Diagnostics and Recovery Toolset

4786.9365496000565087.8906925 04.06.1830 005 > 3003

For Software Assurance Customers

Microsoft® Diagnostics and Recovery Toolset

® Microsoft MICROSOFT DESKTOP OPTIMIZATION PACK Desktop Optimization Pack 0000000065 > 469345653 for Software Assurance

Microsoft Diagnostics and Recovery Toolset improves system stability through diagnostic tools designed to quickly identify root causes of system and network issues. If a desktop catastrophe does occur, it helps you quickly repair unbootable or locked-out systems, restore lost data, remove malware from infected systems while the system is safely offline using your existing antivirus software, and much more.

Microsoft Diagnostics and Recovery Toolset is an integral component in the Microsoft Desktop Optimization Pack for Software Assurance solution, a dynamic desktop solution available to Software Assurance customers that reduces application deployment costs, enables delivery of applications as services, and allows for better management and control of enterprise desktop environments.

Challenges of Corporate Desktop Recovery

A fundamental responsibility of enterprise IT departments is to protect corporate and employee data. Although many take a proactive approach to backing up network data, they tend to be Microsoft® reactive in planning for desktop system failures. Unfortunately, the cost of not having an effective Diagnostics and diagnostics and recovery plan in place can be devastating. Think of what it costs your organization Recovery Toolset each time employees can’t work because their desktops are down, or an IT staffer is pulled from other important tasks in order to restore an end-user’s machine. MICROSOFT DESKTOP OPTIMIZATION PACK → Powerful tools to 0000000065 > 469345653 Microsoft Diagnostics and Recovery Toolset can save significant time and reduce the headaches accelerate desktop repair associated with repairing and troubleshooting common system failures. It lets Help Desk personnel fix hard disk partition table problems or unbootable systems. It reduces costly help desk escalations by fixing the issue before it needs to be escalated to tier two support levels. System administrators can quickly restore a failed system to operational status with minimal manual effort. IT managers can ensure they will recover failed systems whenever the need arises. And all IT staff and end-users will realize faster, more accurate resolutions and greater productivity.

Microsoft Diagnostics and Recovery Toolset: Advantages

With Microsoft Diagnostics and Recovery Toolset, you benefit from:

Rapid recovery Flexible recovery options • The suite of tools provides many options for recovery, rather • Tools can perform offline or online to repair or diagnose the than simply subjecting IT to “reinstall Windows”. problem(s) that may be causing a system to behave incorrectly. • Even when Safe Mode or normal boot will not function, the toolset provides an offline environment to attempt several types Cost savings of recovery not otherwise possible. • Reduces IT personnel costs through the use of a unified tool suite. • Easy to use, offline boot environment allows rapid recovery of • Reduces downtime: the flexibility of the toolset results in systems a problem computer, including recovery of deleted files, and returning to normal function in a shorter amount of time. manipulation of services, devices, local passwords, automatically started software, and more. 4786.9365496000565087.8906925 04.06.1830 005 > 3003

MICROSOFT DESKTOP OPTIMIZATION PACK

0000000065 > 469345653

MICROSOFT DESKTOP OPTIMIZATION PACK

0000000065 > 469345653 Microsoft Diagnostics and Recovery Toolset

Microsoft Diagnostics and Recovery Toolset: Components

The key components in Microsoft Diagnostics and Recovery FileRestore Toolset include: Allows you to quickly recover files that have been lost or deleted from your computer. FileRestore can bring back files that would ERD Commander otherwise be gone for good, including files emptied from the Re- Allows you to instantly boot from a CD and gain access to an cycle Bin, deleted by application programs and remote processes, unbootable or locked-out PC. You may then perform a large lost with removed directories, or deleted via a command prompt. number of functions to recover the system including resetting a password, removing a hot fix, viewing all logs, and changing Insight for Active Directory critical OS settings. Provides a real-time view of the internals of Active Directory transactions on the local machine so that you can pinpoint the System Restore precise cause of conflicts and resolve them. You can troubleshoot The only utility on the market that allows Windows Restore Points conflicts that are occurring with mission-critical applications such to be restored when the operating system will not boot. as e-mail and messaging, databases, and CRM, and prevent access to corporate directories, system log-in, and File and Print sharing. Crash Analyzer Lets you quickly determine the most likely cause of a system DiskWipe crash. Its point-and-click wizard guides you through the steps of Enables you to securely wipe a disk or volume. selecting the most recent system crash dump file, then reports on the driver that is most likely to have caused the crash, so that Disk Commander you can apply the appropriate changes to correct the issue or Lets you recover deleted partitions, directories, and/or files. to prevent it from re-occurring. Crash Analyzer operates on a non-bootable Windows installation, uniquely analyzing the crash Hotfix Uninstall dump on the crashed system. Allows for removal of Windows hotfixes and Service Packs.

Microsoft Diagnostics and Recovery Toolset combines with three other “This toolset enables UMC Health System to restore clients instantly tools to make the Microsoft Desktop Optimization Pack for Software without rebuilding them—saving up Assurance, which delivers dynamic desktop solutions: Microsoft SoftGrid, to six hours per instance. This helps the hospital keep its critical systems which dynamically delivers the virtual application solution; Microsoft running, so they can effectively track Asset Inventory Service, which translates software inventory into busi- where patients are going, process lab information, and make data available ness intelligence; and Microsoft Advanced Group Policy Management, to clinicians.” which enhances group policy through change management tools.

DAVid Smith Technical Support Manager, To learn how Microsoft Diagnostics and Recovery Toolset and the UMC Health System Microsoft Desktop Optimization Pack for Software Assurance can help you, go to http://www.windowsvista.com/optimizeddesktop. Customer Impact: $

Improve continuity and productivity for end-users, and significantly reduce costly downtime.