Club Management November 2005

Publisher Jim Henry, OAM Editor Peter Sharp Phone: (02) 4274 9971 Mobile: 0410 140 036 Email: [email protected] Advertising Manager Judy Rayner, Sue Flynn Contributors Henri Lach, Katie Cincotta, Steve James, Paul Dean. Jim Henry OAM Allan Peter ACCM Photographer Barry Norman. Federal President Federal Secretary Advertising Bookings Judy Rayner (02) 9332 2363 & 9360 6177 Fax (02) 9361 5142 Correspondence The Editor, c/- Club Managers’ Association Australia 67-73 St. Hilliers Road Auburn NSW 2144 P.O Box 845 Auburn NSW 1835 Phone (02) 9643 2300 Fax (02) 9643 2400 Bill Clegg ACCM Danny Munk ACCM Terry Condon CCM Federal Executive Member Federal Executive Member Executive Officer CLUB MANAGERS’ ASSOCIATION AUSTRALIA

OFFICE Stephen Byfield ACCM Downs Zone Life Members Please address all business BEARERS Division G - Peter Constance Harry Walker (decd.) correspondence to Federal President Great Lakes & Mid Division O - Norm Robinson North Coast Zone the Federal Secretary Jim Henry, OAM Victoria Zone (decd.) ACCM Roy Anderson Arthur Justice (decd.) The Club Managers’ Association ACCM Grant Duffy ACCM Federal Secretary Len Ewart (decd.) Australia Division H - Executive Officer Allan Peter ACCM Far North Coast Zone Lou O’Neill (decd.) is registered as an industrial organisation Terry Condon, CCM Peter Cameron (decd.) Federal Executive & North West State of employees in the terms of the Federal Members Zone Administration Bob Harbutt (decd.) Bill Clegg ACCM Brad Whittaker Workplace Relations Act, 1996, and Officer Keith Nolan ACCM The Club Managers’ Association is a Danny Munk ACCM Gerry Sarlemyn Les Evennett Federal Councillors Division I - John Milne registered Trade Union in the terms of Brisbane Zone Division A - Industrial Relations Fred Chubb, CCM the New South Wales Industrial City/Eastern Pam Shelton ACCM Advocate Alan McDougall, Relations Act 1996. The CMAA is Suburbs Zone Division J - Peter Cooper MBE (decd.) Les Clarke, ACCM Illawarra Shoalhaven affiliated with the Australian Council of & Far South Coast Education Manager George Elliot, CCM Division B - Zone Ralph Kober B.Ed. Peter Strachan, Trade Unions (ACTU) and the CMA is St George/Cronulla Gary Wilbraham ACCM affiliated to the NSW State Branch of Sutherland Zone Division K - Student Services Ian Todd ACCM Hans Sarlemyn, the ACTU, The Labor Council of NSW. ACT Zone Co-ordinator ACCM Division C - Julie Evans Narell Harrison Registered Office Manly/Northern Jim Henry, ACCM Division L - Peter Schmidt Terry Condon, CCM 67-73 St. Hilliers Road Suburbs Zone Riverina Murray Zone Mario Machado & Mid Accounts Lew Cooper Auburn NSW 2144 ACCM Barry Stevenson State Zone Priscilla San Luis Phone (02) 9643 2300 Division D - Dominic Greg Pickering, Inner Western Connaughton ACCM Receptionist ACCM Fax (02) 9643 2400 Suburbs Zone Division M - Carol Quirke John Allan, ACCM P.O.Box 845 Auburn NSW, 1835 To be advised Sunshine Coast Zone Training Allan Peter, ACCM & Central & Email - [email protected] Division E - Administrator Wayne Forrest, ACCM Nepean Zone Northern Qld. Zone Office Hours Chris Keen ACCM Kerrie Treasure Michael Wiezel Monday to Friday 9am to 5pm Division F - Hunter Division N - Assistant Training Seven day telephone answering service Zone & Central Gold Coast Zone & Administrator Coast Zone Ipswich Darling Maria Hudson in operation.

“Club Management in Australia” is published monthly by submitted must be captioned. Those sent without prior arrangement cannot be returned Jim Henry on behalf of the Club Managers’ Association unless accompanied by a stamped, self addressed envelope. Views expressed in this Australia. All material is copyright and cannot be magazine are not necessarily those of the Club Managers’ Association Australia. reproduced without the explicit permission of the Publisher Although we do exercise the utmost caution, we don’t accept responsibility for claims or Editor. Editorial contributions relating to the club expressed in advertisements appearing in our issues. industry are welcome. Submitted copy should be typed and double spaced. We don’t Subscription rate is $55 a year. accept any responsibility for keeping and returning unsolicited material. Photographs ISSN 0045-7205 1 SPONSORS OF THE CLUB MANAGERS CAREER DEVELOPMENT CENTRE

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Club Management November 2005

Independent leasing The employment test finance consultant standards are always DEBBIE ORGAN set higher for a continues with Part III manager. As the saying of the series that goes ... a manager investigates the finer always falls harder on details within Operating his or her own sword. Lease (Rental) More than 200 local The Club Managers The Leagues Clubs’ Agreements and what business people, former Association’s Senior Association recently they can potentially do and current staff Industrial Advocate announced it is seeking to to your club. By now, members and club PETER COOPER recruit a new Chief you’d be aware that executives from both profiles an unfair Executive Officer to there are some sides of the border dismissal case that replace DAVID packed the Stars Room WILLIAMS, who goes companies out there came before the on the sixth floor of the with the Board’s blessing offering conditions on TWIN TOWNS RETURN Australian Industrial after making a substantial finance leasing that can SERVICES CLUB for a Relations Commission commitment and leave a registered club testimonial luncheon to and the subsequent contribution during a exceedingly honour the club’s former AIRC Full Bench appeal turbulent period of the disadvantaged. Chief Executive Officer that highlights these club industry’s long and So, how do you avoid RUSSELL ROYLANCE. employment test rich history. such conditions? Staff writer Henri Lach standards. profiles the remarkable career of a club industry innovator. FULL REPORT: P24-26 FULL REPORT: P28-29 FULL REPORT: P32-33 FULL REPORT: P36-37

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Club Management November 2005 David Graham – CMAA loses a great friend and fine man By CMAA Federal President JIM HENRY, OAM

avid Graham, sadly, passed away recently. David was a staunch supporter of the CMAA Dand proudly held the positions of Federal Councillor and Federal Executive Member from 1998 to 2003. His dedication to the success of the CMAA – directly and indirectly – will always be remembered and acknowledged for the success that the CMAA achieved during his part of that stewardship. It has to be acknowledged David also will be remembered for his tireless pursuit of auction items – a task he undertook for many years for the Association’s Ted Noffs Charity Fundraiser Day. As a gentleman who possessed a very warm sense of humour, a kind and generous spirit and a strong earthy approach to David Graham life’s successes and failures, David was a friend to many. He was extremely popular with his CMAA colleagues and trade suppliers along with his coterie of friends that would meet regularly at Rockdale RSL Club where David was the Secretary Manager for more than 20 years. To David’s family – his wife Noelene, his son Stewart and daughters Lisa and Linda – the CMAA extends there sincere condolences on behalf of everyone in “club land” who had the pleasure of meeting and working with David Graham. Goodbye and thanks, old friend ... it remains a great honour to have known you and call you my friend. Rest in Peace.

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Club Management November 2005 Amalgamation brings another page of history to Mounties ounties has formally outlined said Mounties and Harbord Diggers the proposed amalgamation have held harmonious talks and the Mof the club with Harbord best interests of Mounties members Diggers Memorial Club Ltd, otherwise have been paramount in negotiations. known as Harbord Diggers. “Mounties has approached this Mounties has recommended its opportunity in a very responsible members approve the proposal, as manner, having received advice from outlined to them in a letter sent its financial and legal consultants, Mr recently by the club. Ingram said. The concept of the proposed “The process, in conjunction with amalgamation will be the merging of the representatives for Harbord Kevin Ingram Mounties and Harbord Diggers as one Diggers, has been harmonious and club ... constructive. and very respectful of what Harbord Harbord Diggers members will be “Mounties directors believe that this Diggers have established and invited to become full members of is a very exciting opportunity for our developed,” Mr Tighe added. Mounties; club, which would expand our offering “Mounties has also acknowledged Harbord Diggers will transfer all of its in a very financially positive way.” the fine traditions of our club that our assets to Mounties; Harbord Diggers President, Hugh board and members seek to maintain. Harbord Diggers will transfer all of its Tighe said he was pleased with the way “No jobs will be lost in the liabilities to Mounties. that Mounties have conducted the amalgamation and employees will The Boards and senior executives of merger negotiations. benefit from the many staff both clubs already have unanimously “I am pleased to report that the development and employment-based supported the proposal. Mounties Board and management awards and programs that Mounties Mounties President Kevin Ingram team have been forthcoming, generous staff currently enjoy.”

8 The Dual Denomination Note Breaker A change worth making!

• Allows players to change larger notes into smaller values • Eases workload at the change booth • Aids responsible gaming

Features: • Dispenses two denominations of notes in each transaction • Comprehensive Audit functions • Resettable & non resettable meters • Small footprint • Fast transaction speed • Customer message display • High security locking • Modular design for easy & inexpensive servicing • On line capability • Designed & manufactured in Australia

SPRINTQUIP PTY LTD Brisbane Office Sydney Office Melbourne Office Unit 3, 68 Perrin Drive 1 Arab Rd Unit 9, 72-74 Chifley Dr Underwood QLD 4119 Padstow NSW 2211 Preston VIC 3072 Ph: 07 3386 0714 Ph: 02 9772 4377 Ph: 03 9416 9833 Club Management November 2005 Rob McLoughlin takes reins in Japan

ob McLoughlin will take over through what may well be a difficult the reins of Aristocrat’s 2006 due to regulatory changes, Rob RJapanese operations. will be permanently located in Tokyo,” Aristocrat Technologies managing Mr Oneile said. director and chief executive officer, In the company’s half-year report, Paul Oneile, recently announced Mr Aristocrat reported Japanese McLoughlin’s appointment as operations posted a revenue decline of executive chairman of the company’s 41.7% to $91.8 million, while its Japanese operations - KK Aristocrat overall profit contribution decreased Technologies (KKAT) and subsidiary 42.1% from $37.3 million to $21.6 company Aristocrat Hanbai KK. million. Mr McLoughlin will report directly Mr Oneile said the lower number of to Mr Oneile and Toshio Yoshimatsu units sold during the period was in line will continue in his role as KKAT’s with expectations. president, reporting to Mr The company is planning the launch McLoughlin. of Kyojin-no-hoshi 3™ later this year After joining Aristocrat in 1993 as and, subject to its success, total annual general manager - marketing, Mr Paul Oneile unit sales are expected to be broadly in McLoughlin played a major role in the line with those of the previous two company’s successful float to the years. Australian Stock Market in 1996. “Triple Shooter”, in January 2001, the While the near term outlook beyond He has also headed the Japan project product has generated more than $1 2005 remains uncertain given the team and was responsible for gaining billion in revenue from that market. transition to new “Regulation 5” approval for Aristocrat to manufacture “With the opportunity to further games, the Company is confident of and sell Pachislot product in the develop and diversify the Japanese the longer term sustainability and Japanese market. operation and the need to aggressively growth potential of its Japanese Since the first Japanese game release, lead Aristocrat’s Japan operations operations.

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Club Management November 2005 EventPro delivers event and venue solutions

rawing on his many years in catering management; the hospitality industry, Phil invoicing and payment management; DMason identified the need for a seamless integration with the world’s cost-effective, integrated software most popular operating systems; package to ease the workload and automatic reminder messages; increase efficiency for the fast-paced an exclusive image tool that allows venue and event management industry. Marketing Events & Management users to create floor plans from Solutions (MEMS) is an Australian scratch, or manipulate scanned company specialising in plans on-screen. comprehensive software solutions for Phil said clients have likened event and venue managers. EventPro to having several additional Phil Mason is the Managing Director staff dedicated solely to venue of MEMS and, following extensive management. international research, he discovered “The program is intuitive, time EventPro and began distributing this saving and our clients are delighted powerful software solution across with the difference it has made to their Australia, Asia and New Zealand. operations,” he added. Numerous clubs - including North As well as distributing one of the Sydney Leagues Club, Parramatta most powerful venue management Leagues Club, the Epping Club and include: solutions available today, MEMS also Wyong Rugby League Club Group, as a booking calendar that shows all is committed to providing set-up, well as major venues such as Sydney’s venue rooms on one screen; installation, training support and help Telstra Stadium and Adelaide’s AAMI the flexibility to update, copy and desk service. For more information on EventPro, Stadium - are experiencing the move event information with the call 1300 661 009, or visit advantages of EventPro. click of a mouse; The program’s many features www.eventssoftware.com.au

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Club Management November 2005 CMAA Expo wheels in motion for ‘06

he CMA Expo moves to Darling Harbour in 2006 with a wide Trange of educational sessions and a hospitality expo promoting the best of the industry’s suppliers. CMA Executive Officer Terry Condon announced earlier this year that the Expo would move from Rosehill Racecourse to the Sydney Convention and Exhibition Centre for the 2006 event - March 28 and 29. Terry said the move from Rosehill to the city was a big decision for the CMA, but one that was necessary to allow the Expo to grow and better meet the needs of club and hospitality professionals, staff and organisations servicing the industry. “This will be a wonderful opportunity for hospitality industry professionals, delegates and exhibitors to network and gain new information under the one roof at Australia’s premier convention centre,” Terry added. The floor plan for the 2006 CMAA Hospitality Expo went on display at the CMA stand at the Australasian Gaming Expo in August and already has attracted interest and bookings. “The Gaming Expo was a good forum to announce our Expo and Judy Rayner has been fielding plenty of bookings and inquiries about the show,” Terry added. “We have given preference to exhibitors who have been with us over the years at Rosehill, but we have already had interest from new companies and I believe this is an interesting and exciting time for the CMA Expo.” Industry members, sponsors and suppliers who are interested in participating in the 2006 CMAA Hospitality Expo are invited to make an early stand reservation for the event by contacting exclusive sales agent Judy Rayner, of Rayner Sales and Marketing - www.raynersalesmarketing.com.au - on (02) 9360 6177, (02) 9332 2363 or [email protected] 2006 CMAA Hospitality Expo Floorplan - Pages 22 & 23

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Club Management November 2005 Bullionaire promises more Xmas winners, more often

axgaming has launched Since Bullionarie’s launch in another Bullionaire 2003, the Link has seen several Mpromotion that will be changes, but none as successful released in time for the Christmas as the recent Bullionaire Car holiday season. Promotion — the first non- The “Xmas Stocking” promotion will monetary jackpot in NSW, temporarily change Bullionaire’s which allowed players to take “major” level from $2500 to $3000. the car or fixed $55,000 cash. This will increase the number of hits The promotion ends on for that level from an average of seven November 15, 2005, when hits per month to approximately 43 Xmas Stocking begins. hits. Maxgaming already has other The Bullionaire Xmas Stocking level Bullionaire promotions on the will utilise CCCE functionality to drawing boards for 2006 ensure rapid win transfers. underlining Maxgaming’s During the promotion, Bullionaire’s strategy to position Bullionaire “maxi” level offers the chance to win as a complete marketing $50,000 tio $60,000. package for NSW clubs that is refreshed regularly to guarantee player interest. Maxgaming’s continuous promotional assistance and commitment to providing link solutions for venues of all sizes has connection to Statewide Link and helped boost Bullionaire machine installation on a 12-month contract. numbers from 890 machines in June Recent studies also confirm 2005 to more than 1200. Bullionaire’s bottom-line benefit to Clubs also have the opportunity of clubs. combining Bullionaire’s lottery-style A comparison of linked machine levels with in-house levels with more turnover with pre-Link performance than 180 pre-approved levels, ranging revealed a 54.6% average turnover from $10 to $20, up to $1500 to $2000 increase — far above the 24% increase jackpot levels. required to generate the same net Bullionaire is available to NSW profit after jackpot contributions. clubs as a package of six or more For more information about the Xmas machines for no capital cost with the Stocking promotion, contact package including state-of-the-art 17” Maxgaming (1800 706 221) or contact LCD toppers (including maintenance), your local Maxgaming representative.

CLUB SPECIALISTS

• Master Planning • Design & Construction • Construction Management • Tendered Construction • Interior Design • Council Negotiation CONSTRUCTION SERVICES Call Mick Brady or Greg Crowley GUARANTEEING 02 9599 0399 OUTSTANDING 321 Princes Highway • Banksia PERFORMANCE www.meridianconstruction.com.au

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Club Management November 2005 Foster’s flows at SCG, Aussie Stadium

he Sydney Cricket and Sports Foster’s Group is the world’s leading enjoyment and match day experience Ground Trust recently premium branded wine company and is paramount,” he said. Tannounced that Foster’s its brands include Wolf Blass, Penfolds, Geoff Jones said the new Trust Australia has won the rights to supply Lindemans and Rosemount. agreement allows the company to truly beer and wine at the SCG and Aussie The Trust has hiring agreements demonstrate Foster’s multi-beverage Stadium from January 1, for the next with Cricket Australia (CA), Cricket strategy and capability. five years. NSW, the National Rugby League “We are delighted the Trust has Following an extensive tender (NRL), NSW Rugby, Sydney Roosters, accepted our tender and enabled us to evaluation process, the Trust appointed Australian Football League (AFL), continue our long and successful Foster’s Australia as the exclusive Sydney Swans, Football Federation association” Geoff said. supplier of beer and shared supplier of Australia (FFA) and Sydney FC “We will offer Trust members, wine. participating in the new A-League. corporate suite holders and visitors to Foster’s Australia Sales Director Trust Chief Executive Officer Jamie the SCG and Aussie Stadium an Geoff Jones said the tender confirms Barkley said the Trust was delighted exciting range of our leading brands and further strengthens the company’s with the outcome. “Never before have covering local, premium and imported multi-beverage approach. spectators been given the opportunity beer and an outstanding selection of Foster’s Australia is Australia’s to select from Australia’s leading wine across our extensive Australian leading marketer of beer with popular portfolio of beer and wine at two portfolio. brands such as Victoria Bitter, Carlton world-class sporting venues,” he said. “We will be tailoring our beer and Draught, Crown Lager and Cascade Mr Barkley said spectators and sports wine offerings to reflect the vast mix of along with imports such as Corona, partners would benefit from the new sports at both the SCG and Aussie Stella Artois and Asahi. Boutique contract. “The SCG and Aussie Stadium. Our multi-beverage offering beers include Pure Blonde, Redback Stadium are regarded as Sydney’s best will ensure all guests enjoy their and Beez Neez. sporting venues where spectator experience at these two iconic stadia.”

Mounties wins medium enterprise excellence award he Australian Human Resources Institute announced and integral contribution to the successful operation of the the 2005 winners of its annual Awards for Excellence in organisation,” Professor Kramar added. TPeople Management last month in Sydney. Mounties is the most financially and operationally The Institute announced Mounties as winner of the successful registered club in New South Wales and employs “Medium Enterprise Public Sector” category. 450 direct employees and approximately 500 contractors. The Institute announced awards for the Private and Public Mounties Employment Relations Manager Jodi Dickson Sector in “Large”, “Medium” and “Small” enterprise said Mounties was pleased with their continued categories. accomplishments in the area of Human Resources. In making the award to Mounties, national judging panel “Mounties is consistently acknowledged for the club’s member Professor Robin Kramar said: “This organisation commitment to staff and people management,” Jodi said. has illustrated an HR department in a not-for-profit “The club strives to provide an example of how environment that is strongly linked with the business and commitment to sound people management practices can uses HR tools to offer strategic contribution. make a difference to the profitability, sustainability and “The judges have recognised that linkage as an important broader success of the organisation.”

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Club Management November 2005 New understanding on Gaming Tax The CMAA has joined with ClubsNSW and other industry associations in signing a Memorandum of Understanding with the Coalition of the NSW Liberal Party and NSW National Party for the club industry - should they be successful in the 2007 elections. CMA Executive Officer TERRY CONDON outlines the details of the Memorandum of Understanding 1. INTRODUCTION seek to generate outcomes that help to A Coalition Government will This Memorandum of secure the long-term financial future of rescind section 41X of the Registered Understanding (the Agreement) is NSW clubs and allow them to Clubs Act (Royal Commission style between the NSW Coalition and enhance their economic and social investigations into clubs) and conduct ClubsNSW (the Parties). It reflects the contribution to the State. The a complete review of the desire of the Parties to create an Agreement formalises the cooperation "accountability" provisions of the environment conducive to the and consultation that will take place Registered Clubs Act. sustainability and future health of the in the development of all Government Central Monitoring System (CMS) NSW Club Movement. The Parties policy relating to registered clubs. A Coalition Government will recognise the significant, growing conduct a review of the CMS. economic and social contribution that 3. KEY COMMITMENTS Community Development Support clubs make to the State. Under the Agreement, a Coalition Expenditure (CDSE) According to the Allen Consulting Government will work with A Coalition Government will Group clubs in 2003: ClubsNSW to achieve key outcomes guarantee the continuation of the generated revenues of $4.6 billion; which will include the following. CDSE scheme. employed 52,000 people and expended Gaming Machine Tax Amalgamations over $1.2 billion on wages; A Coalition Government will: A Coalition Government will paid $969 million in taxes; fix club gaming machine tax rates at the support club amalgamations as an provided over $100 million to community levels which apply at the time of signing the important means of ensuring the Agreement, for the term of the government; groups; continued delivery of critical introduce legislation that requires maintained sporting infrastructure valued at community infrastructure. The consultation with ClubsNSW before any more than $2 billion (including 1,621 Coalition will examine all of the bowling greens, 338 golf courses, 324 future rate change; parameters under which sporting fields and 102 gyms). undertake a hardship review which will give The Parties recognise that delivering severely impacted clubs additional time to amalgamations can take place with a long-term sustainability for NSW clubs meet their tax commitments. view to streamlining the processes and is essential to maintaining their Gaming Policy ensuring small and struggling clubs community contribution and allowing A Coalition Government will have the best possible opportunity to clubs to meet the growing needs and support a gaming policy environment access an amalgamation partner. expectations of the people of NSW. based on shared responsibility and 4. KENO The Parties recognise the role of evidence based research, recognising Should the extension of the Keno clubs as good corporate citizens and that clubs require access to new and joint license agreement be unresolved will support their commitment to: innovative games and technology in in March 2007, the Coalition act in the best interests of their members; order to continue the popularity and undertakes to extend the joint license comply with their legal obligations; efficiency of their gaming operations. for a further term of 15 years. manage their affairs in a transparent and Industry Viability A Coalition Government will, as a 5. WORKPLACE RELATIONS accountable manner; A Coalition Government will be responsible employers; priority, constitute a Task Force promote simplification and flexibility provide gaming and alcohol responsibly; charged with establishing an industry with regard to workplace relations. maximise contribution to the community. sustainability action plan coupled with 2. PURPOSE a full review of the industry's 6. TERM OF AGREEMENT This Agreement creates a framework compliance burden. The Agreement binds the parties designed to improve the operating Registered Clubs Act until the end of the term of the environment for clubs. The Parties will ‘Accountability’ Provisions Government to be elected in 2007.

The legislated gaming machine tax rate schedule at the time of signing the Agreement is ... As at 9 October 2005 Revenue Band ($) 0 - 200K* 200K-1M# 1M - 5M 5M - 10M Over 10M Legislated rate 0 10.00 17.90 20.80 22.20 GST 0 9.09 9.09 9.09 9.09 CDSE 0 0 1.50 1.50 1.50 Total Gaming Tax 0 19.09 28.49 31.39 32.79 * Assumes continuation of rebate for GST paid on the first $200,000 of gaming revenue. # The Coalition will accelerate the legislated rate decreases for clubs in the $200K to $1M revenue band by bringing forward the rate which would have applied in 2010. 20 CMAA Hospitality Expo 2006

Sydney Exhibition & Convention Centre, Darling Harbour. Tuesday 28th and Wednesday 29th March 2006. This Expo will be the premiere hospitality Expo in Sydney in 2006 - a great way to start the year!!!!

BOOK YOUR STAND NOW call Judy Rayner or Sue Flynn on (02) 9360 6177 or (02) 9332 2363.

The CMAA Gala Charity Awards Dinner

Tuesday 28th March, 2006 Support the Association and purchase a table/tickets for your Club/Company and enjoy an evening of good food, good wine, good company and sensational entertainment.

THIS IS A GOLDEN OPPORTUNITY FOR AN INDUSTRY CELEBRATION!!! make a note in your diary now !

SYDNEY EXHIBITION Entry to the expo is free of & CONVENTION CENTRE charge to all managers, TUESDAY 28TH MARCH, 11 AM - 5 PM directors and staff of WEDNESDAY 29TH MARCH, 11 AM - 5 PM Registered Clubs.

CMAA HOSPITALITY EXPO 2006 EXHIBITORS LIST

52 Abbacus Cash Systems Pty Ltd 48 Independent Gaming 61 Ainsworth Gaming Technology 99 JCM Australia 170 AMZ Furniture Pty Ltd 207 Jensen Data Systems 211 Aristocrat Technologies Australia 209 Jupiters Gaming 103 Aruze Gaming Australia 94 Karo Australia Pty Ltd 164 AVS Group of Companies 119 Konami 210 Barringtons 109 KPMG 145 Bevcon Solutions / Premier Hospitality Services 93 Loss Prevention Australia Pty Ltd 110 Bounty Limited 25 Maxgaming 43 British American Tobacco Australia 39 Merlot Constructions (Aust) Pty Ltd 75 Cadbury Schweppes & WGA / Club Games Services 60 Micros Fidelio 58 Canterbury-Hurlstone Park RSL Club / HRT Solutions 73 Network Construction 12 Cash Handling Systems Pty Ltd 148 Osram Australia 116 CashCode Company. Inc 205 Paltronics Australasia 34 Cleanaway 102 Paynter Dixon Constructions 56 Clear Security NSW 112 Premier Building Group 139 Club AV 145 Premier Hospitality Services / Bevcon Solutions 171 Club Managers Association Australia 32 RaffleTV Networks 55 Club Plus Superannuation 51 Reed Contructions Australia 57 Coca Cola Amatil (Aust) Pty Ltd 175 Retail Systems Australia 78 Collections Design Group 79 Ricmar Commercial Furniture and Upholstery 111 Cootamundra Components Pty Ltd 14 RJ Graphics 81 De Bortoli Wines 208 Screencheck Australia 138 Deane Apparel / Hyperbola 74 Security Plastics 15 Ebet Gaming Systems 142 Shadola Sunscreen Systems PB18 Essential Bathroom Services 84 Spacebud Pty Ltd 204 Feastcorp Pty Ltd 117 Sprintquip Pty Ltd 100 Feltex Carpets 10 Stargames 176 Finrent Pty Ltd 141 Supagas 46 Foster's Australia 101 Superior Fit 179 Furniture New Vogue 114 Technoprom Pty Ltd 11 Generate Group PB17 The Robin Hunt Organisation 53 Global Coffee Solutions 97 Thomson Playford 137 Global Gaming Industries Pty Ltd 168 Tooheys NSW 113 Golden Games 91 Total Concept Projects 59 Gopher Graphics 40 Tree Creation 58 HRT Solutions / Canterbury-Hurlstone Park RSL Club 96 Tyrrells Vineyards 138 Hyperbola / Deane Apparel 75 WGA/Club Games Services / Cadbury Schweppes 180 IGT 41 WineSource 166 i-Mobile Pty Ltd 82 Zig Zag Apparel Pty Ltd

Club Management November 2005 Investigating More Leasing Rental Agreements

Does your club currently have Lessons to Learn ... an operating rental lease? Did you thoroughly investigate Read and understand the consequences of any all the issues when making an documentation you are signing, and initial every assessment on leasing finance page. Look at all aspects of the buy and leaseback and how it could adversely affect your club? option, and ensure that it’s in the best interests of the club to sell your assets. Seek independent, By now, you’d be aware that specialist leasing advice. there are some companies out Ensure the lease documentation sets out clear there offering conditions on calculation mechanisms for terminating rental finance leasing that can leave a contracts and that you seek the calculation before registered club exceedingly closing out a contract. Future rental payments disadvantaged. should be discounted to allow for early repayment So, how do you avoid such and the discount rate should be easily conditions? determinable. Are you receiving a credit for the fact In the third in a series of in- equipment is worth more today than it would be at depth features, independent end of term? Is this credit/valuation process easily leasing finance consultant determinable? DEBBIE ORGAN BEc, SIA Dip, If you think it’s likely that the leased equipment will MBA investigates more of the need to be upgraded during the lease term, obtain - finer details within Operating in writing - the method used to allow for the Lease (Rental) Agreements and upgraded items. Leasing can prove to be very what potentially they can mean expensive in these circumstances, so an operating for your club. lease may not be the best alternative.

ast month’s Club Management in the rental company provides for the Australia edition feature club to consolidate its equipment into Lhighlighted the range of payment a single rental plan. options available for registered clubs, Equipment is purchased for its what they mean and how they work. current written-down value - so no As a result of feature articles in accounting profit/loss on disposal - and September and October, a number of leased back to the club for the balance clubs have raised many questions ... of its useful life. “Is buy and leaseback of equipment a For example, if I.T. equipment is one viable option for your club?” year old and perceived to have a useful “What about termination of life of three years, then it’s purchased equipment during the term of a lease?” at its current written-down value and “Can you upgrade equipment during leased back to the club for two years. the term of a lease?” In some cases, this is an excellent To address these questions and issues, option and the main benefit is that a this month, we take a closer look into club receives an immediate cash Debbie Organ this complex issue so your club knows injection which can be diverted into exactly where it stands. more productive uses. Buy and Leaseback of Equipment some assets, such as I.T., Costs associated with retaining old Many clubs recognise that hidden communications and other assets. equipment are subsequently avoided. costs associated with the ownership of Under buy and leaseback options, CONTINUED P25

24 Club Management November 2005

FROM P24 applies: $156,976 rental agreements. However, given the issues discussed Total payable: $509,735 Buy and leaseback may be a viable in our October article, consider the 2. $94,500 facility over 1 year alternative in some cases, however, you following example ... The club missed the rental company’s need to assess the real cost of the A club, which has suffered what it quarterly payment date by one day, and transaction you are signing, whether believed to be a short-term cash flow was required to make a pro-rata interim it’s an asset that the club no longer problem, decided to leaseback the payment of 89/90ths of a full quarterly wishes to own at the end of term and if following equipment (with cash used to payment. the club will have the resources to meet current commitments): Interim Payment payable: $23,225 replace that same equipment at the Equipment: Rentals payable: $93,944 end of term. Terminating Equipment Before I.T. equipment The club also missed the notice period, Rental Term Ends Written Down Value: so one-year automatic extension also 1. $315, 500 (purchased 1 year ago) applies: $93,944 Consider what happens if a club 2. $94,500 (purchased 2 years ago) Total payable: $211,113 decides part way through a rental term Rental Agreement Terms: In both cases, the cost of the final that a leased asset is not meeting the 1. Rental $39,244 quarterly in advance transaction became very expensive club’s business needs and they want to Term: 2 years and, as a result, the club is still paying replace it. Total Rental: $313,952 for and using outdated equipment. No matter what the rental company 2. Rental $23,486 quarterly in advance Any perceived benefit of the buy tells you, there is a cost attached to Term: 1 year and leaseback was eliminated. repaying a rental contract early. Total Rental: $93,944 At the end of term, the equipment One of the advantages of an Considering the sum of each rental was still required to be returned to the operating lease is that on the is less than the written-down value, leasing company in good order. drawdown date your interest rate is this appears to be a viable option for fixed for the term so there’s no interest the club and the rental company is rate risk. However, there is a cost to breaking quick to suggest the interest rate is Often, very large negative (because the sum of each this fixed-rate transaction early. rental is less than the written down lump sums are added For example ... if you are two years value). to calculations on the through a three-year contract for gaming machines and, after exhaustive Of course, it only appears to be assumption - and, negative because the rental company scrutiny and analysis, you find that the has, by definition, taken an equity more often than not, a machines are not providing the return position in the equipment and the justified assumption - you require, do you decide to return equipment may have been depreciated the equipment? that a club will not If the answer is “yes”, the club must in a shorter time period compared to “cost out” an upgrade its useful life and current market value. pay - depending on the terms of the In the meantime, the club receives a exercise costing. agreement signed - the value of the cash injection to meet its immediate remaining rental stream in advance commitments and, at the end of one and possibly what is called an “Early and two years, the club plans to return Termination Fee”. the used equipment and update to new Many clubs have used buy and This Early Termination Fee is equipment. leaseback to alleviate short-term and, payable in the event that rates on the The same Master Rental Agreement in some cases more-permanent day of cancelling the contract are is signed and applies to buy and problems, in cash flow. lower than they were on the day the leaseback arrangements (together with The finance is easier to obtain than transaction was settled. additional purchase agreement through traditional banking lines and, Depending on the terms of the documentation). again, clubs all too often sign contract you have signed, you may So, given pro-rata per diem documentation without reading it receive a credit for the fact the payments and automatic extensions under the assumption that it’s the equipment is worth more today than it applied, this was the scenario that solution to a club’s problems. would be on the original expiry date. subsequently occurred: Many clubs have used this short- Many documents are unclear on how 1. $315,500 facility over 2 years term fix only to find it’s not only more a termination will be calculated, so a The club missed the rental company’s expensive but that the club has club has no method of verifying the quarterly payment date by one day, and effectively transferred ownership of payout figure provided. Some contracts are harsh in that was required to make a pro-rata interim critical assets, such as gaming you’re required to pay the full value of payment of 89/90ths of a full quarterly machines, which are the source of a remaining rentals and any other payment. club’s primary income. Interim Payment payable: $38, 807 Later, a club may not be in a costs/damages to cancelling the Rentals payable: $313, 952 position to purchase new machines contract at the “rental company’s The club also missed the notice period, and are forced to either keep paying so a one-year automatic extension also for the old machines or enter into new CONTINUED P26

25 Club Management November 2005

From P25 not working or substantially outdated. not “cost out” an upgrade exercise discretion” - as well as returning the This raises a number of issues. costing. equipment. First, despite claims by sales staff to If you have undertaken such an Rental companies can make windfall the contrary, when a supplier rewrites a exercise, it’s important you re-read the profits in the termination of contracts. new rental contract, the existing terms and conditions you’ve signed Some rental companies also will try contract is not simply cancelled. because it’s guaranteed that you can’t to convince you to merge all of your The sum of the remaining rentals is swap to new equipment during the rental contracts into a single then added to the cost of the new term of an agreement without a agreement on the premise that it’s equipment, and the new rental change in the rental or the term. administratively easier to manage calculated accordingly. Upgrading Existing Equipment them. What a club ends up paying is During Term By doing so, rental companies interest on interest on new rental Despite the claims of some lessors, terminate all existing agreements and payments, which again is contracted there are generally no specific clauses again earn windfall profits, while the for five years. in any documentation regarding the club is locked into new and more- The supplier will also receive back upgrade of existing leased equipment. expensive agreements. early the three-year-old equipment, Upgrading usually involves Ultimately, the point to emphasise is which a club has paid for when it terminating the existing lease - as that there’s definitely a cost to cancelled out its rental contract, already mentioned - and adding the returning equipment early. service it and possibly resell it at a termination amount to a new lease. It may be, however, that due to a profit. The result is often a new lease based change in circumstance that a club is If you were assured that such on substantially higher capital costs, actually prepared to pay the cost and, equipment had a life of five years, a higher interest rates and rentals based unless the rental company is also the supplier should provide you with on a new term for equipment that can supplier, a club cannot hold a rental alternative equipment that meets your already be years old. company liable for outdated needs and requirements at no extra So, should you enter into a new lease technology or poor purchasing. cost under an existing rental for the upgraded items only? It’s important that you make an agreement. If you consider a leased gaming informed decision about the term over There shouldn’t be any penalties to a machine as an example ... you decide which you rent any equipment. club. midway through a three-year rental to If you believe there’s a high risk that What happens more often than not, upgrade permanent software and parts, the equipment potentially will be however, is that the terms of a Master then some rental companies may outdated within two years, then it’s Rental Agreement will state that the convince you to sign a new three-year probably worth considering that you supplier has not made any rental for the upgrade only. rent for two years and make a decision representation warranty or undertaking This isn’t acceptable because you are at the end of that term as to what you about the condition or quality of the entering into a three-year rental for want to do. goods, or as to their suitability or parts of a machine due to be returned If the equipment is still meeting a fitness for your purpose. in 18 months. club’s requirements and expectations, It all comes back to thoroughly If you need to upgrade equipment then it’s simply a matter of comparing understanding the terms and during the term, you need to either pay the cost of a renegotiated reduced conditions that you are signing. for the upgrade from other sources, or rental against the rental cost of new So, how do rental companies claim enter into a new rental agreement that equipment. that you can upgrade to new co-terminates with the primary asset. But, what if a supplier also provides equipment during the term of a lease In the example of a rented gaming the rental agreement? with no increase in the rental cost? machine, you would enter into an There have been numerous What a rental company might agreement for an 18-month term, occasions where clubs have been frequently fail to mention is that if you expiring the same day that the gaming automatically signing rental sign for new equipment at the same machine expires. agreements for equipment such as rental payment, the term is extended - This may be an expensive photocopiers, telephone systems, and often for ridiculous terms. alternative, as your upgrade benefits audio equipment for up to five years. So, if you do the sums, the cost of the rental company who will The equipment suppliers, who have the upgrade is actually very expensive. ultimately receive upgraded equipment at the end of the 18-month term. given assurance that such equipment It’s advisable that you also ask your has a suitable life of at least five years, rental company to explain how any also supply their own rental renegotiated rentals are calculated and For more information, agreements. again review the new terms and assistance in reviewing your There have also been numerous conditions as well as the rental cost of existing contracts, or situations where some suppliers close any upgrade. out existing rental agreements a few Often, very large lump sums are reviewing/negotiating rental years into such agreements and provide added to calculations on the agreements going forward, contact quotes for new equipment - again for assumption - and, more often than not, DEBBIE ORGAN on five years - because equipment is either a justified assumption - that a club will 02 9240 9803.

26 Club Management November 2005 Industry Code of Practice and Authority released

he ClubsNSW Code of Practice and Best Practice Guidelines From the Tfor NSW Clubs is now with a available. Executive The code addresses the following Certificate in Club and areas: Officer’s Gaming Management Major Capital Works; Desk With our innovative distance Procurement of Goods and Services; education programs that allow Benchmarking Club Performance; with TERRY CONDON you to tailor your studies to fit your Remuneration of Club Executives; career and lifestyle needs... Overseas Travel; sectors in key executive roles including Board Operation; • Director of External Relations with Personalised home study support Financial Reporting; • Study at your own pace Telstra and Executive General Community Support; • Tutorial support by phone or fax Manager of AusIndustry, a joint • linked to industry awards Complaints Handling; Commonwealth/State initiative. • Multiple exit points – Certificate, Conduct of Board Operations. Over the past four years, Bob has Diploma, Associate Degree or Degree ClubsNSW has appointed its Code been CEO of ClubsACT, the industry Authority, responsible for overseeing association representing the vast the new Code of Practice. majority of licensed community-based

Its role will be to promote awareness clubs in the ACT. Developed by Southern Cross University and understanding of the Code and to In addition, he is the Canberra and the Club Managers Association Australia examine instances of alleged breaches representative of Clubs Australia of the Code by ClubsNSW members, dealing with national issues and and to make determinations. Federal Government relations and The Authority has three members, issues management. all with distinguished professional Bob also is Chairman of Rhodium backgrounds. Asset Solutions, an ACT- owned C ENTRE for The Honourable Terry Aulich has corporation that provides finance, asset PROFESSIONAL DEVELOPMENT been appointed Chairman of the leasing and management solutions to in CLUB AND GAMING MANAGEMENT Authority. both government and private industry. For more information, send this coupon to the A former Tasmanian Minister for Brett Boon is a partner of law firm Centre for Professional Development Education, Industrial Relations and the Thomson Playford working in their in Club and Gaming Management Arts and State Secretary of the Workplace Relations, Hospitality and School of Tourism and Hospitality Management Tasmanian ALP from 1982-83, Mr Gaming Group. PO Box 157, Lismore NSW 2480 Aulich was a Member of the He has extensive experience or phone, fax or email us on Australian Senate from 1984-1993 advising on the conduct of litigation ph: 02 6620 3627 fax: 02 6626 9155 where he chaired many important for registered clubs, incorporation of email: [email protected] committees dealing with contentious registered clubs and sporting bodies, ncaa/ tou164f-2 issues requiring skillful negotiation and Police and Director of Liquor and Name:______mediation. Gaming prosecutions and complaints, Title: ______Since 1993, he has been chairman of Licensing Court and Liquor Aulich & Co, which provides strategic Administration Board applications, Club: ______advice, media and communications workplace relations and unfair Address: ______training and services, privacy and dismissal claims. ______P/Code: ______security advice and opinion polling to more than 50 Australian companies Further information about the email: ______and Government departments. Code of Practice and the Code Ph: ______

Bob Samarcq has spent 34 years Authority is available from Fax: ______working in the public and private www.clubsnsw.com.au

27 Club Management November 2005 History meets the future at

Roylance tribute By HENRI LACH

hey came from far and wide and Her performance in the Showroom from many walks of life to pay on that important occasion 34 years Ttribute to a man responsible for ago has been followed by a myriad of arguably one of the greatest international stars over the following developments in the history of the three decades, including Sammy Davis Tweed Coast, the Twin Towns Junior, Tina Turner, John Farnham and Returned Services Club and its many more. ancillaries. Russell’s ability to attract genuine More than 200 local business people, international stars to the club put it - former and current staff members and and established it - on Australia’s club executives from both sides of the entertainment map. border packed the Stars Room on the Gold Coast radio executive Ian sixth floor of the club’s second tower Cousins, in his role as Master of for a testimonial luncheon to honour Ceremonies, said the Tweed would Russell Roylance the club’s former Chief Executive have remained an entertainment Officer Russell Roylance. desert without Russell Roylance and Russell retired as the club’s General wine. the club had set benchmarks in the Manager earlier this year after an Talk of the club’s next stage of entertainment business. unbroken 34 years of service with Twin development was on the lips of many “The question now asked is ... ‘Is it Towns - 30 years in the top job - guests. good enough for Twin Towns?’ Not during which he was awarded an Order One of Australia’s leading ladies of many people can claim to have a of Australia Medal for “Services to the song, Julie Anthony, was there and sat lasting monument to their success, but Club Industry”. with Russell and his wife Rosemary. Russell can,” Ian told the star-studded It was an occasion for reminiscing Julie told the crowd she owed her gathering. and to consider the future. career to Russell Roylance. In a short address to his supporters, Images of the former glories of Twin He had invited her to be the first admirers and friends, Russell said he Towns flashed on a huge screen as performer in the club’s Showroom had found his niche in the club guests indulged in good food and fine when it opened in 1971. industry, after 10 years as a young man in the wilderness on the fringes of the hospitality business. “What is there about the club environment that sets it apart? To me it was the mateship-the mindset of camaraderie. We work in a field providing mateship and support for our community,” he said. Russell recalled the going was tough in the early 1970s. When he took up duty on July 1, 1971, his first assignment was a complete inventory of the club’s stock. “I had to ensure all the club’s stock was accounted for,” he added. “In those days, we even counted the boxes of matches.” He spoke of many fond memories of the world-class acts he brought to the club over the years. “The memory that still stands out is of the Showroom’s opening week when one of Australia’s greatest performers, Julie Anthony pays tribute to Russell Roylance and his wife, Rosemary, and leads the chorus of “For He’s a Jolly God Fellow”. CONTINUED P29

28 Club Management November 2005

Russell Roylance (centre) with friends and colleagues at his farewell on the Gold Coast last month.

FROM P28 reclaimed swampland; and the Twin number of Australian artists. Town Juniors Club, rescued from As well, he will be looking to attract Julie Anthony, took the stage as our oblivion and now a positive overseas talent. official opening act with her rendition contributor to the club’s income. “I am also involved in club of ‘Some Enchanted Evening’,” Russell Another tower - the Harbour Tower - consulting in relation to operations, reminisced. is about to be developed. strategies, profiling and I’m available “That single event truly opened my The club’s current operations for clubs requiring a business review, as eyes that world-class entertainment provide employment for nearly 600 well as project management,” he said. was the way for the club to go.” local people. Russell is positive about the future of There were a few tears as Russell That will increase with the the club industry in general - and closed his address ... “When I reflect completion of the new tower. NSW clubs in particular. “On the on the challenges, on all the members, From turnover counted in amounts poker machine tax issue, I think that the staff, the projects we’ve of just tens of thousands of dollars in the State Government eventually will undertaken, I’ve enjoyed the journey. the ‘70s, the 2004 calendar year capitulate for the sake of its own “I’m grateful that I’ve had the produced a record turnover of $67.5 survival and the survival of our opportunity to work with such brilliant million. industry,” he said. colleagues who’ve played a part in the Twin Towns club now rates as the He also has a few words of advice for club’s history. second biggest in NSW - second only club managers ... “Clubs that continue “And, most of all, I’m thankful that to the Penrith Panthers. to cut costs and introduce staff back in 1971 I happened to apply for a Russell Roylance was in a relaxed reductions are planning to fail. job at a local Services and RSL club mood at his tribute luncheon. “Members do not wish to see drastic known as Twin Towns, who decided to Gone was the executive shirt and visible changes to their clubs, just as take a chance on a young man from tie, replaced by a casual striped shirt as they won’t want to visit their club if country Victoria.” he mixed with friends and well continually confronted by attitudes of It’s now a matter of history that wishers. pessimism from management and staff. Twin Towns, since those early days, has He’s not about to exit the club scene “There is too much talk of doom and shrugged off the onslaught of poker and he will maintain his long-term gloom. machines north of the border and the CMAA membership. “Managers who are seeing the cup emergence of Jupiters Casino on the Russell has formed a company, Star half full rather than half empty will Gold Coast. Billing, where he will represent a continue to do well.” While other far-northern NSW clubs struggled against the unprecedented competition that suddenly came from the north, Twin Towns continued to grow and prosper under Russell’s guiding hand, with a huge expansion of the original club. Its other major assets now are the Quality Resort across the road linked by a walkway to the parent club; Club Banora, a massive development a Today’s panorama from the north with the Quality Resort Twin Towns couple of kilometres to the south on dominating the skyline.

29 Club Management November 2005 Sydney Fine Food Show takes the cake

ompliments - like the superb cuisine and record number of Cclub delegates - overflowed at the 2005 Fine Food Show at Darling Harbour’s Sydney Exhibition and Convention Centre in September. The show set its own record by filling all six halls of the Convention Centre for the first time in its history. Alister Yeo, of Sanitarium, described the show as: “One of the best food exhibitions we’ve ever been involved with ... the audience quality was superb.” More than 28,300 buyers flocked to the show, including 2000 international Wests Ashfield Executive Chef Chris McIntyre (left) chats with Ken Burgin, of buyers and a large contingent from the Profitable Hospitality, during the six-course Degustation Dinner at Ash Blu. club industry. A group of 24 club delegates - on a The next big challenge was the 2000 that no matter what the magnitude, tour organised by Caloundra RSL Club after-dinner espresso coffees, served problems and experiences are universal Operations Manager Jim Darcy from hot! in the hospitality industry,” Janelle Queensland’s Sunshine Coast, and Ken Bribie Island RSL Club Food and said. Burgin, from Profitable Hospitality - Beverage Manager Janelle Barraud - “I came away with many new ideas joined the fray. one of three winners of a 2005 CMA and insights into dealing with day-to- Following the success of the 2004 Bursary, sponsored by Profitable day issues, which arise for us all Fine Food Club program in Melbourne, Hospitality - described the tour as “an regardless of the size of our Ken Burgin again organised a free eye-opener”. organization.” seminar series and additional “While it was almost beyond Nambour RSL Club Operations hospitality events specifically for clubs. comprehension to see an operation of “The growing number of club this size, it was also fascinating to see CONTINUED P31 delegates at Fine Food is most encouraging,” Ken said. “The Profitable Hospitality special events program was well supported and the Back of House Tour of the Sydney Exhibition and Convention Centre (SECC) a sell-out.” An early morning start for a group of 25 club managers, chefs and other industry representatives - some who had driven two hours or more - got unanimous approval when they joined the Sydney Exhibition and Convention Centre’s Executive Chef Detlef Haupt and Functions Manager Adrian Slingsby for a no-holds-barred exploration of the massive operation. The benefit of having effective systems and processes in place was thrown into sharp relief when looking at how 2000 meals can be served in one sitting - in 15 to 20 minutes from Mingara Recreation Club Functions Manager Mandy Ne’Roi chats with go to woah. Sydney Exhibition and Convention Centre’s Executive Chef Detlef Haupt.

30 Club Management November 2005

FROM P30 “At St George Leagues, the emphasis Savine (Wests Newcastle) and David is on quality product, menus which are Lee from Bondi’s popular Speedo’s Manager Laurie Williams and Mingara changed regularly, premium service Café, Hospitality Recruitment Recreation Club Functions Manager and the confidence that a $30 main Consultant Geremy Glew and Ken Mandy Ne’Roi attended the four-day course price offers great value,” Marion Burgin delivered their forthright Fine Food Show courtesy of Profitable added. opinions from the hip. Hospitality as part of their CMA Caloundra RSL Club General Chefs are workers - not slaves ... Bursary and participated in a non-stop employers need to think carousel of special events. about food service and Following a breakfast hospitality as a “professional” showcasing the creative profession ... employment skills of Detlef Haupt and packages must incorporate a his team, the first seminar, work structure that supports “A 10-Day Kitchen Profit work/life balance ... treat Program” presented by Ken chefs and other staff with Burgin revealed how, by respect ... manage younger putting just a few ideas into workers and offer them action, catering profits can opportunities ... and, young be improved. chefs, in particular, are keen Next up was a thoroughly to improve their skills - if entertaining interview as they are not being developed Ken uncovered the tale of or learning, they will move the rise and rise of on. restaurant business A full and informative day entrepreneur and Cockle ended with 50 guests whisked Bay restaurant Wagamama off to Wests Ashfield to enjoy CEO Stewart Koziora. a totally indulgent six-course Stewart has made a “Degustation Dinner” at the runaway success of “doing it club’s Ash Blu, courtesy of well with food” and his Executive Chef Chris interesting business model McIntyre. had lessons for everyone in The lavish culinary the audience. experience encompassed great “Promote from within, food, wine, company and the work them hard, train them bonus of comments from hard and look after them” is Ash Blu ‘back of house’ tour at Wests Ashfield. Executive Chefs Justine Stewart’s recommendation Savine (Wests Newcastle), when it comes to staff. James McKenzie (Graphic And it seems to work. Arts Club) and Chris McIntyre. Eight operational stores, each Manager Tony Costain supported Justine was the winner, with James serving more than 2000 meals per Marion’s advice. and Chris receiving honourable week with three more expected to The Galston Club’s General mentions at the Clubs NSW Awards open their doors by December, have Manager Geoff Long said he had seen for Best Club Restaurant category. kitchens run by kitchen hands who his staff numbers increase from 7 to 50 know the system ... there is not a chef with a key ingredient the club’s success These three experts are proof that to be seen. in leveraging. you can make money with fine dining! A live panel discussion, “How Smart “We don’t go in search of many new Wests Ashfield Finance Manager Clubs are Making Money with Food”, customers, instead we seek one that Chris Mamarelis, who loves good food with Geoff Long (The Galston Club), knows 100 others,” Geoff said. “It’s and hospitality, added his reality Mark Wilkie (Bankstown Sports about smart marketing and nurturing check on the importance of Club), Tony Costain (Caloundra RSL independent advocates who spread the understanding and using “the Club), Marion Casey (St George word about your business.” numbers” to keep catering on track, Leagues Club), Peter Saez (Epping Befriending the local high school and successful. Club) and Ken Burgin attracted and supporting its fund raising by Another inspiring opportunity to see another big crowd and panelists selling a function at $45 per head, the future of your business is Ken discussed their individual catering then donating $15 back to the school, Burgin’s Profitable Hospitality New operations and what works, or doesn’t, has brought The Galston Club an Trends Study Tour to Chicago and Las to maintain or improve profitability. influx of potential new customers. Vegas in May 2006, including a visit to St George Leagues Food Services The day’s final seminar, “What Do the world’s biggest hospitality show, Manager Marion Casey recommended Chefs Really Want?” with a panel of the NRA Show. clubs move away from the perception chefs, including Paul Rifkin Visit www.profitablehospitality.com that club meals are a cheap option. (Campbelltown Catholic Club), Justin for more information on the tour.

31 Club Management November 2005 Managers face greater challenges in employment test standards

The employment test standards are always set higher for a manager. As the saying goes ... a manager always falls harder on his or her own sword. The Club Managers Association’s Senior Industrial Advocate PETER COOPER profiles an unfair dismissal case that came before the Australian Industrial Relations Commission and the subsequent AIRC Full Bench appeal that highlights these employment test standards ... Peter Cooper

he Club Managers Association the Clubs governing management aware late last year that the director has, on many occasions, committee. had logged in its system three times in Tprovided representation for Practice August and changed his personal tips - member charged with the offence of Managers should perform their duties after game results became available - in “Conduct Unbecoming of a Manager with professionalism and integrity by a number of the department’s at the Club”. providing operational information to competitions. All employees have the same the Club’s Board of Directors in a The employer argued that the common law employment obligations timely manner. director not only changed his personal such as; All Managers shall be responsible for tips, but also changed margins into To obey the lawful and reasonable the administration and winning ones. implementation of Club policies on a commands of the employer; The employer sacked him in day-to-day basis. December 2004, after deciding his To display due care in the Club polices are as determined by behaviour breached the Code of performance of his or her work the Club’s Board of Directors. Conduct when he failed to act with and to perform it competently. If a manager finds that he/she has honesty and integrity and uphold the To account to the employer for all some personal, financial or other values and good reputation of the his moneys and property received in involvement which may lead to a department. the course of employment conflict of interest he/she shall discuss He also used inside information and the matter with the Club’s Board of To be faithful to his or hers his position for his own benefit. Directors or the duly appointed The worker’s counsel argued that the employers interest representative of the Board. footy tipping competition was an “out These obligations are extensively Managers shall be required to dress of hours” activity and as a result wasn’t added to by virtue of the statutory appropriately for the duties they covered by the employer’s Code of obligations of a club manager, detailed perform and in accordance with the Conduct. in our various awards in the clauses policy and culture of the Club. The Commissioner said that on the covering the Manager’s “Duties and Australian Industrial Relations question of honesty and integrity, the Responsibilities”. Commission decision on dismissal of director’s behaviour “left a lot to be The NSW Club Managers Award an executive employee ... desired”. He also refused to accept has the following added provisions An Australian Public Service some of the director’s explanations for under the Duties Clause ... executive sacked for manipulating the his actions, but noted that the DUTIES and RESPONSIBILITIES organisation’s football tipping employee acknowledged his breaches Standard of Conduct competition has got his job back of the Code of Conduct. Policy following an AIRC ruling handed The Commissioner said, however, Club Managers as defined in the down in May 2005. that the punishment didn’t fit the appropriate clause are expected to The assistant director developed and crime. He also accepted that for the achieve and maintain a high standard administered its football tipping purpose of the code of conduct, of work performance in order to set an competitions, which were used by “changing footy tips is not work example for other club employees and some 600 people inside and outside the related”. ensure the confidence of club members organisation. and their elected representatives on However, the employer became CONTINUED P33

32 Club Management November 2005

FROM P32 The Commissioner said that manipulating the footy tips ... “has not been demonstrated by the employer to have impacted at all on either the community, or the Government”. There was no evidence that the director had ever manipulated “actual” statistical or personnel data, nor was he likely to. The Commissioner said the ABS had no valid reason for dismissing the director because of the range of sanctions available to it.

Other “viable” sanctions included: 1. reduce his classification and or salary (permitted for some Crown employees); 2. reassign his duties; 3. deduct a fine from his salary; 4. reprimand him. In October 2005, the ARIC Full Bench - on appeal - endorsed the employer’s approach, saying the executive had “deliberately cheated” and had abused his authority by gaining access to the organisation’s football tips database and then failing to reveal the “full extent” of his actions in altering his tips. Food For Thought ... It took into account the importance of confidentiality to the department’s During October, we were greeted with the Federal Government’s avalanche of operations and said trust was a “critical media advertisements on its Industrial Relations reform legislation “Work element” of the employment Choices”. relationship - particularly at Reports indicate that the Government may spend unto $100 million on management level. informing the general public on its legislation. The Full Bench, in its ruling, also Consider the following info on the campaign launch alone ... took issue with single Commissioner’s the Government’s four-page advertisements in national and capital city finding that the football tipping newspapers on the Wednesday cost the Australian taxpayer more than $1 administration hadn’t been part of his million for that day alone; work requirements and that there was that’s $1 million that could have paid for the annual salaries of 40 young no evidence he’d been less than Australians on the minimum wage, or the annual salaries of 30 registered diligent and trustworthy in carrying nurses to help in hospitals across the nation. out his main duties. If this isn’t bad enough news for Australian taxpayers, consider the Howard Two things, the Full Bench said, Government’s abuse of $1.7 million of taxpayers’ money on Sunday night alone gave the executive’s conduct “a to pay for the first screenings of its TV advertisements. relationship to work which is direct That’s $1.7 million “up in smoke” in five hours! and significant”. The Howard Government’s two-day, $2.7 million advertising spending spree First, it inferred that the other could have paid for ... participants in the competition were the annual wages of more than 100 Australians on the minimum wage; the executive’s co-workers. the annual wages of 80 registered nurses; Second, he was an assistant director more than 165,000 petrol tank refills - including the average increase in the and used his administrator privileges petrol prices since January 1 this year; for personal gain. more than 1750 average monthly mortgage payments; It was noted that this senior almost 92,000 bulk-billed GP consultations. employee was afforded the appropriate procedural fairness prior to termination Please take time to read the Australian Council of Trade Unions summary and that he had 14 years of document of the Federal Government’s “Work Choices” campaign on unblemished service. Pages 34 & 35 of this issue.

33 Club Management November 2005 WorkChoices: The Facts ‘Wage Setting no longer has regard to fairness’ - ACTU The Australian Council of Trade Unions (ACTU) has summarised its assessment of the Federal Government’s campaign to establish the Fair Pay Commission and concentrate workplace industrial relations to Australian Workplace Agreements and rationalise industrial awards across the nation. CMAA Senior Industrial Relations Advocate PETER COOPER takes a look at the ACTU document and its implications for CMAA members ...

he Australian Industrial enterprise flexibility provisions; (superannuation only until 2008). Relations Commission (AIRC) independent contractors; Existing and new employees who are award-reliant will continue to have Twill have no role in setting labour hire workers; wages. access to these provisions and the It will be replaced by a “Fair Pay union picnic days; Award Review Task Force will ensure Commission” (FPC), whose major tallies; rationalised industry awards retain focus will be only to ensure the trade union training leave. these for relevant employers. economy is competitive, rather than Annual leave, personal leave, Classification rates, piecework rates meeting the dual needs of a strong parental leave and ordinary time hours and casual loadings will be rationalised economy and wage fairness. of work will be removed from awards, and there will be fewer rates. The FPC will set and adjust unless the award contains superior New Minimum Conditions Guarnatee minimum rates of pay, including casual provisions, in which case the superior Is A ‘Crock’ loadings, and set classification wages in provisions apply and are retained. Agreements will exclude awards, so awards. Other matters will be pared back ... that awards no longer underpin Unlike the AIRC, the FPC won’t all award conditions must be basic agreement making. The only guaranteed minimum have to maintain a fair safety net of minimum entitlements; minimum wages and conditions, conditions that must be in all allowances must relate to actual having regard to living standards in agreements are annual leave, personal the community. While it will set the expenses; leave, parental leave and ordinary safety net for low-paid workers, it part-time provisions must be in all hours. won’t have to have regard to the needs awards; These replace the “no disadvantage of low-paid workers. facilitative provisions that require test”. The economic criteria the FPC will majority agreement are Annual Leave ... consider excludes building productive unallowable; four weeks, option, exercisable at workplaces and focuses only on the initiative of the employee, to competitiveness. only public holidays declared by a State or Territory Government - not cash out two weeks; There will be a focus on ensuring one additional week for certain junior workers, trainees and workers industry holidays/union picnic with disabilities are competitive in the days; shift workers. labour market, which is a euphemism redundancy pay is only allowable Parental Leave ... 12 months unpaid leave between for substituting welfare payments with in the event of genuine low wages. redundancy, which presumably the parents. Unlike the AIRC, the FPC’s Personal/Carer’s Leave: means changes to redundancy will members will be fixed-term 10 days paid leave per year, appointments, who can be removed if exclude redundancy where accumulating for personal the Government disagrees with their alternative employment (even at sickness, capped at 10 days per determinations. lower pay) is offered; annum for caring purposes. Awards To Be Cut Back And Frozen outworkers conditions retained, but unpaid leave for casuals and those Federal Awards will become pay to be removed from awards industry-wide, common-rule awards who have exhausted all caring and set by FPC. with State Awards effectively abolished Jury service, long service leave, leave; as awards under the new system. notice and superannuation are not compassionate leave of two days Awards will be further stripped. allowable and no new awards can paid per occasion of death or Matters to be excluded are ... contain them. serious illness. Skill-based career paths; They will remain in awards for restrictions of trainees/apprentices; current and new employees CONTINUED P35

34 Club Management November 2005

FROM P34 bargaining matters. arbitrate to remove ambiguity, Protected industrial action will discrimination or change the names of Ordinary Time: require a secret ballot of either the the parties. 38 hours ordinary time, that can be union’s members or the employees at In the few special instances where it averaged over 12 months; the workplace. can arbitrate - such as when a any additional payment for any Unions have to pay 20% of the cost bargaining period has been terminated hours worked in excess of 38 of the ballot. due to the impact of the industrial hours will be a matter for awards In addition to the existing grounds, action on public safety or economy - it and agreements; action will become unprotected if it is must have regard to the FPC’s deemed to be pattern bargaining. determinations. the Federal Government promises The AIRC must either suspend or Unfair Dismissal Laws Are Even you won’t have to work terminate bargaining if any of the Less Fair unreasonable additional hours, but grounds are made out. Unfair dismissal laws are removed workers won’t know that they are However power to arbitrate is from all employees in workplaces working extra hours until they have removed unless the bargaining is employing less than 100 employees at met the annual limit. terminated due to the impact of the the time of the dismissal. The so-called “cap” on ordinary act on the safety of the population or To be counted in the 100, the hours is pure nonsense because there is the economy. employee must be permanent or a no difference between an ordinary The Minister can override the long-term, regular casual. hour and an hour that isn’t ordinary. This means that permanent The Government is trying to con employees in companies with more workers into believing it has added The Government will than 100 employees also can lose their public holidays, rest breaks and meal be able to stop protection. breaks, incentive-based loadings, unions from Employees dismissed on grounds of annual leave loading, penalty rates and redundancy will not be able to claim, overtime rates to the minimum bargaining around irrespective of the size of their conditions. issues it doesn’t employer’s workforce. These only continue to apply if they agree with. - ACTU This means workers can’t challenge are not expressly excluded from an the dismissal by arguing the agreement. redundancy is bogus, or by arguing that Where they are excluded, there is no the employer was unfair in selecting obligation to otherwise compensate AIRC’s role and declare action is who should be made redundant. the employee. having a detrimental impact on the A Unitary System Employer Holds All The Aces In public safety, or the economy. State systems are overridden for Agreement Making The Minister can issue orders to corporations, but the transitional rules Australian Workplace Agreements return to work and cease action, as will create confusion for employees (AWAs) can be offered at any time - well as remove protection from and employers. even if a collective agreement is in industrial action. All constitutional corporations force. Independent Umpire A Lame Duck covered by state awards and However, collective agreements The AIRC is effectively stripped of agreements will automatically be cannot override an AWA. all powers - except the power to stop covered by the federal system. Bargaining to support unions in the unions taking protected industrial State agreements and state awards workplace will be banned. action. will become and be treated as The Government will be able to stop It can only arbitrate to settle a transitional federal agreements. dispute if everyone agrees before hand unions from bargaining around issues it The rules relating to federal to agree to the decision. doesn’t agree with. agreements will be applied, in that Award disputes procedures will be Unions that do bargain around issues they can only contain matters that replaced with a new procedure, which can be fined up to $33,000. pertain to the employment It will be illegal to bargain for ... does not include arbitration. The AIRC’s role will be limited to relationship and cannot contain trade union training leave; banned matters. paid union meetings; dealing with issues around industrial action, such as issuing orders to lift Non-constitutional corporations in a compulsory role for the union in bans or suspending the bargaining the federal system can remain covered disputes procedures; period to remove protection from by federal awards and agreements for that the next agreement will be a industrial action. up to five years, with their awards and collective agreement; The AIRC cannot make orders in agreements continuing. that there will be no AWAs offered, the process of negotiating agreements After that time they will revert to to limit the use of contractors; unless all the parties agree to accept the state systems. to keep unfair dismissal protection. the order. Updated information available The Minister can regulate to include Federal Awards will be effectively from the ACTU more items in the list of banned frozen, with the AIRC only able to www.rightsatwork.com.au

35 Club Management November 2005 LCA seeks CEO replacement Williams decides on new direction

By PETER SHARP capable of speeds up to 300km/h - and is planning a few trips in the near avid Williams has decided to future to get away from it all and enjoy hit the road, literally, so the some motorcycle touring with his DLeagues Clubs’ Association Ulysses club mates and some solo (LCA) is seeking a new Chief travels. Executive Officer. “There are a few major motorcycle David’s three-year LCA contract rides I’m planning and perhaps my concludes in February and, at 57, he ideal scenario would be to work three has decided it’s time to change gears or four days a week in the club and escape the pace of life in the fast industry,” David said of his short-term lane of top-level management. future. The LCA recently announced it is “I love riding the FJR and can’t wait seeking to recruit a new CEO to for a few of these upcoming trips to be replace David, but he goes with the David Williams able to enjoy the experience without blessing of the LCA Board after the background pressures of work.” making a substantial commitment and issues have imposed a lot of demands David is planning trips to Tasmania contribution during a turbulent period on club executives and boards and I in February and to the United States of the club industry’s long history in hope I have made a contribution to in May. Australia. the policy issues associated with these “Perhaps I’ll be able to find some LCA Chairman Peter Hardgrove two major challenges,” David said. short-term work, or even squeeze in said David’s decision was a personal “I don’t believe the demands will be some consulting opportunities between one and he goes with the LCA’s as great in the next few years as they the time I finish at the LCA and take blessing and in the knowledge of a job have been during the time the club off on my planned motorbike well done. adventures.” industry has been forced to confront “David has held the position of CEO David lives at Winston Hills and his the smoking and taxation issues. for the past three years in what has wife, Joy, reminds him constantly that “After being in the middle of such a been possibly the most tumultuous he still has plenty to offer the club testing time for so long, I can’t make a period in the long history of the NSW industry. club movement,” Mr Hardgrove added. commitment to the LCA for another “Joy has threatened to take a job if I “During that time, he has done a three-year contract. stop work to stay at home,” David great job in representing the best “I believe the right thing to do was laughed. interests of member clubs and our to give the LCA plenty of time to After serving four interesting years as valuable sponsors. advertise the position and recruit a senior advisor to then NSW State “The LCA is now looking for a new new CEO.” Government Gaming Minister Richard CEO and we are grateful to David for David is looking forward to a break Face, David made the switch to the agreeing to stay on and assist in fully from the demands of executive club industry and the LCA senior inducting his replacement.” management and making time for executive role. The job has been advertised in the some relaxation and, perhaps, even Before the Gaming Ministry, it was a metropolitan, state and national exploring yet another direction in his senior executive position with the media. already impressive career. NSW Harness Racing Authority at Having come through a hectic But, in the short term, he will Bankstown. period with the NSW Government’s concentrate his vast skills on his role David had extensive international poker machine tax and smoking as vice-president of the Ulysses Club experience as a Deputy Commissioner legislation, David is looking for - and in Sydney for motorcycle “tragics” and for the NSW Government in Los looking forward to - the next stage of devote some time to his life-long Angeles and New York and worked for his life beyond executive management passion for motorbikes. more than a decade in the NSW roles, which has formed the majority of David proudly owns a Yamaha Premier’s Department, and as many his professional career. FJR1300 - one of the fastest shaft- “The pressures of these two major driven motorbikes ever produced CONTINUED P37 “In my entire working career, I have never enjoyed the genuine camaraderie, support and respect that people within this great club movement give to each other. ” 36 Club Management November 2005

FROM P36 more years with other Ministers Paynter Dixon extends including two former Deputy Premiers and two years for the NSW Overseas Trade Authority. LCA sponsorship to 2010 Asked what he will remember most from the job, David had no hesitation in mentioning the many lasting aynter Dixon Managing Director and their team at Paynter Dixon,” Mr friendships made during his years in David Macintosh has confirmed Williams added. the club industry. Phis company will extend its “They have been so supportive of “In particular, I want to pay tribute sponsorship with the Leagues Clubs’ the Leagues Clubs’ Association over a to other industry leaders David Association (LCA) until 2010. long period of time that the LCA Costello, Terry Condon, Graeme “The relationship between Paynter Board had no hesitation in Carroll and David Allen,” David Dixon and the Leagues Clubs’ reappointing Paynter Dixon as our added. “We all worked so closely Association has been one of mutual Premier Sponsor for another five together to unite the industry. respect and we value it tremendously” years.” “We all had our individual Mr Macintosh said. Mr Williams said that the new frustrations on behalf of our respective “The LCA embraces the same sponsorship agreement was a associations but, at the end of the day, qualities of personal relationships, significant development which shows we were all fighting for the same end friendship and respect which Paynter support for the Association but is a result and that was for the benefit of Dixon prides itself on, so, it’s a natural strong sign of faith by Paynter Dixon the club industry. bond which we see remaining in place in the future of the Club industry “In my entire working career, I have for many years.” generally. never enjoyed the genuine The Leagues Clubs’ Association’s “Not only does the extended camaraderie, support and respect that outgoing Chief Executive Officer sponsorship arrangement give added people within this great club David Williams supported and support to the Association, but it also movement give to each other. endorsed David Macintosh’s remarks. continues the vital link between such “I was certainly the beneficiary of “Both on a personal and a reputable building construction and that and I will always be grateful for professional level, it is a delight to deal design company and our member it.” with David Macintosh, Garry Boyd clubs.”

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37 Club Management November 2005 CMDA Summary

By CMAA Education Manager RALPH KOBER

ACCM Awards period 2004-2005, members should Recent months have seen a host of ensure that records are up-to-date members achieve their ACCM before December 31, 2005. Awards. Audit forms have been mailed to all Congratulations to each of them on members who fall into this group. a fantastic achievement ... Activity points are allocated as Karren Howe, Secretary Manager at follows: 10 points for attending a CMAA Zone Barrier Social and Democratic Club; Ralph Kober Craig Norman, Secretary Manager at Committee Meeting; Narooma Golf Club; 15 points per year for holding a David Cassidy, Secretary Manager at CMAA or CMDA Office; CMAA Duty Manager Development Katoomba RSL All Services Club; 2 points per hour attendance at a Programs for 2006 Nathan Hickman, Catering Manager CMAA/CMDA-accredited or non- Prepare your existing and potential accredited Training at Liverpool Catholic Club; Duty Managers and Level 5/6 Sharon Purnell, Secretary Manager Course/Seminar/Conference supervisors to be ready to take on the at Caloundra Golf Club; Workshop; demands of the ever-changing business Suzanne Long, Office Manager at 1 point per hour attendance on a environment facing the club industry. Nambour RSL Club; non-CMAA/CMDA-accredited course (graph next page) Laurie Williams, Operations Manager and up to 1 point for attendance on This six-day program will be at Nambour RSL Club; non-accredited Training scheduled eight times during 2006 in Michelle Best, Office Manager at Courses/Seminars/Conference response to industry demand at the Alex Supporters Association Inc. Workshops, may be considered on CMA Career Development Centre at Auburn and at Forster/Laurieton, application and subject to the Broken Hill, Bateman’s Bay, Brisbane discretion of the Board of and Griffith. The presenters include Management Studies; senior club managers and industry Up to 1 point per hour attendance at experts committed to up skilling non -CMAA industry recognised existing and potential Duty Managers, meetings and holding office with a the leaders of tomorrow. non -CMAA industry organisation, The program has been constructed may be considered on application to provide learning across essential and subject to the discretion of the areas of operational management ... Board of Management Studies. Human Resource Fundamentals; (a maximum of 25 points will be Roster Staff; allocated per event used as evidence) Cost Control; Members should provide the Situational Leadership and following details for all industry Communication; Nathan Hickman activity: Compliance and Risk Management; Meeting organiser; Sexual Harassment Prevention and Meeting title; Report Writing; ACCM Audits Meeting date; Problem Solving and Staff As we approach the end of the year, Meeting duration (in hours); it’s time for those members who hold Appraisals. Meeting venue. ACCM Awards to update their Participants also receive a industry activity points. Attach details of CMAA and/or CMDA comprehensive self-paced “Essential A reminder to all ACCM holders office(s) held, including the following Business Report Writing” workbook that you are required to maintain 50 information: that will assist in compiling points of activity in each activity Zone; management reports, proposals, formal period. Office title and duration of office. correspondence as well as Ken A helpful hint in this area is to For further information on ACCM Blanchard’s “Leadership and the One check your ACCM Pin for your Audit matters, please contact Narell Minute Manager” text, which describes activity period. Harrison at CMAA on 02 9643 2300 situational leadership styles. For recipients with the activity or by email [email protected] CONTINUED P39

38 Club Management November 2005

FROM P38 and these again will feature multiple training facility ... regional sites. Analyse and Report on Gaming The cost of the program is $1298 The Board of Management Studies is Machine Data, Monday 30th & (plus GST) per person and is a small pleased to provide increased access to Tuesday 31st; investment in the future of your club. club personnel on to professional Deal with Conflict Situations, A 10% discount applies to clubs who development activities and asks for Monday 23rd & Tuesday 24th; place two, or more, participants on to support in ensuring these events are Monitor Staff Performance, Monday an individual program. successful and well patronised with For more information, contact more than minimum participant 30th & Tuesday 31st; Narell Harrison at the CMDA on 02 numbers.In-house courses also are Coaching Skills for ‘Buddy System’ 9643 2300, fax: 02 9643 2400, or available for those clubs and zones at Line Trainers, Tuesday 31st; email: [email protected] reasonable rates. Responsible Service of Alcohol, CMAA 2006 Training Calendar goes January 2006 Courses at Auburn Monday 23th; regional Registrations are open for the Responsible Conduct of Gambling, Members are advised that the following courses at CMAA’s Auburn Tuesday 24th. CMAA 2006 Training Calendar is out now. Each CMAA member has been Great Lakes - Forster/Laurieton February 6,7,8 & March 6,7,8 sent a copy of the calendar by surface Forster Bowling Club/Laurieton United Services Club mail and can access it on the CMAA CMA Career Development Centre, Auburn March 14,15,16 & April 4,5,6 website www.cmaa.asn.au and by Broken Hill Democratic Club May 1,2,3 & May 29,30,31 contacting the CMAA office 02 9643 Catalina Country Club, Bateman’s Bay May 15,16,17 & June 5,6,7 2300. A feature of the calendar will be the Brisbane July 10,11 - July 31, Aug 1 listing of more than 30 regional Aspley Hornets Club & August 28,29 training courses, including the ACT, CMA Career Development Centre, Auburn Aug 14,15,16 & Sept 19,20,21 Victoria and Queensland. Griffiths Leagues Club Sept 25,26,27 & Oct 23,24,25 Another 50 seminars are planned for CMA Career Development Centre, Auburn Nov 13,14,15 & Dec 4,5,6 2006 as well as the training courses ‘The Three Edges of Optimism’ Your club can elect to select optimistic individuals ... “Optimistic individuals produce more, particularly under pressure than do pessimists. Talent and drive alone are not Respected author Martin E.P. Seligman, PH.D is an expert on enough’ ‘without an unshakeable belief that you can succeed, motivation and in his book, “Learned Optimis)” (Random high talent and relentless drive can come to nothing.” (pp256). House, 1990), he documents the effects of optimism on the Research from more than 50 US companies has suggested quality of life, provides tests to determine the degree of our that selecting for optimism is ideal for job roles that have high negative and positive orientation, and offers a program of recruitment and training costs and a high turnover rate. specific exercises to help break the habit of pessimism and “Selecting for optimism reduces costly manpower waste and learn the habit of optimism for ourselves and others. improves the productivity and job satisfaction of the whole Seligman has some very interesting insights on how team.” (pp256) organisations and individuals can overcome feelings of The second edge is placement. discouragement and how to manage the difference “between “Strong optimism is an obvious virtue for ‘high-defeat’ and helplessness and mastery, between failure and success” ‘high stress’ jobs that require initiative, persistence, and bold (pp255). dreaming.” (pp256) In today’s club environment it can be all to easy for managers The third edge is perhaps the most important - learning and clubs as entities to declare that it’s “all too hard” and optimism at work. anything we do will not make a difference so “why bother?”. As Seligman declares ... “Only two groups of people don’t This kind of pessimism can exact a deadly toll on everyone need to learn optimism in their work settings: those who were within the club ranging from low staff morale, poor customer lucky enough to be born optimists and those who occupy low service, a pervading atmosphere of impeding doom and yes defeat jobs.” (pp258). your customers will smell the “fear” and desert you in great Learning optimism is all about changing your internal dialogue numbers bringing about the “inevitable”. ... “What you think when things go wrong, what you say to The effort that it takes to be consistently negative and yourself when come to the wall, will determine what happens pessimistic in this regard can easily be channelled in to learning next: whether you give up or whether you start to make things to be optimistic. go right.” (pp259). By making a conscious decision to be positive and optimistic, To explore these concepts further, consider participating in managers can overcome adversity and eradicate the “fear”. the CMAA’s Visionary Leadership Program. So how does it happen? Learned Optimism is a key learning outcome of the program Seligman describes three ways - “the three edges of and it has helped more than 200 senior club managers make a optimism” - an organisation can use the optimism edge to difference in their clubs and in their own personal life. overcome discouragement and pessimism. Contact CMAA Education Manager Ralph Kober (02 9643 The first edge is staff selection. 2300) to discuss the programs. 39 Club Management November 2005 Liverpool Catholic Club supports Sisters of Charity

iverpool Catholic Club, through the CDSE program, has again Lsupported the Safe Haven house for victims of domestic violence, run by Catholic order the Sisters of Charity. The club also made a donation to another of their Liverpool projects, the Parenting Support Program. The club handed over $30,000 to Safe Haven recently following on from a $25,000 donation in March. Safe Haven provides short-term crisis accommodation for up to 11 women and children escaping domestic violence situations. As well as a bed, the program gives clients meals, assistance in dealing with Centrelink, seeking public housing and support for court Epitisam Albankani (from left), Sister Elizabeth Wall, Soumya Shantier and appearances. her daughter, Sonya, in front of the Parenting Support Program’s van. Most clients are women and children who have not qualified for admission to other refuges. donation. running a van for mothers, which is a “Liverpool Catholic Club’s donation “We have clients from all vital service with many experiencing helps us make life easier for our clients nationalities and we run a class to difficulties using public transport. who are going through difficult times,” teach English to parents from “We could not run our program Safe Haven Manager Glenda Roberts culturally and linguistically diverse without the generosity of donors like said. backgrounds,” program coordinator the Liverpool Catholic Club,” Sister “Our budget is tight and donations Sister Elizabeth Wall said. Wall added. like these enable us to continue our The PSP’s other activities include a Liverpool Catholic Club President service.” weekly support group for parents, Tony Atkins said the club is proud to The Sisters of Charity’s Parenting presentations on parenting issues and support the Sisters of Charity. “They Support Program (PSP), which has children’s playgroup with counselling do wonderful work to help families, been in place in the Liverpool area for available for parents. and our Liverpool community is much 12 years, also received an $18,000 The club’s donation will cover richer for their help,” Tony added. DOOLEYS takes classic ride with new sponsorship Five elite riders from the Lidcombe-Auburn Cycling Club On race day Darren Benson, Charles Topfer, Paul Green, (LACC) completed the oldest cycle race in NSW - the Nelson Santos and Gerard Donaldson joined the field of 130 Goulburn to Sydney Classic - in late September. competing teams, among them European and American- DOOLEYS Lidcombe Catholic Club supported the team based professionals. again this year with the team proudly wearing their new strip Despite the gruelling 170-kilometre course, the team held featuring the DOOLEYS logo. a good position throughout and were thrilled with their On the Wednesday night before the race, the team results. attended a cocktail party at Waterview, DOOLEYS at Darren Benson was the best-placed of the DOOLEYS Silverwater to present DOOLEYS President Peter Ross with a team, finishing in 28th place - six minutes behind the winner framed strip to acknowledge the sponsorship. - while Gerard Donaldson finished in 41st place. The DOOLEYS’ board and senior management also After a hard day in the saddle, the DOOLEYS’ LACC team attended the function, which underlined the importance they members were quickly making plans to tackle the classic place on support of local sporting clubs. next year.

40 Club Management November 2005 News Café opens at new Wallsend Diggers

major Newcastle club, Manager Peter Young said it was an Wallsend RSL and exciting time to be involved with the ACommunity Club, recently club and the News Café is a bold step went through a makeover and is into the bright future for a club that trading under the new title, Wallsend maintains its focus on providing Diggers. The transformation occurred quality dining, top-level service and an officially on Thursday, September 1, entertaining environment for the after management and the Board whole family. decided a title change would represent The News Café opened for trading the club’s expansion into the future to the public on September 2, in a and coincide with the club’s new look. friendly, stylish and modern area that A big aspect of the renovations is Wallsend Diggers, also was introduced caters for up to 200 people at a time. the club’s News Café and a new to compliment the changes. This area includes a front deck that outdoor timber deck patio area at the The logo is a contemporary spills onto the street, inner and northern end of the facility, which representation of a family-orientated enclosed café, an outdoor courtyard fulfills new smoking legislation criteria. and friendly culture founded on the with a waterfall feature and barbecue A new club logo, which encompasses tradition of the Australian spirit. facilities, kids play gym with a soft fall the past, present and future of Wallsend Diggers Promotions area and a kids Sony Play Station activity centre. The News Café offers an outdoor barbecue menu to compliment the new facilities, a weekend breakfast menu, a-la-carte style lunch and dinner menu, a special kids menu and blackboard specials. The outdoor barbecue menu offers members and guests the option to create their own meal with steak, chicken and seafood options, which also encourages patrons to enjoy the outdoor environment. The weekend breakfast – from 9am to noon – menu is based on selecting from healthy and traditional options, including eggs benedict, bacon and hash browns, or a fresh fruit plate with natural yoghurt. While parents enjoy the extensive menu, children can choose from steak, chicken, fish or pasta meals, which include a drink and bowl of ice-cream or a colouring book with pencils. All menus are supported with a self- serve salad bar, Bruno Rossi coffee selection, fresh cakes, gateaux, pastries, home-made ice-creams and sorbets along with traditional favourites. The News Café is open daily from 11am to 3pm and 5.30pm to 9.30pm Monday to Friday; Saturdays from 9am to 3pm and 5.30pm to 9.30pm; Sundays from 9am to 9.30pm; breakfast is available Saturdays and News Café chef Jacob Stone prepares one of his special dishes. Sundays from 9am to noon.

41 Club Management November 2005 CMAA DIARY DATES FOR ZONE MEETINGS & INDUSTRY FUNCTIONS IN 2005 / 2006

Day Date Meeting Time Venue Zone Lunch Time

NOVEMBER

Thursday 3/11/05 09:30 Taree RSL & Golf Club Great Lakes 13:00 Thursday 3/11/05 N/A Marriott, Surfers Paradise Leagues Club Association N/A - 6/11/05 National Conference Wednesday 9/11/05 09:30 Dubbo RSL Mid State 13:00 Sunday 20/11/05 N/A Hyatt Hotel, Canberra Services Clubs Association Ltd N/A -23/11/05 Tuesday 22/11/05 09:30 Logan Diggers Brisbane 13:00 Tuesday 22/11/05 09:30 The Entrance Leagues Central Coast Friday 25/11/05 09:00 Auburn CMAA Executive Meeting N/A Friday 25/11/05 10:00 Auburn CMAA Federal Council Meeting 13:00 Friday 25/11/05 N/A Brighton Le Sands CMAA Sponsors Luncheon 13:00 Tuesday 29/11/05 09:30 Maroubra RSL Club City Eastern Suburbs 13:00 Tuesday 29/11/05 09:30 Catalina Country Far South Coast 13:00 Wednesday 30/11/05 09:30 Castle Hill RSL Club Manly Northern Suburbs 13:00

DECEMBER

Friday 2/12/05 09:30 Revesby Workers Club Inner West 13:00 Friday 2/12/05 11:00 Collegians Illawarra/Shoalhaven 13:00 Tuesday 6/12/05 09:30 St George Sailing St George 13:00 Tuesday 6/12/05 09:30 TBA Mid North Coast 13:00 Wednesday 7/12/05 09:30 Tamworth TBA North West State 13:00 Wednesday 7/12/05 09:30 Sydney Club Industry Advisory Council N/A Thursday 8/12/05 09:30 Mount Druitt Workers Club Nepean 13:00 Friday 9/12/05 09:30 Maroochydore Surf Club Sunshine Coast 13:00 Monday 12/12/05 09:30 Currumbin RSL Club Gold Coast 13:00 Wednesday 14/12/05 09:30 TBA Far North Coast 13:00 Wednesday 14/12/05 11:00 Cardiff RSL Club Hunter 13:00 Wednesday 14/12/05 09:30 TBA Victoria 13:00 Thursday 15/12/05 09:30 Auburn CMAA Executive Meeting N/A

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Club Management November 2005 Zone Education Officers

ACT MID NORTH COAST: QUEENSLAND Greta Evans Glenn Buckley, ACCM Woden Tradesmen’s Union Club Woolgoolga R.S.S. & A. Club BRISBANE Phone: (02) 6285 1995 Phone: (02) 6654 1234 Christine Mannix Fax: (02) 6285 2592 Fax: (02) 6654 0156 Sunnybank Community & Sports Club CITY/EASTERN SUBURBS: FAR NORTH COAST Phone: (07) 3344 7222 Shane Dollimore Phillip Mallon, ACCM Fax: (07) 3344 2944 Bronte RSL Club Cabarita Beach Sports Club Phone: (02) 9389 7544 Phone: (02) 6676 1135 IPSWICH/DARLING DOWNS: Fax: (02) 9389 2568 Fax: (02) 6676 1245 Paul Phillips Goondiwindi RSL Club MANLY/NORTHERN SUBURBS: ILLAWARRA ZONE: Phone: (07) 4671 1269 Luke Simmons Matthew O’Hara Fax: (07) 4671 3330 North Sydney Leagues Club Oak Flats Bowling & Rec Club Phone: (02) 9202 8888 Phone: (02) 4256 1400 SUNSHINE COAST: Fax: (02) 9955 7619 Fax: (02) 4257 1050 Tony Costain, ACCM Caloundra RSL Club INNER WESTERN SUBURBS: FAR SOUTH COAST Phone: (07) 5491 1544 Stuart Jamieson Michael O’Sullivan, ACCM Fax: (07) 5491 7101 Carnarvon Golf Club Milton Ulladulla Bowling Club Phone: (02) 9649 6255 Phone: (02) 4455 1555 GOLD COAST: Fax: (02) 9749 4240 Fax: (02) 4454 0539 Anne Stovin Currumbin Palm Beach RSL & Ser. ST GEORGE/CRONULLA: RIVERINA/MURRAY: Mem Club Tracey Van Rossum, ACCM Paul Barnes, ACCM Phone: (07) 5534 7999 Club Rivers Moama Bowing Club Fax: (07) 5534 7831 Phone: (02) 9533 3144 Phone: (03) 5480 9777 Fax: (02) 9533 3812 Fax: (03) 5480 9888 QUEENSLAND SUB ZONES: NEPEAN: Southern Riverina: Joseph Bayssari, ACCM Craig Muir BUNDABERG Seven Hills RSL Club Coomealla Memorial Club Hellen Ryan Phone: (02) 9622 2800 Phone: (03) 5027 4505 Hervey Bay RSL & Services Club Fax: (02) 9621 8121 Fax: (03) 5027 4350 Phone: (07) 4128 1133 Fax: (07) 4124 2370 CENTRAL COAST NORTH WESTERN: Delia Wedes Sharon Goodhew ROCKHAMPTON/GLADSTONE Mingara Recreation Club Narrabri RSL Club Will Schroeder ACCM Phone: (02) 4349 7799 Phone: (02) 6792 1844 Yaralla Sports Club Fax: (02) 4349 7800 Fax: (02) 6792 1696 Phone: (07) 4972 2244 Fax: (07) 4972 6355 HUNTER: MID STATE: Andrew Walker, ACCM Andrew Spice TOWNSVILLE Pelican Flat RSL Club Forbes Services Memorial Club To Be Advised Phone: (02) 4971 2165 Phone: (02) 6852 1488 Fax: (02) 4972 1660 Fax: (02) 6852 3227 LONGREACH To Be Advised THE GREAT LAKES: VICTORIA: Christine Shannon Wayne Rinaldi, ACCM Forster Bowling Club Sebastopol Bowling Club Phone: (02) 6554 6155 Phone: (03) 5335 9146 Fax: (02) 6555 6526 Fax: (03) 5335 5440

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