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FORMED Parishcare Manager POSITION TYPE: Full-Time COMPANY: Augustine Institute, Greenwood Village, CO SUPERVISOR: Managing Director of FORMED

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FORMED Parishcare Manager POSITION TYPE: Full-Time COMPANY: Augustine Institute, Greenwood Village, CO SUPERVISOR: Managing Director of FORMED POSITION: FORMED ParishCare Manager POSITION TYPE: Full-time COMPANY: Augustine Institute, Greenwood Village, CO SUPERVISOR: Managing Director oF FORMED COMPANY INFORMATION The Augustine Institute is a registered 501(c)(3) Not For ProFit Corporation headquartered at Augustine Institute ~ 6160 S Syracuse Way ~ Greenwood Village, CO 80111 ~ 303-937-4420 voice Mission: The mission oF the Augustine Institute is to serve the Formation oF Catholics For the New Evangelization. Through our academic and parish programs, we equip Catholics intellectually, spiritually, and pastorally to renew the Church and transform the world For Christ. JOB POSTING The Augustine Institute is looking For a dynamic individual who enjoys working in a Fast-paced, teamwork-oriented Catholic organization to Fill the full-time role oF ParishCare Manager For Formed.org, a subscription based, on-line platForm that contains study programs, movies, audio presentations, and eBooks From the most trusted apostolates. POSITION OVERVIEW: The FORMED ParishCare Manager oversees all aspects oF the customer support and orientation teams to ensure high customer satisfaction For Formed.org subscribers. This includes managing the ParishCare call center operations, parish orientation, parish health, and sales administration. RESPONSIBILITIES INCLUDE: • Personnel Management oF 3 full-time and 4 part-time employees • Provide reports oF user inquiries, trends, and site related performance issues to aid in Feature enhancements For the website or to debug the site • Oversee the day-to-day operations oF the ParishCare Technical Support team • Assist Orientation Specialist in meeting goals and increasing parish usage oF the Formed.org platForm • Support the sale eFFort by ensuring that processes are in place to eFFiciently handle the purchasing and renewal oF subscriptions with high customer satisfaction • Support diocesan partnerships by assisting with rollout plan and implementation plans CANDIDATE QUALIFICATIONS: REQUIRED 1. 2 - 4 Years oF people management experience 2. Bachelors Degree in Business Administration, Management, Computer Technology, or equivalent 3. 2 - 4 years oF experience in managing a customer support call center or Field related to problem solution with a proven track record oF being able to help an organization understand customer support issues and an ability to communicate those problems to a technical development team 4. Possess a disciplined approach to problem identiFication, troubleshooting, and resolution with customers in both desktop and mobile browser environments. 5. Excellent written and verbal communication skills using MicrosoFt OFFice/Google Docs 6. Knowledge oF web browsers, mobile technology (Android, Apple, and Windows), video and audio content experience 7. Must have a strong Catholic identity, holding and practicing everything that the Catholic Church teaches 8. Ability, willingness and Flexibility to learn new skills and to thrive in a Fast-paced and rapidly changing environment PREFERRED 9. Experience with help desk support tools such as Freshdesk and New Relic 10. Ability to perform limited SQL queries with a MySQL database and JIRA 11. QA testing experience COMPENSATION & BENEFITS Salary compensation and competitive beneFits including medical insurance, liFe, disability and a 403(b) retirement plan matching program. THERE ARE NO RELOCATION REIMUBURSEMENTS FOR THIS POSITION. ONLY APPLICANTS ALREADY RESIDING WITHIN A REASONABLE COMMUTING DISTANCE TO DENVER, CO, WILL BE CONSIDERED FOR THIS POSITION. COMPANY HISTORY History: In 2005, as a response to the call of Pope St. John Paul II, Catholic scholars established in Denver a graduate school dedicated to transforming Catholic education for the New Evangelization. Since then, the Augustine Institute has become the Fastest growing Catholic graduate school in the United States, training our students to proclaim the Gospel with new “ardor, methods, and expression,” as Pope St. John Paul II insisted. What began as a graduate school has quickly expanded into a multi-Faceted institute providing strategic, disciple-based parish programming and leadership Formation to dioceses and parishes across America. In July 2015, the Augustine Institute and its partners launched FORMED.org, our digital, state- of-the-art, online platForm (often referred to as a “Catholic Netflix”), which makes available the best Catholic content From a host of leading Catholic Apostolates. In November 2015, the Augustine Institute entered into a merger with Lighthouse Catholic Media, which included its Parish Kiosk Program, other channels; its audio content (CDs and mp3s); and what is now the Ignatius Press-Augustine Institute Joint Publishing Venture. .
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