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Disability Directory for Museums and Galleries

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Disability Directory for Museums and Galleries 10858 Re-Source 25/1/2001 2:47 pm Page 1 Copies of this publication can be provided in alternative formats upon request. Please contact Resource publications on 020 7273 1444 for further information. Resource: The Council for Museums, Archives and Libraries is a new strategic agency, which will work with museums, libraries and archives across the UK. It replaced the Museum & Galleries Commission and the Library and Information Commission in April 2000. © Resource: The Council for Museums, Archives and Libraries 16 Queen Anne’s Gate London SW1H 9AA www.resource.gov.uk Published January 2001 ISBN 1-903743-00-1 Cover photograph: Photography workshops for hearing-impaired students, courtesy of National Portrait Gallery, 1998. Photographer: Roger Hargreaves 10858 Re-Source 25/1/2001 2:47 pm Page 3 CONTENTS FOREWORD INTRODUCTION AND BACKGROUND Acknowledgments SECTION 1: PRINCIPLES ........................................................................................................................Page 1. APPROACHES AND ATTITUDES ..........................................................11 1.1 Key Principles ..........................................................................................12 1.2 Models of Disability ..................................................................................13 1.3 Access Issues ..........................................................................................14 a) Barriers to Access b) Diversity c) Inclusive Practice d) Sustainability e) Social Inclusion f) Accountability 1.4 Disability in Society ....................................................................................22 2. INFORMATION 2.1 Statistics ....................................................................................................28 2.2 Terminology and definitions ......................................................................28 2.3 Good Practice Principles in working with disabled people ......................31 a) Basic Principles b) Information about different impairments to prompt inclusive thinking 3. THE DISABILITY DISCRIMINATION ACT (DDA) 1995 ..........................43 3.1 Introduction ..............................................................................................43 3.2 The DDA 1995 timetable ..........................................................................48 3.3 The Disability Rights Commission ............................................................49 3.4 How disability is defined under the DDA ..................................................50 3.5 What is discrimination? ............................................................................51 3.6 Working of the DDA..................................................................................51 3.7 Why museums should comply ..................................................................52 3.8 DDA employment provisions ....................................................................52 3.9 Rights of access to goods, facilities, services and premises ..................54 3.10 Some commonly asked questions and answers regarding employment ..55 3.11 Some commonly asked questions on service provision ..........................59 3.12 Other legislation/regulations......................................................................70 3 10858 Re-Source 25/1/2001 2:47 pm Page 4 SECTION 2: PRACTICE 1. INSTITUTIONAL FRAMEWORK AND STRUCTURES............................74 1.1 An institutional framework to promote the inclusion of disabled people ..........74 1.2 Institutional structures to promote inclusion ..............................................75 2. POLICIES ..................................................................................................80 2.1 General issues ..........................................................................................80 2.2 Equal Opportunities Policy ........................................................................81 2.3 Access Policy Development ......................................................................81 2.4 Action Planning ..........................................................................................82 3. CONSULTATION ......................................................................................84 4. TRAINING..................................................................................................88 4.1 General issues ..........................................................................................88 4.2 Disability training guidance ........................................................................89 5. ACCESS AUDITS......................................................................................93 5.1 General issues ..........................................................................................93 5.2 Disability Audits..........................................................................................93 5.3 Buildings ....................................................................................................96 6. FRONT OF HOUSE AND VISITOR CARE ..............................................99 6.1 General guidance ......................................................................................99 6.2 Separate access leaflets..........................................................................103 6.3 Access Information in general leaflets and advertising ..........................104 6.4 Information in alternative formats ............................................................105 6.5 Signage ....................................................................................................110 6.6 Tactile maps and diagrams as orientation tools ......................................110 6.7 Tactile diagrams or pictures and line drawings........................................110 6.8 Models......................................................................................................114 7. MARKETING AND PUBLICITY ..............................................................115 7.1 General guidance ....................................................................................115 7.2 Inclusive strategies for audience development ........................................116 8. DISPLAY AND INTERPRETATION ........................................................118 8.1 Universal Design ......................................................................................118 8.2 Museum exhibitions: issues to consider ..................................................119 8.3 General guidance on interpretation systems ..........................................122 8.4 Auxiliary aids............................................................................................124 8.5 New technologies ....................................................................................126 9. EDUCATIONAL ROLE OF THE MUSEUM AND INCLUSION ..............130 9.1 General guidance ....................................................................................130 9.2 The Statutory Education Sector and Special Educational Needs (SEN) 134 9.3 The extension of the DDA to education ..................................................137 9.4 Post-school education provision ..............................................................138 4 10858 Re-Source 25/1/2001 2:47 pm Page 5 9.5 New technologies ....................................................................................138 10. FUNDING................................................................................................139 10.1 General information ................................................................................139 10.2 Practical tips for funding applications......................................................141 10.3 Best Value and other changes in Local Government structures ............141 10.4 Funding Sources ....................................................................................142 a) The Lottery b) Other UK Sources c) European Sources SECTION 3: BIBLIOGRAPHY & SOURCES OF INFORMATION 1 General disability equality..........................................................................146 1.1 Disability Arts issues ..................................................................................149 2 DDA ..............................................................................................................150 3 Universal Design ........................................................................................153 4 Employment - general ................................................................................153 4.1 Volunteers....................................................................................................154 5 Museums - general......................................................................................154 6 Cultural Diversity in museums and galleries ..........................................155 7 DCMS............................................................................................................155 8 Customer care ............................................................................................155 9 Training ........................................................................................................156 10 Information provision ..............................................................................157 10.1 alternative formats ....................................................................................158 10.2 tactile diagrams, pictures,
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