report that we have successfully recruited 38 new volunteers and they are supporting the following areas: • Hospital Guides (Meet & Greet Service) • Volunteers Supporting the Churchill Unit • Volunteers Supporting the Complex Care Wards • Visiting patients and completing the Open and Honest Survey and Hospital Inpatient Experience using the iPad. A further 14 applicants are booked on future Induction Courses with 21 applicants still going through the recruitment process making our total prospective intake of 73 volunteers. Our volunteers have been provided with a uniform which consists of a Yellow Polo Shirts, black lanyard with the wording of NHS Volunteer imprinted on the lanyard and a Badge with the wording “CAN I HELP YOU?” This makes them stand out as a volunteer and adopts a dress code that our volunteers are proud to wear when undertaking their volunteering roles. Further ongoing recruitment will enable the Trust to develop and expand into other areas within the hospital and community and this has now been reinforced with a further recruitment campaign for volunteers to join Darley Court and our Maternity Unit. For further information please contact Christine Mills, Volunteer Coordinator on 01204 390560 or e-mail [email protected] Find out what is happening Follow us on twitter @boltonnhsft x172338_CBS_p2_lh.indd 3 19/12/2016 13:35 Staff Awards 2016 The staff awards winners were announced on Friday 21st October and the winning nominees were:- CLINICAL EMPLOYEE OF THE YEAR Non-Clinical Employee of the Year Joy Gibbon, Acute Adult Team Leader Donna Yates Joy was the therapy lead for the pilot and opening of the B1 frailty ward, and during the process has been instrumental in helping to locate and assess dementia patients within the Trust. Her nominator says that “the Trust is a better place because of Joy’s dedication and professionalism”. NON-CLINICAL EMPLOYEE OF THE YEAR Donna Yates, Learning and Development Facilitator, Organisational Development and Learning Team Donna works with passion and energy to support the development of the organisations band 1 – 4 staff, to develop the future workforce through apprenticeships and cadets, Team of the Year and to promote working in the NHS to school leavers.
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